A MESSAGE FROM ICTS EUROPE PRESIDENT & CEO- OREN SAPIR
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ISSUE 7 — 15 May 2020
A MESSAGE FROM ICTS EUROPE PRESIDENT & CEO—
OREN SAPIR
Dear ICTS Family members,
The momentum of moving to the new normal is accelerating around the world.
Meanwhile we hear of a second wave that will or will not come. It does not
change the fact that caution still needs to be practiced.
I hope that you are all feeling well and getting some fresh air while moving to the
new normal, and I also hope that you watch out and take the necessary steps to
protect your health. While we are doing the same at management level, we look
out for the health of ICTS.
“I hope that you
are all feeling well Slowly flights start to resume, buildings are opening, but it is very slow and very
different. We adapt, as our clients and stakeholders do, and are building the
and getting some
foundations for the future with new technologies, processes and ideas, and our
fresh air while clients welcome them.
moving to the
This week, I have seen a great initiative started by ICTS France at Orly Airport,
new normal.” with a very nice video (see page 7) and a challenge to other subsidiaries to come
up with something similar. ICTS Italy has accepted the challenge - let’s see who
will be next. I loved to see the initiative coming from the employees, with great
spirit and creativity.
Looking forward to the next time we meet each other.
As always, yours truly,
Oren Sapir
1
AN INTERVIEW WITH GENERAL MANAGER ICTS FRANCE —
JEAN-BAPTISTE THELOT
How are you?
Given the circumstances, I am doing quite well! My family and I are keeping
healthy and safe, which is the most important thing. Fortunately, neither ICTS
France nor ICTS Belgium have had any serious cases of, or indeed, lost anyone to
Covid-19.
I’m currently swamped with organising the company and adapting to the consid-
erable decrease in activity we’ve experienced since the break of the crisis.
However, I’m also trying to make the most of this particular period, spending
more time at home with my wife and three girls. Simply having lunch with them
every day is already a significant change!
What message do you want to send to your employees and the wider ICTS Europe
Group?
I'm immensely impressed and proud of the manner in which ICTS employees
have rallied together during this crisis, and ‘ICTS Connect’ has proven to be a very
effective tool for maintaining this sense of unity across the Group.
During the peak of the pandemic, in April and May, we asked for volunteers in
“Together, we will
France to continue working. Despite the understandable anxiety generated by
overcome this crisis the virus, I was extremely proud and grateful to see that we had more volunteers
and rise again, than needed to support our operations and clients.
stronger!” I would like to reassure our employees and say they must stay confident in ICTS’
resilience. Our company is very strong, not only in its values and culture, but also
financially. Together, we will overcome this crisis and rise again, stronger!
And more than anything, I want to them all to stay safe!
On a personal note, what have you learnt to appreciate during this forced change
of routine?
I have come to appreciate, even more than before, the importance of human re-
lationships during this difficult time of lockdown. We who make up ICTS are,
more than anything, an interconnected group of individuals, each with their own
feelings, sensibilities and ways of coping during lockdown.
I try to make some time to call colleagues and family, to check on them and see
how they're doing.
It also helps me recognise just how volatile our situation is. What could have
been considered as being strong assets, can very quickly break apart in just a few
weeks. That's why we must always maintain our mental agility and humility, so
we can constantly assess the ways we are working. The challenges we face must
be transformed into opportunities - to create new value propositions, a smarter
organisation, and improved working processes. For example, as most of us were
forced to work from home full-time during this period, maybe tomorrow we
could use this practise to reduce travel and improve our overall efficiency?
2
Quarantine is an unchartered territory and we are here to help!
Every week we will be looking to tackle a different challenge by sharing your survival tips.
This week’s topic: “NATURE — WHAT DO YOU APPRECIATE DURING LOCKDOWN?”
Paul Reynolds, Senior ICTS Trainer,
London Gatwick, ICTS UK & Ire-
land—”Photography has been a
hobby of mine for 40 years and I
always think when you look at a
picture through the lens, don’t
just take a snapshot, but wait pa-
tiently for the right moment, then
take the photo.”
Helen Cleave, Security Agent,
Edinburgh Airport, ICTS UK & Ire-
land—”What I am enjoying about
the nature is the amazing walks
right on my doorstep that I have
never had the time to appreciate.
