WE'LL ROLL UP OUR SLEEVES AND GET STUCK IN - You roll out your local plans - PlaceMakers
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ISSUE 76 GET YOUR JUNE/JULY 2019 SKILLS MAINTENANCE POINT! You roll out your local plans WE’LL ROLL UP OUR SLEEVES AND GET STUCK IN See page 36
FOREWORD VIEW FROM THE GM OPERATIONS CHANGE IS THE ONLY CONSTANT Whether you’re somebody who embraces change or resists it, you now have a vital opportunity to influence the next chapter in the evolution of our building laws. In what amounts to the most significant regulatory reform since the current Building Act was introduced in 2004, MBIE has invited everyone in our industry to have their say on its future. If it’s something you’ve been putting off because you’re too busy, don’t forget that the window for submissions closes on 16 June. On page 7, we look at the scope of the Government’s proposed reforms and the motivation behind them – from building products and methods, to the LBP scheme, risk and liability, and penalties for misconduct. ADVERT As always, Under Construction will endeavour to keep you up to speed with the latest news and developments – both in print and online. Reflecting the widescale changes currently taking place across the industry, this issue also takes an in-depth look at another avenue of reform – vocational training – and sets out the compliance timeframe for the Healthy Flexibility can be a great Homes Guarantee Act Regulations. asset in any team – having There’s further regulatory insight from MBIE, covering labour-only contracts the tactical acumen to and product compliance – as well as advice on flexible employment switch the gameplan can arrangements. reap great rewards on the Flexibility can be a great asset in any team – having the tactical acumen to sport field, so why not in switch the gameplan can reap great rewards on the sports field, so why not business? in business? It may also help combat the worrying levels of mental illness within construction – something that we all need to better understand. See our report on page 20. Health and wellbeing must remain at the top of our list in business, alongside profit and success. Another element of a ‘healthy’ business is community outreach. On this subject, I’m extremely proud of the newly formed PlaceMakers Foundation – combining our charitable giving, the skills of our people and customers, and our resources, to help make a lasting difference. Read how this initiative is already making a positive difference on page 36. MAKITA 18V 5AH BRUSHLESS 5 PIECE KIT DLX5047T Kit includes: As always, I hope you find this issue informative and enjoyable. • Brushless hammer drill DHP481 • Brushless reciprocating saw DJR187 • Brushless impact driver DTD153 • 2× 5.0Ah batteries GREAT RATE $ 1,499 • Brushless angle grinder DGA504 • Rapid charger Gary Woodhouse • Brushless circular saw DHS660 • Tool bag +GST General Manager Operations 5080121 Trade price and bonus offers available exclusively to trade account customers. All prices exclude GST. Products featured may not be stocked in all stores but can be ordered in at the advertised price. Offers valid from Saturday 1ST June – Wednesday 31ST July 2019. 1
CONTENTS BUILDERS BUSINESS NEWS CHALLENGES OF TRAINING Builders’ Business is a column by builders for builders. Its objective is to provide a forum, 4 PAC NEWS Apprentice focus: read why these apprentices chose building as their new career; Apprentice of the particularly for small business operators, in which to share knowledge, experience, tips and ideas Month 16 INDUSTRY NEWS BCITO responds to proposed ITO changes; How the Healthy Homes Act will change the state of Q What do you find most challenging about taking on a new apprentice : ? houses in New Zealand; Spotlight on mental health; Tauranga City Council takes action over Firm: Johnny Neil Building Firm: Werder Construction Firm: M O Brown Builders Limited 20 Bella Vista debacle Principal: Johnny Neil Principal: Jarrod Werder Principal: Mike Brown FEATURES Location: South Taranaki Location: North Taranaki Location: Christchurch Staff: 17 Staff:12 Staff: 10 3 BUILDERS’ BUSINESS Business practices of your fellow builders I’ve had some challenges in training I can’t say we’ve ever had a bad We only have one apprentice right apprentices, with the younger time with any of our apprentices. We now. We generally don’t experience personnel coming through not fully currently have one training with us. We many challenges, as most apprentices 7 MBIE Have your say on the Building System Legislative prepared to commit. Sometimes it’s typically take on older apprentices — we’ve taken on have been driven and Reform the lack of necessary knowledge, and those in their late twenties — and they dedicated to carving out a career in other times it can be an absence of tend to bring with them more life skills construction. 10 MBIE – CODEWORDS Laws around labour-only contracts; Be proactive enthusiasm for the type of work we do. and a mature attitude. 26 about product compliance concerns We’re lucky enough to have many of 12 BRANZ Don’t let run-off ruin your good work! For many of the young individuals We haven’t had a young person take our apprentices stay with us and we coming in to the industry, life is moving up an apprenticeship with us, but see our investment pay off. There have fast and there is difficulty committing to despite hearing some stories of young been some young apprentices come 24 SUCCESSFUL BUILDER Use your monthly numbers to make sure you stay on the culture and hard work required in individuals creating some issues for through, but most would be 20 or 21 top of your business’ health the construction industry. This sometimes other employers, I wouldn’t be totally years old. leads to them taking days off to do against it. 26 SITE SAFE Top tips for weathering winter things that aren’t necessarily worthy of We believe part of our success missing out on work for. We typically take on older is having a good recruitment process. We have networks with the 32 BUILTIN Builtin shares its top 12 most common contract work In saying that, I’ve had some talented apprentices — and they tend Ara Institute of Canterbury, which queries apprentices come through and to bring with them more life helps us identify individuals who have 32 they’ve become part of our family and skills and a mature attitude proven they have what it takes. BCITO contributed to our dedicated team right is always helpful, too. from the start. There are pre-trade courses that prepare OTHER STUFF younger aspiring workers well enough However, I can understand how some There is obviously a shortage of skills, for the challenges they’d face in an employers might have problems with and that means many businesses are apprenticeship. However, we appreciate some kids fresh out of school, as they 36 SPONSORSHIP PlaceMakers Foundation helps fulfil builder’s taking a chance on younger individuals how well the older apprentices accept might not have the work ethic required dream to help Dunedin youngster to plug the gaps. I think it places more of mentorship and commit to our ethos, as for this industry. 36 SKILLS MAINTENANCE Record your LBP skills maintenance – you’ve an emphasis on making sure employers it helps us avoid any challenges while earned it! hire the right personnel to ensure they we guide them through training. get a return on their investment. 36 NOW HAVE YOUR SAY... WIN! ISSUE 76 > JUNE/JULY 2019 HOW DO YOU FEEL ABOUT CHANGES TO THE LBP SCHEME PROPOSED IN MBIE'S >PUBLISHER > DCL Corporate Publishing > ENQUIRIES > editor@pmunderconstruction.co.nz; (04) 384 5689 BUILDING REFORMS? ANSWER THIS QUESTION TO ENTER OUR QUARTERLY PRIZE DRAW DCL Corporate Publishing reserves the right to accept or reject all editorial or advertising material. No part of Under Construction magazine may be published without the express permission of the publisher. All rights reserved. Opinions expressed or imagery in Under Construction magazine are not necessarily those of PlaceMakers or the publisher. No responsibility is accepted for the suggestions of Email your answer with your full name, contact phone number, company name, number of full-time staff and the city or town in which you’re based to editor@pmundersconstruction.co.nz. All responses must be submitted the contributors or conclusions that may be drawn from them. Although the publisher has made every effort to ensure accuracy, the reader remains responsible for the correct use and selection of any tools, by 25 June 2019. The answers to this question will be published in Under Construction August/September 2019. materials and systems followed, as well as the following of any laws or codes or standards that may apply. 2 3
