All you need to know Directory of Services - ROTORUA - Holiday Inn Rotorua
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
ROTORUA All you need to know Directory of Services
Welcome to Rotorua.
Kia Ora,
We are delighted that you have chosen to stay with us at Holiday Inn Rotorua. O n behalf of the entire team I extend you a very warm
welcome and we hope you enjoy your stay with us.
The hotel offers a number of services which are detailed here in your room. Should you require any extra assistance please do not
hesitate to contact myself o
r another staff member at reception.
Best Regards,
Kent Breeze
General Manager
The cool stuff...
Family-friendly Trip Ideas
There’s no hiding from tooth brushing. Discovering is half the fun of traveling.
All our hotels are designed with family travel in mind. Relax, Search our 1,200 locations around the world. While you are at it,
reconnect or just take a dip in the pool. And of course, kids stay get some ideas to help plan your next trip.
and eat free.*
Enjoy our Play Zone weekends and holidays with interactive Special For Events
activities for the whole family. Up for any party.
We’ll give you the rooms, the space and the support to help
Business Is Pleasure
make sure your group event or meeting is one everyone
Work on your own terms. remembers.
Answer email from your room or leave them speechless in
a meeting room. Then celebrate your success at the bar Rooms & Spaces
downstairs. Your retreat from adventure.
You deserve a clean, comfortable guest room. Climb into a cozy
Sips & Bites
bed, pull up a fluffy comforter and pick between a firm or soft
You really don’t have to leave. pillow.
You don’t have to go far to grab a drink or find a meal with
our restaurant and bar on-site. Of course, there’s always room IHG® Rewards Club
service, too. Elevate your travel
IHG®Rewards Club gives you more options and places to use
your points. It’s why more people choose the benefits of our
award-winning hotel loyalty program than any other worldwide.
The Holiday Inn Making your stay a complete success is our goal.
Just let our Manager on Duty or front desk staff know if
Hospitality Promise any part of your stay isn’t satisfactory. We promise to
make it right or you won’t pay for that part of your stay.
Kids stay and
eat free
We are committed to providing family-friendly travel options and that’s why Kids Eat Free at Chapman’s Restaurant.
With a massive range of delicious and healthy options for kids, our buffet is bound to be an instant hit with the whole family.
Just a phone call away Phone Directory
Phone Directory
Hotel Services EXT # Mobile Phone Calls
Dial 9 for an outside line followed by: Mobile telephone
RECEPTION DIAL 0
number (can vary between 9 - 10 digits)
OUTSIDE LINE DIAL 9 Example
Outside Line Phone number
CONFERENCE DEPARTMENT DIAL 6
9 021 123 4567
ROOM SERVICE DIAL 2 Mobile phone numbers in New Zealand begin with 02.
LOBBY BAR DIAL 3
Free Calls
CHAPMAN’S RESTAURANT DIAL 5 Free call numbers in New Zealand begin with 0800 or 0508.
VOICE MAIL DIAL 4
Room to Room Calls
Dial 7, then the room number.
Local Calls - within Rotorua
Dial 9 for an outside line followed by: 7 digit phone number
Example
Outside Line Phone Number
9 348 1189
Rotorua’s local area code is (07) for local calls
National Calls - New Zealand Wide
Dial 9 for an outside line followed by: Area Code 7 digit phone
number
Example
Outside Line Area Code Phone number
9 03 (South Island) 123 4567
International Calls
Dial 9 for an outside line followed by: International Access Code (00) Country Code
Area Code (if area code is prefixed by a 0, you do not need to dial the 0) Overseas
telephone number
Example
Outside Line International Code Country Code Area Code Phone Number
9 00 61 2 1234 5678
A surcharge is added to all National, Mobile and International calls.