Once things start to settle, I am
going to try and keep up the
walks on my days off.”
Marijke Tuninga, HR Manager,
CTSN Group—”Nature means a
lot to me, not only during lock-
down. I live in a small town near
Amsterdam with a nature reserve
in my ‘backyard’.
In the Netherlands we are lucky
that we did not have a complete
lockdown and were able to go
outside without restrictions.
In the morning I like to walk in this reserve before I start working from home. This gives an extra boost in your
head and at the same time it gives a little ‘me’-time. Especially in the spring, it’s so wonderful to see nature
bloom and come to life. Last week the early mornings were still cold and misty. Walking becomes a matter of
taking many photos rather than steps.”
3
“Throughout the lockdown in Holland we have still been
allowed to go outside to do sports such as hiking or running,
preferably with your direct family members or on your own
and bearing in mind the 1.5 metres social distance.
I have the privilege to live near a forest and a beach. I go out
for long runs and/or hikes as often as I can. Being in nature
gives me such a boost both mentally and physically. Besides
that, it is fun to discover new trails and routes in an area
where I have lived for many years!” - Sacha Miettinen,
Project Assistant CTSN Group/ICTS Europe and Editor of ICTS
Europe Connect.
Roberta Puccinelli Sher, Communication Manager, ICTS UK &
Ireland and Editor of ICTS Europe Connect—”I have only re-
cently heard about ‘forest bathing’ from a friend. Forest
bathing is a Japanese practice - a process of relaxation;
known in Japan as shinrin yoku. The simple method of being
calm and quiet amongst the trees, observing nature around
you whilst breathing deeply can help both adults and chil-
dren de-stress and boost health and wellbeing in a natural
way. Learn more about it here.”
“Once the “lockdown” was announced, alternative ways
should be found. Cooking, baking and cleaning the house
were the main daily activities…
Meanwhile, we realized that the spring was here, which be-
came a powerful medication for people’s hearts. Balcony life
was a new daily routine for us and our families! During lock-
down, it became much more appreciated.
… And the time goes by and the sun and sea of Greece can
heal everything, as a good friend used to say” - Evangelia
Loulou, Tender Manager, ICTS Hellas S.A.
Photos taken by Spyros Pavouris from ICTS Hellas.
Athenian morning view during Covid-19 times Athenian evening view during Covid-19 times
(Athens, Greece, Spring 2020) (Athens, Greece, Spring 2020)
4
Monica Salomoni, Operations Manager, ICTS Italy, shared a picture of some of team ICTS
Italy. Face masks are worn to minimize the spread of COVID-19.
Graham Clare, ICTS Station Manager at Dublin Airport – “At
Dublin we are very lucky to have a number of US carriers op-
erating cargo-only flights which require ICTS Aviation Security
Services.
American Airlines has commenced weekly cargo operations
from Dublin to Dallas Forth Worth using a Boeing 777 air-
craft. This is one of the largest aircraft currently flying from
Yvonnic Lory Dublin Airport. ICTS provides Security Agents for every arrival
and departure, who are responsible for the guarding, access
control and aircraft protection while the aircraft is on the
ground.
United Airlines continues to operate three weekly cargo
flights from their base in Washington. The ICTS team is re-
quired to perform regular ramp guarding and aircraft access
control. These cargo flights operate slightly outside the tim-
ings of the regular passenger flights and we are very grateful
for the teams coming in earlier than normal to meet the
Gerard O’Reilly flight, or staying on a late shift for the evening departure.”
5
We are delighted that close to 60 ICTS staff have already
registered to attend future sessions. Thank you for the
positive feedback received – here is a snapshot:
“ICTS Europe is addressing COVID-19 risks with solutions
that will boost global confidence and help the industry to
bring airplanes back to the air as soon as possible.”
“I'm very happy to have attended the meeting the other
day. I wanted to thank you and the entire PQCT depart-
ment. With these meetings, even if virtual, you allow em-
As a result of the disruption caused by the ployees who unfortunately are not working now, to feel
Coronavirus, the PQCT Department took the
part of a group, of a project, of a family. I really appreci-
initiative to conduct online distance training
ated the "human" side of the initiative. Staying in touch in
sessions for ICTS staff around the globe.
these difficult moments perhaps allows us all to support
each other.”