PAC NEWS PLACEMAKERS APPRENTICE CREW HEADLINE MARCH APPRENTICE OF MONTH FROM THE GROUND UP Standfirst Thorough planning produces a quality outcome C T Our new apprentice column provides an opportunity for PAC members to share their views, experiences and opy ideas, while providing insight for builders who employ them. This month’s question is: hird-year apprentice Kane Nisbet The planning kept him ahead of the stepped up to the plate when he work being done each day while was faced with the excavation of breaking down each task in detail footings for two houses, making sure ensured everything was in line with the he was always prepared for the next design. stage. The careful planning and dedication Q What The job included concrete footings and resulted in Kane passing inspection and made you change career direction to beams, shutters for steps in footings, receiving high praise from his boss and : start working in construction ? steel cages and starters, plus having to mentor. consider safety and time management. The experience taught Kane that being Kane’s preparation involved spending calm, breaking down tasks, and being Planning champ, Kane Nisbet, collecting his prize two hours of his Sunday afternoon a positive team member makes a big 2nd from PlaceMakers Wairau Park Name: Dan Name: Matt JUST FINISHED Name: Chelsea 1st to create a plan that included helpful difference in finishing a job well. It also YEAR YEAR strategies. This allowed him to showed him the importance of not The judges were impressed by Kane’s Location: Auckland Location: Russell Location: Queenstown approach the work on Monday with being afraid to ask questions, which approach — completing a demanding confidence and a strong idea of the is all part of the learning process and task by creating a detailed plan to appropriate processes. honing your craft. reach a quality standard in his work. I had moved back from Australia, I had always wanted to go into I’ve always loved design, and where I was driving trucks, and I didn’t trades as a teenager, but my parents even left school early to start post want to do that in New Zealand, especially being in Auckland with all convinced me to go to uni and pursue a desk career – which I did for a number grad graphic design studies. After two years of studying, two diplomas APRIL APPRENTICE OF MONTH the traffic, so I started considering my of years. and five years in the industry in options. Auckland, my rose-tinted glasses Communication and planning key to solving workplace problem By the time I was 29, I was the director had lifted and I was struggling to My dad was a builder. I grew up of my own sales and marketing company get ahead in an underpaid and F spending school holidays helping out on — but I was still drawn to the trades. overpopulated career. ourth-year apprentice Patrick Leckie off the existing top plates to get them sites (back in the days when that wasn’t I decided to give up my role to start in the channelled his best problem-solving to height. an issue), so building was a natural building industry on labourer’s wages. With two brothers and a partner skills when faced with the situation option, but I didn’t want to work for as builders, it was something I’d of having to fit five 380mm wide full It took two days to have the PFCs in someone else at the age of 29 after While it might seem a bit nuts, it was always been around, so I had some rectangle PFCs into an existing home. and braced, and the experience taught being my own boss for so long. a great decision for me personally idea what to expect. My partner Patrick some important lessons. and a worthwhile career move – I’ve and I were also keen to buy some The crane with the PFCs could not reach I had some money saved, so I started now completed my apprenticeship and land and build our own house, the entry of the house, so Patrick and “Communication is key and taking the Patrick walked away with a Stabila line my own company, and asked my dad taken over the business I was previously which wasn’t going to happen in his colleagues cut some pipe and built time to come up with a thorough plan is laser level to come on as co-director and train me working for! Auckland, so we decided to move to plywood ramps to roll them in. vital when there is seven of us involved,” up as an apprentice. It’s been all go Queenstown. said Patrick. “I also learnt the hard way since then, and things are going really Work is going well for our six-strong Patrick made sure the floor was how heavy PFCs are!” well. We’ve completed nine houses and team and we have jobs booked for the I started work for the same company protected too, as this was already haven’t failed a single inspection, which next few years. as my brother and partner as finished. It took seven of the team to roll The judges admired Patrick’s is apparently a pretty good record, a labourer and, after a few months, them in, with the lightest PFC weighing strategic thinking and approach to so I’m pretty happy with the direction I’d highly recommend others to consider decided it would make sense to start 550kg! Once they were rolled into the communicating with the team I chose. making the change and flex your mind an apprenticeship. Six months in, house, they used Genie lifts and strops to get the job done. as well as your muscles – there are so I am absolutely loving it, although We have three full-time contractors, many avenues and aspects to explore in I have to admit it was pretty and I really enjoy the freedom and building that you’ll never get bored! exhausting at first. I still love graphic leadership that comes with owning design, and work for a few other PA C C A S H T R A D E D I S C O U N T S a business, while also learning so much clients in the evening to keep it up. D o n ' t f o r g e t t h a t a l l c u r r e n t PA C m e m b e r s h a v e a c c e s s t o every day. cash trade discounts on safety gear and hand tools plus other product ranges (some exclusions apply) at all P l a c e M a k e r s b r a n c h e s . V i s i t t h e PA C h u b f o r m o r e d e t a i l s - 4 pac.placemakers.co.nz 5
