Always Innovating because every community matters - NOVEMBER 2022
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Hilliary
PO Box 105
PRSRT STD
U.S. Postage
H I L L I A R Y. C O M
PAID
Lawton, OK 73502 Pinnacle
Publishing, LLC
Always
Innovating
because every community matters
NOVEMBER 2022
TATUM
TATUM TELEPHONE COMPANY
FREQUENTLY CALLED NUMBERS
2022
JANUARY FEBRUARY MARCH APRIL NAME PHONE NUMBER
S M T W T F S S M T W T F S S M T W T F S S M T W T F S
1 1 2 3 4 5 1 2 3 4 5 1 2
2 3 4 5 6 7 8 6 7 8 9 10 11 12 6 7 8 9 10 11 12 3 4 5 6 7 8 9
9 10 11 12 13 14 15 13 14 15 16 17 18 19 13 14 15 16 17 18 19 10 11 12 13 14 15 16
16 17 18 19 20 21 22 20 21 22 23 24 25 26 20 21 22 23 24 25 26 17 18 19 20 21 22 23
23 24 25 26 27 28 29 27 28 27 28 29 30 31 24 25 26 27 28 29 30
30 31
MAY JUNE JULY AUGUST
S M T W T F S S M T W T F S S M T W T F S S M T W T F S
1 2 3 4 5 6 7 1 2 3 4 1 2 1 2 3 4 5 6
8 9 10 11 12 13 14 5 6 7 8 9 10 11 3 4 5 6 7 8 9 7 8 9 10 11 12 13
15 16 17 18 19 20 21 12 13 14 15 16 17 18 10 11 12 13 14 15 16 14 15 16 17 18 19 20
22 23 24 25 26 27 28 19 20 21 22 23 24 25 17 18 19 20 21 22 23 21 22 23 24 25 26 27
29 30 31 26 27 28 29 30 24 25 26 27 28 29 30 28 29 30 31
31
SEPTEMBER OCTOBER NOVEMBER DECEMBER
S M T W T F S S M T W T F S S M T W T F S S M T W T F S
1 2 3 1 1 2 3 4 5 1 2 3
4 5 6 7 8 9 10 2 3 4 5 6 7 8 6 7 8 9 10 11 12 4 5 6 7 8 9 10
11 12 13 14 15 16 17 9 10 11 12 13 14 15 13 14 15 16 17 18 19 11 12 13 14 15 16 17
18 19 20 21 22 23 24 16 17 18 19 20 21 22 20 21 22 23 24 25 26 18 19 20 21 22 23 24
25 26 27 28 29 30 23 24 25 26 27 28 29 27 28 29 30 25 26 27 28 29 30 31
30 31
2023
JANUARY FEBRUARY MARCH APRIL
S M T W T F S S M T W T F S S M T W T F S S M T W T F S
1 2 3 4 5 6 7 1 2 3 4 1 2 3 4 1
8 9 10 11 12 13 14 5 6 7 8 9 10 11 5 6 7 8 9 10 11 2 3 4 5 6 7 8
15 16 17 18 19 20 21 12 13 14 15 16 17 18 12 13 14 15 16 17 18 9 10 11 12 13 14 15
22 23 24 25 26 27 28 19 20 21 22 23 24 25 19 20 21 22 23 24 25 16 17 18 19 20 21 22
29 30 31 26 27 28 26 27 28 29 30 31 23 24 25 26 27 28 29
30
MAY JUNE JULY AUGUST
S M T W T F S S M T W T F S S M T W T F S S M T W T F S
1 2 3 4 5 6 1 2 3 1 1 2 3 4 5
7 8 9 10 11 12 13 4 5 6 7 8 9 10 2 3 4 5 6 7 8 6 7 8 9 10 11 12
14 15 16 17 18 19 20 11 12 13 14 15 16 17 9 10 11 12 13 14 15 13 14 15 16 17 18 19
21 22 23 24 25 26 27 18 19 20 21 22 23 24 16 17 18 19 20 21 22 20 21 22 23 24 25 26
28 29 30 31 25 26 27 28 29 30 23 24 25 26 27 28 29 27 28 29 30 31
30 31
SEPTEMBER OCTOBER NOVEMBER DECEMBER
S M T W T F S S M T W T F S S M T W T F S S M T W T F S
1 2 1 2 3 4 5 6 7 1 2 3 4 1 2
3 4 5 6 7 8 9 8 9 10 11 12 13 14 5 6 7 8 9 10 11 3 4 5 6 7 8 9
10 11 12 13 14 15 16 15 16 17 18 19 20 21 12 13 14 15 16 17 18 10 11 12 13 14 15 16
17 18 19 20 21 22 23 22 23 24 25 26 27 28 19 20 21 22 23 24 25 17 18 19 20 21 22 23
24 25 26 27 28 29 30 29 30 31 26 27 28 29 30 24 25 26 27 28 29 30
31
2024
JANUARY FEBRUARY MARCH APRIL
S M T W T F S S M T W
T F S S M T W
F S T S M T W T F S
1 2 3 4 5 6 1 2 3 1 2 1 2 3 4 5 6
7 8 9 10 11 12 13 4 5 6 7 8 9 10 3 4 5 6 7 8 9 7 8 9 10 11 12 13
14 15 16 17 18 19 20 11 12 13 14 15 16 17 10 11 12 13 14 15 16 14 15 16 17 18 19 20
21 22 23 24 25 26 27 18 19 20 21 22 23 24 17 18 19 20 21 22 23 21 22 23 24 25 26 27
28 29 30 31 25 26 27 28 29 24 25 26 27 28 29 30 28 29 30
31
MAY JUNE JULY AUGUST
S M T W T F S S M T W S T F S M T W T F S S M T W T F S
1 2 3 4 1 1 2 3 4 5 6 1 2 3
5 6 7 8 9 10 11 2 3 4 5 6 7 8 7 8 9 10 11 12 13 4 5 6 7 8 9 10
12 13 14 15 16 17 18 9 10 11 12 13 14 15 14 15 16 17 18 19 20 11 12 13 14 15 16 17
19 20 21 22 23 24 25 16 17 18 19 20 21 22 21 22 23 24 25 26 27 18 19 20 21 22 23 24
26 27 28 29 30 31 23 24 25 26 27 28 29 28 29 30 31 25 26 27 28 29 30 31
30
SEPTEMBER OCTOBER NOVEMBER DECEMBER
S M T W T F S S MT W T F S S M T W
F S T S M T W T F S
1 2 3 4 5 6 7 1 2 3 4 5 1 2 1 2 3 4 5 6 7
8 9 10 11 12 13 14 6 7 8 9 10 11 12 3 4 5 6 7 8 9 8 9 10 11 12 13 14
15 16 17 18 19 20 21 13 14 15 16 17 18 19 10 11 12 13 14 15 16 15 16 17 18 19 20 21
22 23 24 25 26 27 28 20 21 22 23 24 25 26 17 18 19 20 21 22 23 22 23 24 25 26 27 28
29 30 27 28 29 30 31 24 25 26 27 28 29 30 29 30 31EMERGENCY NUMBERS
Write Your Emergency Numbers Below
Police.......................................... 9-1-1 _____________________________________________
Fire . ............................................ 9-1-1 _____________________________________________
Sheriff ........................................ 9-1-1 _____________________________________________
State Highway Patrol............ 9-1-1 _____________________________________________
Doctor ....................................... 9-1-1 _____________________________________________
Poison.............................................................................................................................................9-1-1
Poison Information Center:............................................................................... 1-800-222-1222
Ambulance ...................................................................................................................................9-1-1
Give exact location of the emergency and the kind of help needed.
