2019 Prospectus Developing talented retailers for over 90 years - OSS Retail
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2019 Prospectus
Developing talented retailers
for over 90 years
Media Partner
a company
ossretail.co.uk
2
Contents
4-5
Welcome to the OSS
16-17
Retail Academy
Retail Programme
Enhancng the delegate’s
6-7
Why the OSS Retail works
understanding and
management of the five
key retail resources: People,
Money, Merchandise,
8-9
Who is OSS Retail for?
Marketing and Retail
Channels.
10-11 18-19
Retail Masters Programme
Industry leading speakers Encourages delegates
to develop creative
12-13
Comments from delegates
solutions to high level
strategic issues and boost
awareness of major trends
in the retail sector.
14-15
Retail Foundation 20-21
Programme Bespoke & Specialist
Enhancing the vital Programmes
skills necessary to
successfully lead a team
and build confidence as 22-23
Courses retail managers. Also to
understand the impact that
How to book
25 - 28 February 2019 successful leaders can have
Retail Masters on the business.
1 - 5 July 2019
Retail Foundation
17 - 23 August 2019
Retail Academy
Various 2019
Specialist Programmes
Bespoke programmes
also available
3
Learn explore transform grow Welcome to OSS Retail OSS Retail, formerly known as Oxford Summer School, has been transforming the careers of retail professionals since 1923; from their first steps in retail management right through to board level. OSS offers a unique opportunity for your colleagues to develop their management techniques in learning environments renowned for their excellence.
Who
we are
OSS Retail offers an unparalleled learning
opportunity for retail managers. Our
mission is to deliver an inspirational
experience that challenges and develops
retail professionals giving them the
confidence and motivation to realise their
potential.
OSS Retail programmes are unique as
they are run by retailers for retailers. We
provide the opportunity for large and
small retailers from across the UK and
internationally to learn together and from
one another.
Year on year, both leading retail PLC’s
and independent retailers send their top
talent to our cost effective development
programmes.
OSS is a subsidiary of The British
Independent Retailers Association
(bira), the UK’s leading membership
“The OSS is a truly unparalleled organisation for independent retailers.
learning experience. Since 1923 bira pro-actively champions the High
we have been changing lives and Street and shopping locally.
transforming the careers of retail
We look forward to working with you and
professionals from their first your future leaders at OSS in 2019!
steps in retail management right
through to board level director
and beyond.”
Dominic Prendergast,
Managing Director, OSS Retail
5
Andrew Marrins, Head of Learning and
Development at BrewDog, leading a session at
the 2018 Foundation programme.
OSS has developed over
19,500
retailers from across the sector since its
inception in 1923 driven by our values of
commitment, respect and integrity.
6
Why OSS works
Developing individuals Open & challenging environment
At OSS we help you develop your Delegates are encouraged to
managers at key career stages move out of their comfort
through professionally accredited zone and quickly form working
programmes, helping drive talent relationships via small discussion
through your business at every groups. This approach plays to
stage. each person’s strengths and also
enables them to work on their
New ways of thinking areas for development. Our
OSS encourages and enables programmes are fully residential,
interaction between different job providing the delegates with
functions from retailers across the the space to think and commit
sector. This allows individuals to to their development in an open
think outside of their normal work but challenging learning
pattern, share their knowledge and environment.
inspire new ways of thinking and
working. Support and guidance
The discussion groups at the
Retail centric Foundation and Academy are
OSS programmes are developed mentored and guided by previous
by retailers, for retailers. Delegates delegates in the role of Group
gain exclusive insights and learn Directors (GD). GDs are
first-hand from current retail experienced retail managers from
leaders and expert tutors from a organisations across the sector
diverse group of national, who guide and support delegates
international and independent through the programme.
retailers.
Proven track record
OSS has developed over 19,500
Align with your internal L&D retailers from across the sector
We’ll work with you to integrate since its inception in 1923.
OSS with your internal Learning &
Development programmes Ongoing support
through pre-course briefings and It doesn’t stop once the
post programme reviews. programme has ended. We can
help with post-course reviews and
encourage delegates to return as
Group Directors. This enables them
to continue their development and
reach their potential.
