April 10, 2018 Apprenticeship Symposium German-American Chamber of Commerce / GAI - Innovations for a better world.

April 10, 2018
                                  Apprenticeship Symposium
                                  German-American Chamber
                                  of Commerce / GAI

Innovations for a better world.

Bühler Switzerland

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Bühler at a glance.
Global market leader with a strong presence in local markets.

                CHF 2,45 bn                     10,640
                Turnover                        Employees

                140                             100%
                Countries                       Family-owned company

                92                              up to 5%
                Service stations                of turnover are invested in
                                                Research & Development

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                Manufacturing sites             Particularly committed to sustainability

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3        Bühler 2017 | Corporate Presentation

In its over 150 years success story,
 Bühler has achieved global market leadership in major markets.

65% of global wheat                                                     50% of all cars
production is covered                                                   worldwide feature
by Bühler milling                                                      die cast parts from
solutions.                                                                         Bühler.

                                                         65%   50%

                                                         60%   30%

                                                                     30% of global rice
60% of all chocolate                                                          production
is produced                                                          is covered by Bühler
on Bühler equipment.                                                            solutions.
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 4                Bühler 2017 | Corporate Presentation

Customer Service Engineer Profile
       Customer Service Engineers play an important role for the
               successful operation of our equipment

    • Travels to job sites , install, start up, train, repair and
      troubleshoot, machines/ plants

    • Assess and support our customer’s needs in maintenance and
      spare part

    • Provide inputs for improvements in equipment and processes

    • Promote Bühler Customer Service and help customers plan
      future services

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Why does Bühler have an Apprenticeship Program
                         for Customer Service Engineer?

    Bühler has already Apprenticeship Programs
    well established in Switzerland and other countries.

    It is difficult to find Customer Service Engineers with the
    skills Bühler needs.

    What are the advantages of the Customer Service
    Engineer Apprenticeship?
    • Knowledgeable Engineers, filling the pipeline for soon
       to be retired employees
    • Building loyalty
    • Graduating apprentices will already have a network of
       colleagues and understanding of business units

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Bühler – Apprenticeship Academy
                 Customer Service Engineer Apprentice

    • Earn While You Learn!
    • 3-year Program divided into Semesters at Dunwoody College of Technology
      and at the Bühler Apprenticeship Workshop and Customer Job Sites.
    • The Program is paid for by Buhler Inc.
    • Apprentices are Full-time Employees with all wages, Benefits, Vacation, Paid
      Holidays
    • You will earn with the completion of the 3-year program a journey worker card
      from the Minnesota Dept. of Labor and Industry and an Associate’s of Applied
      Science Degree from Dunwoody College of Technology

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Our commitment to first class customer service!
     Who/Qualifications:   High School or GED (min. 18 years)
                            Qualifying examination/selection assessment
                            (intellectual ability and personality, i.e.
                            math, progressive matrices, mental alertness)

     How many:             5 - 6 students each year
                            (aligned with succession plan, and long-term goals)

     Approach:             - Local school presentation / career counselors
                              (Osseo, Wayzata, Robbinsdale and Hopkins)
                            - Career Fairs, Dunwoody College of Technology,
                              Internal Posting, Open Houses

     Duration:             3 years / Basic training / mechatronic – 1st and 2nd year
                            Business - unit specific and practical field training 3rd year

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Challenges

      - Buhler’s “Luxury” Version of apprenticeship might not be sustainable:
        costs / “skin in the game” for apprentices
      - Pipeline filled for Customer Service
      - Need to form other apprentice ship models, need a talent pipeline filled for
        manufacturing, for Technical drafting, Technology, maybe even for
        Accounting
      - Need to work together with other companies to form classes at Technical
        colleges, to gain leverage at those Colleges – they are willing to set up
        classes for us
      - Unions in Trade professions: great examples at how companies outsource
        the formalized training to training centers

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 Currently 16 apprentices in pipeline.

      3 graduated classes already: 2015, 2016, 2017, integrated in Customer
       Service, Installation, Engineering, Rebuilds, Purchasing.

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Apprentices in Buhler Manufacturing shop

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Buhler Food Innovation Center

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Apprentices on Customer Job Sites

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Apprentices on Customer Job Sites

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