AFRICA LEARNING & DEVELOPMENT CONFERENCE - Ceed Learning
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AFRICA
LEARNING
& DEVELOPMENT
CONFERENCE
In Partnership with Knowledge Resources
Reskilling and Upskilling Talent
Through Disruptive Times
Certificate Programs: 7–8 June 2021
Conference: 9–10 June 2021
100% Virtual Event – Schedule Runs on
South Africa Standard Time (GMT+2)
2021
ATD-KR-Africa2021 • #ATDKRAFRICA
ORGANIZED BY
Conference at-a-glance
Learning and development has undergone a much-needed digital revolution in recent months. As companies have
pivoted, creating new virtual programs for thousands of remote workers, it has become clear these shifts will have
profound, ongoing implications for the way we think about learning, both as learners and as learning professionals.
As learning leaders, there has never been more of an opportunity to help others learn and grow in a world that has been changed
forever. While digital skills are important, developing human skills like resilience, adaptability, innovation, and empathy is more
important than ever. The time is now to invest in human potential and build skills to help people adjust to the new workplace
normal. The rapid change in skills is unprecedented and the skills we have today, may be redundant tomorrow. One thing is for
sure: Learning and development’s role has evolved and is a key driver of the future-fit organization.
To address the changes and needs of the future, this respected industry event developed by ATD and KR provides a platform
for learning and talent development professionals to collaborate and connect. Events such as these that bring together thought
leaders, innovators, and practitioners are vital and ideal to assist in solving some of today’s challenges as we learn from one
another. By attending the ATD Africa Learning and Development Conference, you will hear best practices, and company case
studies as well as gain insight to the talent initiatives likely to have the greatest impact in 2021 and beyond. You will obtain the
most current relevant knowledge to be successful and competitive in an ever-changing workplace. Gain the necessary tools to
strengthen your learning function (and organization) so that you are positioned to accelerate into the future.
REGISTER
TODAY
About the Association for Talent Development (ATD) is the world’s largest professional
association dedicated to talent development. With 35,000 members across
Organizers 120 countries, ATD brings together the learning community around the world.
ATD Global brings its thought leadership and extensive conference experience
around the world by hosting conferences and events with partners in key
countries. In 2021, ATD is proud to partner with KR (Knowledge Resources),
to develop this premier event for the African continent. KR is an experienced
leader in the market providing knowledge to the world of work through
various platforms such as conferences, seminars and workshops; through
the publishing of business books, conducting human capital and labour
research in various African countries as well as providing membership-based
communities for the HR and learning fraternity.
Platinum
Sponsor
ceed learning with Axonify and degreed
2 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.za
Four Days of
Virtual Networking
You will receive your virtual platform login details with your unique access code a few weeks before the event. Simply fill in
your matchmaking categories, create a profile, and start getting to know your fellow attendees. Note that for the best virtual
experience, use Google Chrome or Firefox. If you use other browsers, the video call experience may be limited. Internet Explorer
is not supported.
What Will the Virtual Experience Look Like?
Audience Virtual Virtual
Interaction Networking Exhibition
Participate in engaging online Form new relationships and expand Explore the latest solutions to adapt
discussions focusing on sharing your network through our partnering your learning and development
best practice on HR, L&D and talent meetings on our secure online strategy to meet today’s needs. The
development. Live discussions, case conferencing service. Each meeting ATD Africa Learning and Development
studies and content will be streamed request will come with a simple link Conference will virtually bring to your
over the event days including Q&A allowing you to participate in your fingertips the top companies offering
and polling sessions. Plus, you’ll be discussions regardless of location products and solutions for your new
able to see who’s watching along around the world. You can customize L&D and talent development strategy.
with you and drop them a message your availability times to help you Explore the best on the market and
to continue the conversation after maximize your meetings. You can connect via the event virtual platform.
the session. schedule a time during or after the
event to connect digitally or by phone.
Register early to take
advantage of early bird offers!
Access Live Online ATD Members and
High-Level ATD Certificate KR Communities of Practice
Discussions Programs Members, qualify for
additional dicount.
Hear thought leaders through These programs are recognised
insightful sessions, live online panel internationally and facilitated by FIND OUT MORE
discussions, and expert insight qualified ATD certified trainers.
presentations.
3 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.za
ATD Certificate Programs
As pre-conference workshops to the conference, we will be hosting two internationally recognized live online
ATD certificate programs.
If you would like to gain practical, real-world experience and go beyond the academic, you can enhance your conference
participation to include ATD certificate programs available as pre-conference workshops. These professional development
options will help you elevate and develop the skills needed for you to perform at your optimal level.
About ATD Education programs
ATD Education programs are designed primarily for learning professionals—trainers, instructional designers, and
organisation development practitioners—but also greatly benefit anyone within an organisation who is responsible for
developing others, from managers to human resources specialists.
y Level: Intermediate
y Roles: HR/OD Professional, Talent Development Manager
y Language: English
THINGS TO KNOW & TECHNICAL REQUIREMENTS
With live online programs, participation is mandatory in order to receive the certificate of
completion and CEUs. Participants who miss more than two hours of the entire program will
not be eligible to receive the certificate. Participants who fulfil the attendance requirement
will receive a certificate at the end of the program.
A laptop computer with Wi-Fi capability is required. Note: You might not have an optimal
experience if you are using Internet Explorer or Microsoft Edge to access your courses.
Chrome is the recommended browser.
4 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.za
8 June 2021
Creating Leadership
Development Programs
Certificate • Develop impactful programs
that will develop your future superstars
ABOUT THE FACILITATOR
As you earn your leadership certificate you can access ATD’s exclusive model for creating
transformative leadership development programs. You’ll be introduced to a unique process SEEMA NAGRATH MENON
ATD Facilitator, Association for Talent
for demonstrating the business value of your leadership development programs.
