2021 WARRANTY INFORMATION - Alfa Romeo USA
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
21_GA_GW_EN_US
Download a free electronic copy of the most up-to-date warranty book at Alfaromeousa.com 2 0 2 1 W A R R A N T Y I N F O R M AT I O N
First Edition
©2020 FCA US LLC. All Rights Reserved.
ALFA ROMEO is a registered trademark of FCA Group Marketing S.p.A., used with permission.
Scan me
App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google..
Scan me
Download a free electronic copy of the most up-to-date warranty book at Alfaromeousa.com
21_GA_GW_EN_US_t.book Page 1
WARRANTY COVERAGE AT A GLANCE
3 Yr/ Unlimited
5 Yr/ Unlimited
7 Yr/ 70,000
8 Yr/ 80,000
3 Yr/ 50,000
4 Yr/ 50,000
1 Yr/ 12,000
2 Yr/ 24,000
3 Yr/ 36,000
DESCRIPTION
Basic Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty
— All Panels
— Outer Panels
Federal Emission Warranty
Federal Emission Warranty — Specified Components
21_GA_GW_EN_US_t.book Page 2
2
1. Your Legal Rights Under These Limited Warranties .......4 3. What Is Not Covered.........................................................8
1.1. Incidental And Consequential Damages Not 3.1. Modifications Not Covered..........................................8
Covered ........................................................................4 A. Some Modifications Do Not Void The
Warranties But Are Not Covered ..........................8
2. What Is Covered Under FCA US LLC Warranties...........5 B. Modifications That WILL Void Your
2.1. Basic Limited Warranty............................................... 5 Warranties..............................................................9
A. Who Is Covered .....................................................5 3.2. Environmental Factors Not Covered ...........................9
B. What Is Covered.....................................................5 3.3. Maintenance Costs Not Covered .................................9
C. Items Covered By Other Warranties...................... 5 3.4. Racing Not Covered...................................................10
D. Towing Costs Are Covered Under Certain 3.5. Certain Kinds Of Corrosion Not Covered .................10
Circumstances ....................................................... 5 3.6. Other Exclusions ........................................................10
E. When It Begins....................................................... 6 3.7. Total Loss, Salvage, Junk, or Scrap Vehicles Not
F. When It Ends .......................................................... 6 Covered ......................................................................11
G. Registration And Operation Requirements............ 6 3.8. Restricted Warranty ...................................................11
H. If Your Vehicle Leaves The United States, We
Include US Possessions And Territories As Part 4. Other Terms Of Your Warranties....................................12
Of The United States For Warranty Purposes....... 6 4.1. Exchanged Parts May Be Used In Warranty
2.2. Corrosion Warranty .....................................................7 Repairs........................................................................12
A. Who Is Covered .....................................................7 4.2. Pre-Delivery Service..................................................12
B. What Is Covered.....................................................7 4.3. Production Changes ...................................................12
C. How Long It Lasts.................................................. 7
D. What Is Not Covered .............................................7 5. Emission Warranties Required By Law ..........................13
2.3. Restraint System Limited Warranty (Vehicle Sold 5.1. Federal Emission Warranty........................................13
And Registered In The State Of Kansas Only) ............ 7 A. Parts Covered For Two Years Or 24,000 Miles...13
B. Parts Covered For Eight Years Or 80,000 Miles.... 13
5.2. Emission Performance Warranty ...............................1421_GA_GW_EN_US_t.book Page 3
3
6. How To Get Warranty Service........................................15 7. How To Deal With Warranty Problems..........................20
6.1. Where To Take Your Vehicle....................................15 7.1. Steps To Take ............................................................20
A. In The United States (We Include US A. In General.............................................................20
Possessions And Territories As Part Of The B. What FCA US LLC Will Do................................20
United States For Warranty Purposes) ................15 C. If Your Problem Still Is Not Resolved For
B. In Canada And Mexico ........................................15 Customers Residing In Arkansas, Idaho,
C. In A Foreign Country Outside Of Kentucky, Minnesota And Montana ONLY .......20
North America.....................................................15 D. Notice Under State Lemon Laws .........................22
D. If You Move.........................................................16 7.2. Helpful Addresses And Telephone Numbers ............23
E. Notice ...................................................................16
6.2. How To Get Roadside Assistance Service — 8. Optional Service Contract ............................................... 24
US Or Canada Only * ................................................17
A. Who Is Covered ...................................................17 9. Maintenance ....................................................................25
B. What To Do..........................................................17 9.1. General Information...................................................25
C. Covered Services..................................................17 9.2. Where To Go For Maintenance .................................25
D. If Unable To Contact Roadside Assistance .........18
6.3. Emergency Warranty Repairs....................................19
6.4. Getting Service Under The Federal Emission
Performance Warranties.............................................19
A. What To Do .........................................................19
B. Further Steps You Can Take, And How To Get
More Information ................................................1921_GA_GW_EN_US_t.book Page 4
4 YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
1. Your Legal Rights Under These 1.1. Incidental And Consequential Damages
Limited Warranties Not Covered
Your warranties do not cover any incidental or
The warranties contained in this booklet are the only consequential damages connected with your vehicle
express warranties that FCA US LLC (“FCA US”) failure, either while under warranty or afterward.
