WE'LL ROLL UP OUR SLEEVES AND GET STUCK IN - You roll out your local plans - PlaceMakers

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WE'LL ROLL UP OUR SLEEVES AND GET STUCK IN - You roll out your local plans - PlaceMakers
ISSUE 76

                   GET YOUR JUNE/JULY 2019 SKILLS MAINTENANCE POINT!

    You roll out your

           local plans         WE’LL ROLL UP

                            OUR SLEEVES AND

                          GET STUCK IN

                                                          See page 36
WE'LL ROLL UP OUR SLEEVES AND GET STUCK IN - You roll out your local plans - PlaceMakers
FOREWORD                  VIEW FROM THE GM OPERATIONS

                                                                                                                                                                                                                                                                           CHANGE IS THE ONLY CONSTANT

                                                                                                                                                                                                                                                                                                          Whether you’re somebody who embraces change or
                                                                                                                                                                                                                                                                                                          resists it, you now have a vital opportunity to influence
                                                                                                                                                                                                                                                                                                          the next chapter in the evolution of our building laws.
                                                                                                                                                                                                                                                                                                          In what amounts to the most significant regulatory reform since the current
                                                                                                                                                                                                                                                                                                          Building Act was introduced in 2004, MBIE has invited everyone in our
                                                                                                                                                                                                                                                                                                          industry to have their say on its future. If it’s something you’ve been putting
                                                                                                                                                                                                                                                                                                          off because you’re too busy, don’t forget that the window for submissions
                                                                                                                                                                                                                                                                                                          closes on 16 June.

                                                                                                                                                                                                                                                                                                          On page 7, we look at the scope of the Government’s proposed reforms
                                                                                                                                                                                                                                                                                                          and the motivation behind them – from building products and methods, to
                                                                                                                                                                                                                                                                                                          the LBP scheme, risk and liability, and penalties for misconduct.

                                                      ADVERT
                                                                                                                                                                                                                                                                                                          As always, Under Construction will endeavour to keep you up to speed
                                                                                                                                                                                                                                                                                                          with the latest news and developments – both in print and online.

                                                                                                                                                                                                                                                                                                          Reflecting the widescale changes currently taking place across the industry,
                                                                                                                                                                                                                                                                                                          this issue also takes an in-depth look at another avenue of reform –
                                                                                                                                                                                                                                                                                                          vocational training – and sets out the compliance timeframe for the Healthy
                                                                                                                                                                                                                                                                             Flexibility can be a great   Homes Guarantee Act Regulations.

                                                                                                                                                                                                                                                                             asset in any team – having   There’s further regulatory insight from MBIE, covering labour-only contracts
                                                                                                                                                                                                                                                                             the tactical acumen to       and product compliance – as well as advice on flexible employment
                                                                                                                                                                                                                                                                             switch the gameplan can      arrangements.

                                                                                                                                                                                                                                                                             reap great rewards on the    Flexibility can be a great asset in any team – having the tactical acumen to
                                                                                                                                                                                                                                                                             sport field, so why not in   switch the gameplan can reap great rewards on the sports field, so why not
                                                                                                                                                                                                                                                                             business?                    in business? It may also help combat the worrying levels of mental illness
                                                                                                                                                                                                                                                                                                          within construction – something that we all need to better understand. See
                                                                                                                                                                                                                                                                                                          our report on page 20.

                                                                                                                                                                                                                                                                                                          Health and wellbeing must remain at the top of our list in business,
                                                                                                                                                                                                                                                                                                          alongside profit and success.

                                                                                                                                                                                                                                                                                                          Another element of a ‘healthy’ business is community outreach. On this
                                                                                                                                                                                                                                                                                                          subject, I’m extremely proud of the newly formed PlaceMakers Foundation
                                                                                                                                                                                                                                                                                                          – combining our charitable giving, the skills of our people and customers,
                                                                                                                                                                                                                                                                                                          and our resources, to help make a lasting difference. Read how this
                                                                                                                                                                                                                                                                                                          initiative is already making a positive difference on page 36.
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                                                                                                                                                                                                                                                                                                                                                                                            1
WE'LL ROLL UP OUR SLEEVES AND GET STUCK IN - You roll out your local plans - PlaceMakers
CONTENTS                                                                                                                                                                                                       BUILDERS                         BUSINESS

                                                                                  NEWS
                                                                                                                                                                                                                     CHALLENGES OF TRAINING
                                                                                                                                                                                                                     Builders’ Business is a column by builders for builders. Its objective is to provide a forum,
                                                                             4      PAC NEWS                                Apprentice focus: read why these apprentices chose
                                                                                                                            building as their new career; Apprentice of the                                          particularly for small business operators, in which to share knowledge, experience, tips and ideas
                                                                                                                            Month
                                                                            16 INDUSTRY NEWS                                BCITO responds to proposed ITO changes; How
                                                                                                                            the Healthy Homes Act will change the state of                                          Q What do you find most challenging about taking on a new apprentice
                                                                                                                                                                                                                         :                                                                            ?
                                                                                                                            houses in New Zealand; Spotlight on mental
                                                                                                                            health; Tauranga City Council takes action over
                                                                                                                                                                                                                     Firm: Johnny Neil Building                    Firm: Werder Construction                  Firm: M O Brown Builders Limited
                                                         20                                                                 Bella Vista debacle
                                                                                                                                                                                                                     Principal: Johnny Neil                        Principal: Jarrod Werder                   Principal: Mike Brown
                                                                                  FEATURES                                                                                                                           Location: South Taranaki                      Location: North Taranaki                   Location: Christchurch
                                                                                                                                                                                                                     Staff: 17                                     Staff:12                                   Staff: 10

                                                                              3      BUILDERS’ BUSINESS                     Business practices of your fellow builders                                             I’ve had some challenges in training          I can’t say we’ve ever had a bad           We only have one apprentice right
                                                                                                                                                                                                                   apprentices, with the younger                 time with any of our apprentices. We       now. We generally don’t experience
                                                                                                                                                                                                                   personnel coming through not fully            currently have one training with us. We    many challenges, as most apprentices
                                                                              7      MBIE                                   Have your say on the Building System Legislative                                       prepared to commit. Sometimes it’s            typically take on older apprentices —      we’ve taken on have been driven and
                                                                                                                            Reform                                                                                 the lack of necessary knowledge, and          those in their late twenties — and they    dedicated to carving out a career in
                                                                                                                                                                                                                   other times it can be an absence of           tend to bring with them more life skills   construction.
                                                                            10 MBIE – CODEWORDS                             Laws around labour-only contracts; Be proactive
                                                                                                                                                                                                                   enthusiasm for the type of work we do.        and a mature attitude.
                                                         26                                                                 about product compliance concerns
                                                                                                                                                                                                                                                                                                            We’re lucky enough to have many of
                                                                            12 BRANZ                                        Don’t let run-off ruin your good work!                                                 For many of the young individuals             We haven’t had a young person take         our apprentices stay with us and we
                                                                                                                                                                                                                   coming in to the industry, life is moving     up an apprenticeship with us, but          see our investment pay off. There have
                                                                                                                                                                                                                   fast and there is difficulty committing to    despite hearing some stories of young      been some young apprentices come
                                                                            24 SUCCESSFUL BUILDER                           Use your monthly numbers to make sure you stay on                                      the culture and hard work required in         individuals creating some issues for       through, but most would be 20 or 21
                                                                                                                            top of your business’ health                                                           the construction industry. This sometimes     other employers, I wouldn’t be totally     years old.
                                                                                                                                                                                                                   leads to them taking days off to do           against it.
                                                                            26 SITE SAFE                                    Top tips for weathering winter                                                         things that aren’t necessarily worthy of                                                 We believe part of our success
                                                                                                                                                                                                                   missing out on work for.                             We typically take on older          is having a good recruitment
                                                                                                                                                                                                                                                                                                            process. We have networks with the
                                                                            32 BUILTIN                                      Builtin shares its top 12 most common contract work                                    In saying that, I’ve had some talented               apprentices — and they tend         Ara Institute of Canterbury, which
                                                                                                                            queries                                                                                apprentices come through and                         to bring with them more life        helps us identify individuals who have

                                                         32
                                                                                                                                                                                                                   they’ve become part of our family and                skills and a mature attitude        proven they have what it takes. BCITO
                                                                                                                                                                                                                   contributed to our dedicated team right                                                  is always helpful, too.
                                                                                                                                                                                                                   from the start.                               There are pre-trade courses that prepare
                                                                                  OTHER STUFF                                                                                                                                                                    younger aspiring workers well enough       However, I can understand how some
                                                                                                                                                                                                                   There is obviously a shortage of skills,      for the challenges they’d face in an       employers might have problems with
                                                                                                                                                                                                                   and that means many businesses are            apprenticeship. However, we appreciate     some kids fresh out of school, as they
                                                                            36 SPONSORSHIP                                   PlaceMakers Foundation helps fulfil builder’s                                         taking a chance on younger individuals        how well the older apprentices accept      might not have the work ethic required
                                                                                                                             dream to help Dunedin youngster                                                       to plug the gaps. I think it places more of   mentorship and commit to our ethos, as     for this industry.
                                                                            36 SKILLS MAINTENANCE                            Record your LBP skills maintenance – you’ve                                           an emphasis on making sure employers          it helps us avoid any challenges while
                                                                                                                             earned it!                                                                            hire the right personnel to ensure they       we guide them through training.
                                                                                                                                                                                                                   get a return on their investment.