Enjoy all we have to offer Services & Facilities
Services & Facilities
Adaptors Baggage Collection & Car Park Cooling/Heating
The New Zealand electrical Storage A complimentary car park is Cooling and heating is
standard is 240 volts. Should you require assistance available for guest use. On controlled by an in-room
Universal adaptors are or storage for your luggage, occasion this may be fully thermostat, with a minimum
available for use during please contact Reception. utilised, additional parking temperature at 18C. Please
your stay, please contact may be found in surrounding note that the efficiency of the
Reception. A NZ$20 Business Service streets. We recommend you cooling will be affected by
refundable deposit is required, Business facilities are do not leave valuables in your keeping doors and windows
which will be charged to your available through Reception. vehicle. open.
room. We also have email and
internet access with printing Check Out Time Cot/Crib
Airport Transfers facilities available via the Our check out time is 11am. Cots are available on request
An airport shuttle or taxi internet kiosk in the lobby If you wish to extend beyond by contacting Reception.
can be organised through this time, please contact
Reception. Bath Robes Reception. Please note that Courier & Postage Services
Bath Robes are available late checkout is subject to For any courier or postage
Banking on request. Please contact availability and may incur an requirements, please contact
Our main banks are located Reception. additional charge. Reception.
in the Rotorua Central Mall.
We recommend you use Chemist
the exchange service at Lakes Care Pharmacy is
Rotorua i-SITE Visitor Centre. located at the corner of Arawa
Alternatively go into any and Tutanekai Streets, open
major bank in the Rotorua 8.30am to 9.30pm, 7 days
Central Mall. per week, phone 348 4385.
Please contact reception for
directions.Services & Facilities
Courtesy Van Fitness Centre Ice Newspapers
Our courtesy van operates The hotel fitness centre, which Ice is available from the When you stay with us, enjoy
between the hours of 8.00am is located beside the hotel Lobby Bar or by dialling 0. complimentary access to
and 9.15pm daily, on the pool, is accessible 24 hours thousands of newspapers and
hour. All drop-offs and a day using your room key. IHG® Rewards Club magazines. Connect to our
pick-ups will be to and from A range of cardiovascular Intercontinental Hotels Wi-Fi network, download the
Rotorua i-SITE Visitor Centre, and weight machines are Group (IHG®) Rewards PressReader app and start
located on Fenton Street. If available. Towels and drinking Club is our guest loyalty reading.
you wish to use this service, water are provided inside the program. Members can collect
please contact Reception for fitness centre. Children are IHG®Rewards Club points or Pillows
details. not permitted to be in the airline miles for qualifying Additional pillows, including
fitness centre without adult room rates and membership non-feather, are available on
Day Tours supervision. is free! For further information request.
For information, maps and contact Reception or visit
suggestions, please contact Guest Laundry www.ihgrewardsclub.com. Pool & Spa
Reception. The guest laundry is located The outdoor geothermally
adjacent to the elevators on Internet heated pool and spas are
Dry Cleaning & Laundry the ground floor of the Whaka Complimentary WiFi is located off the main walkway
Service Wing. Self-service token available in all guest rooms before the Whaka Wing. Pool
The hotel has an external operated washing machines and public areas. Should you towels are available with
laundry and dry cleaning and dryers are available along prefer a wired connection your room key from the pool
service collection daily, with complimentary washing Reception can provide a cable entrance. If you wish to take
except Public Holidays. powder. Tokens can be for use in your room. towels off-site, a refundable
Laundry dockets and bags are purchased at Reception. deposit will be required.
located in your wardrobe. Lobby Shop
Please complete the Laundry Hair Dressing A wide range of New Zealand Please note the following
Docket detailing your name For all beauty and crafts and souvenirs are safety guidelines:
and room number, place hairdressing services please available from our lobby
the laundry inside the bag contact Reception. Souvenir Shop. The lobby • Children under the age of 16
provided with the completed shop is open mornings and years must be accompanied
docket. See Laundry docket Hair Dryer evenings. by an adult
for pricing. Contact Reception The hair-dryer is located in • Glassware is not permitted
prior to 8.30am to arrange your wardrobe. Maps within the fenced area,
collection. Location maps can be plastic glassware is available
Housekeeping Service obtained from Reception. from the Lobby Bar.
