Update - 24/7 ServiCe 24 hours a day, 7 days a week - Deutsche Plasser
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update Customer magazine of Deutsche Plasser
ISSUE 10, JuLY 2018
24/7 Service
24 hours a day, 7 days a week
Individual & flexible
04
10 16 13
Contents
03 Editorial
04 24/7-Service
07 Positive feedback from our customers
10 Virtually at our customers’ side
13 New Unimat 09-4x4/4S for DGU
IMPRESSUM
16 Across all borders
Publisher
Deutsche Plasser Bahnbaumaschinen GmbH
19 News Friedrich-Eckart-Str. 35, 81929 München
Telefon: +49 89 93008-0
Telefax: +49 89 93008-115
20 Committed to high quality E-Mail: info@deutsche-plasser.de
www.deutsche-plasser.de
22 Committed to the future Photos
Deutsche Plasser, Plasser & Theurer,
Seite 10: www.shutterstock.com/leungchopan,
25 New paths in Leverkusen Seite 20: www.shutterstock.com/ESBProfessional,
Seite 22: www.shutterstock.com/sciencephoto
Printed
Druckwerkstatt, Vienna
Editorial
Robert Riquel Stadtlander
Dear readers
A customer who ordered comprehensive services approached us with the
following request: to offer services that ensure maximum availability of the new
machines around the clock.
Our first thought was, “Of course! That’s what we’re doing anyhow.” This is why
we have operated an out-of-office-hours-service and have offered on-call services,
which have been well-received.
However, we understood that the meaning of “around the clock” has to be
defined more clearly.
Constructive and cooperative conversations with the customer soon revealed
that we view the need for it from different angles. There are, for instance, times
when the machines are not in operation and we must not be immediately available
for support.
Together, we managed to set up a highly individual service offer, tailored to the
customer’s needs - at a reasonable price-performance ratio.
The topic fascinated us. We have put a lot of thought into how we, as a com-
pany, can live up to our commitment to be there for our customers “around the
clock” in the best possible way. Learn more about the result in the first feature
of this update issue.
I am particularly pleased to write the foreword of our redesigned customer
magazine. We do not only have a new design, but also many new ideas, which
we will introduce step by step. Find the first ones in this issue.
Yours
Robert Riquel Stadtlander
Sales Manager
DP UPDATE 03
Flexible & INDIVIDUAL
24/7 Service
Deutsche Plasser has always placed the focus on its
customers. We want to support them in fulfilling their
tasks successfully and cost-efficiently in the best
possible way. A new offer enables us to meet our
customers’ needs even more flexibly in the future.
04 DP UPDATE
Our new 24/7 service secures the success of your work site.
W
orks are at full swing on the In the present case, telephone support • Flexible service solution
night-time work site. Sud- starts on weekdays at 20:30 and is available (temporary or permanent)
denly, the machine breaks until 4:30 the next morning. Additional sup-
down. For any reason, at the port for the weekend has been arranged for • From phone support to an
most inconvenient time. The trained machine the machine’s working hours, available from exclusive on-call service for
staff are at their wits‘ end. Deutsche Friday 12:00 to Monday 07:30. your company
Plasser’s Technical Customer Service can
provide support, but will not be available be- Greater availability • On up to 24 hours a day,
fore the next morning. Until then, the works When time is crucial, the requirements to be 7 days a week
must pause. met by staff and machine are particularly
Situations like these can occur – despite the high. Often, penalties are faced. Time saved
• Individual offer tailored to
your requirements and needs
best components and wearing parts, and thanks to careful preparation and provision
despite thorough servicing. They might be of staff and material increases the availabil-
rare, but if they occur, their consequences ity of the machine. This reduces the risks in
are profound. To minimise their effects, implementing contracts and fulfilling the
Deutsche Plasser provides its customers customer’s requirements.
with a new offer: the 24/7 Service.
Flexible support
At our customers’ side From temporary support for an important
Following our customers request, we will be work site to a permanent 24/7 on-call ser-
at their side to an even greater degree than vice: the options are unlimited. We meet our
before - if necessary also 24/7. A first pro- customers’ needs flexibly.
ject of this kind was launched in April 2018. Together with the customers, we develop an
We set up a telephone support service for individual concept tailored to their needs.
one of our customers, available on week- The range of services includes support via
days from the afternoon to the early morn- phone, the on-call services of a field techni-
ing of the next day. The exact details are cian available exclusively to the customer
based on the customer’s needs. and the provision of defined spare parts and
wearing parts.
DP UPDATE 05
The ne w
24/7 Service:
We are there for you
whenever you need us.
