All you need to know Directory of Services - ROTORUA - Holiday Inn Rotorua
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ROTORUA All you need to know Directory of Services
Welcome to Rotorua.
Kia Ora,
We are delighted that you have chosen to stay with us at Holiday Inn Rotorua. O n behalf of the entire team I extend you a very warm
welcome and we hope you enjoy your stay with us.
The hotel offers a number of services which are detailed here in your room. Should you require any extra assistance please do not
hesitate to contact myself o
r another staff member at reception.
Best Regards,
Kent Breeze
General Manager
The cool stuff...
Family-friendly Special For Events
There’s no hiding from tooth brushing. Up for any party.
All our hotels are designed with family travel in mind. Relax, We’ll give you the rooms, the space and the support to help
reconnect or just take a dip in the pool. And of course, kids stay make sure your group event or meeting is one everyone
and eat free.* remembers.
Business Is Pleasure Rooms & Spaces
Work on your own terms. Your retreat from adventure.
Answer email from your room or leave them speechless in You deserve a clean, comfortable guest room. Climb into a cozy
a meeting room. Then celebrate your success at the bar bed, pull up a fluffy comforter and pick between a firm or soft
downstairs. pillow.
Sips & Bites IHG® Rewards Club
You really don’t have to leave. Elevate your travel
You don’t have to go far to grab a drink or find a meal with IHG®Rewards Club gives you more options and places to use
our restaurant and bar on-site. Of course, there’s always room your points. It’s why more people choose the benefits of our
service, too. award-winning hotel loyalty program than any other worldwide.
Trip Ideas
Discovering is half the fun of traveling.
Search our 1,200 locations around the world. While you are at it,
get some ideas to help plan your next trip.
The Holiday Inn Making your stay a complete success is our goal.
Just let our Manager on Duty or front desk staff know if
Hospitality Promise any part of your stay isn’t satisfactory. We promise to
make it right or you won’t pay for that part of your stay.
Kids stay and
eat free
We are committed to providing family-friendly travel options and that’s why Kids Eat Free at Chapman’s Restaurant.
With a massive range of delicious and healthy options for kids, our buffet is bound to be an instant hit with the whole family.
Just a phone call away Phone Directory
Phone Directory
Hotel Services EXT # Mobile Phone Calls
Dial 9 for an outside line followed by: Mobile telephone
RECEPTION DIAL 0
number (can vary between 9 - 10 digits)
OUTSIDE LINE DIAL 9 Example
Outside Line Phone number
CONFERENCE DEPARTMENT DIAL 6
9 021 123 4567
ROOM SERVICE DIAL 2 Mobile phone numbers in New Zealand begin with 02.
LOBBY BAR DIAL 3
Free Calls
CHAPMAN’S RESTAURANT DIAL 5 Free call numbers in New Zealand begin with 0800 or 0508.
VOICE MAIL DIAL 4
Room to Room Calls
Dial 7, then the room number.
Local Calls - within Rotorua
Dial 9 for an outside line followed by: 7 digit phone number
Example
Outside Line Phone Number
9 348 1189
Rotorua’s local area code is (07) for local calls
National Calls - New Zealand Wide
Dial 9 for an outside line followed by: Area Code 7 digit phone
number
Example
Outside Line Area Code Phone number
9 03 (South Island) 123 4567
International Calls
Dial 9 for an outside line followed by: International Access Code (00) Country Code
Area Code (if area code is prefixed by a 0, you do not need to dial the 0) Overseas
telephone number
Example
Outside Line International Code Country Code Area Code Phone Number
9 00 61 2 1234 5678
A surcharge is added to all National, Mobile and International calls.
