What's On - Whitehorse City Council
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What’s On
1
@ Active Living Services, Whitehorse Home & Community Services Department
‘Together we make a difference’
July to September 2021
Monday Asian Social Support Group Outing—Rhododendron Gardens, Olinda 2021
How to contact us Hearing or speech impaired? Call us via the
Current clients: Call Mountainview Cottage National Relay Service on 133 677 then quote
25 Mountainview Road, Nunawading) on 9262 6333.
Phone 9877 6311 TIS: 131 450 (This service will provide you with
Fax 9877 6442 an interpreter who will help you to speak to us in
your preferred language. Please call and ask to be
New enquiries: connected to Whitehorse City Council)
If you are under 65 years of age contact Intake on
Phone 9262 6110 如果你想向市政府員工瞭解這些服務和計劃，可通過下
Email: 列方式與市政府聯繫：
WHACS.consumerintake@whitehorse.vic.gov.au
1. 撥打免費的翻譯服務(TIS)電話 131 450
Mail: WHACS Department
2. 告訴接線員你講哪種語言
Whitehorse City Council
3. 然後讓他們給你接通白馬市政府電話(03) 98776311。
Locked Bag 2
Nunawading Delivery Centre 3131 翻譯員會協助你與市政府員工溝通。
If you are 65 years or over contact My Age Care:
Phone 1800 200 422.
For more information visit their website at:
www.myagedcare.gov.au.
Funded by the Australian Government Department of Health. Visit the Department of Health website (www.health.gov.au) for more information. Although
funding for this program has been provided by the Australian Government, the material contained herein does not necessarily represent the views or
policies of the Australian Government.
HPRM: 21/137719
2
Welcome! How to Access Services:
(Refer to the ‘how to contact us’
information on front page)
Whitehorse Home After you contact the My Aged Care
and Community and the Regional Assessment Service,
Services recognise and acknowledge one of our consumer access and
the diversity of the community and support officers will develop a care
the range of needs and plan based on
what you can do for yourself,
characteristics within it, including (but what you need help with to stay
not limited to) cultural diversity, safe and well at home and
sexual and gender diversity, age, what you want to be able to do or
health, socio-economic status, faith keep doing.
and spirituality, and those of The plan will include what you want to
Aboriginal or Torres Strait achieve, the supports and services
Islander background, and consider available to help maintain and
these aspects in relation to service strengthen your ability to remain living
provision and planning. at home and in your community. We
will regularly review your plan with
you. We aim to work in partnership
Who is Eligible for Services? with you and other people who
You may be eligible under the Common- support you such as family, friends,
wealth Home Support Programme (CHSP) local community groups, your doctor
and other health professionals. We
if you are: prioritise services to those most in
Frail older 65 years and over, or 50 need.
years or older and identify as an
Depending on what is important to you
Aboriginal or Torres Strait Islander
and what is available, Active Living
person, who need assistance with daily Services at Whitehorse can help
living to remain living independently at connect you with meals delivered at
home and in the community, or who home or provided at a centre, an
need planned respite services, to interest group or social opportunities
provide their carer with a break from and help you get to places you want to
their usual caring duties. go. Sometimes our support will only
need to be for a short while until you
Frail older people or prematurely aged
get back on your feet. Sometimes our
50 years and over or45 years or older support will be ongoing. It can change
for Aboriginal and Torres Strait Islander over time as your circumstances
people, and on a change.
low income, During the COVID-19 crisis, Active
homeless or at risk Living Services at Whitehorse
of being homeless. provides meals, essential assisted
transport and remote social support
activities. We are now ready to
resume some face-to-face activities
too.
3
Our COVID –19 Safety Plan
Mountainview Cottage is very excited to advisee of the gradual resumption of face-
to-face programs.
Like all businesses and service providers, we will be making important changes for
everyone’s health and safety. Please view our COVID Safe Plan below to ensure
you are up to date with the changes and new safety protocols prior to booking the
service. Please note that changes to the gradual implementation will change as
the situation continues to unfold, and we appreciate your support and patience
during this time.
Before attending the program
Inform us if:
You or anyone in your household is feeling unwell,
Within 14 days you or anyone in your household have been in close contact
with anyone who has a confirm case of COVID-19 or
You or anyone in your household is in self-isolation directed by a doctor.
Please do not attend programs if you or anyone in your household are unwell or
are waiting for a COVID-19 test result. Anyone showing symptoms of illness will
not be able to participate in the program.
Please ensure that the emergency contact details that you have provided us are
up to date.
During the program
Program sizes are capped at five clients per bus per trip with clear spaces
marked out in the bus to allow for adequate spacing between participants.