Other Emergency Numbers
FBI................................................................................................................................. Dial Operator
Child Abuse Hot Line.............................................................................................800-252-5400
Runaway Hotline...................................................................................................... 800-392-3352
Coast Guard
(National Response Center for Hazardous Polluting Incidents)........... 800-424-8802
Texas Relay Service TDD/TTY................................................................................................ 7-1-1
This Directory is Published by:
Publisher No: #0974
Pinnacle Marketing Group
4030 Technology Drive NW
Bemidji, MN 56601
In Cooperation with:
Hilliary
1TATUM, TEXAS
Service Calls
Long Distance................................................................................................................................. Dial Operator
Information
Numbers Within the 903 Area................................................................................... Dial 1+903+555-1212
Numbers Outside the 903 Area...................................................................Dial 1+Area Code+555-1212
For Tatum Information Dial 411
Information about and referral to available Health and Human Services and
community organizations:...................................................................................................................... Dial 211
To Report Trouble
To Report a Telephone Out of Order
8:00am to 12:30pm & 1:30pm to 4:30pm
Monday Through Friday................................................................................................................903-947-2222
24 Hours.............................................................................................................................................903-947-2222
For Assistance
If you have difficulty or need help calling a number.......................................................... Dial Operator
Call Before You Dig. Please Call 48 Hours Prior to Digging.
Nationwide............................................................................................................................................................811
or Texas811.org.................................................................................................................................800-344-8377
Customer Assistance
Customers with billing questions, repair problems or complaints should contact the business
office in Tatum, Texas at 903-947-2222. If additional information or assistance is required or for
reporting after hours service problems, please call 833-774-3360.
Business Office Telephone Co.
170 W Sterling Price PO Box 698 Tatum
Ofc Hrs 8:00am to 12:30pm & 1:30pm to 4:30pm
Monday Through Friday.............................................................................................................903-947-2222
All other Hours..............................................................................................................................903-947-2222
Lifeline Service.........................................................................................................................1-866-454-8387
Visit our website: www.hillcom.net
2GENERAL INFORMATION
LIFELINE SUPPORT PROGRAM Lifeline benefits are limited to one (1) discount per household,
and household is not permitted to receive Lifeline benefits
Lifeline is the Federal Communications Commission (FCC) from multiple providers. Lifeline is a non-transferable benefit,
program to help make communications services more and you may not transfer your benefit to any other person.
affordable for low-income consumers. Lifeline provides Information about customers who qualify for Lifeline service
subscribers a discount on qualifying monthly telephone may be shared between state agencies.
service, broadband Internet service, or bundled voice-
broadband packages purchased from participating wireline or HOW DO CUSTOMERS APPLY FOR THE
wireless providers. The discount helps ensure that low-income LIFELINE SUPPORT PROGRAM?
consumers can afford 21st century broadband and the access
it provides to jobs, healthcare, and educational resources. Texas Consumers:
Apply Online: https://www.texaslifeline.org
HOW LIFELINE WORKS:
(or)
Lifeline provides up to a $9.25 monthly discount on service for
eligible low-income subscribers. Subscribers may receive a Contact the Texas Low-Income Discount Administrator (LIDA)
Lifeline discount on either a wireline or a wireless service, but at 1-866-454-8387 (1-866-4-LITE-UP)
they may not receive a discount on both services at the same
Once approved for lifeline support benefits, you’ll see the
time. Lifeline also supports broadband Internet service and
Lifeline benefit reduction on your monthly bill within sixty days.
broadband-voice bundles. FCC rules prohibit more than one
(1) Lifeline service per household. USE IT OR LOSE IT:
Lifeline is available to eligible low-income consumers in If your Lifeline service is free, you must use it at least once
every state, commonwealth, territory, and on Tribal lands. every 30 days to maintain your service. If you do not; you will
The lifeline program is administered by both the Universal receive a 15-day notice to use it, or service will be turned off
Service Administrative Company (USAC) and Public Utility due to non-usage.
Commission of Texas (PUCT). The PUCT is responsible for
helping consumers apply for the program, understand eligibility Other Useful Information
requirements, and keep their benefit current through an annual
recertification process. Public Utility Commission of Texas • There are other options that can help you save money,
website (www.texaslifeline.org) provides additional information including free toll blocking, waived deposit with toll
regarding the program, including program requirements and blocking and voluntary limit on long distance calling
online enrollment. (toll control).
WHO QUALIFIES? • Being a Lifeline customer does not protect you from
being disconnected if you fail to pay your telephone
To participate in the Lifeline program, consumers must either bill.
have an income that is at or below 135% of the Federal
Poverty Guidelines or participate in certain federal assistance • Lifeline discounts cannot be applied to an outstanding
programs, such as the Supplemental Nutrition Assistance balance owed to your phone company.
Program (SNAP), Medicaid, Federal Public Housing • Lifeline can only be applied to one wireless OR wireline
Assistance, Supplemental Security Income, the Veterans and telephone per household.
Survivors Pension Benefit:
• Medicaid
• Supplemental Nutrition Assistance Program (SNAP)
• Supplemental Security Income (SSI)
• Federal Public Housing Assistance (FPHA)
• Veterans Pension or Survivors Pension
Lifeline Service customers subscribed to voice service will
have an unlimited number of minutes for calls made within
their local calling area. Lifeline discounts do not apply to
optional custom calling features, long distance service,
connection charges, or other miscellaneous charges. Lifeline
customers may elect to subscribe to toll blocking at no charge.
3GENERAL INFORMATION
Attachments or Appliances Abusive, Annoying, Harassing,
No instrument, apparatus, appliance or device of any kind Obscene or Threatening Calls:
not furnished by the Company in furnishing service, shall be 1. Hang up at the first vulgar or obscene word. Hang up if
attached to or in any manner used in connection with the the caller remains silent after you say hello the second
equipment and lines of the Company. time. Don’t let the caller control your telephone.
2. Don’t give information, such as name or address until
Non-Payment or Violation of Contract
the caller is identified.
In the event of the abandonment of the station, the non-
3. Instruct members of your family or guests not to give
payment of any sum due or any other violation by the
out information to unidentified callers or strangers. If
subscriber of the Telephone Company’s rules and regulations
you are going to be away from home, instruct anyone
applying to subscriber’s contracts or to the furnishing of
answering your telephone to tell the caller you can’t
service the company may without notice, either (a) suspend
answer the telephone right now, and offer to take a
service until all violations have ceased, or (b) terminate the
message or number and the call will be returned.
subscriber’s contract without suspension of service, or (c)
following a suspension or service, sever the connection and 4. If the calls continue, notify your Sheriff’s Department or
remove any of its equipment from the subscriber’s premises. the Telephone Company’s Business Office.
When service has been suspended for non-payment of
charges, restoration of service is made upon payment of Emergency Calls on Party Lines
charges due, and in addition a restoration charge of a small
Warning
fee.
