2021 WARRANTY INFORMATION - Alfa Romeo
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21_GU_GW_EN_US
Download a free electronic copy of the most up-to-date warranty book at Alfaromeousa.com 2 0 2 1 W A R R A N T Y I N F O R M AT I O N
First Edition
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Download a free electronic copy of the most up-to-date warranty book at Alfaromeousa.com
21_GU_GW_EN_US_t.book Page 1
WARRANTY COVERAGE AT A GLANCE
3 Yr/ Unlimited
5 Yr/ Unlimited
7 Yr/ 70,000
8 Yr/ 80,000
3 Yr/ 50,000
4 Yr/ 50,000
1 Yr/ 12,000
2 Yr/ 24,000
3 Yr/ 36,000
DESCRIPTION
Basic Limited Warranty Coverage
Special Extended Warranty Coverage
Anti-Corrosion Perforation Limited Warranty
— All Panels
— Outer Panels
Federal Emission Warranty
Federal Emission Warranty
— Specified Components21_GU_GW_EN_US_t.book Page 2
2
1. Your Legal Rights Under These Limited Warranties .......4 3.2. Environmental Factors Not Covered ...........................9
1.1. Incidental And Consequential Damages Not 3.3. Maintenance Costs Not Covered .................................9
Covered ........................................................................4 3.4. Racing Not Covered.....................................................9
3.5. Certain Kinds Of Corrosion Not Covered ...................9
2. What Is Covered Under FCA US LLC Warranties...........5 3.6. Other Exclusions ........................................................10
2.1. Basic Limited Warranty............................................... 5 3.7. Total Loss, Salvage, Junk, Or Scrap Vehicles Not
A. Who Is Covered .....................................................5 Covered ......................................................................10
B. What Is Covered.....................................................5 3.8. Restricted Warranty ...................................................10
C. Items Covered By Other Warranties...................... 5
D. Towing Costs Are Covered Under Certain 4. Other Terms Of Your Warranties....................................11
Circumstances ....................................................... 5 4.1. Exchanged Parts May Be Used In Warranty
E. When It Begins....................................................... 6 Repairs........................................................................11
F. When It Ends .......................................................... 6 4.2. Pre-Delivery Service..................................................11
G. Registration And Operation Requirements............ 6 4.3. Production Changes ...................................................11
H. If Your Vehicle Leaves The United States, We
Include US Possessions And Territories As Part 5. Emission Warranties Required By Law ..........................12
Of The United States For Warranty Purposes....... 6 5.1. Federal Emission Warranty........................................12
2.2. Corrosion Warranty .....................................................7 A. Parts Covered For Two Years Or 24,000 Miles...12
A. Who Is Covered .....................................................7 B. Parts Covered For Eight Years Or 80,000
B. What Is Covered.....................................................7 Miles ....................................................................12
C. How Long It Lasts.................................................. 7 5.2. Emission Performance Warranty ...............................13
D. What Is Not Covered .............................................7
2.3. Restraint System Limited Warranty (Vehicle Sold 6. How To Get Warranty Service........................................14
And Registered In The State Of Kansas Only) ............ 7 6.1. Where To Take Your Vehicle....................................14
A. In The United States (We Include US Possessions
3. What Is Not Covered.........................................................8 And Territories As Part Of The United States For
3.1. Modifications Not Covered ......................................... 8 Warranty Purposes) .............................................14
A. Some Modifications Do Not Void The Warranties B. In Canada And Mexico ........................................14
But Are Not Covered.............................................8
B. Modifications That WILL Void Your
Warranties .............................................................821_GU_GW_EN_US_t.book Page 3
3
C. In A Foreign Country Outside Of North 7. How To Deal With Warranty Problems..........................18
America ...............................................................14 7.1. Steps To Take ............................................................18
D. If You Move.........................................................15 A. In General.............................................................18
E. Notice ...................................................................15 B. What FCA US LLC Will Do................................18
6.2. How To Get Roadside Assistance Service — US Or C. If Your Problem Still Is Not Resolved For
Canada Only *............................................................15 Customers Residing In Arkansas, Idaho,
A. Who Is Covered ...................................................15 Kentucky, Minnesota And Montana ONLY .......18
B. What To Do..........................................................15 D. Notice Under State Lemon Laws .........................20
C. Covered Services..................................................16 7.2. Helpful Addresses And Telephone Numbers ............20
D. If Unable To Contact Roadside Assistance .........16
6.3. Emergency Warranty Repairs....................................17 8. Optional Service Contract ............................................... 21
6.4. Getting Service Under The Federal Emission
Performance Warranties.............................................17 9. Maintenance ....................................................................22
A. What To Do .........................................................17 9.1. General Information...................................................22
B. Further Steps You Can Take, And How To Get 9.2. Where To Go For Maintenance .................................22
More Information ................................................1721_GU_GW_EN_US_t.book Page 4
4 YOUR LEGAL RIGHTS UNDER THESE LIMITED WARRANTIES
1. Your Legal Rights Under These 1.1. Incidental And Consequential Damages
Limited Warranties Not Covered
Your warranties do not cover any incidental or
The warranties contained in this booklet are the only consequential damages connected with your vehicle
express warranties that FCA US LLC (“FCA US”) failure, either while under warranty or afterward.