makes for your vehicle. These warranties give you
specific legal rights. You may also have other rights Examples of such damages include:
that vary from state to state. For example, you may • Lost time
have some implied warranties, depending on the state • Inconvenience
where your vehicle was sold or is registered. • The loss of the use of your vehicle
These implied warranties are limited, to the extent • The cost of rental vehicles, gasoline, telephone, travel, or
allowed by law, to the time periods covered by the lodging
express written warranties contained in this booklet. • The loss of personal or commercial property
If you use your vehicle primarily for business or • The loss of revenue
commercial purposes, then these implied warranties do Some states do not allow incidental or consequen-
not apply and FCA US LLC completely disclaims them tial damages to be excluded or limited, so this exclu-
to the extent allowed by law. And the implied warranty sion may not apply to you.
of fitness for a particular purpose does not apply if your
vehicle is used for racing, even if the vehicles is
equipped for racing.
Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
may not apply to you.21_GA_GW_EN_US_t.book Page 5
WHAT IS COVERED UNDER FCA US LLC WARRANTIES 5
2. What Is Covered Under FCA US C. Items Covered By Other Warranties
The following are covered by separate warranties
LLC Warranties offered by their manufacturers. They are Not Covered
by the Basic Limited Warranty:
2.1. Basic Limited Warranty
• Tires
A. Who Is Covered • Items added or changed after your vehicle left the manu-
You are covered by the Basic Limited Warranty if you facturing plant, such as accessories or protection prod-
are a purchaser for use of the vehicle. ucts, or items changed because of customization
Be sure you get a copy of any warranty that applies
B. What Is Covered
to these items from the manufacturer of the product.
The Basic Limited Warranty covers the cost of all parts
and labor needed to repair any item on your vehicle D. Towing Costs Are Covered Under Certain
when it left the manufacturing plant that is defective in Circumstances
material, workmanship or factory preparation. There is Roadside Assistance covers the cost of towing your
no list of covered parts since the only exception is tires. vehicle to an authorized Alfa Romeo dealer if your
You pay nothing for these repairs covered by the Basic vehicle cannot be driven because a covered part has
Limited Warranty. These warranty repairs or adjust- failed. Roadside Assistance lasts for up to four years,
ments, including all parts and labor connected with with no mileage limit, calculated from the warranty
them, will be made by your authorized Alfa Romeo start date. Refer to “section 6.2” for information on how
repair facility at no charge, using new or remanufac- to get Roadside Assistance service in the United States
tured parts. and Canada.21_GA_GW_EN_US_t.book Page 6
6 WHAT IS COVERED UNDER FCA US LLC WARRANTIES
E. When It Begins G. Registration And Operation Requirements
The Basic Limited Warranty begins on either of the The Basic Limited Warranty covers your vehicle
following dates, whichever is earlier: only if:
• The date you take delivery of the vehicle. • The vehicle was built for sale in the US.
• The date when the vehicle was first put into use, for • The vehicle is registered in the US.
example, as a dealer “demo” or as an FCA US LLC • The vehicle is driven mainly in the US or Canada.
company vehicle. • The vehicle is operated and maintained in the manner
F. When It Ends described in your Owner’s Manual.
The Basic Limited Warranty lasts for four years from H. If Your Vehicle Leaves The United States, We
the date it begins or for 50,000 miles on the odometer, Include US Possessions And Territories As Part
whichever occurs first. The following items are Of The United States For Warranty Purposes
covered only for 12 months or for 12,000 miles on the EXCEPT WHERE SPECIFICALLY REQUIRED
odometer, whichever occurs first: BY LAW, THERE IS NO WARRANTY
• Brakes (rotors, pads, linings, and drums) COVERAGE ON THIS VEHICLE IF IT IS SOLD
• Bulbs IN OR REGISTERED IN COUNTRIES OTHER
• Clutch discs or modular clutch assembly (if equipped) THAN THE UNITED STATES.
• Wheel alignment and balancing This policy does not apply to a vehicle that has
• Windshield and rear window received authorization for export from FCA US LLC.
• Wiper blades Dealers may not give authorization for export. You
should consult an authorized dealer to determine a
vehicle's warranty coverage if you have any questions.