Development (ATD), Talent Development
Equipped with the resources you need to drive maximum results, use data from your Architect & MD, Calm Worldwide
organization to apply what you learn immediately to your own leadership training. Evaluate Seema Nagrath Menon is an International
leadership competencies and behaviors and their relation to your organizational and Speaker, ATD Master Facilitator, Marshall
workforce needs. Analyze various assessment models that can support your leadership Goldsmith Stakeholder Centered Coach and
initiative. Learn to evaluate both your organization’s program and off-the-shelf offerings. Senior Learning & Development Specialist
based in Dubai. As a Certified Professional
in Learning & Performance (CPLP®) and
WHY YOU SHOULD ATTEND? a qualified COTU-BPS (Level A & B) from
Cambridge University, she have been working
y Discover the components you need to design best-in-class leadership development.
internationally in the fields of leadership
y Gain the latest information and trends on the state of leadership development and the
development, learning strategy and instructional
opportunity to compare best practices against your organization.
design for over 20 years. Currently, she is the
y Access a toolkit of more than 100 activities to use beyond the classroom. Explore
head of CALM Worldwide (Center for Action
ideas to engage leaders within your organization and dozens of comprehensive,
in Learning Management), a professional and
ready-to-use tools. dynamic UAE based Management & Learning
Consultancy whose niche is to powerfully
WHO SHOULD ATTEND? add value to people & organizations, focusing
Participants should already have experience in designing learning and have a business on highly effective leadership, management
need to understand the best practices in developing effective leadership programs. and L&D practices that enables maximum
This is not a leadership course but a program that introduces participants to all of the potential and growth. She has also trained
necessary components of great leadership development programs. as a Leadership and Emotional Intelligence
specialist, at Yale University and Case Western
ATD Education programs are designed primarily for learning professionals—trainers, Reserve University. Her principal area of
instructional designers, and organizational development practitioners—but also greatly experience and expertise has been in research,
benefit anyone within an organization who is responsible for developing others, from innovation, designing and managing delivery of
managers to human resources specialists. interactive developmental learning programs,
aimed at facilitating the enhancement of
COURSE TOPICS targeted skills in her clientele. She is also
an expert in the Neuroscience of Learning.
y Introduction y Agree on and Articulate an Action Plan Using her cross-cultural international business
y Lay the Foundation y Design the Developmental Elements exposure to add value and positively influence
y Envision the Future y Sustain Progress the life of her clients in global business she
have coached executives and leaders for
WHAT YOU WILL LEARN? peak performance and worked with major
corporations in Europe, Asia, Middle East and
y Use the ATD leadership development model to create a leadership development program. all-over North America. As well as, designed,
y Ensure alignment of a leadership development program to an organization’s culture,
developed, and delivered specialist learning
vision, mission, and goals, as well as competencies, customers’ requirements, and
business needs. programs on Leadership Skills, Business & Life
y Select and implement appropriate learning methods. Skills, Emotional Intelligence and Mindfulness
y List content and competencies that must be included in a leadership development for a range of international business corporates
program. and institutions.
y List observable behaviors that display a leader’s ability to demonstrate the
competencies.
y Discuss a hierarchy of competencies and content for entry, mid-level, and executives.
CREDITS
y Utilize process planning checklists and other job aids to create a leadership y 1.4 CEUs awarded
development program. y This program is eligible for 14.0 professional
y Measure and link the value of a leadership development program to an organization’s development hours or recertification points
bottom line.
from the ATD Certification Institute (ATD CI)
y Discern the advantages, disadvantages, and appropriate use of off-the-shelf
leadership development programs. for the APTD or CPTD credential.
y Implement questionnaires, assessment methods, and self-evaluation tools presented y This program has been approved for 14.0
in the leadership development program. (General) recertification credit hours toward
y Incorporate best practices in leadership needs assessments, implementation, and PHR, SPHR, and GPHR recertification through
when identifying high potential candidates for leadership programs. the HR Certification Institute.
5 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.za
7–8 June 2021
Measuring Return on
Investment Certificate
Connect Your Learning Investment to The
Business Bottom Line
Build the skills needed to develop and deliver effective return on investment (ROI) ABOUT THE FACILITATOR
evaluations for learning and performance, organizational development, human
resources, technology, change, and quality solutions.
NADER BECHINI
Facilitator, ATD Master Trainer, Association
Training’s return on investment is often top of mind for business leaders. That’s why For Talent Development (ATD), Director
developing the skills needed to create and deliver effective ROI evaluations should be at Mena, The ROI Institute
the top of your to-do list. Important areas where measuring ROI is key include: learning
Nader is passionate about assisting people
and performance, organization development, human resources, technology, change, and
and organizations improve and maximize
quality solutions. their performance and bottom line results.
His life mission is to support others to
In this ROI training you will learn to apply the Phillips ROI Methodology techniques to strengthen their abilities to inspire, influence
learning and performance solutions. This includes isolating the impact of your program and create an impact. He is the founder
on business measure improvements, converting those improvements to money, and and CEO of Empowerment Institute and
calculating the ROI. the director of ROI Institute in the MENA
region. He is also global facilitator with the
WHY YOU SHOULD ATTEND? Association of Talent Development (ATD).
For more than 19 years he led human
y Apply ROI techniques to measure the impact of learning and performance solutions performance improvement projects, programs
to gain senior leadership buy-in. and initiatives, in more than 30 countries in
y Link your learning program objectives to business results. North and South America, Europe, Africa,
y Develop an evaluation plan for one of your own programs to improve your Australia, and Asia. Nader has received
evaluation processes back on the job. several awards for his achievements. On two
occasions, ROI Institute awarded him for
WHO SHOULD ATTEND? the best international implementation of the
This program is for anyone in an organization who manages a training function or ROI Methodology. The Moroccan Society for
anyone responsible for determining the impact of learning and change interventions. Human Resource presented him an award
The program teaches the skills of research and measurement that are necessary to for the best African HR expert in 2019. His
effectively conduct impact analysis studies. This program can be beneficial even for articles in learning and development has
those who have a strong research and measurement background. been translated to Korean, Russian, Chinese,
French, Arabic and Spanish. Nader facilitates
COURSE TOPICS workshops, consults with organizations, and
speaks at conferences worldwide. He has
y Topic 1 – Introduction & Readiness to Learn been interviewed by several radio and TV
y Topic 2 – ROI Process Review programs in Saudi Arabia, Sudan, Tunisia,
y Topic 3 – Evaluation Planning Overview France, and Algeria. Nader holds a Master
y Topic 4 – Data Collection Overview degree in Marketing from University of Tunis
y Topic 5 – Data Analysis Overview Elmanar, Tunisia.