7
Who should attend OSS programmes? We provide top quality, retail specific development for managers at all levels and from various job functions. Our programmes are suitable for international brands, national chains and independent retailers. 8
Our delegates span the sector
9
Industry leading
speakers
Our programmes offer delegates the opportunity to meet and
hear from respected industry leaders and retail professionals.
Here are some of the speakers who have supported us in
developing the next generation of retail leaders*:
Laura Brown
Retail Director
Harrods
*Please note, while the companies and job
titles were correct when they spoke at our
programmes we acknowledge that some of Sohail Shaikh
the guest speakers details have subsequently International Director
changed. Retail
Mothercare
10Anthony Thompson Catriona Marshall Mark Newton-Jones Justin King
CEO CEO CEO CEO
FatFace Hobbycraft MotherCare Sainsburys
Chris Brook-Carter Cormac Tobin Vanessa Gold Lord Mark Price
Managing Director Managing Director Managing Director Managing Director
Retail Week Celesio UK Ann Summers Waitrose
Jason Cotta Peter Pritchard Amee Chande Steve Finlan
Managing Director Chief Executive Officer Managing Director Chief Commercial
Costa UK and Ireland Pets at Home Alibaba Group Officer
Clarks
Andrew Marrins Helen Dickinson OBE Mike Hawes Laura Wade-Gery
Head Of Learning & Chief Executive Vice President Global Executive Director
Development British Retail Consortium Organisational Development Marks & Spencer
BrewDog Avis Budget Group
11What our delegates
say...
“I can honestly say OSS has changed my “Great experience – probably the most
life! I met some inspirational people who I challenging experience of my career to
hope will be friends for life. I also learned date but loved every minute.”
an incredible amount about leadership and Abby Pockett, Marks and Spencer
about myself. I’d recommend the course to Academy
anyone who gets the chance to go!”
Thomas Moses, New Look “I have learned so much about myself,
Foundation leadership & broadened my retail
knowledge. Amazingly inspirational,
“Truly a life-changing experience! Intense, energetic, focussed, well organised and
revealing, emotional, motivational and motivating throughout. OSS Team, you
such positive reinforcement. This course really are unique.”
has given me so many new skills and Amy Harrington, Coach
insights that will revolutionise the way I Academy
view and interact with my team.”
Andrew Boniface, Robert Dyas “Life changing & inspirational”
Foundation Alice McDonagh, Harrods
Academy
“It’s been the best thing I’ve ever done.
A life changing experience that I’ll never “I can without a doubt say that it has been
forget.” the single most incredible week in my
Adrianne Clark, Bensons for Beds entire working life. I 100% believe that it
Foundation will change me for the better.”
Dan Williams, Clarks
“Having worked in retail for 20 years, I Academy
didn’t expect to have such an amazing
week.”
Debbie Hodgson, Iceland
Foundation
12“I’ve had a truly amazing and exceptional “The programme exceeded my
week, I would recommend in a heartbeat. expectations, giving true understanding
Would love the opportunity to do the and belief in myself and both seeing and
Masters programme and come back to the meeting my objectives.”
Academy as a GD.” Alex Jones, Potters Home Digital
Sarah Moulton, Wickes Masters
Academy
“I really enjoyed the programme. It has
“Most amazing developmental week ever!” made me think differently and learn about
Matthew Lockwood, O2 myself and how I interact and work in a
Academy group.”
Katherine Beauchamp, Boots
“I feel honoured to have attended, from Masters
the level of speakers to the exercises, all of
it was amazing.” “Thought provoking, idea mapping,
Ally Day, McArthurGlen practical application. ”
Academy Carl Milton, Fenwick
Masters
“What an amazing week! Thank you!”
Marika Berthonneau, National Trust “It was effective in giving me time away
Academy from the day-to-day to recharge my own
learning and development. Something that
“Probably the most intense week of my as a business owner I don’t get the chance
working life. I enjoyed meeting people to do.”
from different countries with different Krisi Smith, Bird & Blend Tea Co.
leadership styles, all of whom are retail Masters
professionals.”
