Working in Tallaght University Hospital - www.tuh.ie

 
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Working in Tallaght University Hospital - www.tuh.ie
Working in
             Tallaght
             University
             Hospital

www.tuh.ie
Working in Tallaght University Hospital - www.tuh.ie
Working in Tallaght University Hospital

                                                                                                   Welcome to Tallaght
                                                                                                   University Hospital
                                                                                                   It is a great pleasure to welcome you as a new staff member to
                                                                                                   Tallaght University Hospital – An Academic Teaching Hospital of
                                                                                                   Trinity College, Dublin.

                                                                                                   Along with the Corporate Induction Programme followed by your departmental
                                                                                                   induction, this guide is designed to welcome you and help you to settle in as quickly
                                                                                                   as possible, answering some of the questions you might have.

                                                                                                   Induction consists of three phases:
                                                                                                   kk   Pre-Employment Induction: is to ensure that the Hospital has made adequate
                                                                                                        preparation for you arrival to work. You are required to complete a number of
                                                                                                        mandatory e-learning programmes as part of your Pre-employment induction.
                                                                                                   kk   Corporate Induction: takes place in the Centre for Learning & Development and
                                                                                                        provides general information about the Hospital.
                                                                                                   kk   Departmental Induction: takes place with your manager or supervisor. This is
                                                                                                        where you will be introduced to colleagues, department structures, rules, policies
                                                                                                        and procedures, duties and responsibilities, accountabilities and health and
                                                                                                        safety within the Department.

                                                                                                   If there are any questions that are not answered in this guide please contact your
                                                                                                   Head of Department.
                                                                                                   We would like to wish you every success with your career in Tallaght University
                                                                                                   Hospital.

Author M.C. – HR Directorate “Working in Tallaght University Hospital” – Version 5, January 2020
                                                                                                        ‘A great hospital is made up of people like you’

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Working in Tallaght University Hospital - www.tuh.ie
Working in Tallaght University Hospital                                                                                                                       Working in Tallaght University Hospital

Contents

Your Hospital                                  4    Paternity Leave                            16   Our Accountability for                     Identification Cards                            32

Introduction to Tallaght University Hospital    5
                                                     Public Holidays                            16   Quality Healthcare                   24   Staff Newsletter - Touchpoint                   32

Vision                                          6   Sick Leave                                 16                                              Dining Facilities                               33
                                                                                                      Health & Safety                      24
Mission                                         6   Notification of Absence                    16   Quality Improvement                  24   Phoenix Dining Room                             33

Values                                          6   Supporting Work Life Balance and Employee        Incident and Risk Management         25   Recovery Doc Coffee Shop                        33
                                                     Wellbeing                                17                                                Volunteer Coffee Shop                           33
Uniform and Dress Code                          7                                                    Open Disclosure                      25
                                                     Shorter Working Year                       17                                              Vending Machines                                33
Tallaght University Hospital (TUH)                                                                    Clinical Audit                       25
Identity Guidelines.                            7   Flexible Working Initiative                17                                              Café Kylemore                                   33
                                                                                                      Patient Advice and Liaison Service   26
Confidentiality                                 7   Flexi-Time                                 17                                              Starbucks/BaxterStorey Coffee Shop              33
                                                                                                      Research/Ethics                      26
                                                     Career Breaks                              17                                              Shop Facilities                                 33
                                                                                                      Hello my name is...                  26
                                                     Occupational Health & Wellbeing            18                                              Essentials                                      33
                                                                                                      Values in Action                     26
                                                     Employee Assistance Programme              18                                              ATM facilities                                  33
TUH Organisational Chart                       8                                                     Infection Control and Prevention     27
                                                     Equality, Diversity and Inclusion          19                                              Lockers and Changing Rooms                      33
                                                                                                      Making Every Contact Count           27
Useful Telephone Numbers                       10   WALK                                       19
                                                                                                      Healthy Ireland                      27   Transport                                       34
                                                     Tallaght University Hospital Heroes        19                                              By Bus                                          34
Your Journey as an Employee of                       Our Hospital Policies                      20                                              By Train                                        34
Tallaght University Hospital                   12   Dignity at Work Policy                     21   Your Development                     28
                                                                                                                                                 By Luas                                         34
Your Employment Contract                       13   Protected Disclosure of Information        21   Hospital Foundations                 29   Taxsaver Commuter Tickets                       34
                                                     Major Emergency Plan                       21   TUH Learning Station                 29
Contract of Employment                         13                                                                                               Bike to Work                                    34
                                                                                                      Career Advancement                   29
Probation                                      13   Internal Incident Response Plan            21                                              Pastoral Care                                   35
Hours of Work                                  13   Your Pay                                   22                                              End of Life Care                                35
Your Leave Entitlements                        14   Rates of Pay                               22   Your Facilities                      30   Crèche                                          35
Adoptive Leave                                 14   Pay Frequency                              22   Telephony/Reception                  30   Communications & Media                          36
Annual Leave                                   14   Electronic Payslip                         22   ICT Department                       30   The Square Loyalty Card
Carer’s Leave                                  14   Deductions From Pay                        22   The Library of Tallaght                    For Hospital Staff                              36

Compassionate Leave                            15   Income Tax/USC                             22   University Hospital (TUH)            31
Force Majeure                                  15   Overtime                                   23   ICT Service Desk                     31
                                                                                                                                                 Moving On                                       36
Jury Duty                                      15   Social Welfare                             23   Data Protection                      31
                                                                                                                                                 Resignations                                    36
Marriage Leave / Civil Partnership Leave       15   Social Welfare Payment During Sick Leave   23   Passwords                            31
                                                                                                                                                 Pension Schemes/Entitlements                    36
Maternity Leave                                15                                                    Security                             32
Parental Leave                                 16                                                    Car Parking Facilities               32

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Working in Tallaght University Hospital - www.tuh.ie
Working in Tallaght University Hospital                                                        Working in Tallaght University Hospital

                                          Introduction to Tallaght University Hospital
                                          Tallaght University Hospital is one of Ireland’s largest acute
                                          teaching Hospitals, providing adult, psychiatric and age-related
                                          healthcare on one site. The Hospital has 614 adult beds with 3,000
                                          people on staff. The Hospital is a provider of local, regional and
                                          national specialities. It is also a national urology centre, the second
                                          largest provider of dialysis services in the country and a regional
                                          orthopaedic trauma centre.
                                          Tallaght University Hospital is one of       The new strategic plan commits to
                                          two main teaching Hospitals of Trinity       addressing six areas of strategic priority
                                          College Dublin – specialising in the         over the next five years: Good Access,
                                          training and professional development        Highly Integrated Care, Enhanced
                                          of staff in areas such as nursing, health    Infrastructure, Digital Enablement,
                                          and social care professionals, emergency     Research & Innovation and People.
                                          medicine and surgery, amongst many           Six new Regional Health Areas are
                                          others. Tallaght University Hospital is      being established by the HSE to
                                          part of the Dublin Midlands Hospital         support integrated care and TUH will

    Your
                                          Group which serves a population of over      be incorporated into Regional Health
                                          1.2 million across seven counties.           Area B.
                                          The Adult Emergency Department caters        In July 2018 the Government approved

    Hospital                              for over 50,000 attendances annually
                                          and there are in excess of 239,000
                                          attendances at the Adult Out-Patients
                                                                                       the publication of the Children’s Health
                                                                                       Bill to provide for the establishment
                                                                                       of a new body into which the three
                                          Department each year.                        Children’s Hospitals and the Children’s
                                          TUH is committed to providing a more         Hospital Group will transition to one
                                          integrated health service to ensure the      organisation. From 1st January 2019
                                          right care is being delivered in the right   this new organisation, called Children’s
                                          place and at the right time in line with     Health Ireland, governs and delivers
                                          Sláintecare implementation plans.            acute Paediatric Health Services in
                                          The TUH Corporate Strategy 2019-2024,        Dublin. A new satellite centre is to
                                          People Caring for People to Live Better      be built on the campus of Tallaght
                                          Lives is a five year blueprint for the       University Hospital as part of the
                                          development of patient-focused services      Children’s Health Ireland project.
                                          that recognises both the importance of       The Hospital’s operations are
                                          the patient and the people involved in       supported by a community of 300
                                          treating and caring for them within the      general practitioners in surrounding
                                          Hospital setting and beyond.                 communities.

