What's ISSUE 17 - MAY 2020 PG05 EXSA 2019 - Restaurant Association of Singapore
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RAS NEWSLETTER ISSUE 17 VISION AND MISSION 01
What’s
ISSUE 17 - MAY 2020
RAS Epicurean
PG
05 EXSA 2019
PG
06 Star Awards
2019
PG
08 Press Conference on
Impact of COVID-19
02 ADVISOR & 19TH TERM MANAGEMENT NEWSLETTER ISSUE 17
Advisor and 19th Assistant Honorary
Secretary
Assistant Honorary
Treasurer
Term Management
Committee (MC) of RAS
Wei Chan Frank Lau
Pine Garden’s Cake Gratify Group
Ms Sim Ann EXCO Members
Ms Sim Ann, Senior Minister of State for Ministry
of Communications and Information & Ministry
of Culture, Community and Youth, has been
appointed as the Advisor for RAS. She will lend
her expertise to advise and guide the association’s
plans for the betterment of the industry. Ang Kiam Meng Alan Goh
JUMBO Group of Restaurants Katrina Holdings
The 19th Term Management Committee of RAS Committee Members
comprises a 19 person-strong team, who will
lead the association for a two-year term from
2018 to 2020.
President President Advisor
Han Jin Juan Andrew Ing
Palm Beach Seafood Restaurant The Lo & Behold Group
Vincent Tan Andrew Tjioe
Select Group TungLok Group
Vice Presidents
Edward Chia Andrew Lee
Timbre Group Zingrill Holdings
Keith Chua Andrew Kwan
ABR Holdings Commonwealth Capital Bonnie Wong David Yim
Creative Eateries Group Udders
Honorary Secretary Honorary Treasurer
Co-opted Committee Members
Andrew Chan Janice Lee
The Soup Spoon Sushi Tei Dellen Soh Dickson Low Justin Chou
Minor Food Singapore Revenue Valley Greendot
RAS NEWSLETTER ISSUE 17 VISION AND MISSION 03
Vision & Mission Subcommittees
Since 2018, RAS has refreshed our Mission and With the aim to enhance our industry and work
Vision to further strengthen our focus to serve closer to our members, RAS has also formed
our members. 6 subcommittees :
Vision Corporate Social Responsibility
To be the APEX body representing the Food Feedback and Engagement
and Beverage Industry, providing members with
trusted resources for continued business growth. Innovation & Technology
Internationalisation
Mission
Knowledge Hub
To be the go-to knowledge hub for smart
and relevant intelligence within the F&B industry Growth Development
To promote industry development by sharing
best practices and improving the competitiveness
of our members’ businesses
To be a respected voice of action for the
Singapore’s F&B industry by acting as a
bridge between businesses and government
04 THROWBACK 2019 RAS NEWSLETTER ISSUE 17
Throwback 2019 450
Members
700
Brands
3600
Outlets
Programmes Networking Opportunities
SME Talent Programme /
Pleasures@RAS
Global Ready Talent Programme: Pleasures@RAS
Smart City
CNY Celebration
146 35 196
Kitchen Visit
Students Companies
Attendees
125
Attendees
Mentorship:
7 Bowling Futsal
Mentees Tournament Tournament
Matched
75 103
Participants Participants
Internationalisation
Business Mission to Ho Chi Minh and Hanoi
Annual General 5S Learning
10 7 Meeting Journey
Participants Companies 90 14
Participants Participants
In-Bound Vietnam Food services mission
Recognition Platforms
40 20
Participants Companies
SINGAPORE 2019
18 8
Participants Companies
30 2,510 910
Han Yuan Academy 4th Joint Learning Mission Participants Participants Attendees
40 10 67
Delegates Companies Companies
Workshops Other Initiatives
Restaurant Asia 2019
15,000 220
Trade Visitors Exhibitors
Customer Food & Business
Service Beverage Design GSS: Experience Singapore
Excellence Revenue Thinking
Management 40
F&B Outlets
22 48 10
Participants Participants Participants Legal Clinic
17 10
Participants Companies
Power F&B Operations with Data Insights F&B Tech Reboot
13 8 3 5 2
Participants Companies F&B Companies Vendors Student Teams
RAS NEWSLETTER ISSUE 17 HIGHLIGHTS 05
EXSA 2019 2,510
Participants
67
Companies
Launched in 1994,the Excellent Service Award (EXSA) is a national award that recognises individuals
who delivered quality service. It seeks to develop service models for staff to emulate and to create
service champions. Organisations participating in EXSA are committed to achieve service excellence.
