2019 Cámara Badajoz Short Sustainability Report - Julia Graber - Project Manager Integrated Report
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Short Sustainability Report 2019 Cámara Badajoz Julia Graber
THE PMIR PROJECT
The PMIR Project aims at crea ng a new professional iden fied with graduates in Economics and Engineering (in
figure that is the Project Manager of Sustainability par cular management engineering), business and tax
Repor ng. The idea, born as a response to the 2014/95/UE consultants and employees willing to acquire new skills for
Direc ve, represents a significant step forward in raising professional growth within the organiza on.
awareness on the themes of sustainability and on the
The PMIR Project has also some indirect targets such as
benefits of implemen ng sustainable prac ces for all
public and private companies (small, medium and large
organiza ons, regardless of their size.
companies), opera ng in different sectors, including the
The professional figure created by the Project will be able third sector.
to support organiza ons and coordinate the Sustainability
The PMIR Project has been funded under the European
Repor ng process by iden fying economic, environmental
Erasmus+KA2 Ac on Programme.
and social strategic objec ves and monitoring them
through a selec on of a significant KPIs (Key Performance Promoter
Indicators) panel. Estra S.p.A. (ITA)
Therefore, the Project Manager of Sustainability Repor ng Partner
will have a role in connec ng the different business areas University of Siena (ITA)
of a company. The knowledge, competences and skills Chamber of Commerce of Badajoz (ESP)
provided by the training modules of the Project were ITKAM (DEU)
developed following the ECVET methodology and could OpenCom (ITA)
consequently be recognized throughout Europe. BXL Europe (BEL)
Euromasc (NOR).
The PMIR Project addresses a direct target (the future
Project Managers of Sustainability Repor ng) to beTHE COMPANY
Training and Employment
General
Innova on and Projects
Cámara Badajoz is the chamber of commerce, industry and Interna onaliza on and Foreign Markets
handcra for the province Badajoz. It was founded in 1886 Consolida on and Development
and is an independent Public Law Corpora on with the
The chamber of commerce, industry and service operates
func on of a democra c law corpora on.
both with public and private ac vi es. Public ac vi es mean
The chamber works as an advisory body to collaborate with that these ac vi es have to be done due to law, private
Public Authori es and is supervised by the Department of ac vi es are offered independently by the organisa on.
Employment, Enterprise and Innova on of the government
Services that are offered are:
of Extremadura. The corpora on represents over 40,000
businesses and owners in the industry sector as well as in Promo on of entrepreneurship of young and
services. There are 13 specific commi ees which are unemployed people
composed of entrepreneurs in the sector as well as personalized advice in dra ing a business plan
recognized experts in a certain field. Services and support free processing for business crea on
are provided through five own centers distributed in the hos ng and support through business incubators
whole province and seven business incubators located in processing of public grants and seeking funding
Territorial Development Centers of the provincial council of legal advice: contracts: legal applica on and other
Badajoz. issues
foreign investors accompaniment
Services
Each service department is engaged in several networks and
The main services that are provided can be allocated to
collabora ons.
these five departments:
Entrepreneurship and Business Crea on
Cámara Badajoz 1Mission
with the companies, pres ge at ins tu onal level and
The mission of Cámara Badojoz is to represent, promote and
an cipa on to the needs of stakeholders. All ini a ves and
defend the general interests of the businesses and to provide
projects that are offered are considered as necessary and
services to businesses in the province. The chamber wants to
beneficial for the general interests of the regional economy.
promote the crea on, consolida on and growth of
The ac vi es are based on informa on provided by
businesses, especially for SMEs. The corpora on is aiming to
companies and collabora ons with public authori es.
become a reference for SMEs due to performing excellent
with high quality services, through closeness and empathy
Values
Transperancy
The values of Cámara Badajoz are manifold and are
Personal development
represented in their daily work. These values are:
Entrepreneurschip
Economic Development Innova on
Social Development Global orienta on and interna onalisa on
Compe veness Representa on and open par cipa on
Assistance and support spirit
Cámara Badajoz 2Cer fica ons
Camára Badajoz has a cer fied Quality Management System
Quality Management
according to AENOR ISO 9001.
