5G: The future, the present and the channel opportunity
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ISSUE IX 2021 DIGITALISATIONWORLD.COM 5G: The future, the present and the channel opportunity AIOps l Apps + DevOps l Artificial Intelligence l Big Data + Analytics Cloud + MS l DC Facilities + Colo Digital Business l IT Management + Service Networks + Telecoms l Open Source l Security + Compliance l Storage + Servers
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Editor’s
View By Phil Alsop
It’s a fair COP!
I SUSPECT THAT, for many, if not all, the recent COP26
Summit was something of a self-fulfilling prophecy. For
the ardent environmentalist, it didn’t go far enough; for
the ardent deniers/objectors, it went far too far; and for
what I imagine is a rather silent and bemused majority in
the middle, there seemed to be some good initiatives, but
maybe nothing much has changed or will be noticeable
day to day for quite some time to come.
Most noticeably, I thought that there was a complete
lack of understanding or initiatives around the fact that,
if we are serious about the environment, all of our lives
will have to undergo some major, potentially disruptive
changes but that, as the pandemic has demonstrated,
many of these changes will actually be for the long term allowed to happen, so why would a geographical re-
good, not just of the planet, but for individual lives and distribution be any different?
society as a whole.
Happily, the folks who work in the IT space are not
The world of work is a great example. What the pandemic required to decide how society will function into the future
forced many of us to do – work from home, and then to address, or not, the challenge of climate change. But
combine office and homeworking through the week – they do offer a spectacular range of innovative solutions
seems like a no brainer when it comes to reducing our which can help leaders across the globe make crucial
carbon footprint. Less travelling has to make more sense. decisions about developing more sustainable economies
Okay, so city centres might notice the permanently
reduced footfall but, if this means giving a boost to It will be fascinating to see which countries best leverage
local communities business-wise, is that such a terrible the technology at hand to re-focus their economies in this
outcome? Not so much a loss of revenue across an way. Or, will the carbon can be kicked down the road a
economy, more a redistribution. And the redistribution while longer, until that road becomes impassable owing
of income between physical and virtual businesses was to flooding?
COPYRIGHT DIGITALISATION WORLD l ISSUE IX 2021 l WWW.DIGITALISATIONWORLD.COM 3
Contents ISSUE IX 2021
22 COVER STORY
5G: the future, the
present and the
channel opportunity
It’s time for the IT channel to
lead from the front,
engaging the market and
building an ecosystem of
expert partners that can
steer and enable the
distributed computing
revolution
NEWS 5G / EDGE FOCUS
06 AI, ML, Cloud and 5G to take centre stage 26 Building back better: Accelerating Industry
in 2022 4.0 digital transformation
07 Silos stopping digital transformation 28 How businesses can reap the full benefits of
08 Gaps in IT staff skills causing increased private 5G networks
stress levels and decreased productivity 30 Location intelligence: Enabling 5G to thrive
09 Business leaders and employees disagree 32 How will 5G reshape the landscape for
significantly on future of work Industrial IoT?
10 Businesses are not in sync with their 34 Is 5G ready for manufacturing?
IT departments 38 How the right data management choices
11 Lack of controls and visibility - a major will be key in driving next generation IoT
security risk 42 5G – Changing the shape of data centres?
12 The need for new way to discuss business 44 Why 5G hasn’t yet met the hype? It needs
risk full fibre
46 5G crucial to the safety of autonomous
THE ANALYST vehicles
14 Predictions take pride of place 48 Channel can play a pivotal role
50 Cybersecurity and connectivity:
Going to the edge and moving to the cloud
52 Deriving value from data
CLOUD STORAGE
54 Cloud storage – what’s hot, what’s not.
Navigating the complicated landscape of
cloud storage
56 Cloud native storage comes of age
26 post-Covid
4 WWW.DIGITALISATIONWORLD.COM l ISSUE IX 2021 l COPYRIGHT DIGITALISATION WORLD
60 Backup software boosts data protection
with cloud storage
62 Why you need to manually back up your
Office 365 data
DCA News
AIOPS 84 Introduction - Future Views
64 Harnessing AIOps for a proactive network By DCA CEO Steve Hone
66 How visibility is key to preventing cloud
overspend 2022 Predictions: Digitising the
design and build of data centres
UTILITIES FOCUS
By Steven Carlini, Vice President, Innovation
68 How can energy providers use AI to help
and Data Centre, Schneider Electric
customers?
70 Solving the utilities bad debt crises with
86 Four power supply cornerstones to
better data
consider in 2022
By Noveus Energy
LOGISTICS FOCUS
72 Why? What? How? A guide to the exciting
88 Giving data centre operations teams
new technologies soon to revolutionise the
more control in 2022
warehouse
By Dr. Stu Redshaw, Chief Technical
DX
Innovation Officer, EkkoSense
74 Reprioritising the digital employee experience
90 Prediction - Where will be the most
DATA ANALYTICS
popular region for DC development
76 Breaking down the barriers to data science
over the coming year and why?