State law requires you to hang up the receiver of a party line
Business Rate immediately when told the line is needed for an emergency
call to a fire department or police department or for medical
Service subject to the business rate may be determined by aid or ambulance service. It is also unlawful to take over
the location of the telephone instrument, or the primary use a party line by stating falsely that the line is needed for an
made of the service. The business rate will apply when the emergency. The law defines an “emergency” as a situation
telephone is located on premises primarily and essentially in which property or human life is in jeopardy and the prompt
used for business purposes such as offices, stores, shops, summoning of aid is essential. The penalty which may be
factories and garages. The business rate may also apply imposed by the state for either offense shall be a fine of not
to telephones located in domestic establishments when the more than
service is used substantially for, or advertised for business
purposes. $500 or imprisonment for a term not exceeding one month,
or both.
Annoyance, Harassing or Vulgar and
National Do-Not-Call
Obscene Calls
Customers can contact the National DNC by going to
Under both Texas and Federal Law, it is a criminal offense
for any person to make annoying, harassing, malicious, www.donotcall.gov or dialing 1-888-382-1222.
threatening, abusive or indecent telephone calls, including
those in which obscene or profane language is used.
Any person making such calls or any person who knowingly
permits use of a telephone under his/her control to
commit such an offense may be subject to civil or criminal
prosecution by the person called and have his/her service
disconnected.
Violation of the State law is punishable by a fine not to
exceed $1,000 and/or confinement in jail for a term not to
exceed 180 days, or both upon conviction.
4SERVICE & BILLING
Establishing or Transferring Error on Your Bill
If you have a question on your bill, call your local
Phone Service
service representative. Explain the possible error to the
• To establish or to transfer new residential phone representative who will help you. If the error cannot be
service, please call your local service representative. resolved, please pay the undisputed charges on time so
• To enable us to process your order to establish phone you’ll maintain a good payment record while the problem is
service, we will need to know your complete address, being investigated.
and how you want to be listed in the directory. We Paying Your Bill on Time
also need to know about previous telephone service So Your Service is Not Disconnected
in your name, and other credit information. We will
If your payments are not received by the due dates, or you do
ask for identification, and a number where you can be
not meet your mutually agreed upon payment arrangements,
reached either at work or through a friend or relative
your telephone service may be disconnected.
until your service is established.
How to Get Your Service Restored
All past charges must be paid before your service can be
Installation Rates reconnected, and you will be charged a restoral fee. You may
Installation rates will vary with the needs of your service. be asked to pay a deposit.
There are many steps involved in installing your phone
service, but not every customer needs each step. The
amount of work needed to install phone service for you will USDA Program Discrimination
depend on the type of facilities and service you want. Statement
In accordance with Federal civil rights law and U.S.
Deposit Policy Department of Agriculture (USDA) civil rights regulations and
Customers may be asked to pay a deposit to establish policies, the USDA, its Agencies, offices, and employees,
telephone service. The amount of your deposit is determined and institutions participating in or administering USDA
when you apply for service. programs are prohibited from discriminating based on race,
color, national origin, religion, sex, gender identity (including
gender expression), sexual orientation, disability, age,
You Will Be Billed For Changes marital status, family/parental status, income derived from
in Your Service a public assistance program, political beliefs, or reprisal
All changes, except termination of service, and disconnection or retaliation for prior civil rights activity, in any program or
of certain options, require a service charge. The amount activity conducted or funded by USDA (not all bases apply to
you are charged depends on the type of change requested. all programs). Remedies and complaint filing deadlines vary
Consult your service representative for different services. by program or incident.
Persons with disabilities who require alternative means of
Your Telephone Bill communication for program information (e.g., Braille, large
How You Are Billed print, audiotape, American Sign Language, etc.) should
Charges for local service equipment are billed one month in contact the responsible Agency or USDA’s TARGET Center
advance. Telegrams and repair charges are billed after they at (202) 720-2600 (voice and TTY) or contact USDA through
have been placed. the Federal Relay Service at (800) 877-8339. Additionally,
program information may be made available in languages
How, Where and When to Pay Your Bill other than English.
Your payment due date is at the bottom of your bill. Your
payment is considered past due if not paid by that date. You To file a program discrimination complaint, complete the
can mail your payment or pay your bill at your local service USDA Program Discrimination Complaint Form, AD-3027,
office. You can save time if you use your payment portion of found online at How to File a Program Discrimination
your bill when paying in person. There is a charge for each Complaint and at any USDA office or write a letter addressed
returned check. For your convenience we offer automatic to USDA and provide in the letter all of the information
draft and online bill pay. Please contact our local business requested in the form. To request a copy of the complaint
office to set up these payment options at 903-947-2222. form, call (866) 632-9992. Submit your completed form or
letter to USDA by: (1) mail: U.S. Department of Agriculture,
Office of the Assistant Secretary for Civil Rights, 1400
Independence Avenue, SW, Washington, D.C. 20250-9410;
(2) fax: (202) 690-7442; or (3) email: program.intake@usda.
gov
5STANDARD CUSTOM & CALLING FEATURES
1. Call Forward • You will hear two “beeps” indicating your CALL
FORWARDING service is activated.
This feature allows a person to transfer incoming calls to
another telephone number of the customer’s choice. CALL To Deactivate CALL FOWARD with REMOTE ACCESS....
FORWARDING allows you to receive your calls when you • Lift the handset and listen for dial tone.
are away from home or work. • Dial your BASE CALL FORWARD NUMBER. (This
number is given to you by the telephone company
To Forward Your Calls.... when you order CALL FORWARDING with REMOTE
• Lift the handset and listen for dial tone. ACCESS)
• Dial 7-2#. (On a rotary phone, dial 7-2 and wait four • Dial your telephone number plus your four digit PIN
seconds.) when you order CALL FORWARDING with REMOTE
• Again, listen for dial tone. ACCESS.
• Now, dial the number where you want your calls to be • Once again, listen for dial tone.
forwarded. (You can use speed calling codes if you • Dial 7-3#. (On rotary dial phone, dial 7-3 and wait
have this feature). four seconds).
The CALL FORWARD feature is activated when someone • You will hear two “beeps” indicating your CALL
answers at the forwarding number. If there is no answer or FORWARDING is deactivated.
the line is busy, hang up and repeat the previous steps. If you
do this within two minutes, you’ll hear two beeps meaning 3. Remote Call Forwarding
your CALL FORWARDING feature is activated. When CALL
With REMOTE CALL FORWARDING you can have your calls
FORWARD is activated your telephone will ring only once
forwarded to a long distance number with the long distance
when receiving a call and you will not be able to answer the
charges applied to the number being called. This feature is
call. The call will transfer to the forwarded number. However,
very useful to businesses who forward their customers’ calls
you can still make outgoing calls from your telephone.
to a long distance number, but do not want their customers to
To Cancel CALL FORWARD.... be charged with long distance calls.
• Lift handset and listen for dial tone.
No activation or deactivation codes are used with this
• Dial 7-3#. (On rotary dial phone, dial 7-3 and wait
service. Simply call the telephone company and order
four seconds).
