A NEW FUTURE FOR THE TERMINAL 2017 - Aéroport international Jean-Lesage de Québec (YQB)
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A NEW
TERMINAL
FOR THE
FUTURE
2017
ANNUAL
REPORT
TABLE OF CONTENTS
4 Message from the Chair of the Board
and the President and CEO
8 Board Members and Management Team
10 Vision, Mission, Values
12 2017 Highlights
18 YQB 2018: Now Delivering
a World-class Experience
24 YQB: A Key Driver of Economic Development
26 2017 Projects
30 Finance Team on the Front Line
32 Financial Highlights
35 Independent Auditor’s Report
and Summary Financial Statements
43 Board of Directors
MESSAGE FROM Aéroport de Québec inc. (AQi) is the private
non-profit organization that has managed,
THE CHAIR OF THE BOARD operated, maintained, and developed Québec
City Jean Lesage International Airport (YQB)
AND PRESIDENT AND CEO since November 1, 2000.
A NEW INTERNATIONAL TERMINAL
TO SUSTAIN GROWTH YQB 2018: ON TIME AND ON BUDGET ANOTHER YEAR AND STILL GROWING
December 11, 2017, marked a milestone in the history of YQB 2018 represents a $277 million investment in over a We are pleased to report that 1,670,880 passengers
Québec City Jean Lesage International Airport (YQB) as dozen building and runway construction and upgrade passed through YQB in 2017—a 3.4% increase over 2016,
its new international terminal welcomed its first projects and technological innovations, to offer our despite the fact that our main runway was closed for
passengers. It was a historic moment—the realization of a passengers the best possible experience. This includes upgrades for 80 days and we had major construction
shared vision conceived a decade ago, and designed and four new loading bridges, self-service check-in kiosks, projects going in the same period. By working with airlines,
executed by talented professionals and workers intent on self-service automated bag drops, electronic device we welcomed 55,000 more passengers this year than in
delivering a facility that would exceed our passengers’ charging stations, larger dining areas with a wider array of 2017 for an increase of 1,060 passengers per week—
expectations. options, a duty free shop four times the size of the previous a pleasant surprise given the construction.
one, a user-friendly and better-designed customs area,
Inspired by our Passenger First® philosophy, we made automated border clearance self-serve kiosks, a larger In fact, the number of passengers at YQB has grown by
the decision to upgrade our facilities to accommodate capacity baggage claim area, more baggage carousels leaps and bounds in recent years. In 2017 we had over one
the expected increase in air travel and meet the needs for international flights, and state-of-the-art million passengers more than in 2002, representing annual
of travelers everywhere. communications and dynamic display systems. growth of about 7% for 15 years running.
According to a number of credible sources, including Years of preparation and hard work and the talent of hundreds Domestic traffic also soared in 2017. Flights between
Boeing, Airbus, and the International Air Transport of people have gone into delivering a monumentally complex YQB and the hubs of Montreal and Toronto were
Association (IATA), the airline industry will grow by some and strategically important facility on time and on budget. especially popular. On the international side, we added
4.7% per year over the next 20 years. YQB needed There was an obvious need to invest at Québec City Jean direct flights to the airports of La Romana in the
to be able to meet the increasing demand in this Lesage International Airport because facilities were Dominican Republic, and Roatán in Honduras.
booming market. stretched to the limit during peak periods.
On June 15, 2017, WestJet substantially expanded its
December 11, 2017, will also be a day to remember for the The first phase of YQB 2018 (construction of the new offering with 70 additional flights per week in and out of
vendors that set up shop in the new terminal. We are proud international terminal) is now complete and the second YQB, upping the total number of flights from 350 to 420
to be working with respected local and international phase (refurbishing of the former international area) kicked a week. This has not only enhanced service to Montréal
business partners, all of whom share the same off in January 2018. (four daily flights) and Toronto (one more flight a day),
commitment to delivering quality products and but also made it easier to connect to airline partners
services to our passengers. serving Europe and Asia.
Gaëtan Gagné
President and CEO
André Fortin
Chair, Board of Directors
A WORLD-CLASS AIRPORT
It has been Québec City Jean Lesage International Our efforts to reduce greenhouse gas emissions at The 12th annual Routes Americas forum will also give
Airport’s goal for more than a decade to become a Québec City Jean Lesage International Airport were representatives of airports in Canada and the Americas an
world-class airport. Mission accomplished! Our rewarded this year with Level 1 Airport Carbon opportunity to meet industry decision makers and build
enthusiastic, hard-working employees embrace new Accreditation (ACA), a global carbon accreditation invaluable relationships with some of the world’s most
technologies and are trained on best industry practices program affiliated with Airports Council International (ACI). influential airline professionals. We are proud that we were
so we can offer passengers a unique experience on par This accreditation speaks to our pledge to limit emissions selected to host the forum and know that it will put Québec
with the world’s best airports. from our own energy consumption and become an City more prominently on the map. We would also like to
industry leader in the fight against climate change. thank the team at the Québec City Convention Centre for
YQB was voted North America’s favorite airport in the The goal for 2018 is to further reduce our greenhouse helping us put together our bid and promote the forum
Airport Service Quality (ASQ) survey in 2010, 2011, and gas emissions and obtain Level 2 accreditation by internationally.
2013 (in the 0–2 million passenger category) and ranked implementing an air emissions management plan across
highly in other years. Another accolade worthy of mention: the organization. Our 2020 goal is to get our emissions NEXT CHALLENGE: U.S. PRECLEARANCE CENTER
Priority Pass members nominated our VIP lounge as the 5% below base-year (2016) levels. On March 10, 2016, Canadian Prime Minister Justin
best in North America in 2015 and 2017 and gave it a Trudeau and then-U.S. president Barack Obama
“Highly Commended” mention in 2016. ROUTES AMERICAS 2019 AT YQB announced an agreement to build a U.S. preclearance
YQB gained further international recognition when it was center at YQB—a move that 95% of local residents
Representatives from various international airports selected to host the Routes Americas 2019 conference support, according to a SOM survey. The center will have
(LaGuardia, Marseille, etc.) toured our facilities during the after Québec City’s bid beat out five other North and South a huge impact on the Québec City area, generating
year to learn more about our cutting-edge IT systems and American cities. sizeable economic benefits, cutting connection times to
seek inspiration for their own facilities. These visits clearly the U.S., creating new business opportunities for Canadian
illustrate that we are now a big league player recognized In February 2019 Québec City Jean Lesage International and U.S. carriers, and unquestionably boosting our region’s
around the world for our expertise. Airport will host Routes Americas 2019, one of the world’s tourism potential.
largest airline industry forums. Québec City will be the first
YQB spares no effort in seeking to limit its environmental Canadian host of the annual conference, which will draw We will be able to offer more U.S. destinations, especially
footprint. As part of YQB 2018, we dug 54 geothermal wells over 1,000 aviation professionals representing some those with limited or no customs facilities. The economic
of an average depth of 167 m (550 ft.) and now boast one 85 airlines, 300 airports, and 50 tourism authorities to spinoffs of a preclearance center will be felt by the
of the best energy consumption ratios per m2 among work out and negotiate the future of air travel. business community and the tourism industry overall.