makes for your vehicle. These warranties give you
specific legal rights. You may also have other rights Examples of such damages include:
that vary from state to state. For example, you may • Lost time
have some implied warranties, depending on the state • Inconvenience
where your vehicle was sold or is registered. • The loss of the use of your vehicle
These implied warranties are limited, to the extent • The cost of rental vehicles, gasoline, telephone, travel, or
allowed by law, to the time periods covered by the lodging
express written warranties contained in this booklet. • The loss of personal or commercial property
If you use your vehicle primarily for business or • The loss of revenue
commercial purposes, then these implied warranties do Some states do not allow incidental or consequen-
not apply and FCA US LLC completely disclaims them tial damages to be excluded or limited, so this exclu-
to the extent allowed by law. And the implied warranty sion may not apply to you.
of fitness for a particular purpose does not apply if your
vehicle is used for racing, even if the vehicle is
equipped for racing.
Some states do not allow limitations on how long
an implied warranty lasts, so the above limitations
may not apply to you.21_GU_GW_EN_US_t.book Page 5
WHAT IS COVERED UNDER FCA US LLC WARRANTIES 5
2. What Is Covered Under FCA US C. Items Covered By Other Warranties
The following are covered by separate warranties
LLC Warranties offered by their manufacturers. They are Not Covered
by the Basic Limited Warranty:
2.1. Basic Limited Warranty
• Tires
A. Who Is Covered • Items added or changed after your vehicle left the manu-
You are covered by the Basic Limited Warranty if you facturing plant, such as accessories or protection prod-
are a purchaser for use of the vehicle. ucts, or items changed because of customization
Be sure you get a copy of any warranty that applies
B. What Is Covered
to these items from your dealer, or from the manufac-
The Basic Limited Warranty covers the cost of all parts turer of the product.
and labor needed to repair any item on your vehicle
when it left the manufacturing plant that is defective in D. Towing Costs Are Covered Under Certain
material, workmanship or factory preparation. There is Circumstances
no list of covered parts since the only exception is tires. Roadside Assistance covers the cost of towing your
You pay nothing for these repairs covered by the Basic vehicle to an authorized Alfa Romeo dealer if your
Limited Warranty. These warranty repairs or adjust- vehicle cannot be driven because a covered part has
ments, including all parts and labor connected with failed. Roadside Assistance lasts for up to four years,
them, will be made by your authorized Alfa Romeo with no mileage limit, calculated from the warranty
repair facility at no charge, using new or remanufac- start date. Refer to “section 6.2” for information on how
tured parts. to get Roadside Assistance service in the United States
and Canada including United States Possessions and
Territories as part of the United States for warranty
purposes.21_GU_GW_EN_US_t.book Page 6
6 WHAT IS COVERED UNDER FCA US LLC WARRANTIES
E. When It Begins G. Registration And Operation Requirements
The Basic Limited Warranty begins on either of the The Basic Limited Warranty covers your vehicle only
following dates, whichever is earlier: if:
• The date you take delivery of the vehicle. • The vehicle was built for sale in the US.
• The date when the vehicle was first put into use, for • The vehicle is registered in the US.
example, as a dealer “demo” or as an FCA US LLC • The vehicle is driven mainly in the US or Canada.
company vehicle. • The vehicle is operated and maintained in the manner
F. When It Ends described in your Owner’s Manual.
• We include US Possessions and Territories as part of the
The Basic Limited Warranty lasts for four years from
United States for warranty purposes.
the date it begins or for 50,000 miles on the odometer,
whichever occurs first. But the following items are H. If Your Vehicle Leaves The United States, We
covered only for 12 months or for 12,000 miles on the Include US Possessions And Territories As Part
odometer, whichever occurs first: Of The United States For Warranty Purposes
• Brakes (rotors, pads, linings, and drums) EXCEPT WHERE SPECIFICALLY REQUIRED
• Bulbs BY LAW, THERE IS NO WARRANTY
• Clutch discs or modular clutch assembly (if equipped) COVERAGE ON THIS VEHICLE IF IT IS SOLD
• Wheel alignment and balancing IN OR REGISTERED IN COUNTRIES OTHER
• Windshield and rear window THAN THE UNITED STATES.