S l S E REGULATION - CONSULTATION m a l o N p A c MBIE BUILDING SYSTEM LEGISLATIVE REFORM HAVE YOUR SAY ON NZ BUILDING LAWS! BIG ON BENEFITS MBIE is proposing major changes to our building laws to improve the quality of building work – these are the most significant reforms since the current Building Act was introduced in 2004 A n efficient building regulatory BUILDING PRODUCTS AND unlicensed people to carry system isn’t the sole METHODS out plumbing, gasfitting and • EASILY INSTALLED • 16MM WHITE CABINETRY responsibility of government. • Clarify roles and responsibilities for drainlaying work. Everyone in the sector must work building products and methods. • MULTIPURPOSE UNIT • FORMICA 30MM IMPERIAL together to lift the level of quality, so RISK AND LIABILITY WHITE BENCHTOP things go right the first time – and, if • Require manufacturers and • Require a guarantee and insurance • GREAT VALUE FOR MONEY • HANDLE-LESS SOFT CLOSE they do go wrong, there are fairer suppliers to provide information product for residential new builds • MANUFACTURED IN NZ DRAWERS & DOORS outcomes. about building products. and significant alterations, and allow homeowners to actively opt WHY REFORMS ARE NEEDED • Strengthen the framework for out of it. The building sector faces a number product certification. of long-standing problems. These • Leave the liability settings for problems range from low productivity • Make consenting easier for modern building consent authorities and inefficient practices and methods of construction including unchanged. ADVERT processes, to skills and labour off-site manufacturing. shortages, to poor health and safety. BUILDING LEVY We’ve talked to people across the OCCUPATIONAL REGULATION • Reduce the building levy from $2.01 sector about problems with how the • Change the licensed building including GST to $1.50 including regulatory system functions. Our practitioners scheme: GST (per $1,000). conversations revealed three common themes: - Introduce a tiered licensing • Standardise the building levy system for LBPs to establish threshold at $20,444 including • Roles and responsibilities are not a progression pathway, GST. clear. including a specific licence for supervision. • Allow MBIE to spend funds raised • 1800(W)×588(D)×900(H)mm • Information isn’t available when by the building levy on broader • Optional depth • Sink bowl not included it’s needed. - Simplify the licence class stewardship of the building sector. categories. • It’s difficult to hold people to OFFENCES, PENALTIES AND • 1200(W)×588(D)×900(H)mm account for the quality of their - Introduce behavioural PUBLIC NOTIFICATION • Available in either two 2 door or 2 drawer work. competence requirements • Increase the maximum financial • Appliance space right hand • 15 YEAR WARRANTY for LBPs. penalties. • Sink bowl included ON CABINETRY WHAT’S IN THE REFORM PACKAGE? • Raise the competence standards • Set different maximum penalties for EASILY ORDERED • LIFETIME WARRANTY These are the most significant reforms and broaden the definition of individuals and organisations. PRODUCT ON INTERNAL HARDWARE since the current Building Act was Restricted Building Work. introduced in 2004. They affect • Extend the time enforcement people, products and practices • Introduce a new licensing scheme agencies can lay a charge from six across the sector. The proposals are for engineers and restrict who can months to 12 months. BUY EITH ER A L AU N D R E T T E O R summarised below. There are more details about these proposals in the carry out safety-critical engineering work. • Modify the definition of ‘publicly K I TC H E N E T T E A N D R E C E I V E full discussion paper and summaries of each part. • Remove exemptions that allow notify’ in section 7 of the Building Act. A FR E E C AROM A S I N K MIXER VALUED AT $229 INCL GS T HAVE YOUR SAY! SUBMISSIONS CLOSE ON 16 JUNE 2019 MBIE will use the information from the submissions to refine its proposals. The Minister for Building and Construction will *Offer exclusive to PlaceMakers trade account holders only. Purchases of either the PlaceMakers launderette or kitchenette must be placed on a current PlaceMakers trade account between 1ST June to 31ST July 2019. Free tap is 3601751 Caroma Husk dual spray tap mixer valued at $299+GST. Offer available to first 30 customers, while stocks last. Tap will be delivered with unit. Please refer to your local branch for delivery time frames. then decide what changes to recommend to Cabinet. 7
REGULATION - CODEWORDS MBIE LABOUR-ONLY CONTRACTS This is because the Board does not deal first checking that a building YOU ARE THE EXPERT SO USE with payment or contractual disputes consent has been issued. YOUR JUDGEMENT and instead determines whether the LBP Homeowners are not experts in the has met their obligations specified in • Deviating from the building consent. building process and may sometimes the Act. fail to fully understand their obligations • Failing to obtain confirmation for regarding building consents. LBPs are a minor variation or amendment in a better position to identify a lack of before continuing work. adherence to the consenting process. As an LBP, you are always If something isn't right with the building Use your own judgement, rather than accountable to the Board consent, alert the homeowner and trusting that the homeowner has it right for your conduct refrain from starting or continuing or that you won’t be held accountable work until the issue is resolved. While for any non-compliant work. it may not be your responsibility to obtain the building consent, you will be In the next issue, we will look at your COMPLY WITH BUILDING responsible if you do any building work responsibility to produce quality work CONSENTS that does not comply with a building and an accurate Record of Work. In many cases, as an LBP on a labour- consent, if one is required. only contract, you will not be directly responsible for managing the building consent application. All LBPs, however, have a responsibility to ensure that a building consent is obtained (if one is required) before commencing work and to build to the agreed consent. The Board expects LBPs to understand the building consent process and to hold themselves to a high standard throughout the compliance process. The Board has acknowledged that a power imbalance may exist between an employer and employee; however, as an LBP, you are still responsible for your own conduct COMPLAINTS SHOW MAIN PROBLEMS The Board's Annual Report 2018 noted MBIE discusses liability versus accountability when it comes to labour-only contracts numerous complaints relating to LBPs not complying with the consenting I n the first of a two-part the type of contract you are working as agreed, and the client must pay for processes. The complaints highlighted series highlighting common under. them. Failure by either party could the following failures: misunderstandings about the lead to court action, where the party Even if you want to make a minor variation or amendment, you must obtain confirmation from the responsibilities of a Licensed Building The Board has acknowledged that in breach may be found liable for their • Carrying out building work without homeowner and designer before doing so Practitioner (LBP) under a labour-only contract, we discuss liability as opposed a power imbalance may exist between an employer and employee; however, role in the contract. CODEWORDS QUIZ ISSUE XX to accountability and building consents. as an LBP, you are still responsible for You might not have a contractual your own conduct. arrangement with the client, but rather CODEWORDS QUIZ ISSUE 89 There has been an increase in with another contractor while under complaints made to the Building This means that, even if your employer a labour-only contract. In this situation, Practitioners Board about LBPs not has instructed you to do something, you are probably only liable to the 1 There is a dispute between the client 2 There is no building consent for 3 True or false – homeowners should fulfilling their obligations under you are personally accountable to the contractor who engaged you for the and your main contractor over the a piece of work you are about to have all the required knowledge for a labour-only contracts. Board for your actions as an LBP. Your work you do for them. quality of the build. You were working undertake, and the work is not exempt build, so you can just follow orders. under a labour-only contract. Which under Schedule 1 of the Building Act licence could be put at risk if you act of the following is true? 2004. What should you do? a) True, nothing to worry about as they’ll LBPS HAVE RESPONSIBILITIES dishonestly to benefit your employer. However, as an LBP, you are always face the consequences. AND OBLIGATIONS accountable to the Board for your a) You are liable, no matter what. a) Start work, as the main contractor b) False, you are the expert and assures you the consent is on its way. There is a myth that LBPs’ responsibilities LIABILITY VS ACCOUNTABILITY conduct. If you fail to maintain b) You will be liable but only if you need to make sure you meet your are lessened in labour-only contracts. When a homeowner signs a contract standards, the homeowner can lay completed a ROW for the work. b) Don’t worry about it – it is the responsibilities. responsibility of the homeowner. with a contractor, there will be a complaint to the Board. c) You are accountable to the Building This is not true. You cannot contract out a contractual liability between the Practitioners Board for your work. c) Refuse to start work until you have seen the consent. of your responsibilities and obligations two parties. This means the contractor The Board can then discipline you, as an LBP – they are set regardless of must provide the goods and services regardless of who you are contracted to. 8 www.building.govt.nz 9