This policy does not apply to a vehicle registered to
US government officials or military personnel on
assignment outside of the United States.21_GA_GW_EN_US_t.book Page 7
WHAT IS COVERED UNDER FCA US LLC WARRANTIES 7
2.2. Corrosion Warranty D. What Is Not Covered
Please note that while the standard Corrosion Warranty
A. Who Is Covered
applies to defects in material and/or workmanship, it
You are covered by the Corrosion Warranty if you are does not cover the vehicle's matte finish appearance (if
a purchaser for use of the vehicle. equipped).
B. What Is Covered Maintaining the matte finish appearance is solely the
This warranty covers the cost of all parts and labor responsibility of the vehicle owner as described in your
needed to repair or replace any sheet metal panels that Owner's Manual.
get holes from rust or other corrosion. If a hole occurs
2.3. Restraint System Limited Warranty
because of something other than corrosion, this
warranty does not apply. Cosmetic or surface corrosion (Vehicle Sold And Registered In The
resulting for example, from stone chips or scratches in State Of Kansas Only)
the paint, is not covered. For more details on what is not For a vehicle sold and registered in the state of Kansas,
covered by this warranty, refer to “section 3.5”. seat belts and related seat belt components are
warranted against defects in workmanship and mate-
C. How Long It Lasts
rials for 10 years, regardless of mileage. This warranty
The Corrosion Warranty starts when your Basic does not cover replacement of seat belts and related
Limited Warranty begins described in “section 2.1 E”. components required as the result of collision.
This warranty has two time-and-mileage limits:
• For sheet metal panels, the limit is 36 months, with no
mileage limit.
• For an outer-body sheet metal panel, one that is
finish-painted and that someone can see when walking
around the vehicle, the limit is five years, with no mileage
limit.21_GA_GW_EN_US_t.book Page 8
8 WHAT IS NOT COVERED
3. What Is Not Covered Your warranties do not cover any part that was not
on your vehicle when it left the manufacturing plant or
3.1. Modifications Not Covered is not certified for use on your vehicle. Nor do they
cover the costs of any repairs or adjustments that might
A. Some Modifications Do Not Void The be caused or needed because of the installation or use
Warranties But Are Not Covered of non-Alfa Romeo parts, components, equipment,
Certain changes that you might make to your vehicle do materials, or additives.
not, by themselves, void the warranties described in NOTE:
this booklet. Examples of some of these changes are: Non-Alfa Romeo parts can also impact downstream or
• Installing non-Alfa Romeo parts, components, or equip- other related safety systems.
ment (such as a non-Alfa Romeo radio or cruise control).
Performance or racing parts are considered to be
• Using special non-Alfa Romeo materials or additives. non-Alfa Romeo parts. Repairs or adjustments caused
• Modifying the front bumper, vehicle body structure, or by their use are not covered under your warranties.
adding aftermarket side steps or running boards.
Examples of the types of alterations not covered are:
• Replacing windshields on vehicles equipped with
Advanced Driver Assist Systems and non-Alfa Romeo • Installing accessories, except for genuine Alfa Romeo
genuine parts. accessories installed by an authorized Alfa Romeo repair
facility.
• Using aftermarket collision parts.
• Applying rustproofing or other protection products.
• Attaching or installing any aftermarket accessories,
including transparent material (e.g. glass tinting) or after- • Changing the vehicle configuration or dimensions, such
market grilles. as converting the vehicle into a limousine.
• Using any refrigerant that Alfa Romeo has not approved.21_GA_GW_EN_US_t.book Page 9
WHAT IS NOT COVERED 9
B. Modifications That WILL Void Your Warranties 3.3. Maintenance Costs Not Covered
These actions will void your warranties: Your warranties do not cover the costs of repairing
• Disconnecting, tampering with, or altering the odometer damage caused by poor or improper maintenance. Nor
will void your warranties, unless your repairing techni- do they cover damage caused by the use of contami-
cian follows the legal requirements for repairing or nated fuels, or by the use of fuels, oils, lubricants,
replacing odometers. cleaners or fluids other than those recommended in
• Attaching any device that disconnects the odometer will your Owner’s Manual.
also void your warranties.