• Wiper blades This policy does not apply to a vehicle that has
received authorization for export from FCA US LLC.
Dealers may not give authorization for export. You
should consult an authorized dealer to determine a
vehicle's warranty coverage if you have any questions.
This policy does not apply to a vehicle registered to
US government officials or military personnel on
assignment outside of the United States.21_GU_GW_EN_US_t.book Page 7
WHAT IS COVERED UNDER FCA US LLC WARRANTIES 7
2.2. Corrosion Warranty D. What Is Not Covered
Please note that while the Corrosion Warranty applies
A. Who Is Covered
to defects in material and/or workmanship, it does not
You are covered by the Corrosion Warranty if you are cover the vehicle's matte finish appearance (if
a purchaser for use of the vehicle. equipped).
B. What Is Covered Maintaining the matte finish appearance is solely the
This warranty covers the cost of all parts and labor responsibility of the vehicle owner as described in your
needed to repair or replace any body sheet metal panels Owner's Manual.
that get holes from rust or other corrosion. If a hole
2.3. Restraint System Limited Warranty
occurs because of something other than corrosion, this
warranty does not apply. Cosmetic or surface corrosion (Vehicle Sold And Registered In The
resulting for example, from stone chips or scratches in State Of Kansas Only)
the paint, is not covered. For more details on what is not For a vehicle sold and registered in the State of Kansas,
covered by this warranty, refer to “section 3.5”. seat belts and related seat belt components are
warranted against defects in workmanship and mate-
C. How Long It Lasts
rials for 10 years, regardless of mileage. This warranty
The Corrosion Warranty starts when your Basic does not cover replacement of seat belts and related
Limited Warranty begins described in “section 2.1 E”. components required as the result of a collision.
This warranty has two time-and-mileage limits:
• For sheet metal panels, the limit is 36 months, with no
mileage limit.
• For an outer-body sheet metal panel, one that is
finish-painted and that someone can see when walking
around the vehicle, the limit is five years, with no mileage
limit.21_GU_GW_EN_US_t.book Page 8
8 WHAT IS NOT COVERED
3. What Is Not Covered NOTE:
Non-Alfa Romeo parts can also impact downstream or
3.1. Modifications Not Covered other related safety systems.
Performance or racing parts are considered to be
A. Some Modifications Do Not Void The non-Alfa Romeo parts. Repairs or adjustments caused
Warranties But Are Not Covered by their use are not covered under your warranties.
Certain changes that you might make to your vehicle do Examples of the types of alterations not covered are:
not, by themselves, void the warranties described in
• Installing accessories except for genuine Alfa Romeo
this booklet. Examples of some of these changes are: accessories installed by an authorized Alfa Romeo repair
• Installing non-Alfa Romeo parts, components, or equip- facility.
ment (such as a non-Alfa Romeo radio or cruise control). • Applying rustproofing or other protection products.
• Using special non-Alfa Romeo materials or additives. • Changing the vehicle configuration or dimensions, such
• Modifying the front fascia/bumper, vehicle body struc- as converting the vehicle into a limousine.
ture, or adding aftermarket side steps or running boards. • Using any refrigerant that Alfa Romeo has not approved.
• Replacing windshields on vehicles equipped with
Advanced Driver Assist systems with non-Alfa Romeo B. Modifications That WILL Void Your Warranties
genuine parts. These actions will void your warranties:
• Using aftermarket collision parts. • Disconnecting, tampering with, or altering the odometer
• Attaching or installing any aftermarket accessories, will void your warranties, unless your repairing techni-
including transparent material (e.g. glass tinting) or after- cian follows the legal requirements for repairing or
market grilles. replacing odometers.
Your warranties do not cover any part that was not • Attaching any device that disconnects the odometer will
on your vehicle when it left the manufacturing plant or also void your warranties.
is not certified for use on your vehicle. Nor do they
cover the costs of any repairs or adjustments that might
be caused or needed because of the installation or use
of non-Alfa Romeo parts, components, equipment,
materials, or additives.21_GU_GW_EN_US_t.book Page 9
WHAT IS NOT COVERED 9
3.2. Environmental Factors Not Covered • Replacing filters, coolant, spark plugs, or fuses, unless
those costs result from a covered repair
Your warranties do not cover damage caused by envi-
• Cleaning and polishing
ronmental factors such as airborne fallout, bird drop-
pings, insect damage, chemicals, tree sap, salt, ocean • Replacing worn wiper blades, worn brake pads and
spray, acid rain, or road hazards. Nor do your warran- linings, or clutch linings
ties cover damage caused by hailstorms, windstorms, 3.4. Racing Not Covered
tornadoes, sandstorms, lightning, floods, or earth-
quakes. Your warranties do not cover the costs of repairing
damage or conditions caused by racing, nor do they
Your warranties do not cover conditions resulting
cover the repair of any defects that are found as the
from anything impacting the vehicle. This includes
result of participating in a racing event.