Drinking Water For any extra requirements in
To reduce the use of single your room such as blankets, Messages
use plastics we have provided pillows, amenities, etc., please Messages will be delivered to
a water bottle refill station in contact Reception. your room.
the lobby.Services & Facilities
Personal Care / Forget Security Taxi Wheel Chair Service
Something We are unable to accept Should you wish to book Please contact Reception
If you have forgotten to responsibility for valuables a taxi, please contact should you require the use of
pack a toiletry item such left in your room. An in room Reception. a wheelchair during your stay.
as shaving cream, razor, safe is provided for your
toothbrush or toothpaste. convenience. Television Wake Up Call
Please contact Reception. Please refer to the “TV Guide” We are pleased to provide
Smoking in this directory. Should you you with a wakeup call at
Play Zone Smoking is not permitted have any problems with the any time. Please contact
Located on the ground floor inside the hotel. Smoking is television, please contact Reception and leave your
and open weekends and permitted opposite the main Reception. name, room number and
holidays our Play Zone has entrance. Anyone found required wake up time.
something for all ages. smoking in a guest room will Umbrellas
be charged NZ$250 for the Umbrellas are available from
Privacy extra servicing required. Reception for use during your
If you do not wish to be stay.
disturbed, please hang the
Do Not Disturb sign on the
outside of your door.
Reservations
If we can assist you with
forward bookings, please
contact our Reservations staff.
Alternatively, please call our
toll free Reservations number
on 0800 154 181Time to put
your feet up
TV GuideTV Guide We offer New Zealand Free-to-Air channels and a selection of Sky Channels; MOVIES PREMIERE MOVIES GREATS MOVIES FAMILY SKY Sport 1 SKY Sport 2 SKY Sport 3 SKY Sport 4 Discovery CHANNEL NATIONAL GEOGRAPHIC Sky NEWS NEW ZEALAND MTV Music Nick Nickjr As there are seasonal changes to the channel line-up, please scroll through to find your desired programming.
Something for every appetite Eat & Drink
Eat & Drink
Restaurant and Bar
Chapman’s Restaurant
Serving both buffet and a la carte.
The Chapman’s buffet is famous for its fresh seafood, carvery, and dessert selection.
Breakfast Monday to Friday 6.30am until 10.00am
Saturday & Sunday 6.30am until 10.30am
Dinner Buffet 5.30pm until 8.30pm
Dial 5 A la carte 5.30pm until 10.00pm
Lobby Bar
The Lobby Bar offers a wide selection of wines, beers, spirits, cocktails and coffees for your enjoyment - check out our specials and
promotions. An extensive and very popular Lobby Bar menu is available as an alternative dining option.
Open daily from 10.00am until late
Dial 3
In-room Dining
(Available 24 hours daily) Please refer to the Room Service Menu or breakfast door hanger to make your selection.
Dial 2
Take a look around Out & About
Out & About
Eat Streat
Rangiuru Street
Whakau Street Eat Streat
Located between Pukaki
Pukaki Street Street and Whakaue Street.
Eat Streat has a range of
Tutanekai Street
Arawa Street Rotorua i-SITE Visitor Centre Restaurants/Bars to help
quench your taste bud’s
Amohia Street
Haupapa Street
Polynesian Spa desires, from stone grill
steaks to spicy hot curries.
Hinemoa Street
Eat Streat has an open
Amohau Street atmosphere and is worth
Central Shopping Mall a visit.
Rotorua i-SITE Visitor
Malfroy Road Centre
Fenton Street
Open every day except
Christmas, this is the place
to go for any information
Devon Street
on Rotorua, their friendly
Shuttle Available from Hotel to team can help you book
Rotorua iSITE 8am - 9pm Froude Street attractions, activities or
Tryon Street
Please Contact Reception tours, The Holiday Inn
0800-108-114 Rotorua provides a shuttle
service to the Rotorua i-Site
Visitor Centre from 8am –
9pm, book at reception.