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Working in Tallaght University Hospital                                                                   Working in Tallaght University Hospital

Vision                                           Uniform and Dress Code
Our vision is “People Caring for People to       All staff are required to wear clothing which is fitting in the context of their work
Live Better Lives” through:                      environment and is appropriate to the tasks performed in the normal conduct of the
kk   Excellent health outcomes supported by      job as defined in the Uniform and Dress Code policy. Where a uniform is worn, the
     evidenced based practice                    uniform must be neat and well maintained and worn in full. Any safety clothing or
kk   Positive patient and staff experience in    items of safety clothing provided to staff must be worn in accordance with operating
     an empowering and caring environment        instructions and Hospital policy. Please ensure you familiarise yourself with the full
                                                 Uniform and Dress Code Tallaght University Hospital policy.
kk   A culture of innovation and quality
     improvement in everything we do

                                                 Tallaght University Hospital (TUH)
                                                 Identity Guidelines
Mission
                                                 These guidelines are a very specific,
Our mission is to enhance the wellbeing of
                                                 clear and simple guide on how the
our community through care and innovation.
                                                 name of our Hospital should appear.                   Tallaght University Hospita
                                                                                                                                   l

We strive to:                                                                                          Identity Guidelines
                                                 They are for use internally and                       Version 1

kk   Deliver high quality care to our patients   externally in all printed and online
kk   Educate, train, challenge and empower       communications. So whether you are
     our staff                                   presenting, creating a poster, patient
kk   Foster a culture of research and            information leaflet, sending letters,            These guidelines are available on the
     innovation                                  printing banners you should refer to the         Communications Intranet site
                                                 templates and guidelines.                        http://tuhintranet/News/Pages/New-
                                                                                                  Branding-Guidelines.aspx

Values
Our CARE values – for patients, their
families, our community and staff are:
kk   Collaborate – together and with our
                                                     Confidentiality
     academic and care partners                      All staff, students and others associated with the
kk   Achieve – our goals, positive                   Hospital will be aware of the confidential nature of
     outcomes and wellbeing                          Hospital work and in particular, the right of patients to
                                                     confidentiality. Staff should not discuss workings of the
kk   Respect – for patients, each other
                                                     Hospital, its staff or its patients with people outside
     and our environment
                                                     the Hospital, except as required to do so in the course
kk   Equity – for patients and staff                 of their work (refer to local policy). Staff should familiarise themselves
                                                     with the Hospital confidentiality policy and in particular staff who are
                                                     engaged in activities that involve patient’s information.

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Working in Tallaght University Hospital                                                                                                                                                    Working in Tallaght University Hospital

TUH Organisational Chart
                                                                                                                        Financial Accounting | Management Accounting | Treasury | Payroll | Settlements Unit | Procurement
                                                                                             Director of Finance        and Contracting | Finance Systems Policies and Procedures | Financial Policy Compliance | HIPE |
                       – Code of Practice Compliance
                                                                                                                        Accounts Receivable | Supplies Chain Management
                       – Legal and Insurance
                       – Communications                                                                                 Recruitment | Staff Relations | Medical Admin and Management | Pensions | Personal and
                                                                                                Director of HR          Organisational Development | Workforce Planning and Control | Absenteeism | Management
                       – Strategic Planning
                         and Development                                                                                Compliance | Workforce Systems, Policies and Procedures | Credentialing | Post Graduate Medical
                                                                                                                        Centre | Centre for Learning & Development | Library | Ethics in Public Office | Occupational Health/
                       – Management Sciences
                                                                                                                        Health Promotion
                                                                                                Director of ICT

                                                                                                                        eHealth | Enterprise Resource Planning | Information Governance | Medical Records

                                                                                             Director of Estates

                                                              EXECUTIVE MANAGEMENT TEAM
                                                                                          & Facilities Management       Catering | Housekeeping | Estate Management | Logisitics | Facilities Management | Technical
                     Office of CEO               Deputy CEO                                                             Services | Projects | Security Services | Car Parking | Mortuary | Medical Physics | Safety and Health
                                                                                                                        at Work

                                                                                              Clinical Director
    HOSPITAL BOARD

                                                                                             Medical Directorate
                                                                                                                        Clinical Services Organisation & Delivery Assurance
                                                                                                                        Implementation of National Clinical Care Programmes
                                                                                               Clinical Director        Management of all Staff in Directorate:
                                                                                          Peri-operative Directorate
                                       CHIEF                                                                            –   Medical
                                     EXECUTIVE                                                                          –   Nursing/HCA’s (Healthcare Assistants)
                                      OFFICER                                                 Clinical Director         –   Clerical & Administration
                                                                                            Radiology Directorate
                                                                                                                        –		 Management of Budget for Clinical Directorate Quality
                                                                                                                        –		 Patient Safety & Risk Management
                                                                                              Clinical Director
                                                                                           Laboratory Directorate

                                                 INTERNAL                                                               Development of all Hospital QSRM Policies and Procedures | Risk and Incident Management | Legal
                                                   AUDIT                                                                and Risk | Quality Improvement & Methodology Training | Risk Register | Licensing and Regulation |
                                                                                          Director of Quality, Safety
                                                                                                                        Compliance and Assurance | Clinical Audit Quality | QSRM KPI’S | Research Ethics
                                                                                             & Risk Management

                                                                                                                        Nursing Care Standards | Innovation and Quality Improvement | Undergraduate and Postgraduate
                                                                                                                        Nurse Education | Continuous Professional Development | Workforce Planning | Patient Advice and
                                                                                             Director of Nursing
                                                                                                                        Liaison Service | Pastoral Care | Arts and Health | End of Life Services

                            MEDICAL BOARD
                                                                                                                        Operations Oversight/Responsibility and Assurance | Service Planning | Bed Management |
                        (PROFESSIONAL MEDICAL
                                                                                           Chief Operations Officer     Operations Systems, Policies and Procedures | Compstat | Production and Performance Compliance |
                              MATTERS)
                                                                                                                        Health and Social Care Professionals | Pharmacy | Medical Photography

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Working in Tallaght University Hospital                                                                     Working in Tallaght University Hospital

Useful Telephone Numbers

 Main Hospital                           (01) 414 2000    Centre for Learning & Development                                  (01) 414 3170
 Switchboard                                        0     Occupational Health & Wellbeing Department                         (01) 414 2770
 Outside Line                                       9     Environment, Health & Safety Officer                               (01) 414 2433
 Bleep                                             81     ICT Service Desk                                                   (01) 414 4567
 Security                                (01) 414 2100    Payroll                                                            (01) 414 3654
 Cardiac Arrest Team – Adult                     2222     Incident & Risk Manager                                            (01) 414 2118
 Cardiac Arrest Team – Paediatric                3333     Infection Prevention and Control Department                        (01) 414 3809
 HR Business Services                    (01) 414 3587                                                                       (01) 414 3938
                                         (01) 414 2043    Patient Advice and Liaison Service                                 (01) 414 4709
                                         (01) 414 5858    Estates Fire Officer                                               (01) 414 5921
                                         (01) 414 2075    Clinical Audit Manager                                             (01) 414 2855
 HR Talent Acquisition                   (01) 414 3377
                                         (01) 414 4700
                                         (01) 414 3496
                                         (01) 414 2885
                                         (01) 414 2022   Employee Assistance Service Workplace Options
 HR Pensions Division                    (01) 414 2029
                                                           Freephone:                                                         1800 490 390
 HR Business Partners                    (01) 414 3092
                                                           Email:                                         eap@workplacesoptions.com
                                         (01) 414 4131
                                                           Website:                                        www.workplaceoptions.com
                                         (01) 414 3693
 HR Medical Division                     (01) 414 4774
                                         (01) 414 2463
                                         (01) 414 3643   Tallaght University Hospital’s Employers Registration Number 0055033A

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Working in Tallaght University Hospital                                                     Working in Tallaght University Hospital

                                          Your Employment Contract

                                          Contract of Employment

                                            Your contract of employment sets out your terms and conditions of
                                            employment. THIS IS AN IMPORTANT AND INFORMATIVE DOCUMENT

                                          Probation                                 Hours of Work
                                          Each appointment is subject to a          Hours of work vary and are outlined in
                                          probation period as specified in          the relevant Conditions of Employment.
                                          the Contract of Employment. The           Your actual hours of duty will be as
                                          probationary period may be extended       determined by your Supervisor/Head
                                          at the Hospital’s discretion but will     of Department to accommodate the
                                          not in any case exceed nine months.       needs of your Department in order
                                          The appointment will cease at the         to ensure that appropriate staffing
                                          end of that period unless service has     levels prevail at all times throughout
                                          been confirmed as satisfactory by         the day. Daily and weekly rest breaks
                                          the Head of Department. A regular         will be granted in accordance with
                                          system of assessment will occur during    the provisions of the Organisation of

     Your Journey
                                          the probationary period involving         Working Time Act, 1997. In order to
                                          dicussion with the staff member, his/     comply with Section 33 of this act,
                                          her supervisor or Head of Department      which limits the maximum number

     as an Employee                       in relation to the staff member’s work
                                          performance.
                                                                                    of hours an employee is permitted to
                                                                                    work in a given period, all employees
                                                                                    are obliged to notify the Hospital

     of Tallaght                          Probation for Appointment to
                                          Medical Consultant
                                                                                    if they engage in any employment
                                                                                    in addition to their post within the
                                                                                    Hospital.

     University                           Each Consultant appointment is
                                          dependent upon the satisfactory
                                          completion of a probationary period.
                                                                                    CORE ESS is the Hospital electronic
                                                                                    time and attendance system for

     Hospital                             Please refer to the Consultant Contract
                                          2008 as of the 8th December 2014,
                                          Section 3 regarding Probation for
                                                                                    clocking in/out, rostering and recording
                                                                                    of leave.

