YOUR EXCLUSIVE GUIDE TO RETIREMENT VILLAGE LIVING - retireaustralia.com.au Everything you need to retire ready
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YOUR
EXCLUSIVE
GUIDE TO
RETIREMENT
VILLAGE LIVING
Everything you need to retire ready retireaustralia.com.au LEASEHOLD
Retire Ready | Your exclusive guide to retirement village living RetireAustralia
Thank you for
considering
RetireAustralia as
your new home.
2
RetireAustralia
Welcome
In this guide to retirement living,
you’ll find what you need to plan for
moving into, living in and leaving a
retirement village.
As a leading retirement village owner and operator, we have
communities in Queensland, New South Wales and South
Australia. Each state offers retirement communities that are
as unique as the people who live in them. The one thing that
remains constant is they will all make you feel part of their family.
We hope the information you find in this guide helps you feel
informed and confident so you can make the best decision for
you and your family.
We warmly welcome you to visit any of our communities and we
are happy to answer all of your questions on 1300 68 77 38.
We hope to hear from you soon.
Brett Robinson
Chief Executive Officer
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Retire Ready | Your exclusive guide to retirement village living RetireAustralia
Contents
05 This next move is yours
06 What to expect
08 The truth about retirement living
09 Find a home that’s right for you
10 Retiring your home
11 Moving into your new home
12 What does care look like?
14 Planning ahead for your needs
16 Our communities
20 How much does it cost?
21 Looking ahead
22 Independent living residence contract
24 What’s next for you?
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Retire Ready | Your exclusive guide to retirement village living RetireAustralia
This next move
is yours
Your home, your
community
Retirement looks different
for every person and
every RetireAustralia
community. We do
everything we can to
support you to make
retirement your own.
This guide explores the diversity
of living, care and community
options available so you can
make a decision about your
next move.
Our goal is to give you all of
the information you need to
plan and decide on the lifestyle
you want.
It’s probably the best
thing we’ve ever done.
— Gloria, Tarragal Glen resident
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Retire Ready | Your exclusive guide to retirement village living RetireAustralia
What to expect
The things you love in a place you love
Choosing to retire doesn’t mean you have to give up the things that
matter most to you.
In fact, with more Australians moving into retirement villages every day, we’re doing our
part to make sure our residents have the chance to define what retirement living looks
like for them.
Our residents often choose to right-size—not down-size—with us, so they can keep
doing what they love while enjoying a low-maintenance and low-stress lifestyle.
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Retire Ready | Your exclusive guide to retirement village living RetireAustralia
Find your community Know you are safe and secure
Live among friends and Join a safe and secure
neighbours who are in community neighbourhood
the same stage of life. where everyone looks out for
each other.
Choose your lifestyle Call us for help any time
Take your pick of a range of Get the help you need, when
community and social activities you need it, with 24-hour call
when it suits you. buttons in all locations.
Access the care you need Cover your costs simply
Let our staff support you in the Make one regular service
way you need it, in your home payment to cover operations,
or in the community. maintenance, rates and
insurance costs.
There are so many different things to join in with, and it’s just great because
everybody makes you feel so welcome.
— Heather, Carlyle Gardens resident
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Retire Ready | Your exclusive guide to retirement village living RetireAustralia
The truth about
retirement living
The important things won’t change
Planning ahead now allows you to step into retirement with your priorities in place, and you
can keep doing the things you love when you move into one of our communities.
Myth 1: People have to be retired from all work to move Myth 3: People lose autonomy
into one of our communities. over their life when they move
into a retirement village.
Truth: You can keep doing what you love.
Truth: This decision is
There is nothing stopping you from continuing to work
part-time or volunteer when you move into a
entirely about you.
RetireAustralia village. Retirement can give you
more than you expect, rather
than taking away what truly
Myth 2: People become isolated from their community when matters to you. Our version
they move into a retirement village. of retirement living is this: We
Truth: The people you care about belong in your life. create an environment where
you can enjoy the things that
At RetireAustralia, we treasure the connections and make life wonderful and help
communities our residents invest in. Our goal is to support with the things that can take
people to enjoy their lives, connect with the community, and to you away from that—like home
invite their families and friends into their homes. maintenance.
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Retire Ready | Your exclusive guide to retirement village living RetireAustralia
Find a home
that’s right for you
Broadacre villages
Our broadacre communities are set among leafy
suburbs or tranquil regional areas.
Each community is unique and they all range in
shape and size.
Our residents’ homes are designed around a
community centre or other shared facilities like
swimming pools and libraries.