Cámara Badajoz 3GOVERNANCE
Comment
Cámara Badajoz, the chamber of Commerce, Industry and Services for the region of Badajoz is a Public Law Corpora on. It has
a democra c structure and opera on and is supervised by the Department of Employment, Enterprise and Innova on of the
Government of Extremadura.
The organiza onal structure contains a plenary, an execu ve commi ee, a president, and a general Management, with a
communica on department and a general secretary. The General Management leads seven departments:
Finance
EU-Projects
Innova on
Enterprises
Training and Employment
Interna onaliza on
Chamber delega ons
At the moment, the Execu ve commi ee contains of the president, Mariano García Sardiña, two Vice Presidents, Francisco
Javier Peinado Rodríguez and Pilar Coslado San báñez and the Treasurer Luisa Santana Muñoz.
The vowels are:
Andrés de la Villa Vega
Antonio Romero Valdeón
Angel Luis Gómez Díaz
All businesses and owners that are represented by the chamber have the right to vote for the elec on of the management
bodies: the Plenary, the Execu ve Commi ee and the Presidency.
From 2018 to 2019 the Governance of the chamber did not change significantly. A significant point is a striking inequality of
gender distribu on in the Board of Directors, which does not represent the general workforce.
Cámara Badajoz 4Board of Directors
Number of Board of Directors' members Number of Board of Directors' members by gender
Year Value (number)
2018 7 29% 29%
2019 7
71% 71%
2018 2019
Number of women in the Board of Directors
Number of men in the Board of Directors
Average age of Board of Directors' members Board of Directors' annual salary
Year Value (years) Year Value (€)
2018 48 2018 174.572,10
2019 49 2019 174.572,10
Cámara Badajoz 5Board of Auditors
Number of Board of Auditors' members Number of Board of Auditors' members by gender
Year Value (number)
2018 3 33% 33%
2019 3
67% 67%
2018 2019
Number of women in the Board of Auditors
Number of men in the Board of Auditors
Board of Auditors annual salary
Year Value (€)
2018 5.000
2019 5.000
Cámara Badajoz 6HUMAN RESOURCES
Comment
At Cámara Badajoz, Human resources are seen as the main asset. The employees have a mul disciplinary background, many of
them with an university grade, leading to a widespread knowledge in economics, business administra on, laws, documenta on
sciences, transporta on engineering, environmental science, chemical engineering, compu ng, tourism, audiovisual
communica on, educa on and so forth.
From 2018 to 2019 the total number of employees did not change, thus there were 5 new employees in 2019. What is
remarkable is that 80% of the employees have a degree, all of them have a high school diploma.
Most of the employees are between 30 and 50 years old and have an fixed-term contract. The number of work related injuries
has risen in 2019. What is no ceable is that mostly women have a part- me contract. One reason for that could be obliga ons
in childcare and family, so it is conceivable that the chambers offers possibili es to combine work and family. To get further
hints on this topic, an evalua on of women coming back to work a er pregnancy could be an indicator.
Cámara Badajoz 7Number of employees
Number of employees Number of employees by gender
Year Value (number)
2018 31 39%
2019 31 48% 52%
61%
2018 2019
Number of women employed
Number of men employed
Cámara Badajoz 8Number of employees by posi on
Number of employees by posi on
0%
3% Managers
23% Execu ves
Employees
74% Workers
2019
Managers Execu ves Employees Workers
2018 1 7 23 0
2019 1 7 23 0
Cámara Badajoz 9Qualifica on
Number of employees by qualifica on
1% Post-graduate
26% 21% Degree
High school diploma
26% 26% Junior high school diploma
Primary school degree
2019
Post-graduate Degree High school diploma Junior high school diploma Primary school degree
2018 1 25 31 31 31
2019 1 25 31 31 31
Cámara Badajoz 10Age
Employees' average age Average age of women employed Average age of men employed
Year Value (years) Year Value (years) Year Value (years)
2018 39,55 2018 39,48 2018 39,55
2019 40,55 2019 40,48 2019 40,55
Number of employees by age
29 years or less 30-50 years 51 years or more
2018 0 21 5
2019 1 25 5
Cámara Badajoz 11Contracts
Number of employees by contract (Permanent contract and fixed-term contract)
Permanent contract Fixed-term contract
2018 27 4 Permanent contract
19%
2019 25 6 Fixed-term contract
81%
2019