                                          Medical Consultants.

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Working in Tallaght University Hospital                                                                                                  Working in Tallaght University Hospital

Your Leave Entitlements                                                                Compassionate Leave                       Jury Duty
                                                                                       The Hospital is committed to              Service Requirement: None. Special
All applications for leave are subject to the approval of your                         supporting staff in times of family       leave with full pay is granted in order
                                                                                       bereavement. Five working days in         to attend for Jury Duty. Any staff
Head of Department. Listed below is a summary of Key Leave
                                                                                       the case of a spouse (including a         member summoned for Jury Duty
Entitlements. Further information on all Leave Entitlements,                           cohabiting partner), child (including     must immediately notify his/her
including copies of policies and application forms (where                              adopted children and children             Supervisor/Head of Department. Staff
applicable) are available from your Manager, Human Resources                           being cared for on the basis of ‘in       who are not required to be in Court
Directorate or on our intranet site and policies are available on                      loco parentis’) or any person in a        or are discharged from attendance at
Q-Pulse.                                                                               relationship of domestic dependency,      Court on any day in time to enable
                                                                                       including same sex partners. Three        them to report to work for at least a
                                                                                       working days in the case of other         half days work are required to do so.
Adoptive Leave                              Carer’s Leave                              immediate relatives as follows: father,   Full details on the policy is available
                                                                                       mother, brother, sister, father-in-       from your Manager, Human Resources
Summary of Entitlement: 24 weeks            Service Requirement: One year
                                                                                       law, mother in law. In exceptional        Department or the intranet.
paid adoptive leave. Up to 16 weeks         continuous service. The Carer’s Leave
                                                                                       circumstances (e.g. where the
additional leave unpaid.                    Act 2001 became effective on the
                                                                                       employee concerned has lived in the       Marriage Leave /
                                            2nd July 2001. The main purpose of
                                                                                       same house as the deceased or has to      Civil Partnership Leave
Annual Leave                                the Act is to entitle staff to avail of
                                                                                       take charge of funeral arrangements),
                                            temporary unpaid leave to enable them                                                A maximum of two days with pay is
Summary of Entitlement: Leave is                                                       an employee may be granted up to
                                            to personally provide full-time care and                                             allowed on the occasion of marriage/
calculated from 1st April to 31st                                                      three working days special leave on the
                                            attention to a person who is in need                                                 civil partnership provided that the total
March each year. For Non-Consultant                                                    death of a more distant relative.
                                            of such care. A person who is in need                                                leave (marriage plus annual leave) in
Hospital Doctors (NCHD’s) annual            of full-time care and attention must be                                              the year of marriage/civil partnership
leave, please refer to the contract         defined by the Department of Social        Force Majeure                             does not exceed 24 days.
of employment. All staff regardless         Protection. Manual and application         Force majeure leave is short-term
of status or service qualify for paid       forms are available from your Manager,     paid leave that employees can avail       Maternity Leave
annual leave based on the hours they        Human Resources Department or the          of to enable them to deal with family
work. Staff are requested to have           intranet.                                                                            Summary of Entitlement: Service
                                                                                       emergencies, resulting from the sudden
taken at least 75% of their annual                                                                                               Requirement: None. 26 Weeks paid
                                                                                       and unforeseen injury or illness of a
leave by the end of December. All                                                                                                maternity leave. The manner in
                                                                                       family member, once certain conditions
leave arrangements are subject                                                                                                   which payment is effected will vary
                                                                                       have been met. Force majeure leave
to approval and staff are advised                                                                                                in accordance with the PRSI category
                                                                                       may consist of one or more working
not to plan their holidays before                                                                                                in which staff are classified. Up to
                                                                                       days up to a maximum of three days in
discussing the dates with their Head                                                                                             16 weeks unpaid maternity leave.
                                                                                       any 12 consecutive months or five days
of Department. Every reasonable effort                                                                                           Time off to attend antenatal medical
                                                                                       in any 36 consecutive months.
will be made to facilitate staff although                                                                                        appointments. Time off to attend one
this may not always be possible.                                                                                                 set of antenatal classes.

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Working in Tallaght University Hospital                                                                                                  Working in Tallaght University Hospital

Parental Leave                             Sick Leave
Staff must have completed one year’s       The new Public Service Sick Leave
continuous service with employer.          provides for payment of the following
Summary of Entitlement: 18 weeks           financial support of staff during periods
unpaid leave. Must be availed of before    of absence form work due to illness
13th birthday or 16th in case of child     or injury. A maximum of 92 calendar
with disability. Entitlement in respect    days on full pay in a year followed by
of each child.                             a maximum of 91 days on half pay,
                                           subject to a maximum of 183 calendar
Paternity Leave                            days paid sick leave in a rolling four
                                           year period.
Service Requirement: None. 10 days
paid special leave (pro-rata for part      These entitlements will be pro rata for
time staff) to male employees/civil        part time and temporary employees.
partners on the birth or adoption of a                                                 Supporting Work Life Balance
child. The manner in which payment is      Notification of Absence
effected will vary in accordance with
                                                                                       and Employee Wellbeing
                                           If you are absent due to illness your
the PRSI category in which staff are       Supervisor/Head of Department should
classified.                                                                            The Hospital embraces the importance of work life balance and
                                           be notified personally prior to the start
                                           of your shift or within two hours of the    recognises the demands on employees to balance work-life and
Public Holidays                            commencement of your shift on the           home-life and actively offers the following initiatives:
There are nine official public holidays:   first day of absence. If the immediate
Part time or Locum staff who have          supervisor cannot be notified it is         Shorter Working Year                 Flexi-Time
worked at least 40 hours in the            essential that in the absence of the
                                                                                       Shorter Working Year (HSE            Clerical and administrative employees may
five week period ending on the             supervisor the name of the individual
                                                                                       incentivised Scheme). The            work flexi-time, subject to the agreement
day before the public holiday are          to whom the message is given is
                                                                                       scheme is intended to facilitate     of their Head of Department, provided they
entitled to public holiday benefits.       noted. If not, they should contact
                                                                                       staff in balancing their working     attend during core working hours and in
Payment for the public holiday will be     another supervisor/manager. Failure
                                                                                       arrangements with outside            line with the Hospital policy. Flexi-time is a
based on ⅕ of their normal weekly          to do so may result in your absence
                                                                                       commitments. Further details are     benefit that supports employees with the
hours worked. A public holiday is a        being classified as unpaid leave. It is
                                                                                       available from the Human Resources   management of an effective worklife balance
statutory entitlement, as set out in       not acceptable to leave a message on
                                                                                       intranet site.                       but is not a contractual right or entitlement of
the Organisation of Working Time Act,      voicemail or with the switchboard.
                                                                                                                            any employee. This benefit is discretionary and
1997 and should not be confused with                                                                                        subject to service requirements.
                                                                                       Flexible Working Initiative
“Bank Holiday” which are not covered
by the Act and to which there is no                                                    Flexible Working is available to
                                                                                       all grades of staff subject to the   Career Breaks
legal entitlement. NCHD’s please refer
to your contract of employment for                                                     approval of the Head of Department   Career breaks may be granted to staff for a
public holiday entitlement.                                                            and in line with service delivery.   period of not less than one year and not more
                                                                                                                            than five years in line with the Hospital policy.

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Working in Tallaght University Hospital                                                                                                          Working in Tallaght University Hospital