Please sanitise your hands before entering our vehicles and building. Hand
sanitizer will be made available by our staff. You and our staff will be required to
wear a face mask where we cannot socially distance 1.5m from each other and
when we are travelling together on our vehicles.
Our staff will be maintaining social distance except when providing one to one
support.
Throughout attendance at the program you will need to follow:
Appropriate hand washing and hygiene practices.
Sneezing and coughing into disposable tissue or elbow.
Maintain social distancing throughout program (minimum 1.5m)
No sharing of resources such as playing cards, board games, art and craft
supplies, etc.
No hugs or hand shaking.
No changing seat.
No sharing of food or drink. Staff will be catering for morning or afternoon
tea.
No leaving the room (at Mountainview Cottage) where the program is being
provided.
Following the Program
At the end of each program our staff will change tablecloths, disinfect all high
touch surface areas in the building and vehicles.
(Continue on the next page)
4
The fee for the service will be the usual cost. Please note that a cancellation fee
will apply if you do not provide 24 hours’ notice, unless the service cancellation is
due to an emergency. By informing us of a cancellation as early as possible, you
will provide the opportunity for someone else to occupy the seat on the bus.
Schedule Changes
We will be resuming the program with a different schedule than what you are used
to in order to accommodate the new government regulations and allow safe social
distancing, extra time for cleaning between sessions and to facilitate transporta-
tion. We will be reviewing the schedule based on demand and changes to re-
strictions and we ask for your understanding during those times.
Home Support Services Update
Shopping Services and Accompanied Activities
Escorted shopping services and accompanied activities have been temporarily
suspended during the pandemic to help clients and staff maintain social distanc-
ing. We understand many older people are beginning to get out and about or are
thinking of a time in the near future when more outdoor activity will be possi-
ble. We are monitoring the situation closely and have begun planning to resume
accompanied activities as soon as it is safe to do so. We continue to complete
shopping for clients on their behalf if a shopping list and cash is provided.
If you need to get to the bank or to pay bills, see page 14 of the newsletter for
details about the essential assisted transport and community transport service that
may be able to help you.
Assistance at home
Our services to support you at home are continuing to operate during COVID-19
but some things have changed temporarily to ensure everyone’s health
and safety. Staff wear personal protective equipment (PPE) when providing ser-
vices in your home.
Personal care, domestic assistance and meal preparation services are
available if you require support with hygiene, with maintaining a clean and safe
home or preparing meals. Staff will work with you to accommodate social distanc-
ing and will respect your preferences wherever pos-
sible.
Our home maintenance and home modifications ser-
vices are still operating with some restrictions.
Respite services are available, however, in most
situations clients cannot be taken outdoors for
activities. Talk to us directly on 9262 6110 to find out
if respite is suited to you during this time.
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Weekly Social Support Groups
We have resumed our weekly face-to-face programs. The number of participants
per day are capped at ten participants. Please ensure to read our COVID safety
plan in page 3 so you know what to expect when you attend.
Weekly Social Support Groups (WSSG) are provided to older people who live in
the City of Whitehorse. Activities are designed to provide mental and physical
stimulation, support emotional wellbeing and socialisation.
Some of the activities offered include: Art and craft, reminiscence and discussion
groups, outings/short day trips, guest speakers and entertainers, sing-a-longs/
musical groups, ethnic specific activities, games/quizzes gardening, cooking,
gentle exercises and functions.
Our WSSG are located at Mountainview Cottage, 25 Mountain View Road,
Nunawading. To access this service, please refer to page 2 for more information.
Many factors are used to determine the most appropriate WSSG program for you
including: physical capabilities, likes, interests, preferences, health, social
isolation, and carer and community supports.
Existing clients call: 9877 6311 between 10am to 3pm Monday to Friday.
New Enquiries: refer to information on the front page.
Days/Times: Monday to Friday excluding public holidays. From 9am to 3pm.
Cost per session:$20.10 low income, $22.70 medium and $25.40 high income
(includes transport, lunch (when at the centre) and morning tea)
Asian Group (SSG) Monday Marvels (SSG)
Participants who are over 65 y/o, Participants are over 65 years old with
speak mainly Vietnamese, Mandarin mild to moderate cognitive impairment
and Cantonese; however, anyone from who may require assistance with
Asian background is welcome. activities of daily living.
Meets every Monday Meets every Monday
(excludes public holidays) (excludes public holidays)
Pick up time from 9am Pick up time from 9am
Return time from 2.00pm Return time from 2.30pm
Activities include: out- Activities include: active games,
ings, light chair based ex- craft, cultural inclusion activities,
ercise, , crafts, discussion discussion groups, sing-a-longs.
groups, games, bingo,
and others Venue: Moun-
tainview Cottage
Venue: Mountainview
Cottage Note: Transport is
provided.
