20 21 GLOBAL CONSORTIA PROGRAM - SHR Global
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20
21
GLOBAL
CONSORTIA
PROGRAM
C O R P O R AT E
OUR “TO OPEN UP THE
PURPOSE
WORLD FOR THOSE
WHO WANT TO SEE”
FLIGHT CENTRE TRAVEL GROUP
2 //
CONTENTS
04 WELCOME TO THE 2021 CONSORTIA
HOTEL PROGRAM
06 TOP 100 DESTINATION CITY VOLUME
08 CO-ORDINATED STRATEGY
09 MARKET REACH
10 STRATEGIC PARTNERS - FCM NETWORK
11 OUR CORPORATE BRANDS
20 YOUR PROGRAM INVITATION
21 CLEANING & SAFETY REQUIREMENTS
22 CONSORTIA PROGRAM BENEFITS
24 RATE REQUIREMENTS
25 RETURNS YOU CAN COUNT ON!
26 CONTACT DETAILS
3 //
WELCOME FLIGHT CENTRE TRAVEL GROUP (FCTG)
TO THE 2021
OFFERS THIS INVITATION-ONLY PROGRAM
CONSORTIA
PROGRAM TO GROW YOUR CORPORATE HOTEL
SALES, REVPAR AND BOOKING VOLUMES
ACROSS OUR CLIENT NETWORK IN 100+
COUNTRIES.
In 2020 our corporate businesses were corporate customers, so you can reap
severly impacted by the unprecedented the benefits.
health and financial impacts of the
Our people are not just corporate travel
Coronavirus pandemic.
managers with outstanding knowledge,
While it will take some time to rebuild they are entrepreneurs and decision
the industry, in 2021, our Corporate makers who challenge convention. Our
Division will take steps to fast track strong culture of ownership drives our
growth and get Back to Business. vested interest in success, profit and
the mutual growth of your business and
We will continue take business travel ours.
retailing to new levels with a wider
choice of hotel preferencing, dedicated We see our hotel partners as extension
promotions and global access, through of the FCTG family and together we will
OUR WORLDWIDE
consolidated channeling and enhanced partner will you to ensure success in
technology solutions. 2021. CORPORATE TEAMS
We will offer the best rates available ARE HERE TO SUPPORT
and the most appreciated value adds YOUR GROWTH
in the industry. Our sights are set on
rebuilding confidence and creating the
most positive hotel experiences for our
4 //
WE INVITE YOU TO BE PART OF THE MOST
EXCITING AND REWARDING GLOBAL
HOTEL PROGRAM IN 2021.
2019/20 GLOBAL HOTEL PROGRAM HIGHLIGHTS
17%+ 61% $1.6 7 MILLION 13%+
TTV ANNUAL DISCRETIONARY US BILLION ROOM NIGHTS GROWING GLOBAL
GROWTH SALES HOTEL SALES PER ANNUM MARKET SHARE
Top Source Markets: Australia, USA, UK, Canada, New Zealand & Asia
(Malaysia, Singapore, Hong Kong, China)
Numbers are reflective of pre-COVID period (2019/20)
5 //
TOP 100 RANK CITY ROOM
NIGHTS
RANK CITY ROOM
NIGHTS
RANK CITY ROOM
