ACCOLADES & ACCOMPLISHMENTS 19/20 - COASTLINE COLLEGE GOLDEN WEST COLLEGE ORANGE COAST COLLEGE - BoardDocs
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19/20 ACCOLADES & ACCOMPLISHMENTS Coast Community College District COASTLINE COLLEGE GOLDEN WEST COLLEGE ORANGE COAST COLLEGE
1 Contents Chancellor ..................................................................................... 2 Educational Services and Technology .......................................... 5 Finance and Admninstrative Services ........................................... 9 Human Resources ....................................................................... 11 Coastline College ........................................................................ 15 Golden West College .................................................................. 23 Orange Coast College ................................................................. 32
2 DISTRICT OFFICE CHANCELLOR I am so proud of the work done by our faculty, classified and confidential staff, managers, and executive leadership. We began a difficult year of navigating a budget challenge—brought on by continued state underfunding—and ended the year operating nearly entirely with online technologies. The pedagogical, technological, and operational hurdles overcome are impressive. We are fortunate to have modern tools that allowed us to make these adjustments, yet it is the people of the Coast District who met the moment and made it possible to continue our mission of a better community through education. John Weispfenning, Ph.D., Chancellor OVERVIEW OF THE YEAR’S ACHIEVEMENTS The Coast Community College District migrated thousands of courses and all support services to remote modalities in a matter of two weeks in the middle of spring semester. This would be no small feat in the best of circumstances. Yet, the people of the Coast District navigated these changes during a public health crisis with the added worry about their own health and that of their families. Furthering the complexity of the transition to remote and online instruction were the hiring freeze and retirement incentive designed to bring district staffing into alignment with enrollment and ongoing regional demographic trends. Despite these headwinds, the Coast District continues to rank within the state’s highest performers in academic achievement among community colleges. Colleges of the Coast District have risen to the challenge of distributing millions in emergency aid to students from government and philanthropic sources. Faculty have innovated means to provide many subjects in remote formats, including difficult-to-convert art, science, and physical education classes. Support services have found ways to be there for students through virtual sessions covering the range of academic, enrollment, financial aid, and mental health counseling. Many student, faculty, and staff activities—which bring a sense of community and cohesion—have continued in highly modified forms. Under the Chancellor’s direct supervision, the departments in the Board Office and Executive Office—including Internal Audit, Operations and Government Relations, and Public Affairs and Marketing—have worked effectively and cohesively to support districtwide functions, administrative decision-making, and board policy setting in the midst of this challenging year.
3 ACCOMPLISHMENTS Internal Audit During FY2019-2020, Internal Audit completed several audit projects and consulting engagements. Internal Audit continued to serve the needs of the District while facing staffing challenges. The department also continued to review and improve internal procedures for completing projects and modified policies to include updates in audit standards. In March 2020, Internal Audit filled a staff vacancy and presented an ambitious, yet robust strategic audit plan to the Board of Trustees. The audit plan features several projects specifically requested by members of the District’s leadership team. Operations and Government Relations The Coast District sent a delegation to meet with education policy leaders in Sacramento and Washington, D.C., prior to the pandemic outbreak, held in-district meetings with elected officials and staff, and worked with advocates to inform federal and state policymakers throughout the pandemic. Additionally, the director for operations and government relations helped the district navigate transition to remote modalities and is currently involved in planning for phased reopening. Public Affairs and Marketing The Coast District updated its internal communications practices to meet the needs of the pandemic. Increased usage of static video and real-time virtual conversations helped bridge the gaps between people spread throughout and beyond Orange County. Two new websites, one for budget and one for COVID-19, served to provide up-to-date and archived information on the crises—with opportunities for anonymous feedback. Social media channels for the Coast District were revived and revitalized. Additionally, the Public Affairs and Marketing department had originally planned a “OC: Our Communities, Our Colleges” campaign heavily featuring the Colleges’ state-of-the-art facilities in 2020. That project was entirely reconceived, redesigned, and launched in a matter of weeks as the “We’re Back… Online” campaign with a strong physical and digital presence throughout the District’s communities. Coast Community College District Foundation Operating as an affiliated non-profit organization, the Coast District Foundation provided grant funding for six projects being pursued by eight faculty members. Recipients of the Faculty Funding Opportunity Grant can be found on all three Colleges. In addition to faculty funding, the Coast District Foundation sponsors scholarship programs overseen by the three college foundations as well as other non-profits that address critical needs of the communities in the district. A board of community leaders evaluates and allocates funding. This year, four new members joined the board, bringing with them decades of experience in education, philanthropic, and non-profit leadership.
4 ACCOLADES Internal Audit had two work study students contribute to department outputs and aid others in the District Office as needed and requested. After two years working with Internal Audit, one of these students successfully completed degree-work at Orange Coast College and transferred to UC Irvine to continue her studies and academic pursuits. Rachel Snell, Director of Internal Audit, was elected to serve the local chapter of the Institute of Internal Auditors as the First Vice President/President-Elect. Miguel Beltran joined the Coast District as Internal Audit Specialist. Julie Clevenger took on the role of Director of Operations and Government Relations in January of 2020, bringing a wealth of knowledge gained through her experience here in the Coast District. Erik Fallis took on the role of Director of Public Affairs and Marketing as well as Executive Director of the Coast District Foundation in July of 2019. He was also elected to the Board of Directors for the Public Relations Society of America’s Orange County Chapter. The Board Office welcomed Mary Grady as Administrative Secretary. Student Trustee Spencer Finkbeiner was published nationally in the education-interest publication The Hechinger Report. Trustee Finkbeiner successfully completed his studies at Orange Coast College and is now pursuing his bachelor’s in business administration and management at the University of Southern California. Chancellor Weispfenning led the ACCJC accreditation site team for the Salvation Army College for Officer Training at Crestmont. He also served on the Financial Aid Office Operations Taskforce of the Community College League of California, which released its report Increasing Student Access, Success and Equity: California Community College Student Focused Financial Aid Policies in February of 2020.
