Airport Guide Your Guide for Easily Discovering Frankfurt Airport
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
All About Flights The most important information for passengers – You can find a list of all of the airlines that operate at Frankfurt Airport on the monitors and posters in the terminals, on our website at www.frankfurt-airport.com, or in the FRA App. – Please be at your flight’s departure gate at the time your airline has indicated for the start of boarding. – You can find up-to-date information on the anticipated waiting times at the security checkpoints in the FRA App and at our information kiosks. – You are entitled to use the fast lanes if your flight appears on the monitors at the security checkpoint. Do you need assistance? Information kiosks: Scan your boarding pass, and all the – information relevant to your flight will be displayed (including terminal maps, shops, restaurants and lounges) in four different languages. Service Points: Our multilingual service staff will be happy to – help you. Mobile Service Guides can be identified by their red uniforms. – – Frankfurt Airport App: Available for iOS & Android.
At the security checkpoint – Take advantage of the wait to unpack tablets, e-books, laptops and other electronic devices and place them in a separate tray. – After clearing the security check, consult the monitors to see if your boarding gate has been changed at the last minute. – Passengers with a biometric passport (e-pass- port) or German ID card can use the automated border control system EasyPASS. What may be packed in checked luggage? Dangerous Goods – As opposed to hand luggage, lithium-metal batteries containing up to 2 g of lithium and rechargeable lithium-ion batteries with up to 100 watt-hours may only be placed inside checked luggage if they are installed in an electronic device such as a laptop, tablet or camera (not loose). Not allowed – Powerbanks, E-Cigarettes – Self-Balancing Scooters (Hoverboards) – Lighters (Gas, gasoline and Zippo-type lighters), Matches
What can you carry into the aircraft cabin? Liquids – Liquids, gels, creams, pastes and aerosols only in indi- max. 100 ml vidual 100ml or smaller containers, which must be placed inside a transparent, reclosable 1-liter plastic bag. – Only one bag is allowed per passenger. Medications and special food (e.g. baby food) – You must prove that they will be needed during the flight. – They do not need to be placed inside a plastic bag, and the containers may be larger than 100 ml. Duty-free articles – Duty-free liquids purchased at airports or on board from airlines may be carried in a sealed duty-free bag together with the receipt (limited to one per passenger; may not be placed inside carry-on luggage). Dangerous Goods – Lithium-metal batteries containing up to 2 g of lithium and rechargeable lithium-ion batteries with up to 100 watt-hours – E-Cigarettes – Powerbanks – Gas lighters/Matches (limited to one per passenger; may not be placed inside carry-on luggage) Not allowed – Dangerous items (Sharp or pointed items with blades up to 6 cm long) – Sports equipment (golf clubs, ski poles, baseball bats etc.) – Weapons (including components and imitations such as play weapons) For information on exceptions and possibilities for transporting other items or hazardous substances, please contact your airline or visit www.frankfurt-airport.com.
Relaxed Transfers – You’ll find information on your onward flight on the monitors at the arrival gate. Follow the signs to the indicated pier and gate and take the displayed walking times into account. – You can obtain a boarding pass for your connecting flight (in case you don’t already have one) at your airline’s transfer counters (in Terminal 1 only), at the information counter at your departure gate, or (in the pre-security part of the terminal) at your airline’s check-in counter. Baggage and security checks – In most cases, your checked luggage will be automatically forwarded to your final destination. If not, you must collect it at the baggage claim and then recheck it. – Depending on where you have arrived from and your final destination, you may have to clear another security and/or passport check. – If you do any duty-free shopping, please follow the rules on carry-on items.