Enjoy all we have to offer Services & Facilities
Services & Facilities
Adaptors Baggage Collection & Car Park Cooling/Heating
The New Zealand electrical Storage A complimentary car park is Cooling and heating is
standard is 240 volts. Should you require assistance available for guest use. On controlled by an in-room
Universal adaptors are or storage for your luggage, occasion this may be fully thermostat, with a minimum
available for use during please contact Reception. utilised, additional parking temperature at 18C. Please
your stay, please contact may be found in surrounding note that the efficiency of the
Reception. A NZ$20 Business Service streets. We recommend you cooling will be affected by
refundable deposit is required, Business facilities are do not leave valuables in your keeping doors and windows
which will be charged to your available through Reception. vehicle. open.
room. We also have email and
internet access with printing Check Out Time Cot/Crib
Airport Transfers facilities available via the Our check out time is 11am. Cots are available on request
An airport shuttle or taxi internet kiosk in the lobby If you wish to extend beyond by contacting Reception.
can be organised through this time, please contact
Reception. Bath Robes Reception. Please note that Courier & Postage Services
Bath Robes are available late checkout is subject to For any courier or postage
Banking on request. Please contact availability and may incur an requirements, please contact
Our main banks are located Reception. additional charge. Reception.
in the Rotorua Central Mall.
We recommend you use Chemist
the exchange service at Lakes Care Pharmacy is
Rotorua i-SITE Visitor Centre. located at the corner of Arawa
Alternatively go into any and Tutanekai Streets, open
major bank in the Rotorua 8.30am to 9.30pm, 7 days
Central Mall. per week, phone 348 4385.
Please contact reception for
directions.Services & Facilities
Courtesy Van Fitness Centre Ice Newspapers
Our courtesy van operates The hotel fitness centre, which Ice is available from the When you stay with us, enjoy
between the hours of 8.00am is located beside the hotel Lobby Bar or by dialling 0. complimentary access to
and 9.15pm daily, on the pool, is accessible 24 hours thousands of newspapers and
hour. All drop-offs and a day using your room key. IHG® Rewards Club magazines. Connect to our
pick-ups will be to and from A range of cardiovascular Intercontinental Hotels Wi-Fi network, download the
Rotorua i-SITE Visitor Centre, and weight machines are Group (IHG®) Rewards PressReader app and start
located on Fenton Street. If available. Towels and drinking Club is our guest loyalty reading.
you wish to use this service, water are provided inside the program. Members can collect
please contact Reception for fitness centre. Children are IHG®Rewards Club points or Pillows
details. not permitted to be in the airline miles for qualifying Additional pillows, including
fitness centre without adult room rates and membership non-feather, are available on
Day Tours supervision. is free! For further information request.
For information, maps and contact Reception or visit
suggestions, please contact Guest Laundry www.ihgrewardsclub.com. Pool & Spa
Reception. The guest laundry is located The outdoor geothermally
adjacent to the elevators on Internet heated pool and spas are
Dry Cleaning & Laundry the ground floor of the Whaka Complimentary WiFi is located off the main walkway
Service Wing. Self-service token available in all guest rooms before the Whaka Wing. Pool
The hotel has an external operated washing machines and public areas. Should you towels are available with
laundry and dry cleaning and dryers are available along prefer a wired connection your room key from the pool
service collection daily, with complimentary washing Reception can provide a cable entrance. If you wish to take
except Public Holidays. powder. Tokens can be for use in your room. towels off-site, a refundable
Laundry dockets and bags are purchased at Reception. deposit will be required.
located in your wardrobe. Lobby Shop
Please complete the Laundry Hair Dressing A wide range of New Zealand Please note the following
Docket detailing your name For all beauty and crafts and souvenirs are safety guidelines:
and room number, place hairdressing services please available from our lobby
the laundry inside the bag contact Reception. Souvenir Shop. The lobby • Children under the age of 16
provided with the completed shop is open mornings and years must be accompanied
docket. See Laundry docket Hair Dryer evenings. by an adult
for pricing. Contact Reception The hair-dryer is located in • Glassware is not permitted
prior to 8.30am to arrange your wardrobe. Maps within the fenced area,
collection. Location maps can be plastic glassware is available
Housekeeping Service obtained from Reception. from the Lobby Bar.