y Topic 6 – Reporting Overview
y Topic 7 – Implementation Issues Overview
WHAT YOU WILL LEARN?
y Update internal processes on evaluation
y Develop application and impact objectives
y Develop data collection plans and select appropriate data collection methods
y Use appropriate methods to isolate the effects of programs CREDITS
y Use appropriate methods to convert data to monetary values
y 14.0 learning hours
y Tabulate appropriate program costs
y Calculate the ROI y 1.4 CEUs awarded
y Identify intangible benefits y This program is eligible for 14.0
professional development hours or
recertification points from the ATD
Certification Institute (ATD CI) for the
APTD or CPTD credential.
y This program has been approved for
14.0 (General) recertification credit
hours toward PHR, SPHR, and GPHR
recertification through the HR Certification
Institute.
6 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.za
Wednesday, 9 June 2021
Conference Agenda • Day One
08:30–08:40 Welcome and introduction WILHELM CROUS
Managing Director,
Knowledge Resources
08:40–09:10 Built For Disruption: Implementing a Modern Digital Learning Strategy JD DILLON
Senior Education Chief
Digital learning is more than just online courses. There’s an entire ecosystem of Learning Architect,
technology-enabled solutions L&D can apply to help people keep pace with change. Axonify (USA)
But how should you decide which technologies to apply within your organization?
How can you tell what’s real and what’s hype when it comes to new tools? And
where should you begin when building your own digital learning strategy? Join JD
Dillon, Chief Learning Architect at Axonify and Founder of LearnGeek, to explore how
technology can help your team overcome disruption so your people are always ready
for what comes next.
09:10–09:20 1 0 - M in u te Q & A
09:20–09:50 Addressing Africa’s Digital Skills Gap: Reskilling and Upskilling at Scale ELIZABETH
NINAN DULVY
In this discussion, the presenter will summarize various reports that describe the Senior Education
current state of digital skills in several countries in the Africa region and some of Specialist, World Bank
the regional programs being supported by the World Bank to raise the level of digital
skills across the continent.
09:50–10:00 1 0 - M in u te Q & A
10:00–10:30 Morning Break and Networking
10:30–11:00
Upskilling the workforce is the biggest challenge of our time: How to get BERNADINE
started with an organisational skills strategy SPRIGHTON
CEO, Ceed Learning
y Tips to align fellow leaders across the organisation around reskilling
DAN TESNJAK
y The importance and power of skill data
VP EMEA & APAC, Degreed
y Some practical insights on a skills-based vs. HR-based strategy
11:00–11:10 1 0 - M in u te Q & A
11:10–12:00
Building a Future-Ready Workforce: The Learning and Talent Landscape Facilitated by
Beyond 2021 (Discussion) LINDA VAN DER LOO
Executive Partner Learning
y The upskilling imperative: equipping employees with future-skills Innovation, Blue Pebble
y Practice what we preach: How can L&D leaders equip themselves to be future-fit Consulting
(i.e., reskill and upskill the L&D function)?
Speakers
y What’s next? Preparing for the next disruptors and the need to be proactive not
reactive SANJANA JOSHUA
Group Talent and Learning
y How is L&D pivoting around complex and adaptive organisations? Executive, Old Mutual
y Digital transformation in organisations: How is L&D responding and aligning L&D Limited
strategy to organisational strategy? CRAIG FORTUIN
Head of Learning and
Development, FNB
JAMES VAN DER
WESTHUIZEN
Managing Director,
KnowHouse
BERNADINE
SPRIGHTON
CEO, Ceed Learning
Group
7 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.za
Wednesday, 9 June 2021
Conference Agenda • Day One
12:00–12:30
AI In Talent Development: Capitalizing On The AI Revolution In Order To BRAD SHORKEND
Transform The Way You Work, Learn, And Live! Co-CEO, Still Human
Artificial Intelligence (AI) is changing how humans work and live. For learning and
talent development, this is no different. On the horizon, AI-powered innovations are
transforming the workplace and the role of the talent and learning development
professional, affecting recruitment to training. As such, there are actions that
learning professionals should take now to prepare and their organizations for the
evolving AI revolution. In this session Brad will look at the benefits, uses and risks of
artificial intelligence technology and will look at some practical tools that you could
use to enhance your learning programs.
12:30–12:40 1 0 - M in u te Q & A
12:40–13:30 Lunch Break and Networking
13:30–14:00 Transforming the Talent Development Landscape at Nedbank: Our Journey YOLANDA JORDAAN
Head: Learning and
In this case study Yolanda will share insights into their continuous journey in Development, Nedbank
transforming the Talent development landscape at Nedbank and the lessons learnt
along the way. As part of this journey she will share their story and experiences of
launching and implementing an LXP. With many organizations realizing the need for a
more diverse and robust learning environment – many have been looking at Learning
Experience Platforms (LXP) as part of the learning ecosystem. Yolanda will share
practical lessons learnt, things to consider, obstacles faced and future plans.
14:00–14:10 1 0 - M in u te Q & A
14:10–14:40 Proving the Value of Soft Skills: Measuring Impact and Calculating ROI DR PATTI PHILLIPS
CEO, The ROI Institute
Soft skills are one of the most critical skills required now and in the future. The
COVID-19 pandemic has made soft skills an even more valuable commodity
and reinforced the need for leaders to have top-notch soft skills like resilience,
compassion, and agility. Leaders with such traits stand a much better chance of
navigating their organizations and people through this crisis. Employees too must
be resilient, empathetic, and even better listeners and collaborators. It is a brave
new world. But how do you measure and show soft skills ROI? For years, managers
convinced executives that soft skills could not be measured and that the value of
these programs should be taken on faith. Executives no longer buy that argument but
demand the same financial impact and accountability from these functions as they
do from all other areas of the organization. In this session the speakers will show that
efforts can and should be made to demonstrate the ROI of soft skills and will take the
audience through a proven, easy-to-apply methodology to help practitioners articulate
those effects so that stakeholders’ hearts and minds are shifted toward securing
support for future efforts.