REGULATION - CODEWORDS MBIE • Where it was purchased or who it PRODUCT COMPLIANCE CONCERNS was supplied by, if this is known. • Compliance information available for the product from the manufacturer or supplier, such as test reports, assessments or calculations, claims of compliance and technical information. • The reasons why you believe the product does not comply with the Building Code. • Evidence of failure, such as photographs or locations where the product was used. • Information you think supports an investigation. Please send the information and the complaint to: products@mbie.govt.nz Or post to: An MBIE investigation raised concerns that some importers were supplying plumbing fittings without documentation to support code compliance Building System Assurance – Products All information received by MBIE is Information Act 1982. Ministry of Business, Innovation public information and, if requested, To find out more, visit and Employment the details of your complaint may have www.building.govt.nz PO Box 1473 to be released to other individuals and search for `product assurance´. Wellington 6011 or organisations under the Official If you have a complaint about a building product, or are concerned that a building product doesn’t comply with the Building Code, get in touch with MBIE The ever-growing range of building products on the market comes with concern that not all are CODEWORDS QUIZ ISSUE 89 what they claim to be or even meet New Zealand Building Code requirements. What is MBIE doing to address this issue? 4 MBIE’s job in relation to new building 5 If a complaint to MBIE does not have 6 As the result of a complaint products is to: a lot of detail or evidence: regarding a building product, MBIE M can: BIE has a mandate to monitor • Guidance issued to the industry. The MBIE products team works a) You are liable, no matter what. a) It will be difficult for MBIE to take the building product market alongside other teams within MBIE, such action on the complaint and it may a) Order the supplier to refund b) Assess every new building product not be investigated further. CODEWORDS QUIZb) everyone who has bought the and investigate complaints when products don’t comply with the • More education provided to those involved in manufacturing, as Trading Standards, which ensures safe products, accurate measurement on the market to see if it complies with the Building Code. ISSUE XX An investigator can fill in missing product. details and evidence. b) Ban the product to protect other Building Code. supplying, specifying or installing and quality fuel, and other government c) Investigate misleading advertising of people from using it. building products. organisations and licensing boards such building products. c) It doesn’t matter, the burden of proof is on the supplier to provide evidence c) Fine the supplier for false advertising. MBIE MONITORS AND as WorkSafe, the Ministry of Health and that the complaint is wrong. INVESTIGATES TELL US IF YOU HAVE CONCERNS the Plumbers, Gasfitters and Drainlayers Monitoring the market can establish If you have a complaint about Board. 7 Who can make a complaint to MBIE 8 If you lay a complaint with MBIE about c) All complaints automatically whether there is a widespread problem a building product, or are concerned about a building product? a building product, who can see the go on the MBIE website for with a product that could affect that a building product doesn’t comply SUPPLY INFORMATION AND details of the complaint? anyone to see. a significant number of buildings, should with the Building Code, you can get in EVIDENCE a) Only someone who has purchased the product themselves. a) Only MBIE staff. it continue to be supplied and used in touch with MBIE. Often product complaints lack enough building work. specific detail or evidence, which makes b) LBPs who are experts on that type of b) Complaints sent to MBIE fall within building product. the definition of official information If the complaint is about false it difficult for MBIE to get a clear picture and, if requested, MBIE may have to An investigation by MBIE might result or misleading information or of the problem or take further action. c) Anyone. release details about the complaint in: unsubstantiated claims, MBIE may to other individuals or organisations For MBIE to investigate a complaint, the where appropriate under the Official refer the complaint to the Commerce Information Act 1982. following information is required: • A formal warning or ban issued on Commission if it falls within its the use of the product. jurisdiction. • The name of the building product. 10 www.building.govt.nz 11
TECHNICAL BRANZ GOOD RIDDANCE TO RUN-OFF run into waterways or drains. trenches before pouring concrete to stop slurry spilling out and into CONCRETE, ASPHALT AND It’s not just bad news for drains. BITUMEN WASTE Concrete wash water, cement slurry, nature – under the Resource • Diverting it onto on-site grass or asphalt and bitumen can join run-off Management Act, those soil for later clean-up. when the materials are laid, equipment responsible could be fined up is washed or concrete is waterblasted • Containing it in an appropriate to expose aggregate. Concrete and to $600,000 or face two storage tank if possible. cement products can change the pH years in prison levels of streams, killing wildlife. One Talk to subbies and delivery drivers bucket of concrete wastewater in to make sure they wash concrete a stormwater drain can kill hundreds Contain run-off from concrete, asphalt equipment on unsealed ground on site, of fish and eels. It takes 100,000 litres and bitumen on site by: such as gravel or grass, and they don’t of freshwater to dilute just 1 litre of let washing water or concrete slurry run concrete slurry to safe levels. • Dewatering pile holes and footing into stormwater drains. Keep New Zealand waterways clear! Bare soil and loose materials on site can be swept up by heavy rain; where this runs down stormwater drains, it will flow straight into local streams or the sea and can be seriously harmful Uncontrolled run-off from building sites that may contain chemicals or toxins can enter and clog waterways, drains and the stormwater system, killing plants and wildlife. It may also be carried onto nearby properties, upsetting neighbours. There are many practical ways to stop it B are soil and loose materials on site • Using tarpaulins or shotcrete to planting or new grass. Figure 1 A silt fence reduces sediment run-off on sloping sites can be swept up by heavy rain (or protect exposed soil. water from any other source) to • Controlling the flow of water with become run-off. Where this runs down • Removing the minimum amount of channels or contour drains. stormwater drains, it will flow straight vegetation possible. into local streams or the sea. This can SEDIMENT CONTROL PROVE YOUR KNOWLEDGE be