Comments from Mark Acton and Venessa
SECURITY
Moffat, DCA Advisory Board Members
78 Understanding the importance of security
for your IT infrastructure
COLLABORATION
80 The rise in collaboration technology over the
last 18 months and the key drivers for change
COLLABORATION 62
82 Succeed as an IT leader in the digital age?
Editor
Philip Alsop +44 (0)7786 084559 philip.alsop@angelbc.com Circulation & Subscriptions
+44 (0)1923 690214 circ@angelbc.com
Sales Manager
Peter Davies +44 (0)2476 718970 peter.davies@angelbc.com Directors
Stephen Whitehurst: Chairman
Account Manager Scott Adams: Chief Technical Officer
Jessica Harrison +44 (0)2476 718970 jessica.harrison@angelbc.com Sukhi Bhadal: Chief Executive Officer
Director of Logistics Published by:
Sharon Cowley +44 (0)1923 690200 sharon.cowley@angelbc.com Angel Business Communications Ltd, 6 Bow Court, Burnsall Road, Coventry CV5 6SP
T: +44 (0)2476 718970 E: info@angelbc.com
Design & Production Manager
Mitch Gaynor +44 (0)1923 690214 mitch.gaynor@angelbc.com
Publisher
Jackie Cannon +44 (0)1923 690215 jackie.cannon@angelbc.com
Digitalisation World is published 10 times a year on a controlled circulation basis in Europe, Middle East and Africa only. Subscription rates on request. All information herein is believed to be correct at
time of going to press. The publisher does not accept responsibility for any errors and omissions. The views expressed in this publication are not necessarily those of the publisher. Every effort has been
made to obtain copyright permission for the material contained in this publication. Angel Business Communications Ltd will be happy to acknowledge any copyright oversights in a subsequent issue of
the publication. Angel Business Communications Ltd. © Copyright 2021. All rights reserved. Contents may not be reproduced in whole or part without the written consent of the publishers. The paper
used within this magazine is produced by chain of custody certified manufacturers, guaranteeing sustainable sourcing. ISSN 2396-9016 (Online)
COPYRIGHT DIGITALISATION WORLD l ISSUE IX 2021 l WWW.DIGITALISATIONWORLD.COM 5
NEWS
AI, ML, Cloud and 5G take centre stage in 2022
CHIEF INFORMATION OFFICERS, entertainment, sports, and live event somewhat). Recruiting technologists and
chief technology officers and streaming (14 percent) filling open tech positions in the year
technology leaders globally surveyed manufacturing and assembly ahead is also seen as challenging by
on key technology trends, priorities, and (13 percent) 73 percent of respondents.
predictions for 2022 and beyond. transportation and traffic control
IEEE, the world’s largest technical (7 percent) Robots rise over the next decade
professional organisation dedicated to carbon footprint reduction and energy Looking ahead, 81 percent agree that
advancing technology for humanity, has efficiency (5 percent) in the next five years, one quarter of
released the results of “The Impact of farming and agriculture (2 percent) what they do will be enhanced by robots,
Technology in 2022 and Beyond: an IEEE and 77 percent agree that in the same
Global Study,” a new survey of global As for industry sectors most impacted time frame, robots will be deployed
technology leaders from the UK, US, by technology in 2022, technology across their organisation to enhance
China, India, and Brazil. leaders surveyed cited manufacturing nearly every business function from
(25 percent), financial services sales and human resources to marketing
The study, which included 350 chief (19 percent), healthcare (16 percent) and and IT.
technology officers, chief information energy (13 percent).
officers and IT directors, covers the A majority of respondents agree
most important technologies in 2022, As compared to the beginning of 2021, (78 percent) that in the next 10 years,
industries most impacted by technology 92 percent of respondents agree, half or more of what they do will
in the year ahead, and technology including 60 percent who strongly be enhanced by robots. As for the
trends through the next decade. To learn agree, that implementing smart building deployments of robots that will most
more about the study and the impact technologies that benefit sustainability, benefit humanity, according to the survey,
of technology in 2022 and beyond, visit decarbonisation and energy savings those are manufacturing and assembly
https://transmitter.ieee.org/impact-of- has become a top priority for their (33 percent), hospital and patient care
technology-2022/ organisation. (26 percent) and earth and space
exploration (13 percent).
The most important technologies, Workplace technologies, Human
innovation, sustainability, and the future Resources collaboration and COVID-19 Connected devices continue to
Which technologies will be the most As the impact of COVID-19 varies globally proliferate
important in 2022? Among total and hybrid work continues, technology As a result of the shift to hybrid work
respondents, more than one in five leaders nearly universally agree (97 and the pandemic, more than half
(21 percent) say AI and machine percent agree, including 69 percent who (51 percent) of technology leaders
learning, cloud computing (20 percent) strongly agree) their team is working surveyed believe the number of devices
and 5G (17 percent) will be the most more closely than ever before with connected to their businesses that they
important technologies next year. Human Resources leaders to implement need to track and manage – such as
workplace technologies and apps for smartphones, tablets, sensors, robots,
Because of the global pandemic, office check-in, space usage data and vehicles, drones, etc. – increased as
technology leaders surveyed said in analytics, COVID and health protocols, much as 1.5 times, while for 42 percent
2021 they accelerated adoption of cloud employee productivity, engagement, and of those surveyed the number of devices
computing (60 percent), AI and machine mental health. increased in excess of 1.5 times.
learning (51 percent), and 5G
(46 percent), among others. Among challenges technology leaders However, the perspectives of technology
see in 2022, maintaining strong leaders globally diverge when asked
It’s not surprising, therefore, that 95 cybersecurity for a hybrid workforce of about managing even more connected
percent agree – including 66 percent remote and in-office workers is viewed devices in 2022. When asked if the
who strongly agree – that AI will drive the by those surveyed as challenging by number of devices connected to their
majority of innovation across nearly every 83 percent of respondents (40 percent company’s business will grow so
industry sector in the next 1-5 years. very, 43 percent somewhat) while significantly and rapidly in 2022 that
managing return-to-office health and it will be unmanageable, over half of
When asked which of the following areas safety protocols, software, apps and data technology leaders disagree
5G will most benefit in the next year, is seen as challenging by 73 percent of (51 percent), but 49 percent agree.
technology leaders surveyed said: those surveyed (29 percent very,
telemedicine, including remote surgery 44 percent somewhat). Those differences can also be seen
and health record transmissions across regions – 78 percent in India,
(24 percent) Determining what technologies are 64 percent in Brazil and 63 percent in
remote learning and education needed for their company in the post- the U.S. agree device growth will be
(20 percent) pandemic future is anticipated to be unmanageable, while a strong majority
personal and professional day-to-day challenging for 68 percent of technology in China (87 percent) and just over half
communications (15 percent) leaders (29 percent very, 39 percent (52 percent) in the U.K disagree.
6 WWW.DIGITALISATIONWORLD.COM l ISSUE IX 2021 l COPYRIGHT DIGITALISATION WORLD
NEWS
Silos stopping digital transformation
NEW RESEARCH from Virtana reveals
that 70% of cloud decision makers view
silos across teams as a hindrance to
IT’s ability to maximize business value.
The research shows that a lack of
executive involvement in cloud efforts,
along with cross-functional stakeholder
participation, correlates with escalating
challenges for enterprises.