14:40–14:50 1 0 - M in u te Q & A
14:50–15:20 Afternoon Break and Networking
8 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.za
Wednesday, 9 June 2021
Conference Agenda • Day One
15:20–16:00 The Evolving Role of the Chief Learning Officer (CLO) and the Learning Function NISHEN MUNNISUNKER
Group Learning Lead, Absa
The learning function is no longer just about training; instead, it is evolving,
CINDY HUGGETT
expanding, and embracing a much more powerful and strategic role in reshaping Cindy Huggett Consulting,
capabilities and organizational culture. LLC
In this discussion with top learning leaders, we will cover: EHAB ABDEL HAFEZ
Head of Talent
y How L&D can help the business recover and reinvent Acquisition(Africa, Middle
y The role of talent acquisition in meeting the evolving organizational talent needs East, and Turkey),
and driving the overall talent strategy Johnson & Johnson
y How the learning function can help people to optimally navigate and lead in this KASSY LABORIE
hybrid world Virtual Classroom Master
Trainer, Kassy LaBorie
y L&D as change champions and consultants Consulting, LLC
y The shift in focus to a more health and performance consultant role
y Moving from tactical to transformational L&D services: What are the transformer
skills L&D will need to be future-fit? What skills do you start with?
y How are we going to develop people differently?
y How will L&D look post- pandemic?
y Sophisticated versus less sophisticated organisations: transitioning from
classroom to virtual if there is no access to learning
16:00–16:30 Designing for Modern Learning: Redefining L&D’s Approach for a Digital Age CRYSTAL KADAKIA
Management Consultant,
There’s no question—the L&D industry has been struggling to evolve for modern Kadakia Consulting and
learning needs. We see it everywhere—from turnover numbers that link back to lack CEO, Learning Cluster
Design
of learning opportunities to poor perception of L&D opportunities on engagement
surveys. We analyzed the shifts that have taken place from the Industrial Age to what (Author of Designing
Modern Learning: Beyond
is emerging in the Digital Age. What we found is that L&D’s traditional design models ADDIE and SAM)
are based on outdated assumptions. Learning is no longer limited to one time, one
place, and one target audience. The Learning Cluster Design model, developed and
proven over the past five years, is based on our new call for L&D: to shift our job toward
providing a variety of learning assets across the flow of work for a specific desired
behavior change back on the job while acknowledging more than one target audience.
This model is gaining exponential momentum in light of remote working environments
and a need for greater inclusion.
This session is based on our new book, Designing for Modern Learning: Beyond ADDIE
and SAM.
y Understand the simple problems that have held L&D back from being effective in a
digital age.
y Get an introduction to a rigorous way to design a ‘learning cluster’ of multiple
assets across the flow of work.
y Learn what the LCD model looks like in action through case studies and stories.
16:30–16:40 1 0 - M in u te Q & A
16:40–17:10
Reskill and Upskill Your Leaders: Navigate the New Leadership Development TIM TOBIN
Environment Using Four Proven Strategies Vice President, Franchisee
Onboarding and
Learning, Choice Hotels
International
17:10–17:20 1 0 - M in u te Q & A
17:20–17:30 Wrap-Up and Networking
9 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.za
Thursday, 10 June 2021
Conference Agenda • Day Two
08:50–09:00 Welcome Back WILHELM CROUS
Managing Director,
Knowledge Resources
09:00–09:30 Reskilling/Upskilling Retail and Telesales in the Midst of a Pandemic KENDRA POTEET
Director: Global Learning &
Our initiatives to transform our customer and employee experience were in Development, Verizon
progress—then suddenly the COVID-19 pandemic hit. Our learners and leaders ROGER WHITE
needed us, as their world changed daily. So, we did what we do best: We got creative Global Sales Capability,
with our digital tools and technology, leveraged every partnership, and stayed Verizon
laser-focused on our learner experience. Ultimately, we delivered on both—learning
for each “business as unusual” role change and critical business transformation
learning.
y Reskill retail employees for other channels.
y Leverage digital tools and technology for a remote workforce.
y Drive business transformation through learning and development
09:30–09:40 1 0 - M in u te Q & A
09:40–10:20 The Neuroscience of Learning: Actionable Steps to Unlock Human Potential ANDRE VERMEULEN
founding member and
There are certain fundamental premises of the neuroscience of learning that are vital CEO, Neuro-Link
for talent and learning professionals to understand its implications and applications INGRA
to organizational learning. Join two prominent leaders in the field of neuroscience DU BUISSON-NARSAI
where they will provide a practical overview of: author of Fight, Flight
or Flourish and Director,
y How to prepare and activate the brain for learning, thinking and creativity NeuroCapital Consulting
y How to develop complex problem solving, critical thinking, creativity, and
emotional intelligence skills for future workers
y Aligning workplace learning practices with memory and attention spans
y Creating brain-friendly working and learning environments
y Developing neuro-agility to build a culture of innovation and learning to drive
business results
10:20–10:30 1 0 - M in u te Q & A
10:30–11:00 Morning Break and Networking
11:00–11:30 The New ATD Capability Model in Practice MORGEAN HIRT
Director of Credentialing,
The Talent Development Capability Model defines the capabilities (knowledge, Association for Talent
skills, abilities, and behaviours) for the talent development field. It answers the Development (ATD)
question, “What do talent development professionals need to know and do to be
successful?” This future-oriented model can be personalized. It sets a new standard
for the field, responding to those trends affecting talent development, such as
digital transformation, data analytics, mobile, and social technology, demographic
shifts, globalization, and economic forces. The model helps talent development
practitioners prepare for the future, faster by:
y Defining the latest competencies needed for success across the entire TD
industry
y Identifying TD skills gaps and ways to close them
y Providing a professional development roadmap for TD leaders and practitioners
This session will showcase the model and practical application thereof.
