10 VITAL STEPS TO STOP IT WRECKING YOUR PC (SURPRISE, SURPRISE!) WORKSHOP P35 - N EVERY ISSUE - MYSUBS
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10 vital steps to stop it wrecking your PC (surprise, surprise!)
Workshop p35
017
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ISSUE 514 ❘ 8 – 21 NOV
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8 – 21 November 2017 3
Contents 8 – 21 November 2017 • Issue 514
‘ CO
FEA VER
In this issue… TU
Readers Tips
P50 RE
50 Readers’ Tips special
Some of the best advice we
get comes from you. So we asked
SPECIAL
Computeractive readers to share
their tech tips on everything from PC
programs to internet browsing and
maintaining your hardware
ISSUE
58 Best free programs
enhanced
Extras! Extras! Read all about it! Make
the most of your favourite programs
with our recommended plug-ins,
add-ons and extensions
34 real-life tips that these readers love
and will work for YOU too
Addedd value
lue to
your progr
programs
grams
p58
Why the NHS caught a hacking cough p11
In every issue… Are retailers tailing you? p74
6 News 33 Competition
Win MAGIX Movie Edit Pro
11 Question of Plus software
the Fortnight
Why did the NHS fail to 49 What’s All the Fuss
uss
cope with WannaCry? About? Teachable Machine
chine
12 Letters 64 Problems Solved
14 Consumeractive 71 Reader Support
Your tech problems fixed
ed
16 Protect Your Tech
73 Jargon Buster
18 Best Free Software
IrfanView 4.50 74 The Final Straw
Ken Rigsby discovers
30 Buy It! trouble in stores
4 8 – 21 November 2017
Subscribe
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NOW!
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ecia
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Amazon Fire HD 10 Reviews
p20
20 Amazon Fire HD 10
The latest Fire tablet reignites interest
21 Acer Swift 7
Acer’s new laptop is a golden
opportunity
22 Brother MFC-J6930DW
This printer does everything you need
– in its own good time
23 HP Spectre x2
Windows laptop-tablet hybrid tries to
do too much with too little
26 Nokia 8
Impressive, top-of-the-range phone
provides a smart choice
Brother MFC-J6930DW Nokia 8 p26
28 Google Home Mini
p22 Google’s Assistant just got smaller
and smarter
29 Vodafone Smart E8
A budget phone with basic instincts
BUY IT!
★★★★★
THE ADVANCED GUIDE
Workshops & Tips TO WINDOWS 10
14 pages of brilliant workshops and expert tips
ON SALE NOW!
35 Fix problems with the 42 Master Microsoft’s Edge
new Windows Update browser on your phone
38 Turn your PC into free 44 Phone and Tablet Tips
home CCTV Share your location as you move in
real time
40 Use Microsoft’s superb
new video editor 46 Make Windows Better
Take a screenshot of your lock
screen
47 Make Office Better
Identify matching Excel data quickly
48 Secret Tips For…
Plex BUY IT NOW FROM AMAZON
at www.snipca.com/21617
8 – 21 November 2017 5
News The top stories in the world of technology
Facebook: ‘We don’t listen to
your conversations’
S ocial-media giant
Facebook has once again
denied it listens to users’
people’s interests and other
profile information – not
what you’re talking out loud
COMMENT
It says a lot about public
conversations in order to about”.
mistrust of Facebook that
show relevant adverts. However, it did confirm
rumours like this won’t
Many users have that it accesses your phone
go away. But the risk of
reported seeing adverts or tablet’s microphone if
exposure means they’re
related to recent real-life you give its app permission
unlikely to be true. Not
conversations, suspecting they to do so, and if you regularly
even a company as huge as
were triggered by Facebook use a feature that requires
Facebook would be able to
listening to them through the audio. These include a tool
survive such a global scandal.
microphone on their Facebook might be listening to in the US that listens to
But like all tech giants they’ll
computer, phone or tablet. them. background music or films so
never stop inventing new
But in a message on Twitter One person, Kelley, wrote: you can add what you are
ways to take (and sell)
Rob Goldman, the company’s “I have been talking about listening to or watching to
your personal data. Learn
vice-president of ads, wrote: getting a cat. I didn’t post your status update.
how to protect yourself in
“We don’t – and have never about it anywhere but I did
next issue’s Cover Feature:
- used your microphone for start seeing ads for cat food”. Coincidence?