NIGHTS
RANK CITY ROOM
NIGHTS
DESTINATION 1 SYDNEY 482,672 26 TOWNSVILLE 33,406 51 DALLAS 22,957 76 TEL AVIV 14,498
CITY VOLUME 2 MELBOURNE 317,470 27 VANCOUVER 33,384 52 BEIJING 22,320 77 CHARLOTTE 14,375
3 LONDON 266,668 28 STOCKHOLM 33,318 53 ABERDEEN 22,217 78 OTTAWA 14,308
4 BRISBANE 220,558 29 SAO PAULO 32,455 54 EDINBURGH 22,135 79 PORTLAND 14,054
5 PERTH 148,022 30 HONG KONG 31,793 55 MILAN 22,048 80 SAN JOSE (CA US) 13,322
6 NEW YORK 130,847 31 MUNICH 31,545 56 SEOUL 21,980 81 BANGALORE 13,320
7 AUCKLAND 97,228 32 CAIRNS 31,426 57 MEXICO CITY 21,623 82 ORLANDO 13,166
8 ADELAIDE 96,956 33 HARTFORD 30,568 58 DENVER 20,661 83 EDMONTON 13,143
9 SINGAPORE 79,958 34 MANCHESTER 30,313 59 GLASGOW 21,476 84 DUBBO 13,122
10 JOHANNESBURG 67,444 35 NEWCASTLE (AU) 30,202 60 DUBAI 21,362 85 MANILA 13,116
11 SAN FRANCISCO 62,864 36 MONTREAL 29,728 61 SAN DIEGO 20,547 86 COPENHAGEN 12,947
12 CANBERRA 62,793 37 BOISE 29,723 62 GOLD COAST 20,483 87 WAGGA WAGGA 12,919
13 CHICAGO 53,806 38 LAS VEGAS 27,673 63 LEEDS 20,004 88 MILPITAS 12,836
14 BOSTON 50,681 39 CHRISTCHURCH 25,337 64 PHILADELPHIA 19,232 89 SAN ANTONIO 12,721
15 WELLINGTON 50,289 40 ATLANTA 26,065 65 SOUTHHAMPTON 18,242 90 WARSAW 12,414
16 DARWIN 47,761 41 HOBART 25,737 66 MIAMI 17,944 91 JAKARTA 12,327
17 SHANGHAI 45,219 42 DUBLIN 25,337 67 BANGKOK 17,900 92 ALICE SPRINGS 12,289
18 TORONTO 44,021 43 AUSTIN 25,048 68 KUALA LUMPUR 17,849 93 GLADSTONE 12,279
19 BIRMINGHAM 42,593 44 CALGARY 24,746 69 ROCKHAMPTON 16,696 94 ALICE SPRINGS 12,289
20 PARIS 40,806 45 DENVER 23,995 70 MUMBAI 16,682 95 BARCELONA 12,152
21 LOS ANGELES 40,734 46 AMSTERDAM 23,696 71 CAPETOWN 16,259 96 LAUNCESTON 12,024
22 WASHINGTON DC 36,938 47 MACKAY 23,683 72 PHOENIX 15,872 97 TOOWOOMBA 11,969
23 BRISTOL 36,661 48 FRANKFURT 23,375 73 MADRID 15,527 98 LOUISVILLE 11,836
24 HOUSTON 34,901 49 BERLIN 23,063 74 KALGOORLIE 15,275 99 TAIPEI 11,681
25 SEATTLE 33,433 50 TOKYO 23,032 75 NEWCASTLE UK 15,241 100 PLYMOUTH 11,531
6 //
“FCTG Corporate has cemented its position as a formidable
global competitor in corporate travel. We are achieving
strong organic growth through our highly scalable and
profitable business model, and our continued investment in
sales and marketing, systems and technologies.
Our distinct and tailored brand offerings to different
customer segments, including our FCM truly global and
Corporate Traveller SME domination strategies, are further
supporting FCTG’s success in winning, retaining and driving
value to our customers.”