Occupational Health & Wellbeing                        Employee Assistance Programme             Equality, Diversity and Inclusion            WALK
Department                                             This service is provided by Workplace     Tallaght University Hospital is              WALK are a local community group
Our Mission: To achieve excellence and                 Options an expert provider of             committed to promoting an                    that work to provide employment,
leadership in the efficient delivery of a              employee support services that            environment of equality, diversity and       education and training to young people
comprehensive occupational health service              is completely independent from            inclusion in the workplace. We promote       with intellectual disabilities. Walkways
by protecting, maintaining and promoting               our organisation. The Employee            a culture which provides a working and       TUH is a joint initiative as a result of
the health of all employees and by fostering           Assistance Service is a confidential,     learning environment which upholds           a very successful collaboration with
regulatory and policy compliance.                      independent service for you as an         the dignity and respect of each              the Hospital, WALK and the Dublin &
Overview: Occupational medicine focuses                employee, providing information           employee. This provides employees            Dun Laoghaire Education and Training
on the interaction between health and                  together with support and assistance      with the means to grow and develop           Board. The one year programme helps
work; specifically the impact that work                on any matters that impact your work      their career and to foster diversity and     job seekers with intellectual disabilities
or the work environment has on health                  or personal life. Any staff member        inclusion. We are committed to treating      gain relevant and meaningful work
and how an employee’s health status may                who feels that they require specialist    all employees equally regardless of          experience, be accredited for their
affect their ability to do their job. The              information and/or professional           gender, civil status, family status,         practical learning and ultimately,
primary role of the Occupational Health                support in dealing with a personal        sexual orientation, religious belief, age,   move on to access paid employment.
& Wellbeing Department (OHWD) is to                    or work-related issue can avail of        disability, race or membership of the        Each trainee completes three, four
protect staff of Tallaght University Hospital          this service. It provides you with        travelling community.                        month work rotations and can choose
from possible adverse effects of work by               access to fully qualified, professional                                                from a number of roles across various
identifying hazards and controlling risks.             information specialists and where                                                      department within the Hospital.
                                                       necessary confidential coaching and
The emphasis of the service is to:                     counselling services.                                                                  Tallaght University Hospital
kk    Provide a confidential medical service           The Employee Assistance Service                                                        Heroes
      for work-related health problems and an          Offers:                                                                                This programme recognises and
      independent advisory role on the medical
                                                       kk   Counselling                                                                       celebrates staff from across every
      aspects of ‘fitness for work’ issues
                                                       kk   Free-phone Support Line                                                           discipline (Adult & Children’s) who
kk    Advice on rehabilitation and return to work                                                                                             contribute to the care of our patients
kk    Protect employees from possible ill
                                                       kk   Work-Life Online Information and
                                                                                                                                              and the smooth running of the Hospital
      effects of work related activity                      Support
                                                                                                                                              and supports the Hospital ethos of
kk    Immunisation service to include: hepatitis
                                                       kk   Work-Life Online Coaching                                                         People Caring for People, making a
      B, influenza vaccine, TB screening,              kk   Money Management and Legal                                                        positive impact and going above and
      measles, mumps, rubella, varicella and                Information                                                                       beyond in their roles.
      pertussis vaccinations when indicated            kk   Consultation Services                                                             This Human Resources initiative is open
kk    Pre-employment health assessments                                                                                                       to nominations from all staff. This is an
kk    Assessment of workplace injuries                 Freephone: 1800 490 390                                                                opportunity to celebrate individuals
                                                                                                                                              and teams that go the extra mile and
kk    Health surveillance screening                    Email: eap@workplacesoptions.com
                                                                                                                                              make a real difference to patients and
kk    Assessment and management of                     Website: www.workplaceoptions.com
                                                                                                                                              their families and also their colleagues.
      occupational blood exposures (e.g. needle        Cleaner Air Campus                                                                     Entry forms are available on the HR
      stick injuries, splashes, bites and scratches)                                                                                          intranet site.
kk    Promotion of staff wellbeing.
     18                                                                                                                                                                                   19
Working in Tallaght University Hospital                                                                                    Working in Tallaght University Hospital

Our Hospital Policies                                              Dignity at Work Policy                          Employees can also make protected
                                                                   All employees are entitled to be                disclosures in good faith where they
                                                                   treated with dignity and respect in the         have reasonable grounds for believing
There are over 900 Hospital policies and they can be found                                                         that the health or welfare of service users
                                                                   workplace. The Dignity at Work Policy
on Q-Pulse on the Hospital intranet site. You must familiarise     promotes a working environment where            may be at risk so that the matter can be
yourself with all relevant HR polices and with all other           employees feel valued, respected                investigated. The protected Disclosure
Hospital polices relevant to your role. Please note policies are   and safe. It aims to protect employees          Act 2014 provides for health employees
                                                                                                                   to make protected disclosures without
updated regularly in line with best practice, legislation and      from bullying, harassment and sexual
                                                                   harassment regardless of whether it             penalisation from the employer and
organisational change.                                                                                             without fear of civil liability.
                                                                   is carried out by a work colleague or
                                                                   a person whom employees come into
                                                                                                                   Major Emergency Plan
                                                                   contact during the course of their work.
                                                                   Staff can seek advice locally via Line          The Major Emergency Plan is a document
                                                                   Managers, Support Contact People,               which details the Hospital’s response
     You Must Aim to Familiarise
                                                                   Human Resources, Employee Assistance            to a Major Emergency event and any
     Yourself with All Key Policies
                                                                   Programme or Occupational Health.               resulting crisis will be properly co-
     Including:
                                                                                                                   ordinated and managed effectively. The
                                                                   As part of the Dignity at Work Policy
     kk   Understand the Tallaght                                                                                  plan uses an “all hazards” approach:
                                                                   a Support Contact Person is a fellow
          University Hospital                                                                                      it can be applied to a wide range of
                                                                   member of the hospital staff (a peer)
          Attendance Policy                                                                                        possible causes and scenarios. It outlines
                                                                   who has been trained to support
                                                                                                                   the responsibilities of individuals
     kk   Understand what conduct                                  employees who feel they may have been
                                                                                                                   and departments, prioritises major
          and behaviour is expected                                subject to bullying, harassment or sexual
                                                                                                                   emergency requirements / actions and
          of you                                                   harassment. The support people are
                                                                                                                   conceptually establishes how the major
     kk   Know about the Disciplinary                              available to explain the Dignity at Work
                                                                                                                   emergency should be managed. Please
          Policy & Procedure for                                   Policy, in a confidential non- judgement
                                                                                                                   ensure you are familiar with this policy.
          Employees and the Grievance                              way, in order to help the employee
          Procedure.                                               make an informed decision on the best           Internal Incident Response Plan
     kk   Social Media Policy & ICT                                course of action for the situation. A list of
                                                                                                                   The Internal Response Plan is a
          Acceptance Usage Policy                                  Support Contact People is available on
                                                                                                                   document which details the Hospital’s
                                                                   the Hospital Intranet Site and Hospital
     kk   Know about Dignity at Work                                                                               response to internal incidents,
                                                                   Notice Boards.
          Policy                                                                                                   which occur within the Hospital
     kk   Trust in Care Policy                                     Protected Disclosure of Information             buildings or grounds and which could
                                                                                                                   have implications for the safety of
                                                                   Tallaght University Hospital is committed
                                                                                                                   patients, staff, visitors or the Hospital
                                                                   to promoting a culture of openness and
                                                                                                                   environment. Please ensure you are
                                                                   accountability so that employees can
                                                                                                                   familiar with this policy.
                                                                   report any concerns they may have in
                                                                   relation to their workplace. We would
                                                                   encourage staff to escalate incidents
                                                                   and risks in line with our incident
                                                                   management and risk escalation policies.
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Working in Tallaght University Hospital                                                                                                 Working in Tallaght University Hospital

Your Pay
The payment of wages in Tallaght University Hospital is by
Electronic Funds Transfer (EFT).

Rates of Pay                              Deductions From Pay                        Overtime                                   Social Welfare Payment
Staff are paid fortnightly or monthly     Statutory and voluntary deductions         Staff may from time to time be required    During Sick Leave
as detailed in your contract of           from the payroll are as follows: Pay       to work overtime depending on the          Staff paying PRSI at A1 rate who are
employment. The rates of pay,             Related Social Insurance (PRSI),           requirement of their Department.           on certified sick leave for more than
allowances and other pay-related          Superannuation, Pension Related            Where possible staff will be notified in   three days are required to make a
conditions are determined through         Deduction (PRD), Tax and Universal         advance. Overtime rates will be paid,      claim to the Department of Social
agreement between staff organisations     Social Charge (USC). Voluntary             where appropriate in accordance with       Protection. Staff should request a social
and management representatives at         Deductions: The availability of            the Department of Health & Children        welfare certificate (this is in addition
national level.                           voluntary deductions from pay such         Regulations. There are legal limitations   to the medical certificate) from your
                                          as Health Insurance, Staff Credit          on the amount of hours a person is         Doctor and forward the completed
Pay Frequency                             Union, etc.                                permitted to work each day, week           Social Welfare form to the Department
                                                                                     and year.                                  of Social Protection. Social Welfare
Monthly Pay: Payday for staff
                                          Income Tax/USC                                                                        Cheques (resulting directly from sick
paid monthly is on the last
                                                                                     Social Welfare                             leave) are paid directly to staff and the
Wednesday of each month.                  All employers are obliged to deduct
                                                                                                                                Hospital will deduct the social welfare
Fortnightly Pay: Paid fortnightly         income tax/USC from salaries and           Pay Related Social Insurance (PRSI) is     amount allocated by Social Welfare
it is every alternate Thursday.           wages paid to staff. Please submit your    deducted from all staff. All permanent     from your salary each month/fortnight.
                                          P45 to Human Resources Department          and pensionable staff in officer grade     (See section on Social Welfare under
Electronic Payslip                        on your first day of work. If you do not   posts employed in the public service       Core Policy No 3).
                                          have P45 please contact Tax Office         prior to 6th April 1995 pay Class
Payslips are available online via         to obtain Certificate of Tax Credits.                                                 Change in name, address, phone
                                                                                     D1 contributions. This is a reduced
the HSE website. All employees will       In the absence of P45, Certificate of                                                 number, marital status, educational
                                                                                     PRSI rate and covers staff for limited
receive a verification email from         Tax Credits you will be deducted at                                                   qualifications etc. should also be
                                                                                     benefits. Since 6th April 1995 all new
epayslips@hse.ie and this will permit     emergency rates. Staff are advised                                                    notified to the Human Resources
                                                                                     staff in the Health Service pay Class A1
access to the website. You will have      to notify the tax office of any change                                                Business Services Division.
                                                                                     Social Welfare Contributions and are
the option of accessing your payslip      in their personal circumstances that       insured for all social welfare benefits.
through your own personal device such     might affect their tax credits and         Please refer to your payslip for details
as smartphone, personal computer,         cut-off point. Any tax queries can be      of your PRSI class and PPS Number.
iPad etc. via HSE website.                addressed by the Revenue Information
                                          Office on LoCall 1890 333 425 (Dublin)
                                          or www.revenue.ie Tallaght University
                                          Hospital’s Employers Registration
                                          Number 0055033A.