‘What Google, Facebook and
ads. Just not true”. Another, Tori Hoover, wrote: Psychology could play a part
Amazon Know About You’ –
He was responding to a “A co-worker got an ad saying in the perceived connection
on sale Weds 22 November.
tweet by PJ Vogt, who presents ‘so you popped the question!’ between conversations and
the technology podcast Reply minutes after he proposed, adverts. Many studies have
All (https://gimletmedia.com/ before he told anyone it had shown that people are more possibly in response to a
reply-all): “Call us if you happened”. likely to see and remember search on Google, but were
believe that Facebook uses Facebook knocked back something if they have been noticed only after a related
your mic to spy on you for similar accusations in 2016, recently talking or thinking conversation.
ad reasons”. saying in a statement online about it. Coincidence may be
Vogt received many replies (www.snipca.com/26066): So it may be that the another factor, as suggested
from people who think “We show ads based on adverts appeared before, last year by mathematics
Professor David Hand from
…BUT IPHONE CAN TAKE SECRET PHOTOS Imperial College London.
He told the BBC, which
A Google employee has expression, and stream live themselves by buying was investigating whether
exposed a security flaw in online what is being recorded. a webcam cover phones were listening to
iOS that lets some apps take The device would give no (such as these on Amazon conversations, that people
secret photos and videos of indication that it’s being used, www.snipca.com/26068), or are “evolutionarily trained to
the owner. Felix Krause said leaving its owner unaware of revoking apps’ access to the seek explanations”.
hackers could use an iOS any intrusion. camera, though this would He added: “This apparent
privacy setting to take control Krause revealed the flaw make it generally harder to coincidence occurs and we
of apps that are allowed to in his blog (www.snipca. take photos and videos. think there must be
use the device’s camera. They com 26067), saying he has Krause added that the explanation, it can’t be
could even run facial-detection contacted Apple about it. research isn’t connected with chance. But there are so many
tools to read the owner’s He said users could protect his job at Google. opportunities for that
coincidence to occur”.
You’ll like this… … but not this
Phones may soon have a flexible screen Artificial Intelligence can now fool CAPTCHA
that doesn’t crack (www.snipca.com/26064) codes online (www.snipca.com/26065)
6 8 – 21 November 2017
Explore Saturn’s moons in IN BRIEF
Google’s Solar System tour WEBSITES PLEDGE
TO REMOVE TERROR
CONTENT
You can explore the moons of Tech giants – including
Jupiter and Saturn, as well as Facebook, Twitter and
the planets Mercury, Venus Google – have vowed to do
and Mars, in a collection of more to remove terrorist
stunning new images on content online following a
Google Maps. meeting with the G7 nations
The images of Saturn’s on the Italian island of Ischia.
moons were taken by the Officials said the aim was
Cassini probe, which launched to take down extremist
in 1997 and spent 13 years content within two hours of
orbiting the planet before it being posted. This was the
crashing into its atmosphere Enceladus, Saturn’s sixth- pictured below left is looking time limit recommended by
in September. During its largest moon, where Cassini at Earth from the Cupola, a Theresa May in September,
mission, run by Nasa, the discovered water beneath small module that lets when she urged tech
European Space Agency and the crust. Just as spectacular astronauts watch operations companies to go “further
the Italian Space Agency, it are the images of Titan, that take place outside the ISS, and faster” to tackle hateful
captured over 500,000 images, Saturn’s largest moon (see like the approach of vehicles. propaganda online.
which have now been stitched main screenshot), home to Explore the images by
together by scientists. methane lakes beneath the visiting www.snipca.com/ BT SLASHES LANDLINE
Highlights include the icy thick clouds. In total there 26013 then clicking a location RENTAL BILLS
are 12 new worlds to explore, on the left. Zoom in and out One million BT customers
including the dwarf planets using the bottom-right plus will pay less for their landline
Pluto and Ceres. and minus buttons, or by bills after the company
Google has also added scrolling your mouse wheel. bowed to pressure from
images from the International You can rotate the image by Ofcom. The regulator has
Space Station (ISS), giving you clicking it then moving your been concerned about a lack
an astronaut’s view of the mouse. Read more on Google’s of competition in the landline
Solar System. The view blog: www.snipca.com/26011. market. The price cut – from
£18.99 a month to £11.99 – is
for customers who get only
Microsoft exposes Chrome flaw in their landline from BT, not a
‘bundled’ package including
tit-for-tat war with Google TV and broadband. It starts
in April 2018.