11:30–11:40 1 0 - M in u te Q & A
10 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.zaThursday, 10 June 2021
Conference Agenda • Day Two
11:40–12:20
Leadership and Executive Development for the Future: The Need to BONANG MOHALE
Transform How Leaders Are Developed (Discussion) Chairman, Bidvest,
Chancellor, University of
Never before have we lived in such a fast-paced, disruptive environment. More the Free state Former
is being asked of leadership and more will continue to be asked of leadership in Chief Executive Officer
the future. For a while, businesses have talked about how traditional leadership of Business Leadership
programs are just not adequate or sufficient to prepare executives for the challenges South Africa (BLSA)
of a changed world. Leaders must be ready and leadership development programs JON FOSTER-PEDLEY
must be adapted to the demands of today’s needs. This session will explore: Director and Dean,
Henley Business School
y The most important leadership skills to be targeted for the future ENO INIWORIKABO
y How to prepare leaders for disruptive times Managing Consultant,
y What must change; what worked in the past may no longer work Skills Dynamics Services
y How business schools should adapt/respond to the changing nature of business Limited Nigeria
y What opportunities the pandemic has created to share the new future of VIR AMAR
leadership development Talent Director, Schneider
Electric (UAE)
12:20–12:30 1 0 - M in u te Q & A
12:30–12:50 L&D and Mental Health and Well-Being at work: How to Improve Workplace MARIAN CLARK
Wellness with Corporate Training Head: Learning Academy,
Discovery Institute of
We are in the midst of a mental health crisis. L&D has stepped up into many different Training, Discovery
roles over the past year, including taking steps to build resilience and create a
supportive company culture. Workplace stress, anxiety, and depression are on the
rise, and many are suffering from burnout. Because mental illnesses are not as
evident as physical symptoms, they are often not identified or treated resulting in
worsening of the condition and affect employee performance. Isn’t it about time we
trained employees in how to talk about these issues more constructively? To address
these issues head-on, the responsibility may fall upon learning and development
teams to proactively shape employee knowledge and behaviours toward positive
mental health and resilience.
In this session, you will learn:
y Why mental health should be part of every company’s L&D
y How L&D can positively influence well-being, mental health, and resilience
12:50–13:00 1 0 - M in u te Q & A
13:00–13:45 Lunch Break and Networking
13:45–14:15 The Challenges of Remote Selling: How Can L&D Help? DAVID NEL
National Head of Sales
Training staff online is one thing, but online selling is a different ball game. In this Enablement, Investec,
session, we will look at: South Africa
y Remote sales training — adapting training from in-person to online (What does it JOHN MOORE
The Collaborator,
look like and how can you train for it?) Vice President of Revenue
y How sales staff can sell differently Enablement, Bigtincan,
y How to keep staff motivated when they face so many challenges and pressure to sell USA
y How to help managers manage sales teams in a virtual environment
y The psychology of sales in a virtual space
14:15–14:25 1 0 - M in u te Q & A
11 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.zaThursday, 10 June 2021
Conference Agenda • Day Two
14:25–14:55
Multigenerational and Multicultural Learning: Strategies That Resonate with PAUL NORMAN
Different Demographics Chief HR Officer,
MTN Group
With more generations and cultures in the workforce than ever before, workplace
values and working styles are changing. Understanding this multigenerational and
multicultural workforce and its implications will be essential for driving innovation,
creating cohesive and productive teams, and adapting to the future workplace.
In this session, learn about
y How should you tailor your L&D to a multigenerational workforce?
y The role of L&D in improving corporate diversity and inclusion
14:55–15:05 1 0 - M in u te Q & A
15:05–15:30 Afternoon Break and Networking
15:30–16:00
Growth Is Our Mantra! Agile Learning At Spotify: The Need For Speed, JOHANNA BOLIN
Collaboration And Adaptability TINGVALL
Global Head of Learning
Companies that can quickly bounce back from disruption and adjust, have a stable and Development, Spotify
foundation and provide the confidence, security, and optimism people need to keep
calm, think and act rationally, and swiftly adapt to disruptive change. We’re often told
that to cope with sudden and dramatic change, companies need to become more
agile and resilient and this has never been more true as the world today is no longer
stable. Organisations increasingly need talent with learning agility capabilities to
move forward and successfully negotiate volatile times. As the future will demand
new skills and many employees need to reskill multiple times during their careers,
there is a great need for agile learners. Learning departments will also need to
deliver learning at a greater speed to the changing needs of the business.
This session highlight:
y The importance of learning agility in a changing environment
y Developing an agile mindset and steps to pivot
y How to turn existing talent into agile leaders
16:00–16:10 1 0 - M in u te Q & A
16:10–16:40 Our Talent Development Secrets: How We Upskill and Reskill (Case Studies) VIVEK RAVICHANDRAN
Head of Talent
Gain insights into how leading, innovative organisations develop their employees. Development (Technology
Learn about: and Strategic Initiatives
(North America),
y How we share knowledge and create a learning culture Tata Consultancy Services
y Where we are investing our training budget to develop people
y What skills we are focusing on, priorities for year, and future plans
y How we have grown over the last year
16:40–16:50 1 0 - M in u te Q & A
16:50–17:00 Wrap-Up and Thanks
12 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.zaConference Speakers Consultant at Skills
Dynamics Services
situated in Nigeria. Skills
Dynamics Services
Limited (SdS) was
established in March,
2008 in response to a
great passion to teach
concepts and ideas that
MORGEAN HIRT VIVEK are expected to change JOHANNA
Director of Credentialing, RAVICHANDRAN behaviours, attitudes BOLIN TINGVALL
Association for Talent Head of Talent Global Head of Learning
and reinforces the skills
Development (ATD) Development (Technology and Development, Spotify
necessary to provide
Director of Credentialing and Strategic Initiatives Johanna Bolin Tingvall
(North America), Tata excellent performance
for the Association for is the Global Head
Consultancy Services both personally and
Talent Development, of GreenHouse - the
Vivek is the Head of professionally. With more
Morgean Hirt brings Learning & Development
Talent Development than 15 years’ experience
over twenty-five years of team at Spotify. Based
(Technology& Strategic in training and skills
nonprofit experience in in Stockholm, Johanna
Initiatives) for North development, Eno’s has
personnel certification has more than 20 years
America at Tata extensive experience in
and accreditation across of experience within HR
Consulting Services. financial services sector.