cracks and chips in glass, scratches and chips in painted
surfaces, or damage from collision. 3.5. Certain Kinds Of Corrosion Not
3.3. Maintenance Costs Not Covered Covered
Your warranties do not cover the costs of repairing Your warranties do not cover the following:
damage caused by poor or improper maintenance. Nor • Corrosion caused by accident, damage, abuse, or vehicle
do they cover damage caused by the use of contami- alteration.
nated fuels, or by the use of fuels, oils, lubricants, • Surface corrosion caused by such things as industrial
cleaners or fluids other than those recommended in fallout, sand, salt, hail, ocean spray, and stones.
your Owner’s Manual. • Corrosion caused by the extensive or abnormal transport
of caustic materials like chemicals, acids, and fertilizers.
The warranties do not cover the costs of your
vehicle’s normal or scheduled maintenance or the parts • Corrosion of special bodies, body conversions, or equip-
and services that all vehicles routinely need. Some of ment that was not on your vehicle when it left the manu-
facturing plant or was not supplied by FCA US LLC.
these parts and services, which your warranties do not
cover, include:
• Lubrication
• Engine tune-ups21_GU_GW_EN_US_t.book Page 10
10 WHAT IS NOT COVERED
3.6. Other Exclusions FCA US LLC will deny warranty coverage without
notice if it learns that a vehicle is ineligible for
Your warranties do not cover the costs of repairing
coverage for any of these reasons.
damage or conditions caused by any of the following:
• Fire or accident This exclusion does not apply to emission warran-
ties or to recall campaigns.
• Abuse or negligence
• Misuse for example, driving over curbs or overloading 3.8. Restricted Warranty
• Tampering with the emission systems, or with a part that
FCA US LLC may restrict the warranty on your vehicle
could affect the emission systems
if the vehicle is not properly maintained, or if the
• Use of used parts, even if they were originally supplied by
vehicle is abused or neglected, and the abuse or neglect
Alfa Romeo, however, authorized Alfa Romeo remanu-
interferes with the proper functioning of the vehicle. If
factured parts are covered
the warranty is restricted, coverage may be denied or
• Windshield or rear window damage from external objects subject to approval by FCA US LLC before covered
• Any changes made to your vehicle that do not comply repairs are performed.
with FCA US LLC
• Using any fluid that does not meet the minimum recom-
mendations in your Owner's Manual
3.7. Total Loss, Salvage, Junk, Or Scrap
Vehicles Not Covered
The vehicle has no warranty coverage of any kind if:
• The vehicle is declared to be a total loss by an insurance
company.
• The vehicle is rebuilt after being declared a total loss by
an insurance company.
• It is issued a certificate of title indicating that it is desig-
nated as “salvage”, “junk”, “rebuilt”, “scrap”, or some
similar word.21_GU_GW_EN_US_t.book Page 11
OTHER TERMS OF YOUR WARRANTIES 11
4. Other Terms Of Your Warranties To help control suspected ozone-depleting agents, the
Environmental Protection Agency (EPA) requires the
4.1. Exchanged Parts May Be Used In capture, purification, and reuse of automotive air
conditioning refrigerant gases. As a result, a repair to
Warranty Repairs
the sealed portion of your air conditioning system may
In the interest of customer satisfaction, FCA US LLC involve the installation of purified reclaimed refrig-
may offer exchange service on some vehicle parts. This erant.
service is intended to reduce the amount of time your
vehicle is not available for your use because of repairs. 4.2. Pre-Delivery Service
Parts used in exchange service may be new, remanufac- A defect in or damage to the mechanical, electrical,
tured, reconditioned, or repaired, depending on the part sheet-metal, paint, trim, and other components of your
involved. vehicle may have occurred at the factory or while it was
All exchange parts that might be used meet FCA US being shipped to the dealer.
LLC standards, and have the same warranties as new Such a defect or damage is usually detected and
parts. corrected at the factory. In addition, dealers must
Examples of the kinds of parts that might be inspect each vehicle before delivery. They repair any
serviced in this way are: defects or damage detected before the vehicle is deliv-
• Engine Assemblies ered to you.