Urban communities
Residents living in inner city suburbs can stay close
to their community in one of our urban communities.
These homes are made for community living and
convenience with facilities like rooftop gardens, cafes
and dining rooms.
Architectural concept of Fancutts, Lutwyche
We’re working harder for you
We’re committed to raising the bar of quality retirement living in Australia.
Our goal is to place our residents and communities at the centre of everything we do.
The good news for everyone is the standard of retirement living will continue to rise sector-
wide with the introduction of the Australian Retirement Village Accreditation Scheme and the
new Retirement Living Code of Conduct in 2020.
We’re integrating these standards into our entire approach now so our residents receive the
quality living and care they deserve.
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Retire Ready | Your exclusive guide to retirement village living RetireAustralia
Retiring
your home
Make the move
for you
Packing up and moving
out of a home is a huge
life change for anyone.
It will feel like you’re
leaving something
precious behind but
we know you’ll find
something special
in a RetireAustralia
community.
We looked at all of our options and
decided that a retirement village was the
right choice for us. It gave us financial
certainty and the community feel we were
looking for. Having staff on call was great
for our peace of mind, we knew we’d feel
safe and secure.
— Bill & Dawn, Wisteria Grove residents
10Retire Ready | Your exclusive guide to retirement village living RetireAustralia
Moving into your
new home
Your move, your choice
Preparing for your next big step can be a lot to process—emotionally and practically.
Many of our residents tell us they wish they’d made their move sooner.
We help Australians navigate their move into our communities every day. By planning ahead, and with help
from those you love and trust, you’ll find a place you truly want to call home.
Steps to retirement living
Do your research Consider your contract—seek legal
Questions to ask: and financial advice
• How big is the community? Secure your new home with a deposit
• How active are the residents? Ready your existing home for sale and
• Is the community well maintained? prepare your belongings for the move
• Do the staff seem friendly?
Sell your existing home and cover
Find your community and choose your the village entry fee
‘right-size’ home
Unpack, settle in and enjoy
We looked at a few villages before making a
decision. You really need to get a feel for the
place and see if you can picture yourself living
there. We asked a lot of questions on our village
tour, and I’m glad we did. When we moved in, we
knew we were making the right move.
— Ivan and Joan, Tea Tree Gardens residents
11Retire Ready | Your exclusive guide to retirement village living RetireAustralia
What does care
look like?
Our commitment to you
We are passionate about building care Connected, secure,
into every part of RetireAustralia: caring well and free to
community culture, lifestyle and home
support, and extra health support when enjoy life.
you need it. Our goal is to redefine what
care looks like in retirement
living. To do this, we will:
Different types of care support you to maintain your
independence
welcome your family and create
spaces for you to connect with
Culture
friends
of care
collaborate with you so you receive
the right amount of care, when you
need it.
Care as a
service
Integrated
support options
12Retire Ready | Your exclusive guide to retirement village living RetireAustralia
Your health age
Do you feel healthy and
able? Or do you need more
support day-to-day?
Your health age is a reflection
of how old you feel, not how
old you are. No matter what
your true age is, you can
choose how you want to live
and we’ll support you as much
as you need.
The village has the sporting activities that I
like—the tennis courts, the swimming pool,
table tennis and those sorts of things. If you
want to mix in a lot, there’s a lot to do. If you
want outside activities, you can come and
go as you like.
— Lynn, Drayton Villas resident
13Retire Ready | Your exclusive guide to retirement village living RetireAustralia
Planning ahead
for your needs
On the journey with you
At RetireAustralia, we offer a number of home and care alternatives
to suit your needs—ranging from independent living options to home
care and care apartments.
As you look at your options now, it’s good to know there are plenty of ways we can
adapt to your needs if they change over time.
This means aged care isn’t your only option down the track if you need extra care.
14Retire Ready | Your exclusive guide to retirement village living RetireAustralia
Independent living apartment, unit or villa
Live in your own home and enjoy the community
life and facilities.
Care apartment
Maintain your independence and benefit from
24-hour staff support in a serviced care apartment
located close to staff and facilities. We’ll take care
of the household jobs you’re ready to release and
ensure you get any extra support you need.
Home care
Home care is a flexible alternative for residents
or couples with different support needs. You can
benefit from home care in your independent living
apartment or care apartment—and the government
can subsidise this service if you have an approved
home care package.
Where would I be, if I was still in the suburbs, trying to maintain
the house and garden? I’m grateful every day for our decision to
move to Torrens Grove.