REMOTE CALL FORWARDING. Give the telephone
• Your CALL FORWARDING option is now deactivated.
company the long distance number to which you want your
calls forwarded. Long distance charges incurred from the
2. Call Forward Remote Access CALL FORWARDING will be billed to the number (your
This feature allows subscribers with the CALL FORWARD number) and not the call originator.
service to activate or deactivate the CALL FORWARDING
option when they are away from their home or business. 4. Call Waiting
The customer dials a dedicated base directory number
This feature uses an attention tone to inform a customer on
plus your own seven-digit directory number, followed by a
the telephone that another incoming call is waiting. You may
Personal Identification Number (PIN) and the activation/
either ignore the waiting call or answer the waiting call by
deactivation codes. If the calls are forwarded long distance,
doing one of two things. You may (1) terminate the existing
the toll charges will be charged to your telephone. There is
conversation by hanging up and waiting for a ring which will
no additional charge for this service.
be the waiting party or (2) place the existing conversation
To Activate CALL FORWARD with REMOTE ACCESS... on hold by depressing the hookswitch for one second, and
• Lift handset and listen for dial tone. subsequently alternating between the two calls by depressing
• Dial your BASE CALL FORWARD NUMBER. (This the telephone hookswitch for one second. This is the most
number is given to you by the telephone company popular customer Calling Feature ever introduced.
when you order CALL FORWARD with REMOTE • Second call alert is given by a beep.
ACCESS) • To answer the second call, depress hookswitch for
• Listen for dial tone. one second.
• Dial your telephone number plus your four digit PIN • To alternate between calls, depress hookswitch for
(the PIN is given to you by the telephone company one second.
when you order CALL FORWARD with REMOTE • To end either call, hang up. Telephone will ring
ACCESS.) connecting you with the other party.
• Again, listen for dial tone.
• Dial 7-2# (On a rotary dial phone, dial 7-2 and wait
four seconds).
• Once again, listen for dial tone.
• Dial the telephone number that you want your calls
forwarded to followed by the “#” button.
6STANDARD CUSTOM & CALLING FEATURES
5. Cancel Call Waiting To Disconnect Completely...
• Simply hang up.
This feature allows a customer to temporarily CANCEL
CALL WAITING. The customer simply dials an access code 7. Speed Calling 8
before placing their call. The CALL WAITING service is then
SPEED CALLING allows a customer to call any one of a
cancelled for the duration of their telephone call. The CALL
group of frequently called numbers by simply dialing a one
WAITING service is automatically reconnected when the
digit code. This feature is a wonderful asset for all telephone
customer ends their telephone conversation and hangs up.
users. With SPEED CALLING dialing errors are prevented
There is no additional charge for this service. Available upon
and connection time is quicker.
request.
To Program or Change Your SPEED CALLING 8 List...
To Cancel Before Calling...
• Lift handset and listen for dial tone.
• Lift the handset and listen for dial tone.
• Dial 7-4#. (On rotary phone, dial 7-4 and wait four
• Dial 7-0#, listen for a special tone. (On a rotary dial
seconds).
phone, dial 7-0 and wait four seconds.
• Listen for dial tone.
• Now, dial the number you wish to call. When
• Dial one of the eight one-digit speed codes (2 through
you disconnect, your CALL WAITING feature is
9).
automatically reconnected.
• Then, dial the number you wish to speed code. (For
To Cancel During a Call... long distance entries, remember to include “1” and
• You must have THREE-WAY CALLING to CANCEL the area code.)
CALL WAITING during a call. • Press the # button and listen for two “beeps.” (On
• Place your current call on hold by depressing the a rotary dial phone, omit this step and wait four
hookswitch for one second. seconds.)
• Listen for the dial tone, then dial 7-0#. (On rotary dial
To Use Your SPEED CALLING 8 FEATURE...
phone, dial 7-0 and wait four seconds).
• Lift handset and listen for dial tone.
• Listen for a special “beep beep” tone, then depress
• Dial the appropriate one-digit speed code (2 through
the hookswitch for one second and return to your call.
9).
• When you disconnect your call, CALL WAITING is
• Press the # button. (On a rotary dial phone, omit this
automatically reconnected.
step and wait four seconds.)
6. Three-Way Calling • Your call will now be automatically dialed.
THREE-WAY CALLING allows a customer to form a three- 8. Speed Calling 30
way conference with two other individuals. The customer
SPEED CALLING allows a subscriber to call any one of a
depresses the telephone hookswitch for one second after
group of frequently called numbers by simply dialing a two-
completing the first call, receives a special dial tone, and
digit code. This feature is a wonderful asset for all telephone
dials a third party. The original party can be added to the
users. With SPEED CALLING dialing errors are prevented.
conversation at any time by depressing the hookswitch for
one second after completing the call to the third party. To Program or Change Your SPEED CALLING 30 List...
• Lift the handset and listen for dial tone.
To Add a Third Person to Your Call...
• Dial 7-5#. (On rotary dial phones, dial 7-5 and wait
• First, depress the hookswitch for one second. This
four seconds).
will place the person you are talking with on hold.
• Listen for the dial tone.
• Listen for the dial tone. Then dial the third person you
• Dial one of the 30 two-digit speed codes (20 through
want to join the conversation. (You can use SPEED
49).
CALLING codes if you have this feature).
• Then, dial the number you wish to speed code. (For
• When the third person answers you can talk privately
long distance entries, remember to include “1” and
with this person before making the call a three-way
the area code).
conversation.
• Press the # button and listen for two “beeps”. (On
• Your three-way call is now under way.
a rotary dial phone, omit this step and wait four
• NOTE: If for some reason the third party you are
seconds).
attempting to add to the conversation does not
answer, depress the hookswitch twice to resume the To use Your SPEED CALLING 30 FEATURE...
original conversation. • Lift the handset and listen for the dial tone.
• Dial the appropriate two-digit speed code (20 through
To Disconnect the Third Person...
49).
Depress the hookswitch for one second. You will now have
• Press the # button. (On a rotary dial phone, omit this
only the original party on the line. -OR-
step and wait four seconds).
• If either of the two people hangs up, you can continue
• Your call will now be automatically dialed.
talking with the remaining party.
7STANDARD CUSTOM & CALLING FEATURES
9. Warmline Teen service utilizes one telephone line and two telephone
numbers which each have their own distinctive ring.
WARMLINE is an automatic line feature which allows the • One number utilizes a normal ring pattern.
subscriber a specific amount of time to dial a number before • The second number utilizes two short ring patterns.
it automatically dials a designated number. This allows
the subscriber to use the telephone normally, but to call a 11. Ring Again
designated number by simply keeping the phone off the hook
This feature allows a subscriber encountering a busy
for 30 seconds. This service is important, for example, in
signal within his/her exchange to be notified when the busy
case immediate access is needed to emergency numbers
number becomes idle (available), and automatically places
in the event of sickness, injury, or other circumstances
a call back to the busy number when the number becomes
which would prevent the telephone user from dialing. A
available. When a subscriber encounters a busy tone from
person severely ill or injured could place a call by taking
a number dialed, the subscriber depresses the telephone
the telephone off the hook. Families with young children
hookswitch for one second to activate RING AGAIN. Upon
or persons incapable of dialing the telephone will find this
hearing a special dial tone, the subscriber then dials the
feature very reassuring. There is no additional charge for this
RING AGAIN feature code. The user hangs up, and the RING
service.
AGAIN feature is activated. The RING AGAIN service is a
To Use WARMLINE... tremendous time saver for heavy telephone users.
• Lift the handset and wait 30 seconds.