seriously harmful, especially if the • Having just one stabilised Control sediment run-off with: Tick the correct answers below and record what you’ve learnt in the record of learning on the back page! run-off carries concrete waste, paints or accessway onto the site and putting chemicals. down gap 65 aggregate to stop • Vegetation. drivers tracking dirt onto the road. 1) Which of the following is NOT a listed 2) What impact can concrete and 3) Why should builders ensure they stop It’s not just bad news for nature • Silt fences on the downhill side of way to prevent run-off? cement products have on streams? uncontrolled run-off? – under the Resource Management • Diverting water (other than rain) sloping sites to capture sediment a) Using tarpaulins or shotcrete to a) They can change the pH levels, a) It can damage the environment. Act, those responsible could be fined away from earthworks and onto run-off (figure 1). protect exposed soil. killing wildlife. b) Those responsible can be fined up up to $600,000 or face two years in stable ground (grass, gravel or b) Removing the minimum amount of b) They can slow the flow of the river. to $600,000 or face two years in prison. permeable paving). • Hay or straw bales to trap sediment. vegetation possible. prison. c) It has almost no impact – it only c) Diverting water (other than rain) takes 10 litres of freshwater to dilute c) Both of the above. Ways to prevent run-off include: • Keeping as much existing grass • Sediment ponds. away from stable ground (grass, 1 litre of concrete slurry to safe gravel or permeable paving) and levels. coverage on site as possible onto earthworks. • Scheduling earthworks for dry and stabilising bare soil as soon Keep silt control devices clear and weather. as possible with mulch, gravel, ensure that cleared material cannot NB: The questions and answers in this section have been produced by the publisher and do not necessarily reflect views or opinions of the contributing organisation. 12 12 www.branz.co.nz 13
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NEWS INDUSTRY FOCUS HEADLINE 3. CHANGING THE FUNDING BCITO RESPONDS TO EDUCATIONAL REFORMS structures and over programme in communicating feedback on the development”. SYSTEM proposal, expressing its agreement and The third proposal supported the disagreement with different areas. It also said that current ITO recognition concept of an integrated system for criteria as being a good basis for volumetric student-based funding. It “Those who have engaged constructively establishing ISBs, with changes being said that the funding system should have with the process will have more impact made to “reflect both the stronger three tiers: on the end result,” said Hipkins. strategic role of the bodies and the need to ensure they maintain close • A flat rate for all on-job learning set Submissions and public consultation connections to their industries”. higher than the current Standard have concluded, with the Government Training Measures (STM) rate. aiming to roll out the decided changes The criteria would require that the in 2020. organisation demonstrates strong • A flat rate for all off-job learning set performance, sustainable coverage, lower than current Equivalent Full- WHAT’S BEING PROPOSED? evidence of industry backing, capability time Student (EFTS) rates. • That the country’s 16 major to identify and respond to industry skill polytechnics fall under the remit needs, and capability in programme • A higher rate for apprenticeships of a single national body called design and assessment. and integrated learning. the NZ Institute of Skills and Technology. 2. SUGGESTIONS FOR THE NEW GOING FORWARD Caption ZEALAND INSTITUTE OF SKILLS BCITO said that the ideal outcome • ITOs be replaced with Industry AND TECHNOLOGY would be for ITOs “to gain the Skill Bodies (ISBs). BCITO suggested that a collegiate increased strategic powers proposed model would have bigger benefits in the in the new model but retain the ability • Education providers take on Gaining strategic powers but retaining the ability to work with employers and workers is the ideal outcome, says BCITO future, but said that whatever the model to work with individual employers the responsibility for approx. ends up being, that a different culture and workers”. It also said that focus 140,000 trainees and is established than what currently must stay on encouraging cultural and apprentices. The Government proposal to centralise tertiary vocational training under one body has received exists “in much of the ITP sector”. It also behavioural change, more so than various responses from industry stakeholders. In its official response, BCITO has outlined what it mentioned that the Institute’s governing structural. • A funding system that supports sees to be the positives and negatives of the proposed shake-up Council and Regional Leadership more work-integrated learning Groups must include business Minister of Education, Chris Hipkins, that resemble apprenticeships. I n its submission, BCITO said there • Minimal disruption to business and proposed Reform of Vocational Training representatives. said that BCITO has been constructive are positives in the establishment productivity of employers that are (RoVE). It stated: of a fairer funding system, better involved in supporting training. CONSENTS TAKE FIRST DIP FOR 2019 strategic investment in Vocational “Our model emphasises flexibility and Education Training (VET) and sector • Workplace learning involving adapting to the specific situation of coverage issues, possible improvements a close face-to-face relationship a given business and learner, as well as to off-job provision, and potential between a training advisor and the to the needs of specific sectors within benefits for learners. business, and between a training building and construction as a whole. A total of 3,180 new dwellings were consented in March — a seasonally adjusted 6.9% decrease, advisor and the apprentice. following 1.7% and 13.6% increases in the previous two months. Considering these comments, it also “Our industry does not believe that T believes the benefits aren’t enough to • Customisable training approaches [education] providers are capable he March figure comprised of +808%), Waikato (up 53 to 380; +16%), NONRESIDENTIAL BUILDING substitute the value of what is being left to reflect the needs of particular of maintaining such a model and is 1,949 stand-alone houses, 455 and Canterbury (up 51 to 486; +11%). CONSENTS behind, with ITOs losing their training sectors, individual firms, and concerned that RoVE risks significant apartments, 174 retirement village Auckland, Gisborne, Hawke’s Bay, In the year ended March 2019, role. specific apprentices. disengagement by employers from units, and 602 townhouses, flats, and and Marlborough were other regions non-residential building consents formal VET.” units. to consent more dwellings totalled $7.1bn, up 7.6% from the March BCITO’s submission listed elements • The ability for the industry to month-on-month. 2018 year. The building types with the of a working Vocational Education promote career opportunities and The BCITO provided three proposals for In the year ended March 2019, the total highest value were: and Training system that must be attract new people into relevant the Government to consider, explaining number of new dwellings consented was Eight regions saw a decrease in incorporated, such as: trades. ways it thinks learners can transition 34,516 — up 10% from the year ended consented dwellings in March 2019 • Shops, restaurants, and bars — efficiently from ITOs to providers. March 2018. compared to March 2018, led by $1.1bn (up 34%) • Workplace learning remaining • Ensuring the training needs of Wellington (down 55 to 231; -19%), a major component. smaller and specialist trades don’t 1. CLARIFYING DIFFERENT ROLES IN THE REGIONS Manawatu-Wanganui (down 47 • Education buildings — $1.1bn get left behind by the system. WITHIN VET Eight of the 17 regions consented more to 90; -34%), and Bay of Plenty (up 4.8%) • Industry maintaining direct The first proposal said that Industry dwellings in March 2019 compared to (down 41 to 152; -21%). Northland, ownership and control of training The submission expressed doubt that Skills Bodies (ISB) must have “genuine March 2018, led by Otago (up 215 to Taranaki, Southland, and Tasman also • Storage buildings — $968 million arrangements. these elements could be upheld by the power within the TEC’s investment 339; +173%), Nelson (up 97 to 109; experienced decreases. (up 20%) 16 17 17