— Lee, Torrens Grove resident
15Retire Ready | Your exclusive guide to retirement village living RetireAustralia
Our communities
Where are you moving?
Find us in inner-city hubs, regional and coastal locations across Australia.
Architectural concept of The Verge, Burleigh
Queensland
CARLYLE GARDENS DRAYTON VILLAS WELLINGTON MANOR
3 Carlyle Court, Bargara 111 Drayton Road, Toowoomba 269 Birkdale Road, Birkdale
Independent living villas Independent living villas Independent living villas
CLEVELAND MANOR THE VERGE AT
11 Grant Street, Cleveland BURLEIGH GC
Independent living villas 61 Hillcrest Parade, Miami
Independent living
apartments and care
apartments—coming soon
16Retire Ready | Your exclusive guide to retirement village living RetireAustralia
Architectural concept of The Rise at Wood Glen
New South Wales
NEWLING GARDENS
BOAMBEE GARDENS
173 Taylor Street, Armidale
17 Walco Drive, Sawtell
Independent living villas
Independent living units and care apartments
RIVERINA GUMS
FORRESTERS BEACH
44 Dalman Parkway, Wagga Wagga
1001 The Entrance Road, Forresters Beach
Independent living units and care apartments
Independent living villas
TARRAGAL GLEN
GLENGARA
6 Tarragal Glen Avenue, Erina
220 Hansens Road, Tumbi Umbi
Independent living units, villas and
Independent living villas
care apartments
Care apartments—coming soon
WOOD GLEN
MURRAY GARDENS
105 Karalta Road, Erina
36 Mountford Crescent, East Albury
Independent living villas
Independent living units and care apartments
Independent living apartments—coming soon
17Retire Ready | Your exclusive guide to retirement village living RetireAustralia
South Australia
BARTONVALE GARDENS SPRING GROVE
4 Ellis Street, Enfield 49 Second Avenue, Klemzig
Independent living units and care apartments Independent living units
GLENGOWRIE TEA TREE GARDENS
170 Oaklands Road, Glengowrie 1075 Grand Junction Road, Hope Valley
Independent living units and care apartments Independent living units
HARWIN THE LAURELS
133 Frost Road, Salisbury 2 Hutchinson Street, Mount Barker
Independent living units and care apartments Independent living units and care apartments
LINCOLN GROVE TORRENS GROVE
27 Marine Avenue, Port Lincoln 1 Humphries Terrace, Kilkenny
Independent living units and care apartments Independent living units and care apartments
MAGILL WISTERIA GROVE
122 Reid Avenue, Magill 112 Hampstead Road, Broadview
Independent living units and care apartments Independent living units and care apartments
SCARBOROUGH MEWS
32A Scarborough Street, Somerton Park
Independent living units
18Retire Ready | Your exclusive guide to retirement village living RetireAustralia
Strata communities
RetireAustralia also operates a number of strata-title
villages under a different contract.
Queensland New South Wales
BELROSE COUNTRY CLUB
NOYEA RIVERSIDE
2 Dawes Road, Belrose
5 Martens Street,
Independent living units and care apartments
Mt Warren Park
Independent living villas BRAMBLEWOOD
33 Denman Parade, Normanhurst
Independent living units and care apartments
QUEENS PARK
140 Carrington Road, Waverley
Independent living units and care apartments
19Retire Ready | Your exclusive guide to retirement village living RetireAustralia
How much
does it cost?
Refurbishment &
Your investment reinstatement costs
Unlike some operators,
Entry payment RetireAustralia doesn’t charge
you to refurbish or reinstate the
Your entry payment gives you the right to reside in your new
property when you leave*.
home. The entry payment—or the price of the home—is
based on several factors, including the local real estate market, Sales & marketing
size and style of the dwelling, and the availability of residences.
costs
Service charge Some operators charge a fee to
For a fixed period of time, or until the home is sold, you’ll market and sell your property.
continue to pay service charges. This period is capped at 6 Under our current contract,
weeks in New South Wales and 6 months in South Australia RetireAustralia doesn’t.
with Queensland paying in full for 90 days and from 91 days *Providing there is only normal wear and tear.
to 9 months fees will be paid proportionately between you
and RetireAustralia.
Departure fee Put your needs first and
You will have to pay a departure fee when you leave the seek legal counsel for
village. This is charged on exit to make your move more your contract.
affordable.