5 DISTRICT OFFICE EDUCATIONAL SERVICES AND TECHNOLOGY The District is a leader in student success and recognized for academic excellence among community colleges. Through an outstanding faculty and staff, along with strategic work in securing competitive external funding, our District provides students with educational programs and support services to achieve their goals. I am proud of the teamwork, innovation, and unwavering commitment to student success that permeates our District and the effective manner in which our District has responded to the significant challenges brought by the COVID-19 pandemic. We have grown stronger as an institution and as a team of professionals and educators dedicated to improving the lives of our students. Andreea M. Serban, Ph.D., Vice Chancellor of Educational Services and Technology OVERVIEW OF THE YEAR’S ACHIEVEMENTS Coast Community College District Educational Services and Technology provides leadership, coordination, and support for instructional programs, student services, career technical education, distance learning, grant development and administration, accreditation, planning, institutional research, international programs, educational technology, and partnership development. The Division led and coordinated significant state, regional, and local initiatives and projects focused on innovation in instruction and student services, employer engagement, and acquisition and implementation of cutting-edge technology. In addition, district-wide, there has been continued emphasis on connecting and building partnerships with K12, other community colleges, four-year universities, and industry to develop and strengthen pathways. Significant investments have also been made in professional development for faculty and staff. The Division also led and facilitated significant technology projects related to the transition to Banner 9 Self Service, the new Banner one-term structure, and various new or revised initiatives, processes, procedures, and implementation of various legislative or regulatory mandates. The Research, Planning, and Institutional Effectiveness Department made major changes to the reporting, analytics, and data mining structure and a new Data Warehouse framework. The Grants Department provided support and assistance in securing significant new grants and administer continuing grants. The Division led and coordinated the work to implement numerous regulatory changes enacted starting in March 2020 in response to the COVID-19 emergency.
6 ACCOMPLISHMENTS Grants Development and Administration In 2019-20, the District had close to $39 million in continuing and new grants, of which over $15 represented federal funds under the Coronavirus Aid, Relief, and Economic Security (CARES). Of these grants, close to $18 million were secured as a District with the remaining secured for individual Colleges. Grant funds support innovation in STEM, career and technical education, student services, adult and preschool education, online education, and a range of other educational- and-community-centered programs. Instruction, Student Services, and Regional Collaboration The Division led or collaborated in a variety of projects in support of the Strong Workforce Program, Online California Virtual College Online Education Initiative, Perkins, Mental Health, STEM, Criminal Justice, Adult Education, and other programmatic areas. The Strong Workforce Program Pathways Regional Scale project, which aims to enhance regional alignment and collaboration to broadly scale up career pathways and early college credit opportunities, extended its work in convening leaders and practitioners from Orange County community colleges, K12 institutions, higher education, and business and industry to develop and replicate best practices for scaling up career pathways that promote student success, developed and conducted a Dual Enrollment Leadership Academy, developed a Regional Dual Enrollment Student Video, and produced practice briefs. The Strong Workforce Program Regional Pathways Story Maps project continue the work with regional K12, community colleges, and business partners to expand and enhance TalentED an innovative story map application, which uses geographic information system (GIS) tools to map and visualize pathway options aligned with requirements for success in education and employment. The project produced several publications that highlight how geospatial tools and capabilities can be harnessed to assist community colleges in building pathways and partnerships to improve outcomes for students, institutions, and regions. Through the Online CTE Pathways grant, in addition to improving the online infrastructure throughout the District, a total of seven master courses and 24 fully online courses are created or scaled. These courses lead to short-term, industry-valued certificates or credentials. The majority of programs impacted by the project are related to Information Technology and Management, allowing students many options to continue their educational pathway. The development of Story Maps in Information Technology, Medical Coding, and Management offers an innovative and engaging platform for students, counselors, faculty, and employers. The Adult Education Program continued to expand opportunities for adults in the District service through new noncredit college readiness and short-term career technical education programs, outreach to the community, and implementing its regional education and workforce service plan.
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Educational Technology and Institutional Research
The Division also led and facilitated significant technology projects related to the transition to
Banner 9 Self Service, the new Banner one-term structure, upgrades of DegreeWorks, the
online educational planning and degree audit platforms, enhancements to Canvas, the district-
wide learning management system, and various new or revised initiatives, processes,
procedures, and implementation of various legislative or regulatory mandates. The Research,
Planning, and Institutional Effectiveness Department made major changes to the reporting,
analytics, and data mining structure and a new Data Warehouse framework.
Planning and Policy
The District-wide Strategic Technology Plan 2019-2022 was adopted by the Board of Trustees
on January 15, 2020. It provides a roadmap for major technology initiatives undertaken by the
District for the next three years.
Through the DCC Board Policy and Administrative Procedure Subcommittee, 48 Board Policies
and Administrative Procedures were created, reviewed, or revised.
COVID-19 Impact
Since the inception of the pandemic, the Division worked closely with the Colleges and District
Office departments to coordinate and facilitate the implementation of myriad of changes in the
delivery of instruction and student services as well as the implementation of state and federal
regulations promulgated in response to COVID-19 ranging many different policies and
processes including grading, student withdrawal, financial aid, attendance accounting,
international students, special student populations.