Award Objectives
Inspire service staff to scale new heights Encourage service champions
Identify service role models Recognise the efforts of service staff
Award Categories Award recipients will be presented with certificates
and EXSA pins, which they can wear daily to
distinguish themselves. Recipients will also be
invited to the EXSA Ceremony in celebration of
their outstanding service.
On 16 October 2019, the industry gathered to
recognise some of the most outstanding service
Silver Award Gold Award Star Award individuals who took centre stage at the NTUC
Centre Auditorium at One Marina Boulevard.
The event was graced by Guest of Honour, Ms Choy Sauw Kook Enterprise Singapore Director- General
(Quality and Excellence) and attended by more than 470 guests.
In its 25th year, RAS introduced the EXSA Advocacy Award which celebrates companies that have
shown continued efforts in service excellence for at least five years. The EXSA Advocacy Award
recognises the organisation’s role in creating a positive experience for customers and an enabling
environment for employees.
We also gave a special recognition to five
awardees with the most outstanding service for
this year:
1. Teo Ah Herr, Henry from Soup Restaurant
2. Castillo Jaspher Ortil from PRO*3 Institutional
Catering, Select Group Pte Ltd
3. Kumaran S/O Chandrasegaran from
Kampong Café @BM, Kampong Group Pte Ltd
4. Fabiane Anak Phillip Minggu from Swensen’s,
ABR Holdings Limited
5. Emiliano Mateo Canlas Jr from
McDonald’s Singapore
EXSA 2020 is now
open for registration,
Kumaran S/O Chandrasegaran from
for more details please
Kampong Café @BM, Kampong Group Pte Ltd
Email us at
emerged as the overall winner !
adrian.ching@ras.org.sg
6 HIGHLIGHTS RAS NEWSLETTER ISSUE 17
RAS Epicurean Star Awards 2019 910
Attendees
The RAS Epicurean Star Award celebrates the milestone achievements
of both individuals and establishments in Singapore’s F&B industry.
The award recognises visionaries who have introduced innovative
ideas and concepts through the years, to distinguished talented
chefs, restaurateurs and service staff who have inspired others
towards achieving excellence.
Over 100 nominations were received across 20 categories that
were judged by 18 respected judges.
The award ceremony was held on 6 November 2019 at the Raffles
City Convention Center, Fairmont Ballroom. The guest-of-honour
was Mrs Josephine Teo, Minister for Manpower and Second Minister
for Home Affairs.
RAS Epicurean Star Award Singapore 2019 Winners
Best Chinese
Best Buffet Element Restaurant Chain Xi Yan Maxwell
Restaurant
Best Chinese
Best Buffet Caterer Kampong Group Restaurant Casual East Treasure
Dining
Best Chinese Crystal Jade Golden
Best Café Bee’s Knees
Restaurant Fine Dining Palace
Best Japanese Ichiban Boshi and BIZEN
Best Gastro-Pub Nude Chill Restaurant Chain Okayama Wagyu
Restaurant Steakhouse (Funan)
Best Japanese
Best Mediterranean Bakalaki Greek Taverna Kinki Restaurant + Bar
Restaurant Casual
Restaurant
Dining
Best New F&B Best Japanese
Establishment Casual Chico Loco Fat Cow
Restaurant Fine Dining
Dining
Best Western
Best Seafood The Pelican Super Loco
Restaurant Chain
Restaurant
Restaurant
Best Western
Best Steak Restaurant Bedrock Bar Restaurant Casual Bakalaki Greek Taverna
Dining
Best Asian Restaurant Elemen and Yoogane Best Western
Curate
Chain Restaurant Nex Restaurant Fine Dining
Best Asian Restaurant Copper Chimney Best of the Best Casual
East Treasure
Casual Dining Dining
Best Asian Restaurant Best of the Best Fine
Tong Le Private Dining Tong Le Private Dining
Fine Dining Dining
RAS NEWSLETTER ISSUE 17 HIGHLIGHTS 7
Star Chef 2019 Winners
Asian
CHAMPION : 莫忘初心 from New Taste: Leong Chi Hor and Paul Leong
1st Runner Up : Lokkee from TungLok Group: Wong Weng Tuck and Anderson Gan
2nd Runner up : Shining Star from Intercontinental: Siew Yoke Sum and Chu Kin Soon
Western Fusion
CHAMPION : Artistry by TungLok from TungLok Group: Rick Chow and Darren Chin
1st Runner Up : Amara Singapore Two from Amara Singapore: George Ong and Loo Ying Rong
2nd Runner up : CKT 2.0 From Sheraton Towers: Ooi Chee Sing and Wong Koon Wei
5S Excellence Award 2019
Best Outlet Bigger than 2,500 Sqf : Best Outlet Below 2,500 Sqf :
Pu Tien Holding at Kitchener Road Sushi Tei at Tiong Bahru Plaza and Sushi Tei at Holland Village
8 HIGHLIGHTS RAS NEWSLETTER ISSUE 17
Press Conference on Impact of COVID-19
On 13 Feb 2020, RAS held a press conference for two reasons. One, many members of the press
have contacted us to enquire about the impact of the COVID-19. Two, we would like to take this
opportunity to share with the press the current and potential impact of COVID-19 to our businesses
and the challenges we have to face to save the livelihoods of our employees.