a variety of professions. and L&D. Her passion
He aspires to bring She has an MBA from
Morgean has devoted goes hand in hand
about technology Rivers State University of
her career to advancing with the GreenHouse
transformation in Science and Technology
professions through mission of enabling and
enterprises and drive in Nigeria.
the establishment of empowering development
industry standards. a culture of strong
for all band members
She provides strategic analytics. He is
faster than the world
leadership and technical responsible not just for
is changing, to nurture
expertise in developing enabling upskilling/cross-
a growth mind-set and
and implementing skilling TCSers to drive
be that greenhouse for
credentialing programs, the technology led growth
growth! Prior to joining
focusing on policy and and transformation of
Spotify, Johanna has
standards development, TCS but also responsible
worked in small start-ups
test development, for deploying various
and large organisations.
board and committee strategic interventions
More recently, she led a
governance, program to link learning with VIR AMAR
Talent Director, Schneider consulting organisation in
audits, strategic planning, appropriate career
Electric (UAE) HR/L&D, which gave her
and ANSI/ISO 17024 growth and workforce
Vir Amar specializes the opportunity to meet
and NCCA accreditation. transformation. Vivek is
in creating and driving with many organisations
Morgean has led a a design thinker at heart
strategic initiatives that and gain and
number of organizations and is passionate about
support organisational understanding of their
through establishing shaping the future of
transformation via development needs, and
industry standards for work and crafting exciting
people transformation seeing how critical it is to
emerging professions, user experiences across
- whether through small the success companies.
including clinical people functions for TCS
and our customers. groups of high potential
research, massage talent or through large
therapy, and mortgage scale, organisation-wide
brokering. Prior to joining change management.
ATD, Morgean spent 10 He has come to
years as Present and CEO the world of Talent
of Certified Fund Raising Management, Learning,
Executives International Leadership Development,
Credentialing Board Organisation
(CFRE International), Development and
and was responsible for Coaching through a ELIZABETH NINAN
establishing international 14+ year journey that Senior Education
support across six ENO INIWORIKABO Specialist, World Bank
Managing Consultant, has included various
continents for a unified experiences in Applied Elizabeth Ninan Dulvy
Skills Dynamics Services
standard of fundraising Limited Nigeria Psychology, Design and is a Senior Education
practice. presenter at the Eno is a Managing Leadership Consulting. Specialist at the World
ICE Exchange. Bank and has 20 years of
13 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.zaConference Speakers experience working on principles. She studied Team Manager and Year from the Institute
issues related to human in the fields of Law, Facilitator for Old of People Management
development in several Language, Compliance, Mutual; National South Africa in 2003 and
countries, particularly in Financial Planning, Training Manager for a Lifetime Achievement
Africa. She has led World Education, Business Nedbank Financial Award from the South
Bank projects, studies and Management and Health Planning and Head of African Board for People
policy dialogue in basic Sciences. Learning & Development Practices in 2012. He is
education, secondary for Standard Bank’s also one of the founding
education and skills Corporate & Investment members of South Africa
development in several Banking Risk division. As Day, an initiative that
countries including South a learning professional raises funds to support
Africa, Sudan, Rwanda, Nishen has continuously deserving students.
Uganda, India and Sri sort out learning
Lanka. Prior to joining opportunities and holds
the World Bank, she a Bcom (University of
was co-Director of the KwaZulu Natal), Diploma
Joint Economics Aids in ETDP (University of
and Poverty Programme NISHEN Johannesburg), Post
in South Africa, which MUNNISUNKER Grad Diploma in Financial
sought to build the Group Learning Lead, Law (University of the
capacity of historically Absa Orange Free State) and an
disadvantaged individuals Nishen joined ABSA in MBA (GIBS).
and higher education 2017 and is currently CRYSTAL KADAKIA
institutions to deliver high the Group Learning Management Consultant,
quality research outputs Lead responsible for Kadakia Consulting and
Learning Strategy, Culture CEO, Learning Cluster
for policy makers in health
and Governance. As Design (Co-Author of
and social development. book Designing Modern
She holds a Masters in a learning strategist, Learning
Development Planning Nishen is driving a Crystal Kadakia is a
from Wits University in learning culture change 2-time TEDx speaker,
Johannesburg, and a in Absa that enables a Power 30 Under 30
dual Masters in Public continuous self-driven recipient, best-selling
Policy and Quantitative learning environment PAUL NORMAN author of The Millennial
Techniques, from using Artificially Chief HR Officer, Myth, and OD consultant.