ACCOLADES
Dr. Andreea Serban, Vice Chancellor Educational Services and Technology
• served as the Team Chair for the Institutional Effectiveness Partnership Initiative technical
assistance team for Cerro Coso College. The assistance focused on key performance
indicators, and data and information organization, structure, and tools for deployment to
and utilization by end users in support of institutional planning, enrollment management,
and operational management.
• was invited speaker on the California Virtual College – Online Education Initiative cross-
enrollment initiative at the State-wide Distance Education Coordinators annual retreat on
June 18, 2020 and the State Chancellor’s Office state-wide webinar on July 8, 2020.
• continued to serve as the President of the Board of Directors for the California Colleges for
International Education; as member of the Board of Directors for the Institute for the Study
of Knowledge Management in Education; and represent the California Student Services
Officers in the statewide Online Education Initiative Advisory Committee.8 Stephanie Feger, Project Director, gave numerous presentations of TalentED in 2019-2020 including at Mobilize California Summit – August 23, 2019, Temecula, California; Orange County Counselors Symposium – November 7, 2019 – Anaheim, California; California Community College Chief Information Systems Officers Association – March 2, 2020, Monterey, California; and California Community College Association of Occupational Education - March 12, 2020, Sacramento, California Dwayne Thompson, District Director of Research, Planning, and Institutional Effectiveness, continued to serve as member of the Ellucian Analytics development team representing the District and California Community College interests. He also continued to serve as member of the team designing a California community college-specific data warehouse with Kern CCD and Foothill-DeAnza CCD to support the research and reporting needs of many initiatives both locally and statewide such as guided pathways. Lara Smith, District Director of Grants and Educational Services, continued to serve on the Federal Funding Task Force organized by the Council for Opportunity in Education. She also served as a peer reviewer for the National Science Foundation in November 2019.
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DISTRICT OFFICE
FINANCE AND ADMNINSTRATIVE SERVICES
Facilities
Measure M: The District continues to work hard in carrying out the vision of providing state of
the art facilities and technology for current and future students. The Measure M Bond Program
is at peak activity at a spend rate equivalent to $2.4M weekly or $61K hourly.
• Coastline College: College Student Services Center – Coastline has awarded the contract for
the ground pier design at the new Student Services center. Upon completion, the Student
Services center will replace the existing College Center in Fountain Valley.
• Golden West College: With a spectacular grand opening ceremony, the Golden West College
Math & Science building became the largest project completed with Measure M funds.
Renovated classrooms across the Golden West campus with new Audio/Video equipment,
painting, carpeting and other essential upgrades to enhance the student experience.
• Orange Coast College: Construction has completed on the state-of-the-art Aquatics Complex
at Orange Coast College. Agreements have been signed to install an additional 2.3
Megawatts of solar power at Orange Coast College with construction set to begin Summer
2020. The Community Planetarium was the proud recipient of the 2019 Award of Excellence
from the Community College Facility Coalition at the 2019 CCFC Conference in Sacramento,
California. As planned, Orange Coast College broke ground on the partially state funded
Orange Coast College Language Arts and Social Sciences Building.
Student Housing: As construction nears completion on Student Housing at Orange Coast
College, a public-private partnership, students have begun signing leases and preparing to
move-in in the Fall 2020.
Jerry Marchbank continues to serve on the Community College Facilities Coalition (CCFC) Board
of Directors. Based in Sacramento, CCFC is a statewide coalition composed of community
college districts, planners, architects, financial institutions, attorneys, and facilities consultants
with the mission to provide legislative leadership and advocacy, critical information, education,
and training on facilities issues for community college districts and business partners. Jerry was
elected Treasurer of the organization for the 2019-2020 year.
Fiscal Services
Grants improved Indirect Cost recovery process for Categorical Programs and Grants.10 Purchasing successfully implemented and trained the District on Banner 9 Admin Pages and Self Service, including the creation of detailed training materials for both systems. The department also created training videos for common Banner functions. Payroll successfully implemented Vacation Leave Reporting and been live districtwide as of 7/1/2020. The office completed all training and created training manuals and videos for end users. Based on new retirement requirements from CalSTRS and CalPERS, the department has also evaluated and planned the required set up in Banner for longevity, shift differential, doctorate stipend and professional growth to be in compliance with pension organizations. Information Services Craig Oberlin and the Coast Cyber Security Team facilitated the Information Security Session Track at the Chief Information Systems Officer Association (CISOA) Tech Summit. At this conference, Craig Oberlin received CCCCO Technology Leadership Award. Dave Thompson and the Infrastructure Virtualization Team successfully piloted and implemented the Cohesity Data Management Platform and transitioned Coast Colleges to Microsoft Exchange in the Cloud. Kevin Harrison and the Golden West Student Services Team successfully implemented the Ring Central Contact Center. This project will serve as the communications model for redesigning the manner in which students and staff receive support. Rupa Saran, the Applications Support Team and District-wide Student Team successfully completed the Banner 9 Transformation project. Coast Colleges is the first CA Community College to use Banner Self Service 9 for Student Registration. Fred Rocha and Rupa Saran received the CCCCO Technology Focus Award for their leadership in State-wide technology Initiatives and creation of the CA Community College Consortium on Information Systems (4CIS). Minesh Lakhani and IS Team Members at all sites prepared and distributed over 1,100 devices enabling students and staff to have the necessary tools to learn and work remotely.