GRAHAM ‘SKROO’ TURNER
FOUNDER AND CHIEF EXECUTIVE OFFICER
FLIGHT CENTRE TRAVEL GROUP
7 // C O R P O R AT E
CORP
CO- OR
AT
ORDINATED EC
US
STRATEGY TO
ACROSS ALL
M
ER
BUSINESS
DIVISIONS
REG
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OCUREMENT
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EME
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GLOB
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PREFERRED
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HOTEL
PARTNER
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8 //
8000+
MARKET OUR GLOBAL FOOTPRINT STAFF
REACH
102
COUNTRIES
NORWAY SWEDEN
NETHERLANDS
FINLAND RUSSIA 550+
D E N M A R K POLAND
IRELAND
BELGIUM
GERMANY UKRAINE
OFFICES
AUSTRIA
VANCOUVER UNITED KINGDOM CZECH REP’ HUNGARY
KAZAKHSTAN
CANADA FRANCE LUXEMBOURG’ ROMANIA
TORONTO SWITZERLAND
ITALY BULGARIA SLOVAKIA
CHICAGO BOSTON
SAN FRANSISCO PORTUGAL SPAIN CROATIA TURKEY
NEW YORK GREECE AZERBAIJAN
CYPRUS SOUTH KOREA JAPAN
LOS ANGELES
USA MOROCCO T U N I S I A M A L T A L E B
JORDAN
A N O N
ALGERIA LIBYA
ISRAEL
EGYPT
KUWAIT CHINA
SAUDI ARABIA
QATAR UAE PAKISTAN
BANGLADESH
TAIWAN
OMAN HONG KONG
MEXICO MYANMAR LAO
YEMEN INDIA
GUATEMALA HONDURAS THAILAND
EL SALVADOR CAMBODIA
COSTA RICA ETHIOPIA VIETNAM
VENEZUELA
PANAMA
COLOMBIA NIGERIA
GHANA
MALAYSIA
EQUADOR UGANDA
KENYA SINGAPORE
CONGO
DRC
GABON RWANDA
INDONESIA
TANZANIA
PERU ANGOLA
BOLIVIA
PARAGUAY
BRAZIL
AUSTRALIA
SOUTH AFRICA
CHILE
URUGUAY NEW ZEALAND
ARGENTINA
MAP KEY
9 //
STRATEGIC THE FCM GLOBAL NETWORK
PARTNERS
The following list provides a snapshot of our FCM Travel Solutions network partners around the globe:
COUNTRY PARTNER COMPANY NAME COUNTRY PARTNER COMPANY NAME COUNTRY PARTNER COMPANY NAME
ALGERIA GO FLY KUWAIT TRAVEL CLUB TRAVEL & TOURISM UGANDA UGANDA TRAVEL BUREAU 2004 LTD
ANGOLA ALIVE, ONTOURISM CAPITAL LAOS TRANS-EXPRESS CO.LTD (VIENTIANE) UKRAINE GOLDEN GLOBE
ARGENTINA FURLONG-FOX LATVIA VANILLA TRAVEL URUGUAY JETMAR VIAJES
AUSTRIA COLUMBUS REISEBUERO LEBANON SUN HOLIDAYS TOURS VENEZUELA VIAJES OMEGA
BANGLADESH DYNAMIC TRAVELS LIBYA TOP THREE TRAVEL VIETNAM INDOCHINA TOURIST AND TRADE
BELGIUM HERFURTH TRAVEL GROUP LUXEMBOURG I TRAVEL YEMEN MURJAN TRAVEL
BOLIVIA TURISMO BALAS MALTA TOP THREE TRAVEL
BRAZIL KONTIK FRANSTUR MOROCCO ACTIV TRAVEL MOROCCO
BULGARIA HAPPY TOUR GROUP MOZAMBIQUE ALIVE, ONTOURISM CAPITAL INVEST
CAMBODIA INDOCHINA TOURIST & TRADE MYANMAR OWAY TRAVELS AND TOURS CO LTD
CHILE AGENCIA DE VIAJES TURAVION SPA NICARAGUA VIAJES ATLANTIDA
COLOMBIA PANTURISMO NIGERIA FINCHGLOW TRAVELS
COSTA RICA TIME SQUARE VIAJES OMAN TRAVEL CITY LLC
CROATIA BEST CROATIAN TRAVEL PAKISTAN COSMOS TRAVELS
CYPRUS AMATHUS PANAMA ALLEGRO TOURS
CZECH REPUBLIC BTU TIPEX TRAVEL S.R.O. PARAGUAY BOARDING PASS
DOMINICAN REPUBLIC EMELY TOURS PERU AC TOURS
ECUADOR HOLIDAYS TRAVEL CIA.LTDA PHILIPPINES TRAVEL SERVICES INC
POLAND TRAVEL EXPRESS
EGYPT BLUE SKY TRAVEL
PORTUGAL ALIVE TRAVEL OUR EQUITY BUSINESS NETWORK
EL SALVADOR ALL AMERICAN TRAVEL
GHANA STELLAR TRAVEL LTD PUERTO RICO CT TRAVEL/CARIBBEAN Flight Centre Travel Group Corporate brands are
GREECE AMATHUS QATAR REGENCY TRAVEL & TOURS
now represented through our wholly owned or
GUATEMALA VIAJES PRIMAVERA ROMANIA HAPPYTOUR GROUP
RUSSIA RUSSIAN BUSINESS TRAVEL controlled businesses in:
HONDURAS INVERSIONES TRANSMUNDO S.A. DE C.V.