The press conference saw media reporters from The Straits TImes, Channel News Asia, LianHe ZaoBao,
Mothership.sg and more.
During the press conference, RAS announced that the association has appealed for partnerships
with 24 landlords. The association is hoping for at least a 50% rebate for the first 3 months.
Since Singapore announced it’s first confirmed case of the COVID-19, in just 22 days, F&B owners
saw a dip in earnings and customers and are looking at a 50-80% loss of revenue.
Wages and rental costs are two of the highest operating expenses.
Protecting the livelihoods of our people is of our priority, where
over 200,000 employees have been affected since the outbreak.
While there is an increase in food deliveries in this crisis, the drop
in revenue is currently way too high to be offset by any marginal
increase in online deliveries.
It is difficult to compare the current situation with the COVID-19
with the SARS outbreak. The public’s heightened fear to visit malls
makes it difficult for marketing campaigns to thrive. Restaurants
may also cannibalize businesses from others if they offer any
discounts and promotions during this time.
RAS also revealed that we were in talks with various government
agencies and had also previously penned a letter to Minister
Chan Chun Sing.RAS NEWSLETTER ISSUE 17 HIGHLIGHTS 9
RAS Townhall 69
Participants
48
Companies
On 5 March 2020, RAS called for a townhall meeting to share with members on how the association
is tackling the COVID-19 situation in Singapore.
Previously, RAS called for its members to take part in two snap polls, to provide relevant data to assist
in the on-going negotiations with various landlords. The data revealed that some businesses saw a
drastic dip in revenue of almost 80% in just one to two months.
The Management Committee of RAS shared information received from various landlords with regards
to rental rebates and advertising budgets. RAS members also shared their feedback and struggles
in this close-door discussion.
Enterprise Singapore was also present to note the feedback of our members and addressed concerns.
Workforce Singapore also gave a talk on the various grants available to help F&B players.
Also invited to the townhall were bank representatives from DBS, OCBC and UOB who provided
more information on Working Capital Loans to help our members tide through the crisis.
Power F&B Operations with Data Insights
As part of the Knowledge sub-committee, RAS together with Beyondsoft International conducted a
short sharing session, on 27 November, on how to use Big Data in F&B to increase sales and reduce
costs and how businesses can get the most out of their POS data.10 PROGRAMMES RAS NEWSLETTER ISSUE 17
5S Learning Journey 14
Participants
Held on 19 November 2019 at Sushi Tei (JEM Outlet), consultant Tjioe Ka In, shared with participants
how they could embark on a 5S programme which aims to raise productivity through enhancing
operational efficiency, organisational cleanliness and space utilisation.
Sushi Tei also shared their experiences as they utilised the 5S methodology and transformed their
kitchen. Tour of RAS 5S certified kitchen
Participants also had a rare opportunity to tour Sushi Tei’s kitchen which is RAS 5S certified.
Han Yuan Academy 4th
Joint Learning Mission 14
Chinese delegates
On 21 October 2019, RAS together with Han Yuan Academy conducted a joint learning mission in
Singapore. RAS and its members hosted 40 Chinese delegates over 5 days.
Participants visited unique and successful restaurant concepts in Singapore including restaurants
from Select Group, JUMBO Group of Restaurants , PUTIEN Restaurant, Palm Beach Seafood Restaurant
and TungLok Group.RAS NEWSLETTER ISSUE 17 PROGRAMMES 11
5S Programme
5S is a structured programme designed to systematically achieve organisational
cleanliness and standardisation in a workplace.
Using a list of five words starting with ‘S’; Sort, Systematise, Shine, Standardise
and Self-Discipline, the RAS 5S programme aims to raise productivity
through enhancing operational efficiency, organisational cleanliness,
and space utilisation.
RAS is the main training provider for 5S in the Food & Beverage (F&B) industry.