Notably, only 26% of cloud decision
makers claim C-suite executives are
actively involved in their organizations’
hybrid cloud efforts. This is a key
finding of a survey of 350 IT/cloud
decision makers in the United States
and the United Kingdom commissioned
by Virtana and fielded by Arlington
Research.
Charles Araujo, Principal Analyst of
Intellyx commented, “There is a definitive
competitive chasm developing within
traditional enterprises between those
that see the cloud as merely a part of
the IT infrastructure, and those that see
it as a strategic business enabler. Those
that see it as the latter are investing both
resources and executive engagement in
leveraging the cloud to drive competitive
advantage, and have recognized that
doing so requires managing it from a
business as well as technical perspective than the overall respondent pool to impact of an issue (vs. 65%)
to deliver transformative business report a variety of cloud visibility and 73% agree or strongly agree that
results.” management challenges. In particular, they are unable to make data-driven IT
there is a double-digit difference in the investment decisions (vs. 63%)
Organisations that reported a lack of number of respondents who reported the
cross-functional cloud stakeholders are following: Jon Cyr, VP of Product Management for
less likely than the overall respondent 85% agree or strongly agree that Virtana, shared, “With growing cloud
pool to have what they need in terms limited visibility across their hybrid costs and the buzz around the cloud
of cloud management tools and cloud environment creates enabling digital transformation (not to
optimization capabilities. In particular, inefficiencies and wastes time (vs. 71% mention the strategic importance of
only 16% reported having billing visibility of the total respondent pool) cloud), you would think execs would
tools (compared to 40% of the overall 79% agree or strongly agree their team be all-in on breaking down siloed cloud
respondent pool), 30% have usage works in silos (vs. 67%) procurement and management. This
dashboards (compared to 44%), and 78% agree or strongly agree that it’s research shows that most organizations
38% have capacity/usage planning tools hard to understand whether they are aren’t there yet, but we expect this to
(compared to 53%). delivering the service levels required change dramatically in the coming year.
for business success (vs. 66%) As organizations gain more insight
Organisations where IT is the exclusive 75% agree or strongly agree that it’s into cloud costs and management, the
cloud stakeholder are also more likely difficult to identify the overall business C-suite is sure to take notice.”
COPYRIGHT DIGITALISATION WORLD l ISSUE IX 2021 l WWW.DIGITALISATIONWORLD.COM 7
NEWS
Gaps in IT staff skills causing increased stress
levels and decreased productivity
SKILLSOFT has released its annual roles with diverse candidates.” new skills and certifications – including
Global Knowledge IT Skills and Salary improved quality of work (49 percent),
Report, exploring the current state of To continue closing the skills gap, higher levels of engagement (32
skills gaps, training and development, understanding the reasons behind percent), and faster job performance
compensation, and job satisfaction in it, and its impact, is critical. As digital (27 percent) – providing upskilling
the IT industry. Based on responses transformation accelerates, 38 percent opportunities is a win-win for both
from more than 9,300 IT professionals, of IT decision makers cited the rate organisations and employees alike.
the report found that 76 percent of IT of technology change outpacing their Additional takeaways from the Global
decision makers worldwide are facing existing skills development programs Knowledge IT Skills and Salary include:
critical skills gaps in their departments as the primary driver, followed by IT staff crave learning and
– a 145 percent increase since 2016. difficulty in attracting qualified candidates development and will move on if they
While still a significant challenge, this (35 percent) and lack of investment in are not getting it.
represents the second consecutive year training resources (32 percent). For the third consecutive year,
of slight improvement (79 percent in respondents that switched employers
2019, 78 percent in 2020). In addition to the direct effect these gaps within the past year cited a lack of
have on organisations’ bottom lines – growth and development opportunities
“Today’s digital-first economy has IDC predicts the financial impact growing as their top reason for doing so
presented significant opportunities for to $6.5 trillion worldwide by 20251 – (59 percent), taking precedence over
organisations. However, it has also respondents also said they increase better compensation (39 percent)
created a dire need for new skills in cloud employee stress (55 percent), make it and work/life balance (31 percent).
computing, cybersecurity, AI, DevOps, difficult to meet quality and business When training, 66 percent of
and many other critical tech areas,” objectives (42 percent and 36 percent, respondents said they prefer a formal,
said Michael Yoo, General Manager, respectively), and create project delays instructor-led approach, while the
Technology & Developer, Skillsoft. “Gaps (35 percent), among other challenges. remaining third gravitate toward
in skills don’t just disappear, they only Of note, organisations are increasingly informal, peer-to-peer methods,
grow wider if not properly addressed. recognising the role that professional underscoring the value of providing
development plays in combating skills personalised and blended learning
While it is encouraging to see early gaps and raising employee morale and experiences.
signs of closing the gap, work is far from retention, with 56 percent of IT decision Salaries are on the rise and
done. Organisations must place a bigger makers saying they have a plan in place opportunities exist for even bigger
emphasis on investing in employee to train existing team members. And, paychecks.
training, empowering professionals to given that 80 percent of IT professionals The average annual salary for IT
earn new certifications, and filling vacant report a myriad of benefits after achieving professionals has increased across all
regions. Aside from executives
and those in sales, the higher-paying
positions are in cloud, risk
management, security, and IT
architecture and design.
52 percent of respondents said they
received a raise in the past year.
Of those, 60 percent attributed it to job
performance, developing new skills, or
obtaining an industry certification.
More IT professionals are certified than
ever and are boosting the bottom line.
92 percent of all respondents said they
have at least one certification, a
5 percent and 7 percent increase
compared to 2020 and 2019,
respectively.
64 percent of IT decision makers say
certified employees deliver $10,000 or
more in added value compared to
non-certified team members,
demonstrating the positive impact
that investment in training has on
organisations’ bottom lines.