HUNGARY UNITED4TICKETS RWANDA CHARLESTON TRAVEL LIMITED
SAUDI ARABIA ATTAR TRAVEL Australia India South Africa
INDONESIA PT GOLDEN NUSAJAYA TOURS & TRAVEL
ISRAEL OFAKIM SLOVAKIA TUCAN, CESTOVNA AGENTURA Canada Ireland Sweden
ITALY BLUE TEAM SPAIN TRAVEL INTERESTS S.L. China Malaysia Switzerland
IVORY COAST AFRICA VOYAGES SRI LANKA NKAR TRAVELS & TOURS (PVT) LTD Denmark Mexico United Arab
JAPAN TOPTOUR CORPORATION TANZANIA SKYLINK
Finland New Zealand Emirates
JORDAN BAWADI TOURS TAIWAN TRISTAR TRAVEL SERVICES CO LTD
THAILAND SIAM EXPRESS France Netherlands UK
KAZAKSTAN RBT KAZAKHSTAN
KENYA CHARLESTON TRAVEL TUNISIA TAKE OFF TRAVEL Germany Norway USA
KOREA SHARP TEC&L INC. TURKEY HAPPY TOUR GROUP TURIZM Hong Kong Singapore
10 //FCM TRAVEL FCM IS AN AWARD WINNING GLOBAL TRAVEL MANAGEMENT
SOLUTIONS COMPANY PROMISING CUSTOMERS THE GREATEST VALUE
AND THE MOST RELIABLE BUSINESS TRAVEL SERVICES.
FCM operates across 100+ countries with a mix of wholly owned and network partners offering global solutions
with regional expertise. We aim to the the number one alternative to the mega TMC’s by 2025. For our hotel
partners, FCM offers access to large market customers, many with dedicated hotel programs, delivering consistent
high volume sales. To achieve our customer value proposition, FCM is dedicated to the following core strategies:
OUR PEOPLE ARE THE ROUTE WE OFFER OUR CUSTOMERS
TO YOUR SUCCESS THE WIDEST CHOICE WITH
FCM invests heavily in our people who are our greatest DEMONSTRATED SAVINGS
asset and provide a five-star business travel experience. FCM is not just any travel management company.
They understand both company and traveller needs, Our global presence and belonging to Flight Centre
are extremely knowledgeable on our product offering, Travel Group, allows us to offer the widest choice
and genuinely care about our customers travel plans. of travel products, including unique and specially-
BRAND DNA negotiated FCM rates and fares, such as the FCM
Global, yet Locally
OUR REACH EXTENDS Smart range.
connected AROUND THE GLOBE
Platinum Partners have access to offices in almost
OUR TECHNOLOGY FUTURE-PROOFS
100 countries worldwide. Our dedicated local teams YOUR TRAVEL PLANS
Unconventional of travel experts and technology solutions place your
Spirit As a future-thinking global TMC, we continually invest
content at the forefront of FCM customer programs and innovate to create tools and software which
and travel itineraries. bring efficiencies to our customers business travel
Fun and Energetic programmes, enhance the traveller experience and
prioritise our Platinum Partners.
We always find
a way!
FAST
FACTS
98% 500+ 250+ 2000+ 14%
GLOBAL OFFICES BDM’S AND AM TRAVEL TTV GROWTH
SATISFACTION GLOBALLY GLOBALLY MANAGERS GLOBALLY
11 // (PRE-COVID)“FCM has, and always will be unique in this industry…highly agile
and flexible in our service, yet with the global presence and
technology to deliver service and value for customers, suppliers
and our people across multiple countries and regions.”