Drinking Water For any extra requirements in
To reduce the use of single your room such as blankets, Messages
use plastics we have provided pillows, amenities, etc., please Messages will be delivered to
a water bottle refill station in contact Reception. your room.
the lobby.Services & Facilities
Personal Care / Forget Security Taxi Wheel Chair Service
Something We are unable to accept Should you wish to book Please contact Reception
If you have forgotten to responsibility for valuables a taxi, please contact should you require the use of
pack a toiletry item such left in your room. An in Reception. a wheelchair during your stay.
as shaving cream, razor, room safe is provided for
toothbrush or toothpaste. your convenience, for added Television Wake Up Call
Please contact Reception. security you may wish to use Please refer to the “TV Guide” We are pleased to provide
the safety deposit boxes at in this directory. Should you you with a wakeup call at
Privacy Reception. have any problems with the any time. Please contact
If you do not wish to be television, please contact Reception and leave your
disturbed, please hang the Smoking Reception. name, room number and
Do Not Disturb sign on the Smoking is not permitted required wake up time.
outside of your door. inside the hotel. Smoking is Umbrellas
permitted opposite the main Umbrellas are available from
Reservations entrance. Anyone found Reception for use during your
If we can assist you with smoking in a guest room will stay.
forward bookings, please be charged NZ$250 for the
contact our Reservations staff. extra servicing required.
Alternatively, please call our
toll free Reservations number
on 0800 154 181Time to put
your feet up
TV GuideTV Guide We offer New Zealand Free-to-Air channels and a selection of Sky Channels; MOVIES PREMIERE MOVIES GREATS MOVIES FAMILY SKY Sport 1 SKY Sport 2 SKY Sport 3 SKY Sport 4 Discovery CHANNEL NATIONAL GEOGRAPHIC Sky NEWS NEW ZEALAND MTV Music Nick Nickjr As there are seasonal changes to the channel line-up, please scroll through to find your desired programming.
Something for every appetite Eat & Drink
Eat & Drink
Restaurant and Bar
Chapman’s Restaurant
Serving both buffet and a la carte.
The Chapman’s buffet is famous for its fresh seafood, carvery, and house-made dessert selection.
Breakfast Monday to Friday 6.30am until 10.00am
Saturday & Sunday 6.30am until 10.30am
Dinner 5.30pm until 10.00pm
Dial 5
Lobby Bar
The Lobby Bar offers a wide selection of wines, beers, spirits, cocktails and coffees for your enjoyment - check out our specials and
promotions. An extensive and very popular Lobby Bar menu is available as an alternative dining option.
Open daily from 10.00am until late
Happy Hour nightly from 5.30pm until 6.30pm
Dial 3
In-room Dining
(Available 24 hours daily) Please refer to the Room Service Menu or breakfast door hanger to make your selection.
Dial 2
Take a look around Out & About
Out & About
Eat Streat
Rangiuru Street
Whakau Street Eat Streat
Located between Pukaki
Pukaki Street Street and Whakaue Street.
Eat Streat has a range of
Tutanekai Street
Arawa Street Rotorua i-SITE Visitor Centre Restaurants/Bars to help
quench your taste bud’s
Amohia Street
Haupapa Street
Polynesian Spa desires, from stone grill
steaks to spicy hot curries.
Hinemoa Street
Eat Streat has an open
Amohau Street atmosphere and is worth
Central Shopping Mall a visit.
Rotorua i-SITE Visitor
Malfroy Road Centre
Fenton Street
Open every day except
Christmas, this is the place
to go for any information
Devon Street
on Rotorua, their friendly
Shuttle Available from Hotel to team can help you book
Rotorua iSITE 8am - 9pm Froude Street attractions, activities or
Tryon Street
Please Contact Reception tours, The Holiday Inn
0800-108-114 Rotorua provides a shuttle
service to the Rotorua i-Site
Visitor Centre from 8am –
9pm, book at reception.
Places of interest Polynesian Spa
A place to relax unwind and
3D Trick Art Gallery Agrodome Arikikapakapa Golf Course enjoy the water from their
Test your creativity and Located 15 minutes The main features of the two natural springs. This
embark on a magical drive from the hotel, the unique course are the spa is recognised as one
bubbling mud-pools and of the top 10 spas in the
journey through more Agrodome offers visitors
world. Give it a go.
than 50 unique interactive an experience like no steam vents that surround it.