Columbia University, New Intelligent learning MTN Group Crystal explores topics
York. systems. He joined Paul is the Group Chief like relationships,
Absa from the Gordon Human Resources and inclusion, and
Institute of Business Corporate Affairs Officer productivity for the Digital
Science (GIBS) where at MTN Group. He has Age. She co-developed
he was an Executive played a key role in MTN’s the Owens-Kadakia
Director and member evolution from a single Learning Cluster Design
of the GIBS Board. Over country business to a Model. Her clients include
his 17 year career in global business with a General Mills, Baxter
Finance and Education he footprint in 22 countries. Healthcare, Coast Capital,
has worked with clients He is on the boards and Wells Fargo, bring
from across different of MTN Nigeria, MTN her complex learning
MARIAN CLARK industries in Africa and South Africa and MTN and OD challenges to
Head: Learning Academy, has been responsible for Cote d’Ivoire. Under his solve. Crystal has a
Discovery Institute of overseeing the full client leadership, MTN Group bachelor’s in Chemical
Training, Discovery learning value chain. won the International Engineering and a
Marian has worked His experience to date Gold Accreditation master’s in Organisation
in the Learning and has grounded him as a Award for excellent Development. She
Development space at specialist through the people management has written a number
Discovery for thirteen training and development and was rated among of books that span a
years, focusing on sales cycle from learning the Top Sustainable variety of people related
and financial planning. strategy, consulting, Global Companies by challenges. These titles
She has a passion design, development, Newsweek. He has include On generations,
for both learning and delivery through to been recognized with The Millennial
imparting knowledge client relationship several awards for his Myth: Transforming
and aim to marry the fast management. Previous achievements, including Misunderstanding
pace of business with roles include, Learning HR Practitioner of the into Workplace
sound learning
14 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.zaConference Speakers Breakthroughs, offers a forum which brings Cindy partners with the Global TA function,
audiences a way to together the leadership organizations to help as well as drove process
transform the five of South Africa’s them transition to the optimization and various
biggest Millennial/Gen most successful and virtual classroom and automations to enhance
Z stereotypes in the influential big business works with them to candidate experience
workplace. On training, and multinational design blended learning and hiring manager
Designing Modern investors to exchange solutions. She facilitates, satisfaction. He also
Learning: Beyond ADDIE ideas, facilitate effective designs, writes, and drove in partnership
and SAM, offers the L&D dialogue with government speaks on topics related with the Global Talent
industry a way to evolve and other stakeholders to leadership, learning, Management team
outdated Industrial Age and advocate for pro- and technology. the sustainment of
training practices. business, economically existing- and the roll
sustainable policies and out of new validated
programmes. Prior to assessments for the
joining BLSA, Mr Mohale selection of university,
ended a distinguished professional, and
term as Vice President executive talents globally.
Upstream and Chairman Ehab is doing his Ph.D.
of Shell South Africa in Management with
(Pty) Limited at the end ESCP in Paris, holds a
of June 2017. Mr Mohale, MSc. in Organizational &
who originally studied EHAB Business Psychology with
BONANG MOHALE to be a medical doctor, ABDEL HAFEZ a focus on Assessment
Chairman, Bidvest, has had a distinguished Head of Talent and Leadership The
Chancellor, University of career at the helm and Acquisition(Africa, Development from the
the Free State Middle East, and Turkey),
in leadership roles of University of Liverpool,
Bonang Francis Mohale Johnson & Johnson
several major South and a Bachelor degree in
is the Chancellor of For the past 14 years
African and multinational Pharmaceutical Sciences
the University of the Ehab led a successful and
companies; including from Cairo University.
Free State, Professor progressive HR career in
Otis Elevators, South
of Practice in the the Healthcare, FMCG,
African Airways, Sanlam
Johannesburg Business and Telecom industries,
Limited and Drake &
School (JBS) College complemented with
Scull Integrated Facilities
of Business and strong management
Management. He
Economics and Chairman consulting experience.
currently serves on the
of The Bidvest Group In his current role, Ehab
Boards of Swiss Re Africa
Limited. He is a highly spearhead the Talent
Limited, Rand Merchant
respected South African Acquisition function for
Bank Limited (RMB) and
businessman, who is all Johnson & Johnson’s
SBV.
known as much for his businesses across
patriotism and his active Africa, the Middle East,
TIM TOBIN
Vice President,
role in seeking to advance and Turkey. He leads the Franchisee Onboarding
the country’s interests. design of strategies and and Learning, Choice
He is the Author of the tactics for the acquisition Hotels International
best-selling book, ‘Lift of executive, professional, Tim Tobin is a learning
As You Rise’, launched and university talents, and leadership
in November 2018, a as well as strengthening development professional
compilation of some of Johnson & Johnson’s committed to helping
his spoken and written EVP in the region. Before individuals and
words in which Mohale J&J, Ehab spent ten organizations reach
reveals the issues he
CINDY HUGGETT years in PepsiCo, where their greatest potential.
Principal Consultant,
is passionate about – Cindy Huggett Consulting, he assumed various He is currently Vice
among them leadership, LLC HR leadership roles in President, Franchisee
transformation, Cindy Huggett, CPTD, has Talent Acquisition and Onboarding and Learning
people development, vast experience in the as HRBP across several at Choice Hotels
constructive virtual classroom: She’s geographies, including International where he
collaboration and the author of 4 books on US, Middle East, North is responsible for hotel
integrity. Bonang Mohale virtual training including: Africa, and Asia Pacific. opening processes
was the Chief Executive “Virtual Training In his last role out of and learning strategy
Officer of Business Tools and Templates” PepsiCo’s HQ in NY, Ehab and programs for all
Leadership South Africa and “The Virtual led the organizational franchisees. Previously,
(BLSA) till June 2019 – Training Guidebook”. design transformation of he was Vice President
15 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.zaConference Speakers of Global Learning and frontline employees such as O2, BP, Guardian several successful
Leadership Development around the world to do Media Group and sales teams across
at Marriott. His work was their best work every day. Worldpay , predominately the business as well
recognized with the 2018 JD is also the founder of in Sales Effectiveness as leading a regional
Chief Learning Officer LearnGeek, a workplace and specialises in business for the Private
Trailblazer Award, 2014 learning insights and developing Sales Bank. Over the last ten
Chief Learning Officer advisory firm. Academies. Roger has years, he has taken up
Global Learning Award, diverse experience in HR, the role as Sales Coach
2012 Chief Learning L&D and Sales Operations and Sales Facilitator
Officer Learning in having managed a sales for various teams, with
Practice Innovation effectiveness team to each role being anchored
Award, and the 2005 deliver sales process in professional selling
Future Human Capital systems and efficiencies and value creation for
Leader award from to the Corporate Account clients. Dave has a MBA
Human Capital Magazine. Business. from Southern Illinois
Tim is the author of “Peak University.