Microsoft has slammed Google fixing the full version of
for not immediately fixing a Chrome, which it failed to do
security flaw in its Chrome
browser, in the latest clash
for almost a month. Microsoft
said this gave hackers “more Tomorrow’s
between the two tech rivals.
In a blog post (www.snipca.
than enough time” to exploit it.
The company’s comments world
com/26009) Microsoft says come after heavy criticism A recent league table on
it found a flaw in Chrome, this year from Google’s Project worldwide broadband speeds
and notified Google on 14 Zero team, which has accused saw the UK in 31st place,
September, receiving a Microsoft of leaving flaws company hasn’t fixed it within below countries like Latvia,
‘bounty’ payment of $15,837 unfixed even after being told 90 days of being notified. Thailand and Bulgaria. So
(£12,000). Google fixed it about them. In its report, Microsoft we stand to benefit greatly
within a week in the beta Most recently Google said that its strategy differs from research conducted at
version of Chrome, which criticised Microsoft for fixing from Google’s, and urged University College London
Microsoft acknowledged was flaws in Windows 10, but not 7 companies to use the principle on a broadband system that
“impressive”. and 8.1, creating a “false sense of ‘Coordinated Vulnerability can hit speeds of 10Gbps
But Microsoft criticised of security for users of the Disclosure’, in which before (10,000Mbps). It works by
Google for publishing details older systems” (see ‘Question going public the ‘finder’ of shrinking the broadband
of the fix on GitHub (https:// of the Fortnight’, Issue 513). the flaw lets the affected receivers connecting ISPs
github.com) – where software Google’s policy, strongly company fully test “updates, with customers. Read more
developers release source criticised by Microsoft, is to go workarounds, or other at: www.snipca.com/26051.
code for others to use – before public with a security flaw if a corrective measures”.
8 – 21 November 2017 7
News
IN BRIEF eBay removes cheap cartridges
CCLEANER ADDS
AUTO UPDATE TOOL after Epson pressure
CCleaner has added an
Emergency Updater to its Printer manufacturer Epson stated that items would d be
free version, following a has been criticised for asking removed only after a court
ourt
major hack in September. The eBay to take down cartridges order, but has removed
tool will “force a software made by other manufacturers printer cartridges solelyy
update” in a “worst-case and sold by retailers. on Epson’s “say-so”,
scenario” – for example, These third-party cartridges without any legal basis.s.
should another hack leave are compatible with Epson’s ORG added that it was
users vulnerable. Previously, printers and usually cheaper “concerning” that Epsonson
only the paid-for version than those sold by the acted against retailers selling
of CCleaner was updated company. But it claims that the cartridges before
automatically. To get this new they violate eBay’s VeRO contacting the manufacturers
acturers
version (5.36) click ‘Check for (Verified Rights Owner) who made them.
updates’ at the bottom right Programme, which lets firms Many companies selling ling
of CCleaner. Read more at report items that infringe their cartridges are small
www.snipca.com/26050. intellectual property, such as businesses that buy items
ems in cartridges will “damage
trademarks. bulk in order to sell them small businesses like mine
HOTEL BOOKING Epson’s specific claim is cheaply. Preventing this without any real evidence
SITES INVESTIGATED about abuse of its patents, “would be extremely bad for that anything wrong has
Hotel-booking sites such as which applies only in the EU, consumers”, ORG said. been done”.
Expedia and Booking.com leaving US customers still able Adrian Meakin, owner of Epson responded by saying
are to be investigated over to buy the cartridges. Ink Squid (https://theink it deals with cases in an
concerns they mislead EBay agreed to remove the squid.com), which sells “even-handed” way. The
customers. The Competition listings, angering Open Rights cartridges for Epson printers, company’s PR Manager
and Markets Authority will Group (ORG), which campaigns accused the company of Leonie Toal added that
examine whether sites for privacy and free speech bullying competitors with while Epson welcomes
prioritise hotels they get a online. It said eBay previously eBay’s help. He said removing “legitimate competition”,
commission from. It will it objects to “companies
also look into claims sites EPSON CARTRIDGES EBAY REMOVED and individuals that simply
pressurise customers by copy the technologies that we
• T16 XL • T24 XL • T27 XL • T33 XL • T0797 XL have developed and own”,
giving a “false impression of
• T18 XL • T26 XL • T29 XL • T0715 XL • T0807 XL claiming it is damaging to
room availability”.
“loyal customers”.