11 DISTRICT OFFICE HUMAN RESOURCES First Annual Orange County Community College Job Summit The Orange County Community Colleges have established a consortium to work on common HR efforts. Through these collective efforts, the college districts hosted the first annual Orange County Faculty Diversity Hiring Fair on December 7, 2019, where over 1,000 prospective job applicants attended. There were seven participating college districts – Coast Colleges, South Orange, North Orange, Rancho Santiago, Mt. San Antonio, Cerritos, and Long Beach. The summit provided an opportunity for prospective applicants to participate in various engaging workshops such as: step by step application assistance, resume and cover letter preparation, faculty meet and greet, branding, teaching demonstration, mock interviews, impression management, and equity and inclusion. Temporary Employment Services It has been a very busy year in Coast Temporary Employment Services (CTES). District HR visited all three Colleges to provide mangers with information about the CTES program, as well as refresher sessions regarding employment parameters for temporary employees. CTES established a centralized access point for managers to support temporary staffing needs. Audit and tracking tools were also developed through collaboration among the Director of Employment Services & Recruitment, the HR Business Analyst, and the IT team in order to identify and set up reporting options through Argos and Banner to assist with ensuring compliance with applicable regulations and policies. In an effort to support the Qualified Temporary Employees (QTE) agreement reached with CFCE, the CTES Coordinator hosted various hiring related workshops; including an Interviewing Skills Workshop and an Application Workshop with the assistance of the HR Recruitment Coordinators and HR Directors. The workshops were hosted at both OCC and GWC but were open to individuals from all sites. These workshops offered hands-on assistance to longer term temporary employees seeking permanent employment with one-on-one mock interviews as well as resume reviews from both the Human Resources team as well as Hiring Managers. 2020 T.I.E.S. Program In Spring 2017, the Office of Equity, Inclusion, and Compliance (OEIC) introduced the Teaching Internship with Experienced Support (T.I.E.S.) Program. T.I.E.S. interns collaborate with discipline-specific mentors to gain first-hand observational and guided instructional experience; insight into course and lesson planning, student engagement techniques, and best practices for classroom management; and opportunities to shape and connect with the community college culture. Through the Program, interns develop their confidence as instructors who not only
12 expertly deliver content but who also employ equitable and inclusive measures to heighten student success. Since the Program’s inception, OEIC has initiated three cycles of both T.I.E.S. and T.I.E.S. 2.0: The New Faculty Cohort. Over the past three years, the cycles have hosted 43 intern/mentor pairs, and the vast majority of the interns have earned teaching positions at one or more of the Coast Colleges and at other colleges and universities in the region. Six of the interns have attained full-time positions, several are furthering their academic and professional pursuits in Ph.D. programs around the country, one is a nationally recognized poet, one has sold two film scripts, and one is the recipient of Golden West College’s 2018-2019 Academic Senate Award for Teaching Excellence. OEIC remains committed to strengthening student to faculty pipelines and to helping intersectionally diverse interns engage with proven classroom practices, establish connections to campus communities, and foster students’ continued achievement. The office looks forward to initiating the program’s fifth cycle in Spring 2021. Hire-Me Workshops Human Resources hosted several interactive “Hire Me” Workshops for classified employees that provided participants with the knowledge needed to be confident in advancing their careers here with Coast Colleges. Presenters from all three Colleges and the District covered topics about application do's and don'ts, resume and curriculum vitae development, cover letters, supplemental questions, teaching demonstrations, impression management, and the interview process. Several employees have communicated to Human Resources during the onboarding process that their attendance at the workshop really helped them get the job. Negotiation Updates Human Resources continues to support the Coast family as the COVID-19 pandemic has adjusted the approach to nearly every aspect of its work. The largest accomplishments this year really belong to faculty, staff, and managers who demonstrated unwavering commitment to student success throughout the District’s emergency transition to remote learning. HR would also like to thank the bargaining units for their thoughtful collaboration as agreements were negotiated with all three unions enabling the District to transition to remote work after only a two-week closure in March. These agreements became models for other Districts noting the thoughtful creativity and collegiality happening at the bargaining table during such an unprecedented time. Human Resources successfully negotiated new successor collective bargaining agreements with CFCE and CFE, and negotiated a one-year extension of the CCA contract. These new agreements represent many hours of research and dialog between the parties and reflect quality working conditions that all can be proud of. The District also appreciates the continued commitment of the bargaining units in helping the District address some of the significant budgetary challenges likely to be faced over the next several years due to the pandemic.
13 Finalization of the Job Specifications Human Resources engaged in a comprehensive update of job specifications for management, confidential, and classified employees. The District established a new salary structure in 2017 for management, confidential and classified employees which took into consideration the competitive salary market of the surrounding area to ensure that Coast pay structures remain competitive. However, the job specifications provided by the initial consultant were not representative of the work conducted by employees, and therefore Human Resources in conjunction with CFCE, ACE, and CDMA set forth a large objective for the 2019-20 academic year to have accurate job descriptions in place for classified, confidential, and management positions. CFCE and the District jointly agreed to hire McKnight Associates to finalize the job specifications. This was not a second compensations study but rather a finalization of the job specifications. This has been a lengthy and labor-intensive process where all employees throughout the organization had an opportunity to be actively engaged in the process. Human Resources is encouraged to recognize that this task is near completion. The completion of this task will help maintain an efficient employment services program, where job specifications will have the organizational integrity to support the work that is done by Coast District employees. Human Resources is thankful for the commitment and time investment of managers and employees to help Human Resources complete this important task which supports the organization, leadership, and future employees. Professional Development (Vision Resource Center) Human Resources expanded the District’s remote professional development platform by partnering with the State Chancellor’s Office to offer the Vision Resource Center (VRC) for employee development opportunities. The VRC offers an expansive array of trainings curated both at the State level and locally. The VRC also supports Flex Activities throughout the District. Mandatory compliance training such as Sexual Harassment Prevention was also transitioned into the VRC this year in order to provide employees with greater flexibility for when they can complete required training. Benefits Human Resources, through collegial consultation with employee groups, also effected some significant transitions in employee health benefits programs in order to better serve employee populations and to moderate escalating healthcare costs. These transitions included replacing the District’s long-term contract with United Health Care with Blue Shield for one of the HMO offerings and replacing Delta Health Systems with Health Now for administration of claims on the District’s PPO plan.