A total of 20 such sessions, attended by al-
most 230 staff members, have taken place
“It was great to have all Senior Managers and Directors
between 6 April and 13 May. The sessions
present. - Thank you for the opportunity to meet people
have covered topics such as Motivation, Lead- from distant stations and different parts of the compa-
ership, Change Management, and the qualifi- ny. (…) I am glad to be part of such a wonderful team.”
cation of OJT trainers. ICTS personnel from
Europe, Canada, USA and the United Arab “I believe this is a great chance to "grow" professionally,
Emirates and from across multiple Divisions because it helps me building those strong shoulders we all
(Aviation, General Security, Canine and the need every day, to overcome daily difficulties and chal-
Support functions) were in attendance. lenges. (…) Even if this virus seems overwhelming in our
everyday life, we'll keep on doing our best to stay safe
Starting this Friday (15 May) at 16:00 CET, the
and satisfy all our clients.”
PQCT will hold informal online events -
“Afternoon Coffee with the PQCT”.
“Many thanks for this session. I enjoyed it immensely and
Please join us by booking your place with
it has motivated me during the current situation. There is
Monica Zottarelli.
a lot that I can take forward from this. - The key note that
I took from the seminar is the critical importance of Com-
munication.”
ICTS UK & Ireland College Security Team supporting the
local community during Covid-19 The City of Westmin-
ster College’s campuses may be temporarily closed to its
staff and students, but the ICTS Security Team is onsite
and assisting the local community.
(L-R): Philip Skepple, Kamal Hashi, Santhja
Siwasubramaniam The College’s Paddington Green Campus is being used by
the local Council and its Community Volunteers as a tem-
porary food distribution centre during the pandemic. The
ICTS team who is responsible for securing the College, is
pleased to help with the facilitation of this service.
Kamal Hashi
6
Guy Peters, Operational Director, ICTS Belgium shares with us
pictures of the ICTS teams in action for the re-opening of the
recycling facilities.
Philippe Forest, Director General, ICTS Geneva, Switzerland
shares with us photos of ICTS’ Cargo Screening colleagues
at Geneva Airport.
Panagiotis Fistedis, Managing Director, SE Europe & Cyprus
shares with us photos of ICTS’ Security teams from the air-
ports of Cyprus.
Sofiane Jouini, Director of ICTS Orly Airport, ICTS France —
Click here to view a video created by the ICTS team at Orly
Airport- ‘DON’T RUSH CHALLENGE BY ICTS ORLY’.
7
Shaike Rozanski, VP Compliance ICTS Europe - is proud
to present his son’s Jaimie’s band, ‘The Grand No-
where’. The band is based in Brighton (UK).
“In the photo from R-L: Sean playing the bass
guitar, in the middle is Jaimie (my son) playing the
guitar and singing, on the left is Benj on the guitar and
singing and in the back is James, the drummer of the
band.
Enjoy two songs: The Cynic & My Thoughts Again”
NEXT WEEK’S TOPIC IS:
“COMFORT FOOD”
Laetitia Bourrioux, Assistante de Direction, ICTS France - already raised to
the challenge with another culinary delight.
“My latest dessert: Mont Blanc. It consists of meringue, whipped cream
and chestnut cream. Delicious!!!!”
Click here to view the recipe.
8
Every week we will be looking to feature a quote of HOPE, RESILIENCE, and SOLIDARITY
Picture taken last week by Sacha Miettinen at the seaside of her hometown, Castricum.
Ralph Waldo Emerson was born on May 25, 1803, in Boston, Massachusetts. He was an American author , lec-
turer, philosopher, and poet and one of the most influential thinkers of the United States.
NOTE FROM THE EDITORS:
Our thoughts are with our colleagues and their families who have lost loved ones, and we wish all who have
contracted Covid-19 a speedy recovery.
We have created this bulletin because we care. In these uncertain times it is important more than ever before,
that we stand united and reach out to one another. This is our weekly bulletin. Any thoughts, suggestions,
contributions and feedback will be most welcome.
Look after yourselves, be kind to others and remember that you are not alone in this crisis.
Roberta Puccinelli Sacha Miettinen— Efrat Thomas—
Sher— Project Assistant, Group Marketing
Communications ICTS Europe/CTSN Manager,
Manager, Group ICTS Europe
ICTS UK & Ireland
Follow ICTS Europe on www.ictseurope.com
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