Welcome to Germany. At the 5,400 stations nationwide operated by DB Station&Service AG - Bahnhof.de
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Welcome to Germany. At the 5,400 stations nationwide operated by DB Station&Service AG.
Contents
Foreword . . . . . . . . . . . . . . . . . . . . . . . . . . 02
A home for passengers and visitors. . . . . . . . 03 On-site service wherever you are. . . . . . . . . . . . . . 07
Stations: where people enjoy spending time Station-side or online
Ecological and logical. . . . . . . . . . . . . . . . . . 04 For Strong Rail. . . . . . . . . . . . . . . . . . . . . . . . . . . 08
Our contribution to a green future Boosting performance with our partners
Stations: a focal point of urban life. . . . . . . . 05 One-stop shop. . . . . . . . . . . . . . . . . . . . . . . . . . . 09
Innovations at and around stations The optimal mix of businesses at stations
Sustainable and forward-looking. . . . . . . . . . 06 About DB Station&Service AG. . . . . . . . . . . . . . . . 10
Developing, building and operating stations
1
Foreword
Dear Readers,
Twenty-one million people pass through our train stations throughout Germany each day. As impressive a figure
as that is, passenger numbers are set to increase considerably in the coming years.
To accommodate the increase, we will need to expand capacity at stations and ensure a smooth transition between
train transport, private modes of transport, public transport and new mobility options, such as carsharing and
e-scooters. Urbanisation is setting new standards. We are responsible for making sure that passengers and visitors
board and arrive safely and conveniently and that they enjoy the time spent at our stations. DB’s new Strong Rail
strategy means that we’re focusing all of our efforts on our core business.
We want to play a key role in decarbonising the transport sector and convince even more people to take the train
instead of driving. As modern mobility hubs, stations are an important component of decarbonisation. They are
the gateway to the rail system and the link connecting different modes in a single travel chain, whether travel is
for business or pleasure. Making our guests feel welcome at our stations is important to us. That’s why the more
than 6,000 employees of DB Station&Service AG work tirelessly on improving quality for passengers and visitors.
And that means making sure our guests feel they’re in good hands with us when it comes to the small things and
the not-so-small things. We’re excited to be working on new products and services, such as better information for
passengers, bicycle parking and shopping options at stations.
This brochure provides a general overview of the range of services offered by DB Station&Service AG.
Have a look and join us on our journey.
Kind regards,
Bernd Koch Heike Fölster Sven-Uwe Hantel Ralf Thieme
Chairman of the Member of the Member of the Member of the
Management Board and CEO Management Board Management Board Management Board Ralf Thieme, Heike Fölster, Bernd Koch, Sven-Uwe Hantel (left to right)
DB Station&Service AG for Finance/Controlling for Production for Human Resources
DB Station&Service AG DB Station&Service AG DB Station&Service AG
2
A home for passengers
and visitors.
Train stations: where people enjoy spending time
Focus:
• Efficient and safe station operation
•T
riple-S Centres for safety, service
and station cleanliness
• Facility management and winter maintenance
•S
ecurity management in close collaboration with
the German Federal Police
•S
tations equipped to meet the needs of the
target group
Hubs for travelling, spending time and connecting, And we’re not leaving anything to chance when it
train stations have long been more than just a place comes to safe, efficient and customer-oriented
to catch a train. Stations are where we welcome our processes. We’re constantly refining our economical,
guests – millions of times a day. We’re Germany’s sustainable and forward-looking concepts for
biggest host and already welcome some 21 million metropolitan train stations, junction stations, S-Bahn
passengers and visitors to our more than 5,400 stations and feeder stations. We’re also creating
stations each day. Passenger numbers will increase solutions that make our stations a safe place where
sharply in the coming years and we’re adjusting our people enjoy spending time, even during events and
capacity and services accordingly. out-of-the-ordinary situations.
3
#strongrail
Deutsche Bahn is living up to its responsibilities
and strengthening rail transport in Germany: for the
climate, for people, for the economy and for Europe.
Ecological and logical.
Our contribution to a green future
Our stations offer solutions for different needs –
mobility, communications, business and leisure.
The growing popularity of public transport and sharing
services mean that stations are increasingly becoming
modern, green hubs for different types of mobility.