Service Highlights Baggage wrapping Luxx Lounge T1 and T2 at the luggage storage T1, public area C, level 3 facilities in T1 and T2 and at the mobile luggage plastic wrapping Movie Worlds stations in Concourses B and D T1, near Gate A58, Z58 and B42 Chapels and Prayer Rooms My Airport Guide T1 and T2 To find the worshipping Guide and porter services can be rooms for Christians, Jews and Mus- booked at: https://serviceshop.flug- lims, consult the FRA App, the airport hafen-frankfurt.de/en or website, or an information kiosk. +49 69 690-25200 Free use of strollers MY CLOUD Transit Hotel T1, Service Point in public area B and T1, at Gate Z25 Information 10 in transit area B T2, Service Point between areas D Pharmacy and E T1, area B, level 2, Shopping Boulevard and near Gate Z13 Gaming Worlds T2, area D/E, level 3, Shopping Plaza T1, near Gate A52 and Z56 T2, near Gate D23 Play areas T1, near Gate A50, Z24, Z50, B22 Leisure zones and C16 T1, at Gate A26, A50, B20, B43 T2, at Gate D1, E4 and in the public and Z11 area at McDonalds T2, at Gate D1 und E2 Quiet Room Lost & Found T1, at Gate Z11 T1, area A, level 0, Airport City Mall Rooftop open air deck FRA App T1, Located above Gate B42 For help finding SkyLounge services, you can T2, at Gate D8 also use the navi- gation function Yoga rooms of the FRA App. T1, at C14-16 / T2, at D1-4 Shopping & Dining Guide GATES Upper Level: B44 – 48 Bars & Restaurants with Airfield View „Mini-Bar“ Snack Bar „Kuffler & Bucher“ Convenie Restaurant GATES B24 – 28 nce ATM „Meyer Deli Smoking Lounge Smoking Coffee Kitchen“ Lounge Fine Food Bar nce „Cosi Asiate“ Convenie Asian Restaurant s Convenience ATM Souvenir Fellows“ Bar Coffee „Coffee Currency / Books Exchang ATM GATE Tax Press s Refund e/ S Souvenir B41 GATES B30 – 33 Wellness Tax Duty Free – 43 Refund cs – 23 Electroni Accessories Duty Free Smoking Confirma Fashion & B20 Export Lounge Fashion Accessories Jewellery & Watches S Bags & Accessories Refund tion GATE cs Tax „Puro Gusto“ Electroni „Deli Italian Coffee Bar Your overview of all shops, restaurants, and services Fine „Perfect Day“ Restauran Bros“ Coffee, Snacks Food ies 63 Food Luggage GATES– t B60 Fine Bags,Accessor & – 25 Z11 & ies S Free „Goethe Bar“ Bags Duty Press, Media Bars & Restaurants Bar & Restaurant Accessor GATE Books, ATM GATES A26 – y 42 Smoking ATM Lounge Pharmac GATES Electroni B54 – 59 o“ Bar e Currency Exchange/ Bags & Accessories Accessories Currency Jewellery “ t cs Tax Refund & Watches Coffee „Italissim Exchang & Watches Jewellery & Watches Smoking Lounge Restauran Italian Jewellery Bags & Accessories „Lucullus Fashion & Gifts Accessor ATM Italian “ Press / Books DEPARTURES Convenience & Convenience PASSPORT CONTROL Bar / ABFLUG Z „Beyond ies Accessories „Heberer UPPER LEVEL German Kokki“ Bakery „The Bar“ & Bar Smoking TUNNEL TO Free “ Lounge DEPARTURE PASSPORT Bar GATES A, Z Duty Snack „Nykke CONTROL Fine / Books Z GATES ies Food „Beyond“ „Puro Gusto“ B2 – 9 Bar Press Free GATES B2 – 9 Accessories Accessor Italian Coffee Duty Free Duty & Bar Confirma GATES “ Export DEPARTURES Bags B14 – 17 UPPER LEVEL „Deutsch B1 B tion GATES ies German Food B19 / Books Smoking Tax Lounge B10 – 13 SECURITY Accessor Watches Press Refund SECURITY & Tightsies CHECK „Käfer's“ German Restaurant Books / Press CHECK DEPARTURES SECURITY ies Lounge Accessor Fashion, cs & at Frankfurt Airport. You can get a printed copy at Sportswear & CHECK Fashion& Accessories Accessor TO GATES B Electroni & Fashion, Shoes & Accessories cs Luggage, Gifts „Meyer Deli Jewellery Coffee Kitchen" & ies Watches & Accessories Pharmacy Fine Food Bar Duty Free Electroni Bags Accessor & TO GATES Tax Z50 – 69 Day“ Refund Bar – 25 Currency Exchange Jewellery Watches / Press / Books Tax Refund „Perfect Coffee C Upper Level A11 S / Kitchen Books ies & Accessories Fashion & Living „Temaki Fashion & Accessor