8 WWW.DIGITALISATIONWORLD.COM l ISSUE IX 2021 l COPYRIGHT DIGITALISATION WORLD
NEWS
Business leaders and employees disagree
significantly on future of work
79% of organisations believe employees Voice of the Employee (VoE) data shows sentiment analysis, compared to 64%
prefer to work in an office – but just 39% that, when offered a choice of at-home, utilising employee surveys.
of employees would prefer to work from hybrid, or in-office working arrangements,
an office full time. employees are relatively evenly split The research also demonstrated that
between the three, at 30%, 30%, and the application of these kinds of data
NTT Ltd. has released the 2021 edition of 39%, respectively. for improving an organisation’s EX
the Global Workplace Report, providing needs to go much further than day-
vital insight into the future of work as This finding contradicts the belief, shared to-day quality-of-life improvements; at
businesses around the world prepare for by 79% of organisations, that employees 40%, a company’s purpose and values
a post-pandemic reality. The report finds prefer office working – when in fact, VoE is now the third most important factor
that business leaders are significantly data finds that just 39% of employees for choosing where to work. In this
more satisfied with how they have desire full time office working. area, employees and business leaders
adjusted to new working norms than their are in sync, with 82% agreeing that
employees are, and points to the need “Currently, the narrative is all about environment, social and governance
for clearer organisational insight into how remote working – but the reality of (ESG) objectives are at the heart of the
employees have reevaluated what they employees’ needs is much more organisation’s agenda.
need from their workplace. complicated, and any failure to accurately
assess and respond to that fact presents “I would look at this as a call to shift
Shared awareness, divergent outlooks a serious risk to organisations”, our thinking from being about actions
Conducting 1,146 interviews across 23 comments Alex Bennett, Global Senior to being about outcomes”, concludes
countries, NTT found near-universal Vice President, GTM Solutions at NTT Bennett. “What’s important is not what
agreement that remote working has Ltd. “These are not mild preferences: we do to improve the workplace, but
introduced difficulties, with 84% of UK we found that work-life balance and how it actually benefits the workforce –
& Ireland (UK&I) respondents saying commute times are now the two biggest and an organisation cannot know that
that it has challenged organisational factors people look at when deciding without a mature approach to measuring
performance and 86% saying that it has where to work, and so performing well on employees’ sentiment. Surprisingly, two
been challenging for employees. 68% of workforce and workplace strategy will be thirds of employees say they’re not yet
organisations in UK&I, meanwhile, say a real competitive advantage.” equipped with all the tools they need to
that employee wellbeing has deteriorated work from home, and just 44% of UK&I
over the course of the pandemic. The need to lead by EXample organisations say they are strongly
Acting on the basis of a clear view of satisfied that office spaces are ready
Broad awareness of the issue is not employees’ outlooks is being made for hybrid working. Nonetheless, 88%
always translating into a realistic more difficult by a lack of thorough data of UK&I organisations are engaged in
assessment of organisational capability, and insight collection. In terms of data reshaping their office space over the next
however. Compared to operations staff, priorities, 49% of UK&I businesses report 12 months to foster an environment of
CEOs are 20 percentage points more VoE being the top focus, closely followed innovation and social connection. Clearly,
likely to believe that their organisation is by workplace analytics at 41%. there’s an awareness on some level that
very effective at managing working hours, immature workforce strategies will lead
28 points more likely to believe that they In spite of this, however, just 37% of to employee discontent, and that work
are effective at preventing burnout, and UK&I organisations have structured VoE should be led by what people actually
41 points more likely to be very satisfied programs, and 26% employ real-time need.”
with their organisation’s employee
experience (EX) capabilities.
This awareness gap mirrors a serious
lack of employee confidence, with just
38% saying that their employer fully
values their health and wellbeing, and
only 23% saying they are very happy
working for their employer.
The great work-life reassessment
Underlying the satisfaction gap between
employers and employees, the research
found a significant degree of diversity in
employee attitudes towards their own
future working preferences.
COPYRIGHT DIGITALISATION WORLD l ISSUE IX 2021 l WWW.DIGITALISATIONWORLD.COM 9
NEWS
Businesses are not in sync with their IT
departments
AS DIGITAL TRANSFORMATION undergone significant data analytics “These revelations come at a time where
accelerates a disconnect between IT adoption, compared to just 42% of businesses rely more on technology
decision makers and non-IT decision non-ITDMS. to streamline operations, as a point of
makers is evident. differentiation, or even just to function
The Dae.mn study canvassed the at a basic level than ever before,” says
Dae.mn, the consultancy that helps opinions of 200 decision makers across Calum Fitzgerald, Co-Founder of Dae.
businesses to get the most out of a range of industries including retail, mn.
technology, finds that although almost manufacturing, financial services,
all respondents (94%) agree that the professional services, energy, media “As a result, demonstrating ROI has
speed of digital transformation (DX) has and leisure in Q3 of 2021. It also found never been more important, but is
accelerated over the last year, decision that the majority (58%) of respondents clearly proving difficult. If decision
makers outside of IT departments fail to say that their organisation is only in the makers outside of IT are struggling to
recognise the extent of change. very early stages of implementing their see the impact that investment is having,
digital transformation strategy or has only especially whilst technology is playing a
Of the respondents that believe they partially implemented it. pivotal role, then this could be down to
have fully implemented their digital internal communication.”
transformation strategy (35%), only The data suggests that some
20% are decision makers outside the organisations are further ahead with Fitzgerald continues: “Ultimately
IT Department and 80% are IT decision their implementation of a DX strategy, as the solution lies in making sure that
makers. This disconnect continues when well as internal misalignment. A recent the objectives are agreed upon in
respondents were asked about the IDC report predicted that direct digital the preliminary stages of any digital
implementation of specific technologies: transformation would total over $6.8 transformation project, and that they
79% of ITDMs agree that they have trillion USD between 2020 and 2023. are measurable. Additionally, allowing
undergone significant DevOps leadership across the entire
adoption, compared to 61% of As both the speed of DX investments organisation to maintain visibility over
non-ITDMS. and implementations accelerates, ITDMs digital transformation and communicating
79% of ITDMs agree that they have are struggling to demonstrate the impact with them in terms that they will
undergone significant adoption of of DX despite it being a priority. Of the understand is crucial in mollifying
cloud services, compared to 58% of respondents, 92% consider “proving any concerns that they may over
non-ITDMS. business value of IT services” a high or budgets, implementation, or general
80% of ITDMs agree that they have top priority. disruption.”
10 WWW.DIGITALISATIONWORLD.COM l ISSUE IX 2021 l COPYRIGHT DIGITALISATION WORLDNEWS
Lack of controls and visibility is a major
security risk
80 PERCENT of organisations report
employee misuse or abuse of access to
business applications.