MARCUS EKLAND
GLOBAL MANAGING DIRECTOR
FCM TRAVEL SOLUTIONS
12 //CORPORATE WITH ALMOST 30 YEARS’ EXPERIENCE IN THE SME MARKET,
TRAVELLER CORPORATE TRAVELLER IS OUR LARGEST AND MOST
PROFITABLE BRAND.
Corporate Traveller’s expertise to the SME market is their offering of hands-on personal service, simplicity,
great product with fast and easy booking solutions. Corporate Traveller maintains a significant ability to influence
business decision makers. This success lies in the unwavering brand DNA and three customer value propositions:
DEDICATED TRAVEL MANAGER
Corporate Traveller offers our customers a dedicated
local expert who delivers a seamless travel experience
even when the unexpected happens. Corporate Traveller’s
highly successful and
SMART TRAVEL TECHNOLOGY exclusive Travelsmart
Suite is designed to
Streamlined technology keeps our customers offer customers savings
informed and in-touch whether in the office, or on while making their
the other side of the world. Significant investment in travel experience more
SME technology has allowed for priority placement of enjoyable.
BRAND DNA
preferred content.
Fanatical about All three facets of the
SME's
GREATER CHOICE, MORE VALUE customers’ journey
are covered from
With largely non-mandated travel, our Corporate
flights (SmartFLY)
Traveller customers thrive on the benefits of our
Everyone is a VIP to accommodation
exclusive TravelSmart Program. Tactical marketing
(SmartSTAY) to ground
campaigns and promotions also drive strong sales
transport (SmartDRIVE)
results.
We are
watermelon
Whatever it takes FAST
FACTS
10,000+ 300+ 1200+ 18%
SME BDM’S AND AM TRAVEL TTV GROWTH
CUSTOMERS GLOBALLY MANAGERS GLOBALLY
(PRE-COVID)
13 //“Corporate Traveler continues to soar and grow at
incredible rates. With our experience and ability to provide
personalized service, innovation and thought leadership to
small and medium sized businesses, we are able to truly
manage their travel programs driving substantial growth in
this valuable market.”
CHARLENE LEISS
PRESIDENT
FLIGHT CENTRE TRAVEL GROUP USA
14 //STAGE AND STAGE AND SCREEN IS RECOGNISED AS
SCREEN A LEADER AND INNOVATOR IN MANAGING
TRAVEL FOR SOME OF THE MOST
DEMANDING INDUSTRIES IN THE WORLD –
SPORTS, ENTERTAINMENT AND THE ARTS.
From high volume group bookings and VIP travel, to complex multi-destination
itineraries, Stage and Screen’s success has been driven by industry knowledge,
program flexibility, accountability, innovation and most of all, a genuine love for
what they do. Stage and Screen is as unique as it’s customers!
and energetic bunch who care about
SPECIALISED PRODUCT your business and industry and thrive
FOR NICHE INDUSTRIES on working with partners to deliver
exceptional results. We maintain our
Whether our customers are familiar
high standards by: :
with the penthouse suite or not,
Stage and Screen negotiates its own • Only employing people with
specialty entertainment rate program a minimum of 5 years travel
in addition to its exclusive Special FX experience
hotel rate program.
• Ensuring their people have either
WE GET OUR CLIENTS come from the clients’ industry or
have relevant industry experience to
Stage and Screen has an enviable provide a unique understanding of
client retention rate that almost each customer’s needs.
matches its staff retention. You will be
hard pressed to find a more zealous
FAST
FACTS 13%+ 6 30,000+
TTV ANNUAL MARKETS WORLDWIDE MUSIC & TOURING
GROWTH ROOM NIGHTS
(PRE-COVID)
15 //“Stage and Screen are the market leading agency dedicated
to the entertainment, creative and sporting industries. We
are the ‘strength behind the scenes’ of travel and logistics,
so our customers can always be centre stage.”