The warranties do not cover the costs of your
3.2. Environmental Factors Not Covered vehicle’s normal or scheduled maintenance. Some of
these parts and services, which your warranties do not
Your warranties do not cover damage caused by envi- cover, include:
ronmental factors such as airborne fallout, bird drop- • Lubrication
pings, insect damage, chemicals, tree sap, salt, ocean
• Engine tune-ups
spray, niter, acid rain, and road hazards. Nor do your
warranties cover damage caused by hailstorms, wind- • Replacing filters, coolant, spark plugs, or fuses (unless
those costs result from a covered repair)
storms, tornadoes, sandstorms, lightning, floods, and
earthquakes. • Cleaning and polishing
• Replacing worn wiper blades, worn brake pads and
Your warranties do not cover conditions resulting
linings, or clutch linings
from anything impacting the vehicle. This includes
cracks and chips in glass, scratches and chips in painted
surfaces, or damage from collision.21_GA_GW_EN_US_t.book Page 10
10 WHAT IS NOT COVERED
3.4. Racing Not Covered 3.6. Other Exclusions
Your warranties do not cover the costs of repairing Your warranties do not cover the costs of repairing
damage or conditions caused by racing, nor do they damage or conditions caused by any of the following:
cover the repair of any defects that are found as the • Fire or accident
result of participating in a racing event. • Abuse or negligence
3.5. Certain Kinds Of Corrosion Not • Misuse, for example, driving over curbs or overloading
• Tampering with the emission systems, or with a part that
Covered
could affect the emission systems
Your warranties do not cover the following: • Use of used parts, even if they were originally supplied by
• Corrosion caused by accident, damage, abuse, or vehicle Alfa Romeo (however, authorized Alfa Romeo remanu-
alteration. factured parts are covered)
• Surface corrosion caused by such things as industrial • Windshield or rear window damage from external objects
fallout, sand, salt, hail, ocean spray, and stones. • Any changes made to your vehicle that do not comply
• Corrosion caused by the extensive or abnormal transport with FCA US LLC
of caustic materials like chemicals, acids, and fertilizers. • Using any fluid that does not meet the minimum recom-
• Corrosion of special bodies, body conversions, or equip- mendations in your Owner's Manual
ment that was not on your vehicle when it left the manu-
facturing plant or was not supplied by FCA US LLC.21_GA_GW_EN_US_t.book Page 11
WHAT IS NOT COVERED 11
3.7. Total Loss, Salvage, Junk, or Scrap 3.8. Restricted Warranty
Vehicles Not Covered FCA US LLC may restrict the warranty on your vehicle
A vehicle has no warranty coverage of any kind if: if the vehicle is not properly maintained, or if the
• The vehicle is declared to be a total loss by an insurance vehicle is abused or neglected, and the abuse or neglect
company. interferes with the proper functioning of the vehicle. If
• The vehicle is rebuilt after being declared to be a total loss the warranty is restricted, coverage may be denied or
by an insurance company. subject to approval by FCA US LLC before covered
repairs are performed.
• The vehicle is issued a certificate of title indicating that it
is designated as “salvage”, “junk”, “rebuilt”, “scrap”, or
some similar word.
FCA US LLC will deny warranty coverage without
notice if it learns that a vehicle is ineligible for
coverage for any of these reasons.
This exclusion does not apply to emission warran-
ties or to recall campaigns.21_GA_GW_EN_US_t.book Page 12
12 OTHER TERMS OF YOUR WARRANTIES
4. Other Terms Of Your Warranties To help control suspected ozone-depleting agents,
the Environmental Protection Agency (EPA) requires
4.1. Exchanged Parts May Be Used In the capture, purification, and reuse of automotive air
conditioning refrigerant gases. As a result, a repair to
Warranty Repairs
the sealed portion of your air conditioning system may
In the interest of customer satisfaction, FCA US LLC involve the installation of purified reclaimed refrig-
may offer exchange service on some vehicle parts. This erant.
service is intended to reduce the amount of time your
vehicle is not available for your use because of repairs. 4.2. Pre-Delivery Service
Parts used in exchange service may be new, remanufac- A defect in or damage to the mechanical, electrical,
tured, reconditioned, or repaired, depending on the part sheet metal, paint, trim, and other components of your
involved. vehicle may have occurred at the factory or while it was
All exchange parts that might be used meet FCA US being shipped to the dealer.
LLC standards, and have the same warranties as new Such a defect or damage is usually detected and
parts. corrected at the factory. In addition, dealers must
Examples of the kinds of parts that might be serviced in inspect each vehicle before delivery. They repair any
this way are: defects or damage detected before the vehicle is deliv-
• Engine Assemblies ered to you.