                                                         36                                                                                                                                                                                           NOW HAVE YOUR SAY...
                                                                                                                                                                                                                                                                                                                                           WIN!
    ISSUE 76 > JUNE/JULY 2019                                                                                                                                                                                        HOW DO YOU FEEL ABOUT CHANGES TO THE LBP SCHEME PROPOSED IN MBIE'S
    >PUBLISHER > DCL Corporate Publishing > ENQUIRIES > editor@pmunderconstruction.co.nz; (04) 384 5689                                                                                                              BUILDING REFORMS?
                                                                                                                                                                                                                     ANSWER THIS QUESTION TO ENTER OUR QUARTERLY PRIZE DRAW
    DCL Corporate Publishing reserves the right to accept or reject all editorial or advertising material. No part of Under Construction magazine may be published without the express permission of the
    publisher. All rights reserved. Opinions expressed or imagery in Under Construction magazine are not necessarily those of PlaceMakers or the publisher. No responsibility is accepted for the suggestions of
                                                                                                                                                                                                                     Email your answer with your full name, contact phone number, company name, number of full-time staff and the
                                                                                                                                                                                                                     city or town in which you’re based to editor@pmundersconstruction.co.nz. All responses must be submitted
    the contributors or conclusions that may be drawn from them. Although the publisher has made every effort to ensure accuracy, the reader remains responsible for the correct use and selection of any tools,     by 25 June 2019. The answers to this question will be published in Under Construction August/September 2019.
    materials and systems followed, as well as the following of any laws or codes or standards that may apply.

2                                                                                                                                                                                                                                                                                                                                                    3
WE'LL ROLL UP OUR SLEEVES AND GET STUCK IN - You roll out your local plans - PlaceMakers
PAC NEWS

  PLACEMAKERS                                      APPRENTICE CREW

     HEADLINE                                                                                                                               MARCH APPRENTICE OF MONTH
           FROM THE GROUND UP
     Standfirst                                                                                                                             Thorough planning produces a quality outcome

  C                                                                                                                                         T
        Our new apprentice column provides an opportunity for PAC members to share their views, experiences and
          opy     ideas, while providing insight for builders who employ them. This month’s question is:                                         hird-year apprentice Kane Nisbet         The planning kept him ahead of the
                                                                                                                                                 stepped up to the plate when he          work being done each day while
                                                                                                                                                 was faced with the excavation of         breaking down each task in detail
                                                                                                                                            footings for two houses, making sure          ensured everything was in line with the
                                                                                                                                            he was always prepared for the next           design.
                                                                                                                                            stage.
                                                                                                                                                                                          The careful planning and dedication

                           Q What
                                                                                                                                            The job included concrete footings and        resulted in Kane passing inspection and
                                    made you change career direction to                                                                     beams, shutters for steps in footings,        receiving high praise from his boss and
                                 :
                             start working in construction                       ?                                                          steel cages and starters, plus having to      mentor.
                                                                                                                                            consider safety and time management.
                                                                                                                                                                                          The experience taught Kane that being
                                                                                                                                            Kane’s preparation involved spending          calm, breaking down tasks, and being                        Planning champ, Kane Nisbet, collecting his prize
                                                                                                                                            two hours of his Sunday afternoon             a positive team member makes a big
                                      2nd
                                                                                                                                                                                                                                                                       from PlaceMakers Wairau Park

       Name: Dan                                   Name: Matt
                                                                                     JUST
                                                                                     FINISHED     Name: Chelsea
                                                                                                                                1st         to create a plan that included helpful        difference in finishing a job well. It also
                                      YEAR                                                                                      YEAR        strategies. This allowed him to               showed him the importance of not                      The judges were impressed by Kane’s
       Location: Auckland                          Location: Russell                              Location: Queenstown                      approach the work on Monday with              being afraid to ask questions, which                  approach — completing a demanding
                                                                                                                                            confidence and a strong idea of the           is all part of the learning process and               task by creating a detailed plan to
                                                                                                                                            appropriate processes.                        honing your craft.                                    reach a quality standard in his work.
     I had moved back from Australia,            I had always wanted to go into                 I’ve always loved design, and
     where I was driving trucks, and I didn’t    trades as a teenager, but my parents           even left school early to start post
     want to do that in New Zealand,
     especially being in Auckland with all
                                                 convinced me to go to uni and pursue
                                                 a desk career – which I did for a number
                                                                                                grad graphic design studies. After
                                                                                                two years of studying, two diplomas
                                                                                                                                            APRIL APPRENTICE OF MONTH
     the traffic, so I started considering my    of years.                                      and five years in the industry in
     options.                                                                                   Auckland, my rose-tinted glasses
                                                                                                                                            Communication and planning key to solving workplace problem
                                                 By the time I was 29, I was the director       had lifted and I was struggling to
     My dad was a builder. I grew up             of my own sales and marketing company          get ahead in an underpaid and

                                                                                                                                            F
     spending school holidays helping out on     — but I was still drawn to the trades.         overpopulated career.                            ourth-year apprentice Patrick Leckie     off the existing top plates to get them
     sites (back in the days when that wasn’t    I decided to give up my role to start in the                                                    channelled his best problem-solving      to height.
     an issue), so building was a natural        building industry on labourer’s wages.         With two brothers and a partner                  skills when faced with the situation
     option, but I didn’t want to work for                                                      as builders, it was something I’d           of having to fit five 380mm wide full         It took two days to have the PFCs in
     someone else at the age of 29 after         While it might seem a bit nuts, it was         always been around, so I had some           rectangle PFCs into an existing home.         and braced, and the experience taught
     being my own boss for so long.              a great decision for me personally             idea what to expect. My partner                                                           Patrick some important lessons.
                                                 and a worthwhile career move – I’ve            and I were also keen to buy some            The crane with the PFCs could not reach
     I had some money saved, so I started        now completed my apprenticeship and            land and build our own house,               the entry of the house, so Patrick and        “Communication is key and taking the                                 Patrick walked away with a Stabila line
     my own company, and asked my dad            taken over the business I was previously       which wasn’t going to happen in             his colleagues cut some pipe and built         time to come up with a thorough plan is                                                         laser level
     to come on as co-director and train me      working for!                                   Auckland, so we decided to move to          plywood ramps to roll them in.                 vital when there is seven of us involved,”
     up as an apprentice. It’s been all go                                                      Queenstown.                                                                                said Patrick. “I also learnt the hard way
     since then, and things are going really     Work is going well for our six-strong                                                      Patrick made sure the floor was                how heavy PFCs are!”
     well. We’ve completed nine houses and       team and we have jobs booked for the           I started work for the same company         protected too, as this was already
     haven’t failed a single inspection, which   next few years.                                as my brother and partner as                finished. It took seven of the team to roll   The judges admired Patrick’s
     is apparently a pretty good record,                                                        a labourer and, after a few months,         them in, with the lightest PFC weighing       strategic thinking and approach to
     so I’m pretty happy with the direction      I’d highly recommend others to consider        decided it would make sense to start        550kg! Once they were rolled into the         communicating with the team
     I chose.                                    making the change and flex your mind           an apprenticeship. Six months in,           house, they used Genie lifts and strops       to get the job done.
                                                 as well as your muscles – there are so         I am absolutely loving it, although
     We have three full-time contractors,        many avenues and aspects to explore in         I have to admit it was pretty
     and I really enjoy the freedom and          building that you’ll never get bored!          exhausting at first. I still love graphic
     leadership that comes with owning                                                          design, and work for a few other                                                                 PA C C A S H T R A D E D I S C O U N T S
     a business, while also learning so much                                                    clients in the evening to keep it up.
                                                                                                                                                                                           D o n ' t f o r g e t t h a t a l l c u r r e n t PA C m e m b e r s h a v e a c c e s s t o
     every day.
                                                                                                                                                                                            cash trade discounts on safety gear and hand tools plus
                                                                                                                                                                                                 other product ranges (some exclusions apply) at all
                                                                                                                                                                                          P l a c e M a k e r s b r a n c h e s . V i s i t t h e PA C h u b f o r m o r e d e t a i l s -
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WE'LL ROLL UP OUR SLEEVES AND GET STUCK IN - You roll out your local plans - PlaceMakers
S     l       S       E
                                                                                                                                                                                                                                                                                   REGULATION - CONSULTATION

                             m a   l o N   p A c                                                                                                                                                                                                                                    MBIE               BUILDING SYSTEM LEGISLATIVE REFORM

                                                                                                                                                                                                                                                                                    HAVE YOUR SAY ON NZ BUILDING LAWS!

                          BIG ON BENEFITS
                                                                                                                                                                                                                                                                                    MBIE is proposing major changes to our building laws to improve the quality of building work –
                                                                                                                                                                                                                                                                                    these are the most significant reforms since the current Building Act was introduced in 2004

                                                                                                                                                                                                                                                                                    A
                                                                                                                                                                                                                                                                                            n efficient building regulatory      BUILDING PRODUCTS AND                           unlicensed people to carry
                                                                                                                                                                                                                                                                                            system isn’t the sole                METHODS                                         out plumbing, gasfitting and
                          • EASILY INSTALLED                                                                                             • 16MM WHITE CABINETRY                                                                                                                             responsibility of government.       • Clarify roles and responsibilities for         drainlaying work.
                                                                                                                                                                                                                                                                                    Everyone in the sector must work                building products and methods.
                          • MULTIPURPOSE UNIT                                                                                            • FORMICA 30MM IMPERIAL                                                                                                                    together to lift the level of quality, so                                                RISK AND LIABILITY
                                                                                                                                           WHITE BENCHTOP                                                                                                                           things go right the first time – and, if    •    Require manufacturers and              •   Require a guarantee and insurance
                          • GREAT VALUE FOR MONEY
                                                                                                                                         • HANDLE-LESS SOFT CLOSE                                                                                                                   they do go wrong, there are fairer               suppliers to provide information           product for residential new builds
                          • MANUFACTURED IN NZ                                                                                             DRAWERS & DOORS                                                                                                                          outcomes.                                        about building products.                   and significant alterations, and
                                                                                                                                                                                                                                                                                                                                                                                allow homeowners to actively opt
                                                                                                                                                                                                                                                                                    WHY REFORMS ARE NEEDED                      •    Strengthen the framework for               out of it.
                                                                                                                                                                                                                                                                                    The building sector faces a number               product certification.
                                                                                                                                                                                                                                                                                    of long-standing problems. These                                                        •    Leave the liability settings for
                                                                                                                                                                                                                                                                                    problems range from low productivity        •    Make consenting easier for modern           building consent authorities
                                                                                                                                                                                                                                                                                    and inefficient practices and                    methods of construction including           unchanged.