14 Equity and Inclusion Building on the solid programming offered through the Office of Equity, Inclusion, and Compliance (OEIC), the Coast District is excited about partnerships both regionally and at each of the colleges geared toward equity and antiracism. In response to the State Chancellor’s Six- Part “Call to Action,” the OEIC has been actively collaborating with stakeholders throughout the District and in the region to troubleshoot, problem solve, and share best practices relating to antiracism strategies and responses so that Coast can be at the forefront of effective techniques in this area. Trainings and resources have been developed and will continue to be provided to faculty to help distinguish inclusive pedagogy versus antiracist curriculum. Support for campus curriculum committees will also include running course and program inventory, building rubrics, initiating conversations among mentor instructors who are succeeding in antiracist/inclusive/equity-related pedagogy and curriculum, etc. Sacha Moore, the District Coordinator of Equity, Inclusion, and Compliance, remains the community college co-lead for the south western region of the Center for the Integration of Research, Teaching, and Learning (CIRTL)/ASPIRE National Science Foundation/ASPIRE Alliance and will continue to do national work with CIRTL, ASPIRE, a local mini-grant, and statewide and national internship programs for future community college faculty. This work supports individuals who are Black, Indigenous and People of Color (BIPOC) aspiring to become future faculty and who are incoming part-time and full-time faculty in the District and throughout the country. Ally trainings actively continue districtwide to ensure continued progress toward equity. The Ally trainings offered across Coast Colleges are Autism Ally, Safe Zone (LGBTQ+), SAIL (Supporting Actively Inclusive Leaders: LGBTQ+ Advanced), UndocuAlly, and Vet Net Ally. Green Dot Bystander Intervention Training is also offered District-wide.
19/20 ACCOLADES & ACCOMPLISHMENTS Coastline College COAST COMMUNITY COLLEGE DISTRICT
15 COASTLINE COLLEGE The year 2020 will forever be remembered for the unprecedented disruption and devastation brought about by COVID-19. The pandemic unsettled all aspects of our everyday life. Amidst this context, the Coastline community galvanized to pursue our vision of creating opportunities for student success and to fulfill our mission of guiding students in accomplishing their academic goals. With an equity- centered and innovative mindset, Coastline faculty and staff converted all classes, student and administrative support services to remote delivery. The occurrence of COVID-19 has been such a huge global catastrophe that it has seemingly eclipsed all the other efforts before it. This report showcases and reminds us of the many outstanding accomplishments of Coastline faculty, classified staff, management, and students before and during the pandemic for the 2019-2020 academic year. These accomplishments exemplify the collective passion, grit, resilience, compassion, and dedication of our Coastline community. As president, I am deeply proud and appreciative. Loretta Adrian, Ph.D., President OVERVIEW OF THE YEAR’S ACHIEVEMENTS As one of the 116 accredited community colleges in California, Coastline is proud to be a federally designated minority serving institution, both as an Asian serving and Hispanic serving institution. True to its vision and mission, Coastline is honored to serve a highly diverse student population, including traditional and post traditional students of varied ages, backgrounds, and identities in pursuit of degrees, certificates, career development, and lifelong learning. Among its many accolades, Coastline was again honored by Military Times as one of the Best for Vets Colleges and, once again, received recognition as a Center of Academic Excellence in Cyber Defense Education from the National Security Agency and the Department of Homeland Security. Coastline College garnered top-ranking status for multiple degree programs, including Best Certificate Degree Programs and Best Associate in Psychology Degree Programs for 2020. Coastline ranked #4 nationwide for web presence, transparency of offerings and user- friendliness of learning platforms by College Consensus.
16 The 2019-20 academic year saw a number of key “launches” representing important college projects and initiatives. The Brand Launch in June marked the adoption of a new college logo and the marketing of the college using the more commonly used name “Coastline College” in lieu of the official Coastline Community College. The new website unveiled a redesigned, more user-friendly website with a new innovative platform that streamlines digital communication efforts college-wide and allows departments to update their own page content. Student Services launched mental health services with two new counselors serving students. California Senator Thomas Umberg made a special visit to Coastline’s newest Veterans Resource Center “launch” at the Garden Grove Campus. Coastline launched the Umoja Program with the “Walk with Coastline's Umoja Community” in the 40th Annual OC Black History Parade. Also, in February Coastline “launched” Zero-Cost Degree Pathways, providing zero-cost course materials for students completing Option 2 CSU Transfer Pathway. On March 16th, when Governor Newsom ordered Californians to shelter in place, Coastline swiftly transitioned all instructional, student services, academic support, and administrative services to online and remote formats. Coastline’s community of faculty, classified staff, and managers remain focused on serving students holistically and equitably, helping them navigate and overcome the many challenges of COVID-19. Coastline’s spirit of compassion, talent for innovation, and willingness to create and collaborate were foundational in transitioning and adapting to the changing environment. In spite of the pandemic, Coastline ended the 2019-20 academic year with celebrations and appreciation—a series of first ever virtual events to applaud the triumphs and successes of students, faculty, and staff: the first Virtual Scholarship Gala, Virtual Commencement, Virtual ABI Graduation, COAST Graduation, and Coastline 2020 Retiring Class celebration. The academic year 2019-20 is one that will be remembered for many years to come—for the challenges and hardships as well as the resilience, grit, and dedication of everyone. ACCOMPLISHMENTS Student Success • Awarded 1,831 associate degrees and 662 certificates of achievement • Increased the number of students transferring to 4-year universities • Increased online course success rates to 73.9% • Increased Face-to-face course success rates to 84.8% • Achieved a very high student satisfaction rate of 96.8% Academic Excellence Under the strong and steady leadership of the Academic Senate, Coastline faculty took steps to ensure excellence in all online courses. The Senate developed and implemented Regular Substantive Interaction (RSI) Implementation for all online courses.