Canadian airports according to two outside sources.
Some 55% of our waste materials and 40% of the glycol The Québec City area will follow in the footsteps of past Bill C-23, An Act respecting the preclearance of persons
we use is recycled. We also donated 3,000 trees to the host cities like Denver, Las Vegas, San Juan, and San and goods in Canada and the United States, was adopted
community over three years to offset the environmental Salvador—carving out a strong position and promoting its on December 12, 2017. The next phase of negotiations is
impact of the construction. To protect the bee population tourist attractions and economic incentives with an eye to kicking off with stakeholders working to ensure that
in our wooded areas and encourage the pollination of further airline industry development. residents of the Québec City area get the same treatment
neighboring crops, we raise some 600,000 bees in eight as in other preclearance locations in Canada.
highly productive hives. The premium honey they produce
will be sold to the public and the proceeds donated to
charity. These efforts show that YQB is committed to doing
everything it can to protect its environment.
YQB • 2017 ANNUAL REPORT 7
POISED FOR TAKEOFF ON SOLID FINANCIAL FOOTING
With the number of passengers on the rise and plans for Expanding an airport requires long-term planning and We could not have done it without the invaluable support
new destinations in the works, YQB’s teams are more a solid financial foundation, which is why sound of our partners, many of which have successfully
motivated than ever. The potential for growth is undeniable management is a key priority at YQB. Since we are a navigated operational challenges requiring creative
and the possibility of adding regular direct connections non-profit organization, all our surpluses are reinvested solutions in recent years.
between Québec City and Europe looks increasingly in airport facilities, for the benefit of travelers in the
feasible. The emergence of more powerful aircraft, better Québec City area and visitors. Our sincere thanks also to our board of directors and
equipped to handle our region’s potential and able to fly senior management and to our employees who shape the
direct transatlantic routes, should also work to our We are proud to announce that YQB posted a net narrative at YQB every day. The success our organization
passengers’ benefit. revenues of $8.6 million in 2017 with $61.9 million in has enjoyed in recent years is a direct result of your drive
revenues. Our net assets are now valued at an enviable and energy. We are proud and grateful to have one of the
The ideal model for expanding air travel according to best $125.4 million— a clear sign of our organization’s sound highest employee engagement rates.
industry practices is to build a strong partnership between management and financial strength.
the airport authority, airlines, and community members A special thanks to the site construction professionals
active in economic and tourism development. In keeping with its mission, Québec City Jean Lesage and workers, our vendors, and all those who
International Airport plays a decisive role in the economic contributed—from near or far—to completing the
YQB’s role is to build airport facilities that will meet development of our region and the country as a whole. In mission-critical project that is YQB 2018.
tourism demand and the needs of key economic players fact, according to the Conference Board of Canada, YQB
in the region. airport operations generate $628 million in gross domestic Lastly, we would also like to extend our warmest thanks
product (GDP) for Canada and supports over 5,600 jobs to our 1,670,880 passengers for their loyalty and
In 2017 we hired a European consulting firm with global around the country. appreciation. By choosing to fly through Québec City Jean
reach to help us better target and approach carriers. Lesage International Airport, you are contributing to our
This and other business development initiatives will allow THANK YOU FOR YOUR SUPPORT region’s economy, helping us fulfill our role as an economic
us to serve more passengers in and out of YQB. To become a world-class airport, YQB must be able to driver, and above all, boosting the sense of pride in our
offer premium service, which is why we upgraded our community!
PASSENGERS STILL OUR FOCUS facilities to meet industry growth and accommodate more
Making passengers our top priority has always been our airlines and passengers. We are especially proud of our
core value at YQB. The primary goal of our expansion over new international terminal, which clearly delivers on our
the past few years has been to offer more destinations at promise to offer Québec City residents and visitors alike
the lowest possible fares. Adding much-needed capacity an experience on par with the world’s leading airports.
fuels competition among airlines, driving down ticket
prices in the process.
Case in point: the arrival of a new Québec City–Montréal
carrier this year slashed fares on this leg by 71%—and our
passengers were the ones reaping the rewards! Since we
went private in 2000, each of our success stories,
including our recent expansion, has been rooted in our
Passenger First® philosophy. André Fortin, CPA, CA, ASC, Lawyer Gaëtan Gagné, C.D., LLIF, C. Dir., ASC
Chair, Board of Directors President and CEO
BOARD MEMBERS
President, Imafa Inc. President and CEO Vice Chair Co-owner and General
Board Chair Director, AQi Ex-officio Member Manager, Le Bonne Entente
Ex-officio Member Board Member from 1997 of All Committees Audit Committee Member
of All Committees to 2010 then from 2013 Appointed by Appointed by
Appointed by until now the Government of Québec the City of Québec
the City of Lévis Board Member since 2011 Board Member since 2012
Board Member since 2010
ANDRÉ GAËTAN JEAN- ALAIN
FORTIN GAGNÉ CLAUDE APRIL
CPA, CA, ASC, Lawyer C.D., LLIF, C. Dir., ASC L’ABBÉE ASC, Adm.A
Nominating, Governance, Associate Director, Nominating, Governance, President, Lortie Aviation
and Human Resources Accès Capital Québec and Human Resources Planning and Development
Committee Member Audit Committee Chair Committee Chair Committee Member
Appointed by Appointed by Appointed by Appointed by
Chambre de commerce Chambre de commerce Chambre de commerce Chambre de commerce
et d’industrie de Québec de Lévis et d’industrie de Québec et d’industrie de Québec
Board Member since 2016 Board Member since 2012 Board Member since 2010 Board Member since 2013
FRANCE LISE LILIANE ANDRÉ
BILODEAU LAPIERRE LAVERDIÈRE LORTIE
FICA, CFA, ASC, Actuary FCPA, FCA, ASC MBA
Board Member of companies Risk Management Risk Management President and CEO, Coveo
Planning and Development Committee Member Committee Member Planning and Development
Committee Chair Appointed by the Board Appointed by Committee Member
Appointed by of Aéroport de Québec inc. the City of Québec Appointed by the Board
the City of Québec Board Member since 2013 Board Member since 2016 of Aéroport de Québec inc.