6
Explorers – Dementia (SSG) Over 65 SSG Groups
Participants are over 65 years old with Participants are over 65 y/o with no to
mild to moderate cognitive impairment. minimal cognitive impairment and who
may require some assistance with activi-
Meets every Wednesday ties of daily living.
excludes public holidays) Meets: Treasures - Tuesdays
Debonaires- Thursdays and
Pick up time from 9am. Fun and Frolics & Firecrackers -
Return time from 2.30pm Fridays (excludes public holidays)
Pick up time from 9am
Activities include: games, Return time from 2.30pm
storytelling, craft, sensory activities,
outings, and movies Activities include: Games, craft,
outings, cultural inclusion activities,
Venue: Mountainview discussion groups, kitting (Tuesdays),
Cottage sing-a-longs.
Venue: Mountainview
Note: Transport Cottage
is provided.
Note: Transport is
provided
Happy Wanderers (SSG) Blokes Group (SSG)
Participants are females over 65 y/o Participants are male over 65 y/o with
with no to minimal cognitive no to minimal cognitive impairment.
impairment and who may require some who may require some assistance with
assistance with activities of daily living. activities of daily living.
Meets Wednesdays (excludes public Meets Thursdays (excludes public
holidays) holidays)
Pick up time from 9am Pick Up time from 9am
Return time from 2.30pm Return time from 2.30pm
Activities include: active games, Activities Include: Hobby carpentry,
craft, outings, movie craft projects, discussions,
trips, cultural reminiscence, outings, and culturally
inclusion activities, specific activities.
discussion groups.
Venue: Mountainview
Venue: Mountainview Cottage
Cottage
Note: Transport is
Note: Transport is provided.
provided.
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Top Ten (SSG)
Participants that attend are over 90 y/o male and female with non to mild cognitive
impairment and who may or may not require some assistance with activities of
daily living.
Meets the third Friday of the month (excludes public holidays)
Pick up time from 9am
Return time from 2.30pm
Activities Include: lunch, and outings.
Venue: Places of interest around Melbourne
Note: Transport is provided
SOCIAL SUPPORT GROUP OUTINGS
TIME TO HAVE FUN
TIME TO BE WITH FRIENDS
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What’s On—Gentle Exercise
This gentle exercise program consists of 45 minutes of light strength building
exercises developed by a qualified gym instructor to promote health and
wellbeing. You will participate while sitting in chairs and the instructor will modify
the exercises to suit individuals. A staff member is in attendance.
To participate you need to be able to walk independently with or without
mobility aids (a hoist bus may be available on request for transportation) and
have no or minimal cognitive impairment. This venue is not suitable for
clients that are likely to wander. You will need to provide a letter from your doctor
giving clearance to participate in this program.
Transport: You are able to make your own way to the venue or we will pick
you up (due to COVID restrictions availability is limited).
Time: Body Revival: Pick up from 9am, class start 10am
Return from 11:15am.
Movement to Music: Pick up from 12:45pm, class starts 1:30pm
Return from 2:45pm.
Where: Sportlink, 2 Hanover Road, Vermont South (Melways ref 62 G7)
Cost: $10.45 (low income), $13.05 (medium income) and
$15.75(high income)
Enquiries call: 9877 6311 Between 10am to 3pm Monday to Friday.
Please ensure to read our COVID safety plan on page 3 so you know what to
expect when you attend.