Open from 8am-11pm (last
paintings. Pose and take other - seeing through the Several holes play across or entry 10:15pm)
photos to create hilarious eyes of a true New Zealand alongside a lake, and apart
life-like scenarios. farmer. Situated just north from the added danger of Central Shopping Mall
Phone 3490920 of Rotorua city on a scenic water, the sight on a chilly Located off Amohau street,
171 Fairy Springs Road 160-hectare sheep and winter’s morning of steam the Central Mall has all
beef farm, this exciting, rising from the lake is you need; food court,
something to behold. This large national shopping
educational and hands on
chain stores and ample
experience is one not to be course is an easy walking
free parking. The Central
missed. course with good paths. Mall is also where you will
Open daily 8.30am until Open Daily 9am - 4pm find the major banks. The
5pm Phone 348 4051 mall is open from 9am and
Phone 357 1050 399 Fenton Street, Rotorua majority of the shops close
141 Western Rd, Ngongotaha around 5pm.Places of interest
aMAZEme Mountain Bike Rotorua Ogo Rotorua NZ Redwoods Tree Walk
aMAZEme is 1.4 kilometres Along with her natural beauty, Downhill ball rolling in a Feel the spirit of the Redwoods
of winding hedge lined the true strength of our forest giant inflatable sphere can forest from above, walking
is that it caters to all levels be experienced right here in bridge to bridge at your
pathways that take you to of Mountain Bike interest. It Rotorua. Whether you choose own pace with no harness or
the centre of the maze. You doesn’t matter if you’ve never to ride the Straight Track or training required. Learn about
are bound to get lost and been mountain biking before Sidewinder Track, the OGO the history of the land and its
guaranteed to have loads of or you live, eat, breathe and wet or dry will have your sides people, experience the amazing
fun finding your way. dream about your next MTB hurting from so much laughter design of this ecological walk at
Opening hours fix, Whakarewarewa Forest has of slipping and sliding your way a bird’s eye view.
trails for you. With more than down the hill. Opening hours 9am-10:30pm-
Summer (Daylight Saving)
160kms of mountain biking Opening hours 9am-5pm last ticket sold at 10pm
10am - 5pm, trail loop options for you to Phone 0800 646 768 Phone 350 0110
Winter 10am - 4pm choose and explore you can opt 525 Ngongotaha Road, Fairy Redwoods I-Site & Visitor
Phone 357 5759 to hire our bikes for 2 hours, Springs 3015, Rotorua Information Centre
1335 Paradise Valley, half day, full day, or go on Long Mile Road, Rotorua
Ngongotaha, Rotorua multi-day adventures. Rainbow Springs Nature Park
Opening Hours 9am-5pm Rainbow Springs offers a truly
Motion Entertainment Phone 0800 682 768 unique experience, and is a
The largest all weather action- Whakarewarewa, Waipa State must-see for anyone who wants
packed indoor entertainment Mill Road, Whakarewarewa, to get to know New Zealand’s
centre of its kind in New Rotorua 3074 wonderful environment and
Zealand. Perfect venue for animals, both during the day
families, friends and tourists. and at night. Learn more about
Activities such as Kids kiwi conservation with a visit to
Chipmunks Play Land, Indoor Kiwi Encounter. Operated by the
Tramp park, Escape Room, Mini National Kiwi Trust and located
Golf, Laser Tag, Tenpin Bowling, on site at Rainbow Springs.