To Use the RING AGAIN Service...
• After 30 seconds the designated number is
• Upon encountering a busy signal, depress the
automatically dialed. The designated number is
hookswitch for one second and listen for dial tone.
chosen by you at the time you select WARMLINE. To
• Dial 6-6# or 1166 (On rotary phone, dial 1166).
assign or change your designated number contact
• When you hear two “beeps” hang up.
the telephone company.
• When the party you were attempting to call hangs up,
To Prevent Automatic Dialing... you both will be placed in ring back mode.
• Lift the handset and dial the number you wish to call • When you answer your telephone, you will be
before 30 seconds have elapsed. connected to the party you were attempting to call.
10. Teen Service To Cancel RING AGAIN...
• Lift handset and listen for dial tone.
TEEN SERVICE allows two telephone numbers to one • Dial *8-6 or 1186 (On rotary phone, dial 1186.)
telephone line. Each telephone number is given a unique • Your RING AGAIN service is now cancelled.
ringing pattern so the called party can determine who the call
is for before answering the call. Families with children will
find this feature very useful by giving their children a separate
telephone number and their own ringing pattern, while paying
for only one telephone line.
8CLASS SERVICES FEATURES
The utilization of CLASS Services requires the use of a • Lift handset and listen for dial tone.
touch tone instrument instead of a rotary. Since touch tone • Dial *6-4 and follow instructions.
line treatment is provided at no additional cost, Hilliary • You will be asked to dial the telephone number
encourages its customers to use only touch tone instruments from which you want to receive calls. All other
as they provide quicker call set-up time, more accurate call numbers calling you will be denied, and will receive a
completion, less maintenance, and compatibility with various recording explaining that you are not accepting calls.
voice messaging systems utilized by many businesses.
To Deactivate Selective Call Acceptance...
SS7 is an evolving technology many companies do not • Lift handset and listen for dial tone.
presently have in operation. The full benefit of CLASS services • Dial *6-4 and follow instructions.
will be achieved when all companies become SS7 companies. • When asked - dial “3”.
• Hang up.
Even though all of our local exchanges are equipped with SS7, • Your SELECTIVE CALL ACCEPTANCE is now
some connecting companies do not have SS7 equipment in deactivated.
operation. This restricts the operational area of CLASS NOTE: See CLASS Services introduction on this page.
services. As other companies convert to SS7 equipment and
send caller identification information, the coverage areas will
expand. 4. Selective Call Forwarding
FEATURES This is an incoming call management feature that allows
the customer to transfer selected incoming calls to another
telephone number. When one of the selected numbers calls
1. Automatic Call Back you, it will be transferred to the forwarding number of your
When activated, this feature will automatically monitor and choice. If a person not on your selected list attempts to call
redial the last number the customer attempted to call. If the you, they will not be transferred, but instead be routed to your
called line is not busy, the call will be placed. regular number.
To Use Automatic Call Back... To Use Selective Call Forwarding...
• Upon encountering a busy signal, depress the • Lift handset and listen for dial tone.
hookswitch for one second and listen for dial tone. • Dial *6-3 and follow instructions carefully.
• Dial *6-6. • You will be asked to dial the telephone number to
• Your AUTOMATIC CALL BACK is now activated. which you want your calls to be forwarded.
The service will attempt to call the previously busy station for • You will also be asked to dial the selected incoming
30 minutes. numbers you wish to be forwarded.
To Cancel Automatic Call Back... To Deactivate Selective Call Forwarding...
• Lift handset and listen for dial tone. • Lift handset and listen for dial tone.
• Dial *8-6. • Dial *6-3 and follow instructions.
• All outstanding AUTOMATIC CALL BACK • When asked - dial “3”.
REQUESTS are now deactivated. • Your SELECTIVE CALL FORWARDING is now
NOTE: See CLASS Services introduction on this page. deactivated.
NOTE: See CLASS Services introduction on this page.
2. Automatic Recall
5. Selective Call Rejection
This feature allows a customer to place a call to the
telephone number associated with the most recent call This is an incoming call management feature which
received, whether or not the call was answered or the allows the customer to define a list of calling numbers to
number is known. be screened. Before any calls are received, each call is
screened to determine if the calling number is on your
To Use Automatic Recall... rejection list. Any incoming calls on the SELECTIVE CALL
• After receiving the last incoming call and you wish REJECTION list will be rejected and will receive a recorded
to recall this party, lift the handset and listen for dial announcement explaining that your number is not accepting
tone. calls.
• Dial *6-9.
• The last party to call you will now be called (Even if To Activate Selective Call Rejection..
you did not answer.) • Lift handset and listen for dial tone.
• If the party you are calling is busy, the AUTOMATIC • Dial *6-0 and follow instructions.
RECALL will attempt to call them for 30 minutes. • You will be asked to dial the numbers from which you
• You will be called back when the connection is made.
do NOT wish to receive calls.
To Cancel Automatic Recall... • When these telephone numbers call you they will
• Dial *8-9.
• The AUTOMATIC RECALL service is now receive a recorded announcement telling them that
deactivated. you are not receiving calls.
NOTE: See CLASS Services introduction on this page. To Deactivate Selective Call Rejection...
3 Selective Call Acceptance • Lift handset and listen for dial tone.
• Dial *6-0 and follow instructions.
This feature screens incoming calls against a list of customer • When asked - dial “3”.
specified directory numbers and then accepts any calls from • Your SELECTIVE CALL REJECTION is now
those numbers. Any incoming calls not on the acceptance deactivated.
list will be rejected and routed to a recorded announcement NOTE: See CLASS Services introduction on this page.
explaining that your number is not accepting calls.
To Activate Selective Call Acceptance...
9CLASS SERVICES FEATURES
6. Distinctive Ringing/Call Waiting 9. Calling Number Delivery Blocking
This feature allows the customer to be alerted with a distinctive CALLING NUMBER DELIVERY BLOCKING allows a
ring, or call waiting tone, when a call is incoming from any customer to dial an access code before placing each call and
pre-determined number. All other incoming calls will be a the customer’s telephone number will not be transmitted to
standard ring. persons who subscribe to the CALLING NUMBER DELIVERY
service. A person who places a call using CALLING NUMBER
To activate Distinctive Ringing/Call Waiting... DELIVERY BLOCK SERVICE will transmit a “private” message
• Lift handset and listen for dial tone. instead of their telephone number. After each telephone call
• Dial *6-1 and follow instructions. the CALLING NUMBER
• You will be asked to dial the telephone numbers
which you want to ring your phone distinctively when DELIVERY BLOCK SERVICE is automatically deactivated.
calling you. It must be reactivated with each telephone call. There is no
• All other telephone numbers when calling you will additional charge for this feature. All exchanges have this
cause your telephone to ring in the normal manner. capability. CALLING NUMBER DELIVERY BLOCKING is
operational in all SS7 exchanges. To prevent your telephone
To deactivate Distinctive Ringing/Call Waiting... number from being displayed to other people when calling...
• Lift handset and listen for dial tone.
• Dial *6-1 and follow instructions. • Lift handset and listen for dial tone.
• When asked - dial “3”. • Dial *6-7 and listen for dial tone.