New research released by CyberArk
reveals that organisations continue to
operate with limited visibility into user
activity and sessions associated with web
applications, despite the ever-present
risk of insider threats and credential theft.
While the adoption of web applications
has brought flexibility and increased
productivity, organisations often lag
in implementing the security controls
necessary to mitigate risk of human error
or malicious intent.
The global survey of 900 enterprise
security leaders found that 80 percent of
organisations experienced employees
misusing or abusing access to business
applications in the past year. This comes
as 48 percent of organisations surveyed
said they have limited ability to view user
logs and audit user activity, leaving a as Amazon Web Services, Azure and the proper controls follow suit to manage
blind spot for catching potentially risky Google Cloud Platform and marketing risk accordingly while enabling their
behaviour in user sessions. and sales enablement applications such workforce to operate without disruption,”
as Salesforce. said Gil Rapaport, general manager,
The new research coincides with the Access Management, CyberArk. “Today,
general availability of the first-of-its-kind For many security teams, investigation any user can have a certain level of
CyberArk Identity Secure Web Sessions, into questionable user activity represents privileged access, making it ever more
a cloud-based solution that enables a significant investment of time and drag important that enterprises add security
organisations to record and protect user on thin resources, and must be balanced layers to protect the entire workforce as
web application sessions. with other priorities such as improving part of a comprehensive Identity Security
incident response and enforcing strategy and Zero Trust framework.”
Consider financial, healthcare, marketing consistent controls across applications to
or developer web applications that reduce threat of credential theft. Secure Web Sessions Adds Layers of
contain sensitive, high-value data like Security to High-Risk User Activity
financial records, customer or patient According to the research: CyberArk Identity Secure Web Sessions
information or intellectual property. Most More than half (54 percent) of helps enterprises gain visibility into user
security and compliance teams have organisations investigate user activity activity within web-based applications
limited resources, visibility and control stemming from security incidents or protected by CyberArk Workforce Identity
over how confidential data is being compliance at least weekly vs. 34 and third-party Single Sign-On (SSO)
handled, or what is being done during a percent of organisations that providers. Secure Web Sessions enables
user session. investigate monthly organisations to:
44 percent of organisations said Record and search every click and
According to the research, in 70 percent they need to enable the same security data change made within a protected
of organisations, the average end-user controls across all applications amid app while maintaining a frictionless
has access to more than 10 business disparate built-in application controls user experience
applications, many of which contain high- 41 percent of respondents said that Implement continuous monitoring
value data – creating ample opportunity better visibility into user activity would and re-authentication, such as when a
for a malicious actor. To that end, the enable them to identify the source of a user steps away from a device during
top-three high-value applications that security incident more quickly a session, reducing risk of abuse
organisations were most concerned with Protect web sessions from threats
protecting against unauthorised access “Ensuring security and usability is key. originating on the endpoint and restrict
were IT service management apps such As more high-value data migrates to the data exfiltration actions, such as
as ServiceNow, cloud consoles such cloud, organisations should make certain copying of data and file downloads.
COPYRIGHT DIGITALISATION WORLD l ISSUE IX 2021 l WWW.DIGITALISATIONWORLD.COM 11NEWS
The need for new way to discuss business risk
TREND MICRO has published new C-suite to recognise security as a growth
research revealing that 90% of IT decision enabler, not a block on innovation.”
makers claim their business would be The research reveals that just 50% of IT
willing to compromise on cybersecurity leaders and 38% of business decision
in favor of digital transformation, makers believe the C-suite completely
productivity, or other goals. Additionally, understand cyber risks. Although some
82% have felt pressured to downplay the think this is because the topic is complex
severity of cyber risks to their board. and constantly changing, many believe
“IT leaders are self-censoring in front the C-suite either doesn’t try hard
of their boards for fear of appearing enough (26%) or doesn’t want (20%) to
repetitive or too negative, with almost a understand.
third claiming this is a constant pressure.
But this will only perpetuate a vicious There’s also disagreement between business risk today, and 66% claiming
cycle where the C-suite remains ignorant IT and business leaders over who’s it has the highest cost impact of any
of its true risk exposure,” said Bharat ultimately responsible for managing and business risk – a seemingly conflicting
Mistry, UK technical director for Trend mitigating risk. IT leaders are nearly twice opinion given the overall willingness to
Micro. as likely as business leaders to point to IT compromise on security.There are three
“IT decision makers should never have teams and the CISO. main ways respondents believe the
to downplay the severity of cyber risks to C-suite will sit up and take notice of cyber
the Board. But they may need to modify 49% of respondents claim that cyber risk:
their language so both sides understand risks are still being treated as an IT 62% think it would take a breach of
each other,” said Phil Gough, Head of problem rather than a business risk. This their organization
Information Security and Assurance at friction is causing potentially serious 62% it would help if they could better
Nuffield Health. “That’s the first step to issues: 52% of respondents agree that report on and more easily explain the
aligning business-cybersecurity strategy, their organization’s attitude to cyber risk business risk of cyber threats
and it’s a crucial one. Articulating cyber is inconsistent and varies from month to 61% say it would make an impact
risks in business terms will get them month. However, 31% of respondents if customers start demanding more
the attention they deserve, and help the believe cybersecurity is the biggest sophisticated security credentials
Hybrid hang-ups?
USER DEVICES acting as gateways for hybrid working is putting more pressure data protection standards.
malicious attacks (42%) and employees on teams to ensure the business is Positively, some businesses are already
being less attentive to risks when at prepared for cyber security threats. taking action to implement change,
home (42%) named joint-first in biggest The research, which was conducted with 67% of IT DM’s agreeing that the
security risks as a result of greater hybrid by Censuswide on behalf of IONOS business they work for is putting enough
working. Cloud, polled 557 IT decision makers funding into updating its cyber security
who currently have a hybrid working strategy in the face of hybrid working.