9
July 2021 Day Trips
Cardinia Park Hotel
Enjoy morning tea at the Mulgrave McDonalds before heading to
the Cardinia Park Hotel
Pick up: between 9am and 10am Costs: Senior meals from $ 18.00
Return: between 2:30 and 3:20pm
Areas 3 and 4 (map page 16)
Date: Monday 5th July 2021
Booking: Wednesday 30th June
Areas 1 and 2 (map page 16)
Date: Monday 12th July 2021
Booking: Wed 7th July
Somerville Hotel
Have morning tea at Mulgrave McDonalds before heading to the
Somerville Hotel in Somerville to have lunch
Pick up between 9am and 10am Costs: Senior meals $9.95
Return: between 2:30 and 3:20pm
Areas 1 and 2 (map page 16)
Date: Tuesday 6th July 2021
Booking open: Wed 30th June
Areas 3 and 4 (map page 16)
Date: Tuesday 13th July 2021
Booking open: Wed 7th July
Darebin RSL Club
Morning tea at Lower Plenty McDonalds before heading to Darebin RSL Club
in Preston
Pick up between 9am and 10am Costs: Approx $17.50 for options
Return: between 2:30 and 3:20pm
Areas 3 and 4 (map page 16)
Date: Monday 19th July 2021
Bookings: Wednesday 14 July 2021
Areas 1 and 2 (map page 16)
Date: Monday 26th July 2021
Booking open: Wednesday 21st July
10
July & August 2021 Day Trips
Mornington Hotel
Enjoy morning tea at Eastlink McDonalds before heading to
the Mornington Hotel on the Peninsula for lunch
Pick up: between 9am and 10am Costs: Senior meals
Return: between 2:30 and 3:20pm from $16.00
Areas 1 and 2 (map page 16)
Date: Tuesday 20th July 2021
Booking open: Wed 14 July
Areas 3 and 4 (map page 16)
Date: Tuesday 27th July 2021
Booking open: Wed 21st July
Flying Tarts Bakery
Have morning tea at Lilydale McDonald’s before heading to the
Flying Tarts Bakery in Kinglake West to have lunch
Pick up between 9am and 10am Costs: meals from $12.00
Return: between 2:30 and 3:20pm
Areas 3 and 4 (map page 16)
Date: Monday 2nd August
Booking open: Wed 28th July
Areas 1 and 2 (map page 16)
Date: Monday 9th August 2021
Booking open: Wed 4th August
Highways Hotel
Enjoy morning tea at Mulgrave McDonalds before heading to
the Highways Hotel in Noble Park for lunch
Pick up between 9am and 10am Costs: Senior meals $15.00
Return: between 2:30 and 3:20pm
Areas 1 and 2 (map page 16)
Date: Tue 3rd August 2021
Booking open: Wed 28th July
Areas 3 and 4 (map page 16)
Date: Tue 10th August
Booking open: Wed 4th August11
August & September 2021 Day Trips
Kings Creek Hotel
Enjoy morning tea at Mulgrave McDonalds before heading to
the Kings Creek Hotel in Hastings for lunch
Pick up: between 9am and 10am Costs: Senior meals
Return: between 2:30 and 3:20pm from $16.00
Areas 3 and 4 (map page 16)
Date: Monday 16th August 2021
Booking open: Wed. 11th August
Areas 1 and 2 (map page 16)
Date: Monday 23rd August 2021
Booking open: Wed 18th August
Brighton Beach Hotel
Enjoy morning tea at Mulgrave McDonalds before heading to
the Brighton Beach Hotel for lunch
Pick up between 9am and 10am Costs: Senior meals from $9.95
Return: between 2:30 and 3:20pm
Areas 1 and 2 (map page 16)
Date: Tues 17th August 2021
Bookings: Wed 11th August 2021
Areas 3 and 4 (map page 16)
Date: Tues 24th August 2021
Booking open: Wed 18th August
Lilydale International Hotel
Enjoy morning tea at Bayswater McDonalds before heading to
the Lilydale International Hotel for lunch
Pick up between 9am and 10am Costs: Senior meals from $12.50
Return: between 2:30 and 3:20pm
Areas 3 and 4 (map page 16)
Date: Monday 30th August 2021
Booking open: Wed 25th August
Areas 1 and 2 (map page 16)
Date: Monday 6th Sept 2021
Bookings: Wednesday 1st September12
August & September 2021 Day Trips
Warragul Country Club
Join us for a trip south to Rural Warragul – back by popular demand!
Pick up between 9am and 10am Costs: Meals from $18.00
Return: between 2:30 and 3:20pm
Areas 1 and 2 (map page 16)
Date: Tues 31st August 2021
Booking open: Wed 25th August
Areas 3 and 4 (map page 16)
Date: Tuesday 7th Sept 2021
Booking open: Wed 1st Sept 2021
Sandringham Hotel
Enjoy morning tea at Mulgrave McDonalds before heading to
the Sandringham Hotel for lunch
Pick up between 9am and 10am Costs: Senior meals $9.95
Return: between 2:30 and 3:20pm
Areas 3 and 4 (map page 16)
Date: Monday 13th Sept 2021
Booking open: Wed 8th Sept 2021
Areas 1 and 2 (map page 16)
Date: Monday 20th Sept 2021
Booking open: Wed 15th Sept 2021
Zagames Hotel
Enjoy a morning tea at a mystery destination before heading to
the Zagames Hotel in Berwick for lunch
Pick up between 9am and 10am Costs: Senior meals from $10.00
Return: between 2:30 and 3:20pm
Areas 3 and 4 (map page 16)
Date: Monday 27th Sept 2021
Booking open: Wed 22th Sept 202113
September 2021 Day Trips
D’lish fish & Chips
Have Morning tea at Elwood Beach on the bay before heading
to D’lish fish & Chips in Port Melbourne for lunch
Pick up between 9am and 10am Costs: Meals from $12:00
Return: between 2:30 and 3:20pm
Areas 3 and 4 (map page 16)
Date: Tues 21st Sept 2021
Booking open: Wed 15th Sept 2021
Areas 1 and 2 (map page 16)
Date: Tuesday 28th Sept 2021
Bookings open Wed 22nd Sept 2021
Accessibility Rating Scale
The accessibility rating scale can be used as a guide to how challenging an
outing may be:
Next to each of the Easy, Medium, or Hard icons we will give an example of
some of the features of the environment which you may experience on your
outing.