GREGORY LORDING
GENERAL MANAGER
STAGE AND SCREEN
16 //4TH 4TH DIMENSION BUSINESS TRAVEL CONSULTING (4D) IS
DIMENSION OUR CUSTOMER PARTNER IN GLOBAL TRAVEL PROGRAM
REVIEWS, STRATEGY AND TACTICAL SUPPORT.
4D works as a key conduit between our client procurement areas and your hotel sales teams ensuring mutual
benefits are achieved in customer negotiated programs. Now more than ever 4D provides industry leading
analysis, up to minute details on cleaning and safety protocols and a commitment to our customers to
support them rebuild their travel policies and hotel programs ready for a return to travel. 4D challenges legacy
practices with new ideas based on four methodologies:
ANALYTICS ELEVATE
Driving program efficiency with diagnostics and Advancing new and innovative business travel
analysis allowing customers to be better informed management solutions.
about rate expectations and savings which can be
delivered by better compliance or streamlining of a RESEARCH
negotiated program.
Providing comprehensive industry insight with an
emphasis on service delivery. This ensures our
SOURCING
customers are well informed, sets expectations on
Working hand in hand with both our hotel partners rate growth and market conditions and further drives
and customer procurement teams allows 4D to mutual benefits for our hotel partners.
source the best possible rates for our large customers
which are mutually beneficial. 4D is well respected in the market for its industry
intelligence and ability to hone the right strategy for
each customer. Increasingly customers are adopting
4D’s strategies and improving their travel programs
with measurable results.
FAST
500%+ 150 50
Our global
customers listen
FACTS to what we say
and they like it!
ROI CLIENT REPORTS CLIENTS NPS
ANNUALLY WORLDWIDE SCORE
17 //FLIGHT CENTRE THE FLIGHT CENTRE BUSINESS TRAVEL INCLUDES
BUSINESS SPECIALIST BUSINESS TRAVEL CONSULTANTS FOCUSED
TRAVEL
ON SMALL TO MEDIUM ENTERPRISES WITH INFREQUENT
TRAVEL NEEDS
Flight Centre Business Travel (FCBT), know first hand the pressures that are placed on emerging & small to
medium businesses every day and are dedicated to making business travel easy. FCBT is committed to finding
travel solutions that are the right fit for their customers, so they can focus on the important stuff – running
their own business. FCBT has four key principles;
DEDICATED TRAVEL MANAGER 24/7 WORLDWIDE CUSTOMER CARE
A personal travel manager is assigned to every With access to the Flight Centre Travel Group Global
customer anprovides the best advice specific to their Customer Care Centre, FCBT are able support their
customeWrs needs customers, whenever and wherever they are. They
are here for their customers business 24/7
DELIVERABLE SAVINGS
Focused on helping small businessesu make smart NO LOCK-IN CONTRACTS
travel decisions, saving time and money. Business travel made easy with no lock-in contracts
and multiple payment options to suit small business
FAST
FACTS
300+ 4,000 100+
TRAVEL MANAGER SME CUSTOMERS BOOKING
WITH OVER 7+ YEARS OFFICES
EXPERIENCE
18 //OUR EXTENDED
CORPORATE
FAMILY
CI EVENTS TRAVEL ASSOCIATES TRAVEL PARTNERS LDV CASTO
cievents is an event Travel Associates is a boutique An alternative to a regular Les Voyages Laurier du Based in San Jose, Casto joins
management, incentive travel agency with a focus on travel agent Travel Partners Vallon is a joint luxury leisure the FCM family strengthening
and business engagement uncompromising customer allows an owner to operate travel business drawing on the USA operation and
agency. The company offers service bringing together the their agency with a more the expertise of a highly enabling greater scale and
highly specialised services most knowledgeable and profitable, and less stressful experienced consultant access to the fast-growing
for the meetings, incentives, well travelled advisers. With future. network and strong corporate technology sector in Silicon
conferences and events a focus on high end retail, and MICE business operating Valley and in the larger West
(MICE) market. Market leading Travel Associates also delivers Whether a mobile or in Quebec Province for over Coast market.
technology platform Ivvy a small but growing corporate member agent, Travel 55 years.
has further strengthened market segment. Partners is designed for the
their meeting management “Determined Go Getters” of
capabilities. the travel industry.