„
A conversation
with Robert Riquel Stadtlander
Sales Manager
Will this new offer be available for all customers of
Deutsche Plasser, supporting them around the clock,
on 24 hours a day, 7 days a week?
That would be wonderful. Yet, it is impossible. However, we
offer our customers to be on call exclusively for them for up to
24 hours. Individual service contracts will regulate the details.
Together with interested customers, we will analyse their
needs and resources. On this basis, we will prepare an offer.
In addition, we collaborate closely with P&T So, it need not be 24 hours in every case?
Connected. We use their services in the No, we are very flexible. If on-call services are needed specif-
generation and analysis of machine data ically for a few hours and nights only, we are happy to provide
and the development of maintenance strate- this service too. We use the concept of “24/7 Service” to
gies to prepare an individual offer. express that Deutsche Plasser is at its customers disposal, if
need be on up to 24 hours on 7 days a week. However, this
Higher reliability service is also available for less time.
Our 24/7 Service can be compared to an
insurance cover. Hopefully, you will never Can you give an estimate of the costs involved?
need it. However, if an incident occurs, we To give a reliable offer, too many variables must be taken into
will be at your side to ensure that your account. Our customers can rest assured that our offer will
machine can work again at full performance be fair and tailored to their needs.
as quickly as possible.
To ensure this, the machine’s maintenance Does this service make the costing of construction
strategy must be redefined. Instead of reac- work easier?
ting to problems and correcting them after Yes, it does. Our offer can be compared to an insurance
they occurred, we develop preventive cover. The insurance fee can be taken into account for
concepts together with our customers. Our budgeting. If an incident occurs, it does not result in sudden
objective: to further increase the availability costs that are hard to estimate. Ultimately, we minimise our
and reliability of the machine. customers risk on two levels: if there is a problem with a
machine, it can be put back into service more quickly thanks
!
to preventive planning. Moreover, in terms of costs, risks are
minimised to a large extent. As a result, the costs to be paid
by the machine operator can be budgeted more easily.
Preventive
instead of
corrective
06 DP UPDATE
Strong
partner-
ship
Workshop
Positive feedback
from our customers
At the initiative of Plasser & Theurer and
Deutsche Plasser, twenty experts in track construction
met to exchange their experiences with the operating
concept of the Unimat 09-4x4/4S universal tamping
machine in Bingen am Rhein on 27 February.
Ralf Lange (left) was one of the participants in the workshop for Deutsche Plasser.
On the right, Robert Kellermeier from Plasser & Theurer.
The machine operators have more than 170 years of experience in mechanised track maintenance.
DP UPDATE 07
Within a short time, a highly interesting discussion evolved.
The users gave valuable input.
O
perators of tamping machines, operation was shared. The importance of a
Plasser & Theurer experts from machine’s ergonomic design is no surprise.
„
Linz and Purkersdorf and emplo- One participant explained, “The cabin is my
yees of the service partner Deut- second home”.
sche Plasser participated in the exchange
hosted by PMC Rail International Academy. Participants, initiators and host
The working experience of the track machine highly satisfied with the output
operators was between 1 and 35 years. In When the day of intensive exchange be-
total, more than 170 years of experience in tween operators, design engineers, program-
mechanised track maintenance were pres- mers, and service technicians of the Unimat
ent. The resulting feedback was valuable, 09-4x4/4S series came to an end, all partici-
“As a service partner, we are an im- constructive and forthright. pants were satisfied with the output. One of
portant interface between the machine the machine operators was particularly pleased
producer and the machine user. That is Discussion based with the exchange of experience between all
why honest and constructive collabo- on questionnaire partners in track maintenance, “I started my
ration is crucial to us. I am pleased that The evaluation of questionnaires on 12 main professional career 35 years ago. As far as I
so many machine operators attended topics, which also allowed for personal know, this has been the first event of its kind.”
this event and delighted with the sup- comments, provided the basis for the in-
port we received from our customers depth discussion. The machine’s operating
in this exchange of experiences. Our comfort, touch panels, reliability of the P-IC
colleagues from Linz and Purkersdorf control system and the simple set-up and
also contributed considerably to the close down received highly positive feed-
success of this event.” back.
The topic of “ergonomic design of the con-
Ralf Lange trol elements” (touch panels, switches,
Deutsche Plasser
armrests, seats, etc.) was discussed the
most. A wealth of experience from practical
08 DP UPDATE
!
The cabin
is my second
home
On 27 February, operators of tamp-
ing machines from the Unimat
09-4x4/4S series, employees of
Deutsche Plasser and experts
from Plasser & Theurer met to
exchange experiences in Bingen
„
am Rhein.