To date, over 100 restaurant outlets and manufacturers are 5S certified, including JUMBO Group
of restaurants, Palm Beach Seafood Restaurant, PUTIEN Restaurant, JP Pepperdine, Pine Garden’s
Cake, TungLok Group and Sushi Tei, among others.
SELF-
SORT SYSTEMISE SHINE STANDARDISE DISCIPLINE
SEIRI SEITON SEISO SEIKETSU SHITSUKE
To sort and throw To arrange Focuses on To maintain a high To uphold all steps
away unecessary necessary items in a hygiene and overall standard of as part of the daily
items. neat, prper manner cleanliness. workplace routine in your outlet.
so that they can be organisation by
easily retrieved. keeping everything
clean and orderly at
all times.
5S Benefits
EFFICIENT & HYGIENE & MAXIMISE CLEAN & SAFE
PRODUCTIVE SAFE FOOD RESOURCE & WORK
OPERATIONS REDUCE ENVIRONMENT
WASTAGE
Streamline and Minimise Emphasising Create a greater
standardise your contamination by proper date staff responsibility
workplace ensuring freshness labelling and and sense of
of food and proper proper belonging
handling of food organisation to
combat food
expiry for better
procurement
practices
Contact us to find out how
Email us at:
you can upgrade your
waiyee.kong@ras.org.sg !
kitchen today!12 PROGRAMMES RAS NEWSLETTER ISSUE 17
Sign up for the Global Ready Talent Programme!
Enterprise Singapore (ESG)’s Global Ready Talent Programme (GRTP) aims
to build a pipeline of talent to support Singapore enterprises with their
overseas expansion, by exposing young Singaporeans to internships and
overseas work opportunities. This helps overcome enterprises’ challenge in
finding the right talent to manage their overseas operations.
Singapore enterprises keen to build a talent pipeline to support their business
expansion can provide placements for both local and overseas internships.
ESG and Singapore enterprises or Institutes of Higher Learnings will co-fund
travel and subsistence allowance for students on overseas internships. On
top of this, Enterprise Singapore will provide funding support of up to 70%
for qualifying costs such as monthly stipend of students on internships, or
expenditure in sending these individuals overseas.
Email gregory.lim@ras.org.sg
for more information or to sign up!
Mentorship Programme
The RAS mentorship programme is an unique 6-month Programme Structure
programme that allows young F&B restaurateurs to learn
from our team of esteemed industry veterans. Duration of 6 months
Minimum of 6 hours one on
Mentors will guide their mentees through individual one, face to face contact
sessions and provide invaluable advice and insights. The during the programme
programme seeks to strengthen the ever-growing F&B
community and aims to bring business success to more Other modes of contact can be
local companies. through email, phone calls, etc
Mentors
Mentors from past and current programmes include:
Andrew Ing,
Arteastiq Ivan Teo, Director The Lo & Behold Group
Chief Operating Officer
Andrew Chan,
Aston F&B Specialities Aston Soon, CEO The Soup Spoon Managing Director
Cat & The Fiddle, Daniel Tay, Founder Andrew Tjioe,
Tung Lok Group Executive Chairman
Old Sheng Choong
Anthony Wong,
Creative Eateries Group CEO and Founder Udders David Yim, Co-Founder
Frank Lau, Diana Teo, Director
Gratify Group Waa Cow!
Founder & CEO
Damien Koh,
Joe & Dough Managing Director
KAZBAR
Angeles Herrero, Apply to be either a mentor or
Managing Director
Dickson Low,
mentee in our next in-take!
Revenue Valley Group Chief Operating Officer
Email us at
gregory.lim@ras.org.sgRAS NEWSLETTER ISSUE 17 HIGHLIGHTS 13
F&B Tech Reboot
Digitalisation has been a key pursuit of many F&B
companies in their bid to improve productivity and make
better-informed business decisions. However, interoperability
across different digital solutions deployed in silo is often
a major challenge, integrating these solutions are often
complicated and costly. Insights on customer purchasing
behaviour to support targeted marketing and business
plans may also be lost because of the lack of data sharing.
Companies are thus unable to maximise the value that
these solutions bring to their operations.
RAS, supported by Enterprise Singapore, launched an innovation challenge, F&B Tech Reboot,
on 6 November 2019. The challenge called for solutions to solve specific businesschallenges
through integrating software solutions with open Application Programming Interfaces (APIs). Software
partners with open and well-documented APIs were also engaged to supportnchallengers in their
submissions (www.fnbtechreboot.sg/solution-partners).