New research from Europe’s leading approach. When it came to improving Commenting on the findings, Peter Prahl,
provider of cloud infrastructure and cloud security around hybrid working SVP International and Digital Cloud
services, IONOS Cloud, has highlighted practices, almost three quarters (74%) of for IONOS said: “Although it has many
the biggest security risks businesses are respondents agreed that their business benefits, hybrid working can create a
facing when it comes to hybrid working, must communicate more regularly about variety of technical challenges. With
and views and attitudes on how to ensure the increased cyber security risks caused clear education and knowledge gaps
organisations stay safe and secure. by hybrid working. In addition, a further within businesses, and companies still
When IT decision makers (IT DMs) were 70% agreed the business needs to invest managing the impact of the COVID-19
asked about the biggest risks hybrid in more education for employees on pandemic, it’s a time when many
working is causing businesses, user cyber security risks, and nearly seven organisations are more vulnerable than
devices acting as gateways for malicious out of 10 (69%) of those asked agreed ever before.”
attacks (42%), employees being less that the business must put longer term
attentive to risks when at home (42%), strategies in place. Exploring the hybrid working impact
and user devices being away from the on a business’s cloud strategy, 38% of
corporate network for too long (40%) Focusing on data protection standards, respondents have increasingly looked
topped the list. over a third (35%) found working at cloud-based IT operating models,
from home means employees are not 38% will increase the use of hybrid
The evolution of working habits is also adhering to data protection standards cloud management and 35% are moving
causing additional stress, with over and nearly three in 10 (29%) say hybrid workloads and applications to the private
two thirds (69%) of respondents saying working has made it hard to manage cloud.
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THE ANALYST
Predictions take pride of place
IDC takes a look into the future across a range of technology and
business related topics.
Top 10 predictions for the Future of collaboration around that data. The bigger challenge
Operations remains the organizational changes necessary to take
The top 10 predictions for the Future of Operations advantage of these innovations.
from International Data Corporation (IDC) speak to
the rapidly expanding world of remote operations, the As the world gets greater control over the pandemic,
growing role of digital engineering, and the need to organizations will need to decide whether to hang
prioritize sustainability. on to the traditional way they have run operations
or to embrace more data-driven, collaborative, and
The COVID-19 pandemic created some unique responsive models.
operational challenges and opportunities. Demand
for many products plummeted and then accelerated The top 10 Future of Operations predictions for
past previous levels. Companies were forced to send 2022 and beyond are:
workers home and then struggled to staff back up. At Prediction 1: By 2023, only 25% of G2000 companies
the same time supply chains developed numerous will have moved beyond using their digital engineering
choke points, some internally created and some organization for the enforcement of IT policies in
externally imposed. operations, resulting in limited ability to extract more
value and insights from their operational data.
The crisis forced rapid changes in operations – what Prediction 2: By 2023, 40% of G2000 companies
would normally have emerged over a decade, took develop all new processes as remote operations first,
place in a matter of months – that accelerated the compared with the very limited number of remote
move to more remote operations, the development operations processes in 2020.
of more distributed decision-making processes, Prediction 3: As compared to 2% in 2021, by 2024,
and a shift to data-driven operations. New sensor 35% of G2000 companies will use their Digital
technologies, wireless connectivity options, the Engineering capabilities to sell remote operations,
rise of artificial intelligence, and the maturation of data, and other services to peers, partners, and
cloud platforms have all combined to open up the customers.
possibility of much better visibility and predictability Prediction 4: Compared to less than 5% today,
of operational performance. They have also broken by 2027, 40% of consumer value chains will share
down the technology barriers to data sharing and real-time capacity information based on increased
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consumption and demand transparency. digital-first ways of working will enable organizations
Prediction 5: 60% of G2000 companies will use to respond to the needs of customers and employees,
sustainability KPIs and data as primary operational driving improvements in employee retention and
control parameters by 2026, compared to less than customer satisfaction.
20% in 2021.
Prediction 6: By 2026, 40% of G2000 companies will “As organizations continue to define and refine
have used AI, data governance, and a transformed work models best suited for their industries, they
organization to develop a resilient and distributed inevitably will need to calibrate the right deployment
operational decision-making framework that drives of automation, digital and physical workspace, and
25% faster change execution. place technologies,” said Amy Loomis, research
Prediction 7: By 2025, 30% of brand owners/ director, Future of Work. “Far from being a means to
managers will bring operations back in house or an end, deployment of these technologies is sparking
closer to demand to exercise greater operational new leadership conversations around empowering
control, improve supply transparency, and reduce workers to be more autonomous and innovative
operational risk. working with IT, across functions and with clients.”
Prediction 8: By 2024, the use of data and analytics IDC’s Future of Work 2022 top 10 predictions are:
will have enabled a 3% reduction in global CO2 Prediction 1: By 2024, 80% of the G2000 will use
emissions by the industrial and commercial sectors (a AI/ML-enabled «digital managers» to hire, fire, and
net reduction of over 400 million metric tons of CO2). train workers in jobs measured by continuous
Prediction 9: From 2021 to 2027, the number of new improvement, but only 1 of 5 will realize value without
physical assets and processes that are modeled as human engagement.
digital twins will increase from 5% to 60% resulting in
operational performance optimization. Prediction 2: By 2023, G2000 line of business
Prediction 10: Compared to less than 10% in 2021, employees will use tools to automate their own
by 2025, 60% of companies will use some form of work using codeless development, but 90% of
remote expert to support operational staff with AI and these programs will fail without supporting COE and
knowledge management. adoption methodology.
Prediction 3: 40% of the G2000 will see a 25%
Top 10 predictions for the Future of Work improvement in information usage by 2026 due to
The Future of Work predictions from International investments in intelligent knowledge networks that
Data Corporation (IDC) signal an enduring adoption turn structured/unstructured data into findable and
of hybrid work models by a majority of G2000 actionable knowledge.
organizations, supported by broad adoption of Prediction 4: By 2023, digital transformation (DX)
automation and artificial intelligence and machine and business volatility will drive 70% of G2000
learning (AI/ML) technologies. organizations to deploy remote or hybrid-first work
models, redefining work processes and engaging
To keep pace with accelerating digital transformation diverse talent pools.
initiatives and the realities of global health, climate, Prediction 5: 70% of enterprise businesses will have
and social challenges, organizations must adopt extensively invested in diversity, equality, and inclusion
more dynamic and hybrid ways of working. Workers data, tools, and benchmarking by 2024 to define
must redefine themselves as members of dynamic recruitment and human capital strategies.
and reconfigurable teams that can adapt quickly to Prediction 6: By 2023, 60% of G2000 businesses will
business demands and new market requirements – deploy AI- and ML-enabled platforms to support the
anytime, anywhere, and from any physical location. entire employee life-cycle experience from onboarding
Driven by senior executives and executive boards, through retirement.