GATE Sushi DEPARTURES Accessories Fashion & Fashion, Shoes Bar“ Accessories Bar & Accessories Jewellery & Watches Convenience Accessories Smoking Currency Lounge Bags & ATM Exchang Jewellery & Bags & Accessories Watches Optician TERMINAL 2 Tax Refund & Sunglasses VIA SKYLINE Gifts & Electronics e GATE Bags Souvenirs & Lounge Kids Concept Accessories / Books Shoes S Beauty Duty Electronics & Accessories Press C2 Accessories Fashion & Free –9 „Bistrot Airport Frankfurt" & Italian Restaurant Deli GATES Fashion & Press, Books, nn's“t GATES Z50 – Beauty Accessories Media Shoes & Outdoor Fashion „Meyer Bar Kitchen“ A1 – 5 Jewellery 69 Accessories Accessories Food Watches & Accessories GATE C1 „Hausma Souvenirs PASSPORT Fashion & Coffee Restauran Socks, Tights Fine Accessories & Jewellery CONTROL Luggage & „Reingold Bar“ & Gifts Accessories Jewellery Accessories Men's Fashion Snack Bar & Accessories Shoes & Smoking Lounge ATM „Heberer ATM Accessories GATES A6 – 10 German Bakery „Hausbar“ Fellows“ „Coffee “ Coffee Food Coffee Airport GATES ATM Bar Smoking Lounge Bar „Meyer Confirmation ATM Sightseeing A6 – 10 & s Fine A Export Tours Wellness Kitchen" Deli Convenience C Fashion any of the brochure stands around the airport. Accessorie Books / Bar Duty Free DEPARTURES Press Free / ABFLUG Z Duty DEPARTURES B ATM UPPER LEVEL Tax Refund Electronics Luggage & Tax Refund & Toys Accessories „Coa“Food Books Asian „Scoom“ A SECURITY CHECK-IN Currency Exchange Snack Bar „Mishba" „Lucalino" CHECK & ies Mexican „Yuna" Fashion, Italian Asian Food Shoes Food Restaurant Accessor TRAVEL Fashion, Ties, Shirts es MARKET & Accessories s Accessori Lounge Jewellery & Watches AIRPORT CITY Press / Books Duty Free & Luggage, Bags & Accessories MALL Electronic Toys SUBWAY Export Bags Confirmation Luggage, Gifts 8 Tax Refund & Accessories 7 Tax Refund ACC AIRPORT TA XI P Sheraton6 5 „Momento“ TRAINS CONFERENCE CENTER Electronics Tax Refund GATES A50 – Bar 69 TA XI P 4 & ies „Mondo Fashion Bianco“ BUS 3 ATM „Tangente“ Bar Accessor Snack Bar ATM Street Level TA XI P 2 AIRPORT CITY LOST & FOUND MALL Smoking Lounge Press / Books Smoking Lounge Convenience 1 Wellness Convenience Duty Free GATES Upper Level: B44 – 48 Bars & Restaurants with Airfield View „Mini-Bar“ Snack Bar „Kuffler & Bucher“ Conv Restaurant enien GATES B24 – 28 ce ATM ing e „Meyer Deli Smok Loung Smok Coffee Kitchen“ Loung Fine Food Bar ce ing e enien „Cosi Asiate“ Conv Asian Restaurant Convenience nirs ATM Souve s“ Fellow Bar ee e „CoffCoffe Curre / Books Excha Refun ATM Tax GAT ncy Press nge/ d nirs ES ess Souve B41 GATES B30 – 33 Welln Tax Duty Free – 43 Refun onics – 23 d ing e Electr Accessories Duty Free Smok Confi Fashion & B20 Expor Loung Accessories Fashion d Jewellery & Watches ES rmati t on Bags & Accessories Refun GAT onics Tax „Puro Gusto“ Electr „Deli Italian Coffee Bar Fine „Perfect Day“ Resta Bros“ Coffee, Snacks Food ge urant ES 63 Food Lugga sories GAT – B60 Fine Bags,Acces & – 25 & Z11 Free ES T1 = Terminal 1 T2 = Terminal 2 „Goethe Bar“ Bags sories Duty Press, Media Bars & Restaurants Bar & Restaurant Acces GAT Books ATM GATES A26 – ing e 42 , acy Smok ATM Loung Pharm GATES Electr B54 – 59 ncy simo“e Bar Currency Exchange/ onics Bags & Accessories nge Accessories Curre ing e Jewellery Tax Refund & Watches Excha & Watches llus“ urant „Italis Coffe Jewellery & Watches Smok Loung Italian Jewellery Bags & Accessories „LucuResta Fashio & Gifts Acces ATM Italian DEPARTURES nd“ n Press / Books Convenience sories & Convenience PASSPORT CONTROL „BeyoBar / ABFLUG Z Accessories „Heb “ UPPER LEVEL Germ Kokki erer“ Baker „The Bar“ & Bar Smoking TUNNEL TO e an Free DEPARTURE PASSPORT Bar y Lounge GATES A, Z Duty „NykkSnack CONTROL Fine / Books Z GATES Food „Beyond“ sories „Puro Gusto“ B2 – 9 Bar Press Free GATES B2 – 9 Accessories Acces Italian Coffee Duty Free Duty & Bar