Board Member since 2012 Board Member since 2013
JEAN-GUY PIERRE RENÉ LOUIS
PAQUET PELLETIER ROULEAU TÊTU
C.C., G.O.Q., ASC, P. Eng. Lawyer MAP
Founder, Québec City Corporate Secretary
Marathon and Compliance, AQi
Risk Management
Committee Chair
Appointed by
the City of Lévis
Board Member since 2010
DENIS SOPHIE
THERRIEN LEFRANÇOIS
CPA, CA ASC, Lawyer
MANAGEMENT TEAM
President Vice-President, Vice-President, Vice-President,
and CEO Director Operations Finance Infrastructure
GAËTAN SERGE FRANÇOIS DANIEL
GAGNÉ ST-LAURENT BILODEAU PERREAULT
C.D., LLIF, C. Dir., ASC M.Sc., IAP CPA, CA P. Eng., IAP
Vice-President, Vice-President, Corporate Secretary
Marketing and Development Information Technology and Compliance
BERNARD MARC- SOPHIE
THIBOUTOT ANDRÉ LEFRANÇOIS
BAA BÉDARD ASC, Lawyer
VISION
MISSION
MAKE QUÉBEC CITY TO OFFER HIGH-QUALITY, EFFICIENT,
JEAN LESAGE AND SAFE FACILITIES AND SERVICES
INTERNATIONAL CAPABLE OF SUSTAINING GROWTH IN
AIRPORT A AIR TRAFFIC TO FULFILL OUR ROLE
WORLD-CLASS AS A MAJOR SOCIOECONOMIC
FACILITY. FORCE IN THE GREATER QUÉBEC
CITY AREA.YQB • 2017 ANNUAL REPORT 11
VALUES
11
PASSENGER FIRST ® RESPECT
IN COLLABORATION WITH OUR PARTNERS, OFFER A STIMULATING WORKPLACE WITH
WE MAKE PASSENGERS OUR TOP PRIORITY AN EMPHASIS ON RESULTS, PERSONAL
IN EVERYTHING WE DO TO PROVIDE A SAFE, AND PROFESSIONAL DEVELOPMENT,
SECURE AIRPORT EXPERIENCE OF AND RESPECT.
UNPARALLELED QUALITY.
ATTENTION TO DETAIL
ALWAYS STRIVE TO OFFER OUR CUSTOMERS
A UNIQUE AIRPORT EXPERIENCE.
“WINNING IS THE SCIENCE OF
BEING TOTALLY PREPARED”.
- GEORGE ALLEN Sr.AIR TRAVEL DEVELOPMENT
2017
HIGHLIGHTS
It was another year of growth for Québec City U.S. regulations prioritizing airports with a
Jean Lesage International Airport (YQB) in 2017. preclearancecenter, and the fact that aircraft are
Against all odds, we saw a 3.4% increase in the getting larger all the time so there are more
number of passengers over 2016—for a total of passengers per flight.
1,670,880—despite repairs to the main runway
that limited access to major carriers May 23 to In Q1 2017, we hired ASM, a Manchester
August 9, 2017. England–based consultants firm, to help us identify
carriers interested in offering direct service to Europe.
Domestic air passenger traffic was up once again We also attended a number of airline industry
this year. With WestJet Encore adding four new daily development conferences and stepped up meetings
Québec City-Montréal (YQB-YUL) flights June 15, 2017, with Canadian and European carriers.
and one new flight to Toronto Pearson (YYZ),
passengers could choose from 70 additional domestic UBM, one of the world’s leading airport meeting
flights per week. This has not only enhanced service to and event organizers, selected YQB to host the 2019
these destinations, but also opened up new options for Routes Americas aviation forum. It will take place in
air travelers through WestJet code-share agreements. Québec City in February 2019—a first for Canada.
The new flights make it easy to connect with WestJet’s Our teams are already hard at work organizing the
European and Asian airline partners, which include Air event, which will draw some 1,000 participants
France, KLM, Emirates, China Southern, and Korean Air. representing more than 80 airlines, 300 airport
authorities, and 50 tourism authorities to work out
On the international side, Delta left the playing field and negotiate the future of air travel in the Americas.
because its regional carrier filed for bankruptcy.
But with United Airlines continuing to serve New York’s A regional committee was formed last fall to expand
Newark Liberty International Airport, our passengers air service from Québec City Jean Lesage
have been largely unaffected. As it did at most International Airport. The committee met for the first
Canadian airports, with the exception of a few hubs, time on December 11, 2017.
cross-border traffic decreased at YQB. This can
be explained by a pilot shortage, a change inYQB • 2017 ANNUAL REPORT 13
PASSENGER EXPERIENCE
With the ongoing construction, the Passenger as part of the Operational Readiness and Airport Much of 2017 was spent preparing for the opening of
Experience team had its work cut out for it in 2017. Transfer (ORAT) program. The goal was to put the new the new international terminal. The department took
Through its efforts we substantially reduced the terminal through its paces before the opening on part in the ORAT process, overseeing preparedness
project’s impact on passengers while continuing to December 11, 2017. testing and key areas of operation. We are proud of our
deliver service worthy of our Passenger First work with the other departments in the organization.
philosophy. We are continuing to gauge passenger Changes were made to airfield signs and markers this
satisfaction through an Airport Service Quality (ASQ) year, making YQB one of Canada’s first airports to fully The Operational Control Center started off the year by
survey so we can take feedback into account with a comply with the latest requirements set out in the creating a flight planning agent position. The planning
view toward continuous improvement. Communication 5th edition of Aerodrome Standards and Recommended agent’s role is to optimize coordination of available
with passengers is always a priority, and we plan to Practices (TP312). resources over the medium and long term.
continue conducting the survey in years to come.