Places of interest Polynesian Spa
A place to relax unwind and
3D Trick Art Gallery Arikikapakapa Golf Course enjoy the water from their
Test your creativity and The main features of the two natural springs. This
embark on a magical unique course are the spa is recognised as one
of the top 10 spas in the
journey through more bubbling mud-pools and
world. Give it a go.
than 50 unique interactive steam vents that surround it. polynesianspa.co.nz
paintings. Pose and take Several holes play across or
photos to create hilarious alongside a lake, and apart Central Shopping Mall
life-like scenarios. from the added danger of Located off Amohau street,
Phone 3490920 water, the sight on a chilly the Central Mall has all
171 Fairy Springs Road winter’s morning of steam you need; food court,
3dtrickart.co.nz rising from the lake is large national shopping
chain stores and ample
something to behold. This
free parking. The Central
course is an easy walking Mall is also where you will
course with good paths. find the major banks. The
Phone 348 4051 mall is open from 9am and
399 Fenton Street, Rotorua majority of the shops close
rotoruagolfclub.co.nz around 5pm.Places of interest
aMAZEme Mountain Bike Rotorua Zorb Rotorua NZ Redwoods Tree Walk
aMAZEme is 1.4 kilometres Along with her natural beauty, Downhill ball rolling in a Feel the spirit of the Redwoods
of winding hedge lined the true strength of our forest giant inflatable sphere can forest from above, walking
is that it caters to all levels be experienced right here in bridge to bridge at your
pathways that take you to of Mountain Bike interest. It Rotorua. Whether you choose own pace with no harness or
the centre of the maze. You doesn’t matter if you’ve never to ride the Straight Track or training required. Learn about
are bound to get lost and been mountain biking before Sidewinder Track, the OGO the history of the land and its
guaranteed to have loads of or you live, eat, breathe and wet or dry will have your sides people, experience the amazing
fun finding your way. dream about your next MTB hurting from so much laughter design of this ecological walk at
Phone 357 5759 fix, Whakarewarewa Forest has of slipping and sliding your way a bird’s eye view.
trails for you. With more than down the hill. For something more
1335 Paradise Valley,
160kms of mountain biking Phone 0800 646 768 exhiliarating try the harnessed
Ngongotaha, Rotorua trail loop options for you to 525 Ngongotaha Road, Fairy and guided Redwoods Altitude
amazeme.co.nz choose and explore you can opt Springs 3015, Rotorua experience, where you will
to hire our bikes for 2 hours, zorb.com negotiate suspension bridges
Motion Entertainment half day, full day, or go on and ziplines up to 25 metres
The largest all weather action- multi-day adventures. above the ground.
packed indoor entertainment Phone 0800 682 768 Phone 350 0110
centre of its kind in New Whakarewarewa, Waipa State Redwoods I-Site & Visitor
Zealand. Perfect venue for Mill Road, Whakarewarewa, Information Centre
families, friends and tourists. Rotorua 3074 Long Mile Road, Rotorua
Activities such as Kids mtbrotorua.co.nz treewalk.co.nz
Chipmunks Play Land, Indoor
Tramp park, Escape Room, Mini
Golf, Laser Tag, Tenpin Bowling,
Time Zone & The XD Dark ride.
So many activities to choose
from, what will it be?
Phone 0800 4283 386
364 Te Ngae Road (SH30),
Rotorua
motionentertainment.co.nzPlaces of interest
Rotorua Lakes Te Puia The Redwoods Whakarewarewa The Living
Rotorua is famous for its lakes Home to the largest active Escape into the beautiful Village
and the opportunities they offer geyser in the southern Whakarewarewa Forest, one Discover the unique geothermal
for swimming, fishing, kayaking hemisphere, as well as the of Rotorua’s most spectacular landscape of Te Whakarewarewa
and other water sports. Most New Zealand Maori Arts and natural assets. Famous for its Valley. Being the only living
of the lake park reserve areas Crafts Institute. Take a guided magnificent stands of towering geothermal Maori Village, we
have coin operated BBQ areas tour highlighting the thermal Californian Coastal Redwoods, are gifted with the geothermal
for visitors use. Some of the valley, maori culture and kiwi it’s just a five minute drive, vents that provide a life-giving
more popular places during the conservation centre. thirty minute walk, or ten energy resource. The authentic
summer months for swimming Phone 348 9047 minute bike ride from the culture is what makes Te
are the Blue Lake, The Landing Te Puia Hemo Road, hotel. Here you can experience Whakarewarewa such a unique
at Lake Tarawera and Boyes Tihi-o-tonga, some of the finest walking and attraction. Being a part of the
Beach at Lake Okareka. Most of Rotorua mountain bike trails in the living legacy as you experience
the lakes also have associated tepuia.com world. living Maori Traditions.