Number of employees on a permanent contract by gender Number of employees on a fixed-term contract by gender
25% 25%
41% 48%
59% 52%
75% 75%
2018 2019 2018 2019
Number of women employed having a permanent contract Number of women employed having a fixed-term contract
Number of men employed having a permanent contract Number of men employed having a fixed-term contract
Cámara Badajoz 12Number of employees by contract (full- me or part- me)
full- me contract Part- me contract
2018 24 4 full- me contract
20%
2019 24 6 Part- me contract
80%
2019
Number of employees on a full- me contract by gender Number of employees on a part- me contract by gender
10% 10%
33%
52% 48%
67%
90% 90%
2018 2019 2018 2019
Number of women employed having a full- me contract Number of women employed having a part- me contract
Number of men employed having a full- me contract Number of men employed having a part- me contract
Smart working employees
Year Value (number)
2018 0
2019 0
Cámara Badajoz 13New employee hires and termina ons
New employee hires New employee hires by gender
Year Value (number)
0%
2018 3
40%
2019 5
60%
100%
2018 2019
New employee hires: women
New employee hires: men
New employee hires by age group
29 years or less 30-50 years 51 years or more
2018 1 4 0
2019 0 0 0
Number of termina ons
Year Value (number)
2018 4
2019 8
Cámara Badajoz 14Injuries
Total number of injuries
Year Value (number)
2018 1
2019 3
Cámara Badajoz 15Internal climate surveys carried out and their descrip on
2018 2019
No climate surveys were carried out in 2018. In 2019, there were also no climate survey carried out.
Cámara Badajoz 16CUSTOMERS
Comment
The Customers of Cámara Badajoz are the companies and organisa ons of the region. Thereby the Chamber maintains an
ins tu onal approach whereby it develops ac vi es to address the whole economic sector, including a wide range of users,
from SMEs to young students.
All customers of the chamber are located in the area of Badajoz. The number of costumer has increased by ten from 2018 to
2019, the main contact channel remains the website and phone calls. The chamber also enters in contact with interested
par es via Facebook, Instagram and Twi er. The Instagram channel was created in 2019.
The collec on period of payments is rela vely fast and did not change in the two years. A very posi ve aspect is that there are
no complaints about the services of the chambers. During the two years, there were no wri en complaints, no disputes and no
products returned which speaks for a very good customer orienta on and service.
Cámara Badajoz 17Customer sa sfac on surveys
2018 2019
No customer sa sfac on services were conducted in 2018. In 2019, the chamber did not carry out a customer
sa sfac on journey.
Cámara Badajoz 18Customer care
2018 2019
The main channels for customer care are by mail and by As in 2019, the chamber mainly provides customer care
phone. through mail and by phone.
Cámara Badajoz 19Our Customers
The customers of Cámera Badajoz are companies in the region. The chamber offers them different services like support for the
founda on of companies consul ng offers. All customers are in one geographic are, the province of Badajoz. The Chamber of
Commerce only operates there.
Number of customers
Year Value (number) 80
2018 75
60
2019 85
40
20
0
2018 2019
Cámara Badajoz 20Number of customers by geographic area
100% 100%
2018 2019
Province of Badajoz
Number of new customers
10
Year Value (number)
2018 7 7.5
2019 10
5
2.5
0
2018 2019
Cámara Badajoz 21Sustainable Products
Number of sustainable products
Year Value (years)
2018 1
2019 1
Cámara Badajoz 22Returns, complaints and disputes
Total amount of products returned Number of wri en complaints received Number of disputes fostered by clients
Year Value (number) Year Value (number) Year Value (number)
2018 0 2018 0 2018 0
2019 0 2019 0 2019 0
Collec on of money
Average collec on period
Year Value (days)
2018 10
2019 10
Cámara Badajoz 23Contact Channels
2018 2019
The main contact channels to communicate with the In 2019 the main contact channels did not change. S ll the
companies are the web and the phone. communica on mostly happens through we and phone.
Cámara Badajoz 24SUPPLIERS
Comment
Camára Badajoz refers mainly to local suppliers from the Extramadura region, whereas some are na onal providers, for
example for telecommunica on. Since the chamber is an Official Body, detailed informa on about suppliers is available.