• Transmission Assemblies
4.3. Production Changes
• Instrument Cluster Assemblies
• Radios, CD and DVD Players Changes may be made in vehicles sold by FCA US LLC
and its authorized Alfa Romeo dealer at any time
• Speedometers
without incurring any obligation to make the same or
• Powertrain Control Module (PCM)
similar changes on vehicles previously built or sold.21_GA_GW_EN_US_t.book Page 13
EMISSION WARRANTIES REQUIRED BY LAW 13
5. Emission Warranties Required • On-Board Diagnostic System Components
• Oxygen Sensors
By Law • Positive Crankcase-Ventilation (PCV) Valve or Orifice
• Secondary Ignition Wires
5.1. Federal Emission Warranty
• Spark Plugs
A. Parts Covered For Two Years Or 24,000 Miles • Throttle Body
Federal law requires FCA US LLC to warrant the • Vacuum Hoses, Clamps, And Fittings (as well as tubing
following emissions parts for two years or used for these components)
24,000 miles, whichever occurs first. FCA US LLC • Vacuum, Temperature, Altitude, Speed, Time-Sensitive
covers all of these parts under the Basic Limited Valves, Sensors, and Switches (used in these components
Warranty for four years or 50,000 miles, whichever and systems)
occurs first.
B. Parts Covered For Eight Years Or 80,000 Miles
• Air System Controls
• Electronic Fuel Injection System (including injector) If your vehicle has one of the following parts, this
Federal Emission Warranty covers that part for a period
• Evaporative-Emission Canister and Controls
of eight years or 80,000 miles, whichever occurs first,
• Exhaust Manifold calculated from the start of the Basic Limited Warranty
• Exhaust Gas Recirculation (EGR) Valve and Control as set forth in “section 2.1 E”. The covered parts are:
System
• Catalytic Converter
• Exhaust Pipes (between exhaust manifold and catalyst)
• Powertrain Control Module (PCM)
• Fuel Cap and Tank Assembly, Pump, and Fuel Lines
• Transmission Control Module (TCM)
• Ignition System
• Intake Manifold21_GA_GW_EN_US_t.book Page 14
14 EMISSION WARRANTIES REQUIRED BY LAW
5.2. Emission Performance Warranty • Your vehicle has failed a federally approved state or local
emissions test.
This warranty supplements the federal warranty under
• Your vehicle has been maintained and operated properly
“section 5.1”. It lasts for two years or 24,000 miles on
up until it fails such a test.
the odometer, whichever occurs first. If your vehicle
has one of the parts listed in “section 5.1 B”, this • You face a real penalty for example, a fine or the loss of
the use of your vehicle, because the vehicle has failed the
Federal Emission Warranty covers that part for a period
test.
of eight years or 80,000 miles, whichever occurs first.
These limits are counted from the time when your Basic Refer to "section 6.4" (Getting Service Under The
Limited Warranty begins under “section 2.1 E”. The Federal Emission Performance Warranties), for further
Emission Performance Warranty covers the cost of information on how to get service under this warranty.
repairing or adjusting any components or parts that
might be needed for your vehicle to pass Federal Emis-
sion Standards for a federally approved state or local
emissions test, but only if:21_GA_GW_EN_US_t.book Page 15
HOW TO GET WARRANTY SERVICE 15
6. How To Get Warranty Service C. In A Foreign Country Outside Of North America
If you are traveling temporarily outside of North
6.1. Where To Take Your Vehicle America, and your vehicle remains registered in the
United States:
A. In The United States (We Include US
• You should take your vehicle to an authorized Alfa
Possessions And Territories As Part Of The
Romeo repair facility. They should give you the same
United States For Warranty Purposes)
warranty service you receive in the United States.
Warranty service must be done by an authorized Alfa • If the authorized Alfa Romeo repair facility charges you
Romeo repair facility. We strongly recommend that for repairs which you feel should be covered under your
you take your vehicle to your selling dealer. They know warranty, please get a detailed receipt for the work done.
your vehicle best, and are most concerned that you get Make sure that this receipt lists all warranty repairs and
prompt and high quality service. If you move within the parts that were involved. This receipt will be similar to
United States, warranty service may be requested from the one used by the authorized Alfa Romeo repair facility
any authorized Alfa Romeo repair facility. that normally services your vehicle.
• When your vehicle returns to the United States, contact
B. In Canada And Mexico
the Alfa Romeo Customer Assistance Center in
If you are traveling temporarily in Canada or Mexico, “section 7.2” for reimbursement consideration. You will
and your vehicle remains registered in the United normally need to provide a copy of the receipt, your
States, your FCA US LLC warranty still applies. vehicle registration and any other relevant documents.