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Working in Tallaght University Hospital                                                                                                           Working in Tallaght University Hospital

                                                                                            Incident and Risk Management                Open Disclosure
                                                                                            The three key functions of risk             An open, consistent approach to
                                                                                            management are:                             communicating with service users when
                                                                                            kk   Incident Reporting                     things go wrong in healthcare. This
                                                                                                                                        includes expressing regret for what has
                                                                                            kk   Medico Legal Issues
                                                                                                                                        happened, keeping the patient informed,
                                                                                            kk   Coroners Inquests                      providing feedback on investigations
                                                                                            In order to learn lessons from adverse      and the steps taken to prevent a
                                                                                            incidents and near misses, the              recurrence of the adverse event (HSE
                                                                                            Hospital encourages the reporting           2014). Tallaght University Hospital aims
Our Accountability for Quality Healthcare                                                   of any event which could result             to promote a just, proportionate and
                                                                                            in, or may lead to, unintended or           consistent approach to the management
Health & Safety                                The Safety, Health and Welfare at Work       unexpected physical or psychological        and investigation of incidents and near
                                               (General Application) regulations 2007       injury, disease, disability or death of a   misses. Incidents will be disclosed in
The purpose of the Environment, Health                                                      patient, staff member or visitor.           accordance with the guidance provided
and Safety Department is to promote            provides for the safe handling of loads
                                               in the workplace. In accordance with                                                     in the HSE policy: Communicating
a positive health and safety culture in                                                     Tallaght University Hospital operates
                                               this legislation the Hospital provides                                                   with Patients following Patient Safety
the hospital. This is achieved through                                                      a system of incident and near miss
                                               mandatory manual handling training for                                                   Incidents (2019).
advising senior management with regard                                                      reporting that requires all employees
to compliance with legislation and best        all staff.                                   to report incident/near miss
practice and engaging with staff to ensure     All queries relating to Health & Safety      events affecting staff, patients and        Clinical Audit
their participation in the health and safety   should be directed the health.safety@tuh.    visitors. The Hospital is committed         One of the Hospital’s key objectives is to
programme for the Hospital.                    ie or Ext. 2345/244.                         to facilitating this reporting in a         deliver a service to patients that is safe,
                                                                                            positive and supportive manner. We          clinically effective and efficient. Clinical
The Management of Fire Safety in the                                                        have a robust incident management
                                               Quality Improvement                                                                      audit supports clinical effectiveness and
Hospital is overseen by the Fire Safety                                                     system in place which aims to ensure        is an important quality improvement
Officer. All staff have a responsibility for   Quality improvement aims to improve          that incidents are not repeated by          process that seeks to improve patient
the prevention and prompt extinction of        patient experience and outcomes by           introducing preventable measures            care and outcomes. Clinical audit is a
fires. Each staff member must acquaint         taking a systematic approach that            once an incident has been analysed.         key source of assurance in this regard,
him/herself with the location of fire exits,   uses specific techniques to improve
                                                                                            Forms can be located and                    for both the Hospital as well as Service
fire appliances, extinguishers, means of       quality. Tallaght University Hospital has
                                                                                            downloaded electronically from              Users. The Hospital has a Clinical Audit
raising alarms and assembly points with        significant experience and skills in this
                                                                                            the Hospital’s Risk and Incident            Manager and an active Clinical Audit
relation to their place of work. Fire safety   area. It has developed a Model for Quality
                                                                                            Management intranet home page.              Committee and all staff are encouraged
training is available for every member of      Improvement with an integrated project                                                   to initiate or take part in a clinical audit
staff. Fire training is mandatory.             management methodology to ensure                                                         project. Further information in relation
                                               implementation. Training and mentoring                                                   to Clinical Audit, including tools and
     If a fire breaks out, dial                is available for any staff member who is                                                 guidelines, are available on the Clinical
     Ext: 4444 to raise the                    keen to carry out a Quality Improvement                                                  Audit intranet site.
     alarm and get assistance.                 Project (QIP). Other Quality Improvement
                                               modules are also available such as
                                               Meeting Facilitation Workshop Skills and
                                               Process Mapping.
24                                                                                                                                                                                    25
Working in Tallaght University Hospital                                                                                                                       Working in Tallaght University Hospital

Patient Advice and Liaison Service                      Research/Ethics                                     Infection Prevention and Control           A Sharps Education PowerPoint
                                                                                                                                                       Presentation has been developed by
At Tallaght University Hospital we                      Tallaght University Hospital has a                  A healthcare associated infection(HCAI)
                                                                                                                                                       the Infection Prevention & Control
strive to provide the best possible                     Research Ethics Committee (REC) which               is an infection that is acquired after
                                                                                                                                                       Department (IPC) and Occupational
service to our patients, their families                 was established to provide ethical                  contact with the healthcare services
                                                                                                                                                       Health & Wellbeing Department
and visitors. Feedback on patient care                  reviews for research in which patients              which was not present at the time of
                                                                                                                                                       (OHWD) and is available for all staff
received is welcomed by the Hospital                    (and sometimes healthy controls)                    admission. It can be estimated that
                                                                                                                                                       to view on the intranet (both IPC &
as it can help us identify areas where                  are direct participants or which uses               each year, hundreds of millions of
                                                                                                                                                       OHWD intranet sites).
we can improve or continue to deliver                   information derived from patients’                  patients around the world are affected
the high level of care they receive.                    medical records or from biological                  by HCAI. Every day, HCAI results in
The management of this feedback is                      samples. For more information visit our             prolonged hospital stays, long-term        Making Every Contact Count
everyone’s responsibility. Handling                     web page. Tallaght University Hospital              disability, increased resistance of        TUH employees are encouraged to
feedback effectively from the start                     is strongly committed to promoting                  microorganisms to antibiotics, massive     foster an environment where every
benefits everyone involved, and it helps                and encouraging research. It has strong             additional cost for health systems, high   contact counts. The Making Every
to keep complaints when received from                   links with Trinity College Dublin (TCD)             costs for patients and their family and    Contact Count strategy capitalises on
becoming an issue. The Patient Advice                   which is evidenced by the collaborative             even death.                                the daily opportunities experienced
and Liaison Service has a responsibility                approach taken by TCD and Tallaght                  The purpose of any infection control       by healthcare professionals to support
to ensure equity and fairness and to                    University Hospital towards research.               programme is to reduce the risk of         patients in changing behaviours which
support staff, departments or services                  Email: ResearchEthics@tuh.ie                        acquisition and spread of pathogenic       are having an impact on their current
who are the subject of a complaint. For                                                                     micro-organisms between patients,          health or which may influence their
more information contact the Patient                                                                        staff and visitors. All staff should       health in the future, empowering
Advice and Liaison Service at Ext: 4709.                                                                    adhere to standard and transmission        people to make healthier lifestyle
                                                                                                            based precautions. The principles of       choices.
      Hello my name is ………                                                                                  standard precautions include:
      Tallaght University Hospital has subscribed to the                                                    kk   good hand hygiene,                    Healthy Ireland
      international campaign for more compassionate care                                                    kk   use of personal protective            TUH is working alongside other
      Hello My Name is... to encourage and remind staff of                                                       equipment,                            hospitals within the DMHG to
      the importance of formal introductions within the                                                                                                implement the Healthy Ireland Plan,
                                                                                                            kk   risk assessment and isolation of
      healthcare setting.                                                                                                                              a government-led initiative aimed at
                                                                                                                 patients with infectious disease,
                                                                                                                                                       improving health and wellbeing of staff
                                                                                                            kk   the appropriate decontamination
Values in Action                                                                                                                                       and patients within the hospital. Each
                                                                                       WITH PATIENTS AND         of equipment and the environment
                                               PERSONAL          WITH COLLEAGUES                                                                       plan outlines a set of actions targeting
Tallaght University Hospital                                                             SERVICE USERS           and the correct management of
                                                                                                                                                       national policy priority programmes,
has launched the Values in                 Am I putting myself      Acknowledge                                  linen,
                                                 in other             the work
                                                                                          Use my name
                                                                                         and your name
                                                                                                                                                       namely governance, leadership and
Action Programme (VIA) which                people’s shoes?      of your colleagues                         kk   healthcare waste and sharps.          structure: Tobacco, Healthy Eating
is closely aligned to our own                                                                                                                          and Active Living, Alcohol, Positive
                                                                                                            Proper application of infection control
CARE values. By implementing               Am I aware that my                             Keep people                                                  Ageing, Staff Health and Wellbeing,
                                           actions can impact
                                                                 Ask your colleagues
                                                                                       informed - explain   principles will enhance the quality of
the programme and promoting                                         how you can
                                                                                                                                                       Making Every Contact Count, and Self-
                                             on how other
                                                                      help them
                                                                                            the now         patient care and ensure a safe working
the nine related behaviours,                  people feel?                                and the next
                                                                                                                                                       Management Supports.
                                                                                                            environment for all healthcare workers.
we aim to improve service user
experiences and create a better            Am I aware of my          Challenge
                                                                                          Do an extra,
                                            own stress and         toxic attitudes
                                                                                           kind thing
workplace for our staff.                   how I deal with it?     and behaviours