Over the two years, the number of suppliers has risen by 18, but not the total value that was purchased. Most of the suppliers
have the legal form of sole proprietorship.
There were no returns or disputes in the inves gated period of me.
Cámara Badajoz 25Suppliers' Main Features
Number of suppliers
2019
2018
0 50 100 150 200 250
Number of suppliers by type of company
Associa on Coopera ve and Consor um Sole proprietorship Ins tu on Partnership Corpora on Foreign company
2018 8 5 54 0 8 0 0
2019 8 4 68 0 8 0 0
70
60
50
40
30
20
10
0
2018 2019
Cámara Badajoz 26Number of suppliers by geographic area
100% 100%
2018 2019
Spain
Number of new suppliers
Year Value (number)
2018 13
2019 18
Cámara Badajoz 27Value of suppliers
Total value of purchases from suppliers
2019
2018
0 200000 400000 600000 8000
Value of supplies by type of company
Associa on Coopera ve or Consor um Sole proprietorship Ins tu on Partnership Orpora ons Foreign companies
2018 0 13.677,42 176.206,30 0 30.873 0 0
2019 0 18.313,77 168.310,10 0 39.715,50 0 0
200000
175000
150000
125000
100000
75000
50000
25000
0
2018 2019
Cámara Badajoz 28Value of suppliers divided by geographic area
100% 100%
2018 2019
Spain
Return and disputes
Number of products returned to suppliers Number of disputes fostered by suppliers against the company
Year Value (number) Year Value (number)
2018 0 2018 0
2019 0 2019 0
Cámara Badajoz 29Payments
Average payment period to suppliers
Year Value (days)
2018 47
2019 47
Cámara Badajoz 30COLLECTIVITY
Comment
Due to its character as a public organiza on, Cámara Badajoz offers various programs to promote the region. It cooperates
with several organisa ons and ins tu ons, such as the University of Extremadura. Coopera ons with partners are aiming to
offer be er services for users which provides for example access to the Erasmus program or ICT companies. The chamber is
also involved in various European projects. Examples for projects are an business support program for women, a branch
network to connect companies, programs to support SMEs and micro-SMES and the promo on of innova on.
The internet presence of the chamber gained more a en on in 2019 than in 2018 on the website, but lost nearly 2000
followers on Facebook. In addi on to the Facebook page the chamber established an Instagram page in 2019.
The number of dona ons and of sponsorship has risen in 2019, the amount of money sponsored has almost tripled, which shows
that the social engagement of the chamber has evolved in the two years.
Cámara Badajoz 31Website
Number of visits to the website
Year Value (number)
2018 1.980
2019 2.441
2500
2000
1500
1000
500
0
2018 2019
Cámara Badajoz 32Social Medias
Followers on Facebook New followers on Facebook
500
8000
400
6000
300
4000
200
2000 100
0 0
2018 2019 2018 2019
Followers on Instagram New followers on Instagram
700 700
600 600
500 500
400 400
300 300
200 200
100 100
0 0
2018 2019 2018 2019
Cámara Badajoz 33Sponsorships and dona ons
Number of sponsorships Amount of sponsorships
Year Value (number) Year Value (€)
2018 1 2018 1.815
2019 3 2019 5.025
6000
5000
4000
3000
2000
1000
0
2018 2019
Number of dona ons Amount of dona ons
Year Value (number) Year Value (€)
2018 0 2018 0
2019 1 2019 500
500
400
300
200
100
0
2018 2019
Cámara Badajoz 34Projects
2018 2019
The main focus of Camára Badajoz is to strenghen the In 2019, there were also 20 projects for the collec vity and
region. As a result of this, there is much emphasis put on the territory. As public service body, all of the projects and
projects to support collec vity and the territory. 20 projects ini a ves are focused on t he development of the territory an
and ini a ves were ongoing 2018 which were aiming to to supprot the local entrepreneurs and firms,
favour the collec vity and the territory.
Cámara Badajoz 35Research and innova on
Products, Services and Innova ve Projects
2018 2019
In 2018 there are 12 innova on projects ongoing. Most of The number of ongoing innova on did not change in 2019.
them are in coopera on with the EU, for example the PMIR
project or projects to strenghen the boarder region of Spain
and Portugal.