If you wish to know more information about an outing please call
Mountainview Cottage on Ph: 9877 6311
For your safety and independence, it is important to bring your four wheeled
walker or walking stick on outings if you have one.
Easy Well lit venue Close by, accessible toilet with
Facilities clearly grab rails
High seating, lots of areas to take
signed
Low glare a rest break
Level, wide pathways, 1-2 steps
Medium Venue mostly well lit Short walk to toilet, toilet doesn’t
Some areas of glare have grab rails
Facilities not always Moderate height seating
signed Some uneven and narrow paths
Medium noise levels Moderately steep walkways
2-4 steps
Hard Venue mostly dark or Toilet is 50-100 metres away
high glare Toilet is low, no grab rails
Facilities not signed Low seating, limited seating
Loud noise levels Uneven, steep, narrow paths
4 or more steps14
Assisted Transport
Assisted transport service is available to Contact us on
Whitehorse residents who are unable to 9877 6311 to
access other forms of transport due to make
frailty. Transport is provided in minibuses arrangements
with a wheelchair hoist if required. before the trip.
You need to be registered with My Aged Carers over 65
Care and have a Care Plan developed by also need to be
one of our consumer access and support registered with
officers in order to access this program. My Aged Care
as well as
Examples of the type of activities that having a Care
essential assisted transport may be used Plan to access
for include: this service.
transport to medical appointments,
rehabilitation, How to book:
Shopping, social activities, etc. Existing clients call: Ph: 9877 6311
between 10am to 3pm Monday to
Medical appointments to general Friday.
practitioners or specialists are a
priority of this service. Hospital New enquiries: refer to front page
treatment visits are not a priority for details.
(people needing this service can Due to the high demand for this
access non-emergency patient service, you are encouraged to book
transport through the hospitals). early (minimum a week before the
appointment).
There are limits on the amount of
assisted transport services you can re- You will need to tell us time and
ceive depending on your need. This is location of your appointment. Please
determined when you call to make the call to let us know if you need to use a
booking and is driven by demand. wheelchair.
A maximum of six trips per month may Service hours and costs:
be accommodated depending on the
availability of resources. Times: Monday to Friday 8.15am and
3.30pm.
To participate you need to be self-reliant Cost per trip: $6:75 low income,
when dropped at your appointment (or $10:95 medium income, $38:95 high
have a carer to support you) and walk income a charge of $0.95 per
independently with or without mobility aids kilometre travelled applies.
for a minimum of 100 metres, you should
be able to transfer in/out of the vehicle Please ensure to read our COVID
with minimum assistance. safety plan in page 3 so you know
Carers are able to travel at no charge what to expect when you attend.
when accompanying a client that needs
Support. Service is provided in the vicinity of
the municipality.15
Food Services
Our food service provides ‘Home Delivered Meals’.
Home Delivered Meals
We provide chilled and frozen meals that are delivered contact free to your home
between 9am and 12pm Monday to Friday, with weekend meals delivered on the
Friday.
You or your representative need to be home to receive the meals. Arrangements
can be made to receive multiple frozen meals on days that are convenient to you.
(excluding weekends)
Our meals are inviting, satisfying and nutritious. Please advise prior to
commencement of any special dietary requirements and / or food allergies.
Meals are to be heated as per the instructions on the package.
Each week you will receive a menu to select your meals. You will need to fill in
the menu and give the coloured copy to your Meals on Wheels delivery staff, at
your next delivery.
Enquiries:
If you are under 65 years of age contact Intake on 9262 6110
If you are 65 years or over contact My Age Care on 1800 200 422.
Centre Based Meals
We provide meals at two dining rooms in the Whitehorse municipality.
These are located at:
The Carrington Centre Nunawading Community Hub
at 79 Carrington Road, 96-106 Springvale Road,
Box Hill Nunawading
Bookings are essential to attend the Centre Based Meals.
Book are required at least 2 days prior.
To book call:
For Box Hill : 9898 2977
For Nunawading: 9894 0134
Please ensure to read our COVID safety plan in
page 3 so you know what to expect when you
attend.
Cost per meal:
$9:65 (low income);
$13:80 (medium income);
$18:45 (high income)16
Community Transport
The Community Transport service offers transport to a number of venues in the
community such as shopping centres, morning melodies, etc. During COVID we
will resume our shopping trips initially with other trips resuming gradually.
Participants are picked up from and returned to their homes.