Monitor young offenders’ online threats
Young offenders should have assaults, while others saw
their social-media profiles victims blackmailed using
monitored to prevent crime, indecent images they were Have we had a chilling
a probation watchdog report pressured to upload. Rival foretaste of how World
has said. It warned that some gangs regularly threaten each War Three might start?
of the vilest crimes, including other in videos online. A Palestinian construction
sexual offences, are planned Offenders often use codes worker in Israel was
online in ways that were when chatting online, dealing with young offenders arrested after his message
“inconceivable” a few years ago. including NIFOC (‘nude in need help to “catch up” with ‘yusbihuhum’ (‘Good
After examining 115 cases, front of the computer’) and this change of tactics. morning’ in Arabic) was
HM Inspectorate of Probation POS (‘parents over shoulder’). The UK has 152 Youth automatically translated
found that a quarter of the Dame Glenys Stacey, the Offending Teams, supervising by Facebook into ‘attack
crimes were “directly related” chief inspector of probation, about 19,000 youngsters aged them’ in Hebrew and ‘hurt
to the perpetrator’s use of said: “This is new behaviour. 10 to 18. The Youth Justice them’ in English. The man
social-media sites. Its report Many of these young people Board said it had published was later released without
said crimes were now “planned shun Facebook and other new guidance on tackling charge and Facebook
in bedrooms rather than on common applications, in the problem of social media apologised, saying mistakes
street corners”. favour of lesser known and, and would “carefully consider like this “happen from
In some cases arguments therefore, more private media”. the recommendations within time to time”.
online escalated into physical She added that teams the report”.
8 8 – 21 November 2017
Mobile networks ‘rip you off’ after IN BRIEF
your contract ends IRAN BLAMED FOR
HACKING MPs’ EMAILS
Iran has been blamed for
Vodafone, EE and Three have monthly bills for the hack on Parliament in
been accused of ripping off customers who stay on June that accessed 90 email
customers by continuing to their contract to reflect accounts, including 30 used
charge them for phones even the fact they have paid by MPs. An unpublished
after the cost has been paid off. for the phone. intelligence report seen by
Research from Citizens It also said networks The Times points the finger
Advice found that customers should tell customers at the Iranian Revolutionary
who don’t sign up to a new when they have paid Guard, set up in 1979 to
contract are paying an average for their phone, an defend Iran against foreign
£22 extra a month. People appeal backed by the that “wherever possible” it interference. The attack,
aged over 65 were the most Government. Minister for gives customers nearing previously attributed to
likely to be hit, with 23 per Digital Matt Hancock said: the end of their contract Russia and North Korea,
cent staying on their contract “It’s only right that mobile several options, including a is believed to be Iran’s
after the fixed period ends. customers should be notified SIM-only plan. first significant act of
Gillian Guy, chief executive when they have paid off the Three said it makes the cyberwarfare against Britain.
of Citizens Advice, said: “The price of their handset, and contract’s end-date “very
cost of handsets are hidden that their future bills should clear” when customers sign CHROME WARNING
within some mobile-phone reflect this”. up, while EE claimed that INCREASES HTTPS SITES
contracts giving phone Guy added that providers separating the phone and Browsing online is becoming
providers a way to exploit should make it easier for tariff costs sometimes results safer according to Google,
their customer”. customers to compare prices in customers paying more. which says the number
The majority of those whose by stating the cost of the Customers can ask for of websites using HTTPS
contract includes the cost of phone separately from the compensation only if it wasn’t encryption has risen sharply.
the phone pay it off over two tariff cost (data and minutes). made clear in their contract The company said on its
years. Citizens Advice called All three networks defended that they would continue paying Transparency Report site
on phone providers to reduce their policies. Vodafone said the same price when it ends. (www.snipca.com/26030)
that 66 per cent of all web
traffic on Chrome is protected
Shop online? You may have to enter code by HTTPS, up from 50 per
cent a year ago. Google
to fight fraud claims that this rise is partly
down to its decision last year
You may have to wait for a text to mark non-HTTPS sites as
message before confirming “non secure”.