• Your DISTINCTIVE RINGING/CALL WAITING is now • Dial the telephone number you wish to call.
deactivated. • When you hang up, the CALLING NUMBER
NOTE: See CLASS Services introduction on page 9. DELIVERY BLOCK is automatically deactivated.
7. Customer Originated Trace • The CALLING NUMBER DELIVERY BLOCKING
service must be reactivated with each telephone call.
This feature allows the customer to initiate an automatic trace NOTE: See CLASS Services introduction on page 9.
of the last call received. Upon activation by the customer, the
network automatically sends a message to a predetermined 10. Anonymous Call Rejection
central office terminal indicating the calling and called
numbers, the time the call was received, and the time the trace ANONYMOUS CALL REJECTION (ARC) is a feature which
was activated. At the customer’s request, Hilliary will forward allows a customer to automatically reject any calls from a
the information directly to the proper legal authorities. caller that marks their telephone number as anonymous or
private, (incoming calls which appear on your caller ID as
To Trace the Last Incoming Call... “private” or “anonymous”). This feature rejects these calls.
• After receiving the last incoming call, hang up and With anonymous call rejection the telephone will not ring if the
wait ten seconds. person calling you has blocked their calls using call blocking
• Lift handset and listen for dial tone. or per-line blocking. The person calling you will receive a
• Dial *5-7. message that the party they are trying to reach is not accepting
• If the trace is successful, you will receive a recording calls from a blocked number. The caller will then be instructed
informing you the trace was successful. to redial without blocking their number or to call the Operator
• A copy of the trace information may be obtained from for assistance in completing the call.
legal authorities.
To Activate Anonymous Call Rejection...
NOTE: See CLASS Services introduction on page 9.
• Lift the handset and listen for dial tone.
8. Calling Number Delivery • Dial *7-7. You will hear a confirmation tone after
dialing indicating that the feature has been activated
CALLING NUMBER DELIVERY enables a customer to view on your telephone.
the calling directory number before answering incoming calls.
The calling number is displayed on a “Calling Identifier” which • Callers with their telephone number marked “private”
connects to a standard telephone instrument, or it can be will now receive a recording when dialing your
displayed on a special telephone equipped with a viewing number. The recording will tell them that you are not
window. Calling identifiers may be purchased through Hilliary. accepting calls from unknown callers and if they wish
To Use Calling Number Delivery... to call you they must hang up and cancel their privacy
• No action is required. feature to be able to contact you.
• Simply view the display on your CALLING NUMBER
DELIVERY display unit on your telephone. To Cancel or Deactivate Anonymous Call Rejection...
NOTE: See CLASS Services introduction on page 9. • Lift the handset and listen for dial tone.
• Dial *8-7. You will hear a confirmation tone after
dialing.
• ANONYMOUS CALL REJECTION has now been
deactivated and you will receive all incoming calls to
your telephone now.
10LONGVIEW LATA
COUNTIES:
Bowie Marion Titus
Camp Morris Upshur
Cass Panola Van Zandt
Cherokee Red River Wood
Franklin Rusk
Harrison Smith
DIRECT DISTANCE DIALING
With Direct Distance Dialing (DDD), you can dial your own long distance call. To make Direct Distance Dialing possible, the nation
has been divided into more than 120 geographic areas. Each area has its own three-figure “Area Code” (see maps pages 13 &
16).
You should be able to obtain the area code of the place you are calling by checking the map. If the map does not clearly show the
area code you want, call the Operator and she will give you the area code.
You can dial direct to almost any telephone with a seven-figure or a two-letter, five figure number.
For Calls Within the 903 Area For Calls Outside the 903 Area
Station-to-Station Calls (1+ Dialing)
Station-to-Station Calls (1+ Dialing)
(Dial Area Code+Telephone Number)
(Dial 1+903+Telephone Number)
*Long distance charges apply Person-to-Person, Collect & Credit Card Calls
*(Dial 0 (Operator)+903+Telephone Number)
Person-to-Person, Collect & Credit Card Calls
When you have completed dialing, the Operator will come
*(Dial 0 (Operator)+903+Telephone Number)
on the line and ask pertinent calling information.
When you have completed dialing, the Operator will
come on the line and ask pertinent calling information.
How to get Out of Town Numbers If you reach a wrong number - Ask the person who
answers what city you have reached. Then dial the Operator
*For numbers within the 903 area, dial 1+903+555-1212. immediately and tell her. She will see that you are not charged
*For numbers outside the 903 area, dial 1+area code+555- for the call.
1212. In each case, a distant Directory Assistance Operator *If you have difficulty or need assistance - Dial the
will give you the number of the person you wish to call. You Operator. She will be glad to help you.
can then dial your call direct.
If the number you call is busy or does not answer - There
is no charge. Just hang up and try again later.
11LONG DISTANCE INFORMATION
When making long distance calls, it costs 2. Credit Card Station-to-Station
less when you dial your own call. This is the calling is where you dial “0” plus
lowest rate and you pay only the minutes the number you are calling and will
you talk. Listed below is information on the speak with anyone who answers. An
types of Long Distance Calling available to Operator may come on the line to
you: take your credit card number or where
automatic equipment is available
TYPES OF CALLS
you may dial your credit card number
Collect Calls: directly into the equipment.
You can make a “Collect” call if the party you
3. Operator Station-to-Station Calling is
are calling agrees to accept the charges.
that calling other than the type calls
Dial “0” plus the number you are calling.
listed in one (1) and two (2) preceding.
When the Operator answers, say you are
Such calls generally originate at
calling collect and give your name. Charges
public or semi-private telephones
start when the called party accepts the call.
and locations where direct dialing
Conference Calls: equipment is not available.
You can talk with several people in different
Telephone Calling Cards:
places at the same time. Dial the Operator
Customers having Telephone Calling Cards
and explain you wish to make a conference
may place calls and have the charges made
call and give the names and telephone
to a properly approved Telephone Calling
numbers of the parties to be connected on
Card number. These calls may require
the call.
the Operator to record the Calling Card
Coin Station: number and may be on a Person-to-Person
From coin telephones, see instruction or Station-to-Station basis. You may apply
card on or near the telephone, or dial the for a Telephone Calling Card by calling the
Operator. Telephone Business Office.
Person-to-Person Calls: Time and Charges:
On Person-to-Person Calling, you can talk When placing calls, you may request from
to a particular person or extension. Dial “0” the Operator the amount of time charged
plus the number you are calling. When the to the call and the cost associated with
Operator answers, give the name of the the call. This service requires Operator
person you are calling. You may also give assistance and the call may be either
your telephone credit card number if you Station-to-Station or Person-to-Person.
desire charges to be made to your credit
card. This is a premium rate call and is more Wide Area Telecommunications
expensive than a Station-to-Station Call. Service (Inward WATS):
Station-to-Station long distance calls
Station-to-Station Calls: may be made without a charge to you, to
There are three classes to Station-to- those customers who have a Wide Area
Station calls: Telecommunications Service. Dial “1” plus
1. Station-to-Station Calling is where the Area Code 800 plus the special number
you dial “1” plus the number you are of customers having this service.
calling and will speak with anyone
who answers, including an answering
machine. This is the lowest rate long
distance call. Charges begin when the
called telephone is answered.
12AREA CODES
To determine if your area code has changed to 903, look for your town on this map.
If you’re located close to the 214/903 boundary, but do not see your town listed,
please contact your local HILLIARY business office to find out which area code will
serve you.