NEWS INDUSTRY FOCUS HEADLINEHOMES DEADLINE NEAR HEALTHY The standard also requires efficient drainage and guttering as instructed PlaceMakers offer the following by the Housing Improvement solutions, with installation Regulations. available: KEEPING IT SEALED • Insulation All unnecessary gaps or holes in the • Heat pumps walls, ceilings, windows, floors, and doors must be covered and blocked to • Gas fires avoid draughts. This includes chimneys and fireplaces. • Wood fires COMPLIANCE TIMEFRAMES • Ventilation systems • Heat transfer systems 1 July, 2019 - Landlords will be required to provide tenants with • Central heating systems underfloor and ceiling insulation that meet the 2008 Building Code, or (for existing ceiling insulation) a minimum thickness of 120mm. 1 July, 2021 – From this date, private landlords must ensure that their rental properties comply with healthy homes standards within 90 days of any new tenancy. 1 July, 2021 – All boarding houses The Act will introduce a requirement for fixed heating devices of at least 18°C to be placed in the living room of every house must comply with the healthy homes standards. To support tenants’ living conditions in New Zealand, government passed the Healthy Homes 1 July, 2023 – All Housing New Guarantee Act Regulations 2017, which introduced standards that look to make rental homes Zealand and registered Community warmer and drier Housing Provider’s houses must comply with the healthy homes N early 600,000 households rent of every house. Most rooms are shows that rental homes in NZ have standards. in NZ, and 22% of those have capable of being heated by a relatively a greater level of visible mould no fixed heating, with many inexpensive portable heater, and the compared to owner-occupied homes. 1 July, 2024 - All rental homes more having unaffordable or unhealthy living room is typically the largest room must comply with the healthy homes heating. To tackle this issue, the Healthy in which most tenants spend most of Mould is a big contributor to poor standards. Homes Act sets minimum requirements their time. health outcomes, such as respiratory to ensure warmer homes for renters illnesses and asthma. It also poses PENALTIES through an amendment to the Residential INSIDE THE WALLS a threat to tenants’ possessions. MBIE’s Tenancy Services Compliance Tenancies Act. As of 1 July this year, landlords will and Investigation team will be able be required to provide tenants with The Healthy Homes Act states that to inspect properties to ensure The requirements relate to heating, underfloor and ceiling insulation that ventilation must include openable compliance with the standards. Failure insulation, ventilation, moisture ingress meets the 2008 Building Code, or (for windows in the living room, dining to comply with the 1 July deadline and drainage, as well as draught existing ceiling insulation) a minimum room, kitchen and bedrooms. Extractor this year could attract a penalty of stopping. The Act also provides thickness of 120mm. fans must be placed in rooms including $4,000. a timeframe for landlords to comply a bath, shower, or indoor cooktop. with these standards. This move aligns with research from PlaceMakers provides a range of Otago University, which showed CONTROLLING MOISTURE products to meet these standards. PROVIDING THE MEANS TO STAY topping up insulation to 120mm results Landlords must ensure efficient drainage If you want to know more, talk WARM in noticeable health benefits. and guttering, downpipes and drains. to your PlaceMakers sales The Act will introduce a requirement A rental property with an enclosed representative, ask in branch or visit for fixed heating devices of at least AIR QUALITY subfloor must have a ground moisture placemakers.co.nz for more Heat pumps can keep a large room warm relatively efficiently 18°C to be placed in the living room BRANZ conducted a study which barrier whenever possible. information. 18 19 19
NEWS INDUSTRY FOCUS HEADLINE ON MENTAL HEALTH SPOTLIGHT Intergenerational differences in communication was also a source of tension, with some describing how older workers would harass apprentices as part of a ritualised initiation. On the other end, older workers believed younger workers were more sensitive and required a supportive approach when giving feedback. They said such a disconnect between generations can lead to interpersonal conflicts and additional stress at work. Other factors believed to create mental distress in the construction sector Survey respondents said the boom periods in construction could be more distressing than bust periods, were drug and alcohol use, pressures due to an abundance of work opportunities and labour shortage resulting in long hours created by better-informed customers, intolerance of diversity, and high-risk individuals in the industry. bring the programme across the ditch. saying they didn’t see a need for such programmes. This reflects a big contrast THE IMPACT ON THE INDUSTRY WorkSafe has expressed strong interest to the sentiment of interviewees during Interviewees agreed that mental distress in supporting the pilot of MATES in the BRANZ study, which suggested that in the workplace had a negative impact Construction in New Zealand, with the one reason for the lack of reception to on health and safety in general, with need to evaluate its efficacy. wellness programmes is that there is no the phenomenon of ‘presenteeism’ understanding that there is a problem to inviting more risks. Presenteeism Evaluation of the programme will begin with. involves workers turning up mentally or require more statistics on mental health physically unwell, so distractions and in the industry in order to track its As a result, the BRANZ research lethargy that accompany mental distress progress. Evaluating the programme suggests presenting the problem first Caption are more likely to contribute to an will also allow it to best serve its target and highlighting the financial and social accident or near miss in the workplace. demographic. costs of mental distress may justify the need for industry members to invest in These effects on a worker’s ability to When asked who should drive the wellness programmes Workplace culture, as well as the pressures of the industry, both have an impact on mental wellness in the field of construction perform at their best results in lower research into the performance of the productivity and increasing costs, wellness programme, most respondents IF YOU NEED HELP reinforcing a vicious cycle of pressure supported a partnership approach If you or somebody close to you A recent study conducted by BRANZ has shed light on mental health issues within the and stress. between the industry and a research are worried about their health, we construction industry, offering some important insights to help tackle the issue organisation such as BRANZ. There recommend seeing your GP or CALLING ON MATES were some respondents who also local mental health provider. If you A t 6.9%, the proportion of suicides workers reported as causing mental frequently mentioned by interviewees Facing the same problem in its own suggested the health sector be involved or someone else is in danger or in the New Zealand