YQB also became the first airport in North America Since runway 06-24 was closed for 80 days during
Thanks to the outstanding work of the management to take a Schmidt airside snow removal equipment summer 2017, the Projects team had to work closely
team, YQB’s VIP lounge was recently nominated North out for a trial run. Knowing the proven expertise of our with the many different stakeholders to manage
American Lounge of the Year by Priority Pass program managers, snow removal teams, and mechanics, the operations. With this cooperative approach, we
members, beating out 45 other airport lounges. YQB won European manufacturer selected YQB to help put the successfully met all deadlines and maintained the
the same award in 2015 and received a “Highly finishing touches on the North American version of security of day-to-day operations while keeping other
Commended” mention last year. VIP lounge traffic its product. operational impacts to a minimum. The Operational
continues to grow. We made several minor changes Control Center will also help coordinate the June 2018
to the services available and expanded capacity. A continuous improvement project was completed G7 Summit. The coming years looks especially
with Technical Services to fine-tune our snow removal promising, with construction of a new Operational
A video was produced during the year to raise techniques and runway light installation procedures so Control Center.
awareness within the airport community of the there are fewer breakages.
importance of our Passenger First® philosophy. For the Aircraft Firefighting Service, 2017 was a year
The video, featuring representatives of various airport AIRPORT SECURITY of change and progress. Our fleet—one of the most
partners, was a big part of the new terminal orientation In 2017 we consolidated the roles and responsibilities efficient in the country—was expanded with the
process for YQB employees. This was only the first of the three Airport Protection Division departments: addition of a third Oshkosh Striker truck. This makes
phase in a more extensive Passenger First® training the Operational Control Center, Airport Security us much more response-ready and improves
program planned for 2018. Service, and Aircraft Firefighting Service. passenger safety. The Aircraft Firefighting Service also
acquired new state-of-the-art equipment, including a
AIRPORT OPERATIONS From February 8 to 11, 2017, Division managers thermal camera, powerful rescue tools, and a nozzle
The Operations team had a lot on its plate in 2017. received emergency response management training that can pierce the fuselage of an aircraft and
Not only did it have to maintain tight security while with a view to improving efficiency and team synergy. extinguish a fire from the outside. Officers and
continuing to offer first-rate customer service, it had to As it turned out, the training came in very handy in a firefighters received training on the new tools.
contend with two major work sites as the new terminal number of emergency situations during the year.
was being built and repairs were being made to the We put our evacuation plan to the test when a suspicious The Aircraft Firefighting Service carried out exercises
main runway. Although the runway project involved package was discovered on September 10, 2017. to improve coordination with Airport Security and the
hundreds of workers and trucks, it was completed The incident prompted us to revisit certain procedures, Operational Control Center in an emergency.
safely, with no incidents or flight delays. The team took but the operation was successful nonetheless and These proved very instructive and have led to marked
over operations at the new terminal on October 13, 2017. once again provided the opportunity to demonstrate improvements in procedures. As a further step in our
Airport Operations then conducted three basic and that passenger safety is our top priority. emergency response preparedness, we plan to
three advanced tests involving more than 500 volunteers acquire tabletop exercise software in the near future.2017 Highlights
ENVIRONMENT AND SUSTAINABLE
DEVELOPMENT
Our Emergency Response Plan (ERP) was in need of a YQB spares no effort in ensuring all operations are • Environmental assessment of new projects and effort to
complete revamp, so our Division head enthusiastically environmentally friendly. One of the requirements of reduce energy and water consumption for new structures
tackled the task of charting the roles and responsibilities YQB’s lease with Transport Canada is that it have an • A wildlife management program
of all internal and external stakeholders. A number of environmental management system (EMS) based on
meetings and discussions were held to ensure solid ISO 14001. The following points are all part of our EMS The noise management committee met three times
coordination between stakeholders in the event of an and an integral part of activities: in 2017 to discuss the concerns of residents living near
emergency. Our new EMP should be ready in early 2018. • A recycling program for hazardous and non-hazardous the airport.
waste materials
We also reviewed our first aid program in 2017 with a view HUMAN RESOURCES
to improving passenger service. The Airport Security team • A maintenance and inspection program for oil tanks
is now responsible for administering first aid in the terminal. and oil interceptors on airport property At Québec City Jean Lesage International Airport, you
Our team now includes patrol/first aid officers equipped • Environmental offset measures: regularly see employees going above and beyond the call
with portable kits and Segways, making them more mobile of duty in assisting coworkers and passengers. That’s why
- Annual donation of 1,000 trees to a non-profit YQB’s recognition committee created the BRAVO
and ready to provide the highest standards of service to
organization to be distributed free to residents plus CHARLIE program—so these good deeds do not go
employees and travelers.
$1,000 to run the program unnoticed. YQB employees simply log on to the intranet
YQB developed an active shooter incident awareness - Maintenance of eight beehives on airport property to recognize colleagues who have gone the extra mile.
campaign in response to the events at the Fort Lauderdale and sale of honey with proceeds going to charity
airport on January 6, 2017. The program, which includes an (four more hives will be set up in 2018) YQB also developed an individual employee training plan
informative video filmed at YQB, is aimed at all airport this year. It will allow us to more accurately define each
- Preliminary sustainability report as per Global
community employees. employee’s day-to-day tasks and responsibilities and also
Reporting Initiative (GRI) guidelines (report drafted
measure the effectiveness of technical training, which will
in 2017 based on 2016 data and audited by
Lastly, YQB is proud to be one of eight airports be evaluated by the trainer and manager after the fact.
Raymond Chabot Grant Thornton)
participating in the Canadian Aviation Security Awareness The plan covers Transport Canada regulations, airport
Program (CASAP), a national initiative to provide • Accreditation by Airport Carbon operational obligations, and the requirements of
consistent guidelines to new employees. Candidates Accreditation, a global organization each position.
applying for a Restricted Area Identity Card (RAIC) must affiliated with Airports Council
take the training, which includes a general section International (ACI) World, whose In April an orientation video was produced to explain
applicable to all Canadian airports and one specific to mission is to promote measures YQB’s three core values and three strategic objectives
Québec City Jean Lesage International Airport. to reduce carbon emissions at to new employees. The video presents the organization’s
airports. YQB was awarded Level 1 overall vision and helps creating a sense of belonging in
SAFETY MANAGEMENT SYSTEM certification in 2017 and will pursue Level 2 in 2018 new employees.