Agreements with Reserch Ins tutes and/or Universi es
2018 2019
The chamber collaborates with the University of The number of agreements did not change in 2019. The
Extremadura. There are three agreements with the chamber s ll collaborates with the University of
University. Extremadura.
Cámara Badajoz 36ECONOMICS
Comment
Financial resources are provided by European funds and through private offers such as direct services to companies,
administra on management or compe ve grants. A detailed list of the grants for the chamber can be found on the website.
In 2019 the total revenues was higher than 2019. The EBIT did not significantly change in the two years. It seems that the
organisa on has performed significantly be er in 2019 since the EBITDA is posi ve while in 2018 the value is nega ve. The
amount of investments did slightly decrease in 2019.
Due to its character as a Public Law Body the chamber does not have to generate massive profits which they can distribute to
their shareholders. In the end, the opera on should preferably make no debts and earn enough money to run in the best
possible way.
Cámara Badajoz 37Main economic and financial values
Total revenues EBITDA EBIT
2500000 200000 8000
2000000
100000 6000
1500000
0 4000
1000000
-100000 2000
500000
0 -200000 0
2018 2019 2018 2019 2018 2019
Net income Net financial posi on Fixed assets
Year Value (€) Year Value (€) Year Value (€)
2018 2.074.893 2018 -796.493,70 2018 3.068.134
2019 2.259.672 2019 -1.416.251 2019 3.427.916
Net assets
Year Value (€)
2018 7.272.421
2019 7.515.000
Cámara Badajoz 38Added value
Gross value added
300000
Year Value (€)
200000
2018 -171.322,07
2019 234.695 100000
0
-100000
-200000
2018 2019
The distribu on of gross value added
10% Human resources
10% State and ins tu ons
0%
10% Money lenders
70% Partners/shareholders
Company
Collec vity
2019
Human resources State and ins tu ons Money lenders Partners/shareholders Company Collec vity
2018 17.132,21 17.132,21 0 0 17.132,21 11.992
2019 23.469,53 23.469,53 0 0 23.496,53 164.266
Cámara Badajoz 39Investments
Value of total investments
3000
2500
2000
1500
1000
500
0
2018 2019
Cámara Badajoz 40ENVIROMENT
Comment
The chamber of commerce, industry and services of Badajoz only operates in offices, unlike for example the produc on
industry. That also means that the impacts on environment are rela vely low, compared with other branches. Main
environmental impacts are generated through the energy consump on and travel ac vity. The waste generated is mostly like
the one of normal households, mostly paper from the offices and packaging of meal, which indicates that there is no problem
with hazardous waste.
In the two years, the environmental figures did not change very much. The energy consump on and the Diesel consump on
slightly increased, this could be linked to the slightly be er economic performance in 2019.
Cámara Badajoz 41Consump on of the company loca ons
Energy intensity ra o
Value
Year
(kWh/m²)
2018 6,78
2019 6,78
Cámara Badajoz 42Company vehicles
Number of vehicles Average age of vehicles
Year Value (number) Year Value (years)
2018 2 2018 11
2019 2 2019 12
Number of vehicle by type of fuel
0% Petrol
Diesel
50% 50% Methane gas
Lpg
Electric
2019
Petrol Diesel Methane gas Lpg Electric
2018 1 1 0 0 0
2019 1 1 0 0 0
Vehicles consump on
0% Petrol
Diesel
50% 50% Methane gas
Lpg
Electricity
2019
Petrol Diesel Methane gas Lpg Electricity
2018 1.000 1.000 0 0 0
2019 1.000 1.000 0 0 0
Cámara Badajoz 43Energy efficency
2018 2019
There are now energy efficiency interven ons made in Also in 2019, no energy efficiency interven ons took place.
2018.
Cámara Badajoz 44Waste produced
Total amount of waste produced
700
600
500
Year Value (kg) 400
2018 675 300
2019 675 200
100
0
2018 2019
Paper consump on Paper consump on per employee
5
Year Value (kg)
4
2018 160
2019 160 3
2
1
0
2018 2019
2018 2019
In 2018, no recycled paper was used. The same applies to 2019, there is no usage of recycled
paper.