Time Zone & The XD Dark ride. Open daily 8.00 am
So many activities to choose Phone 0800 724 626
from, what will it be? 192 Fairy Springs Road, Rotorua
Open daily from 10am - 10pm
Phone 0800 4283 386
364 Te Ngae Road (SH30),
RotoruaPlaces of interest
Rotorua Lakes The Farm Tour Velocity Valley Whakarewarewa The Living
Rotorua is famous for its lakes Enjoy a guided tour travelling Looking for things to do in Village
and the opportunities they offer through a farm environment Rotorua? At Velocity Valley, Discover the unique geothermal
for swimming, fishing, kayaking in covered trailers. The tour there’s something for everyone landscape of Te Whakarewarewa
and other water sports. Most begins next to the crystal clear – from 5 to 105, from novice to Valley. Being the only living
of the lake park reserve areas Waiowhiro stream surrounded seasoned pro. Pedal, free fall, geothermal Maori Village, we
have coin operated BBQ areas by native plants, wildlife, and a launch, propel, swoop or are gifted with the geothermal
for visitors use. Some of the picturesque flower garden. splash – we make fast fun vents that provide a life-giving
more popular places during the Phone 349 0920 for everyone! Your Rotorua energy resource. The authentic
summer months for swimming 171 Fairy Springs Road adventure starts here. culture is what makes Te
are the Blue Lake, The Landing Opening hours 9am-5pm Whakarewarewa such a unique
at Lake Tarawera and Boyes The Redwoods Phone 357 4747 attraction. Being a part of the
Beach at Lake Okareka. Most of Escape into the beautiful 1335 Paradise Valley Road, living legacy as you experience
the lakes also have associated Whakarewarewa Forest, one Ngongotaha, Rotorua 3040 living Maori Traditions.
walkways. Contact Reception of Rotorua’s most spectacular Opening Hours 08:30am-5pm
for directions or advice on natural assets. Famous for its Phone 349 3463
visiting the lakes. magnificent stands of towering 17 Tryon Street,
Californian Coastal Redwoods, Whakarewarewa Village,
it’s just a five minute drive, Rotorua
thirty minute walk, or ten
minute bike ride from the
hotel. Here you can experience
some of the finest walking and
mountain bike trails in the
world.
Contact Reception for walking
or riding directionsLooking out for you Health & Safety
Health & Safety Lakes Prime Care Lakes Prime Care is an Accident and Urgent Medical Care Centre owned and operated by Rotorua’s general practitioners. Open daily 8.00am until 10.00pm 1165 Tutanekai Street, Rotorua, Ph 348 1000 Dentist If you require the services of a dentist, please contact Reception. Lakes Care Pharmacy A pharmacy is located at Lakes Prime Care. Open daily 8.30am until 9.30pm 1155 Tutanekai Street, Rotorua, Ph 348 4385 Wheelchair Accessible Rooms Holiday Inn Rotorua is proud of the quality of rooms available for guests who require wheelchair access. Please identify your needs so that our Duty Manager can allocate the appropriate resources for you in the case of an emergency. Wheelchair Service Please contact Reception should you require the use of a wheelchair during your stay. Emergency Services In the event of an Emergency, dial 9-111 for Police, Fire or Ambulance. Security In addition to your electronic lock, a secondary privacy device is fitted to your room door. We recommend that valuables are not left in your room. Evacuation Alarm When the alarm sounds, you should immediately and calmly make your way to the closest fire exit (these are indicated on the floor plan on the back of your room door). The evacuation point for your room will be indicated on the floor plan. Please follow any directions given to you by our staff for your safety and the safety of all our guests. The following basic safety guidelines should be observed in case of fire: • If heat is evident, press wet towels or anything else wet under the door. • Stay close to the floor if smoke is encountered. • Remain calm. • Take only your room key. • Do not re-enter the building until directed to do so by our staff. Earthquake In the event of an earthquake, remain in your room until the shaking stops. We recommend dropping to your hands and knees and taking shelter in a doorway or under furniture, with your head covered, and holding on to your shelter. Thank you for your co-operation.
Environmental Sustainability Programme
Holiday Inn Rotorua utilises Green Engage to manage our environmental sustainability. Green Engage is the InterContinental Hotel
Group’s (IHG) own online system designed to help us monitor, reduce and manage our energy consumption, as well as conserve the
water we need and reduce the waste we produce.
The system includes a checklist of actions, “green solutions”, that we can implement to reduce our carbon footprint, taking
into account costs and impact on guests experience. Green Engage will enable us to benchmark our energy performance and
sustainability against similar IHG hotels worldwide, based on climate and other environmental factors.