• Transmission Assemblies
4.3. Production Changes
• Instrument Cluster Assemblies
• Radios, CD and DVD Players Changes may be made in vehicles sold by FCA US LLC
and its authorized Alfa Romeo dealer at any time
• Speedometers
without incurring any obligation to make the same or
• Powertrain Control Module (PCM)
similar changes on vehicles previously built or sold.21_GU_GW_EN_US_t.book Page 12
12 EMISSION WARRANTIES REQUIRED BY LAW
5. Emission Warranties Required • On-Board Diagnostic-System Components
• Oxygen Sensors
By Law • Positive Crankcase-Ventilation (PCV) Valve or Orifice
• Secondary Ignition Wires
5.1. Federal Emission Warranty
• Spark Plugs
A. Parts Covered For Two Years Or 24,000 Miles • Throttle Body
Federal law requires FCA US LLC to warrant the • Vacuum Hoses, Clamps, And Fittings, (as well as tubing
following emissions parts for two years or 24,000 miles, used for these components)
whichever occurs first. FCA US LLC covers all of these • Vacuum, Temperature, Altitude, Speed, Time-Sensitive
parts under the Basic Limited Warranty for four years or Valves, Sensors, and Switches (used in these components
50,000 miles, whichever occurs first. and systems)
• Air System Controls
B. Parts Covered For Eight Years Or 80,000 Miles
• Electronic Fuel Injection System, (including injector)
If your vehicle has one of the following parts, this
• Evaporative-Emission Canister and Controls
Federal Emission Warranty covers that part for a period
• Exhaust Manifold of eight years or 80,000 miles, whichever occurs first,
• Exhaust Gas Recirculation (EGR) Valve and Control calculated from the start of the Basic Limited Warranty
System as set forth in “section 2.1 E”. The covered parts are:
• Exhaust Pipes (between exhaust manifold and catalyst) • Catalytic Converter
• Fuel Cap and Tank Assembly, Pump, and Fuel Lines • Powertrain Control Module (PCM)
• Ignition System • Transmission Control Module (TCM)
• Intake Manifold21_GU_GW_EN_US_t.book Page 13
EMISSION WARRANTIES REQUIRED BY LAW 13
5.2. Emission Performance Warranty • Your vehicle has failed a federally approved state or local
emissions test.
This warranty supplements the Federal Warranty under
• Your vehicle has been maintained and operated properly
“section 5.1”. It lasts for two years or 24,000 miles on
up until it fails such a test.
the odometer, whichever occurs first. If your vehicle
has one of the parts listed in “section 5.1 B”, this Emis- • You face a real penalty for example, a fine or the loss of
the use of your vehicle, because the vehicle has failed the
sion Performance Warranty covers that part for a period
test.
of eight years or 80,000-miles, whichever occurs first.
These limits are counted from the time when your Basic Refer to "section 6.4" (Getting Service Under The
Limited Warranty begins under “section 2.1 E”. The Federal Emission Performance Warranties), for further
Emission Performance Warranty covers the cost of information on how to get service under this warranty.
repairing or adjusting any components or parts that
might be needed for your vehicle to pass Federal Emis-
sion Standards for a federally approved state or local
emissions test, but only if:21_GU_GW_EN_US_t.book Page 14
14 HOW TO GET WARRANTY SERVICE
6. How To Get Warranty Service C. In A Foreign Country Outside Of North America
If you are traveling temporarily outside of North
6.1. Where To Take Your Vehicle America, and your vehicle remains registered in the
United States:
A. In The United States (We Include US
• You should take your vehicle to an authorized Alfa
Possessions And Territories As Part Of The
Romeo repair facility. They should give you the same
United States For Warranty Purposes)
warranty service you receive in the United States.
Warranty service must be done by an authorized Alfa • If the authorized Alfa Romeo repair facility charges you
Romeo repair facility. We strongly recommend that for repairs which you feel should be covered under your
you take your vehicle to your selling dealer. They know warranty, please get a detailed receipt for the work done.
your vehicle best, and are most concerned that you get Make sure that this receipt lists all warranty repairs and
prompt and high quality service. If you move within the parts that were involved. This receipt will be similar to
United States, warranty service may be requested from the one used by the authorized Alfa Romeo repair facility
any authorized Alfa Romeo repair facility. who normally services your vehicle.