Service may be requested at any authorized Alfa • Reimbursement will not be considered if the vehicle does
Romeo repair facility. not return to the United States.21_GA_GW_EN_US_t.book Page 16
16 HOW TO GET WARRANTY SERVICE
D. If You Move E. Notice
If you move to another country, be sure to contact If your vehicle is registered outside of the United States,
the Alfa Romeo Customer Assistance Center in and you have not followed the procedure set out above,
“section 7.2” and the customs department of the desti- your vehicle will no longer be eligible for warranty
nation country before you move. Vehicle importation coverage of any kind. Vehicles registered to United
rules vary considerably from country to country. You States government officials or military personnel on
may be required to present documentation of your assignment outside of the US will continue to be
move to FCA US LLC in order to continue your covered.
warranty coverage. You may also be required to obtain
documentation from FCA US LLC in order to register
your vehicle in your new country.21_GA_GW_EN_US_t.book Page 17
HOW TO GET WARRANTY SERVICE 17
6.2. How To Get Roadside Assistance Provide your name, Vehicle Identification Number
(VIN), license plate number, and your location,
Service — US Or Canada Only *1 including the telephone number from which you are
A. Who Is Covered calling. Briefly describe the nature of the problem and
answer a few simple questions.
You are covered by the Roadside Assistance services if
you are a purchaser for use of the vehicle. The Roadside You will be given the name of the service provider
Assistance services lasts for four years, regardless of and an estimated time of arrival. If you feel you are in
mileage, calculated from the start date of the Basic an unsafe situation, please let us know. With your
Limited Warranty, as set forth in “section 2.1 E”. consent, we will contact local police or safety authori-
ties.
B. What To Do
C. Covered Services
If your vehicle requires jump start assistance, out of
gas/fuel delivery, tire service, lockout service or towing Flat Tire Service
due to a defect covered under the Basic Limited If you are inconvenienced by a flat tire, we will
Warranty, call for assistance. dispatch a service provider to use your vehicle’s
United States Roadside Assistance Phone Number: TIREFIT KIT to seal small punctures up to 1/4" in the
844-253-2872 tire tread or your vehicle's temporary spare as recom-
mended in your Owner's Manual. This is not a perma-
Canada Roadside Assistance Phone Number:
nent flat tire repair.
844-953-3232
Out of Gas/Fuel Delivery
Drivers cannot always count on a gas station being
nearby, especially when traveling away from home.
We will dispatch a service provider to deliver a small
amount of fuel (maximum two gallons) to get you to a
nearby station.
1. * Roadside assistance services provided through Cross Country Motor Club, Inc.,
Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY, where services are
provided by Cross Country Motor Club of California, Inc., Medford, MA 02155.21_GA_GW_EN_US_t.book Page 18
18 HOW TO GET WARRANTY SERVICE
Battery Jump Assistance D. If Unable To Contact Roadside Assistance
No time is a good time for a depleted battery, but with If you are unable to contact Roadside Assistance and
Roadside Assistance, you do not have to worry about you obtain towing services on your own, you may
being stranded. We will dispatch a service provider to submit your original receipts from the licensed towing
provide you with a battery jump any time, day or night. or service facility, for services rendered within 30 days
Lockout Service of the occurrence. Be sure to include your Vehicle
Identification Number (VIN), odometer mileage at the
Whether the keys are locked in your vehicle or frozen time of service and current mailing address. We will
locks are keeping you from getting on your way, Road- process the claim based on vehicle and service eligi-
side Assistance can assist you. This service is limited to bility. If eligible, we will reimburse you for the reason-
providing access to the vehicle's seating area. It does able amounts you actually paid, based on the usual and
not cover the cost of replacement keys. customary charges for that service in the area where
Towing Service they were provided.
Our Roadside Assistance gives you peace of mind and FCA US LLC's determination relating to reimburse-
confidence. If your vehicle becomes disabled as a result ment are final. Correspondence should be mailed to:
of a mechanical breakdown, Roadside Assistance will FCA US LLC Customer Assistance
dispatch towing service to transport your vehicle to the P.O. Box 9145
closest authorized Alfa Romeo repair facility.
Medford, MA 02155
Attention: Claims Department21_GA_GW_EN_US_t.book Page 19
HOW TO GET WARRANTY SERVICE 19
6.3. Emergency Warranty Repairs B. Further Steps You Can Take, And How To Get
More Information
If you have an emergency and have to get a warranty
repair made by someone other than an authorized Alfa If you think an authorized Alfa Romeo dealer has
Romeo dealer, follow the reimbursement procedure in wrongly denied you Emission Warranty coverage,
“section 6.1 C”. follow the steps described in “section 7.1”. FCA US
LLC will reply to you in writing within 30 days after
6.4. Getting Service Under The Federal receiving your complaint or within the time limit
Emission Performance Warranties required by local or state law. If the owner is not noti-
fied within 30 days that a performance warranty claim
A. What To Do is denied, the manufacturer must repair the vehicle free
If your vehicle has failed an emissions test described in of charge.