Please note that Community Transport programs may be changed if unforeseen
circumstances occur. We hope you enjoy the new calendar and please feel free
to provide us feedback on improvements we can make to future calendars.
The cost of the Community Transport is $3:70 each way for low income,
$6:15 each way for medium income and $8:55 each way for high income
range which will appear on your monthly account.
To participate you need to be self-reliant when dropped at your destination and
walk independently with or without mobility aids for a minimum of 100 metres.
You should be able to transfer in/out of the bus with minimum assistance.
For shopping trips shoppers are able to bring a maximum of two shopping bags
back in the bus, for additional shopping arrangements may need to be
made for home delivery by the supermarket if required.
To book call: 9877 6311 Booking hours are between 10am to 3pm Monday
to Friday.
Please ensure to read our COVID safety plan on page 3 so you know what to ex-
pect when you attend.
Areas for Community Transport17
What’s on Shopping Trips
You will be collected from home and taken to a local shopping centre to shop for
approximately 2 hours. As the destinations are local, both one way and return trips
are available. Please let us know your preference at the time of booking.
Wheelchair transport is not available for shopping trips.
Forest Hill Forest Hill
Shopping Centre Shopping Centre
Tuesdays Fridays
Areas 1 and 2 every Tuesday Areas 1 and 2 every Friday
Pick up from 9am and return 12:30pm Pick up from 9am and return 12:30pm
Areas 3 and 4 every Tuesday Areas 3 and 4 every Friday
Pick up from 10:30am and Pick up from 10:30am and
return 2:00pm return 2:00pm
July Aug Sept July Aug Sept
6 3 7 2 6 3
13 10 - 9 13 10
20 17 21 16 - 17
27 24 28 23 27 -
31 30
Bookings are essential for Shopping Transport Trips.
To book call Mountainview Cottage a week prior to the
activity or trip on
between 10am and 3pm.
Ph. 9877 6311
Please ensure to read our COVID safety plan18
Community Transport
Transport to Aqualink is available each Thursday.
Bookings are essential on 9877 6311.
Keeping Active at AQUALINK Box Hill
Thursday Areas 3 and 4
Pick up time from 9am / Return time: 12pm
Thursday Areas 1 and 2
Pick up time from10:30am / Return time: 1:30pm
July August September
1 5 2
8 12 9
15 19 16
22 26 23
29 - 30
For more information about Aqualink Box Hill programs & classes
contact Aqualink on PH: 9843 2900.
Address: 31 Surrey Dive, Box Hill19
Home and Community Services
CHSP/HACCPYP Fees and Charges
Effective from July 2021
Income Assisted Community Social Support Food
Range Transport Transport (Group) Services
(meals)
Transport Activity Meal Total Total
per day Centre Comm
+ lunch
Low $6.75 $3.70 $3.70 $6.75 $9.65 $20.10 $10.45 $9.65
each way each way
Medium $10.95 $6.15 $3.70 $9.35 $9.65 $22.70 $13.05 $13.80
each way each way
High $38.95 $8.55 $3.70 $12.05 $9.65 $25.40 $15.75 $18.45
each way each way
Linkages $6.75 $3.70 $3.70 $6.75 $9.65 $20.10 $10.45 $9.65
each way each way
HCP* $38.95 $8.55 Centre based Community based $21.85
each way each way
$36.95 $10.45
HCP full $38.95 $14.65
Cost each way each way $116.75 $95.35 $26.50
recovery
Per $0.95 N/A N/A N/A
Km
*HCP clients can only attend Social Support if they were on a package prior to August 2016 or
where clients already attending the social support program from 01 July 2020 and
transition to a Home Care Package can continue to attend the program as stated in the
Commonwealth Home Support Program (CHSP) manual section 4.1.1.
Income Range Low Medium High
Individual Less than $39,089 $39,089 to $86,208 More than $86,208
Couple Less than $59,802 $59,802 to $115,245 More than $115,245
Family (1 child) Less than $66,009 $66,009 to $118,546 More than $118,546
(for each additional child add $6,206)20
Participants feedback
Is our service meeting your
needs?
We are seeking the feedback of our participants for services delivered during
COVID-19 restrictions to assist us improve the service that we provide to you:
Meal on wheels
Meals served at a center (aiming to resume in February 2021)
Assisted Transport
Community Transport (Shopping re-commenced in December 2020)
Weekly social calls and activity packs delivery
Day outings (aiming to resume mid February 2021)
Exercise groups ((aiming to resume in early February 2021)
Weekly Social Groups (aiming to resume mid January 2021)
Functions (aiming to re-commence mid March 2021)
We want to hear from you!
Please help us serve you better by taking a few minutes to tell us about the service
that you have received so far.
We appreciate your participation in our programs and want to make sure we are
meeting your needs.