Future of Work initiatives will be enterprise-wide Prediction 7: DX-related IT skills shortages will affect
imperatives. Rapid adoption of more automated, 90% of organizations by 2025, costing over $6.5
cloud-based, and AI-enabled work practices will trillion globally through 2025 due to delayed product
improve work productivity and introduce new, more releases, reduced customer satisfaction, and loss of
agile ways of working. The insights gained from these business.
The Future of Work predictions from International Data Corporation (IDC)
signal an enduring adoption of hybrid work models by a majority of G2000
organizations, supported by broad adoption of automation and artificial
intelligence and machine learning (AI/ML) technologies
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Prediction 8: By 2025, 90% of new commercial IDC expects future investment initiatives to focus on
constructions/renovations will deploy smart facility eliminating physical infrastructure silos, adopting a
technology supporting flexible workplaces and greener and more cloud-centric roadmap, improving
sustainably improving occupant experiences and workforce productivity, and ensuring more resilient
operational performance. operations.»
Prediction 9: By 2023, 70% of connected workers in
task-based roles will use intelligence embedded in IDC’s Future of Connectedness 2022
adaptive digital workspaces from anywhere to engage top 10 predictions are:
clients/colleagues and drive enterprise productivity. Prediction 1: By 2023, mid-sized to large
Prediction 10: G1000 firms will use intelligent digital enterprises will transition 50 percent of IT staff driving
workspaces with augmented visual technologies connectedness from tactical legacy network support
(hardware/software) in 8:10 regularly scheduled operations towards strategic business outcomes,
meetings by 2024 to enable high-performance technology innovation, and service delivery.
distributed global teams. Prediction 2: By 2024, 45% of contact centers
supporting finance, retail, and hospitality industries
Top 10 predictions for the Future of Connectedness adopt Branch of One architectures, enabling efficient
International Data Corporation (IDC) has announced and secure enterprise-class work-from-anywhere
its Future of Connectedness predictions for 2022 experiences.
and beyond. Over the past 18 months, organizations Prediction 3: In 2024, wireless-first becomes
have had to adapt to a new normal, where employees mainstream for wide area connectivity, accelerating
require anywhere-anytime access to mission critical 65 percent of enterprise, industrial, and public
systems and processes; customers are more digitally sector organization investments to «untether» their
guided; and business leaders must align technology, operations.
policy, and operations to drive agility and revenue. Prediction 4: By 2025, G2000 organizations are still
IDC defines the Future of Connectedness as enabling experiencing two to three systemic service provider
the timely movement of data across people, things, network outages per year, showcasing the importance
applications, and processes to create seamless digital of added investments in connectivity redundancy and
experiences. The technology path to connectedness service resiliency.
requires seamless connectivity across networks, Prediction 5: By 2024, 20% of organizations will use
IT systems, and the cloud to keep data moving. As a joint telco/cloud provider sovereign cloud running
employees, businesses, and consumers increasingly on local infrastructure to ensure compliance and
seek digital experiences that are supported by limit extraterritorial connectivity, access, and data
ubiquitous, reliable, and robust connectivity, movement.
organizations will make connectivity an investment Prediction 6: By 2023, 60% of enterprises will
priority. implement hybrid, intelligent connectivity that links
“Businesses have been forced to adapt to more physical marketplaces to digital storefronts and supply
distributed operations in addition to their workforces, chains to facilitate seamless commerce transactions.
highlighting the importance of a robust strategy in Prediction 7: By 2023, 75% of enterprises will expect
place that embraces a wireless-first and cloud-enabled sustainability goals to be addressed in RFI responses,
connectivity architecture,” said Paul Hughes, research demonstrating responsible supply chain principles
director, Future of Connectedness at IDC. «As the and secure IT asset disposition capabilities.
future enterprise transforms to become more agile, Prediction 8: By 2024, 80% of enterprises will
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need to transform their networks and processes to faster compared to those that focus more on internal
deliver more personalized and interactive online rich projects.
media experiences that meet and satisfy customer Prediction 3: To help alleviate the developer skills
expectations. shortage, 55% of organizations will use cloud
Prediction 9: By 2025, 60% of mid-sized to large marketplaces and tech startup acquisitions as their
enterprises will adopt network as a service (NaaS) to most important approaches to software sourcing by
enable operational agility, service customization, and 2024.
flexible consumption models that support complex Prediction 4: By 2024, companies that have already
network and multi-cloud environments. invested in building a developer ecosystem will
Prediction 10: In 2022, more than 30% of expand their customer base by 25%.
organizations will prioritize connectivity resiliency to Prediction 5: Securing the software supply chain will
ensure business continuity, resulting in uninterrupted be a core competency embraced by 75% of large
digital engagement for customers, employees, and digital innovators by 2023.
partners. Prediction 6: By 2023, traditional distribution models
crumble as 20% of businesses in some sectors
use technology to go direct to customers, seeking
Top 10 predictions for the Future of to improve customer satisfaction and product
Innovation development.
Delivering innovative digital products can help Prediction 7: By 2026, 30% of software development
businesses satisfy customers and create stronger teams will be focused on turning traditional products
competitive differentiation. Organizations that can into outcomes as a service.
then take the next step and transform their software
innovation to into value engines will spawn additional
business value, such as data monetization, new
partnerships, or entrance into new markets. As
business leaders consider ways to leverage software
innovation and transform their businesses into digital
innovation factories, International Data Corporation
(IDC) offers its top 10 predictions for the Future of
Digital Innovation.
Profitable digital innovation requires alignment across
the organization, combined with a strategic selection
and application of proprietary or community source
tools. Most of all, digital innovation requires a clear
understanding of what customers want, as well as the
ability to anticipate what they will need – even before
they do.