Cámara Badajoz 45FINAL COMMENT Numerous developments in recent years have shown that sustainability is no longer seen as something nice to have, but that serious commitment is required and desired. With the direc ve on non-financial repor ng, the EU has introduced an obliga on for certain large companies, which is for sure also groundbreaking for the further development of sustainability repor ng. Sustainability reports are no longer just informa on reports for analysts, but can be used to inform as many stakeholder groups as possible about a company's commitment in sustainability topics. This commitment is increasingly being recognized, whether in the financial sector, by the public or by customers. Bodies of the public laws such as the Cámara Badajoz can be a good example for communica on of sustainability topics. As chamber of commerce, industry and services, the organisa on can a reference for the enterprises in the region, mo va ng them to increase their efforts in sustainability and the repor ng. The data gathering process showed which indicators were easy to fill and which not. It was not very surprising that social indicators were rela vely easy to fill, also indicators about suppliers and governance. As official body, transparency is key, so the a lot of informa on, for example about the governance, was available and is also communicated on the homepage. The governance of the chamber did not change in the two years. No ceable is the low number of women in the Board of Directors, because the rela on of genders for the employees is rather balanced, there are even more women than man. A more representa ve picture of this situa on in the Board of Directors would be desirable. The mission of the chamber is to support companies in the region, so social engagement is already anchored in the purpose of the organisa on. Not only for the region the chamber seems to aim for a posi ve development, also for its employees. Most of the employees do have a permanent contract and the rela on of gender is balanced. The educa onal background seems to be very high, since 80% of the employees have a degree. The chamber is very engaged in the region and has expanded their social engagement in 2019 with higher numbers and amounts of sponsorship and dona ons. It is also very engaged in projects which are aiming to support their customers and ul mately promote the region. The customers, which are the companies, organisa ons and entrepreneurs in the region seem to be very sa sfied since there were no complaints or disputes nor were products returned. This could be seen as an indicator for the customer orienta on of the company. The supply chain of the organisa on is very local, with suppliers mostly from the region. It seems that regional and smaller businesses are supported, most suppliers are a sole proprietorship. Economic-wise the total revenues, the EBIT and other economic values such as net assets and net income did not change very much throughout the two years, a slight be er performance is no ceable in 2019. Significant increases in 2019 are in the EBITDA, the gross value added and the net financial posi on. Most of the gross value is added to collec vity. The environmental values did not change very much and are o en probably not very expressive, but this is fully understandable since the chamber only operates in offices, which means that environmental impacts are rela vely small. Improvements could be made with energy saving measures, the switch to a renewable energy supplier if possible, a paper saving measures through a prin ng policy or the use of public transporta on instead of travel by car. This report shows that Cámara Badajoz has room for improvements in their sustainability performance, but they are already performing very good in their main fields of ac on. Especially their social engagement can be emphasized, as well as their indirect contribu on to the regional economy.
METHODOLOGICAL NOTE
Originally, this Erasmus+ project was planned to be a mobility were the the student has the opportunity to visit the company
and conduct the data gathering and the report in a 12 day mobility. Due to the outbreak of Covid-19 and the global
pandemic, the mobility part was cancelled and the project was carried out virtually. This led to several changes in the
organisa on, the student was not able to get direct insights into the organisa on, all mee ngs were on Skype and the
communica on was mainly via Mail.
For the data gathering process, a table with all the indicators was set and the organisa on tried to fill out as much as
possible. Where no exact values could be found but an educated guess was possible, this methodology was applied.
Indicator which were not available are marked. The two years that were examined are 2018 and 2019.
The main task of the student was the project management and the data transmission into a program which was provided by
the PMIR Project Team. With the help of this program, the final report could be generated, but only if the threshold of
minimum 60% of indicators per category was reached.
ACKNOWLEDGEMENTS
First of all I would like to thank Francisco Cerrato, who was my contact person at Cámara Badajoz for his me and
engagement, the support with the data and necessary informa on. The communica on was always very posi ve and
target-oriented.
I also want to thank the PMIR Project Team which was always available and very suppor ve and understanding.Short Sustainability Report 2019 - Cámara Badajoz 05.08.2020 Julia Graber www.pmir.it
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