A quick Guide a different brilliant - Autism Spectrum Australia
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Individual
a different brilliant
®
and Community
Services
A quick
Guide
for participants,
families, carers
and their supporters
© Autism Spectrum Australia (Aspect)
1Table of Contents
About Aspect 3
Our Individual & Community Services 4
How we work 6
Service commitment 7
Autism Spectrum Australia (Aspect)
PO Box 697 Standards & Policies 9
Chatswood, NSW 2057
www.autismspectrum.org.au
This material may not be copied (except as legally
allowed for private use and study) or further
disseminated without the express and written
permission of the legal holder of the copyright.
© Autism Spectrum Australia (Aspect)
ABN 12 000 637 26About Aspect
At Aspect, we exist
to support and empower
a different brilliant
our participants to live ®
the best life possible.
We work to understand people on
understanding, engaging & celebrating the
the autism spectrum from their perspective. strengths, interests & aspirations
Our focus is on the strengths and interests of people on the spectrum
of people on the autism spectrum.
Our solutions are evidence-informed, and
To learn more about our Vision, Mission and Values, visit:
our supports are designed around each
www.autismspectrum.org.au/about-aspect
person and family, for every stage of life
- from early childhood to transition into adulthood.
We believe We celebrate We are passionate
every person on the autism spectrum differences and value the about people,
can, and has the right to, be an active individual strengths and interests about being positive,
participant in the community and to of all the people we work with. and about possibilities.
make their own choices.
3Our Individual and Community Services
Aspect is an approved NDIS service provider.
For information on what being a registered provider means, please visit the NDIS commission website.
Aspect Assessments Aspect Adult Community Services
Our clinicians offer face-to-face diagnostic We offer a broad variety of activities and fun day
autism assessments at our clinics located in NSW programs for adults participants at our Melbourne
(Chatswood, Baulkham Hills and Coffs Harbour). and Sydney Adult Community hubs.
We also provide autism assessments via Our Programs of Support are designed to give
Telehealth across Australia. participants the confidence and skills to live
successfully on their own terms.
Aspect Therapy Support Coordination
Our mobile therapists provide supports across Our Support Coordinators can help you choose the
NSW, ACT, VIC and SA, and our Teletherapy right supports and refer you to the best possible
services grant access to therapy supports service, whether or not it is an Aspect service.
across Australia.
We currently offer Support Coordination services
In conjunction with Aspect therapists, our to NDIS participants across NSW, ACT, VIC, QLD
Allied Health Assistants also provides face-to-face and have capacity to provide support coordination
assistance in Deniliquin NSW, Hervey Bay and in SA and NT.
Maryborough QLD, and North West Tasmania.
4Our Individual and Community Services
Where we provide supports
AA: Aspect Assessments
TT: Teletherapy / Telehealth
(available across Australia)
AT: Aspect Therapy AA
TT
AHA: Allied Health Assistance SC
AA
AACS: Aspect Adult TT
Community Services AHA
SC
AA
SC: Support Coordination
TT
AA
TT AA
AT TT
SC AT
AHA
AACS
SC
AA
TT
AT
AACS
SC
AA
AHA
TT
SC
5How we work en
mpreh sive Ap
Co pr
t oa
Our approach ec
sp
ch
A
HEALTH & SPECIALIST
The Aspect Comprehensive Approach (ACA) is WELLBEING COLLABORATION
our commitment to delivering best practice, Thinking
evidence-informed services, and keeping the people POSITIVE
BEHAVIOUR
erstandi n
TRANSITION
nd utism *n atio
SUPPORT Sen & INCLUSION
sor nic
y A mu
we support at the centre of everything we do.
g
U
Com
All Aspect staff are trained in the ACA and undergo
Ex
• an extensive induction program
ion
pe
LIFELONG
at
ct
INDIVIDUAL
tiv
at
LEARNING
Mo
ion
PLANNING
• Positive Behaviour Support (PBS) training,
and depending on the needs of the participants they support,
they receive extensive additional PBS training STRUCTURED FAMILY & COMMUNITY
• annual safeguarding and child protection training 50 SUPPORTS ENGAGEMENT
e
+y t ic
• regular clinical support and supervision to ensure our
ear
s evi p rac
* Ba
sed o
d ence-b ased Star
Point
participants receive the latest evidence-based supports. n Autism
Initiatives (UK) Five
We work
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6
6Aspect’s service commitment
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7Aspect’s service commitment
Help us help you...
Tell us what we need to know about you, Tell us if you see anything or anyone doing
so we can provide you with the best possible something that makes you feel uncomfortable,
supports and assistance. or that you think is not safe.
Keep us informed when your needs or Share your feedback with us, so we know what
circumstances change, so we can adjust we are doing well, and where we can improve.
your service if necessary.
Provide Aspect with your funding details or
payment for services in a timely manner.
Act safely and respect Aspect staff, other people
who use Aspect services, and Aspect property.
Listen to the instructions of Aspect staff
when attending our services, so we can keep
you and others safe while providing you with
a quality service.
8Standards & Policies
Good practice for providing supports and services
Aspect is committed to following the NDIS Practice Standards.
Aspect complies with all the standards set It includes things like:
by the Australian and State governments to
• Risk management
ensure you receive a quality service from us.