Attached, you will find two surveys that we hope you will take the time to
complete and return to us.
The first form is the Active Living Programs Feedback Form that asks you
questions about social contact calls, activity pack deliveries and once
activities, outings or transport trips resume that you have attended and your
experience of those programs.
The second form is the Food Services Program
Feedback Form that asks you questions about the
meals that you have received either at home, at
functions or at our centers.
Please note that you do not have to provide your
name or contact details, however you are welcome to
provide these if you are comfortable doing so.
We are very grateful for your assistance. If you
prefer to contact us to provide feedback please call us
on 9877 6311.21
ACTIVE LIVING PROGRAM FEEDBACK FORM
I attended: (please tick the service relating to this feedback) Date:___________
Weekly Social Call
Activity Pack Delivery
Community Transport Shopping Other:______________________
Assisted Transport
Weekly Social Groups
Considering the vehicle used for the activity, how would you rate?
(please cross one) Great Good Okay Bad Terrible
Accessibility
Cleanliness
Tell us why?
How would you rate the venue for the activity? (please cross one)
Great Good Okay Bad Terrible
Accessibility
Cleanliness
Ambience
Tell us why?
How would you rate the activity overall? (please cross one)
Great Good Okay Bad Terrible
Length
Enjoyment
Please tick the areas that you feel the activity has help you with
Confidence Having a purpose Sense of belonging
Independence Choice Being valued
Meeting people Decision making Wellbeing
Going out Recognition Trying new things
Tell us why?
If I could change one thing it will be…..
Name (optional):
22
ACTIVE LIVING PROGRAM FEEDBACK FORM
Please rate your overall Customer Service experience (please cross one)
Great Good Okay Bad Terrible
Thinking about your most recent contact with Mountainview Cottage: (please tick answers)
Did we make Respected Understood That your needs Other
you feel... were met
When making a
booking _______________
When talking to
us on the phone _______________
When receiving
an activity pack _______________
Tell us why?
Thinking about Mountainview Cottage staff. Did you find them to be: (please tick answers)
Was the Courteous Efficient Knowledgeable Other
Person?
An office staff
Member _______________
A support staff
member _______________
Tell us why?
Thinking about your most recent inquiry, please rate the following: (please cross one)
Great Good Okay Bad Terrible
Waiting time for having
my issue addressed
My issue was handled
by the person who could
best address it
Tell us why?
Thank you for your feedback. We sincerely appreciate your opinion and will consider your
input when providing and planning services in the future. If you have any questions about
this survey please contact the Active Living Services Coordinator on 9877 6311.23
FOOD SERVICES PROGRAM FEEDBACK FORM
Date:___________ I receive meals at home
How would you rate: (please cross one)
Love it Like it Okay Dislike it Hate it
The overall meal
The taste
The choices available
(dietary requirements, texture
modified, etc.)
The presentation
The Packaging
Tell us why?
How did you find the size of the meals? (please cross one)
Too big Just right Too small
Tell us why?
If I could change one thing it will be…..
Name (optional):
24
FOOD SERVICES PROGRAM FEEDBACK FORM
Please rate your overall Customer Service experience (please cross one)
Great Good Okay Bad Terrible
Thinking about your most recent contact with Food Services: (please tick answers)
Did we make Respected Understood That your needs Other
you feel... were met
When we deliver
your meals _______________
When talking to
us on the phone _______________
Tell us why?
Thinking about Food Services staff/volunteers. Did you find them to be: (please tick answers)
Was the Courteous Efficient Knowledgeable Other
Person?
An office staff
Member _______________
A volunteer
_______________
A support staff
member _______________
Tell us why?
Thinking about your most recent inquiry, please rate the following: (please cross one)
Great Good Okay Bad Terrible
Waiting time for having
my issue addressed
My issue was handled
by the person who could
best address it
Tell us why?
Thank you for your feedback. We sincerely appreciate your opinion and will consider your input
when providing and planning services in the future. If you have any questions about this survey
please contact the Active Living Services Coordinator on 9877 6311.25
Individual serves 12
Good Nutrition Ideas Preparation Time 15min
Cooking 25 min
Little bread & butter Ingredients
puddings* Melted reduced-fat dairy spread, to
grease
3 tsp reduced-fat dairy spread
Method
6 thick slices spicy fruit loaf, crusts
1. Preheat oven to 160 C. Brush twelve 50ml - removed
capacity ovenproof dishes or ramekins with 3 tsp reduced-fat dairy spread
the metled dairy spread to lightly grease.
435ml (1¾ cups) reduced –fat milk
Place on a baking tray.
1 egg
2. Lightly spread the bread slices with dairy
spread. Cut each slice into 16 small triangles. 1 egg white
Place 8 triangles in each dish with the 1 tsp vanilla essence
corners pointing upwards.