• When your vehicle returns to the United States, contact
B. In Canada And Mexico
the Alfa Romeo Customer Assistance Center in “section
If you are traveling temporarily in Canada or Mexico, 7.2” for reimbursement consideration. You will normally
and your vehicle remains registered in the United need to provide a copy of the receipt, your vehicle regis-
States, the FCA US LLC warranty still applies. Service tration and any other relevant documents.
may be requested at any authorized Alfa Romeo repair • Reimbursement will not be considered if the vehicle does
facility. not return to the United States.21_GU_GW_EN_US_t.book Page 15
HOW TO GET WARRANTY SERVICE 15
D. If You Move calculated from the start date of the Basic Limited
If you move to another country, be sure to contact the Warranty, as set forth in “section 2.1 E”.1
Alfa Romeo Customer Assistance Center in “section
B. What To Do
7.2” and the customs department of the destination
country before you move. Vehicle importation rules If your vehicle requires jump start assistance, out of
vary considerably from country to country. You may be gas/fuel delivery, tire service, lockout service or towing
required to present documentation of your move to due to a defect covered under the Basic Limited
FCA US LLC in order to continue your warranty Warranty, call for assistance.
coverage. You may also be required to obtain docu- United States Roadside Assistance Phone Number:
mentation from FCA US LLC in order to register your 844-253-2872
vehicle in your new country.
Canada Roadside Assistance Phone Number:
E. Notice 844-953-3232
If your vehicle is registered outside of the United States, Provide your name, Vehicle Identification Number
and you have not followed the procedure set out above, (VIN), license plate number, and your location,
your vehicle will no longer be eligible for warranty including the telephone number from which you are
coverage of any kind. Vehicles registered to United calling. Briefly describe the nature of the problem and
States government officials or military personnel on answer a few simple questions.
assignment outside of the US will continue to be You will be given the name of the service provider
covered. and an estimated time of arrival. If you feel you are in
an unsafe situation, please let us know. With your
6.2. How To Get Roadside Assistance consent, we will contact local police or safety authori-
Service — US Or Canada Only * ties.
A. Who Is Covered
You are covered by Roadside Assistance services if you
are a purchaser for use of the vehicle. Roadside Assis-
tance services last for four years, regardless of mileage,
1. * Roadside assistance services provided through Cross Country Motor Club, Inc.,
Medford, MA 02155, except in AK, CA, HI, OR, WI, and WY, where services are
provided by Cross Country Motor Club of California, Inc., Medford, MA 02155.21_GU_GW_EN_US_t.book Page 16
16 HOW TO GET WARRANTY SERVICE
C. Covered Services Towing Service
Flat Tire Service Our towing service gives you peace of mind and confi-
If you are inconvenienced by a flat tire, we will dence. If your vehicle becomes disabled as a result of a
dispatch a service provider to use your vehicle’s Tirefit mechanical breakdown, Roadside Assistance will
Kit to seal small punctures up to 1/4" in the tire tread or dispatch towing service to transport your vehicle to the
your vehicle's temporary spare as recommended in closest authorized Alfa Romeo repair facility.
your Owner's Manual. This is not a permanent flat tire D. If Unable To Contact Roadside Assistance
repair.
If you are unable to contact Roadside Assistance and
Out of Gas/Fuel Delivery you obtain towing services on your own, you may
Drivers cannot always count on a gas station being submit your original receipts from the licensed towing
nearby, especially when traveling away from home. or service facility, for services rendered within 30 days
We will dispatch a service provider to deliver a small of the occurrence. Be sure to include your Vehicle
amount of fuel (maximum two gallons) to get you to a Identification Number (VIN), odometer mileage at the
nearby station. time of service and current mailing address. We will
process the claim based on vehicle and service eligi-
Battery Jump Assistance
bility. If eligible, we will reimburse you for the reason-
No time is a good time for a depleted battery, but with able amounts you actually paid, based on the usual and
Roadside Assistance, you do not have to worry about customary charges for that service in the area where
being stranded. We will dispatch a service provider to they were provided. FCA US LLC's determination
provide you with a battery jump any time, day or night. relating to reimbursement is final. Correspondence
Lockout Service should be mailed to:
Whether the keys are locked in your vehicle or frozen FCA US LLC Customer Assistance
locks are keeping you from getting on your way, Road- P.O. Box 9145
side assistance can assist you. This service is limited to
Medford, MA 02155
providing access to the vehicle's seating area. It does
not cover the cost of replacement keys. Attention: Claims Department21_GU_GW_EN_US_t.book Page 17
HOW TO GET WARRANTY SERVICE 17
6.3. Emergency Warranty Repairs B. Further Steps You Can Take, And How To Get
More Information
If you have an emergency and have to get a warranty
repair made by someone other than an authorized Alfa If you think an authorized Alfa Romeo dealer has
Romeo dealer, follow the reimbursement procedure in wrongly denied you Emission Warranty coverage,
“section 6.1 C”. follow the steps described in “section 7.1”. FCA US
LLC will reply to you in writing within 30 days after
6.4. Getting Service Under The Federal receiving your complaint or within the time limit
Emission Performance Warranties required by local or state law. If the owner is not noti-
fied within 30 days that a performance warranty claim
A. What To Do is denied, the manufacturer must repair the vehicle free
If your vehicle has failed an emissions test described in of charge.