17 The Senate ‘s RSI Task Force updated RSI Rubrics: All departments updated their RSI plans, which were approved by the Senate and placed on the Faculty Resource Canvas site. The Senate authorized the creation of a standing Regular and Substantive Faculty/Student Interaction (RSI) Review Taskforce consisting of ten full-time and part-time faculty members appointed by the Coastline Academic Senate to ensure that online instructors are present in their virtual classrooms providing RSI. The Online Synchronous Learning Task Force aligned the quality academic standards with the Online (Asynchronous) Quality Rubric. Coastline’s Cybersecurity Program remains the gold standard in cyber defense education in community colleges. The Cybersecurity program was recognized, again, as a Center of Academic Excellence in Cyber Defense Education by the National Security Agency (NSA) and Department of Homeland Security at the National Initiative for Cybersecurity Education (NICE) Conference and Expo in November 2019. Coastline’s Cybersecurity Program, was awarded the CA State Academic Senate 2019-2020 Exemplary Program award on “Student Support Services.” Won the Honorable Mention winning submission, "CyberTech Girls: Developing Interest in Cybersecurity Education and Career Pathways," in the Program Development category of the 2020 National CyberWatch Center Innovations in Cyber Security Education. Innovation Coastline was recognized as a pioneer and a leader in delivering comprehensive online library services, with Librarian Elizabeth Horan serving as a teacher, mentor, and a resource to other colleges during the transition to remote during COVID 19. Librarians streamlined the transition of working 100% online without interruption for students. They created a magnitude of YouTube tutorials for students to learn how to use different online systems at Coastline. Coastline was the first community college to go live with the California Library Services Platform (LSP) project, and organized local community colleges to collaborate on the LSP project. Implemented online Mental Health Services for students, provided by licensed clinical social workers with experience in supporting students achieve their personal, professional, and academic goals Remote and online counseling and advising via Cranium Café, telephone, and email were provided by counselors, along with On-line coaching by Academic Success Coaches using Cranium Café. Online career counseling and coaching were delivered via Career Coach and Cranium Café
18 Counselors created roadmaps for all majors and certificates offered at Coastline for Guided Pathways. The Cybersecurity Program received several awards for innovation in programming, including Cybersecurity GenCyber Girls Summer Camp (Tobi West, Principal Investigator; grant award recipient) and GenCyber Teachers Summer Camp (Tobi West, Principal Investigator; grant award recipient). Coastline’s Career Education Program serves as a leader and a resource in Cybersecurity and Networking Strong Workforce initiatives among OC community colleges. Coastline's Computer Information Services department has the first fully online Data Analytics degree and certificate program approved in the state. Coastline's online Data Coaching program won the state-wide RP Group's 2020 Project of the Year Award for Planning and Institutional Effectiveness. The Faculty Success Center for Innovation in Teaching and Learning implemented The First Year Experience for new faculty. Coastline was the first college in the state of California to offer purely online AB 705 concurrent support classes for underprepared students in college-level math classes. The Guided Pathways design and implementation teams designed student journeys, created road maps, redesigned onboarding, implemented career coach and are continuing to focus on equity through guided pathways. Successfully implemented professional development activities in person and remote: e.g., Fall Flex Day attended by over 320 attendees featuring Dr. Victor Rios, a leader in equity in education; Virtual Spring BBQ that featured 22 remote sessions. Equity, Inclusion, and Student Retention To support student access, retention, and success Coastline faculty curated and developed a wide array of free Open Education Resource (OER) materials, replacing expensive books and instructional materials. The highest in the Coast District, Coastline has developed 243 sections of Open Educational Resource (OER) offerings. Coastline sections using zero-cost course materials has increased annually by 60%. Successfully created zero-cost course materials for general education courses in Option 2 (CSU) transfer pathway. The Student Services Wing’s equity-focused response to Covid 19 seamlessly maintained services, programs and activities for students in a remote environment. Virtual office hours, synchronous and asynchronous activities and services continue to be provided. Student
19 Services webpages were redesigned in order to highlight numerous internal and external services available for students. Coastline implemented the Coastline Promise for the third year, providing free enrollment fees, books, and other supplies as well as case-managed support services for eligible first-time college students. Counseling, Financial Aid, Student Equity, Title IX, and EOPS/CARE/CalWORKs, Next Up all provided a variety of workshops for students, such as Stress Management, Study Skills, Health Relationships, Healthy Eating, Understanding Your Financial Aid (in Vietnamese), and Landing Your Dream Career. In partnership with Coastline, Second Harvest Food Bank (SHFB) delivered 20,878 pounds of food to the Student Food Pantry in Fountain Valley, which equated to 17,398 meals for Coastline students and has been expanded to operate through summer and provide fresh produce. In Spring 2020, the Coastline Pantry had 865 visits, including a Drive-By Food Pantry during COVID-19. A Summer Wellness series of workshops and activities was developed and implemented. A Technology Loan Program was created in response to the COVID-19 pandemic and the distribution of technology learning materials to students included Chromebooks, tablets with internet, webcams, and hot spots. Emergency relief funds were provided to eligible students economically impacted by COVID-19: $154,000 of CARES Act funds, $40,000 Associated Student Government Emergency Funds, and $102,250 Foundation Emergency Funds. Hard to convert classes and programs, such as English as a Second Language, the Acquired Injury Program, the COAST Program, and non-credit programs were creatively transitioned to remote and on-line formats ensuring continued access, retention, and success for these populations. The College’s commitment to serving residents with disabilities was recognized with a plaque and certificate of Special Congressional Recognition for advocacy and support for Fountain Valley residents with disabilities, signed by congressman Harley Rouda.by the City of Fountain Valley Advisory Committee for Persons with Disabilities. Coastline College started an Umoja Community with Coastline faculty, staff and administrators attending the Umoja Summer Learning Institute to learn the principles of the Umoja Community and to establish the first Umoja Community for an entire college district in California. In Response to the racial injustices happening in America and the deaths of George Floyd and many others, the Student Equity program hosted multiple healing and dialogue spaces for the Coastline Community.