                                                         ADVERT
                                                                                                                                                                                                                                                                                    processes, to skills and labour                  off-site manufacturing.
                                                                                                                                                                                                                                                                                    shortages, to poor health and safety.                                                    BUILDING LEVY
                                                                                                                                                                                                                                                                                    We’ve talked to people across the            OCCUPATIONAL REGULATION                    •   Reduce the building levy from $2.01
                                                                                                                                                                                                                                                                                    sector about problems with how the          • Change the licensed building                  including GST to $1.50 including
                                                                                                                                                                                                                                                                                    regulatory system functions. Our               practitioners scheme:                        GST (per $1,000).
                                                                                                                                                                                                                                                                                    conversations revealed three
                                                                                                                                                                                                                                                                                    common themes:                                       -   Introduce a tiered licensing   •    Standardise the building levy
                                                                                                                                                                                                                                                                                                                                             system for LBPs to establish        threshold at $20,444 including
                                                                                                                                                                                                                                                                                   •    Roles and responsibilities are not                   a progression pathway,              GST.
                                                                                                                                                                                                                                                                                        clear.                                               including a specific licence
                                                                                                                                                                                                                                                                                                                                             for supervision.               •   Allow MBIE to spend funds raised
                                                                                                                                                                                                       • 1800(W)×588(D)×900(H)mm
                                                                                                                                                                                                                                                                                   •    Information isn’t available when                                                        by the building levy on broader
                                                                                                                                                                                                       • Optional depth
                                                                                                                                                                                                       • Sink bowl not included
                                                                                                                                                                                                                                                                                        it’s needed.                                     -   Simplify the licence class         stewardship of the building sector.
                                                                                                                                                                                                                                                                                                                                             categories.
                                                                                                                                                                                                                                                                                   •    It’s difficult to hold people to                                                     OFFENCES, PENALTIES AND
                                                                                                • 1200(W)×588(D)×900(H)mm                                                                                                                                                               account for the quality of their                 -   Introduce behavioural           PUBLIC NOTIFICATION
                                                                                                • Available in either two 2 door or 2 drawer                                                                                                                                            work.                                                competence requirements        • Increase the maximum financial
                                                                                                • Appliance space right hand                                           • 15 YEAR WARRANTY                                                                                                                                                    for LBPs.                          penalties.
                                                                                                • Sink bowl included                                                       ON CABINETRY                                                                                             WHAT’S IN THE REFORM
                                                                                                                                                                                                                                                                                    PACKAGE?                                    •    Raise the competence standards         •    Set different maximum penalties for
                  EASILY
                 ORDERED                                                                                                                                               • LIFETIME WARRANTY                                                                                          These are the most significant reforms           and broaden the definition of               individuals and organisations.
                 PRODUCT                                                                                                                                              ON INTERNAL HARDWARE                                                                                          since the current Building Act was               Restricted Building Work.
                                                                                                                                                                                                                                                                                    introduced in 2004. They affect                                                        •     Extend the time enforcement
                                                                                                                                                                                                                                                                                    people, products and practices              •    Introduce a new licensing scheme            agencies can lay a charge from six
                                                                                                                                                                                                                                                                                    across the sector. The proposals are             for engineers and restrict who can          months to 12 months.

                  BUY EITH ER A L AU N D R E T T E O R                                                                                                                                                                                                                              summarised below. There are more
                                                                                                                                                                                                                                                                                    details about these proposals in the
                                                                                                                                                                                                                                                                                                                                     carry out safety-critical engineering
                                                                                                                                                                                                                                                                                                                                     work.                                 •     Modify the definition of ‘publicly
                  K I TC H E N E T T E A N D R E C E I V E                                                                                                                                                                                                                          full discussion paper and summaries of
                                                                                                                                                                                                                                                                                    each part.                                  •    Remove exemptions that allow
                                                                                                                                                                                                                                                                                                                                                                                 notify’ in section 7 of the
                                                                                                                                                                                                                                                                                                                                                                                 Building Act.

                  A FR E E C AROM A S I N K
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                                                                                                                                                                                                                                                                                    HAVE YOUR SAY! SUBMISSIONS CLOSE ON 16 JUNE 2019
                                                                                                                                                                                                                                                                                    MBIE will use the information from the submissions to refine its proposals. The Minister for Building and Construction will
*Offer exclusive to PlaceMakers trade account holders only. Purchases of either the PlaceMakers launderette or kitchenette must be placed on a current PlaceMakers trade account between 1ST June to 31ST July 2019. Free tap is 3601751 Caroma Husk dual spray tap mixer valued
at $299+GST. Offer available to first 30 customers, while stocks last. Tap will be delivered with unit. Please refer to your local branch for delivery time frames.                                                                                                                 then decide what changes to recommend to Cabinet.

                                                                                                                                                                                                                                                                                                                                                                                                                       7
WE'LL ROLL UP OUR SLEEVES AND GET STUCK IN - You roll out your local plans - PlaceMakers
REGULATION - CODEWORDS

  MBIE
     LABOUR-ONLY CONTRACTS
                                                                                                                                                                                    This is because the Board does not deal                 first checking that a building                       YOU ARE THE EXPERT SO USE
                                                                                                                                                                                    with payment or contractual disputes                    consent has been issued.                             YOUR JUDGEMENT
                                                                                                                                                                                    and instead determines whether the LBP                                                                       Homeowners are not experts in the
                                                                                                                                                                                    has met their obligations specified in  •               Deviating from the building consent.                 building process and may sometimes
                                                                                                                                                                                    the Act.                                                                                                     fail to fully understand their obligations
                                                                                                                                                                                                                            •               Failing to obtain confirmation for                   regarding building consents. LBPs are
                                                                                                                                                                                                                                            a minor variation or amendment                       in a better position to identify a lack of
                                                                                                                                                                                                                                            before continuing work.                              adherence to the consenting process.
                                                                                                                                                                                              As an LBP, you are always
                                                                                                                                                                                                                                      If something isn't right with the building                 Use your own judgement, rather than
                                                                                                                                                                                              accountable to the Board                consent, alert the homeowner and                           trusting that the homeowner has it right
                                                                                                                                                                                              for your conduct                        refrain from starting or continuing                        or that you won’t be held accountable
                                                                                                                                                                                                                                      work until the issue is resolved. While                    for any non-compliant work.
                                                                                                                                                                                                                                      it may not be your responsibility to
                                                                                                                                                                                                                                      obtain the building consent, you will be                   In the next issue, we will look at your
                                                                                                                                                                                    COMPLY WITH BUILDING                              responsible if you do any building work                    responsibility to produce quality work
                                                                                                                                                                                    CONSENTS                                          that does not comply with a building                       and an accurate Record of Work.
                                                                                                                                                                                    In many cases, as an LBP on a labour-             consent, if one is required.
                                                                                                                                                                                    only contract, you will not be directly
                                                                                                                                                                                    responsible for managing the building
                                                                                                                                                                                    consent application. All LBPs, however,
                                                                                                                                                                                    have a responsibility to ensure that
                                                                                                                                                                                    a building consent is obtained (if one
                                                                                                                                                                                    is required) before commencing work
                                                                                                                                                                                    and to build to the agreed consent.
                                                                                                                                                                                    The Board expects LBPs to understand
                                                                                                                                                                                    the building consent process and to
                                                                                                                                                                                    hold themselves to a high standard
                                                                                                                                                                                    throughout the compliance process.

                 The Board has acknowledged that a power imbalance may exist between an employer and employee; however, as an LBP, you are still responsible for your own conduct   COMPLAINTS SHOW MAIN
                                                                                                                                                                                    PROBLEMS
                                                                                                                                                                                    The Board's Annual Report 2018 noted
     MBIE discusses liability versus accountability when it comes to labour-only contracts                                                                                          numerous complaints relating to LBPs
                                                                                                                                                                                    not complying with the consenting