Confi GATES Exporrmati DEPARTURES tsch“ Bags B14 – 17 an UPPER LEVEL t B1 „Deu B GATES Germ on Food B19 sorieses / Books Smoking Tax B10 – 13 AccesWatch s Press Lounge SECURITY Refun SECURITY & Tight CHECK n, sories „Käfer's“ CHECK Lounge d German Restaurant Books / Press DEPARTURES SECURITY n& FashioAcces Sportswear & CHECK sories & onics Fashio Accessories Acces TO GATES B Electr & Fashion, Shoes lery es & Accessories Luggage, Gifts „Meyer Deli Jewel Coffee Kitchen" onics & Watch & Accessories Pharmacy Fine Food Bar Duty Free Electr Bags sories Acces & TO GATES Tax lery es Z50 – 69 Day“ Refun ct e Bar – 25 Currency Exchange Jewel Watch / Press / Books Tax Refund d „Perfe Coffe C Upper Level A11 Books / Kitche ES & sories Accessories Fashion & Living „TemSushi GAT n Acces Fashion & aki Bar DEPARTURES Accessories Fashion & Fashion, Shoes Bar“ Accessories & Accessories llery & ing e tches nce ies Smok oung Cu E
Terminal Gates D, E Terminal Gates A,B, C, Z Ebene 4 SkyLine A,Z Level 4 Food Plaza SkyLine Ebene 3 Abflug Level 3 Departures Gates E 2 13 Gates D 1 20 Gates Z11 69 Gates D 50 59 Shopping Plaza zu Ebene 2 to Level 2 Übergang zu The Squaire Fernbahnhof Footbridge to The Squaire Long-distance trains Ebene 2 Abflug, Ankunft Level 2 Departures, Arrivals Gates E 21 26 Gates D 21 49 Gates C 13 20 Gates B 20 63 E D Check-in Check-in Gates C2 6 Gates B 1 19 Verbindungstunnel Connecting tunnel Gates A 1 69 999 901 899 800 SkyLine zu Terminal SkyLine to Shuttle Bus: Terminal C1 neuer Plan Gate Shopping Avenue Shopping Boulevard Check-in Check-in Check-in 789 700 697 300 299 50 Abflugring Departures Kerbside Ebene 1 Ankunft Level 1 Arrivals C B A Ankunftsbogen Shuttle Bus, Parkplatz und Fernbusse Arrivals Kerbside Shuttle bus, car park and coaches Busbahnhof Shuttle Bus: Terminal Bus station zu The Squaire Fernbahnhof to The Squaire Long-distance trains Ebene 0 Regionalbahnhof S1 3 Level 0 Regional trains S1 3 Airport City Mall Fernbahnhof T4 7 Long-distance trains T4 7 Übergang zu Ebene 3 Footbridge to Level 3 zu Ebene 1 für Shuttle Bus zu to Level 1 for shuttle bus to The Squaire Legende Kontrollstellen Border or security controls Gepäckausgabe Baggage claim Parken Car park Bahnhof Train station Medizinische Dienste Medical services Besucherterrasse Visitor‘s terrace Key Terminal 1 Landseite Terminal 1 landside SkyLine Mietwagen Car rental Fernbahnhof Long-distance trains Apotheke Pharmacy Shopping Terminal 1 Luftseite Information Busbahnhof Regionalbahnhof Fundbüro The Squaire Terminal 1 airside Bus station Regional trains Lost & found Terminal 2 Landseite Treffpunkt Fernbusse DB Service Center Restaurants Terminal 2 landside Meeting point Coaches Terminal 2 Luftseite Terminal 2 airside © Fraport AG Frankfurt Airport Services Worldwide 06/19
Useful Contact Data Fraport Communication Center You can obtain general information and information on flights at Phone: +49 180-6 FRAINFO [+49 180 6372-4636]* Lost & Found, Phone: +49 69 690-66359 Police, Phone: +49 69 755-11900 Emergencies/medical care If you have an acute emergency, call 112 from any public phone inside the airport or +49 69 690-112 from a cell or external phone. Airport clinic, emergency medical facility, vaccinations for travelers Phone: +49 69 690-66767 Information at: www.fraport.com/airport-clinic Terminal 1, arrivals level This brochure was published in July 2019, FTU-VK Traffic Development und Customer Management Christian Social Service for Passengers Support for all passengers in need Terminal 1 C, opposite of entrance 8, room 200.2039 & 2029 Phone: +49 69 690-50201 or - 47131 Social Media, Internet, frankfurt-airport.com Fraport AG Frankfurt Airport Services Worldwide 60547 Frankfurt am Main info@fraport.de * €0.20 per call from a German landline phone; up to €0.60 per www.frankfurt-airport.com call from a German mobile phone
You can also read