13AREA CODE OVERLAY
You Know the Area.
How About the Area Codes?
To accommodate the growing need for new phone, fax and wireless numbers, a new 430
overlay area code was added to the 903 area code geography in northeastern Texas. What
is an overlay code? It’s a way of expanding the quantity of available telephone numbers by
placing a new area code “on top of” the existing code geography. This means that any new
phone numbers in your area may have gotten the new 430 area code, but existing numbers did
not change area codes.
While existing home and wireless phone numbers did not change, the way you dial did change.
Starting July 20, 2002, to make a local call, even to your own area code, you had to begin
dialing the seven-digit or ten-digit phone number. After that, you needed to use an area code
when dialing all your calls-your local calls wouldn’t be completed without the whole ten-digit
number.
If you had any service or equipment that was programmed to automatically dial a seven-digit
phone number, you had to reprogram them with the ten-digit number starting July 20, 2002.
These may have included faxes, Internet dial-up numbers, alarm circuits, speed dialers, call
forwarding and beepers. This change impacted both your home phone and any wireless
phones you may have had. Remember to include your area code when giving your phone
number to friends, family members and business associates.
If you have any questions, please call:
903-947-2222 (Monday-Friday, 8:00am-4:30pm)
14AREA CODES
ALABAMA (AL) Lake City 386 MASSACHUSETTS Medford 631/934 Amarillo 806
Birmingham 205/659 Lakeland 863 (MA) Mount Vernon 914 Arlington 214/682/817
Huntsville 256/938 Miami 305/786 Boston 617/857 Newburgh 845 Austin 512/737
Mobile 251 Orlando 321/407/689 Needham 339/781 New York City 212/ Bryan 979
Montgomery 334 Pensacola 850/448 Peabody 351/978 332/347/ Corpus Christi 361
St. Petersburg 727 Springfield 413 646/718/ Dallas 214/469/
ALASKA (AK) Sarasota 941 Worcester 508/774 917/929 945/972
all locations 907 Tallahassee 850/448 Rochester 585 Denton 940
Tampa 813 MICHIGAN (MI) Staten Island 347/718/
ARIZONA (AZ) Eagle Pass 830
Vero Beach 772 Ann Arbor 734 917/929
Flagstaff 928 Detroit 313 El Paso 915
Glendale 623 Syracuse 315/680 Fort Worth 682/817
GEORGIA (GA) Flint 810
Phoenix 480/602/623 Albany 229 Grand Rapids 616 NORTH CAROLINA Galveston 409
Scottsdale 480 Atlanta 404/470/ Kalamazoo 269 (NC) Houston 281/346/
Tucson 520 678/770/943 Lansing 517 Asheville 828 713/832
Columbus 706/762 Muskegon 231 Charlotte 704/980 Huntsville 936
ARKANSAS (AR) Laredo 956
Fort Smith 479 Macon 478 Saginaw 989 Greensboro 336/743
Savannah 912 Sault Ste. Marie 906 Raleigh 919/984 Longview 430/903
Jonesboro 870 Lubbock 806
Little Rock 501 Troy 248/947 Rocky Mount 252
HAWAII (HI) Warren 586 Wilmington 472/910 Midland 432
Pine Bluff 870 all locations 808 New Braunfels 830
CALIFORNIA (CA) MINNESOTA (MN) NORTH DAKOTA San Angelo 325
IDAHO (ID) Blaine 763 (ND)
Anaheim 657/714 San Antonio 210/726
all locations 208/986 Brainerd 218 all locations 701
Bakersfield 661 Socorro 915
Burbank 747/818 ILLINOIS (IL) Burnsville 952 Temple 254
Duluth 218 OHIO (OH)
Concord 925 Alton 618 Akron 234/330 Tyler 430/903
El Centro 442/760 Aurora 331/630 Mankato 507 Victoria 361
Minneapolis 612 Cincinnati 513
Eureka 707 Chicago 312/331/ Cleveland 216 Waco 254
Fresno 559 630/708/ Rochester 507
St. Cloud 320 Columbus 380/614 UTAH (UT)
Irvine 949 773/815/ Dayton 326/937
Long Beach 562 847/872 St. Paul 651 Logan 435
Lorain 440 Salt Lake City 385/
Los Angeles 213/323 Cicero 708/464 MISSISSIPPI (MS) Newark 220/740
Modesto 209 Peoria 309 801
Biloxi 228 Springfield 326/937 Tooele 435
Oakland 341/510 Rockford 779/815 Greenville 662 Toledo 419/567
Palm Springs 442/760 Springfield 217/447 Jackson 601/769 Westlake 440 VERMONT (VT)
Pasadena 626 Tinley Park 708/464 all locations 802
Poway 619/858 Waukegan 224/847 MISSOURI (MO) OKLAHOMA (OK)
Redding 530 Chesterfield 636 Lawton 580 VIRGINIA (VA)
INDIANA (IN) Jefferson City 573 Oklahoma City 405/
Riverside 951 Arlington 571/703
Evansville 812/930 Kansas City 816 572
Sacramento 279/916 Bluefield 276
Fort Wayne 260 Maryville 660 Tulsa 539/918
Salinas 831 Charlottesville 434
Gary 219 St. Louis 314/557
San Bernardino 909/ Harrisonburg 540/826
Indianapolis 317/463 Sedalia 660 OREGON (OR)
840 Richmond 276/804
Lafayette 765 Springfield 417 Portland 503/971
San Diego 619/858 Virginia Beach 757/
South Bend 574 Salem 503/971
San Francisco 415/ 948
MONTANA (MT) Springfield 458/541
628 IOWA (IA) Wytheville 276
all locations 406
San Jose 408/669 Cedar Rapids 319 PENNSYLVANIA (PA)
San Mateo 650 Des Moines 515 NEBRASKA (NE) Allentown 484/610 WASHINGTON (WA)
Santa Barbara 805/ Dubuque 563 Grand Island 308 Erie 814/582 Everett 425
820 Mason City 641 Lincoln 402/531 Harrisburg 717 Olympia 360/564
Santa Cruz 831 Sioux City 712 Omaha 402/531 New Castle 724/878 Seattle 206
Santa Monica 310/ Philadelphia 215/ Spokane 509
424 KANSAS (KS) NEVADA (NV) 267/445 Tacoma 253
Santa Rosa 707 Dodge City 620 Carson City 775 Pittsburgh 412/878
Kansas City 913 Las Vegas 702/725 WEST VIRGINIA (WV)
Stockton 209 Reading 484/610
Topeka 785 Reno 775 all locations 304/681
Upper St. Clair 412/
COLORADO (CO) Wichita 316/620 724/878
Aspen 970 NEW HAMPSHIRE WISCONSIN (WI)
KENTUCKY (KY) (NH) Wilkes-Barre 272/570 Eau Claire 534/715
Denver 303/720/983
Grand Junction 970 Ashland 606 all locations 603 Green Bay 274/920
RHODE ISLAND (RI)
Pueblo 719 Bowling Green270/364 all locations 401 Greenfield 414
Frankfort 502 NEW JERSEY (NJ) LaCrosse 608
CONNECTICUT (CT) Lexington 859 Atlantic City 609/640 SOUTH CAROLINA Madison 608
Bridgeport 203/475 Louisville 502 Camden 856 (SC) Menomonee Falls 262
Hartford 860/959 Jersey City 201/551 Charleston 843/854 Milwaukee 414
LOUISIANA (LA) Lakewood 732/848 Columbia 803/839 Racine 262
DELAWARE (DE) Baton Rouge 225 Newark 862/973 Greenville 864
all locations 302 Hammond 985 Plainfield 908 WYOMING (WY)
Lafayette 337 Trenton 609/640 SOUTH DAKOTA all locations 307
DISTRICT OF New Orleans 504 (SD)
COLUMBIA (DC) Shreveport 318 NEW MEXICO (NM) all locations 605
Washington 202/771 Raton 575
MAINE (ME) Santa Fe 505 TENNESSEE (TN)
FLORIDA (FL) all locations 207 Chattanooga 423
Boca Raton 561 NEW YORK (NY) Clarksville 931
Cocoa Beach 321 MARYLAND (MD) Albany 518/838 Jackson 731
Ft Lauderdale 754/ Annapolis 410/ Binghamton 607 Knoxville 865
954 443/667 Bronx 347/718/ Memphis 901
Ft Myers 239 Baltimore 410/ 917/929 Nashville 615/629
Gainesville 352 443/667 Buffalo 716
Jacksonville 904 Rockville 240/301 Hicksville 516 TEXAS (TX)
15AREA CODE / TIME ZONE MAP
16CUSTOMER INFORMATION
Troubleshooting Telephone Safety
Sometimes, you may not be able to Use of the Telephone Near Water
determine whether a telephone service
problem is with the equipment, inside wiring The telephone should not be used while you
or the telephone network. Here are some are in the bathtub, shower or pool. Immersion
troubleshooting tips: of the telephone or handset in water could
cause electrical shock.