construction distress, as reported by industry was bullying. However, there was construction industry, Australia has in future research. endangering others, please contact: industry stands as the highest workers. a common understanding that there developed a wellness programme across all other sectors in the country. were improvements being made in that called MATES in Construction, which OUTLINING THE PROBLEM Lifeline: A culture that stigmatises mental illness area, with tolerance for such behaviour encourages and facilitates help-seeking BEFORE OFFERING HELP 0800 543 354 (24/7) Despite a mixed reaction from and promotes a ‘harden up’ attitude decreasing. behaviour. Many interviewees in the BRANZ interviewees being surprised or not were also common themes raised by research were from organisations that Suicide Crisis Helpline: surprised at the rate of suicides, nearly respondents. The boom and bust nature of the Set up as an industry-owned charity, were already addressing mental health 0508 828 865 (24/7) all were unaware that the construction industry was also said to be causing the programme looks to increase in the industry through a wellness sector had the highest percentage of all A staunch workplace culture was distress for employers and employees help-seeking behaviour by educating approach. Each example provided Youth Services: industries. attributed to making it difficult for alike. Interestingly, the boom period workers on site and training volunteers by interviewees where wellness (06) 355 5906 workmates to have a conversation was said by some to be the more to act as ‘connectors’, who are able to programmes were offered showed WHAT’S FUELLING THE about sensitive topics such as mental mentally distressing period, due to an offer suicide first aid. that there had been no uptake from Depression Helpline: NUMBERS? health, therefore making it harder to abundance of work opportunities and members of industry organisations. 0800 111 757 (24/7) Workplace culture, boom and bust suggest places to get help. insufficient labourers resulting in long MATES and Scentre Group are trends, and communication issues were hours, fatigue and a poor work/life looking to work with the New Zealand At events discussing the importance of Lifelink: just some of the areas construction Another workplace culture concern balance. construction industry and WorkSafe to wellness, industry audiences responded 0800 726 666 (24/7) 20 21 21
NEWS NEWS INDUSTRY FOCUS PRODUCT NEWS TAURANGA CITY COUNCIL'S FAILINGS REVEALED FENCING MADE SIMPLE An aerial shot of the Bella Vista subdivision, taken in August 2016 An MBIE investigation into the Bella Vista saga has revealed that Tauranga City Council failed to meet its own building control processes A fter reaching • The Council did not manage any consent applications and a settlement on purchasing delineations from the building understand the distinction between the Bella Vista development consents in accordance with correct minor variations and amendments from homeowners in November procedure once work was under to building consents, inspections 2018, Tauranga City Council is now way. and enforcement. EliteScreen comes in a range of contemporary powder-coated colours, such as charcoal, grey and white, and is suitable for use in coastal locations in the process of repairing, relocating, salvaging, demolishing or remediating • The Council allowed building work • Submission of updated policies the houses. to go ahead after earlier failed and procedures to MBIE within two Save time and money with PlaceMakers new EliteScreen innovation – a simple aluminium inspections had not been fully months of receipt of this report. screening kit with a patented, no-weld system that your customers will love The situation is the result of a failure in resolved, as well as not stopping the Council’s building control system, building work when critical MBIE will check in on the Council within W which led MBIE to conduct a review documents such as ‘producer six months and ask it to provide an hile building a beautiful, available in two sizes: 1800mm (wide) be provided with every order*. to assess why the failure occurred and statements’ for third-party update on progress within 12 months. liveable home is the top x 1200mm (high) and 2400mm (w) x identify methods to avoid similar failures inspections were not supplied. Other councils and industry associations priority for most builders, 1800mm (high). Intrigued? Visit: going forward. will be made aware of the review the landscaping that follows is equally www.elitescreen.co.nz or your • The Council did not utilise its findings. important in presenting a finished Slats can be easily adjusted with the nearest PlaceMakers store for more The review concluded that there were enforcement powers to stop product. 9mm, 15mm and 20mm spacing blocks information. multiple reasons for the failure: non-compliant building work when LOOKING BEYOND BELLA VISTA included in the kit. Louvre brackets are it was identified. As part of its review, MBIE also If you’ve reached this stage and the available to provide a unique look *Terms and conditions apply. • Management intervened in looked at other Tauranga sites under homeowners are looking for a simple, and desired widths and heights can and subverted normal council • The Council failed to maintain construction or developed at a similar elegant and cost-effective solution, also be easily cut on site. Matching processes, which was in part due proper records of its decisions time to Bella Vista. EliteScreen could be the answer. gate kits at 1000mm (wide) x 1800mm to inappropriate pressure from the and reasons for coming to those (high), posts and hardware are also developer. decisions. This was undertaken to understand EliteScreen is a simple clip-in aluminum available, providing a complete whether the contributing factors screening kit with a patented no-weld solution. • The Bella Vista development only MBIE specified actions for the Council evident in the Bella Vista development system that is exclusive to PlaceMakers. had a single point of contact at the to undertake to combat these issues, were present elsewhere and reflected This new, easy-to-construct lightweight EliteScreen comes in a range of council, meaning the escalation including: systematic issues within the Council. product is quick to install and, with contemporary powder-coated colours, of concerns did not occur as they no welding or screwing required, it such as charcoal, grey and white, and should. • Revising its policies and procedures, MBIE did not find any such evidence provides a flawless look. is suitable for use in coastal locations. including its enforcement strategy at the other sites. As a result, MBIE It also comes with a 15-year durability • The Council did not enter conditions and critical document process. considered the extent to which the The package includes all the slats, side warranty and 10-year coating warranty, on building consents, or follow Council had failed to perform “to be an frames, screws and spacer blocks giving your customer peace of mind. EliteScreen produces a flawless, through on the need for third-party • Ensuring that staff can carry out isolated incident”. required to make a top-quality slat contemporary look verification of compliance. their obligations in accepting screen in one flat packed box and is For a limited time, a free gate kit will 22 22 23