“One notable impact of the COVID-19 pandemic is
that many enterprises now recognize that their ability Prediction 8: Half of the Global 500 will have
to build innovative digital products and services insourced software development significantly by
will determine whether they succeed or fail in the 2025, exacerbating the software engineering skills
market,” said Nancy Gohring, research director, Future shortage and fueling interest in software development
of Digital Innovation at IDC. «The imperative to efficiencies.
develop innovative digital offerings is influencing an Prediction 9: By 2024, 55% of successful digitally
array of strategic decision making in the enterprise, innovative products will be built by teams that include
including significant changes to business models, people with creative, critical thinking, analysis, and
organizational models, distribution models, and automation skills, as well as software engineers.
revenue streams.» Prediction 10: By 2025, 75% of newly developed
applications will include some automatically generated
IDC’s top 10 predictions for the Future of Digital code, freeing up humans to focus on development
Innovation address topics related to shifting tasks that are not easily automated.
business requirements and enabling more efficient Top 10 predictions for the Future of
software development: Intelligence
Prediction 1: By 2026, enterprises that successfully Results from the International Data Corporation (IDC)
generate digital innovation will derive over 25% Future of Intelligence survey reveal a significant
of revenue from digital products, services, and/or positive correlation between enterprise intelligence
experiences. and better business outcomes. By investing in
Prediction 2: By 2022, organizations that allocate enterprise intelligence, organizations can achieve
50+% of their software development projects to first-order benefits – improved decision-making, higher
customer-facing initiatives will see revenue grow 15% knowledge, and more efficiency – which in turn result
COPYRIGHT DIGITALISATION WORLD l ISSUE IX 2021 l WWW.DIGITALISATIONWORLD.COM 17THE ANALYST
in improved financial outcomes, employee outcomes, Prediction 8: By 2025, to reduce reputational risks,
customer outcomes, and offering outcomes. 40% of G2000 companies will be forced to redesign
their approaches to algorithmic decision making,
Enterprise intelligence is a key driver for growth for providing better human oversight and explainability.
organizations of all sizes, across all industries and Prediction 9: By 2026, advances in computing will
geographies. IDC’s research shows that 60% of enable 10% of previously unsurmountable problems
organizations that scored highest in its enterprise faced by F100 organizations to be solved by super-
intelligence index scale saw major improvements in exponential advances in complex analytics.
decision making compared to 1% of organizations Prediction 10: By 2025, three-fourths of large
with poor enterprise intelligence. Also, 47% enterprises will face blind spots due to a lack of
of organizations that scored well in enterprise intelligent knowledge networks and the harmonization
intelligence increased customer acquisition by 10% they provide between localized and centralized
or more, compared with 10% of those with poor intelligence.
enterprise intelligence.
Top 10 predictions for the Future of
“IDC FutureScape predictions highlight key trends that Digital Infrastructure
will occur over the next five years,” said Chandana International Data Corporation’s (IDC) top 10
Gopal, research director, Future of Intelligence. “These predictions for the Future of Digital Infrastructure
predictions will help guide business leaders as they point to a digital infrastructure strategy that addresses
strive to improve enterprise intelligence to become resiliency and trust; data-driven operational
leaders in their markets and outpace their peers.” complexity; and business outcomes-driven sourcing
and autonomous operations. Organizations must
IDC’s Future of Intelligence top 10 predictions invest in and foster a digital-first culture that leverages
impact the four pillars of enterprise intelligence: trusted industry ecosystems, generates profitable
The ability to synthesize information revenue growth, provides empathetic customer
e capacity to learn from the information experiences, and demonstrates an ability to adapt
The ability to apply those insights at scale operating models to complex customer requirements.
A data-driven culture built on a foundation of In the coming years, organizations will deploy,
technology that enables all of the above operate, and scale digital infrastructure to ensure
consistent security, performance, and compliance
Prediction 1: By 2025, 10% of F500 companies across all resources, regardless of where and how
will incorporate scientific methods and systematic they are deployed. These organizations will invest in
experimentation at scale, resulting in a 50% increase more intelligent, autonomous operations and take
in product development and business planning advantage of flexible consumption and strategic
projects – outpacing peers. vendor partnerships to promote agility and ensure
Prediction 2: By 2023, 70% of F1000 enterprises that the business, and its digital infrastructure, can
will be involved in intercompany intelligence sharing continue to perform in the face of a wide range of
based on common standards, values, and goals, unexpected scenarios – social, geopolitical, economic,
strengthening mutualism in ecosystem relationships climate, or business related.
by 50%.
Prediction 3: 40% of the G2000 will double the use “Digital infrastructure spans compute, storage,
of intelligent automation in knowledge retention, network, and infrastructure software, including
dissemination, and information synthesis by 2026, virtualization and containers, and the automation,
filling the skills vacuum in the data to insights life AI/ML analytics, and security software and cloud
cycle. services needed to maintain and optimize both legacy
Prediction 4: By 2026, 30% of organizations will use and modern applications and data,” explained Mary
forms of behavioral economics and AI/ML-driven Johnston Turner, research vice president, Future of
insights to nudge employees’ actions, leading to a Digital Infrastructure. “IDC’s 2022 predictions for the
60% increase in desired outcomes. future of digital infrastructure identify critical shifts in
Prediction 5: A lack of meritocracy-based data culture governance, operations, architecture, and sourcing
will erode trust in management, reducing employee that need to be factored into enterprise digital
satisfaction and increasing turnover in two-thirds of transformation strategies going forward.”
mid-size to large enterprises by 2024, exacerbating
skills gaps. The top 10 predictions from the Worldwide Future
Prediction 6: By 2023, 60% of enterprise intelligence of Digital Infrastructure 2022 report are:
initiatives will be business specific, purpose built for Prediction 1: By 2023, G2000 leaders will prioritize
business, shortening the data to decisions time frame business objectives over infrastructure choice,
by 30%, driving higher agility and resiliency. deploying 50% of new strategic workloads using
Prediction 7: By 2024, 30% of the G2000 will leverage vendor-specific APIs that add value but reduce
post-pandemic automation initiatives, with the role of workload portability.
the middle manager evolving to that of a visionary, Prediction 2: In 2023, over 80% of the G2000 will cite
curator, and connector, driving collective intelligence. business resiliency to drive verifiable infrastructure
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