• Unplug your telephone and move it
to another jack in your home. If the Use of the Telephone During an
phone operates correctly in its new Electrical Storm
location, then the problem is not with
the instrument. It is either because You should avoid using the telephone during
of inside wiring or in our telephone an electrical storm in your immediate area.
network. Calls of an urgent nature should be brief.
Although your telephone company uses
• Check your modular jack to see if it protective measures to limit abnormal
is firmly affixed to your wall and then electrical surges from entering your home
remove it to see if the connections are absolute protection is impossible.
in place.
There is a remote risk of a dangerous
• Check the box outside your house electrical shock from lightning when using
where the telephone lines connect to the telephone during a nearby electrical
your interior wiring to see if it appears storm.
to be in good condition.
• If you cannot detect any malfunctions, Use of the Telephone to Report a Gas Leak
call out Repair Service. Repair Service If you think you’ve found a gas leak, you
can pinpoint whether or not the should not use a telephone in the vicinity
service problem is in our network of the leakage until the leak is repaired. The
facilities. If it is, we will quickly telephone contains electrical contacts that
dispatch out personnel to repair the could generate a tiny spark when you lift the
problem at no charge to you. handset and dial. While unlikely, it may be
• If the problem exists with your possible for this spark to trigger an explosion
telephone equipment, jack or inside if the gas concentration is high enough.
wiring, then follow the procedures
outlined under your Equipment
Options.
17YOUR RIGHTS AS A CUSTOMER
The following information is available in Spanish at the Can the Telephone Company disconnect my service
Company’s business office. without notifying me before doing so?
La siguiente informacion se puede conseguir en Español YES, if a known dangerous condition exists which could cause
en la Oficina Compania de Negocio. harm to the telecommunications network, you as a customer,
or employees of the Company as long as the condition exists.
Hilliary recognizes the rights of its customers as consumers of
its services. The following is a list of often asked questions and Also, where service is connected without authority by a
their answers regarding your rights as a customer, application, person who has not made application for service or who has
billing and payments, deposits and the use of telephone reconnected service without authority following termination of
service: service for non-payment or in instances of tampering with the
Company’s equipment or bypassing it.
Can I look at and/or obtain copies of the rules and
Where reasonable, given the nature of the hazardous
rates applicable to telephone service before I apply for
condition, as soon as possible after service is disconnected a
service?
written notice of the disconnection stating the reason therefore
YES. The information contained in the General Exchange Tariff shall be posted at a place of common entry or upon the front
is a matter of public record. The Telephone Company will make door of each affected residential unit.
available to the public at each of its business offices all of its
tariffs currently on file with the Public Utility Commission of If I am late with payment of my bill, will the Company
Texas in Austin. The Telephone Company will assist seekers notify me? (before they disconnect my service)
of information and afford inquirers an opportunity to examine
YES. If your bill for telephone service has not been paid within
any of the tariffs upon request. The Telephone Company will
the sixteen (16) days allowed for payment, a termination or
provide copies of any portion of the tariffs at a reasonable cost
disconnect notice will be sent to you at least ten (10) days prior
to reproduce such tariffs for a requesting party.
to a date stated on the disconnect notice that service will be
disconnected if the bill has not been paid by that date.
How long do I have to pay my telephone bill after I
receive it? The notice will have the words “Termination Notice” or similar
language prominently displayed on it. The notice will also have
Your bill for local, toll and miscellaneous services is issued
printed on it, or attached to it, a notice that if you are in need
monthly and is due and payable at the payment offices of the
of assistance with payment on your bill, you may be eligible for
Company on or before the due date which is sixteen (16) days
an alternative program, such as Deferred Payment Plan, and
after issuance. Your bill for telephone service will become
that you should contact the Business Office of the Company
delinquent if unpaid by the due date. The postmark, if any, on
for more information.
the envelope of the bill, or an issuance date on the bill, if there
is no postmark on the envelope, shall constitute proof of the
If I get a termination notice and the disconnect date
date of issuance. If the due date falls on a holiday or weekend,
shown on it is on a weekend or holiday, will my service
the due date for payment purposes shall be the next work day
be disconnected on the day before?
after the due date.
NO. If the cutoff day falls on the weekend or holiday, the cutoff
On what basis can the Telephone Company disconnect will be made on the next working day after the tenth day from
my service? the date of issuance of the notice or twenty-six (26) days from
the issuance of your bill.
Your telephone service may be disconnected for any of the
following reasons:
If I find what I believe to be an error on my bill, how
1. Failure to pay delinquent account for telephone service do I resolve the error? (without having my service
or failure to comply with the terms of a Deferred disconnected)
Payment or Guarantee deposit agreement;
In the event of a dispute between you and the Telephone
2. Violation of the Telephone Company’s rules pertaining Company regarding any bill for telephone service, the
to the use of service in any manner which interferes Company will investigate the particular case, and report the
with the service of others or the operation of results to you. In the event the dispute is not resolved, the
nonstandard equipment, if a reasonable attempt has Company will inform you of the complaint procedures of the
been made to notify you and you are provided with a Public Utility Commission.
reasonable opportunity to remedy the situation:
Your service will not be subject for discontinuance for not
3. Failure to comply with deposit or guarantee paying that portion of a bill under dispute pending the
arrangements where required by the Telephone completion of the determination of the dispute, but in no event
Company in accordance with the General Rules should the dispute exceed sixty (60) days. You are obligated
pertaining to Deposits in the General Exchange Tariff to pay any billings not disputed as established in the General
for the Telephone Company. Rules Section of the General Exchange Tariff for the Telephone
Company.
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