Raphael Shahmiri, Nike - France
Academy
13Foundation
programme
OSS
RETAIL
For trainee managers, department managers in
stores and head office functions and store managers
Programme aims Learning outcomes
The aim of the Foundation programme is l evelop self-awareness as a leader and
D
to develop the delegates understanding of manager
their role as team leaders and the positive
impact this can have on their business. l ain confidence in their ability to lead
G
By enhancing the vital skills necessary to a team and create the conditions for
successfully lead a team delegates can effective team working
build their confidence as retail managers.
l nderstand how to apply different
U
The programme provides leadership leadership techniques to achieve the
learning and an opportunity for delegates best results with their team
to reflect on their own approach to
leadership and management whilst l nderstand when and how to take a
U
providing a greater understanding of their coaching approach with individuals
role and the impact that successful leaders and the team
can create.
l e able to prioritise and achieve
B
business outcomes effectively to
Who should attend? improve productivity
l Trainee managers
l Department managers in stores and head
l et clear expectations for the team
S
office functions and communicate these effectively,
l Store managers enabling them to work together
without supervision and achieve their
Date / venue objectives
1 - 5 July 2019 at St. Hugh’s College, Oxford.
l evelop their ability to focus on the
D
Duration / fee customer’s experience and in response
l Foundation is a five-day intensive set achievable standards for service
residential programme accredited which support the drive to increase
by City & Guilds profitable sales
2019 delegate fee is £2495 +VAT.
l
Send us your booking form prior to l nderstand how to effectively lead a
U
30 November 2018 and the delegate fee team through change
will be held at £2295+VAT.
l I
ncrease awareness of wellbeing in the
workplace
l reate a realistic action plan, enabling
C
them to apply their learning from the
Foundation Programme to generate
improved personal and organisational
performance and results
14“What an amazing experience,
truly a once in a lifetime
opportunity that will change
you for the better. Thank you so
much OSS.”
Baz Macauley, Telefonica
“If anyone in the world of retail
has the opportunity to attend I
would highly recommend it!”
Ali Shabaz, Furniture Village
Foundation 2018 Speakers
Peter Pritchard Laura Brown Andrew Marrins
CEO Retail Director Head of Learning &
Pets at Home Harrods Development
Brewdog
15Academy
programme
For store managers, area managers, senior
managers of independent retailers middle
managers in retail ops and head office functions
Programme aims Learning outcomes
The overarching aim of the Academy is l Develop effective leadership styles
to take outstanding retail managers and
make then outstanding retail leaders. l nderstand how to influence the team
U
We do this by enhancing the delegate’s as a leader
understanding and management of
the five key retail resources: People, l ain new insights into the effective
G
Money, Merchandise, Marketing and use of the key financial retail levers of
Retail Channels. The programme inspires space planning and sales densities,
delegates to consider how they can more stock turn, cost control, multi-channel
successfully affect the retail environment trading and profit management
in which they work, specifically; their own
performance, the performance of their l evelop an understanding of the
D
team and their ability to influence the importance that brand plays in retail
commercial performance of their part of marketing
the business.
l ormulate business strategies designed
F
Who should attend? to improve business performance
l M
iddle managers in retail operations
and head office functions
l Store managers and area managers
l Senior managers of independent “This course has changed the way
retailers I think about my team, myself, my
Date / venue company and my role within it. I
17 - 23 August 2019 at Keble College, have learnt loads about retail, but
Oxford. more than that I have learnt about
the huge value in effective teams.”
Duration / fee Jon Faasse, Wickes
l Academy is a seven-day intensive
residential programme accredited
by City & Guilds
“Just finished one of the best
l 2019 delegate fee is £2995 +VAT.
experiences in my retail career
so far! I learnt so much, achieved
so much and met some fantastic
people who I can honestly call
friends.”
Mark Court, The Entertainer
16Academy 2018 Speakers
Anthony Thompson Helen Dickinson Jason Cotta
CEO Chief Executive Managing Director
FatFace British Retail Costa
Consortium
17Masters
programme
For senior managers and business owners with
influence over business direction
Programme aims Learning outcomes
The Masters takes senior managers l Identify the emerging trends and
and directors beyond the day-to-day have a clear view of the future retail
challenges of running a business and landscape
gives them the opportunity to develop
new thinking and new strategies to tackle l ake the right retail choices in an
M
key issues including: intensely, volatile and competitive
l The future retail landscape market
l Positioning your business for success
in an evolving retail world l Understand which innovations to back
l Leading your business to success
l Innovation and agility – the keys to l uild a customer following in a world
B
future success of disloyalty
The 4-day intensive course provides l ead your business to success through
L
delegates with full, unprecedented access the numbers, making the right
to respected industry leaders and the commercial decisions and engagement
forum to network with fellow executives of your team
from other retailers.
l Make the right strategic investments
By looking at threats and opportunities,
which they can profit from or protect l Implement innovations successfully
against, the course ultimately helps
senior managers become more effective
business leaders.