walkways. Contact Reception Contact Reception for walking Phone 349 3463
for directions or advice on or riding directions 17 Tryon Street,
visiting the lakes. The Farm Tour Whakarewarewa Village,
Enjoy a guided tour travelling Velocity Valley Rotorua
Secret Spot through a farm environment Looking for things to do in whakarewarewa.com
Enjoy a soak in your secluded in covered trailers. The tour Rotorua? At Velocity Valley,
tub set amongst the tree ferns begins next to the crystal clear there’s something for everyone
or relax with a beverage and a Waiowhiro stream surrounded – from 5 to 105, from novice to
bite to eat on the veranda and by native plants, wildlife, and a seasoned pro. Pedal, free fall,
boardwalk area. picturesque flower garden. launch, propel, swoop or
Phone 0800 737 768 Phone 349 0920 splash – we make fast fun
Mountain Bike Car Park 171 Fairy Springs Road for everyone! Your Rotorua
Waipa State Mill Road thefarmtour.co.nz adventure starts here.
secretspot.nz Phone 357 4747
1335 Paradise Valley Road,
Ngongotaha, Rotorua 3040
velocityvalley.co.nzLooking out for you Health & Safety
Health & Safety Lakes Prime Care Lakes Prime Care is an Accident and Urgent Medical Care Centre owned and operated by Rotorua’s general practitioners. Open daily 8.00am until 10.00pm 1165 Tutanekai Street, Rotorua, Ph 348 1000 Dentist If you require the services of a dentist, please contact Reception. Lakes Care Pharmacy A pharmacy is located at Lakes Prime Care. Open daily 8.30am until 9.30pm 1155 Tutanekai Street, Rotorua, Ph 348 4385 Wheelchair Accessible Rooms Holiday Inn Rotorua is proud of the quality of rooms available for guests who require wheelchair access. Please identify your needs so that our Duty Manager can allocate the appropriate resources for you in the case of an emergency. Wheelchair Service Please contact Reception should you require the use of a wheelchair during your stay. Emergency Services In the event of an Emergency, dial 9-111 for Police, Fire or Ambulance. Security In addition to your electronic lock, a secondary privacy device is fitted to your room door. We recommend that valuables are not left in your room. Evacuation Alarm When the alarm sounds, you should immediately and calmly make your way to the closest fire exit (these are indicated on the floor plan on the back of your room door). The evacuation point for your room will be indicated on the floor plan. Please follow any directions given to you by our staff for your safety and the safety of all our guests. The following basic safety guidelines should be observed in case of fire: • If heat is evident, press wet towels or anything else wet under the door. • Stay close to the floor if smoke is encountered. • Remain calm. • Take only your room key. • Do not re-enter the building until directed to do so by our staff. Earthquake In the event of an earthquake, remain in your room until the shaking stops. We recommend dropping to your hands and knees and taking shelter in a doorway or under furniture, with your head covered, and holding on to your shelter. Thank you for your co-operation.
Environmental Sustainability Programme
Holiday Inn Rotorua utilises Green Engage to manage our environmental sustainability. Green Engage is the InterContinental Hotel
Group’s (IHG) own online system designed to help us monitor, reduce and manage our energy consumption, as well as conserve the
water we need and reduce the waste we produce.
The system includes a checklist of actions, “green solutions”, that we can implement to reduce our carbon footprint, taking
into account costs and impact on guests experience. Green Engage will enable us to benchmark our energy performance and
sustainability against similar IHG hotels worldwide, based on climate and other environmental factors.