“section 5.2”: If you want more information about getting service
• Take the vehicle to an authorized Alfa Romeo repair under the Federal Emission Warranty or the Perfor-
facility as soon as possible. mance Warranty, or if you want to report what you
• Give the service representative the printout showing that think is a violation of these warranties, you can contact:
your vehicle failed the test.
Manager, Certification and Compliance
• If possible, bring all service receipts, maintenance logs,
and records proving that your vehicle has been properly Division Warranty Claims
maintained, since you may be required to show them. Environmental Protection Agency
1200 Pennsylvania Avenue, NW
Mail Code 6403J
Washington, D. C. 2046021_GU_GW_EN_US_t.book Page 18
18 HOW TO DEAL WITH WARRANTY PROBLEMS
7. How To Deal With Warranty C. If Your Problem Still Is Not Resolved For
Customers Residing In Arkansas, Idaho,
Problems Kentucky, Minnesota And Montana ONLY
If you cannot resolve your warranty problem after
7.1. Steps To Take
following the recommended instructions described in
A. In General “section 7.1 A”, and you live in Arkansas, Idaho,
Kentucky, Minnesota or Montana ONLY, you can
Normally, warranty problems can be resolved by an
contact the FCA US LLC Customer Arbitration
authorized Alfa Romeo dealer. That is why you should
Process (CAP) in your area.
always talk to an authorized Alfa Romeo dealer service
manager or authorized Alfa Romeo dealer’s sales You may obtain a brochure describing FCA US
manager first. But if you are not satisfied with an autho- LLC's CAP, including an application, by calling:
rized Alfa Romeo dealer’s response to your problem, 844-253-2872.
FCA US LLC recommends that you discuss your This service is strictly voluntary, and you may
problem with the owner or general manager of the submit your dispute directly to the CAP at no cost. The
authorized Alfa Romeo dealer. CAP is administered by an independent dispute settle-
If the authorized Alfa Romeo dealer still cannot resolve ment organization and may be contacted in writing at
the problem, contact the Alfa Romeo Customer Assis- the following address:
tance Center. You will find the address in “section 7.2”. National Center for Dispute Settlement
B. What FCA US LLC Will Do FCA US LLC Customer Arbitration Process
Once you have followed the recommended instructions P.O. Box 515315
described in “section 7.1 A”, an FCA US LLC repre- Dallas, TX 75251-5315
sentative at FCA US LLC headquarters will review
your situation. If it is something that FCA US LLC can The CAP reviews only vehicle disputes involving
help you with, FCA US LLC will provide your dealer the FCA US LLC (“FCA US”) Limited Warranty or an
with all the information and assistance necessary to FCA US LLC/Alfa Romeo Part Limited Warranty. The
resolve the problem. Even if FCA US LLC cannot help CAP does not review disputes involving the sale of a
you, FCA US LLC will acknowledge your contact and new or used vehicle, personal injury/property damage
explain FCA US LLC's position.21_GU_GW_EN_US_t.book Page 19
HOW TO DEAL WITH WARRANTY PROBLEMS 19
claims, disputes relating to the design of the vehicle or • While your dispute is pending, NCDS or FCA US LLC
a part, or disputes which are already the subject of liti- may contact you to see if your case can be settled by
gation. agreement. If a settlement is offered to you, FCA US LLC
will ask you to sign a form that contains that settlement.
The CAP will need the following information from
Your case will then be closed. There is no requirement for
you:
you to participate in this settlement process.
1. Legible copies of all documents and repair orders • If you requested an oral hearing, a decision-maker will
relevant to your case. contact you to arrange a convenient time and place for a
hearing. Usually, this will be at a dealership near you.
2. Vehicle Identification Number (VIN) of your
• If you request a documents-only review, an NCDS panel
vehicle.
will review and decide your case. Neither you, the dealer
3. A brief description of your unresolved concern. nor FCA US LLC need be present.
• NCDS will send you a written statement of decision. This
4. The identity of your servicing authorized Alfa statement will include the decision, any action to be taken
Romeo repair facility/selling dealer. by the dealer or FCA US LLC, and the time by which the
5. The date(s) of repair(s) and mileage at the time. action must be taken. The decision will be binding on the
dealer and FCA US LLC but not on you unless you accept
6. Current mileage. the decision.
• If any action is required on the part of the servicing autho-
7. A description of the action you expect to resolve
rized Alfa Romeo repair facility/selling dealer or FCA
your concern.