an online purchase under
Government proposals to REMOVE GAMBLING
combat fraud. The message GAMES AIMED AT KIDS
would contain a code that Gambling websites have
you’d enter online at the been ordered to take down
checkout stage. adverts for casino games
The technique, known as targeted at children. In an
two-step verification, is Rudd said she was “excited” Secretary Philip Rutnam said open letter to gambling firms,
already used by companies by the plan. She told the that a new set of security the group of regulators,
like Google, Facebook and Home Affairs select committee measures need to replace chip which includes the Gambling
Apple to give you a second that it “could be a real win in and PIN. The Government has Commission and the
layer of protection when you terms of protecting people”. been criticised for not doing Committee of Advertising
sign in. You can add additional Another idea being enough to fight the dramatic Practice, said websites would
phone numbers in case the considered is the introduction rise in online fraud, which face “sanctions” if they
first device is lost or stolen. of credit and debit cards that costs Britons over £10bn a year. continued to post adverts
Home Office ministers contain a unique code on the Earlier this year Sir Amyas aimed at under-18s. Games
said the move could help to signature strip that changes Morse, head of the National such as “Fluffy Favourites”
prevent thieves from using every hour. This would replace Audit Office, said the crime and “Pirate Princess” feature
stolen credit-card details, a the current three-digit CVV had been “overlooked by “brightly coloured cartoon
crime that affects a million code. Mastercard is working on Government, law enforcement characters” designed to “lure
people every year. the early stages of the scheme. and industry”, and demanded children into gambling”.
Home Secretary Amber Home Office Permanent an urgent response.
8 – 21 November 2017 9
News
Darien Graham-Smith puts the boot into tech villains,
jargon-spouting companies and software stuffed with junk
WARNING: JUNK AHEAD
Junk offender: Free Chromium’), replete with extensions, and
YouTube Downloader that you commit to do all your online
I could waste hours (and searches through Yahoo rather than
frequently have) on YouTube. There are Google (in my case).
literally billions of videos to discover and On the third page you’re invited to
enjoy, from amusing shorts to fascinating install a video tool called GOM Player,
documentaries. Unfortunately, it’s not which, should you accept said invite, will
great for keeping you chuckling/absorbed be set as your default player for video
on long journeys, because it requires a files. If you’re happily using Windows
constant internet connection. Media Player or VLC, for example, this
Thankfully, there are tools that can ride change will annoy the heck out of you.
to the rescue. One of the most popular is The moral, as usual, is to pay close
Free YouTube Downloader (www.snipca. Untick the box on this page to avoid having to attention when installing free software.
browse Yahoo-style
com/26052), a no-nonsense little program In this case, all of the ‘I agree’ boxes are
that can copy any YouTube video to your you through three pages of agreements, sneakily pre-ticked, so it’s easy to breezily
PC for your offline pleasure. Strictly but only the first one actually has anything click through the installation and end up
speaking, you’re not supposed to do this, to do with the downloader itself. The with a browser and media player you
but no one’s going to haul you over the second is innocently titled ‘Search Offer’. didn’t want and don’t like. So give Free
coals for downloading the odd (perhaps It’s only once you plough through seven YouTube Downloader a miss. If you want
very odd) video for personal use. lines of small print that you realise you’re to watch videos offline, use a free
There is, however, a darker side to actually agreeing to install a whole new web-based download service such as
YouTube Downloader. The installer walks web browser (the ‘Yahoo powered y2mate (http://y2mate.com) instead.
What are they Darien’s Villains of the Fortnight
talking about? Amazon & eBay
What they say I love to shop online, and I’m always
Google designer Ivy Ross eager to save money. So it came as a
(www.snipca.com/26053): ): punch in the solar plexus to find
“The mission was to create some of my favourite shopping sites
a design language that are complicit in some very dodgy
reflects something that we believe business. A parliamentary report has
is very Google and really sets the tone found that foreign traders are selling
and develops a unique point of view - goods on marketplace sites like may have been cheated out of as much
we want to be cohesive as a family of Amazon and eBay without the required as £1.5bn. Think how many nurses
products and do what’s best for each VAT being added. That means they and teachers that would pay for.
product, never sacrificing the individual can offer low prices up front – but as Amazon and eBay claim to have
form and function of a singular taxpayers we all end up paying cracked down on fraud, but you can’t
product.” ultimately. leave a fox in charge of the chicken
And it’s not just the small-time crooks coop. It’s time for big online
What they mean who profit from this little scam. Amazon marketplaces to clean up their act.
Google wants its products to have a and eBay get commission on every sale,
recognisable style, but ease-of-use is raking in billions. MPs estimate that Want to nominate a villain of the fortnight?
its priority. our communities and public services Email us at editor@computeractive.co.uk
10 8 – 21 November 2017You can also read