LOCATED IN LOCATED IN LOCATED IN LOCATED IN LOCATED IN
Australia Australia Australia Canada USA
New Zealand New Zealand
United States South Africa
Canada United States
South Africa
19 //YOUR WE AIM TO CREATE AND A DIVERSE AND COMPETITIVE
INVITATION CHOICE OF INVENTORY WORLDWIDE. OUR CONSORTIA
PROGRAM PARTNERS ARE SELECTED BY INVITATION ONLY,
BASED ON A RANGE OF TRAVELLER AND DEMAND‑BASED
CRITERIA.
Our inviation only Consortia Program gives you the
benefit of loading your hotel against our rate access
FREE INCLUSIONS
code across all GDS Platforms. This opens up access Hotels offering free inclusions to the Flight Centre
to over 150,000 business travel clients across a Travel Group corporate clients such as breakfast,
diverse range of market sectors. internet access, upgrades etc will be flagged as
accordingly and further promoted across our
We restrict the number of hotel partners in any one
global network.
location, to consolidate our room night production
levels and deliver value to our hotel partners. It is
important to note that in some instances, such as ANNUAL PARTICIPATION FEES
in key gateway cities, a number of partners may An annual participation fee applies for all hotels
be selected to meet inventory demand, location invited into the Program. Details of the Annual
requirements and a range of hotel styles for Fees, Rate Submission Criteria along with Terms
our clients. and Conditions can be found in the supplementary
document.
RATES
We place priority on working with hotels and chains IMPORTANT NOTE
that provide a discount off the Best Available Rate. Non participating hotels will not be loaded into
These hotels will be identified and have higher our inventory systems and have no access to our
preferencing in our booking tools across our global consultants and teams.
network.
In order to participate in our Consortia Program your
hotel must be loaded and bookable via the GDS.
20 //CORPORATE INCREASINGLY OUR CUSTOMERS ARE REQUIRING
SOCIAL MORE INFORMATION ABOUT CORPORATE SOCIAL
RESPONSIBILITY
& CLEANING
REPSONSIBILITY (CSR)PROGRAMS. IN ADDITION WE NOW
PROTOCOLS FOR 2021 WE WILL NOW REQUIRE DETAILED SUBMISSIONS
WHICH OUTLINE CLEANING AND SAFETY PROTOCOLS.
CORPORATE SOCIAL RESPONSIBILITY CLEANING & SAFETY PROTOCOLS
FCTG as part of Flight Centre Worldwise work With the travel industry changed considerably in
towards our Responsible Travel Charter. We are light of the COVID-19 Pandemic, cleaning and safety
committed to operating our business in a manner protocols are at the forefront of our customers mind
that respects and benefits local people, their and are part of changes they will make to their travel
cultures, economy and the environment in the policies, duty of care requirements and ultimately
places we live, work and travel. We are eager to align their hotel programs.
with and support our partners also implementing
To support consistent data collection and distribution
environmentally friendly initiatives.
we will make questions related to Cleaning and Safety
This alignment is also increasingly being expected by Protocols mandatory in the 2021 Hotels Submission
our customers. For 2021, we will be collecting details RFP.
on your CSR initiatives with a series of mandatory
questions to the Lanyon hotel submission RFP. IMPORTANT NOTE
Hotels who are not able to demonstrate that cleaning
and safety protocols have been introduced may be
excluded from our program in 2021.
21 //CONSORTIA AS A CONSORTIA PROGRAM PARTNER, YOU HAVE THE
PROGRAM OPPORTUNITY TO PROMOTE TO OUR CORPORATE STAFF AND
BENEFITS
CORPORATE CUSTOMER BASE THROUGHOUT THE YEAR.