• Expected qualifications and
These standards ensure:
competencies for employees
• Individual rights are respected,
• Complaints systems
• Quality & Safety are prioritised, and
• Effective and inclusive governance
• Supports are delivered competently.
• Specialist behaviour support
• Implementing behaviour support plans
• Early childhood supports
For more ‘easy read’ information, please visit:
• NDIS Practice Standards
• National Standards for Disability Services (NSDS)
9Standards & Policies
Your privacy & confidentiality
Aspect collects only the information we need to provide
you with appropriate supports and to do our work.
We will not provide your personal information to We may be legally required to make a report to the
anyone without your consent, except when we delegated state, territory or national authority if
have to by law. they consider a participant to be at risk of harm.
With your consent, we may use the information We also comply with the NDIS Quality and
you provide to refer you to other supports. Safeguarding Commission and their reporting
The support we provide may be limited if you requirement.
choose not to give all the information we need For more information, see: ndiscommission.gov.
to deliver a service. au/sites/default/files/2022-05/welcome-ndis-
We may also use your information to report to commission-jan2021.pdf.
funding bodies and for research and evaluation
without identifying you.
You can review the information Aspect keeps
about you by requesting an Aspect staff
Aspect’s Privacy Statement is available at any Aspect member or manager to show it to you.
office, on our website, and as Easy English version here.
10Standards & Policies
Safeguarding the people we support
Aspect is committed to promoting an organisational culture that provides a
safe and secure environment for the people we support.
Our Safeguarding the People We Support policy This includes being safe online or when you use the
upholds Aspect’s intention to promote ethical, internet so you have a positive experience.
respectful and safe service delivery, which meets Information to keep yourself safe and make good
legislative requirements and achieves positive decisions when using the internet can be found at:
outcomes for people we support across all Human www.esafety.gov.au
Rights principles & conventions, as well as relevant
Information in your language can be found at:
state and national legislation.
www.esafety.gov.au/languages.
Aspect’s Safeguarding the People We Support Where you a receiving a service via Telehealth,
Easy English version of our policy is also available here.
a parent or guardian must be present for participants
under the age of 18 years.
Emergency planning
In the event of an emergency or disaster, we will agree to a plan with you. The plan will focus on how to keep
providing you with supports while keeping you safe and healthy, and also meeting government guidelines.
11Standards & Policies
How we handle incidents
While Aspect is committed If an incident does happen, we follow the following steps:
to safeguarding the people Communication and Support
We let you know what is happening, and who you can talk to
we support at all times, or ask questions. We help you find help and support inside and
outside of Aspect (including advocates).
there are occasions when
an incident may occur. Respond
We check everyone is okay and provide first aid if needed.
We put in place support for all people involved.
An incident is an event where:
• an accident occurs that hurts, nearly Report
hurts or causes distress to someone We write an incident report, and communicate with other
people as required (e.g. police, government, etc.)
and/or
• someone hurts, nearly hurts or causes Investigate
distress to another person. We look for why the incident happened and what we can
do to stop it happening again.
If you are not satisfied with how Aspect Analyse
handles an incident, with any of our support, We act to fix any problems from the incident and put in
or if you have other concerns, you may follow place changes to make it better.
our feedback and complaints process
or seek further support using ’AskIzzy’ Check
Advocacy Services finder. We regularly check the changes or fixes are still working.
12Standards & Policies
Feedback and complaints
Aspect treats complaints seriously, sensitively and in a timely manner, having
due regard to procedural fairness, confidentiality, and privacy.
Your feedback is important to us and provides an There are many ways to give us feedback, including:
opportunity for us to further refine and develop • talking in person directly to Aspect staff;
our practices.
• calling our main office on 1800 277 328;
We are committed to resolving the matter for the
• emailing a Aspect staff member directly
person or people concerned where practicable.
or Aspect’s Customer Service at:
All feedback and complaints are treated with customerservice@autismspectrum.org.au;
confidentiality and stored subject to applicable • writing or drawing a letter addressed to Aspect;
privacy laws.
• contacting us through our social media channels;
• filling in a feedback or complaint form
- available at your local school or service; or
• using Aspect’s Contact page.
For more information, please visit
Aspect’s Feedback and Complaints page.
13Standards & Policies
Protecting your rights
Advocacy Conflict of Interest
Advocacy for people with disability is acting, speaking All Aspect staff must
or writing to promote, protect and defend the human • avoid any activity that may result in a conflict of
rights of people with disability. interest or a potential conflict and any activity that may
Advocacy ensures full and equal enjoyment of all give rise to the appearance of a conflict of interest.
human rights, enabling community participation by:
• under no circumstances accept any offer of money,
• acting in a partisan manner gifts, services or benefits that would cause them to
(being on your side and no one else), act in a manner contrary to the interests of the
• being primarily concerned with your participant or Aspect.
fundamental needs,
• remaining loyal and accountable to you Reporting
in an empathic and vigorous way We may be legally required to make a report to the
(whilst respecting the rights of others), delegated state, territory or national authority if they
consider any participant to be at risk of harm.
• ensuring duty of care at all times.
We also comply with the NDIS Quality and Safeguarding
Find independent advocacy services near you: Commission and their reporting requirements.
’AskIzzy’ Advocacy Services finder.
14Thank you
for taking the time to read this guide.
We look forward to working with you…
© Autism Spectrum Australia (Aspect)
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