Please help us reduce our impact on the environment. Below are some actions you could follow during your stay in Rotorua and New
Zealand.
Rotorua is a great place to live, work and visit and we’re keen to make sure it stays that way for future generations to enjoy. We’re
taking steps to improve the environmental impact that we have on our city and we encourage you to do the same during your stay.
Here are some simple actions to consider while you’re in Rotorua:
• If you are staying two or more nights and do not require your room to be serviced opt in to our ‘Greener Stay’ by placing the door
hanger on the outside of your room door before you retire for the night.
• Consider your energy use. Turn off lights when they’re not needed and try not to overcharge cameras, iPods and
mobile phones. Once they’re charged they’re good to go.
• We will only change the bed linen if you ask. Just use the card on the bedside table.
• Hang towels for reuse.
• Fresh water is the worlds most precious resource. Have short showers, use the toilet’s
half flush.
• Rotorua’s water is clean and fine to drink straight from the tap. Feel free to refill your water bottle from the lobby dispenser
• Reduce, reuse recycle. Look out for conveniently located recycling bins at the hotel, i-SITE Visitor Centres, and in
public places.
• Leave any unwanted recyclable items next to the rubbish bin on departure.
• Take your own bag to go shopping. There are plenty of great reusable bags to choose from and some places charge for
bags, so you’ll save money too.
• See the city like a local. Walk, cycle or take public transport - there are loads of options in Rotorua.
Thank you for helping to protect Rotorua and New Zealand’s environment.Unique to Rotorua - The use of Geothermal
Energy
Holiday Inn Rotorua takes environmental issues very seriously. There is a unique and important relationship between the local
geothermal activity and some of the energy sources used by this hotel.
Holiday Inn Rotorua does not use boilers or rely on diesel, coal, petrol, gas or electricity to run our guests hot water system. Instead
natural resources are used, which in no way harm our environment, are pollution free and more importantly are sustainable.
Holiday Inn Rotorua draws geothermal fluid from a natural hot spring, located behind the hotel; the temperature of this fluid from the
UNIQUE
source is approx 96 degrees Celsius (205 degreesTO
UNIQUE ROTORUA
ROTURUA
Fahrenheit). --
The geothermal fluid is run around a ring-main system and through a
series of heat exchangers, which in turn heats the town supplied cold water for use in all guest rooms, outdoor pool and spas.
THE
THE
PHONE USE OF GEOTHERMAL
DIRECTORYGEOTHERMALENERGY
ENERGY
Once used, the cooled geothermal fluid is returned into the Puarenga Stream, located behind the hotel.
This is a truly remarkable and unique way of using a renewable energy source without any impact on our environment.
Hotel Services + Facilities
The diagram is an outlineFacility
of how itServices
all works. Ext #
Outside Line Dial 9
Conference Department Dial 6
Reservations Dial 1
Room Service Dial 2
Chapman’s Bar Dial 3
Chapman’s Restaurant Dial 5
Reception Dial 0
Hot Pool
Voicemail Dial 4
Room to Room Calls
Dial 7, then the room number.
Local Calls - within Rotorua
Puarenga Stream
Dial 9 for an outside line followed by:
• 9 digit phone number
Example Heat
Exchanger
Outside Line Phone Number
9 348 1189Conditions of Bailment
Innkeepers Act 1962
Your attention is drawn to the following.
Notice: Loss of or damage to guests’ property
Under the Act an Innkeeper may in certain circumstances be liable to make good any loss of or damage to a guest’s property whether
or not it was due to any fault of the hotel or its staff.
This liability however:
1. Extends only to guests who have engaged in sleeping accommodation at the Inn.
2. Is limited to $300 in respect of any individual article and $1,200 in aggregate unless the Innkeeper is at fault or unless you have
lodged the article with the Innkeeper for safekeeping.
3. Does not cover motor vehicles, other vehicles, or property in them, horses or other live animals.ROTORUA
Holiday Inn Rotorua
10 Tryon Street, Rotorua
T +64 7 348 1189 | F +64 7 347 1620
0800-154-181 | holidayinn.comYou can also read