TIPS THE SUCCESSFUL BUILDER WHY YOU NEED NUMBERS and the team liked it, you might be fitted new tyres, just because new ones equipment, vehicles and toys – only to tempted to run it out on all your jobs. are great to have. Well meaning, but discover it is not sustainable. Everyone But if careful analysis of the results inappropriate. knows stories where this has happened. showed that the job ran a little behind schedule and a little over budget, you Careful dashboarding can help point When you get into the habit of checking would probably want to test another out areas in your business where your dashboard regularly (at least process, or at least trial it again. If you you are weak, or where you have monthly), rather than just the bank did go ahead and roll out the process a particular pressure point. If you know account, you are informed of the actual just based on a feeling, without knowing this, then you are able to cut through all performance of your business – not your the impact or without amending it, your the advice and focus on the things your imagined performance. You will be able business would gradually lose profit business needs now. to better anticipate tax payments, future and might eventually fail. staff requirements, cash flow pressures, For example, a builder having trouble and be better prepared to act now for Dashboarding can give you that specific paying her bills, starts dashboarding better stability in the future. information early – that way, you can and discovers that everything is fine – quit or amend your processes before except that her gross margin is 10%, just it’s too late, or implement them with a little less than her overheads at 11%. confidence. She doesn't need more clients or sales, Careful dashboarding she just needs to price better, and/or Careful dashboarding can help point out areas in your business where you are weak, or where you have a particular pressure point. If you know this, then you can focus 4. IDENTIFY INTERVENTION get her team working more efficiently. can help point out areas on the things your business needs now There are plenty of people who are Focusing on more sales could just make in your business where very happy to tell you what you need the loss even bigger. you are weak, or where Have you run your business “by the seat of your pants” and managed? Well done. However, to make your business fly – “Market more! Sell more! Buy my system! Use my Never prescribe without diagnosis! you have a particular today’s challenges may require you to make better decisions in order to keep up with the play. Also, you want to be confident that your decisions are based on facts right for your business tools!” The list goes on. While this may pressure point be great general information and useful 5. COMPEL RESPONSIBILITY at the right time and in the right place, Building businesses can put large W ith this in mind, it could be picture, we may be governed by our current quarter against the same it’s highly unlikely that it’s all relevant at amounts of cash through the bank. TAKEAWAY useful to start “dashboarding.” own opinions and feelings – opinions quarter last year, we discovered the same time. The numbers can be eye-watering, If you now feel compelled to dashboard, and feelings that we may believe are that his turnover had actually more but a bank account does not paint but you are not sure where to begin, What is dashboarding? It is the only truth. This can be dangerous! than doubled and the net profit had Imagine if every time you put your a true picture of the actual state of search “dashboard” on the Under simply keeping a monthly record of the increased seven times! truck in for a service, your well- the business. To make matters worse, Construction website for the article, key numbers in your business – numbers The good news is that we can overcome meaning mechanic overhauled the when there is cash in the account, it Stay On Track With a Dashboard. Or that you can use to plan your future with this danger by dashboarding. It gives Overall, the business was moving in the engine, replaced the gearbox and can be tempting to splash out on new get in touch. a degree of confidence. us the actual facts about our business right direction. Admittedly, it was from performance. Armed with these, we a low start but the trends were clear. If your business doesn’t have can go to work and make much better Everything he had been doing was now Graeme Owen is a builders’ business coach at thesuccessfulbuilder.com Since 2006, he has helped builders throughout New a dashboard, then you are likely reliant decisions about future actions. beginning to bear fruit – it just needed Zealand get off the tools, make decent money, and get more time in their lives. Grab a copy of his free book: The 15 Minute Sales Call on your gut feel, or on copying what a little more time to become obvious, in Guaranteed To Increase Your Conversion Rate: thesuccessfulbuilder.com/book-15-min-sales-call or join Trademates and connect others are doing. Moreover, your 2. MEASURE TRENDS spite of some ups and downs. with builders accountant’s end of financial year Whether you like it or not, you live in results, while accurate, are not very the moment – it’s the only time you have. The thing is, when you keep records, helpful for making day-to-day decisions. Sometimes the emotions of that moment you’re able to track small movements PROVE YOUR KNOWLEDGE Have you ever met a builder who colour the interpretation of everything of important ratios and numbers over Tick the correct answers below and record what you’ve learnt in the record of learning on the back page! consults annual accounts on a daily else, pushing you to make a wrong longer periods (say three months). basis? conclusion or a poor decision. Reading these trends gives you assurance that you are on the right track, 4) 10) What is dashboarding Question? Question? Question? ? 5) 11) Which of the Question? Question? followingQuestion? 6) is NOT a reason 12) How can checking Question? Question?your Question? dashboard Below are five reasons why it’s worth For example, a builder I know was or not. Question? Question? Question? Question? to start dashboarding Question? ?Question? Question?improve regularly Question? yourQuestion? finances? a) Keeping Post-It notes on the Question? the effort to become proficient at facing some immediate pressures a) dashboard of your Answer. Answer. vehicle.Answer. Answer. a) To gain an Answer. Answer. objective Answer. view of Answer. how the a) It shows you the actual performance of dashboarding. which led him to contemplate quitting 3. GET EARLY FEEDBACK b) Answer. Answer. Keeping a record on a month-to- Answer. Answer. business is performing. a) your business, Answer. notAnswer. Answer. just the amount Answer.of the business altogether. Right at that You need to know if a new initiative is money Answer.inAnswer. your account. Answer. b) month Answer.basis of theAnswer. Answer. key numbers in Answer. b) To continue Answer. Answer. running Answer. a business Answer. by the 1. OBJECTIVE VIEW moment, a job he was running wasn’t working as soon as possible. You want your business. Answer. Answer. Answer. seat of your Answer. pants. b) It helps you Answer. anticipate Answer. tax Answer. Answer. payments, The old proverb “you can’t see the going well and he seemed to be making to know that it is working for you, rather future Answer.staff requirements, Answer. Answer.etc. c) Keeping a recordAnswer. Answer. Answer. on a yearly basis of Answer. c) To determine Answer. Answer. which Answer. areas Answer. of your wood for the trees” tells us that, when no headway at all. than against you. the key numbers Answer. Answer.in your business. business Answer. are Answer. weakest. c) Both of the Answer. above.Answer. Answer. Answer. we get really involved in the detail of Answer. Answer. Answer. a situation, we easily lose sight of the However, after a careful comparison For example, if you trialled a scheduling bigger picture. Without that bigger of the key business indicators, in the process on a job and it worked well NB: The questions and answers in this section have been produced by the publisher and do not necessarily reflect views or opinions of the contributing organisation. 24 24 www.thesuccessfulbuilder.com 25
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