“section 5.2”: If you want more information about getting service
• Take the vehicle to an authorized Alfa Romeo repair under the Federal Emission Warranty or the Perfor-
facility as soon as possible. mance Warranty, or if you want to report what you
• Give the service representative the printout showing that think is a violation of these warranties, you can contact:
your vehicle failed the test.
Manager, Certification and Compliance
• If possible, bring all service receipts, maintenance logs,
and records proving that your vehicle has been properly Division Warranty Claims
maintained, since you may be required to show them. Environmental Protection Agency
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D.C. 2046021_GA_GW_EN_US_t.book Page 20
20 HOW TO DEAL WITH WARRANTY PROBLEMS
7. How To Deal With Warranty B. What FCA US LLC Will Do
Once you have followed the recomended instructions
Problems described in “section 7.1 A”, an FCA US LLC repre-
sentative at FCA US LLC headquarters will review
7.1. Steps To Take
your situation. If it is something that FCA US LLC can
A. In General help you with, FCA US LLC will provide your dealer
with all the information and assistance necessary to
Normally, warranty problems can be resolved by an
resolve the problem. Even if FCA US LLC cannot help
authorized Alfa Romeo dealer. That is why you should
you, FCA US LLC will acknowledge your contact and
always talk to an authorized Alfa Romeo dealer’s
explain FCA US LLC's position.
service manager or authorized Alfa Romeo dealer’s
sales manager first. But if you are not satisfied with an C. If Your Problem Still Is Not Resolved For
authorized Alfa Romeo dealer response to your Customers Residing In Arkansas, Idaho,
problem, FCA US LLC recommends that you discuss Kentucky, Minnesota And Montana ONLY
your problem with the owner or general manager of the
If you cannot resolve your warranty problem after
authorized Alfa Romeo dealer.
following the two steps described in “section 7.1 A”,
If an authorized Alfa Romeo dealer still cannot and you live in Arkansas, Idaho, Kentucky, Minnesota
resolve the problem, contact the Alfa Romeo Customer or Montana ONLY, you can contact the FCA US LLC
Assistance Center. You will find the address in Customer Arbitration Process in your area.
“section 7.2”.
You may obtain a brochure describing FCA US
LLC's Customer Arbitration Process, including an
application, by calling: 844-253-287221_GA_GW_EN_US_t.book Page 21
HOW TO DEAL WITH WARRANTY PROBLEMS 21
This service is strictly voluntary, and you may submit The CAP will need the following information from
your dispute directly to the Customer Arbitration you:
Process (CAP) at no cost. The CAP is administered by
1. Legible copies of all documents and repair orders
an independent dispute settlement organization and
relevant to your case.
may be contacted in writing at the following address:
National Center for Dispute Settlement 2. Vehicle Identification Number (VIN) of your
vehicle.
FCA US LLC Customer Arbitration Process
P.O. Box 515315 3. A brief description of your unresolved concern.
Dallas, TX 75251-5315 4. The identity of your servicing authorized Alfa
Romeo repair facility/selling dealer.
The CAP reviews only vehicle disputes involving
FCA US LLC (“FCA US”) Limited Warranty or a FCA 5. The date(s) of repair(s) and mileage at the time.
US LLC/Alfa Romeo Part Limited Warranty. The CAP
does not review disputes involving the sale of a new or 6. Current mileage.
used vehicle, personal injury/property damage claims, 7. A description of the action you expect to resolve
disputes relating to design of the vehicle or part, or your concern.
disputes which are already the subject of litigation.21_GA_GW_EN_US_t.book Page 22
22 HOW TO DEAL WITH WARRANTY PROBLEMS
Upon receipt of your request: • If any action is required on the part of the servicing autho-
• The National Center for Dispute Settlement (NCDS) will rized Alfa Romeo repair facility/selling dealer or FCA
acknowledge receipt of your request, by mail, within US LLC you will be contacted within 10 days after the
10 days, and advise you whether or not your dispute is date by which the dealer or FCA US LLC must act to
within the jurisdiction of the process. determine whether performance has been rendered.
• When your request is within jurisdiction NCDS will • The entire dispute settlement process will normally take
request FCA US LLC and the dealer to present their side no longer than 40 days.
of the dispute. You will receive copies of their responses. • The CAP dispute settlement procedure does not take the
• While your dispute is pending NCDS or FCA US LLC place of any state or federal legal remedies available to
may contact you to see if your case can be settled by you. Whether or not you decide to submit your dispute to
agreement. If a settlement is offered to you, FCA US LLC the process, you are free to pursue other legal remedies.
will ask you to sign a form that contains that settlement.