“Conducting this workshop has been a great honour
for PMC Rail. We offer an instruction and further
„
training programme that is independent of the manu-
facturer. To reinforce what is known and to learn
what is new, we provide our experience, our training
facilities and simulators. The experiences of more than
170 years of operation in track maintenance will have
an impact on our training programme and ultimately
benefit all of our customers. I look forward to further
initiatives like this.”
“Our company stands for innovation in Antonio Intini
PMC Rail International Academy
track maintenance. We want to help
our customers work cost-efficiently and
increase the quality of their working
results. In ensuring this, we also focus
on the ergonomic design – that is, the
user-friendliness – of our products.
We, therefore, greatly appreciate the
experiences gained today.”
Robert Kellermeier
Plasser & Theurer
DP UPDATE 09
Innovation
through
cooperation
Innovative Tool
Virtually
at our
customers’
side
www.shutterstock.com/leungchopan
10 DP UPDATETogether with PMC Rail, we have produced a detailed model of a Unimat 09-4x4/4S.
Using the VR tool, our experts are virtually at our customer’s side when inspecting the machine.
B
The digitalisation has been ased on the latest technology, Great benefit
PMC Rail International Academy The team of Deutsche Plasser expects the
gaining ground in all areas of
and Deutsche Plasser have devel- tool to provide a great benefit. Using Virtual
everyday life. The use of Virtual oped a Virtual Reality tool (VR tool) Reality glasses, they can inspect the ma-
Reality technologies is particularly of the Unimat 09-4x4/4S that is accurate in chine virtually at the customer’s side, see-
every detail. ing with their own eyes what the customer
promising. It will enable us to be is seeing on the machine. Using a controller,
virtually even closer to our Interior and exterior view operations can be carried out, e.g. opening
customers in the future. A detailed, digital interior and exterior view of a maintenance flap. As we continue to work
the track maintenance machine is the basis on and with the tool, additional features will
for the preparation of a realistic 3D machine be implemented. For instance, it will become
model. The VR tool makes it possible to easier to put oneself in the customer’s situation
move freely within and around the machine and to find a solution to a problem.
and to choose the viewpoint.
DP UPDATE 11Using the controller, operations can be carried out within the model,
e.g. opening a maintenance flaps.
„
“The service of the
future will bring
customers and service
Visual identification More machines, more functions even closer.”
Up to now, in most cases, the members of Currently, the VR tool is in the development
Philipp Verheyen
staff of Deutsche Plasser need a spare parts phase and is being tested thoroughly. The Technology Munich, Project Engineer
number, which the machine operator must experiences gained so far are very promising.
find in the documents on site. Using the VR The new tool will probably be put into opera-
tool, the joint identification of a part is visually tion next year.
supported. As a result, the part can be identi-
fied more quickly. The operator is virtually ac- However, we are still at the beginning. Philipp
companied to the respective part. Once there, Verheyen, responsible project manager at
a short description, such as “We need the seal Deutsche Plasser explains, “We are eager to
kit for this cylinder.” is sufficient to identify the develop the tool further. In the future, there
part. This allows for time savings and makes it will be more machines and more functions.
possible to solve problems more quickly than We aim to support our customers in the best
before. The SmartCatalog of Plasser & Theurer possible way using these technologies –
offers additional support. regardless of the machine.”
12 DP UPDATEOfficial machine handover
New Unimat
09-4x4/4S
for DGU
Deutsche Gleisbau Union (DGU) is a customer
of many years’ standing of Deutsche Plasser.
In early 2018, the company added a Unimat
09-4x4/4S universal tamping machine to its
modern machine fleet.
New Unimat 09-4x4/4S for DGU: Lüder Gerdtz, Managing Director of DGU (centre)
and two staff members, who will work with the machine in the future.
THE Unimat 09-4x4/4S closes the gap between
compact machines and large universal tamping machines.
The main feature of this machine model is stressed by all
operators: it meets any requirement possibly existing on
plain track as well as in turnouts with tight radii.
DP UPDATE 13„
“The partnership with
DGU shows, yet again,
that Plasser & Theurer
appreciates sustainable
partnerships.”
Johannes Max-Theurer
CEO, Plasser & Theurer
In June 2016, Deutsche Gleisbau Union ordered the Unimat 09-4x4/4S. In late 2017, the machine was already supplied.
On 17 January 2018, the machine was officially handed over on the DGU premises in Koblenz.