Our stations provide an optimum connection to the
surrounding area and rural areas. We’re adding and
connecting even more transport options while offering
an appealing range of services for different target
groups to make stations attractive places for passengers,
visitors, commuters and our partners.
Sustainability is an important aspect of building new
stations. The first green stations in Kerpen-Horrem Focus:
(North Rhine-Westphalia) and Lutherstadt Wittenberg •S
ustainable conceptual design for new stations
(Saxony-Anhalt) are charting our future course for more and upgrades to existing stations
environmentally friendly stations. Resource-saving
technologies round out our green profile for making the • Networked transport services at stations
future of station operation more climate friendly. •P
roject development for utilisation concepts and
Currently 33 stations run on renewable power, including operator models for stations
our 15 busiest stations. Beginning in 2021, we will be
supplying even more stations with renewable power. •A
ccessibility at stations and renovation of station
entrance halls with listed-building status
Horrem Station
4
Stations: a focal point for
urban life.
Innovations at and around stations
People who take the train want a comfortable, safe making modern parking available for bicycles and
and fast way to get around. And when they arrive, enabling the switch to on-demand solutions.
they want flexibility for transfers and onward travel. Stations are becoming mobility hubs that offer
Our stations are hubs of innovative, environmentally services for making the first and last mile comfortable
conscious travel – whether by long-distance train, and convenient, whether you’re going home, visiting
regional train, urban public transport, bicycle, friends or commuting to work.
electric scooter or carsharing. We always aim to meet the needs of our passengers
We’re also bundling new trends in mobility at our and visitors. We’re making our stations places where
stations to become even more climate friendly, people enjoy spending time.
expanding the charging infrastructure for e-mobility,
Focus:
•U
rban analytics: analysing location, mobility
and logistics factors
• Connecting mobility and logistics services
•D
esigning and providing new solutions at and
around stations
5
Sustainable and
forward-looking.
Developing, building and operating stations
Our 5,400 stations throughout Germany are We also invest in making rural and urban stations
synonymous with convenient travel and climate- places where our guests enjoy spending time.
friendly mobility. We are responsible for designing We ensure accessibility and preserve station
spaces, performing maintenance, preserving entrance halls with listed-building status. Around
historic structures and developing new utilisation EUR 1.3 billion is invested in modernising our
concepts. Sustainable and smart solutions are stations each year. We are also responsible for
especially important. We build new stations with over 130,000 assets that require maintenance, such
environmentally friendly operations concepts as lifts, lighting systems and dynamic displays.
consistent with these principles. We use location,
mobility, logistics and public data to develop ideas
for how to make the use of open space inside and Horrem Station
at stations greener and more efficient. We ask
questions like: Where would it make sense to build
Focus:
new mobility stations? And how great is the need •D
evelopment, planning and conceptual design of station real
for hire stations and on-demand solutions? estate and infrastructure
• Large-scale projects and construction management
• Systems technology and structural engineering
• Programme and investment management
• Technical maintenance and management
• Facilitation and project control
• Consulting on building and operating stations and station facilities
6
On-site service
wherever you are.
Station-side or online
Customers, and keeping them satisfied at our stations, mobility by train and make travel more convenient
are our top priority. Our friendly, knowledgeable for our guests. And our new digital services will
service staff members and DB Information are often make us available to our customers more quickly and
the first points of contact for passengers and their more intuitively. We’re developing and testing digital
questions, concerns and suggestions. We’ve also end-customer services and business models and are
added location-specific services to our range thanks constantly introducing innovative customer-oriented
to smart connections. For example, passengers can concepts at our stations. It is our responsibility to
use our mobility service, luggage services, and safe ensure safety, station cleanliness and service, but
and convenient parking near stations through our more than that, we have to commit to making our
affiliate DB BahnPark. We keep passengers and visitors guests feel welcome at stations and promoting the
up to date at stations and digitally with connected association between the time they spend at our
information systems and use a variety of communica- stations and an enjoyable travel experience.