YQB implemented all required measures (risk • Management of waste snow (two onsite snow dumps),
de-icing products, and halocarbons We also revamped the YQB 101 training given to new
management, equipment and facility inspection, employees. It covers the airport community, the YQB
process auditing) to ensure safe operations in 2017. • An effective accidental spill management procedure environment, and the impact each employee has on theYQB • 2017 ANNUAL REPORT 15
REAL ESTATE AND COMMERCIAL MANAGEMENT
AND DEVELOPMENT
organization’s long-term success. The training is now In January 2017 YQB launched a mobile app designed In addition to its regular revenue agreement management
delivered by a group of employees from different to facilitate air travel before passengers even get to the activities, the Real Estate and Commercial Management
departments. airport. The app uses location-based technology to send and Development Division proceeded with the selection of
passengers notifications, instructions, and other real-time the shops and restaurants that would be part of YQB 2018.
The theory course for members of the airport community content, with the option of contacting a member of the We received a number of great proposals through private
seeking to obtain an Airside Vehicle Operator’s Permit Passenger Experience team directly. Friends and family contract negotiations and the request for proposals issued
(AVOP) is now available online and can be taken at their can also check the status of a flight and the whereabouts in early 2017. We are confident that the local, national, and
convenience. of the person they are picking up. international partners we have selected will deliver
services that meet the needs of passengers, their travel
For the third straight year, Security, Safety & the On November 30, 2017, YQB was awarded the grand prize companions, and YQB employees.
Environment Month was held in May and was a in the “site or application – service of the year” category at
resounding success. Starting in September, YQB also the 23rd annual Boomerang Awards. The app is available
began organizing monthly activities to address these on the App Store and Google Play. It has been
key issues more consistently throughout the year. downloaded by over 10,000 users since its launch in Q1
2017. We plan to make a number of updates in 2018 to
We shared our health and safety know-how again this year improve the level of service to passengers.
by participating in the Safety Round Table in September
2017. As a matter of fact, the 2018 meeting will be held at Since a good many of YQB’s management and operating
YQB. We look forward to hosting the best and brightest activities are now cloud-based, considerable effort was
from Canada’s airports. Université Laval also invited YQB’s put into strengthening our data exchange infrastructure to
health and safety advisor to give a talk to its industrial improve interoperability among airport-based systems,
relations students about YQB’s practices and procedures. cloud-hosted systems, and our outside partners’ systems.
This data movement together with the added vulnerability
INFORMATION TECHNOLOGY of the cloud prompted us to put more of an emphasis on YQB MANAGES 8 HIVES
The Information Technology team had little downtime in cybersecurity. We thus completed a number of projects TO HELP POLLINATE
designed to give users more flexibility without NEIGHBOURING CROPS
2017, with the opening of the new international terminal
and installation of all the requisite technology, including compromising our best-in-class security.
automated border clearance self-serve kiosks and
communications and dynamic display systems. The team We also kicked off a collaborative platform project this
had to test the new tools and then train employees on how year. Slated for rollout next year, the central platform will
to use them so everyone would be ready when the doors facilitate interaction among employees and partners in
opened on December 11. various ways. It will also be made available to the airport
community as a whole to make collaboration that
much easier.2017 Highlights
MARKETING AND COMMERCIAL DEVELOPMENT AIRPORT PLANNING
Four new concepts and vendors were unveiled in July 2017, In 2017 the Marketing and Development Department The Airport Planning Division worked on a number of
including a new duty free shop operated by Aer Rianta finished rolling out the new YQB brand image, with input projects over the year, including developing a master plan,
International, a central bar and a café/restaurant run by from other concerned departments. an airport road access study related to a potential highway
Nourcy, two Relay stores, and two International Currency entrance at the airport, an overhaul of the airport’s
Exchange counters. In November 2017 it was announced In August 2017 Réseau de transport de la Capitale (RTC) operations manual, the launch of Phase 1 of the
that a Starbucks was on its way. The Loop duty free announced a plan to create Route 6 to establish regular geographic information system (GIS) application for
shop—four times the size of its predecessor—has the look service between the airport, Québec City tourist airport employees.
and feel of the leading international chains and a broad attractions, and the Sainte-Foy hub
selection of luxury goods and exclusive products. It has (Laurier-Lavigerie-Hochelaga area). RTC has not yet As part of the terminal expansion, the Airport Planning
been offering a one-of-a-kind shopping experience to specified in what year the shuttle will be put into service. Division also provided input on the design of the new
passengers since it opened in December. The Nourcy check-in hall, passenger check-in simulations, and
central bar also opened in December. Located in the center The number of taxi fares continues to grow even though Operational Readiness and Airport Transfer (ORAT)
of the new international terminal, the eatery serves up local Uber service is now available at YQB. We also worked on activities in preparation for the opening of the new
fare in a relaxed and delightful setting. The compass rose developing a taxi system management tool. The purpose international terminal.
suspending above the central bar, combined with the view of the pilot project is to test a platform for managing
of the runways and mountains, makes a striking impression queues and automating the passenger pickup process at The team also collaborated progress on other projects,
and will surely be a real differentiator for YQB. Other food the airport. Unlike traditional physical booths and kiosks such as paving 9e Rue and the RCMP parking lot,
service vendors will be announced in 2018. widely used to manage taxi flow, YQB has had a custom developing the southwestern sector, reconfiguring the
interface developed that will fully integrate with the Charlie taxiway, and an analysis for future runway end
By popular demand, the terminal now boasts massage dispatch system already in use by 95% of taxis at the safety area (RESA).
chairs and a Best Buy electronic vending machine to airport. Taxi drivers will automatically be added to a virtual
improve the passenger experience. queue when they arrive at the taxi waiting area and will be
assigned fares in order of arrival. The solution will be tested
Through partner agreements, passengers are now able in early 2018 for rollout later in the year.
to use the search engine on the YQB website to find
and book a rental car at a discounted rate. With YQB 2018 construction underway, a number of
display ads had to be moved or taken down. New spaces
YQB brought on a new refueling operator this year, will become available in Q3 2019. Despite these
Harnois Groupe pétrolier. Several building projects are challenges, advertising revenues continued to climb
also being explored with current and potential tenants. in 2017.