F
rom the very beginning, DGU has In his speech, Johannes Max-Theurer stressed
been using machines made by the highly successful, long-term coopera-
Plasser & Theurer. Now, the Unimat tion between DGU and Plasser & Theurer. He
09-4x4/4S, a universal tamping ma- emphasized that, from the very beginning,
chine of the latest generation, was added to DGU has been setting store by the machi-
the machine fleet. The machine was ordered nes manufactured in Linz, and that individual
in June 2016 and supplied in late 2017. companies from the Union have been in a
Johannes Max-Theurer, CEO Plasser & Theurer, stressed the Thanks to the strong support by the service business relationship with Plasser & Theurer
highly successful, long-term cooperation with DGU. It is not
without reason that the machine fleet of DGO comprises technicians of Deutsche Plasser, in close for more than 50 years.
of six tamping machines and six ballast distributing and collaboration with the responsible depart-
profiling machines made by Plasser & Theurer.
ments at Plasser & Theurer and DGU, the
machine could be put into operation sooner Among Germany‘s largest tamping
than expected. machine operators since 2007
Deutsche Gleisbau Union was formed by the
Official handover separate companies Gleisbau-Union in Kob-
in Koblenz lenz, RR Gleisbau in Hamm, Gleis-Instand-
On 17 January 2018, the machine was handed haltungs-Union in Köthen and the machine
over to DGU on the occasion of a construction department of Klostermannn. This is how
manager conference at the company’s prem- one of the largest medium-sized companies
ises. The event hosted by Lüder Gerdtz, for track and turnout tamping machines was
Managing Director of DGU, was attended by established in Germany in January 2007.
representatives of the shareholders of DGU; Jo- Today, the four shareholders KAF Falkenhahn
hannes Max-Theurer, CEO of Plasser & Theurer; Bau AG, Hering Bau GmbH & Co. KG, H.
and Ralf Lange, the Managing Director of Klostermann Baugesellschaft mbH and Mar-
Deutsche Plasser. tin Rose GmbH & Co. KG hold shares in DGU.
14 DP UPDATEBenefits of the
Unimat 09-4x4/4S
• Universal tamping units with 16 tilting tines
• Pivoting suspension of the tamping units
• Rotation speed modulation and frequency
synchronisation
• 3-rail lifting and 4-rail tamping
• Lower axle loads (20 t => line category C2)
• P-IC 2.0 control system, WIN-ALC, DRP
• Hydrostatic drive for transfer travel
• New cabin design and improved ergonomic design
DGU’s operating staff is highly pleased with the work places in the new machine. • Sleeper detection system (optional)
„
Now, the machine’s successful operation can begin. • CAL curve laser (optional)
“High-quality machines made by Plasser & Theurer
and comprehensive support for the entire service
life of the machines provided by Deutsche Plasser:
This approach has been paying off for
DGU from the very beginning.”
Currently, the machine fleet consists of six tamp- chine carried out 1,038,200 tamping inser-
ing machines and six ballast distributing and tions, approx. 4,600 engine operating hours
profiling machines made by Plasser & Theurer. and 61,000 kilometres of transfer travel.
The machines are not only operated in Ger- More machines of this model have already
many, but also in its neighbouring European been supplied to Germany, to Joseph Hubert,
countries. According to DGU, the track con- Leonhard Weiss, Gleisbau Busching-Wagner,
struction machines ensure utmost cost- Eiffage Rail, JumboTec, Spitzke and DB Bahn-
„
efficiency, reliability and precision. bau. Now, 11 units are in operation already.
New Unimat 09-4x4/4S
for Germany
The Unimat 09-4x4/4S closes the gap be-
tween compact machines and large universal
tamping machines. The main feature of this
machine model is stressed by all operators:
it meets any requirement possibly existing on “Thanks to the strong support by the
plain track as well as in turnouts with tight radii.
In March 2014, the first Unimat 09-4x4/4S
service technicians of Deutsche Plasser,
was delivered to Spitzke in Germany. It was the machine could be put into operation
the first track maintenance machine in Ger- sooner than expected.”
many equipped with the new P-IC control
system, the DRP data recording processor Ralf Lange
Managing Director, Deutsche Plasser
for digital recording and the rotation speed
modulation. By the end of May 2016, the ma-
DP UPDATE 15Simon Stöbich, Plasser & Theurer.
A qualified engineer and member of staff
experienced in various areas of production
at the Linz plant, Simon Stöbich has first-hand
knowledge of the workings of machines.
TEAMWORK
Across all
borders
The close co-operation between Deutsche Plasser
and the Plasser & Theurer plant in Linz plays
an essential part in the smooth handling of orders.
In addition, it creates highly favourable preconditions
for our service offerings throughout the whole life
cycle of a machine.
16 DP UPDATEDuring handover in Linz, service engineers
of Deutsche Plasser are present to check
every detail of the new machines
together with the customers.
„
“From the award of a contract through
to the acceptance of machines I make
sure that the customer gets exactly
what they have ordered.”