tion channels, such as bahnhof.de and the Bahnhof live
app, to inform them of disruptions and changes. These
are a few of the ways we promote climate-friendly Focus:
• Mobility-oriented service concepts
• Information services for passengers
• Mobility service
• Lost property management
• Luggage services
7
For Strong Rail. Focus:
Boosting performance with our partners
• Customer-focused sales management
• Development of financing strategies
• Station pricing system based on level of service
• Development of new products and services
Munich Central
More than 400,000 trains from over 120 rail companies We act with the interests of our customers in mind
stop at our stations each day. We are part of a strong and focus on passengers’ needs and requirements.
network and work closely with state and local At DB Station&Service AG, we structure station
authorities, investors, rail companies and local public services based on the amount of traffic and the
transport authorities to continuously improve local, buildings and facilities in place. We work with our
regional and long distance service and make the time partners to improve the visitor experience at stations
passengers spend with us more enjoyable. We’re and offer additional attractive options for implemen-
always a professional contact, offer a collaborative ting new, smart business models for mobility. And in
relationship and work with our partners to develop doing so, we play an important role in decarbonising
visions for our stations and the station environment. the transport sector in Germany.
Process design with our partners is optimised and
solution-oriented.
One-stop shop.
The optimal mix of businesses at stations
Train stations in big cities offer a wide range of feel at home with attractive offers and give them Focus:
shopping opportunities, from fresh rolls and the the opportunity to try out new concepts. They
• Site analysis
day’s newspapers to the latest fashion. At rural and benefit from our growth strategy, which is based
commuter stations, platform kiosks are often the on optimising the mix of businesses, raising the real • Space utilisation and leasing concepts
place to go for a coffee and a newspaper. We’re net output ratio and expanding space around the
• Development of the optimal mix of businesses for any location
one of Germany’s largest lessors of commercial station. We’re also interested in attractive concepts
space, with some 920,000 square metres available. ourselves. That’s why we’ve developed ServiceStore • Marketing management
Our consultants are knowledgeable contacts for DB, a franchise of convenience stores offering
• DB ServiceStore franchise
commercial customers in a wide range of sectors. station visitors and passengers convenience items,
We analyse locations, develop an optimum mix and in some cases, tickets.
of businesses for our stations and organise the
entire leasing process. Passengers and visitors
aren’t the only ones who should feel welcome at
stations. We want to make shops and businesses
Berlin CentralAbout
DB Station&Service AG.
We welcome around 21 million passengers and visitors at our stations
a day, over 30 times more people than all of Germany’s airports.
Altogether, our 920,000 square metres of commercial space
is the size of 130 football pitches.
We operate 5,400 stations – ten times more than the number of
motorway service areas in Germany.
Our approximately 6,000 employees would fill up 14 ICE trains.
End to end, our platforms would be 1,900 kilometres long, or the
distance between Berlin and Madrid.
Frankfurt Central
10With some 6,000 employees,
DB Station&Service AG generates around EUR 1.3 billion
in revenues.
21 million
passengers and 150 million
visitors each day station stops
per year
120
920,000 m 2 rail companies
serving stations
of commercial space
5,400
stations
EUR 1.3 billion
in revenues
700
station buildings 6,000
employees (headcount)
2,700
tenants
All figures are rounded 11Publishing details
DB Station&Service AG www.bahnhof.de
I.SVC3 www.deutschebahn.com
Europaplatz 1, 10557 Berlin, Germany
VPS 70401019 Subject to change without notice.
No liability for errors or omissions.
Photography: Last modified: April 2020
Getty Images / Spreephoto / Jens Fersterra: Cover
Getty Images / westend61: p. 1
DB Station&Service AG / Philipp von Recklinghausen: p. 2
Getty Images / andrest: p. 3
DB Station&Service AG / Christian Gahl: p. 4
Getty Images / westend61: p. 5
Getty Images / westend61: p. 5
DB Station&Service AG / Christian Gahl: p. 6
DB Station&Service AG / Pablo Castagnola: p. 7
Getty Images / westend61: p. 7
DB Station&Service AG / Uwe Miethe: p. 8
Getty Images / gilaxia: p. 8
DB Station&Service AG / Christian Bedeschinski: p. 9
DB Station&Service AG / Wolfgang Klee: p. 10
DB Station&Service AG / Christian Gahl: p. 12
Lutherstadt Wittenberg Main Station 12You can also read