Please help us reduce our impact on the environment. Below are some actions you could follow during your stay in Rotorua and New
Zealand.
Rotorua is a great place to live, work and visit and we’re keen to make sure it stays that way for future generations to enjoy. We’re
taking steps to improve the environmental impact that we have on our city and we encourage you to do the same during your stay.
Here are some simple actions to consider while you’re in Rotorua:
• If you are staying two or more nights and do not require your room to be serviced opt in to our ‘Greener Stay’ by placing the door
hanger on the outside of your room door before you retire for the night.
• Consider your energy use. Turn off lights when they’re not needed and try not to overcharge cameras, iPods and
mobile phones. Once they’re charged they’re good to go.
• We will only change the bed linen if you ask. Just use the card on the bedside table.
• Hang towels for reuse.
• Fresh water is the worlds most precious resource. Have short showers, use the toilet’s
half flush.
• Rotorua’s water is clean and fine to drink straight from the tap. Feel free to refill your water bottle from the lobby dispenser
• Reduce, reuse recycle. Look out for conveniently located recycling bins at the hotel, i-SITE Visitor Centres, and in
public places.
• Leave any unwanted recyclable items next to the rubbish bin on departure.
• Take your own bag to go shopping. There are plenty of great reusable bags to choose from and some places charge for
bags, so you’ll save money too.
• See the city like a local. Walk, cycle or take public transport - there are loads of options in Rotorua.
Thank you for helping to protect Rotorua and New Zealand’s environment.Unique to Rotorua - The use of Geothermal
Energy
Holiday Inn Rotorua takes environmental issues very seriously. There is a unique and important relationship between the local
geothermal activity and some of the energy sources used by this hotel.
Holiday Inn Rotorua does not use boilers or rely on diesel, coal, petrol, gas or electricity to run our guests hot water system. Instead
natural resources are used, which in no way harm our environment, are pollution free and more importantly are sustainable.
Holiday Inn Rotorua draws geothermal fluid from a natural hot spring, located behind the hotel; the temperature of this fluid from the
UNIQUE
source is approx 96 degrees Celsius (205 degreesTO
UNIQUE ROTORUA
ROTURUA
Fahrenheit). --
The geothermal fluid is run around a ring-main system and through a
series of heat exchangers, which in turn heats the town supplied cold water for use in all guest rooms, outdoor pool and spas.
THE
THE
PHONE USE OF GEOTHERMAL
DIRECTORYGEOTHERMALENERGY
ENERGY
Once used, the cooled geothermal fluid is returned into the Puarenga Stream, located behind the hotel.
This is a truly remarkable and unique way of using a renewable energy source without any impact on our environment.
Hotel Services + Facilities
The diagram is an outlineFacility
of how itServices
all works. Ext #
Outside Line Dial 9
Conference Department Dial 6
Reservations Dial 1
Room Service Dial 2
Chapman’s Bar Dial 3
Chapman’s Restaurant Dial 5
Reception Dial 0
Hot Pool
Voicemail Dial 4
Room to Room Calls
Dial 7, then the room number.
Local Calls - within Rotorua
Puarenga Stream
Dial 9 for an outside line followed by:
• 9 digit phone number
Example Heat
Exchanger
Outside Line Phone Number
9 348 1189Conditions of Bailment
Innkeepers Act 1962
Your attention is drawn to the following.
Notice: Loss of or damage to guests’ property
Under the Act an Innkeeper may in certain circumstances be liable to make good any loss of or damage to a guest’s property whether
or not it was due to any fault of the hotel or its staff.
This liability however:
1. Extends only to guests who have engaged in sleeping accommodation at the Inn.
2. Is limited to $300 in respect of any individual article and $1,200 in aggregate unless the Innkeeper is at fault or unless you have
lodged the article with the Innkeeper for safekeeping.
3. Does not cover motor vehicles, other vehicles, or property in them, horses or other live animals.ROTORUA
Holiday Inn Rotorua
10 Tryon Street, Rotorua
T +64 7 348 1189 | F +64 7 347 1620
0800-154-181 | holidayinn.comYou can also read