1 tbsp. lime marmalade
3. Whisk milk, sugar, egg, egg white and vanilla
1 tbsp pure icing sugar, sifted, to
in a jug until combined. Carefully pour dust
mixture over bread triangles. Set aside
for 15 minutes to soak
4. Melt the marmalade in a saucepan over low heat (see microwave tip).
Use a pastry brush to dab the marmalade onto the surface of each uncooked
pudding.
Bake in preheated oven for 20 minutes or until puffed and a round bladed
knife inserted in the centres comes out clean.
5. Remove from oven and dust with icing sugar.
Serve warm as puddings will lose height on
standing.
Microwave tip: Heat the marmalade in a
small heatproof, microwave-safe bowl, uncov-
ered, on Medium-High/650watts/70% for 30-
40 seconds or until warm.
*https://www.taste.com.au/26
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July 2021
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY
1 2
Debonaires SSG Fun & Frolics
Blokes SSG SSG
Firecrackers SSG
Aqualink Forest Hill
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Cardinia Hotel Somerville Hotel Wanderers SSG Debonaires SSG Fun & Frolics
Asian SSG Treasures (SSG) Explorers SSG Blokes SSG SSG
Marvels SSG Forest Hill Exercise Firecrackers SSG
Programs Aqualink Forest Hill
Top Ten
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Darebin RSL Mornington Hotel Wanderers SSG Debonaires SSG Fun & Frolics
Asian SSG Treasures (SSG) Explorers SSG Blokes SSG SSG
Marvels SSG Forest Hill Exercise Firecrackers SSG
Programs Aqualink Forest Hill
26 27 28 29 30
Darebin RSL Mornington Hotel Wanderers SSG Debonaires SSG Fun & Frolics
Asian SSG Treasures (SSG) Explorers SSG Blokes SSG SSG
Marvels SSG Forest Hill Exercise Firecrackers SSG
Programs Aqualink Forest Hill35
August 2021
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY
2 3 4 5 6
Flying tarts Bakery Highways Hotel Wanderers SSG Debonaires SSG Fun & Frolics
Kinglake Noble Park Explorers SSG Blokes SSG SSG
Asian SSG Treasures (SSG) Exercise Firecrackers SSG
Marvels SSG Forest Hill Programs Aqualink Forest Hill
9 10 11 12 13
Flying tarts Bakery Highways Hotel Wanderers SSG Debonaires SSG Fun & Frolics
Kinglake Noble Park Explorers SSG Blokes SSG SSG
Asian SSG Treasures (SSG) Exercise Firecrackers SSG
Marvels SSG Forest Hill Programs Aqualink Forest Hill
16 17 18 19 20
Kings Creek Hotel Brighton Beach Wanderers SSG Debonaires SSG Centre Closed
Hastings Hotel Explorers SSG Blokes SSG Staff Training
Asian SSG Treasures (SSG) Exercise Day
Marvels SSG Forest Hill Programs Aqualink
23 24 25 26 27
Kings Creek Hotel Brighton Beach Wanderers SSG Debonaires SSG Fun & Frolics
Hastings Hotel Explorers SSG Blokes SSG SSG
Asian SSG Treasures (SSG) Exercise Firecrackers SSG
Marvels SSG Forest Hill Programs Aqualink Forest Hill
30 31
Lilydale Interna- Warragul Coun-
tional Hotel try Club
Asian SSG Treasures (SSG)
Marvels SSG Forest Hill36
September 2021
MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY
1 2 3
Wanderers SSG Debonaires SSG Fun & Frolics
Explorers SSG Blokes SSG SSG
Exercise Aqualink Firecrackers SSG
Programs Forest Hill
6 7 8 9 10
Lilydale Interna- Warragul Coun- Wanderers SSG Debonaires SSG Fun & Frolics
tional Hotel try Club Explorers SSG Blokes SSG SSG
Asian SSG Treasures (SSG) Exercise Aqualink Firecrackers SSG
Marvels SSG Forest Hill Programs Forest Hill
13 14 15 16 17
Sandringham Hotel Wanderers SSG Debonaires SSG Fun & Frolics
Asian SSG Treasures (SSG) Explorers SSG Blokes SSG SSG
Marvels SSG Forest Hill Exercise Aqualink Firecrackers SSG
Programs
20 21 22 23 24
Sandringham Hotel D’lish Fish Wanderers SSG Debonaires SSG Public Holiday
Asian SSG Port Melbourne Explorers SSG Blokes SSG Centre Closed
Marvels SSG Treasures (SSG) Exercise Aqualink
Forest Hill Programs
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Zagames Berwick D’lish Fish Wanderers SSG
Hotel Port Melbourne Explorers SSG
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