20 The Offices of Student Equity and Marketing have created a website on Race and Relations. https://www.coastline.edu/about/equity-at-coastline/race-relations.php Outreach and Community Engagement Coastline was selected by the State Chancellor’s Office as a host immigration legal service provider, with Professor Stephen Barnes selected as the lead contact for Coastline. The 2019 Orange County United Way OC Free Tax Prep Outstanding Partner awarded to the Accounting Department for their Volunteer Income Tax Assistance (VITA) program. Coastline’s VITA site has won this award for the largest increase in the number of taxpayers served and has won three out of the last four tax seasons for innovative best practices and excellent customer service. The program is led by Site Coordinators Jerrie Muir and Lisa Smith-Jones. Concurrent & Dual Enrollment was substantially expanded, offering college courses and support services in Garden Grove Unified School District, Newport-Mesa Unified School District and Santa Ana Unified School District. Career Pathways programs were expanded with partner high schools in Newport Mesa Unified, Garden Grove Unified, and Santa Ana Unified. Coastline opened the third Veterans Resource Center at the Garden Grove Campus. Coastline College Foundation implemented social responsibility activities to encourage community involvement and engagement on behalf of Coastline employees. Coastline's Umoja Community participated in the 40th Annual OC Black History Parade & Cultural Faire and hosted an outreach booth for the community. The College Outreach Program hosted Preview Days for high school students, orientation programs for Coastline Promise students, and hosted Partners Breakfast for high school counselors. The Financial Aid Office expanded its outreach efforts at the campuses and the community and created an online Financial Aid Chat for serving students and assisting families with completing the complex Financial Aid Application forms. The Marketing Department redesigned the College website, creating a more user-friendly navigation system and updated content. The Marketing Department developed a weekly student newsletter, the Sandbox. Grants and Foundation Coastline was awarded 12 Grants totaling $5,372,453 dollars to support Coastline programs. Coastline’s Associated Student Government (ASG) contributed $37,000 toward student scholarships and created a $40,000 COVID-19 Relief Fund that thus far has benefited 134 students.
21 Foundation hosted #GivingTuesday which resulted in the highest earning social media campaign for the Foundation to date, earning more than $36,400. Coastline College Foundation Board of Directors donated $100,000 in seed funding for the Student Emergency Fund. With support from Coastline faculty and staff, Associated Students, as well as various community and corporate donors, the Foundation raised an additional $75,035. Celebrations Coastline conducted its 1st virtual Commencement Ceremony in the College’s 44-year history via Facebook and YouTube to celebrate the Graduating Class of 2020. Coastline also held its first ever Virtual Scholarship Ceremony honoring 332 scholarship recipients and awarding $222,000 in scholarships. The 2nd Annual and 1st Virtual COAST Graduation celebrated 32 graduates earning 37 Certificates of Completion from the Animal Care, Culinary, Horticulture, and Porter Programs. The Acquired Brain Injury Program held its 1st virtual, 37th Annual Acquired Brain Injury (ABI) Program Graduation and Awards Ceremony. ACCOLADES Teacher of the Year – Assistant Professor, Dr. Daniel Salcedo (Biology) Teacher of Excellence award – Melissa Edson (Counselling) Faculty Special Recognition Awards: Ann Holliday and Daniel Johnson Awarded Academic Rank: Daniel Salcedo (Assistant Professor); Sasha Montero (Associate Professor), Kevin Erdkamp (Professor), Angela Gomez-Holbrook (Professor) Dr. Paolo Varquez earned his Ed.D in Higher Education Leadership from CSUF. CDMA Manager of the Year – Dr. Dana Emerson, Dean of Instruction Librarian, Elizabeth Horan was the recipient of the prestigious Innovation of the Year Award by the League for Innovation for leading the way in online libraries. Katherine McKindley – Classified Professionals Award, College Champion Christopher Freeman – Classified Professionals Award, Customer Service Christopher Johnston – Classified Professionals Award, Humanitarian Award Dr. Paolo Varquez – Classified Professionals Award, Special Achievement Kathie Tran, Financial Aid Manager, Classified Professionals Award – Manager of the Year Special Programs and Services Office Staff were selected to receive the Classified Professionals Award, Team Excellence Award.