Simon Stöbich
Mechanical engineer, Plasser & Theurer
in-depth knowledge about the workings and in touch with the responsible department in
special design features of Plasser & Theurer the factory to find quick solutions. An impor-
machines. tant element during the production phase are
In 2017 he moved to the “Approvals and Ac- the regular production status updates sent
Following delivery, Simon Stöbich remains our first contact in ceptance” department where he is respon- to Deutsche Plasser in Munich: “I keep in
Linz, to provide technical support for the service engineers at sible for the machines to be delivered to the constant contact with Deutsche Plasser so
Deutsche Plasser and to assist with speedy procurement of
spare parts. . markets covered by Deutsche Plasser. that they know everything about the relevant
parameters from when production starts.”
Full control during
production Machine acceptance with
Simon Stöbich’s area of responsibility starts customers and our member
well before the machines are being pro- of staff in Munich
H
duced. He checks all the technical docu- Of course, Simon Stöbich also oversees the
ere, we would like to introduce ments available prior to production, star- commissioning of the machine at the Linz
two members of our staff whose ting with the order. An important task – this factory and has direct access to all approv-
exemplary collaboration in deliver- way he can ensure that the machine to be als documents. The preliminary end point of
ing the MISS work vehicles* to built conforms in all details to the machine his work is the machine acceptance where
Deutsche Bahn is outlined below. specified by the customer. Here it is worth a customer representative and our Munich
mentioning that every Plasser & Theurer member of staff also take part. Simon Stöbich
Simon Stöbich, machine is practically tailor-made and that will then hand over all machine documents
Plasser & Theurer even within certain machine types there can to Deutsche Plasser. Following the handover
Simon Stöbich is a qualified mechanical en- be variations which the customer wants to of the machine to the customer he will be at
gineer. He joined Plasser & Theurer in Linz have incorporated. hand throughout the machine service life to
in 2010 and has worked in different areas During the production phase Simon Stöbich supply any technical expertise or to assist
of production, from mechanical manufactur- ensures that the quality standards are ad- with the procurement of original spare parts.
ing through to final assembly. So, he has hered to. In case of any problems he gets
* Multifunctional Maintenance Vehicle Track Infrastructure
DP UPDATE 17Every machine produced for the Deutsche Plasser market is
personally looked after by Simon Stöbich. He ensures that all
our customer specifications are met to the letter.
„
“This continuous and close co-operation with
Simon Stöbich at Plasser & Theurer Linz is the
ideal precondition for being able to provide the
perfect support for the machine.”
Florian Müller
Technical Customer Service, Deutsche Plasser
Florian Müller, Point of contact for
Deutsche Plasser our customers
Florian Müller completed his apprenticeship His knowledge of all things technical about
as a mechatronics technician at Deutsche the machine, including all aspects of its
Plasser. He then spent six months as a field production history, make Florian Müller the
engineer and then another six months in ideal point of contact for our customers. He
technical customer service. He also com- retains this role over the two-year warranty
pleted a two-year advanced training course period, and it is he who plans and supports
in mechatronics. Since 2018 he has been re- any service engineer assignments and who
sponsible for the support of newly commis- manages the supply of original spare parts.
sioned MISS work vehicles at Deutsche Plasser.
As the direct contact for Simon Stöbich in Linz Close cooperation
he takes part in the machine acceptance in He greatly appreciates the cooperation with
Florian Müller of Deutsche Plasser looks after the newly com- Linz. This takes about a week where the Simon Stöbich: “Being able to process a
missioned MISS work vehicles. He is the first point of contact machines are checked over by the customer speedy handover of machines and thus
for our customers during the two-year warranty period.
representative and Florian Müller. ensuring that the machines are ready for
deployment very quickly, is only possible
Introductory training because of our form of cooperation. This
for operators contact between Munich and Linz remains
During the subsequent support phase, throughout the service life of a machine and
the machine operators undergo theoretical has great benefits. Should there be any issues
training on the vehicle by the experts at at any point a quick and lasting solution
Plasser & Theurer in Linz. Following that, can be found thanks to this direct contact.”
Deutsche Plasser provides practical training
at the customer’s site, which lasts about a
week, depending on machine type.
18 DP UPDATEountries
C
Customer M
4 0 0
achines
Service 2017
10.
9 km0 0 0
Countries
6 5200
Assignments
4ac0hi0nes
M
910.000Lä6nder
km
52gn0m0ents
Assi
4 0 0
Machines 910
.000 *
km
* Our Service Technicians circled the earth no less than 23 times.