Consortia Partner status gives you global-scale priority GDS preferencing plus the following additional benefits;
OUR RATE PRIORITY RATE LOADING BONUS
ACCESS CODE PREFERENCING AUDITS COMMISSION
Load rates onto Consortia Program Regular audits OFFERS
our dedicated partners are given are conducted to Load tactical
rate access access to load rates ensure accuracy and bonus commission
codes in all GDS on our GDS Rate visibility of your rates incentives on your
Systems – Galileo/ Access codes and in the GDS ensuring GDS rates and this
Apollo, Sabre, receive higher tier maximum sales. will be promoted on
Amadeus, Abacus preferencing to a monthly basis in
and Worldspan. ensure visibility our newsletter
NEWSLETTER SOCIAL MEDIA BE INFORMED IATA/TIDS/ARC
OFFERS AND NEWS PROMOTION Keep up to date UPDATES
Included in our We will advertise with the Global Our IATA/TIDS/ARC
monthly newsletter. your special Hotels Team and the listing is distributed
This is distributed to rates, value-adds, rest of the Flight monthly and
over 10,000 Travel consultant hotel Centre Travel Group updates you with
Managers globally reviews, commission corporate brands any office changes.
with an open rate incentives, etc. on This ensures you
over 50% your behalf are capturing all
bookings in your
own reporting,
allowing for more
accurate analysis.
22 //INTRODUCING THE FC(A)MAZING HOTEL
COLLECTION. A NEW PROGRAM OPTION.
For 2021 we will offer an invitation only opportunity to increase market
share of our corporate brands customers’ discretionary volumes through
display optimisation and positioning in our booking channels. This new
Discount Rate Program was piloted in the US market in 2020 and has
proven to be very successful and compelling for our customers.
INCREASED In 2021 we are expanding this program globally and will invite a selection
of hotel partners to participate. The objective is to provide “Amazing”
SALES rates which further build loyalty to our key partners but also allow us
to channel our volume through FCTG direct channels vs an OTA Third
Party Source. The program has three mandatory requirements: 1. Sign
up to the Flight Centre Corporate global consortia program 2. provide a
discount greater than the standard consortia offer (i.e. Amazing) and 3.
provide 15% front end commission.
ASK US FOR DETAILS.
23 //SUMMARY
OF RATE
REQUIREMENTS
CONSORTIA
PROGRAM INCLUSION Compulsory
MARKET SEGMENT All
HOTEL DISTRIBUTION Globally including client online booking tools
MARKETING & PROMOTION Worldwide
Dynamic BAR Rate with
RATE TYPE
a % discount (LRA)
RATE INCLUSIONS ROOM ONLY¹ Room Only¹
CLOSED DATES 30-day maximum
CANCELLATION POLICY Maximum of 48 hours
CLEANING & SAFETY
Compulsory
PROTOCOLS
GDS RATE ACCESS CODE Galileo FCI / Sabre/Amadeus FXX
RATE VALIDITY 1 Year
LOCATION SOURCING Worldwide
COMMISSION Minimum 10%
ANNUAL FEE & MARKETING
Refer Supplementary Document
FUND
¹ Standard hotel inclusions apply.
24 //BACK TO BUSINESS WITH
RETURNS YOU CAN COUNT ON
Being part of our 2021 Consortia • FCTG’s global reach and multi-
Program will maximise your return brand structure, which is growing
on investment through: market share with more business
from all sectors of the corporate
• Our ongoing commitment to be market
the world’s leading business travel
retailer by; • Our complete understanding of
the small to medium business
——Working with our partners to market and their needs, honed
rebuild traveller confidence through our decades of
——Offering the widest choice and unequalled experience working
best value in corporate hotel with SMEs.
products Our hotel participants have
——The most effective packaging, consistently experienced growth
dedicated consumer marketing in excess of our overall company
and promotion of hotel growth, with the best results
products are achieved by those partners
who strive to build long term
——The easiest, most rewarding partnerships and work with us
experiences for our customers on mutually beneficial business
solutions.
Giving you access to our unique
business model, which targets both As we return to growth and further
contracted and non-contracted increase our market share we
volume. will maximise your sales ensuring
returns you can count on!
25 //CONTACT
DETAILS
G LO B A L P R O C U R E M E N T N E T W O R K C O R P O R AT E
product@flightcentre.com
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