Four F&B companies (Bettr Barista, Straits Chinese Nonya Restaurant, The Soup Spoon and Wolf Burgers)
identified business cases for the challenge. Despite having different F&B concepts and varying levels
of digitalisation, they shared common woes in lacking strong interoperability across digital solutions.
These business challenges include manual reconciliation of voucher payments and accounting, and
integration across functions in outlet management such as order fulfilment, reservation management
and inventory.
A total of six teams from the Open Category and two teams from the Student Category submitted
their entries for the challenge.
As technology becomes more ingrained amongst F&B businesses, we hope that our business owners
can better harness the benefits of digitalisation to streamline operations, reduce overhead costs and
drive sales. To enable seamless integration across different digital solutions, we strongly encourage our
solution providers to consider developing open and well-documented APIs to facilitate interoperability
efforts for our businesses.
Results for the F&B Tech Reboot
Open The winner for each business case under the Open Category will be awarded
Category: test-bedding opportunities for their solution with the F&B player backing the business case.
Business Case Winner
Soup Spoon
Developing a solution to manage voucher payments and facilitate Mezzofy
backend reconciliation
Straits Chinese Nonya Restaurant
Developing an end-to-end digital solution for restaurant management Flex Solver
Student Business Case Winner Runnr Up
Category:
Team Singapore University of
Soup Spoon Team University of Melbourne
Technology and Design14 HIGHLIGHTS RAS NEWSLETTER ISSUE 17
Dialogue session with Mayor Low Yen Ling
On 24 October 2019, RAS together with Singapore Manufacturing
Federation, Franchising and Licensing Association Singapore
and Singapore Retailers Association organised a dialogue
session with Mayor Ms. Low Yen Ling, Senior Parliamentary
Secretary (SPS), Ministry of Manpower and Ministry of Education.
Ms Low Yen Ling spoke on the business case for creating
family and age friendly workplaces. To address our tight labour
market, businesses have to enable all workers, whether
young or old, to continue working productively for as long
as they are willing and able.
Membership
Since 1980, RAS has acted as a collective voice for the F&B industry and strives to advance the industry
through various platforms such as bridging closer working relationships between businesses and
government agencies, networking events for members, recognition and awards platforms and
administering programmes to drive business success.
RAS currently has a membership of more than 450 members, representing 700 brands that operate
approximately 3,600 outlets.
One-Time Entrance Fee Annual Subscription
Category Annual Revenue
(inclusive of GST) (inclusive of GST)
Ordinary Member Less than S$2 million S$107.00 S$128.40
From S$2 million to
S$107.00 S$256.80
less S$10 million
From S$10 million to
S$160.00 S$385.20
less S$20 million
From S$20 million to
S$214.00 S$642.00
less S$30 million
S$30 million
S$321.00 S$770.40
and above
Corporate Associate Member S$107.00 S$513.60
Individual Associate Member S$53.50 S$128.40
Institutional Member S$160.50 S$770.40
Join us as a Contact:
member today ! liyin.tan@ras.org.sgA Warm Welcome to Our
New Members:
Al-Azhar Eating Local Coffee People Pte Ltd Straits Chinese Nonya
Restaurant Pte Ltd Restaurant Pte Ltd
Loreen Zhou
Beyondsoft International Tasty Loong Pte Ltd
(Singapore) Pte. Ltd. MC Group Pte. Ltd.
The Alchemist Brew Pte Ltd
Butter Bakery Pte Ltd National Gallery Singapore
TheJellyHearts Pte Ltd
En Dining Bar Holdings Pte Ltd Omakase Pte Ltd
VERVE Holdings Pte Ltd
Gala Food Holdings Pte Ltd PopeJai Pte Ltd
Werk In Progress Pte Ltd
Home of Seafood (S) Pte Ltd Qi Xiang Technology Pte Ltd
Wok Hey Pte Ltd
Iron Chef F&B Pte. Ltd. Riverwalk Tandoor
Xiao Long Kan Dining
Kingdom Food Holding Pte Ltd Se La Vie Pte Ltd Management
Kopi Venture Pte Ltd Seonggong Holdings Pte. Ltd. Yunhaiyao Pte Ltd
Laifaba Enterprises Seventhsense Technologies
Private Limited India
Lao Huo Tang Group Pte Ltd
Soham Pte Ltd
Lemon Tay Pte Ltd
Join Us at Our Participate in Our
Upcoming Activities Programmes
Annual General Meeting 5S
Excellent Service Awards Mentorship
RAS Epicurean Star Awards Global Ready
Talent Programme
Gala Dinner 2020
For more information,
feel free to email us at
enquiry@ras.org.sgYou can also read