News
5200Fixed prices
for repairs and inspections
400
Assignments Maschin en
Deutsche Plasser is preparing a new offer for repairs and inspections. Up to now,
machine components sent in for revision have been thoroughly checked. Based
on this check, an offer is prepared. That is time-consuming. Moreover, the costs
for the inspection cannot be predicted exactly.
The introduction of fixed prices will change that. In the future, the repair or in-
spection of a component will have a fixed price, provided that the component’s
condition is within a clearly defined framework. Your benefits: Time savings as
there is no need to check the component, and fixed costs, which can be taken
into account for planning.
5200
Einsätze
DP UPDATE 19Quality assurance is crucial to Deutsche Plasser.
Jaime Gallego has joined the quality management team in Munich.
www.shutterstock.com/ESBProfessional
QualitY management
Committed
to high quality
Deutsche Plasser has always placed utmost
importance on the high quality of its services.
20 DP UPDATE!
The focus is on
the high quality
of services
T
o maintain and even further in- New staff
crease this high level of quality, To fulfil these extended tasks professionally,
„
the company has further im- the QM department in Munich has taken on
proved and reorganised quality another member of staff, Jaime Fernando
management in recent months Gallego. He will support Michael Bittmann,
and added staff. The purpose of quality Head of Department, in the development
management (QM) is to support the ma- and implementation of measures in this field.
nagement and staff in providing our custom- As a systems engineer, Mr Gallego has ex-
ers with maximum quality in accordance periences in quality assurance (QA) and quality
with our company‘s business requirements. management. In Munich, he will be respon-
This requires efficient processes ensuring sible for the operational implementation.
that the customers’ expectations are not “All of us need to get better
only met, but exceeded. Improvements in
every day. This is true for
Leverkusen-Opladen
Company mission Currently, we are setting up a concept for each member of staff.
Together with other departments, the Quality further improving the QM/QA system in our We promote any idea aimed
Management Department plays a leading maintenance workshop. We aim to imple-
at further improving services.
role in the implementation of the company ment the concept in the near future, to be
mission. In coordination with the manage- prepared even better for the 2018/2019 As small as the daily steps
ment, the company’s basic orientation is winter overhauls. we take might be, they help
checked regularly. It provides both staff and
business partners with a clear orientation as ISO 9001:2015
us progress steadily.”
to the company’s objectives and values. It Currently, the department is focussing on Michael Bittmann
is no surprise that Deutsche Plasser places fulfilling the new, additional requirements of Head of Quality Management
utmost importance on the quality of the ser- the revised standard ISO 9001:2015. This is
vices it provides for its customers. a welcome occasion to further develop the
existing QM system in the entire company.
Key performance indicators The new parameters help achieve this. At
& evaluations the same time, they make it possible to
Jointly developed key performance indica- question existing structures and prepare the
tors and evaluations will support both the ground for a more practical and experience-
management and staff in the future. This will able management system.
increase the transparency and evaluability of
the processes in the company and allow for
regular monitoring and improvement on the
basis of the knowledge gained.
DP UPDATE 21Training
Committed
to the future
Training apprentices is particularly important
to Deutsche Plasser. The company ensures the
vocational qualification of junior staff and lives
up to its responsibility to train young people.
www.shutterstock.com/sciencephoto
22 DP UPDATEJonas von Wachter with his project work for the final examination to become a mechatronics
„
technician. At Deutsche Plasser, trainers place particular importance on hands-on training.
“The skills shortage and the experience with track
maintenance machines required from our members
„
of staff make distinct training absolutely necessary.
This is how we ensure the efficiency
of our company in the long term.”
Stefan Brandt
Project Manager/Foreman
Leverkusen-Opladen maintenance workshop
“Supporting young people in
their vocational training is of
great importance to us. If we The professional profiles may have changed Trust & responsibility
succeed, this benefits not over the years, the objective, however, has Once the first big step has been taken and
only the young people, but remained the same: to provide young peo- the vocational training contract has been
also the company.” ple with high-quality vocational training and signed, the training starts. Deutsche Plasser
occupational prospects. places a lot of trust in its apprentices. Early
Ingeborg Winter on, they assume certain responsibilities.
Assistant to the Management & Trainer In addition to the commitment to its social
Munich
responsibility, the company ensures that Within a short time, the future mechatronics
it can take on professionally qualified staff technicians carry out tasks in the work se-
who are perfectly familiar with the company quence, allowing them to get to know the
and the corporate processes. Plasser & Theurer machines and gain valuable
experiences. The trainers make sure that all
aspects relevant to the job are taught during
A
Choosing apprentices the period of training.
t Deutsche Plasser, it is a long- Choosing apprentices is different from
established tradition to train ap- choosing staff. In general, school-leavers Apprentices in office management go
prentices. Many of its employees only have little documentation to add to their through almost all administrative depart-
started their career as apprentices. application. As a result, the criteria used to ments, where they get their own workplace.