 26                                                                                                                                                                                                27
Working in Tallaght University Hospital                                                                                                        Working in Tallaght University Hospital

                                                                                        Hospital Foundations

                                                                                                                                     kk   to use our fundraised resources
                                                                                                                                          intelligently to ensure that patients are
                                                                                        The Adelaide Health Foundation is                 in the best place for care in Ireland &
                                                                                        an independent not-for-profit health              ensure that staff are in the best place
                                                                                        foundation, with its roots in the Adelaide        to work in healthcare
                                                                                        Hospital, Peter Street. The Foundation’s     kk   to empower our community
                                                                                        focus is the advancement of healthcare.           through support and education so

Your
                                                                                                                                          as to improve their own health and
                                                                                        This is delivered in a practical way in
                                                                                                                                          wellbeing
                                                                                        TUH through direct support of service
                                                                                                                                     kk   to promote and cultivate an

Development
                                                                                        developments and patient care initiatives.
                                                                                                                                          organization of volunteerism
                                                                                        Nursing students are supported financially
                                                                                                                                     kk   to do this with integrity,
                                                                                        through the Adelaide Health Foundation’s
                                                                                                                                          respect, good governance and
                                                                                        nursing bursary scheme – www.adelaide.ie
                                                                                                                                          transparency at our core

The Hospital is committed to appointing well-qualified, high
                                                                                                                                     TUH Learning
quality and performing staff to help achieve its objectives                                                                          Station
                                                                                        The Meath Foundation supports and
and to promote its mission. Tallaght University Hospital                                encourages healthcare, research and          TUH Learning Station is TUH’s dedicated
recognises the need to support and develop its staff in order                           education within the Hospital and the        LMS (Learning Management System)
for them to fully achieve their potential not only in the early                         wider community through the opportunity      which is hosted on www.hseland.ie
stages of their careers but throughout their employment.                                of applying for research grants in any
                                                                                                                                     Learning Station is the “One Stop Online
                                                                                        area of healthcare delivery, including
                                                                                                                                     Platform” for all TUH employees’ Learning
                                                                                        medical, nursing and healthcare
                                                                                                                                     and Development requirements. TUH
                                                                                        management. Applications are invited
                                                                                                                                     employees can undertake all their
Patient focused clinical care needs         Details in relation to the programmes       through internal communications
                                                                                                                                     mandatory eLearning via the LMS as
are reflected in the development of         that are provided are available in the      from The Meath Foundation.
                                                                                                                                     well as enrolling on CLD/TUH classroom
education models to ensure versatile        Learning & Development Prospectus                                                        education programmes, on a 24/7 basis
“Fit for Purpose” healthcare                which is published on the Hospital                                                       from any internet point.
professionals.                              intranet and internet sites. The Learning                                                For further information email
The CLD (Centre for Learning &              & Development, Leave & Funding                                                           learningstation@tuh.ie
                                                                                        Tallaght University Hospital Foundation
Development) at Tallaght University         Policy is available on Q-Pulse.
                                                                                        (THUF) is here to serve the enhancement
Hospital has vast experience in             A list of all mandatory education is        of the quality of healthcare delivered to
providing cost effective education          available on the Centre for Learning        the community and enhance the working
                                                                                                                                     Career Advancement
and clinical competency based               & Development Intranet site.                environment for all staff.                   All job opportunities are advertised on
programmes from short in-service                                                                                                     the Hospital website and intranet site.
                                                                                        We are here
training courses to more advanced                                                                                                    We support and encourage the promotion
accredited courses at level nine, in                                                    kk   to secure and build on its financial    of our staff and provide training on
partnership with third level institutions                                                    health , to invest in a state of the    Curriculum Vitae (CV) preparation and
and awarding bodies such as QQI.                                                             art and leading teaching hospital, to   interview skills.
                                                                                             support its innovation and research
                                                                                             strategic agenda                                                                      29
28
Working in Tallaght University Hospital                                                                                                            Working in Tallaght University Hospital

     Your                                                                                                                              It is essential for communication
                                                                                                                                       purposes that all staff are
     Facilities                                                                                                                        entered on the on-line staff
                                                                                                                                       telephone directory.

                                                                                              ICT Service Desk                             Passwords
                                                                                              Difficulties with any elements of the IT     All staff on taking up employment and
                                                                                              infrastructure should be notified to the     where it is appropriate will be issued
                                                                                              ICT Service Desk who operate a service       with passwords enabling them to
                                                                                              between 08:00 - 17:30, Monday to             access the computer systems. This is a
Telephony/Reception                       ICT Department                                      Friday. Calls can be logged online via       unique identification of each individual
                                          In line with the Hospital’s Mission Statement,      the ICT Service Desk Portal which can be     and should be known by the person
This Department consists of               the ICT Department provides essential               accessed from the Hospital Intranet.         themselves only. Staff on leaving the
                                          support services to enable staff to meet                                                         employment of the Hospital shall
two areas: Telephony and                                                                      They also provide an out of hours
                                          their objectives in this area. IT services in the   emergency support service, for mission       have their passwords to the computer
Atrium Reception / Patient                                                                                                                 systems deleted. In accordance with our
                                          Hospital are among the most modern and              critical systems. ICT On Call can be
Transport. You should                     progressive available. The Hospital will audit                                                   ICT Hospital policy you are required to
                                                                                              activated out of hours via the Out of
contact this Department if                and monitor all electronic communications                                                        change your passwords from time to time.
                                                                                              Hours Site Manager.
you require a telephone or                including all source and destination                                                             ICT Policies and Procedures are available
bleep. Instructions on how                addresses. All files stored on PCs or on the        Data Protection                              on Q-Pulse and staff should familiarise
                                          network, whether internally or externally                                                        themselves with these.
to activate your voicemail                                                                    At Tallaght University Hospital we must
                                          generated and all episodes of internet access,
and other phone features                                                                      endeavour to be compliant with Data          The Library of Tallaght University
                                          including associated backups, are the sole
can be found on the Hospital                                                                  Protection regulations at all times. All     Hospital (TUH)
                                          property of the Hospital.
                                                                                              staff are required to undertake the online
intranet. It is essential for                                                                                                              The Library’s mission is to provide its
                                          Access to the internet is intended to help          data protection training course. Any
communication purposes                    staff in their work and for that purpose we         queries relating to data protection can      diverse user communities with timely
that all staff are entered on             provide a wide variety of resources for staff       be sent to dpo@tuh.ie                        access to world-class information
the on-line staff telephone               in conducting business. Responsible limited                                                      resources and a professional advisory
                                                                                                                                           service to support direct patient care;
directory.                                personal use of internet facilities is allowed
                                          at the discretion of Management and the                                                          evidence-based practice; research,
                                          organisation reserves the right to monitor                                                       learning and teaching; and management
                                          your internet usage.                                                                             decision-making. It is open to all Hospital
                                                                                                                                           staff, Psychiatric Unit staff and Trinity
                                                                                                                                           College Dublin staff and students
30                                                                                                                                         based in the Hospital.                    31
Working in Tallaght University Hospital                                                                                                                                                                                                                                                                                                                    Working in Tallaght University Hospital