- =
Your exit entitlement = entry
payment – departure fee
and any applicable fees and
charges
ENTRY DEPARTURE EXIT
PAYMENT FEE ENTITLEMENT
Calculate your exit entitlement under our independent living unit
residence contract at retireaustralia.com.au/calculator
Please note charges vary on our services and care apartments. 20Retire Ready | Your exclusive guide to retirement village living RetireAustralia
Looking ahead
When it’s time to leave
We understand that leaving your home and moving on We’ve been working to iron out
can be challenging and complex for you and your family. the complexities of leaving in
As you plan ahead, our goal is to give you all of the facts. the independent living residence
contract. This contract entitles you
Under our current contract, this is what selling up looks
like in one of our villages: to some extra benefits. Read more
on page 22.
1. When you’ve moved out, RetireAustralia will refurbish
or reinstate your home at no cost to you*.
2. We’ll put the home on the market and find a new
buyer, covering all sales and marketing costs.
3. You’ll continue to pay service charges until the home
is sold to a new buyer. Reductions and limits can vary
depending on state.
4. Once your home is sold, you’ll receive your exit
entitlement in line with the timeframe stated in the
Retirement Village Act in your state.
5. RetireAustralia will buy back your home if it is still
on the market after 12 months in Queensland and
South Australia villages or six months in New South
Wales villages.
*Except in cases of exceptional wear and tear, damage, or costs associated with
the removal of any alterations or additions that you have made to the unit.
21Retire Ready | Your exclusive guide to retirement village living RetireAustralia
Independent
living residence
contract
A contract developed for peace of mind
We’ve done everything we can with our independent living residence
contract to increase financial certainty and make moving into our
villages easier.
MOVING IN
Service charge
Our service charges may increase each year in line with inflation however by law,
they are charged on a cost-recovery basis only. Which means you will have peace
of mind knowing your service charge is contributing to council rates, water charges,
building insurance and the maintenance of your home and garden.
Change-of-mind assurance
Feel free to change your mind and we’ll refund your deposit within the 21-day
cooling-off period from the date you sign the contract. If you decide to move out
within the first 90 days of the settlement date, we’ll refund your entry payment less
any accrued service fees and a pro rata rental fee for your time in the community.
22Retire Ready | Your exclusive guide to retirement village living RetireAustralia
MOVING OUT
Easy exit
When it’s time to leave, we’ll cover the cost
of refurbishment and advertising to sell
your home.*
*Unless there is exceptional wear and tear, damage,
or costs associated with removing any alterations or
additions you made to the unit.
Deferred payments
‘You will have to pay a departure fee when
you leave the village.
Your departure fee is capped at 35% of
your entry payment. This is accrued during
your first three years in the village. This
means you can calculate the maximum
amount you’ll pay, and if you leave the
village in this time period, you won’t need to
pay the full amount.
First year 10%
Second year 22%
Third year 35%
Financial certainty while on market
We took our time to go through
When your unit is on the market, your
the contract and the costs
service fees will be capped after a set period.
before we decided to buy.
The length of this period varies from state to
We worked out that we could
state. Call us on 1300 68 77 38 for details.
live here comfortably without
changing our lifestyle—that was Guaranteed buy-back
important to us.
In the unlikely event your home hasn’t
— Shirley, Lincoln Grove resident sold within a set period (12 months in
Queensland and South Australia villages
and 6 months in New South Wales
villages), we’ll buy it back from you.
23Retire Ready | Your exclusive guide to retirement village living RetireAustralia
What’s next
for you?
We’re living up to our vision
We are here to serve older Australians so they We design homes people
can enjoy their retirement experience—and their belong in and we build
families, too. communities people love
to make their own.
Through care, customer service, operations and development, our
ultimate reason for being here is to value people and to put their But it’s the people who
needs first. bring the magic. Our
We create retirement living communities, facilities and services
communities are known
by keeping our residents front of mind. for their authenticity and
kindness.
At RetireAustralia, we
aspire to raise the bar, flip
the sector dynamic and
You decide take ownership of quality
retirement living.
Define your own retirement, choose your own
community and enjoy your life.
We want to expand your world and open up new opportunities for
you to enjoy your life.
Talk to one of our friendly team members today to find out how
we can do this.
241300 68 77 38
retireaustralia.com.au
The information contained in this document is correct as at July 2019. RetireAustralia endeavours to ensure all information contained in this
document is correct at the time of inclusion; however, the accuracy of the material in this document cannot be guaranteed and any use of this
information is at the user’s risk. All images are for illustrative purposes and are indicative only. RetireAustralia’s privacy policy can be accessed
on our website at retireaustralia.com.au/privacy-policy/.You can also read