Today, they are the backbone of the company. choose apprentices are different. Experienced members of staff introduce
In addition to formal requirements, such them to the activities of the department.
Vocational training as good grades, the textual evaluation in First tasks and projects, on which they work
Young people are apprenticed to two school reports is particularly important. It independently, are assigned to them after a
different professions. Mechatronics techni- provides insight in a candidate’s motivation, short time. It goes without saying that the
cians are trained in Munich and Leverkusen- reliability and attitude. Moreover, personal staff in the departments supports them.
Opladen. Vocational training in office man- commitment, e.g. in social areas or asso-
agement is offered in Munich. ciations and clubs, plays an important role.
DP UPDATE 23Dennis Harwege was apprentriced to mechatronics technician in our
Leverkusen-Opladen maintenance workshop. Today, he is an important Vocational training
member of our team.
at Deutsche Plasser
• Mechatronics technician
– Training period: 3.5 years
– Locations: Munich, Leverkusen-Opladen
• Office manager
– Training period: 3 years
– Office: Munich
„ Great support
At Deutsche Plasser, all apprentices are sup-
ported. We respond to their educational and
professional needs in the best possible way.
If necessary, we even organise tutoring. In
addition, we promote further education in
apprentices can rest assured to obtain em-
ployment in a successful company. Deutsche
Plasser benefits from the expertise acquired,
the experiences gained and the knowledge of
the company.
As a result, the company’s staff has become
“Our apprentices meet our other fields – at the trainees request or due to multigenerational, offering diverse experi-
need for qualified junior staff a need that arises during training. ences, which benefit both our company and
customers.
and are crucial to our
Training cooperation
company‘s future. Once their To enable the mechatronics technician ap-
training has been completed, prentices to gain as much practical experi- Trust,
they are experts in their fields ence as possible, Deutsche Plasser coope-
who are very familiar with the rates with external partners. In Munich, we responsibility
company.” cooperate with Stadtwerke München; in
Leverkusen, with Wuppermann Bildungswerk.
and support
Josef Sommer These cooperations make it possible to offer
Repair Engineering Department, Munich high-quality training modules in fields that
cannot be offered by the company.
Customer focus
Our entire staff, regardless of whether they
Employment following started as apprentices or joined the company
training later, has one thing in common: their commit-
Our vocational training aims to give young ment to the customer. Future team members
people the best opportunities. Once the must contribute to meeting the customers’
training has been completed, the former ap- requests and needs with great determination
prentices are offered permanent employment and dedication. In the past, we have fulfilled
in almost all cases. This is to the benefit of this objective. Our apprentices will contribute
both, company and employee: The former to ensuring this in future too.
24 DP UPDATEMaintenance Workshop
New paths
in Leverkusen
Working at full capacity in the winter season.
Numerous measures to improve work processes.
And a new plant manager, Sven Peters, on board.
On 1st January 2018 Sven Peters took
over as head of our Leverkusen-Opladen
maintenance workshop. He is a qualified
mechatronics engineer specialising in rail
vehicle maintenance.
DP UPDATE 25RM 800 Super 3S
overhaul
One of the highlights this last winter was the overhaul of the RM
800 Super 3S from Hubert. The machine arrived at Leverkusen-
Opladen on 6th November 2017 and left the shop floor on 16th
March 2018. It became apparent once again how important the
size and the equipment of the Leverkusen-Opladen plant are. The
machine was put on the 120 m long workshop track 2 with a con-
tinuous pit. With the use of the numerous 35 t lifting jacks it was
possible to lift the complete machine and disassemble and pull out
all 11 bogies and bogie bridges simultaneously.
The following work was carried out:
• co-operative overhaul and some repair work following diagnosis
of the 22 (power) axles and axle gearboxes
• checking the installations subject to mandatory monitoring
(air reservoir/diesel tank/nitrogen accumulator and macrophones)
The RM 800 Super 3S overhaul made it apparent once again how
important the size and equipment of the Leverkusen-Opladen workshop and the pneumatic brake components
are for efficient working. With the use of the numerous 35 t lifting jacks • refurbishment of pump distribution gearboxes
it was possible to lift the complete vehicle and disassemble and pull • cleaning gearboxes and renewal of gearbox components
out all 11 bogies and bogie bridges simultaneously.