Leadership Fitness:
Elevating Your Leadership KENDRA POTEET
Game” and “Your Director: Global Learning
Leadership Story: Use & Development, Verizon
Kendra Poteet is the
Your Story to Energize,
L&D director for Verizon
Inspire, and Motivate.” He
Consumer Sales and
received his Doctorate
Go to Market. She
of Education in Human
currently leads teams
Resources Development
that design and deliver
from George Washington
retail, telesales, and
JOHN MOORE
University and his The Collaborator, Vice KASSY LABORIE
agent-vendor partner President of Revenue Virtual Classroom Master
Bachelor’s degree in
learning experiences. Enablement, Bigtincan, Trainer, Kassy LaBorie
Psychology from the
Kendra is accomplished USA Consulting, LLC
University of Delaware.
in leading teams and John Moore partners Kassy LaBorie is the
strategies for digital within Bigtincan to test principal consultant
performance support, and refine best practices; at Kassy LaBorie
communications, and meets with practitioners, Consulting. She is a
learning effectiveness. analysts, and thought speaker, instructional
She’s lived and worked leaders; and is focused designer, classroom
throughout the United on increasing the level of facilitator, and author
States and internationally, adoption of Enablement who specializes in virtual
and she holds a bachelor best practices, learning, teams, and live
of arts degree in processes, and tools online technology. Kassy
organizational leadership across the globe. is passionate about
JD DILLON from Chapman University. helping organizations,
Chief Learning Architect,
Axonify USA learning teams, and
D Dillon is an expert on training professionals
frontline enablement, successfully move to
as well as one of the the virtual environment.
most prolific authors and In her previous role at
speakers in the workplace Dale Carnegie Training,
learning community. she was the director of
For 20 years JD has virtual training services, a
worked in operations consultancy that partners
and talent development DAVID NEL with organizations to help
National Head of Sales them develop successful
with some of the ROGER WHITE Enablement, Investec
world’s most dynamic Global Sales Capability, online training strategies.
Verizon Dave Nel began his
organizations, including Kassy also served as
Roger Joined Verizon in corporate career as a
Disney, Kaplan and AMC the product design
April 2018 to head up the Private Banker at Investec
Theatres. He is now chief architect responsible for
International Learning Private Bank in South
learning architect with developing the company’s
and Development team. Africa. After several
Axonify, where he builds live online training
Prior to Verizon Roger years in the sales role
technology, content and product and experience.
worked for a number he transitioned into a
services that enable Prior to this, she was
of well-known brands leadership role, leading
an independent master
16 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.zaConference Speakers virtual trainer, a Microsoft for opportunities to System Staff College in technology and best
software trainer, and a promote talent and Turin, Italy. Her work has practice learning design
senior trainer at WebEx, improve performance. been featured on CNBC, to create value for
where she helped build Craig has led numerous Euronews, and in more their organisation. Her
and deliver training at teams during his tenure than a dozen business purpose is to make skills
the WebEx University. at FNB to achieve journals. Patti, along development effortless.
Kassy is the co-author several milestones in with her husband Jack Prior to starting Ceed
of Interact and Engage! the development and J. Phillips, contributes Learnig, Bernadine
50+ Activities for Virtual management of criteria to a variety of journals worked in corporate for
Training, Meetings, and to transfer skills and and has authored a companies like Deloitte,
Webinars. knowledge, being a leader number of books on the SAP (Germany), RMB,
is a privilege that he subject of measurement, Dimension Data.
doesn’t take for granted. evaluation, analytics, and
ROI. In February 2019,
she and Jack received the
Distinguished Contributor
Award from the Center
for Talent Reporting
for their contribution
to the measurement
and management
CRAIG FORTUIN of human capital. In
Head of Learning and November 2019, the DAN TESNJAK
Development, FNB DR PATTI PHILLIPS Thinkers50 organization VP EMEA & APAC,
With a career that CEO, The ROI Institute recognized Patti and Degreed
spans over a decade Dr Patti Phillips is the Jack Phillips as two of Dan is a global business
as a Learning and CEO of ROI Institute, Inc. the initial Top 50 World development executive
Development senior She is a renowned leader Leaders in Coaching. with over 20 years of
professional across in measurement and At the same time, they international business
various industries, his evaluation. Patti helps were listed as top experience, including
passion for people and organizations implement finalists for the Marshall leadership positions
education has been at the ROI Methodology® in Goldsmith Distinguished supporting global
the heart of his success. more than 70 countries Achievement Award in sales, marketing and
From an earlier role as a around the world. Her Coaching. business development.
school deputy principle work spans private sector, He currently leads the
to his current role at FNB public sector, nonprofit, EMEA team, responsible
as the Head of Learning and nongovernmental for the development
& Development , he organizations. Patti and execution of the
ensures that people have serves as a member of strategic go-to-market
the knowledge, skills and the Board of Trustees plan for Degreed in
behaviours to ensure of the United Nations Europe. In addition
that they succeed. His Institute for Training to his commercial
invaluable insights and and Research (UNITAR). background Dan brings
experience as a Human She also serves on the years of experience
Capital practitioner board of the International BERNADINE as a consultant and
are driven by the belief Federation of Training SPRIGHTON coach on topics of
that the Learning and and Development Co-Founder and CEO, global leadership, global
Development function Organizations (IFTDO). Ceed Learning diversity, inclusion and
within a business exists Patti serves as chair of Bernadine co-founded multi-cultural teamwork.
solely as the most critical the Institute for Corporate Ceed Learning with Prior to Degreed, Dan
enabler to help business Productivity (i4cp) People Connemara in 2013 held executive roles at
achieve its strategic Analytics Board; Principal and now guides the Learnlight, GlobalEnglish,
objectives and maintain a Research Fellow for The company’s strategic Aperian Global and the
sustainable competitive Conference Board; board direction and supports CEB advising major
advantage. He is able chair of the Center for clients to develop their global companies on
to drive transformation Talent Reporting (CTR); digital learning strategies. building learning as an
by ensuring the skills and is an Association for She has spent the past organisational capability.
development spend is Talent Development (ATD) 25 years working with He’s lived and worked
strategically aligned Certification Institute learning innovators, both in San Francisco,
to the talent strategy. Fellow. Patti also serves locally and internationally, Washington DC, London
Consistently looking on the faculty of the UN helping them leverage and Zurich.
17 Contact DEBBIE ATWELL for more information +27 (83) 651 1664 | debbie@knowres.co.zaYou can also read