D. Notice Under State Lemon Laws
Your case will then be closed. There is no requirement for
you to participate in this settlement process. Some states have laws allowing you to get a replace-
• If you requested an oral hearing, a decision-maker will ment vehicle or a refund of the vehicle’s purchase price
contact you to arrange a convenient time and place for a under certain circumstances. These laws vary from
hearing. Usually, this will be at a dealership near you. state to state. If your state law allows, FCA US LLC
• If you request a documents-only review, an NCDS panel requires that you first notify us in writing of any service
will review and decide your case. Neither you, the dealer difficulty that you may have experienced so that we can
nor FCA US LLC need be present. have a chance to make any needed repairs before you
• NCDS will send you a written Statement of Decision. are eligible for remedies provided by these laws. In all
This statement will include the decision, any action to be other states, we ask that you give us written notice of
taken by the dealer or FCA US LLC and the time by any service difficulty. Send your written notice to the
which the action must be taken. The decision will be Alfa Romeo Customer Assistance Center at the address
binding on the dealer and FCA US LLC but not on you in “section 7.2”.
unless you accept the decision.21_GA_GW_EN_US_t.book Page 23
HOW TO DEAL WITH WARRANTY PROBLEMS 23
7.2. Helpful Addresses And Telephone • In Mexico:
Numbers Customer Relations Office
Here are the addresses and telephone numbers of the Prolongación Paseo de la Reforma 1240
FCA US LLC Customer Assistance Centers that can Santa Fe, Cuajimalpa CP 05348
assist you:
Ciudad de México
• In the United States:
Phone (in Mexico): 800-505-1300
Alfa Romeo Customer Assistance Center
Phone (outside Mexico): +52 55 50817568
P.O. Box 21-8004
• In Puerto Rico and US Virgin Islands:
Auburn Hills, Michigan 48321-8004
Customer Service
Phone: 844-253-2872
FCA Caribbean LLC
To contact Alfa Romeo by email
Box 191857
Select the “contact us” button on:
San Juan, Puerto Rico 00919-1857
www.alfaromeousa.com
Phone: 844-253-2872
• In Canada:
Fax: 787-782-3345
FCA Canada Inc.
Customer Service
Chrysler Centre P.O. Box 1621
Windsor, Ontario N9A-4H6
Phone (English): 877-230-0563
Phone (French): 877-515-911221_GA_GW_EN_US_t.book Page 24
24 OPTIONAL SERVICE CONTRACT
8. Optional Service Contract Alfa Romeo service contracts are the ONLY vehicle
extended protection plans authorized, endorsed and
Alfa Romeo Service and Care offers valuable protec- backed by Alfa Romeo to provide additional protection
tion against repair costs when these warranties no beyond your vehicle's warranty. Look for our brand
longer apply. They complement but do not replace the logo and ask an authorized Alfa Romeo dealer for
warranty coverages outlined in this booklet. A variety details.
of plans are available, covering various
time-and-mileage periods and various groups of the
vehicle's mechanical components.21_GA_GW_EN_US_t.book Page 25
MAINTENANCE 25
9. Maintenance 9.2. Where To Go For Maintenance
FCA US LLC recommends that you return to the dealer
9.1. General Information from which you bought your vehicle for all mainte-
It is your responsibility to properly maintain and nance service both during and after the warranty
operate your new vehicle. Follow the instructions periods. Although you can get warranty service from
contained in the General and Scheduled Maintenance any dealer who sells your particular make, returning to
Service guidelines in your Owner’s Manual. Regular, your selling dealer will help ensure that all your service
scheduled maintenance is essential to trouble-free oper- needs are met and that you are completely satisfied.
ation. If there is a dispute between you and FCA US Authorized Alfa Romeo repair facility technicians are
LLC concerning the maintenance of your vehicle, FCA specifically trained to perform maintenance and repair
US LLC will require you to provide proof that your procedures on your vehicle.
vehicle was properly maintained. Authorized Alfa Romeo repair facilities will help
For your convenience, FCA US LLC has prepared a ensure that all your service needs are met and that you
Maintenance Schedule with routine service intervals are completely satisfied. FCA US LLC strongly recom-
which is included in your vehicle’s Owner's Manual. It mends you use genuine Alfa Romeo parts to maintain
is essential to follow these required maintenance inter- your vehicle.
vals for safe trouble-free operation.Scan me
Download a free electronic copy of the most up-to-date warranty book at Alfaromeousa.com21_GA_GW_EN_US
Download a free electronic copy of the most up-to-date warranty book at Alfaromeousa.com 2 0 2 1 W A R R A N T Y I N F O R M AT I O N
First Edition
©2020 FCA US LLC. All Rights Reserved.
ALFA ROMEO is a registered trademark of FCA Group Marketing S.p.A., used with permission.
Scan me
App Store is a registered trademark of Apple Inc. Google Play Store is a registered trademark of Google..You can also read