  I
        n the first of a two-part                             the type of contract you are working                          as agreed, and the client must pay for                  processes. The complaints highlighted
        series highlighting common                            under.                                                        them. Failure by either party could                     the following failures:
        misunderstandings about the                                                                                         lead to court action, where the party                                                                                        Even if you want to make a minor variation or amendment, you must obtain confirmation from the
     responsibilities of a Licensed Building                  The Board has acknowledged that                               in breach may be found liable for their                 •    Carrying out building work without                                                                                    homeowner and designer before doing so
     Practitioner (LBP) under a labour-only
     contract, we discuss liability as opposed
                                                              a power imbalance may exist between
                                                              an employer and employee; however,
                                                                                                                            role in the contract.
                                                                                                                                                                                    CODEWORDS QUIZ                                              ISSUE XX
     to accountability and building consents.                 as an LBP, you are still responsible for                     You might not have a contractual
                                                              your own conduct.                                            arrangement with the client, but rather                  CODEWORDS QUIZ                                              ISSUE 89
     There has been an increase in                                                                                         with another contractor while under
     complaints made to the Building                          This means that, even if your employer                       a labour-only contract. In this situation,
     Practitioners Board about LBPs not                       has instructed you to do something,                          you are probably only liable to the                      1        There is a dispute between the client     2        There is no building consent for                  3        True or false – homeowners should
     fulfilling their obligations under                       you are personally accountable to the                        contractor who engaged you for the                                and your main contractor over the                  a piece of work you are about to                           have all the required knowledge for a
     labour-only contracts.                                   Board for your actions as an LBP. Your                       work you do for them.                                             quality of the build. You were working             undertake, and the work is not exempt                      build, so you can just follow orders.
                                                                                                                                                                                             under a labour-only contract. Which                under Schedule 1 of the Building Act
                                                              licence could be put at risk if you act                                                                                        of the following is true?                          2004. What should you do?                             a)    True, nothing to worry about as they’ll
     LBPS HAVE RESPONSIBILITIES                               dishonestly to benefit your employer.                         However, as an LBP, you are always                                                                                                                                              face the consequences.
     AND OBLIGATIONS                                                                                                        accountable to the Board for your                           a)    You are liable, no matter what.              a)    Start work, as the main contractor                   b)    False, you are the expert and
                                                                                                                                                                                                                                                 assures you the consent is on its way.
     There is a myth that LBPs’ responsibilities              LIABILITY VS ACCOUNTABILITY                                   conduct. If you fail to maintain                            b)    You will be liable but only if you                                                                            need to make sure you meet your
     are lessened in labour-only contracts.                   When a homeowner signs a contract                             standards, the homeowner can lay                                  completed a ROW for the work.                b)    Don’t worry about it – it is the                           responsibilities.
                                                                                                                                                                                                                                                 responsibility of the homeowner.
                                                              with a contractor, there will be                              a complaint to the Board.                                   c)    You are accountable to the Building
     This is not true. You cannot contract out                a contractual liability between the                                                                                             Practitioners Board for your work.           c)    Refuse to start work until you have
                                                                                                                                                                                                                                                 seen the consent.
     of your responsibilities and obligations                 two parties. This means the contractor                       The Board can then discipline you,
     as an LBP – they are set regardless of                   must provide the goods and services                          regardless of who you are contracted to.

 8        www.building.govt.nz                                                                                                                                                                                                                                                                                                                            9
WE'LL ROLL UP OUR SLEEVES AND GET STUCK IN - You roll out your local plans - PlaceMakers
REGULATION - CODEWORDS

  MBIE
                                                                                                                                                                                  •    Where it was purchased or who it
  PRODUCT COMPLIANCE CONCERNS                                                                                                                                                          was supplied by, if this is known.
                                                                                                                                                                                  •    Compliance information
                                                                                                                                                                                       available for the product from the
                                                                                                                                                                                       manufacturer or supplier, such
                                                                                                                                                                                       as test reports, assessments or
                                                                                                                                                                                       calculations, claims of compliance
                                                                                                                                                                                       and technical information.
                                                                                                                                                                                  •    The reasons why you believe the
                                                                                                                                                                                       product does not comply with the
                                                                                                                                                                                       Building Code.
                                                                                                                                                                                  •    Evidence of failure, such as
                                                                                                                                                                                       photographs or locations where the
                                                                                                                                                                                       product was used.
                                                                                                                                                                                  •    Information you think supports an
                                                                                                                                                                                       investigation.
                                                                                                                                                                                  Please send the information and the
                                                                                                                                                                                  complaint to:
                                                                                                                                                                                  products@mbie.govt.nz
                                                                                                                                                                                  Or post to:                                                          An MBIE investigation raised concerns that some importers were supplying plumbing fittings without
                                                                                                                                                                                                                                                                                                               documentation to support code compliance
                                                                                                                                                                                  Building System Assurance –
                                                                                                                                                                                  Products                                          All information received by MBIE is                           Information Act 1982.
                                                                                                                                                                                  Ministry of Business, Innovation                  public information and, if requested,
                                                                                                                                                                                                                                                                                                  To find out more, visit
                                                                                                                                                                                  and Employment                                    the details of your complaint may have
                                                                                                                                                                                                                                                                                                  www.building.govt.nz
                                                                                                                                                                                  PO Box 1473                                       to be released to other individuals
                                                                                                                                                                                                                                                                                                  and search for `product assurance´.
                                                                                                                                                                                  Wellington 6011                                   or organisations under the Official
                       If you have a complaint about a building product, or are concerned that a building product doesn’t comply with the Building Code, get in touch with MBIE

  The ever-growing range of building products on the market comes with concern that not all are                                                                                   CODEWORDS QUIZ                                                ISSUE 89
  what they claim to be or even meet New Zealand Building Code requirements. What is MBIE
  doing to address this issue?                                                                                                                                                    4        MBIE’s job in relation to new building    5        If a complaint to MBIE does not have                 6        As the result of a complaint
                                                                                                                                                                                           products is to:                                    a lot of detail or evidence:                                  regarding a building product, MBIE

  M
                                                                                                                                                                                                                                                                                                            can:
           BIE has a mandate to monitor              •        Guidance issued to the industry.                         The MBIE products team works                                   a)    You are liable, no matter what.              a)     It will be difficult for MBIE to take
           the building product market                                                                                 alongside other teams within MBIE, such                                                                                  action on the complaint and it may                     a)    Order the supplier to refund
                                                                                                                                                                                      b)    Assess every new building product                   not be investigated further.
                                                                                                                                                                                  CODEWORDS QUIZb)
                                                                                                                                                                                                                                                                                                             everyone who has bought the
           and investigate complaints
  when products don’t comply with the
                                                     •        More education provided to
                                                              those involved in manufacturing,
                                                                                                                       as Trading Standards, which ensures
                                                                                                                       safe products, accurate measurement
                                                                                                                                                                                            on the market to see if it complies
                                                                                                                                                                                            with the Building Code.                            ISSUE         XX
                                                                                                                                                                                                                                                An investigator can fill in missing
                                                                                                                                                                                                                                                                                                             product.
                                                                                                                                                                                                                                                details and evidence.                                  b)    Ban the product to protect other
  Building Code.                                              supplying, specifying or installing                      and quality fuel, and other government                         c)    Investigate misleading advertising of                                                                            people from using it.
                                                              building products.                                       organisations and licensing boards such                              building products.                           c)     It doesn’t matter, the burden of proof
                                                                                                                                                                                                                                                is on the supplier to provide evidence                 c)    Fine the supplier for false advertising.
  MBIE MONITORS AND                                                                                                    as WorkSafe, the Ministry of Health and                                                                                  that the complaint is wrong.
  INVESTIGATES                                         TELL US IF YOU HAVE CONCERNS                                    the Plumbers, Gasfitters and Drainlayers
  Monitoring the market can establish                  If you have a complaint about                                   Board.                                                     7        Who can make a complaint to MBIE         8         If you lay a complaint with MBIE about                   c)    All complaints automatically
  whether there is a widespread problem                a building product, or are concerned                                                                                                about a building product?                          a building product, who can see the                            go on the MBIE website for
  with a product that could affect                     that a building product doesn’t comply                          SUPPLY INFORMATION AND                                                                                                 details of the complaint?                                      anyone to see.
  a significant number of buildings, should            with the Building Code, you can get in                          EVIDENCE                                                       a)     Only someone who has purchased
                                                                                                                                                                                             the product themselves.                     a)    Only MBIE staff.
  it continue to be supplied and used in               touch with MBIE.                                                Often product complaints lack enough
  building work.                                                                                                       specific detail or evidence, which makes                       b)     LBPs who are experts on that type of        b)    Complaints sent to MBIE fall within
                                                                                                                                                                                             building product.                                 the definition of official information
                                                       If the complaint is about false                                 it difficult for MBIE to get a clear picture                                                                            and, if requested, MBIE may have to
  An investigation by MBIE might result                or misleading information or                                    of the problem or take further action.                         c)     Anyone.                                           release details about the complaint
  in:                                                  unsubstantiated claims, MBIE may                                                                                                                                                        to other individuals or organisations
                                                                                                                       For MBIE to investigate a complaint, the                                                                                where appropriate under the Official
                                                       refer the complaint to the Commerce                                                                                                                                                     Information Act 1982.
                                                                                                                       following information is required:
 •    A formal warning or ban issued on                Commission if it falls within its
      the use of the product.                          jurisdiction.                                                 •        The name of the building product.

 10    www.building.govt.nz                                                                                                                                                                                                                                                                                                                                 11
WE'LL ROLL UP OUR SLEEVES AND GET STUCK IN - You roll out your local plans - PlaceMakers
TECHNICAL

   BRANZ
   GOOD RIDDANCE TO RUN-OFF
                                                                                                                                                                                        run into waterways or drains.                                                                                                  trenches before pouring concrete
                                                                                                                                                                                                                                                                                                                       to stop slurry spilling out and into
                                                                                                                                                                                        CONCRETE, ASPHALT AND                                               It’s not just bad news for                                 drains.
                                                                                                                                                                                        BITUMEN WASTE
                                                                                                                                                                                        Concrete wash water, cement slurry,
                                                                                                                                                                                                                                                            nature – under the Resource                     •          Diverting it onto on-site grass or
                                                                                                                                                                                        asphalt and bitumen can join run-off                                Management Act, those                                      soil for later clean-up.
                                                                                                                                                                                        when the materials are laid, equipment                              responsible could be fined up
                                                                                                                                                                                        is washed or concrete is waterblasted                                                                               •          Containing it in an appropriate
                                                                                                                                                                                        to expose aggregate. Concrete and
                                                                                                                                                                                                                                                            to $600,000 or face two                                    storage tank if possible.
                                                                                                                                                                                        cement products can change the pH                                   years in prison
                                                                                                                                                                                        levels of streams, killing wildlife. One                                                                              Talk to subbies and delivery drivers
                                                                                                                                                                                        bucket of concrete wastewater in                                                                                      to make sure they wash concrete
                                                                                                                                                                                        a stormwater drain can kill hundreds                       Contain run-off from concrete, asphalt                     equipment on unsealed ground on site,
                                                                                                                                                                                        of fish and eels. It takes 100,000 litres                  and bitumen on site by:                                    such as gravel or grass, and they don’t
                                                                                                                                                                                        of freshwater to dilute just 1 litre of                                                                               let washing water or concrete slurry run
                                                                                                                                                                                        concrete slurry to safe levels.                          •       Dewatering pile holes and footing                    into stormwater drains.