Following acceptance by DB on 13 th March 2018, the machine
was picked up for its first deployment on 16 th March 2018. A
Deutsche Plasser service engineer and a specialist were pres-
ent during this deployment, which was successful despite the
cold and the snow. By the end of May 2018, the overhauled RM
800 Super 3S had already worked through 40 km of track.
T
his last winter our team in Leverku- specialists of this kind in Germany. For twelve
sen-Opladen again did not have to years he had been working all over the world
complain about a lack of work. The at different companies in the complete refur-
shop floor was working at full ca- bishment of Plasser & Theurer machines and
The overhaul of the RM 800 Super 3S from Hubert
pacity throughout and the staff had a job to as such has a vast array of valuable practical
was one of our highlights this last winter. The ma-
chine arrived at Leverkusen-Opladen on 6th Novem- finish all the orders on time. Even when knowledge. He joined Deutsche Plasser
ber 2017 and left the shop floor on 16th March 2018. many of them were hit by a flu epidemic, the in 2017 as production engineer and was
About two months later the machine had already team could still be relied on. appointed plant manager at Leverkusen-
worked through 40 km of track.
Opladen at the beginning of this year.
Change at the top
At the beginning of the year a personnel de- Competent, efficient
cision was made that would point the way and true to his word
for the future. Dirk Thormann, who had been When asked what his ambitions were for the
in charge of the plant since its opening in the new role, Sven Peters replied: “Two things
summer of 2010 and who shaped its con- are important for me: I would like to develop
tinuous positive development, left Deutsche the workshop so that we can offer even more
Plasser. We would like to take this opportu- technical competence, efficiency and trans-
nity here to thank him for his commitment parency to our customers. And secondly, I
and wish him all the best and success in his want to base this on handshake quality. To
new position. me, being partners means that we discuss
things openly to start with and then stick
On 1st January 2018 Sven Peters took over to what we agreed. This is the only way to
as plant manager. Sven Peters is a qualified overcome all obstacles together.”
mechatronics engineer specialising in rail ve-
hicle maintenance; there are only very few
26 DP UPDATECertification news
• Certificate “Welding of railway vehicles and components as per EN
15085-2” with certification level CL1 according to DVS ZERT: We
meet all the relevant requirements. Certificate valid from 6th Decem-
ber 2017 to 5th December 2020.
• Certificate as per ECM - VO 445/2011 as maintenance supplier:
We completed the required audit successfully in 2017 and hold the
certificate to 14th September 2021.
• The new plant manager Sven Peters is an expert authorised by the
Eisenbahn-Bundesamt (EBA - German Federal Railway Office) for
installations subject to mandatory monitoring as per Art. 33 of the
Railway Construction and Operations Act:
– installations for flammable liquids in rail vehicles
– pressurised container installations in rail vehicles
– explosive and battery installations in rail vehicles
This also increases our flexibility as we are not dependent
on external specialists.
Clear points of contact The reconditioning of semi-finished products because the individual work steps are much
for our customers was added as a new workshop area. The more visible. And it will increase flexibility be-
One of the new manager’s first tasks was to pendulum and transducer workshop area, cause any changes will become visible for all
introduce a new organisational structure. The welding and electronics were expanded. involved at the push of a button.
key idea behind this was to structure the pro-
cesses more clearly and to make them more Training specialists for Better orientation for our
efficient. On the other hand, it was important new technology sectors customers’ employees
to increase transparency for our customers. The new organisation will also bring about a Leverkusen-Opladen is known to regularly
This means that these are now better in- change in our training strategy. In the past involve customers’ employees in the jobs.
formed about our specific offering and have all apprentices obtained qualifications in all To make it easier for these employees to find
clear points of contact in each area. areas of workshop activity. In future, they will their way, the shop floor has been divided
be increasingly trained as specialists in indi- up into new zones and labelled accordingly.
The following technology divisions vidual technological sectors. This will make As Sven Peters has indicated, more changes
were set up: it possible to significantly raise staff compe- are yet to be made. A range of new measures
• measurement and test engineering tence. is already planned and will be implemented
and electronics in the near future. The new drive in the
• guiding assembly, pneumatic brake Digitalisation of Leverkusen-Opladen maintenance workshop
system and installations subject to work processes will continue and ensure even better cus-
mandatory monitoring In addition to the new organisational struc- tomer support.
• mechatronics and commissioning ture, InfoBoard software was introduced.
• mechanics and hydraulics This means that the whole information
• painting chain, from suppliers to procurement, pro-
• bogies, wheelsets and mechanical duction and sales through to customers can
brake system now be presented in digital format. This will
• welding lead to better transparency of the processes
DP UPDATE 27InnoTrans 2018
18th – 21st September 2018, Berlin
Visit us in hall 26, booth 222.
www.deutsche-plasser.de
28 DP UPDATEYou can also read