22 Publication: Digital Badges and E-Portfolios in Cybersecurity Education, EDSIG & ERIC, by Dr. Ron Pike (Cal Poly Pomona), Ms. Tobi West, Dr. Aeron Zentner, and Dr. Brandon Brown (Coastline College). It was presented at the EDSIG / CONISAR 2019 Conference in Cleveland, OH on Nov. 8th, 2019 2020 National CyberWatch Innovations in Cybersecurity Education Honorable Mention Winner "CyberTech Girls: Developing Interest in Cybersecurity Education and Career Pathways" Dr. Brandon Brown and Garden Grove Staff and Faculty hosted the 2020 Western Regional Collegiate Cyber Defense Competition. Hayward Award Nominee – Dr. Deborah Henry Stanback-Stroud Diversity Award Nominee – Elizabeth Horan Dr. Vincent Rodriguez, Vice President of Instruction was selected for the 2020-21 class of the Aspen Rising Presidents Fellowship. Tom Boscamp received the Veterans Hero Awards award for the Veterans Service Officer (VSO) of the Year, received a Certificate of Recognition from Senator Umberg, and the Coastline Foundation created the Tom Boscamp Scholarship. Gary Misener was recognized by The College Board and the Commander of the 49th Force Support Squadron at Holloman AFB, NM for Coastline’s National Testing Center being ranked as a Top 25 in the Nation Program. Dr. Aeron Zentner entered into the top 2% of published researcher authors. Cody Pontius, Educational Technology Associate, earned an Instructional Design Certificate from the Association for Talent Development. Dr. Sharon Chard-Yaron, PT Faculty, participated on a panel of 4 experts across the state regarding alternative fieldwork for teacher preparation students in light of the closing of schools during the pandemic. Dr. Aeron Zentner, Dean of Institutional Effectiveness, completed the Data Science and Disruptive Strategy program at Harvard University and the Data Science for Leadership program at Columbia University.
19/20 ACCOLADES & ACCOMPLISHMENTS Golden West College COAST COMMUNITY COLLEGE DISTRICT
23 GOLDEN WEST COLLEGE Golden West College experienced one of the most unusual years in our history due to the COVID-19 pandemic. Although we faced many challenges, the College came together and quickly transitioned thousands of on-ground instructional courses and student services to alternative modalities. We provided emergency aid grants, nutritional support, housing assistance, and virtual health services to students in dire need of assistance. Even through these unprecedented and difficult times, the College thrived and maintained positive enrollment data, improved efficiency rates, and developed innovative ideas and programs to better serve students, employees, and the community. Tim McGrath, J.D., President OVERVIEW OF THE YEAR’S ACHIEVEMENTS Golden West College began the year ranking number one among all California Community Colleges in awarding the highest number of degrees and certificates with 10,301 awards as a result of an auto-awarding project lead by our Counseling and Enrollment Services departments. The College was named Champion of Higher Education by the Campaign for College Opportunity organizations for excellence in transfers and was honored as the Best of Huntington Beach by the Huntington Beach Chamber of Commerce for Golden West’s reputation as a robust community partner for a second consecutive year. The Math & Science building was completed providing the Math, Life Science, and Physical Science departments with more than 12,000 square feet of space and a state-of-the-art STEM Center integrating academics, student-support services, and external partnerships to create a cross-discipline STEM community. The College concentrated efforts in expanding newly developed Dual Enrollment and Non- Credit programs by recruiting students in the community. Course offering were rapidly filling and enrollment was consistently up week by week. When the pandemic hit, all efforts were shifted to transitioning to remote-learning and virtual services. The College implemented the Case Management Program (CaMP) comprised of more than 60 staff, faculty, and
24 administrators to provide one-on-one support to over 4,300 enrolled students. Golden West College ended the year with a 53% increase in conferred awards in Spring 2020 than the entire 2017-2018 academic year while maintaining positive enrollment data throughout the year. ACCOMPLISHMENTS AND ACCOLADES Academic Success Center In 2019-2020, the Academic Success Center placed 91 embedded tutors in 165 courses, assisting over 9,000 students in subjects across the curriculum; and tutors in the ASC provided 1,865 hours of individual tutoring. Embedded Tutor, Elaine Araneta was named the 2020 Dudley Boyce Outstanding Student Award Recipient. Elaine has helped hundreds of GWC students in their Chemistry and English classes. Admissions and Records All Admissions & Records services and forms have been adapted and transitioned online to increase accessibility to students and provide immediate responses through a virtual student experience. A&R managed 5,218 incoming calls to the campus with a 92.38% answer rate from March 30 - June 30 during the campus transition to online services. Admissions & Records implemented a Late Payment Agreement utilized during Drop for Non- Payment periods. The number of students dropped for non-payment has decreased significantly due to student-centered initiatives such as this. The 2019-2020 academic year resulted in 538 students being dropped on average per semester. For comparison, in the 2015- 2016 academic year, GWC dropped an average of 1341 students per semester. The late payment agreement provides students a free fee extension, allowing them to retain and persist in their courses. In Spring 2020, GWC awarded 3,771 degrees and certificates. This is 972 more degrees in Spring 2020 than were awarded in the full 2017-2018 academic year - a 53% increase in conferred awards. ASGWC The Associated Students of Golden West College (ASGWC) unanimously approved to fully-fund the Orange County Transit Authority’s (OCTA) College Pass Pilot Program at Golden West College. ASGWC’s generous funding of $188,000 from their Designated Fund Balance allowed Golden West College and OCTA to reach an agreement to provide all students (e.g. full-time, part-time, non-credit, etc.) with unlimited rides on all 53 OCTA bus routes per academic term enrolled. With a large percentage of Golden West College students relying on public transportation to get to class and work, and with the Golden West Transportation Center located conveniently across the street from campus, ASGWC viewed this pilot program as an opportunity to provide equitable access to higher education and promote environmental sustainability within the community.
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