            Keep New Zealand waterways clear! Bare soil and loose materials on site can be swept up by heavy rain; where this runs down stormwater drains, it will flow straight into
                                                                                                                              local streams or the sea and can be seriously harmful

   Uncontrolled run-off from building sites that may contain chemicals or toxins can enter and clog
   waterways, drains and the stormwater system, killing plants and wildlife. It may also be carried
   onto nearby properties, upsetting neighbours. There are many practical ways to stop it

  B
         are soil and loose materials on site •                     Using tarpaulins or shotcrete to                                planting or new grass.                                                                                                                  Figure 1                               A silt fence reduces sediment run-off on sloping sites
         can be swept up by heavy rain (or                          protect exposed soil.
         water from any other source) to                                                                                   •        Controlling the flow of water with
   become run-off. Where this runs down       •                     Removing the minimum amount of                                  channels or contour drains.
   stormwater drains, it will flow straight                         vegetation possible.
   into local streams or the sea. This can                                                                                    SEDIMENT CONTROL                                          PROVE YOUR KNOWLEDGE
   be seriously harmful, especially if the    •                     Having just one stabilised            Control sediment run-off with:
                                                                                                                                                                                        Tick the correct answers below and record what you’ve learnt in the record of learning on the back page!
   run-off carries concrete waste, paints or                        accessway onto the site and putting
   chemicals.                                                       down gap 65 aggregate to stop        • Vegetation.
                                                                    drivers tracking dirt onto the road.                                                                                 1)     Which of the following is NOT a listed 2)               What impact can concrete and                     3)        Why should builders ensure they stop
   It’s not just bad news for nature                                                                     • Silt fences on the downhill side of                                                  way to prevent run-off?                                 cement products have on streams?                           uncontrolled run-off?
  – under the Resource Management                          •        Diverting water (other than rain)        sloping sites to capture sediment                                             a)    Using tarpaulins or shotcrete to                  a)    They can change the pH levels,                       a)     It can damage the environment.
   Act, those responsible could be fined                            away from earthworks and onto             run-off (figure 1).                                                                protect exposed soil.                                   killing wildlife.
                                                                                                                                                                                                                                                                                                              b)     Those responsible can be fined up
   up to $600,000 or face two years in                              stable ground (grass, gravel or                                                                                        b)    Removing the minimum amount of                    b)    They can slow the flow of the river.                        to $600,000 or face two years in
   prison.                                                          permeable paving).                   • Hay or straw bales to trap sediment.                                                  vegetation possible.                                                                                                prison.
                                                                                                                                                                                                                                                   c)    It has almost no impact – it only
                                                                                                                                                                                           c)    Diverting water (other than rain)                       takes 10 litres of freshwater to dilute              c)     Both of the above.
   Ways to prevent run-off include:                        •        Keeping as much existing grass                         •        Sediment ponds.                                              away from stable ground (grass,                         1 litre of concrete slurry to safe
                                                                                                                                                                                                 gravel or permeable paving) and                         levels.
                                                                    coverage on site as possible                                                                                                 onto earthworks.
  •    Scheduling earthworks for dry                                and stabilising bare soil as soon                         Keep silt control devices clear and
       weather.                                                     as possible with mulch, gravel,                           ensure that cleared material cannot                       NB: The questions and answers in this section have been produced by the publisher and do not necessarily reflect views or opinions of the contributing organisation.

  12
 12     www.branz.co.nz                                                                                                                                                                                                                                                                                                                                                     13
WE'LL ROLL UP OUR SLEEVES AND GET STUCK IN - You roll out your local plans - PlaceMakers
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WE'LL ROLL UP OUR SLEEVES AND GET STUCK IN - You roll out your local plans - PlaceMakers
NEWS

  INDUSTRY                           FOCUS

  HEADLINE
                                                                                                                                                                                                                      3. CHANGING THE FUNDING
  BCITO RESPONDS TO EDUCATIONAL REFORMS
                                                                                                                                                                        structures and over programme                                                           in communicating feedback on the
                                                                                                                                                                        development”.                                 SYSTEM                                    proposal, expressing its agreement and
                                                                                                                                                                                                                      The third proposal supported the          disagreement with different areas.
                                                                                                                                                                        It also said that current ITO recognition     concept of an integrated system for
                                                                                                                                                                        criteria as being a good basis for            volumetric student-based funding. It     “Those who have engaged constructively
                                                                                                                                                                        establishing ISBs, with changes being         said that the funding system should have with the process will have more impact
                                                                                                                                                                        made to “reflect both the stronger            three tiers:                              on the end result,” said Hipkins.
                                                                                                                                                                        strategic role of the bodies and the
                                                                                                                                                                        need to ensure they maintain close            •   A flat rate for all on-job learning set    Submissions and public consultation
                                                                                                                                                                        connections to their industries”.                 higher than the current Standard           have concluded, with the Government
                                                                                                                                                                                                                          Training Measures (STM) rate.              aiming to roll out the decided changes
                                                                                                                                                                        The criteria would require that the                                                          in 2020.
                                                                                                                                                                        organisation demonstrates strong          •       A flat rate for all off-job learning set
                                                                                                                                                                        performance, sustainable coverage,                lower than current Equivalent Full-             WHAT’S BEING PROPOSED?
                                                                                                                                                                        evidence of industry backing, capability          time Student (EFTS) rates.                     • That the country’s 16 major
                                                                                                                                                                        to identify and respond to industry skill                                                          polytechnics fall under the remit
                                                                                                                                                                        needs, and capability in programme        •       A higher rate for apprenticeships                of a single national body called
                                                                                                                                                                        design and assessment.                            and integrated learning.                         the NZ Institute of Skills and
                                                                                                                                                                                                                                                                           Technology.
                                                                                                                                                                        2. SUGGESTIONS FOR THE NEW                    GOING FORWARD
                                                                                                                                                             Caption    ZEALAND INSTITUTE OF SKILLS                   BCITO said that the ideal outcome                  • ITOs be replaced with Industry
                                                                                                                                                                        AND TECHNOLOGY                                would be for ITOs “to gain the                       Skill Bodies (ISBs).
                                                                                                                                                                        BCITO suggested that a collegiate             increased strategic powers proposed
                                                                                                                                                                        model would have bigger benefits in the       in the new model but retain the ability            • Education providers take on
                                               Gaining strategic powers but retaining the ability to work with employers and workers is the ideal outcome, says BCITO   future, but said that whatever the model      to work with individual employers                    the responsibility for approx.
                                                                                                                                                                        ends up being, that a different culture       and workers”. It also said that focus                140,000 trainees and
                                                                                                                                                                        is established than what currently            must stay on encouraging cultural and                apprentices.
  The Government proposal to centralise tertiary vocational training under one body has received                                                                        exists “in much of the ITP sector”. It also   behavioural change, more so than
  various responses from industry stakeholders. In its official response, BCITO has outlined what it                                                                    mentioned that the Institute’s governing      structural.                                        • A funding system that supports
  sees to be the positives and negatives of the proposed shake-up                                                                                                       Council and Regional Leadership                                                                    more work-integrated learning
                                                                                                                                                                        Groups must include business                  Minister of Education, Chris Hipkins,                that resemble apprenticeships.

  I
     n its submission, BCITO said there        •    Minimal disruption to business and                        proposed Reform of Vocational Training                    representatives.                              said that BCITO has been constructive
     are positives in the establishment             productivity of employers that are                        (RoVE). It stated:
     of a fairer funding system, better             involved in supporting training.

                                                                                                                                                                        CONSENTS TAKE FIRST DIP FOR 2019
  strategic investment in Vocational                                                                        “Our model emphasises flexibility and
  Education Training (VET) and sector          •    Workplace learning involving                             adapting to the specific situation of
  coverage issues, possible improvements            a close face-to-face relationship                        a given business and learner, as well as
  to off-job provision, and potential               between a training advisor and the                       to the needs of specific sectors within
  benefits for learners.                            business, and between a training                         building and construction as a whole.                      A total of 3,180 new dwellings were consented in March — a seasonally adjusted 6.9% decrease,
                                                    advisor and the apprentice.                                                                                         following 1.7% and 13.6% increases in the previous two months.
  Considering these comments, it also                                                                       “Our industry does not believe that