YQB also purchased a building that was constructed and
has been operated by Hélicoptères Canadiens since 2005.
The building, which was rented to a partner operating at
YQB, had been used as an aviation training and equipment
storage facility.YQB • 2017 ANNUAL REPORT 17
TECHNICAL SERVICES
It was certainly a banner year for Technical Services, tools, clearly reflects our commitment to provide
whose specialists attended over 800 hours of training and end-to-end service, cut down on travel time, and
information sessions in recent months to be ready to take streamline the reporting process (performance indicators,
over the new facility and equipment delivered in Phase 1 regulatory compliance, data integrity, etc.).
of the terminal expansion and rebuild.
Lastly, 2018 will mark the final stage in the digital revolution
The number of assets managed by Technical Services introduced by Technical Services two years ago as
nearly doubled with the addition of the YQB 2018 implementation of the new integrated platform draws to
infrastructure, not to mention the size of the new terminal, a close. This last phase will focus on digital document
which is now 50,000 m2. The team oversees the management, integration of occupational health and
day-to-day operation of no less than 110,000 m2 of facilities safety measures (lockout procedures, work in confined
to ensure quality, efficiency, and security. In pursuit of this spaces, etc.), inventory management, and energy
mission, we completed some 12,000 targeted efficiency of YQB facilities.
interventions in 2017 to support YQB operations.
We also ramped up our efforts to incorporate Technical
Services into the computerized maintenance
management system (CMMS), which has become the
backbone of our operations. Our approach, based on a
single, unified user experience and new application-basedYQB 2018: NOW DELIVERING
A WORLD-CLASS EXPERIENCE
This year marked a major YQB 2018 has several objectives: increase capacity growth in air travel expected over the next 20 years.
to meet the needs of passengers, fuel competition The new terminal opened to the public on
milestone in the growth among carriers, and offer lower fares to the traveling December 11, 2017.
public as a result.
of Québec City Jean Lesage
Above and beyond the 550,000 hours of work it has
International Airport (YQB) necessitated since 2015, YQB 2018 is the linchpin of a
with the opening of its new strategy to position YQB as a world-class facility able
to compete with the best and ready for the substantial
international terminal—
the largest construction project
in its history. Worth a total of
$277 million, this investment
and its parallel projects have
required years of preparation,
months and months of hard
work, and the talent of hundreds
of people to deliver—on time OFFICIAL INAUGURATION OF THE NEW INTERNATIONAL TERMINAL ON NOVEMBER 16th, 2017
and on budget—a monumentally
complex and strategically
important facility.
RIBBON CUTTING BY THE VERY FIRST PASSENGERS ON DECEMBER 11th, 2017YQB • 2017 ANNUAL REPORT 19
THE PROJECT YQB 2018 encompasses more than 10 individual
projects, including construction of a new
YQB 2018 is also like a dauntingly challenging
puzzle—a jigsaw you have to put together while
OVER THE MONTHS
state-of-the-art international terminal, upgrades keeping the airport open 24 hours a day, 7 days a week,
runways and aircraft traffic lanes, and development but whose pieces form a vital part of the Québec City
of premium shopping anddining options. picture. When it came to managing some of the largest
construction sites in the Québec City area, careful
planning and close oversight were keys to success.
OCTOBER 2015 JANUARY 2016 JUNE 2016 SEPTEMBER 2016 MAY 2017
NOVEMBER 2017
YQB 2018 was highly innovative in its design approach • Over 100 professionals from six different firms met in The project was divided into two phases to make it
based on Building Information Modeling (BIM)—a first the same project office for months working toward easier to keep day-to-day operations running
in Québec for a project of its size. The design also a shared goal. smoothly during construction and have enough
reflected a desire to raise the bar for sustainable • A BIM-based design was used to detect and correct loading bridges for the number of flights, which kept
construction by leveraging geothermal energy, planning errors immediately, make informed right on going up!
automatic lighting, heat exchange, and fresh air flow decisions, and control future maintenance costs.
control technology. The first phase of terminal expansion kicked off in
• A virtual 3D mockup showed the project taking spring 2015 and was completed on time and on
From the beginning, it was clear the project was an shape in real time and integrated building budget. The second phase will involve upgrades to the
opportunity to follow an outside-the-box, sustainable maintenance data to track the lifespan of the current terminal. These began in January 2018 and will
approach: individual components, their warranties, and their wrap up in 2019 when the two terminals will be
technical specifications. permanently joined.
• An aviation hangar adjacent to the work site was
converted into a project office. • There was a heady and contagious sense of
excitement and enthusiasm about being involved
in the construction of the new terminal and
ancillary facilities.LIGHT-INFUSED ARCHITECTURE AND NORDIC-INSPIRED DESIGN The heart of the new terminal features plenty of natural There is also an impressive mobile light fixture that The geometric fixture was designed specifically for light and windows offering views of the runways and hangs overhead. If you stand on the blue spot, the YQB 2018 by Art Design Novation (ADM) under the Mount Bélair. It has an open, comfortable feel to it. 40 panels transform into a stunning compass rose— artistic direction of sculptor Éric Lapointe. The design evokes the St. Lawrence River and all a nod to the mosaic that used to grace the floor of things Nordic, like its benches in the shape of glaciers. the old terminal.
YQB • 2017 ANNUAL REPORT 21
ON YOUR MARK, GET SET, TEST!
And what about operations? To bring the new facility ORAT includes six phases: The general public was invited to take part in the
online as seamlessly as possible, we looked to the 1. Development of the guide and operational concept simulation exercises. The response was immediate:
highest industry standards, opting to follow the 500 available slots were filled within days.
Operational Readiness and Airport Transfer (ORAT) 2. Operational meeting in key sectors The volunteers took their role seriously and shared
method to smoothly transition to public use. ORAT is 3. Familiarization, training, and mobilization constructive feedback to help us improve the
a time-tested German approach that has been used experience and exceed passenger expectations.