US LLC, you will be contacted within 10 days after the
Upon receipt of your request: date by which the dealer or FCA US LLC must act to
• The National Center for Dispute Settlement (NCDS) will determine whether performance has been rendered.
acknowledge receipt of your request, by mail, within • The entire dispute settlement process will normally take
10 days, and advise you whether or not your dispute is no longer than 40 days.
within the jurisdiction of the process. • The CAP dispute settlement procedure does not take the
• When your request is within jurisdiction, NCDS will place of any state or federal legal remedies available to
request FCA US LLC and the dealer to present their side you. Whether or not you decide to submit your dispute to
of the dispute. You will receive copies of their responses. the process, you are free to pursue other legal remedies.21_GU_GW_EN_US_t.book Page 20
20 HOW TO DEAL WITH WARRANTY PROBLEMS
D. Notice Under State Lemon Laws • In Canada:
Some states have laws allowing you to get a replace- FCA Canada Inc.
ment vehicle or a refund of the vehicle’s purchase price Customer Service
under certain circumstances. These laws vary from
Chrysler Centre P.O. Box 1621
state to state. If your state law allows, FCA US LLC
requires that you first notify us in writing of any service Windsor, Ontario N9A-4H6
difficulty that you may have experienced so that we can Phone Number (English): 877-230-0563
have a chance to make any needed repairs before you Phone Number (French): 877-515-9112
are eligible for remedies provided by these laws. In all
other states, we ask that you give us written notice of • In Mexico:
any service difficulty. Send your written notice to the Customer Relations Office
Alfa Romeo Customer Assistance Center at the address Prolongación Paseo de la Reforma 1240
in “section 7.2”.
Santa Fe, Cuajimalpa CP 05348
7.2. Helpful Addresses And Telephone Ciudad de México
Numbers Phone (in Mexico): 800-990-2532
Here are the addresses and telephone numbers of the Phone (outside Mexico): 011 (52) 55 50813033
FCA US LLC Customer Assistance Centers that can • In Puerto Rico and US Virgin Islands:
assist you:
Customer Service
• In the United States:
FCA Caribbean LLC
Alfa Romeo Customer Assistance Center
Box 191857
P.O. Box 21-8004
San Juan, Puerto Rico 00919-1857
Auburn Hills, Michigan 48321-8004
Phone: 844-253-2872
Phone: 844-253-2872
Fax: 787-782-3345
To contact Alfa Romeo by email
Select the “contact us” button on:
www.alfaromeousa.com21_GU_GW_EN_US_t.book Page 21
OPTIONAL SERVICE CONTRACT 21
8. Optional Service Contract Alfa Romeo service contracts are the ONLY vehicle
extended protection plans authorized, endorsed and
Alfa Romeo Service and Care offers valuable protec- backed by Alfa Romeo to provide additional protection
tion against repair costs when these warranties no beyond your vehicle's warranty. Look for our brand
longer apply. They complement but do not replace the logo and ask an authorized Alfa Romeo dealer for
warranty coverages outlined in this booklet. A variety details.
of plans are available, covering various
time-and-mileage periods and various groups of the
vehicle's mechanical components.21_GU_GW_EN_US_t.book Page 22
22 MAINTENANCE
9. Maintenance 9.2. Where To Go For Maintenance
FCA US LLC recommends that you return to the dealer
9.1. General Information from whom you bought your vehicle for all mainte-
It is your responsibility to properly maintain and nance service both during and after the warranty
operate your new vehicle. Follow the instructions periods. Although you can get warranty service from
contained in the General and Scheduled Maintenance any dealer who sells your particular make, returning to
Service guidelines in your Owner’s Manual. Regular, your selling dealer will help ensure that all your service
scheduled maintenance is essential to trouble-free oper- needs are met and that you are completely satisfied.
ation. If there is a dispute between you and FCA US Authorized Alfa Romeo repair facility technicians are
LLC concerning the maintenance of your vehicle, FCA specifically trained to perform maintenance and repair
US LLC will require you to provide proof that your procedures on your vehicle.
vehicle was properly maintained. Authorized Alfa Romeo repair facilities will help
For your convenience, FCA US LLC has prepared a ensure that all your service needs are met and that you
Maintenance Schedule with routine service intervals are completely satisfied. FCA US LLC strongly recom-
which is included in your vehicle’s Owner's Manual. It mends you use genuine Alfa Romeo parts to maintain
is essential to follow these required maintenance inter- your vehicle.
vals for safe trouble-free operation.Scan me
Download a free electronic copy of the most up-to-date warranty book at Alfaromeousa.com21_GU_GW_EN_US
Download a free electronic copy of the most up-to-date warranty book at Alfaromeousa.com 2 0 2 1 W A R R A N T Y I N F O R M AT I O N
First Edition
©2020 FCA US LLC. All Rights Reserved.
ALFA ROMEO is a registered trademark of FCA Group Marketing S.p.A., used with permission.
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