“A fantastic, thought provoking
Who should attend? and engaging programme. The
lSenior individuals with a high level of
best course I’ve ever been on!”
responsibility Chris Salkeld, Matalan
l Business owners
l Senior managers/directors
“It was really insightful to see
and hear from other businesses
Date / venue
and retail leaders”
l 25 - 28 February 2019,
Brooke Darlington, O2 Telefonica
Saïd Business School, Oxford
Duration / fee
l Masters is a four-day intensive
residential programme
l 2019 delegate fee is £3250 +VAT.
18Principal Sponsor
Masters 2018 Speakers
Mike Hawes Katy Gotch Ian Herrett
VP Global Organisational Director of Business Chief Executive Officer
Development Development Bathstore
Avis Budget Group Immediate Media Co.
1920
Specialist and
bespoke programmes
Specialist programmes The benefit of working with OSS on the
OSS has a range of short programmes that delivery of the bespoke training for the
focus on specific retail functions including Fenwick Group Graduate Programme:
Digital Influence and Retail Property:
“Having sent delegates to OSS Retail for
Digital Influence - Transforming Retail many years and having received excellent
has been developed to bridge the digital feedback, I approached OSS to design and
skill-set gap within retail organisations deliver a two day training programme
enabling them to embrace transformation.
concentrating on people management as
Customers use multiple channels at every
stage of their research and customer journeys
part of the Fenwick Group Graduate
and organisations have to adapt at an Training Course.
unprecedented pace. We were delighted with the professional
The Place of Retail is a new programme delivery and the excellent feedback received
developed for retail and property professionals from our graduates, who awarded this
to improve collaboration and commercial training the highest score.
viability. This innovative programme focusing
on retail property is open to retailers The OSS team took time to understand our
and property professionals who wish to required objectives and culture, delivering a
develop their ability to maximise profitable bespoke programme which was very
partnerships.
practical and retail focused.
I would have no hesitation in recommending
Bespoke training the training and we are looking forward to
Alternatively, for retailers looking to develop working with OSS again this year.”
their in-house learning and development,
the OSS can provide a bespoke training
Liz Cook, Group HR Manager,
service. The tailor-made solution will provide
the knowledge and skills retail leaders and Fenwick
managers need to be successful.
To find out more about our specialist or bespoke programmes please call 0121 446 6688.
21Book today
To book your place(s) contact us today. Alternatively download an interactive PDF
booking form from our website - ossretail.co.uk.
OSS contact information Course fees
T: 0121 446 6688 As outlined in the programme information,
E: info@ossretail.co.uk the delegate fee quoted for each course is
M: 225 Bristol Road, Birmingham B5 7UB the total cost per person excluding VAT. The
fee also includes all programme materials,
equipment, food and accommodation.
Join the conversation
Twitter @ossretail
Facebook OSS Retail
LinkedIn OSS Retail
Web ossretail.co.uk
OSS Retail programmes are not run or accredited by the University
of Oxford. However, we are very proud of our long relationship with
the prestigious university city. We continue to run our residential
programmes at Saïd Business School, St. Hugh’s College and Keble
College, Oxford.
Both the Foundation and Academy
programmes are accredited by City and
Guilds.
NB. In order to comply with HMRC VAT accounting requirements re. TOMS (Tour Operators
Margin Scheme), the accommodation (room only) element of the programme cost is charged
by way of a separate invoice from the appropriate college. Oxford Summer School Ltd. acts
strictly in an ‘agent only’ capacity in respect of the distribution of invoices on behalf of the
venue and the collection of payments for these invoices. The remaining programme costs are
the subject of an invoice raised by OSS Ltd. As a result, all course fees are payable in full to
OSS Ltd. by way of two separate invoices.
2223
ossretail.co.uk 0121 446 66 88 info@ossretail.co.uk
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