4. Simulations
to open many an airport around the world over the
past 20 years. 5. Operational transfer of activities
6. Post-opening follow-upsYQB • 2017 ANNUAL REPORT 23
ONWARD AND UPWARD
YQB continued to grow in 2017, welcoming Today we are even better prepared to handle
1.7 million passengers despite construction. the boom in international air travel, attract
YQB’s passenger traffic has grown at a new stakeholders, and give passengers a
compound annual rate of 7% for ten years memorable Québec City experience. Now for
straight and the airport now offers 420 flights the next challenge: the U.S. preclearance
a week, some 30 direct destinations, and center to speed our growth and position us
global access. Its operations also generate among the country’s top airports. Our objectives
thousands of jobs and major economic are clear: continue working to make Québec
spinoffs. City easier to get to, strengthen its connections
to the rest of the world, and enhance its
economic growth and visibility for the benefit
of our passengers.
”I would like to give a special thanks to my
team and the hundreds of employees who
have brought our vision to life. Talented and
dedicated, you are driven by excellence
and consistently go above and beyond.
I am honored to work with you.”
Gaëtan Gagné, CD., LLIF, C. Dir., ASC
President and CEOYQB: A KEY DRIVER
OF ECONOMIC DEVELOPMENT
YQB is a catalyst for growth Over the years Québec City Jean Lesage International
Airport (YQB) has become a powerful engine of
Airport operations at Québec City Jean Lesage
International Airport generate $628 million in gross
in the region, generating economic development in the region. domestic product (GDP) for Canada and generate
5,674 full-time jobs around the country.
$628 million in economic A 2017 study by the Conference Board of Canada
offered a neutral, third-party assessment of the
benefits and 5,674 jobs. economic benefits generated by YQB. The Conference
Board’s findings speak for themselves.
Airport Québec City Rest of Other Canadian Total
operations area Québec provinces
GDP (in current thousands) $260,000 214 000 $ $153,694 $627,694
Jobs 1,863 2,384 1,427 5,674YQB • 2017 ANNUAL REPORT 25
These numbers clearly show that YQB is a key • Visitors who pass through YQB spend nearly
economic driver in the region and plays a decisive $210 million in the Québec City area every year—
role in Canada’s prosperity. The spinoffs are so great an average of $630 each
that they benefit not only the local economy, but the
provincial and national economies as well.
AND THAT’S NOT ALL!
The Conference Board of Canada also found that: From 2005 to 2019, YQB will have invested just
• YQB generates $114 million in employment income over half a billion dollars in infrastructure (terminal,
in the Québec City area buildings, runways, and more). According to
Conference Board of Canada estimates, this
• The various levels of Canadian government collect construction work will generate $506 million in
some $63 million in indirect taxes and levies as a GDP and generate just over 6,000 jobs across
result of YQB’s operations alone the country.
Construction Québec City Rest of Other Canadian Total PRIDE, DRIVE,
work area Québec provinces
AND CONFIDENCE
GDP (in current thousands) $214,591 $212,568 $78,830 $505,989
Jobs 2,802 2,335 877 6,014 ARE THE KEYS TO
PROSPERITY: FOR YOU,
FOR US, AND FOR THE
PEOPLE WE SERVE.Québec City Jean Lesage International Airport (YQB) continued
2017
PROJECTS
to make infrastructure improvements over the past year—
the most important being completion of the new international
terminal and repair of runway 06-24. Read on to learn more.
NEW INTERNATIONAL TERMINAL
The terminal expansion project (Phase 1) began in New furnishings in the boarding areas (seats,
April 2015 and was completed on December 11, 2017. benches, lounge space, work counters, etc.)
The YQB 2018 team pulled out all the stops to get add to passenger comfort and convenience.
the new facility built and equipment installed on About 80% of seats now have electrical and USB
time, on budget, and according to plan. We are outlets for passengers to charge their devices.
ENGINEERING AND
CONSTRUCTION
very proud to have completed the biggest
expansion in YQB history. CONSTRUCTION OF HEATING AND COOLING
PLANT AND GEOTHERMAL FIELD
The design of the new terminal was inspired by Construction of the new heating and cooling plant
Québec winters. It features modular shapes that and geothermal field near the control tower kicked
evoke snow and ice, offset by warmer materials. off in April 2016 and was completed in fall 2017.
Cool colors and interesting lighting further YQB facilities are now primarily powered by heat
accentuate the space and make a striking exchange and geothermal energy—an investment
impression as passengers walk in the door. that is both environmentally friendly and
cost-effective.
New terminal by the numbers
112 smoke detectors 1.33 km of cabling
5,035 sprinkler heads 12.5 km of ventilation ducts
3,325 LED lights 86 km of pipes
(heating/cooling, plumbing,
216 cameras and fire protection) roughly
166 electric panels 9.6 times the height of
Mount Everest
742 speakersYQB • 2017 ANNUAL REPORT 27
YQB 2018: A BIM MANAGEMENT MODEL
YQB has always placed great importance on emerging A few steps away, existing YQB vendor Paradies Work has also begun on a Starbucks, which will sell
technologies and continues to be a technology Lagardère Travel Retail (Relay) operates a completely coffee, beverages, baked goods, breakfast, lunch, and
trendsetter. For the terminal expansion and upgrade, revamped and expanded convenience and travel protein boxes starting in summer 2018. The new store
our teams used an innovative project management store. When work is completed in 2019, there will also will be 100 m2 in size and located in the sterile area
model known as building information modeling (BIM). be a Relay newsstand in the public area. where passengers emerge from security.
There is a video on the YQB 2018 website
(www.yqb2018.com) describing the BIM approach International Currency Exchange, a long-standing COMMUNICATIONS AND PUBLIC RELATIONS
and how it was used at YQB. YQB applied BIM up to fixture at YQB, has two new custom-built exchange MANAGEMENT
and including the sixth dimension (6D), which counters—one in the public area and one in the We have put a lot of effort into conveying the YQB 2018
concerns sustainability (e.g., energy assessments). sterile area. experience to passengers and stakeholders over the
past year, even before the new facilities were open.