                                                                                                                                                                        T
  believes the benefits aren’t enough to       •    Customisable training approaches                         [education] providers are capable                                he March figure comprised of            +808%), Waikato (up 53 to 380; +16%),          NONRESIDENTIAL BUILDING
  substitute the value of what is being left        to reflect the needs of particular                       of maintaining such a model and is                              1,949 stand-alone houses, 455            and Canterbury (up 51 to 486; +11%).           CONSENTS
  behind, with ITOs losing their training           sectors, individual firms, and                           concerned that RoVE risks significant                            apartments, 174 retirement village      Auckland, Gisborne, Hawke’s Bay,               In the year ended March 2019,
  role.                                             specific apprentices.                                    disengagement by employers from                            units, and 602 townhouses, flats, and         and Marlborough were other regions             non-residential building consents
                                                                                                             formal VET.”                                               units.                                        to consent more dwellings                      totalled $7.1bn, up 7.6% from the March
  BCITO’s submission listed elements           •    The ability for the industry to                                                                                                                                   month-on-month.                                2018 year. The building types with the
  of a working Vocational Education                 promote career opportunities and                         The BCITO provided three proposals for                     In the year ended March 2019, the total                                                      highest value were:
  and Training system that must be                  attract new people into relevant                         the Government to consider, explaining                     number of new dwellings consented was         Eight regions saw a decrease in
  incorporated, such as:                            trades.                                                  ways it thinks learners can transition                     34,516 — up 10% from the year ended           consented dwellings in March 2019              •     Shops, restaurants, and bars —
                                                                                                             efficiently from ITOs to providers.                        March 2018.                                   compared to March 2018, led by                       $1.1bn (up 34%)
 •     Workplace learning remaining            •    Ensuring the training needs of                                                                                                                                    Wellington (down 55 to 231; -19%),
       a major component.                           smaller and specialist trades don’t                      1. CLARIFYING DIFFERENT ROLES                              IN THE REGIONS                                Manawatu-Wanganui (down 47                     •      Education buildings — $1.1bn
                                                    get left behind by the system.                           WITHIN VET                                                 Eight of the 17 regions consented more        to 90; -34%), and Bay of Plenty                       (up 4.8%)
 •     Industry maintaining direct                                                                           The first proposal said that Industry                      dwellings in March 2019 compared to           (down 41 to 152; -21%). Northland,
       ownership and control of training       The submission expressed doubt that                           Skills Bodies (ISB) must have “genuine                     March 2018, led by Otago (up 215 to           Taranaki, Southland, and Tasman also           •     Storage buildings — $968 million
       arrangements.                           these elements could be upheld by the                         power within the TEC’s investment                          339; +173%), Nelson (up 97 to 109;            experienced decreases.                               (up 20%)

 16                                                                                                                                                                                                                                                                                                            17
                                                                                                                                                                                                                                                                                                               17
NEWS

  INDUSTRY                           FOCUS

  HEADLINEHOMES DEADLINE NEAR
  HEALTHY
                                                                                                                                                                                The standard also requires efficient
                                                                                                                                                                                drainage and guttering as instructed      PlaceMakers offer the following
                                                                                                                                                                                by the Housing Improvement                solutions, with installation
                                                                                                                                                                                Regulations.                              available:

                                                                                                                                                                                KEEPING IT SEALED                         • Insulation
                                                                                                                                                                                All unnecessary gaps or holes in the
                                                                                                                                                                                                                          • Heat pumps
                                                                                                                                                                                walls, ceilings, windows, floors, and
                                                                                                                                                                                doors must be covered and blocked to      • Gas fires
                                                                                                                                                                                avoid draughts. This includes chimneys
                                                                                                                                                                                and fireplaces.                           • Wood fires

                                                                                                                                                                                COMPLIANCE TIMEFRAMES                     • Ventilation systems

                                                                                                                                                                                                                          • Heat transfer systems
                                                                                                                                                                                1 July, 2019 - Landlords will be
                                                                                                                                                                                required to provide tenants with          • Central heating systems
                                                                                                                                                                                underfloor and ceiling insulation that
                                                                                                                                                                                meet the 2008 Building Code, or (for
                                                                                                                                                                                existing ceiling insulation) a minimum
                                                                                                                                                                                thickness of 120mm.

                                                                                                                                                                                1 July, 2021 – From this date, private
                                                                                                                                                                                landlords must ensure that their rental
                                                                                                                                                                                properties comply with healthy homes
                                                                                                                                                                                standards within 90 days of any new
                                                                                                                                                                                tenancy.

                                                                                                                                                                                1 July, 2021 – All boarding houses
                                               The Act will introduce a requirement for fixed heating devices of at least 18°C to be placed in the living room of every house   must comply with the healthy homes
                                                                                                                                                                                standards.

  To support tenants’ living conditions in New Zealand, government passed the Healthy Homes                                                                                     1 July, 2023 – All Housing New
  Guarantee Act Regulations 2017, which introduced standards that look to make rental homes                                                                                     Zealand and registered Community
  warmer and drier                                                                                                                                                              Housing Provider’s houses must
                                                                                                                                                                                comply with the healthy homes

  N
          early 600,000 households rent            of every house. Most rooms are                                    shows that rental homes in NZ have                         standards.
          in NZ, and 22% of those have             capable of being heated by a relatively                           a greater level of visible mould
          no fixed heating, with many              inexpensive portable heater, and the                              compared to owner-occupied homes.                          1 July, 2024 - All rental homes
  more having unaffordable or unhealthy            living room is typically the largest room                                                                                    must comply with the healthy homes
  heating. To tackle this issue, the Healthy       in which most tenants spend most of                              Mould is a big contributor to poor                          standards.
  Homes Act sets minimum requirements              their time.                                                      health outcomes, such as respiratory
  to ensure warmer homes for renters                                                                                illnesses and asthma. It also poses                         PENALTIES
  through an amendment to the Residential          INSIDE THE WALLS                                                 a threat to tenants’ possessions.                           MBIE’s Tenancy Services Compliance
  Tenancies Act.                                   As of 1 July this year, landlords will                                                                                       and Investigation team will be able
                                                   be required to provide tenants with                              The Healthy Homes Act states that                           to inspect properties to ensure
  The requirements relate to heating,              underfloor and ceiling insulation that                           ventilation must include openable                           compliance with the standards. Failure
  insulation, ventilation, moisture ingress        meets the 2008 Building Code, or (for                            windows in the living room, dining                          to comply with the 1 July deadline
  and drainage, as well as draught                 existing ceiling insulation) a minimum                           room, kitchen and bedrooms. Extractor                       this year could attract a penalty of
  stopping. The Act also provides                  thickness of 120mm.                                              fans must be placed in rooms including                      $4,000.
  a timeframe for landlords to comply                                                                               a bath, shower, or indoor cooktop.
  with these standards.                            This move aligns with research from                                                                                          PlaceMakers provides a range of
                                                   Otago University, which showed                                   CONTROLLING MOISTURE                                        products to meet these standards.
  PROVIDING THE MEANS TO STAY                      topping up insulation to 120mm results                           Landlords must ensure efficient drainage                    If you want to know more, talk
  WARM                                             in noticeable health benefits.                                   and guttering, downpipes and drains.                        to your PlaceMakers sales
  The Act will introduce a requirement                                                                              A rental property with an enclosed                          representative, ask in branch or visit
  for fixed heating devices of at least            AIR QUALITY                                                      subfloor must have a ground moisture                        placemakers.co.nz for more
                                                                                                                                                                                                                                                        Heat pumps can keep a large room warm relatively efficiently
  18°C to be placed in the living room             BRANZ conducted a study which                                    barrier whenever possible.                                  information.

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NEWS

  INDUSTRY                          FOCUS

  HEADLINE ON MENTAL HEALTH
  SPOTLIGHT
                                                                                                                                                                             Intergenerational differences in
                                                                                                                                                                             communication was also a source of
                                                                                                                                                                             tension, with some describing how older
                                                                                                                                                                             workers would harass apprentices as
                                                                                                                                                                             part of a ritualised initiation.

                                                                                                                                                                             On the other end, older workers
                                                                                                                                                                             believed younger workers were more
                                                                                                                                                                             sensitive and required a supportive
                                                                                                                                                                             approach when giving feedback.
                                                                                                                                                                             They said such a disconnect between
                                                                                                                                                                             generations can lead to interpersonal
                                                                                                                                                                             conflicts and additional stress at work.

                                                                                                                                                                             Other factors believed to create mental
                                                                                                                                                                             distress in the construction sector                     Survey respondents said the boom periods in construction could be more distressing than bust periods,
                                                                                                                                                                             were drug and alcohol use, pressures                                  due to an abundance of work opportunities and labour shortage resulting in long hours
                                                                                                                                                                             created by better-informed customers,
                                                                                                                                                                             intolerance of diversity, and high-risk
                                                                                                                                                                             individuals in the industry.               bring the programme across the ditch.                      saying they didn’t see a need for such
                                                                                                                                                                                                                                                                                   programmes. This reflects a big contrast
                                                                                                                                                                             THE IMPACT ON THE INDUSTRY                 WorkSafe has expressed strong interest                     to the sentiment of interviewees during
                                                                                                                                                                             Interviewees agreed that mental distress   in supporting the pilot of MATES in                        the BRANZ study, which suggested that
                                                                                                                                                                             in the workplace had a negative impact     Construction in New Zealand, with the                      one reason for the lack of reception to
                                                                                                                                                                             on health and safety in general, with      need to evaluate its efficacy.                             wellness programmes is that there is no
                                                                                                                                                                             the phenomenon of ‘presenteeism’                                                                      understanding that there is a problem to
                                                                                                                                                                             inviting more risks. Presenteeism          Evaluation of the programme will                           begin with.
                                                                                                                                                                             involves workers turning up mentally or    require more statistics on mental health
                                                                                                                                                                             physically unwell, so distractions and     in the industry in order to track its                      As a result, the BRANZ research
                                                                                                                                                                             lethargy that accompany mental distress    progress. Evaluating the programme                         suggests presenting the problem first
                                                                                                                                                                  Caption    are more likely to contribute to an        will also allow it to best serve its target                and highlighting the financial and social
                                                                                                                                                                             accident or near miss in the workplace.    demographic.                                               costs of mental distress may justify the
                                                                                                                                                                                                                                                                                   need for industry members to invest in
                                                                                                                                                                             These effects on a worker’s ability to     When asked who should drive the                            wellness programmes
                                          Workplace culture, as well as the pressures of the industry, both have an impact on mental wellness in the field of construction   perform at their best results in lower     research into the performance of the
                                                                                                                                                                             productivity and increasing costs,         wellness programme, most respondents                       IF YOU NEED HELP
                                                                                                                                                                             reinforcing a vicious cycle of pressure    supported a partnership approach                           If you or somebody close to you
  A recent study conducted by BRANZ has shed light on mental health issues within the                                                                                        and stress.                                between the industry and a research                        are worried about their health, we
  construction industry, offering some important insights to help tackle the issue                                                                                                                                      organisation such as BRANZ. There                          recommend seeing your GP or
                                                                                                                                                                             CALLING ON MATES                           were some respondents who also                             local mental health provider. If you