Security
Personal belongings should be secured       Identification Cards
and not left lying about in offices or      Staff ID cards are issued by the
on the wards. You must return to the        Security Department on presentation
Hospital upon request and, in any           of the employee’s staff number and
event, upon the termination of your         the completion of the appropriate
                                                                                                                                                                                                                                                                                                      Dining Facilities                        Café Kylemore
employment, all documents or other          application form. To enable staff                                                                                                                                                                                                                                                                  Café Kylemore is located in the Trinity
property of the Hospital including          members to be identified and for                                                                                                                                                                                                                          Phoenix Dining Room                      Centre for Health Sciences and is open
ID cards, swipe cards and keys which        security reasons staff must wear their                                                                                                                                                                                                                                                             to Tallaght University Hospital staff and
                                                                                                                                                                                                                                                                                                      The Hospital’s Main Dining facilities
are in your possession or under your        identification badges clearly displayed.                                                                                                                                                                                                                                                           students. Opening hours are from Monday
                                                                                                                                                                                                                                                                                                      for staff are provided in the Phoenix
control.                                    These badges will be used for swipe                                                                                                                                                                                                                                                                to Thursday, from 8am to 3:30pm and
                                                                                                                                                                                                                                                                                                      Dining Room located off the main
                                            card access throughout the Hospital                                                                                                                                                                                                                                                                Fridays from 8am to 3pm.
                                                                                                                                                                                                                                                                                                      Hospital Street and we are open from
Car Parking Facilities                      and as access into and out of the staff                                                                                                                                                                                                                   7:30am to 3pm Monday to Friday.
Car parking is available to staff subject   car parks. Should you change positions                                                                                                                                                                                                                    We offer a hot breakfast 7:30am to       Starbucks/BaxterStorey Coffee Shop
to an annual charge. Staff are reminded     or lose your badge you must report to                                                                                                                                                                                                                     9:30am. Morning coffee from 9:30am       Starbucks/BaxterStorey Coffee Shop is
to park at all times in designated          the Security Office in the Main Atrium.                                                                                                                                                                                                                   to 11:45am and lunch is available        located in the main atrium and is open from
parking areas. Cars will be clamped         Please ensure you take care of your                                                                                                                                                                                                                       from 11:45am to 2:15pm.                  7am – 9.30pm Monday to Friday and 8am –
if not parked in designated parking         ID card, lost cards will take at least                                                                                                                                                                                                                                                             8pm Saturday and Sunday.
areas. Application forms are available      48 hours to be replaced and the cost
                                                                                                                                                                                                                                                                                                      Recovery Doc Coffee Shop
from the Security Department.               of a replacement must be borne by
                                            the staff.                                                                                                                                                                                                                                                The Recovery Doc is open from 9am            ATM Facilities
                                                                                                                                                                                                                                                                                                      to 3pm Monday to Friday. We run a
                                                                                                                                                                                                                                                                                                      loyalty scheme in the Recovery Doc           There is an ATM cash machine
                                                                                                                                                                                                                                                                                                      Coffee Shop, buy ten teas or coffees         located in the main atrium
                                                                                                                                                                                                                                                                                                      and get one free.

Staff Newsletter                                     TouchPoint                                                                                                                                                                                                                                                                                   Shop Facilities
                                              TouchPoint                                                               Edition 84 - 25th July
                                                                                                                                                       2018

                                                                                                                                                                                                                                                                                                      Volunteer Coffee Shop
– TouchPoint                                    Edition 77 - 11th April 2018

                                                          Good Nutrition &
                                                                                                                                                                                                                                                                                                                                                  Essentials
                                                          HyLaunched
                                              Summer 99 2018 dration Campaign
                                                                                                                                                                                                                                                          Congratulations
                                                                                                                                                                                                                                                          A paper entitled Taking
                                                                                                                                                                                                                                                          out of Terrible Triad
                                                                                                                                                                                                                                                         by Ms. Ciara Fox SpR
                                                                                                                                                                                                                                                                                     the “Terrible”
                                                                                                                                                                                                                                                                                Injuries presented
                                                                                                                                                                                                                                                                                                      The Volunteer Coffee Shop is located        Is located in the main atrium and is
                                                                                                                                                                                                                                                                                                      in the main atrium which is staffed by
                                              Now in its fourth year, the Summer 99 charity cycle has raised €65,000                                                                                                                                                              at the Irish

The Communications Office produces a
                                                                                                                                                                                                                                                         Shoulder & Elbow
                                              for the Intensive Care Unit, Stroke and Renal Services. Taking     As part   place                                                                                                                                              Specialty Meeting
                                                                                                                              of this year’s Zero                                                                                                        held last month won
                                                                                                                                                          Harm starts                                                                                                            best research

                                                                                                                                                                                                                                                                                                                                                  open from 7am – 9.30pm
                                              on June 23rd the End of Life Nursing Service was announced         with Goodas theNutrition                                                                                                                paper. The Specialty
                                                                                                                                                  & Hydration                                                                                                                   Meeting was
                                              recipient of the funds at the cycle launch.                        Campaign, a competition                                                                                                                held as a parallel
                                                                                                                find                                     was launched to                                                                                                    session during the
                                              Monies raised this year will go towards the            (June 7th) tothe     kickbest
                                                                                                                                startward at Making Mealtimes                                                                                           Irish Orthopaedic
                                                                                                                                                                                                                                                                             Association Annual
                                                                                                                Matter the Hospital.
                                              refurbishment of two family rooms in the               the fundraising in      and                     There was a                                                                                        Meeting.

                                                                                                                                                                                                                                                                                                      volunteers and is open from 10am to
                                                                                                                terrific response from

fortnightly newsletter with news from
                                              Hospital. The rooms will be designed to provide        raise awareness           of the              the wards to the                                                                                     Congratulations to
                                                                                                                competition which                                                                                                                                           Ciara and her team
                                              families with a quiet and peaceful environment         event.                                   proved to be a very                                                                                       members including
                                                                                                               tight race in the end.                                                                                                                                       Simone Derham

                                                                                                                                                                                                                                                                                                                                                  Monday to Friday and 8am to 8pm
                                              to meet members of the team caring for their           Tallaghttook University                     The final “judging”                                                                                   Clinical Specialist OT
                                                                                                                       place on Wednesday                                                                                                                                     in Hand Therapy
                                              relative, receive bad news in private and also         Hospital End of Life                                11th July.                                                                                    and co-author; Gary
                                                                                                                                                                                                                                                                            Heaney Senior
                                              enable family members to stay overnight on                       All wards have
                                                                                                     Care Co-Ordinator           Annto be congratulated                                                                                                Occupational Therapist,
                                                                                                                                                                 for the                                                                                                         Mr. Rob Kenyon
                                              the ward if their loved one is seriously ill or        Hickeyefforts
                                                                                                                said, “We they are
                                                                                                                                 are making to ensure
                                                                                                                                                               the ward
                                                                                                                                                                                                                                                       SpR Orthopaedics
                                                                                                                                                                                                                                                                           and Mr. Diarmuid

                                                                                                                                                                                                                                                                                                      4pm Monday to Thursday and Fridays
                                              dying. The rooms are located on the Maguire                     environment         is conducive making                                                                                                  Molony, Consultant

management and clinical updates to
                                                                                                     delighted     that the End                                mealtimes                                                                                                    Orthopaedic Surgeon.
                                              and Crampton Wards and are currently used for          of Lifematter       for patients which
                                                                                                                Care department                     is notfrom
                                                                                                                                                            an easy
                                                                                                                      the busyness of Pictured                   left totask
                                                                                                                                                                          right at the launch of the 2018 Summer 99 Charity Cycle

                                                                                                                                                                                                                                                                                                                                                  Saturday and Sunday.
                                              storage.                                               will begiven
                                                                                                                the recipients                 the Hospital.
                                                                                                                                               were    Joanne Coffey, Communications Manager; Stuart O’Connor, Contracts &
                                              The charity cycle has grown hugely in popularity       of theWhilst
                                                                                                               funds there
                                                                                                                         raisedcanby only Procurement Manager; Caoimhe Ni Dhuibhir, Dietitian; David Slevin, CEO and
                                                                                                                                              be one winner, two
                                              with over 300 cyclists taking part since the cycle     the 2018 wardscharity
                                                                                                                       scored  cycle.
                                                                                                                                  particularly Ann Hickey End of Life Care Co-Ordinator
                                                                                                                                                  high and deserved
                                              started. Registration is €50 and closes on June                a special mention:
                                                                                                     The refurbishment            of
                                                                                                                                                                                Programme to ensure they create a soothing

                                                                                                                                                                                                                                                                                                      10am - 2pm.
                                              15th or when the 200th cyclist registers. You          the rooms
                                                                                                             AMU, on       the busy Maguire and Crampton

news and events from Hospital staff. If
                                                                                                                      despite     being such a busy                             and calm atmosphere. On behalf of the Nursing
                                              can register for the cycle through this link. The      Wards      will provide
                                                                                                             a very  high footfallessential quiet and area   private
                                                                                                                                                                   with
                                              entry fee includes refreshments which will be          spaces      for families whose     through      the are
                                                                                                                                             relatives    ward,
                                                                                                                                                              seriously         service I am thrilled that our application was
                                                                                                             managed                                              has