We are frequently invited to speak on our The new terminal also has a real local feel with the We worked on a virtual model of the new terminal early
forward-looking approach at conferences and arrival of noted Québec City delicatessen operator in the year. The goal of platform 360.yqb2018.com was
seminars and we receive a lot of site visit requests. Nourcy, with its striking, asymmetrical bar centrally to be able to show a virtual rendering that was as
YQB representatives serve on various committees located in the sterile area. Alcove booths around the lifelike as possible. Obviously the platform was
advocating for the adoption of BIM, and team bar beckon to passengers seeking a quiet place to Web-based, but the project also included an
members attend seminars on the topic. relax and enjoy something to eat or drink. The menu innovative, on-the-ground experiential marketing
includes meals, alcoholic beverages, and Nourcy’s component. A squad was sent out on a YQB 2018
Going forward, YQB plans to harness the full potential famous pastries and gourmet chocolates. promotional tour, visiting different events and public
of BIM in managing and maintaining these buildings. Once renovation of the old facility is complete in places in the Québec City area to let people take a
2019, Nourcy will also operate the café/restaurant virtual tour of the new terminal. The initiative included
RENTAL SPACE BUILD-OUT AND ARRIVAL in the public area. a big promotional campaign and a contest.
OF NEW VENDORS
A dazzling mobile light fixture designed by sculptor We also conducted a number of site tours for our
Work was done in 2017 to build-out retail space for partners, and the general public was able to explore
four new vendors that opened their doors in the Éric Lapointe of Art Design Novation (ADN) hangs
over the bar. Called Tous Azimuts (All Out), the unique the new terminal through the YQB 2018 simulation
new terminal on December 11, 2017. game. There was a series of announcements in 2017
piece is inspired by YQB’s vision of an exciting, digital,
interactive future. It is made up of 40 aluminum panels about YQB 2018, including one about our new shops
The new duty free shop operated by Aer Rianta and services. It all culminated in two historic dates:
International quadrupled in size, from 100 m2 to covered with taut fiber optic fabric powered by built-in
LED lights. The shapes and colors of the fixture the unveiling of the new terminal on November 16
400 m2. It carries an extensive selection of luxury attended by elected officials and members of the
goods, including makeup, perfumes, sunglasses, change depending on the time of day and your
perspective. From one spot, the structure looks like a business community, and the grand opening on
and accessories, as well as an array of tobacco December 11 when we welcomed our first passengers.
products, wines, and spirits. compass rose—a nod to the mosaic that used to be
on the floor of the old terminal. Now this compass rose
2.0 looms large over the heart of the new terminal in a
glittering tribute.2017 Projets
OPTIMIZATION OF THE BAGGAGE
HANDLING SYSTEM
Major updates were made to the explosives detection number of measures as part of the Operational 100 members from six different companies and multiple
system from June to October 2017 as part of the Hold Readiness and Airport Transfer (ORAT) method, including disciplines has been meeting in an aviation hangar near
Baggage Screening Recapitalization Program coordinated operational testing, training sessions, site familiarization the construction site. Working closely together like this has
by the Canadian Air Transport Security Authority’s tours, and more. As a result, we were more than ready to allowed team members to coordinate in real time and be
(CATSA). The system now features three levels of welcome the first passengers to the new terminal on flexible and agile in carrying out their respective tasks.
detection, including two high-speed tomography systems December 11, 2017.
(eXaminer XLBs) for levels 1 and 2 and a manual search for RENOVATION OF THE OLD TERMINAL
level 3 to ensure more detailed imaging and faster handling NEW TECHNOLOGIES The focus in 2018 and 2019 will be on upgrading the 1996
of checked bags. Last year also saw introduction of all the technology and and 2008 buildings and standardizing services (phases 2
equipment needed for the expansion, including seven new and 3). The retrofits present a considerable logistical
Also part of YQB 2018, two carrousels and a delivery dock telecommunications rooms. We added wireless access challenge since the building is still in use—a little like inviting
for oversized baggage and special items from international points, cameras, and networking equipment. We also friends over for dinner when you’re still renovating the
arrivals were installed in anticipation of the official opening boosted the capacity of our access control, public kitchen. An interior passageway has been built to allow
of the new terminal in December 2017. Plans to add a announcement, and dynamic display systems. And today passengers to safely access the boarding gates in the new
second baggage sorting room and storage system that we are already seeing the benefits of these upgrades and international terminal during construction. A heated
had been in the works since 2016 were updated in summer advancements. exterior passageway has also been constructed under
2017 to increase checked baggage capacity and cut costs. the canopy in front of the new terminal so international
The new baggage handling system will comprise two New check-in kiosks and automated luggage bag-drops passengers can get to the old terminal.
independent subsystems to ensure redundancy and were added to streamline the passenger departure
greater flexibility for future updates. Work will begin in 2018 process. New primary inspection kiosks at customs were RUNWAY REPAIRS
and continue through late 2019. also unveiled at the official opening on December 11, 2017. YQB had to make runway repairs to ensure the long-term
The new kiosks will streamline the customs process viability of its facilities.
NEW LOADING BRIDGES for passengers.
Five new loading bridges were installed in 2017 for gates After years of planning, the second and final phase of repairs
33 to 37. The new bridges connect securely to a broader One of our main telecommunications rooms was also on runway 06-24 ran from May 23 to August 9, 2017.
range of aircraft and improve the passenger experience. moved from the 1996 building as it was located in an This was also an opportunity to redo the surface drainage
The bridges have been designed for efficiency and area slated for retrofitting in 2018. We also moved the system to prevent water build-up. Navigation aids were
durability in local weather conditions. In future they will 16 antennas on the roof in preparation for the work. replaced to improve aircraft guidance, and runway lighting
also be connected to the building management system The systems in the building being upgraded will be systems were upgraded. This latest upgrade ensures
for automatic temperature control. The bridges will also standardized in 2019 for the new equipment and redundancy with two light circuits alternately connected
emit alerts to allow for remote troubleshooting and faster technology. allowing the runway to stay open even should one of the light
response times. circuits fail. Runway 11-29 stayed open during the repairs,
YQB RECOGNIZED FOR YQB 2018 continuing to deliver top quality service to passengers.
MANAGING OPERATIONAL IMPACTS PROJECT MANAGEMENT
Working closely with Operations, we did everything we The YQB 2018 team was honored to accept the Élixir The first phase of the project—repairing the area where
could to minimize the impact of construction on our Award from PMI-Montréal on December 4, 2017, for its the two runways intersect and the remaining stretches of
passengers and partners in 2017 and reduce the risks outstanding management of YQB 2018 and the YQB 2018 runway 11-29—was in summer 2016. YQB now has two fully
inherent in a project of such size. We implemented a project office. For nearly four years, a team of over refurbished runways.You can also read