  A
         t 6.9%, the proportion of suicides     workers reported as causing mental                                frequently mentioned by interviewees                       Facing the same problem in its own         suggested the health sector be involved                    or someone else is in danger or
         in the New Zealand construction        distress, as reported by industry                                 was bullying. However, there was                           construction industry, Australia has       in future research.                                        endangering others, please contact:
         industry stands as the highest         workers.                                                          a common understanding that there                          developed a wellness programme
  across all other sectors in the country.                                                                        were improvements being made in that                       called MATES in Construction, which        OUTLINING THE PROBLEM                                      Lifeline:
                                                A culture that stigmatises mental illness                         area, with tolerance for such behaviour                    encourages and facilitates help-seeking    BEFORE OFFERING HELP                                       0800 543 354 (24/7)
  Despite a mixed reaction from                 and promotes a ‘harden up’ attitude                               decreasing.                                                behaviour.                                 Many interviewees in the BRANZ
  interviewees being surprised or not           were also common themes raised by                                                                                                                                       research were from organisations that                      Suicide Crisis Helpline:
  surprised at the rate of suicides, nearly     respondents.                                                     The boom and bust nature of the                             Set up as an industry-owned charity,       were already addressing mental health                      0508 828 865 (24/7)
  all were unaware that the construction                                                                         industry was also said to be causing                        the programme looks to increase            in the industry through a wellness
  sector had the highest percentage of all      A staunch workplace culture was                                  distress for employers and employees                        help-seeking behaviour by educating        approach. Each example provided                            Youth Services:
  industries.                                   attributed to making it difficult for                            alike. Interestingly, the boom period                       workers on site and training volunteers    by interviewees where wellness                             (06) 355 5906
                                                workmates to have a conversation                                 was said by some to be the more                             to act as ‘connectors’, who are able to    programmes were offered showed
  WHAT’S FUELLING THE                           about sensitive topics such as mental                            mentally distressing period, due to an                      offer suicide first aid.                   that there had been no uptake from                         Depression Helpline:
  NUMBERS?                                      health, therefore making it harder to                            abundance of work opportunities and                                                                    members of industry organisations.                         0800 111 757 (24/7)
  Workplace culture, boom and bust              suggest places to get help.                                      insufficient labourers resulting in long                    MATES and Scentre Group are
  trends, and communication issues were                                                                          hours, fatigue and a poor work/life                         looking to work with the New Zealand       At events discussing the importance of                     Lifelink:
  just some of the areas construction           Another workplace culture concern                                balance.                                                    construction industry and WorkSafe to      wellness, industry audiences responded                     0800 726 666 (24/7)

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NEWS                                                                                                                                                           NEWS

   INDUSTRY                           FOCUS                                                                                                                      PRODUCT                           NEWS

   TAURANGA CITY COUNCIL'S FAILINGS REVEALED                                                                                                                     FENCING MADE SIMPLE

                                                                                         An aerial shot of the Bella Vista subdivision, taken in August 2016

   An MBIE investigation into the Bella Vista saga has revealed that Tauranga City Council failed to
   meet its own building control processes

   A
           fter reaching                         •   The Council did not manage any                       consent applications and
           a settlement on purchasing                delineations from the building                       understand the distinction between
           the Bella Vista development               consents in accordance with correct                  minor variations and amendments
   from homeowners in November                       procedure once work was under                        to building consents, inspections
   2018, Tauranga City Council is now                way.                                                 and enforcement.                                                                  EliteScreen comes in a range of contemporary powder-coated colours, such as charcoal, grey and white, and is suitable for use in coastal locations
   in the process of repairing, relocating,
   salvaging, demolishing or remediating         •   The Council allowed building work           •        Submission of updated policies
   the houses.                                       to go ahead after earlier failed                     and procedures to MBIE within two                      Save time and money with PlaceMakers new EliteScreen innovation – a simple aluminium
                                                     inspections had not been fully                       months of receipt of this report.                      screening kit with a patented, no-weld system that your customers will love
   The situation is the result of a failure in       resolved, as well as not stopping
   the Council’s building control system,            building work when critical                   MBIE will check in on the Council within

                                                                                                                                                                 W
   which led MBIE to conduct a review                documents such as ‘producer                   six months and ask it to provide an                                      hile building a beautiful,               available in two sizes: 1800mm (wide)                            be provided with every order*.
   to assess why the failure occurred and            statements’ for third-party                   update on progress within 12 months.                                     liveable home is the top                 x 1200mm (high) and 2400mm (w) x
   identify methods to avoid similar failures        inspections were not supplied.                Other councils and industry associations                                 priority for most builders,              1800mm (high).                                                   Intrigued? Visit:
   going forward.                                                                                  will be made aware of the review                              the landscaping that follows is equally                                                                              www.elitescreen.co.nz or your
                                                 •   The Council did not utilise its               findings.                                                     important in presenting a finished                  Slats can be easily adjusted with the                            nearest PlaceMakers store for more
   The review concluded that there were              enforcement powers to stop                                                                                  product.                                            9mm, 15mm and 20mm spacing blocks                                information.
   multiple reasons for the failure:                 non-compliant building work when              LOOKING BEYOND BELLA VISTA                                                                                        included in the kit. Louvre brackets are
                                                     it was identified.                            As part of its review, MBIE also                              If you’ve reached this stage and the                available to provide a unique look                              *Terms and conditions apply.
  •    Management intervened in                                                                    looked at other Tauranga sites under                          homeowners are looking for a simple,                and desired widths and heights can
       and subverted normal council              •   The Council failed to maintain                construction or developed at a similar                        elegant and cost-effective solution,                also be easily cut on site. Matching
       processes, which was in part due              proper records of its decisions               time to Bella Vista.                                          EliteScreen could be the answer.                    gate kits at 1000mm (wide) x 1800mm
       to inappropriate pressure from the            and reasons for coming to those                                                                                                                                 (high), posts and hardware are also
       developer.                                    decisions.                                    This was undertaken to understand                             EliteScreen is a simple clip-in aluminum            available, providing a complete
                                                                                                   whether the contributing factors                              screening kit with a patented no-weld               solution.
  •    The Bella Vista development only          MBIE specified actions for the Council            evident in the Bella Vista development                        system that is exclusive to PlaceMakers.
       had a single point of contact at the      to undertake to combat these issues,              were present elsewhere and reflected                          This new, easy-to-construct lightweight             EliteScreen comes in a range of
       council, meaning the escalation           including:                                        systematic issues within the Council.                         product is quick to install and, with               contemporary powder-coated colours,
       of concerns did not occur as they                                                                                                                         no welding or screwing required, it                 such as charcoal, grey and white, and
       should.                                   •   Revising its policies and procedures,         MBIE did not find any such evidence                           provides a flawless look.                           is suitable for use in coastal locations.
                                                     including its enforcement strategy            at the other sites. As a result, MBIE                                                                             It also comes with a 15-year durability
  •    The Council did not enter conditions          and critical document process.                considered the extent to which the                            The package includes all the slats, side            warranty and 10-year coating warranty,
       on building consents, or follow                                                             Council had failed to perform “to be an                       frames, screws and spacer blocks                    giving your customer peace of mind.
                                                                                                                                                                                                                                                                                                              EliteScreen produces a flawless,
       through on the need for third-party •         Ensuring that staff can carry out             isolated incident”.                                           required to make a top-quality slat
                                                                                                                                                                                                                                                                                                                           contemporary look
       verification of compliance.                   their obligations in accepting                                                                              screen in one flat packed box and is                For a limited time, a free gate kit will

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 22                                                                                                                                                                                                                                                                                                                                              23
TIPS

   THE SUCCESSFUL BUILDER
   WHY YOU NEED NUMBERS
                                                                                                                                                                                        and the team liked it, you might be                         fitted new tyres, just because new ones                   equipment, vehicles and toys – only to
                                                                                                                                                                                        tempted to run it out on all your jobs.                     are great to have. Well meaning, but                      discover it is not sustainable. Everyone
                                                                                                                                                                                        But if careful analysis of the results                      inappropriate.                                            knows stories where this has happened.
                                                                                                                                                                                        showed that the job ran a little behind
                                                                                                                                                                                        schedule and a little over budget, you                      Careful dashboarding can help point                      When you get into the habit of checking
                                                                                                                                                                                        would probably want to test another                         out areas in your business where                         your dashboard regularly (at least
                                                                                                                                                                                        process, or at least trial it again. If you                 you are weak, or where you have                          monthly), rather than just the bank
                                                                                                                                                                                        did go ahead and roll out the process                       a particular pressure point. If you know                 account, you are informed of the actual
                                                                                                                                                                                        just based on a feeling, without knowing                    this, then you are able to cut through all               performance of your business – not your
                                                                                                                                                                                        the impact or without amending it, your                     the advice and focus on the things your                  imagined performance. You will be able
                                                                                                                                                                                        business would gradually lose profit                        business needs now.                                      to better anticipate tax payments, future
                                                                                                                                                                                        and might eventually fail.                                                                                           staff requirements, cash flow pressures,
                                                                                                                                                                                                                                                    For example, a builder having trouble                    and be better prepared to act now for
                                                                                                                                                                                        Dashboarding can give you that specific                     paying her bills, starts dashboarding                    better stability in the future.
                                                                                                                                                                                        information early – that way, you can                       and discovers that everything is fine –
                                                                                                                                                                                        quit or amend your processes before                         except that her gross margin is 10%, just
                                                                                                                                                                                        it’s too late, or implement them with                       a little less than her overheads at 11%.
                                                                                                                                                                                        confidence.                                                 She doesn't need more clients or sales,
                                                                                                                                                                                                                                                                                                                          Careful dashboarding
                                                                                                                                                                                                                                                    she just needs to price better, and/or
               Careful dashboarding can help point out areas in your business where you are weak, or where you have a particular pressure point. If you know this, then you can focus   4. IDENTIFY INTERVENTION                                    get her team working more efficiently.                                can help point out areas
                                                                                                                                              on the things your business needs now
                                                                                                                                                                                        There are plenty of people who are                          Focusing on more sales could just make                                in your business where
                                                                                                                                                                                        very happy to tell you what you need                        the loss even bigger.
                                                                                                                                                                                                                                                                                                                          you are weak, or where
   Have you run your business “by the seat of your pants” and managed? Well done. However,                                                                                              to make your business fly – “Market
                                                                                                                                                                                        more! Sell more! Buy my system! Use my                      Never prescribe without diagnosis!                                    you have a particular
   today’s challenges may require you to make better decisions in order to keep up with the play.
   Also, you want to be confident that your decisions are based on facts right for your business                                                                                        tools!” The list goes on. While this may                                                                                          pressure point
                                                                                                                                                                                        be great general information and useful                     5. COMPEL RESPONSIBILITY
                                                                                                                                                                                        at the right time and in the right place,                   Building businesses can put large