                                                                                                                                                                                                                                                                                                                                                  Lockers and
                                                                                                                            to overcome such                                    successful and I am looking forward to working
                                              provided throughout the day, as well as a cycling      ill. The
                                                                                                            makerooms                                 challenges
                                                                                                                           will also be available for medical        to
                                                                                                                    Mealtimes        Matter for its patients                    with the Summer 99 crew in raising the funds
                                              jersey. Cyclists have a choice between a 50km          teams to discuss treatment plans                   with patients
                                                                                                            Burkitt, for creating                                                 Pictured
                                                                                                                                                                                and          at the presentation
                                                                                                                                                                                        seeing        rooms completed         by the end of
                                              route and a 99km route. The routes starts and          and their families,         thesesuchare also    spaces where
                                                                                                                                                 a calm                           voucher were Sinead                  of the €200   One4all
                                                                                                            environment, with                                                   the    summer.”               Feehan, Nutrition &
                                              finishes at the Hospital and takes in scenic areas     families can absorb           bada news
                                                                                                                                          display away    fromspirit
                                                                                                                                                     of team     the              Manager, Teresa Hayes                               Dietetics
                                                                                                           and providing timely

you have any information you would
                                              of the Wicklow mountains including Brittas             busy ward and where              theyassistance
                                                                                                                                              can stay to overnight
                                                                                                                                                            all patients        IfLaurette    interested in CNM
                                                                                                                                                                                    you areDunne,                       Webb Ward,
                                                                                                                                                                                                                 volunteering    on the day
                                                                                                           who require it. Also,                                                                       Patient Food Services
                                              Bay and Blessington Lakes. Additionally, there         when a family member               isthey
                                                                                                                                            gravely
                                                                                                                                                 haveillaor  dying.who
                                                                                                                                                          patient               of   the cycle
                                                                                                                                                                                 Digan,           or for the stationary
                                                                                                                                                                                           Dietitian                              andplease
                                                                                                                                                                                                                             cycles    Eimear
                                                                                                           takes great delight

                                                                                                                                                                                                                                                      Singing
                                              are two stationary cycles held in The Square           The rooms                        in ringing
                                                                                                                      will be refurbished         inthe
                                                                                                                                                      linemealtime
                                                                                                                                                           with                 email summer99@amnch.ie
                                                                                                          bell with the help of
                                              (May 12th) and the other in the Hospital atrium        guidelines from                    a HCA.
                                                                                                                              the Hospice       Friendly Hospitals              It is important that
                                                                                                                                                                                                           we continue to support
                                                                                                          But the winning ward,                                                 ward staff in making                                                                                       AUG
                                                                                                                                            which earned                                                      mealtime matters for

                                                                                                                                                                                                                                                      for fun
                                                                                                          additional points for

                                                                                                                                                                                                                                                                                                                                                  Changing Rooms
                                                                                                                                       its novel use of the                     patients. One thing
                                                                                                                                                                                                           we can do is to minimise

                                              Med Day Project
                                                                                                          Mealtime Support
                                                                                                                                                                                ‘Spring into Summer’
                                                                                                                                                                                our interaction with

like to include or if you would like to
                                                                                                                                     Poster, is Webb Ward.                                                 both patients and ward
                                                                                                          Congratulations to

                                                                                                                                                                                                                                                                                                      Vending Machines
                                                                                                                                     Teresa Hayes (CNM)                        staff, to essential activities
                                                                                                         the team on Webb                                         and                                                 only, when we
                                                                                                                                     for their great teamwork.                 hear the Dinner Bell
                                                                                                                                                                               The     latest exhibition    ring.
                                                                                                                                                                                                             to    Take
                                                                                                                                                                                                                 hit      your
                                                                                                                                                                                                                     Hospital  Street   with
                                                                                                                                                                                                                                own lunch              There are many benefits
                                              The Oncology Day Unit provides medical                                                                                           break, as Mealtimes                                                                                   from
                                                                                                                                                                               the change of seasonMatter      is the for
                                                                                                                                                                                                                       aptly  named
                                                                                                                                                                                                                           staff too!!‘Spring          singing, physical,
                                                                                                                                                                                                                                                                            emotionally and
                                              and nursing care for patients with cancer in                                                                                     into Summer’. The exhibition features the work of                       socially. The Arts
                                              conjunction with specialist support services                                                                                                                                                                                 Office will hold a

                                                                                                           Q3 Call for Funding
                                                                                                                                                                               five artists (Yvonne Comber, Paul Evans, Matylda                        series of fun and relaxed
                                              within a multi-disciplinary setting. As well as                                                                                                                                                                                       creative

give feedback on the newsletter please
                                                                                                                                                                               Konecka, Dylan Lloyd and Aaminah Snowdon)                              workshops for staff
                                              scheduled patient treatments, the unit also                                                                                                                                                                                     on the first and
                                                                                                                                                                               with prints that capture everything from delightful                    third Wednesdays
                                              provides a walk in service for cancer patients                                                                                                                                                                                of each month
                                                                                                                                                                               animal characterisations to the warmth and beauty                      from next month
                                              who feel unwell. Approximately 30 to 40             Each quarter the Board                                                                                                                                                  until December.
                                                                                                                                    of The NCH Foundation                      held within the landscape. The beautifully framed                     The first workshop

                                                                                                                                                                                                                                                                                                      Vending machines are located in
                                              patients are treated at the Oncology Day Unit makes on        available funds for                                                    Provide                                                                                 will be a singing
                                                                                                                                      the purchase of equipment prints                   are facilities
                                                                                                                                                                                              on display foruntil July of this year and              for fun workshop, on
                                                                                                                                                                                                                                                                             Wednesday 15th

                                                                                                                                                                                                                                                                                                                                                  Where necessary, staff lockers will
                                              any given day.                                      and support materials.                                                       areparents
                                                                                                                                                                                      a collaboration    of the National Centre for Arts
                                                                                                                                  This money is made                                         and families                                           August in Robert Graves
                                                                                                 from the results of                                          available           staying                                                                                        Post Grad

contact the Communications Officer on
                                              Following a successful application by Ms Maria                                 specific fundraising                              and    Healthwithandtheir
                                                                                                                                                                                                     Thesick
                                                                                                                                                                                                           Gaslamp Gallery in Gorey. All            Room, CLD from 1pm
                                                                                                                                                         activities               child at the                                                                                – 1.45pm. The
                                              Gillespie, CNM2 Oncology Clinical Trials to Med Applications must specifically                                                   artworks      on display
                                                                                                                                                                                                  hospital.are available to purchase to             workshop will be facilitated
                                                                                                                                            benefit children and/or                                                                                                                 by our
                                              Day (a voluntary group of Trinity College Medical their families and must aim                                                    staff    with the Gallery offering a 10% discount.
                                                                                                                                                                                 All applications                                                   own Clara Monahan:
                                                                                                                                        to meet the service                                            for                                                                  Musician
                                              Students who raise money for hospital projects) objectives
                                                                                                 the           of the Hospital, under                               plans/ Further
                                                                                                                                                                                 fundinginformation
                                                                                                                                                                                            will be given  is available from the Arts              Therapist. It is an opportunity / Music
                                                                                                                                                the following areas:                                           equal consideration

                                                                                                                                                                                                                                                                                                      various locations convenient to the
                                              unit was presented with €18,000. These moniesÝ Ongoing refurbishme                                                               Office
                                                                                                                                                                                the Board Ext: and
                                                                                                                                                                                                2076. The Exhibition        will officially
                                                                                                                                                                                                                                        by         an enjoyable break                 to have
                                                                                                                                    nt in   the wards and                                            notification    will be given                                       from work, sing

                                                                                                                                                                                                                                                                                                                                                  be provided. Contact Ext: 2991 to
                                              were for a refurbishment project for the creation of departments                                                                 ‘open’     on April 12th in the Volunteer
                                                                                                                                                                                all applicants                                       to Shop
                                                                                                                                                                                                                                 Coffee            a few songs and meet
                                                                                                                       .                                                                           as to the success or                                                      like-minded
                                              a multipurpose room for patients and patient toilet                                                                              at
                                                                                                                                                                                of 6pm
                                                                                                                                                                                    their –applications.
                                                                                                                                                                                             all are welcome        to attend.otherwise            people. All materials

Ext: 3035.
                                                                                                Ý Purchasing the                                                                                             All funding granted                                           provided. Booking
                                              facilities. The renovations are now complete and                              most    up-to-date equipment,                       must be drawn down                                                is on a first come first
                                                                                                    which cannot be provided                                                                                   within six months                                            served basis
                                              the final result would equal any room on Room to                                             for by Government                   of being awarded.                                                  with a maximum of
                                                                                                    funding.                                                                                             Application forms are                                           12 participants. To
                                              Improve!                                                                                                                         available through this                                             book or for further
                                                                                                                                                                                                              link or by contacting                                    information please

                                                                                                                                                                                                                                                                                                      wards.
                                              The Oncology Day Unit are ever grateful to Med Day                                                                               Foundation office.                                       the       contact Alison.Baker
                                                                                                                                                                                                         The closing date for                                            @amnch.ie or
                                                                                                                                                                               of applications is 31st                             receipt        Clara.Monahan@amnch.ie

                                                                                                                                                                                                                                                                                                                                                  apply for a locker.
                                              group who raised the money for this project. They                                                                                                               August 2018.
                                              also want to acknowledge the incredible support                     Pictured from left to right at the opening of
                                              from various Hospital Departments and personnel                     the new rooms were Paul Elmes (Technical
                                              who contributed to this project, particularly the                   Services, Liz Kinlan (Nursing ADON), Heather
                                                                                                                  Sloane (CNS Medical Oncology), Maria Gillespie
                                              Facilities and Technical Services team.
                                                                                                                  (Medical Oncology) and Ailish Naughton, former
                                                                                                                  Chairperson of Med Day
                                                                                                                                                                                ‘I Adore You’ by Yvonne Coomber

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