   W
              ith this in mind, it could be                   picture, we may be governed by our                              current quarter against the same                          it’s highly unlikely that it’s all relevant at              amounts of cash through the bank.                        TAKEAWAY
              useful to start “dashboarding.”                 own opinions and feelings – opinions                            quarter last year, we discovered                          the same time.                                              The numbers can be eye-watering,                         If you now feel compelled to dashboard,
                                                              and feelings that we may believe are                            that his turnover had actually more                                                                                   but a bank account does not paint                        but you are not sure where to begin,
              What is dashboarding? It is                     the only truth. This can be dangerous!                          than doubled and the net profit had                       Imagine if every time you put your                          a true picture of the actual state of                    search “dashboard” on the Under
   simply keeping a monthly record of the                                                                                     increased seven times!                                    truck in for a service, your well-                          the business. To make matters worse,                     Construction website for the article,
   key numbers in your business – numbers                     The good news is that we can overcome                                                                                     meaning mechanic overhauled the                             when there is cash in the account, it                    Stay On Track With a Dashboard. Or
   that you can use to plan your future with                  this danger by dashboarding. It gives                           Overall, the business was moving in the                   engine, replaced the gearbox and                            can be tempting to splash out on new                     get in touch.
   a degree of confidence.                                    us the actual facts about our business                          right direction. Admittedly, it was from
                                                              performance. Armed with these, we                               a low start but the trends were clear.
   If your business doesn’t have                              can go to work and make much better                             Everything he had been doing was now                          Graeme Owen is a builders’ business coach at thesuccessfulbuilder.com Since 2006, he has helped builders throughout New
   a dashboard, then you are likely reliant                   decisions about future actions.                                 beginning to bear fruit – it just needed                   Zealand get off the tools, make decent money, and get more time in their lives. Grab a copy of his free book: The 15 Minute Sales Call
   on your gut feel, or on copying what                                                                                       a little more time to become obvious, in                    Guaranteed To Increase Your Conversion Rate: thesuccessfulbuilder.com/book-15-min-sales-call or join Trademates and connect
   others are doing. Moreover, your                           2. MEASURE TRENDS                                               spite of some ups and downs.                                                                                          with builders
   accountant’s end of financial year                         Whether you like it or not, you live in
   results, while accurate, are not very                      the moment – it’s the only time you have.                       The thing is, when you keep records,
   helpful for making day-to-day decisions.                   Sometimes the emotions of that moment                           you’re able to track small movements                      PROVE YOUR KNOWLEDGE
   Have you ever met a builder who                            colour the interpretation of everything                         of important ratios and numbers over
                                                                                                                                                                                        Tick the correct answers below and record what you’ve learnt in the record of learning on the back page!
   consults annual accounts on a daily                        else, pushing you to make a wrong                               longer periods (say three months).
   basis?                                                     conclusion or a poor decision.                                  Reading these trends gives you
                                                                                                                              assurance that you are on the right track,                 4)
                                                                                                                                                                                        10)      What is dashboarding
                                                                                                                                                                                                 Question? Question? Question?
                                                                                                                                                                                                                        ?                      5)
                                                                                                                                                                                                                                              11)        Which of the
                                                                                                                                                                                                                                                         Question?   Question?
                                                                                                                                                                                                                                                                       followingQuestion?         6)
                                                                                                                                                                                                                                                                                 is NOT a reason 12)          How can checking
                                                                                                                                                                                                                                                                                                              Question?  Question?your
                                                                                                                                                                                                                                                                                                                                     Question?
                                                                                                                                                                                                                                                                                                                                         dashboard
   Below are five reasons why it’s worth                      For example, a builder I know was                               or not.                                                            Question? Question? Question?                           Question?
                                                                                                                                                                                                                                                         to start dashboarding
                                                                                                                                                                                                                                                                     Question? ?Question?                     Question?improve
                                                                                                                                                                                                                                                                                                              regularly  Question?
                                                                                                                                                                                                                                                                                                                                 yourQuestion?
                                                                                                                                                                                                                                                                                                                                       finances?
                                                                                                                                                                                            a)    Keeping Post-It notes on the                                                                                Question?
   the effort to become proficient at                         facing some immediate pressures                                                                                               a)    dashboard   of your
                                                                                                                                                                                                  Answer. Answer.      vehicle.Answer.
                                                                                                                                                                                                                     Answer.                        a)    To gain an
                                                                                                                                                                                                                                                          Answer.  Answer.
                                                                                                                                                                                                                                                                      objective
                                                                                                                                                                                                                                                                            Answer.
                                                                                                                                                                                                                                                                                view of
                                                                                                                                                                                                                                                                                     Answer.
                                                                                                                                                                                                                                                                                        how the             a) It shows you the actual performance of
   dashboarding.                                              which led him to contemplate quitting                           3. GET EARLY FEEDBACK                                         b)
                                                                                                                                                                                                  Answer. Answer.
                                                                                                                                                                                                  Keeping a record on a month-to-
                                                                                                                                                                                                                                                          Answer. Answer.
                                                                                                                                                                                                                                                          business is performing.                           a) your  business,
                                                                                                                                                                                                                                                                                                                Answer.        notAnswer.
                                                                                                                                                                                                                                                                                                                         Answer.   just the amount
                                                                                                                                                                                                                                                                                                                                            Answer.of
                                                              the business altogether. Right at that                          You need to know if a new initiative is                                                                                                                                           money
                                                                                                                                                                                                                                                                                                                Answer.inAnswer.
                                                                                                                                                                                                                                                                                                                          your account.
                                                                                                                                                                                                                                                                                                                                  Answer.
                                                                                                                                                                                            b)    month
                                                                                                                                                                                                  Answer.basis of theAnswer.
                                                                                                                                                                                                           Answer.    key numbers  in
                                                                                                                                                                                                                              Answer.               b)    To continue
                                                                                                                                                                                                                                                          Answer.  Answer.
                                                                                                                                                                                                                                                                       running
                                                                                                                                                                                                                                                                            Answer.
                                                                                                                                                                                                                                                                               a business
                                                                                                                                                                                                                                                                                     Answer.
                                                                                                                                                                                                                                                                                          by the
   1. OBJECTIVE VIEW                                          moment, a job he was running wasn’t                             working as soon as possible. You want                               your business.
                                                                                                                                                                                                  Answer.  Answer.                                        Answer.
                                                                                                                                                                                                                                                          seat of your
                                                                                                                                                                                                                                                                   Answer.
                                                                                                                                                                                                                                                                        pants.                              b)    It helps you
                                                                                                                                                                                                                                                                                                                  Answer.       anticipate
                                                                                                                                                                                                                                                                                                                            Answer.        tax Answer.
                                                                                                                                                                                                                                                                                                                                      Answer.  payments,
   The old proverb “you can’t see the                         going well and he seemed to be making                           to know that it is working for you, rather                                                                                                                                          future
                                                                                                                                                                                                                                                                                                                  Answer.staff requirements,
                                                                                                                                                                                                                                                                                                                            Answer.   Answer.etc.
                                                                                                                                                                                            c)    Keeping  a recordAnswer.
                                                                                                                                                                                                  Answer. Answer.  on a yearly basis of
                                                                                                                                                                                                                           Answer.                  c)    To determine
                                                                                                                                                                                                                                                          Answer.  Answer.
                                                                                                                                                                                                                                                                       which
                                                                                                                                                                                                                                                                           Answer.
                                                                                                                                                                                                                                                                             areas Answer.
                                                                                                                                                                                                                                                                                   of your
   wood for the trees” tells us that, when                    no headway at all.                                              than against you.                                                   the key numbers
                                                                                                                                                                                                  Answer.  Answer.in your business.                       business
                                                                                                                                                                                                                                                           Answer. are
                                                                                                                                                                                                                                                                   Answer.
                                                                                                                                                                                                                                                                       weakest.                             c)    Both of the
                                                                                                                                                                                                                                                                                                                  Answer.     above.Answer. Answer.
                                                                                                                                                                                                                                                                                                                           Answer.
   we get really involved in the detail of                                                                                                                                                                                                                                                                        Answer. Answer. Answer.
   a situation, we easily lose sight of the                   However, after a careful comparison                             For example, if you trialled a scheduling
   bigger picture. Without that bigger                        of the key business indicators, in the                          process on a job and it worked well                       NB: The questions and answers in this section have been produced by the publisher and do not necessarily reflect views or opinions of the contributing organisation.

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