We digitalize the taxi industry - taxi.eu portrait - The taxi app for Europe
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Welcome! Short waiting times and excellent service are the most important things for our customers. In a global world transport systems must always work reliable. We face these challenges and offer mobile solutions for easy and quick taxi dispatches. We take the traditional taxi business and connect their quality structures with new digital possibilities. Due to the vast number of taxis we provide, there is currently no other company comparable to us that offers anywhere near our reliable availability. Our aim is to make our passengers more happy than they were before they took a ride with us. We wish you an inspiring read. Hermann Waldner and Michael Weiss Chief Executive Officers
11 4 Company portrait COUNTRIES Austria Belgium 140 Czech Republic The Europe-wide taxi app Denmark France Mobility is a decisive factor in a globalised world. Germany People want to get from one place to another in Greece a reliable way in the busy cities as well as in rural Ireland areas. Luxembourg taxi.eu offers its customers a customised taxi service. The taxi.eu app is based on the software of the fleet management system provider fms Netherlands Switzerland CITIES Systems GmbH and integrates the service offerings of the partner dispatch centres into the dispatch system. As a founding member of the «IRU Global Taxi Service Quality Network» (GTN) and the «Deutsche Taxi-Netzwerk» (DTN), taxi.eu puts itself behind adhering to legal standards for customers within the taxi industry. 62.500 Taxis Philosophy Our slogan «We digitalize the taxi industry» reflects an individual mobility service, the best customer 195.000 comfort and highest vehicle density. The basis for our successful cooperation is trust. 180million The cooperation between taxi dispatch centres is the Taxi drivers basis for a strong partnership. Regardless of which partner country a customer is located in, they can always rely on standardised passenger transport which meets the insurance and official requirements of the relevant country. With the digitalisation of the traditional taxi arrangement service, we offer the option of flexible ordering options and cashless payment methods. 4.223 Our customers reach the taxi.eu call centres 24/7. No other taxi app offers this kind of service. True to our guiding principles «We digitalize the taxi industry», we offer our customers an individual, safe and Places in Europe comfortable service every day. DISPATCHED TRIPS IN ONE YEAR
6 Company history 2011 2015 • Eurocab meeting in Berlin • Cooperation with PayPal • Hermann Waldner suggests his vision of a • Introduction of mobile payment collective taxi app for Europe 2012 2016 • Hermann Waldner, chief executive officer of • Interconnection with eCab in: Taxi Pay GmbH, and Michael Weiss, owner of - France FMS GmbH, founded fms Systems GmbH in - Great Britain 2012 under the trade name taxi.eu - India • Joint advertising concept with Toyota - Ireland • Cooperation with the «Deutscher Taxi - Canada und Mietwagenverband e.V.» (BZP) for a • Sheduling of a network e xtension with the IRU nationwide app arrangement in Germany Global Taxi Network in the U.S.A. and Australia 2017 2013 • Completely newly developed app with revised design • Planning the cooperation with various • Apple Maps Driving Service Integration system providers in Germany in cooperation and Siri Integration with the BZP • Amazon Alexa Skill • Product expansion with Shared Taxi 2014 2018 The biggest taxi network in Europe • Establishment of the Global IRU Taxi Service • Cooperation with Apple Pay Quality Network (GTN) and Amazon Pay taxi.eu was founded in 2012 as the largest associa- • Founding members: • New development of the business tion of European taxi companies on the basis of 50 taxi.eu, eCab and the International Road customer portal for major customers years’ expertise and experience in arranging taxis Transport Union (IRU) 2019 and in software development for fleet management. • Implementation of the German Taxi Network (DTN) The background for the idea to develop a taxi • Announcement: Alliance between taxi.eu ordering app for Europe was the aspiration of Taxi and eCab (eCab is an association of local Pay GmbH and FMS GmbH to integrate the rapid taxi companies (eCab Alliance) in France and • Integration into Google Maps development of technological trends into traditional embedded in TAXIS G7, a leading European • Cooperation projects with public transport taxi arrangement and to create a standardised provider. This is the largest transport in Vienna, Leipzig, Hamburg, Berlin and ordering system. operator in France). Wuppertal
8 taxi.eu app ORDER AROUND THE CLOCK Order your taxi all over Europe Functions With taxi.eu you can travel individually, safely and • Intuitive handling comfortably in 11 countries and more than 140 cities. • Automatic positioning via GPS • Live tracking of the approaching vehicle The extremely high vehicle coverage with more than • Integrated fare calculator 65,500 connected vehicles results in short waiting • Push up notification on the display times. upon arrival of the taxi • taxi.eu payment function Thanks to the taxi.eu payment function, it is possible (PayPal, Apple Pay, credit and customer cards) to pay a taxi at any time, even if there is no cash • Comfortable order and billing summary available, e.g. after a party or an intensive shopping • Immediate or advance order tour. • Countless individual ordering options • 24 hour service hotline And at peak times, the customer simply orders past • Journey and driver rating the telephone queue. Mobile Payment The new in-app payment function enables fast and convenient cashless payment with credit or customer cards. Payment systems such as PayPal, Amazon Pay and Apple Pay can also be used. Taxi Sharing This allows several passengers with start and destination addresses on a similar route to share a taxi. The app then calculates the proportionate fares for the customers. This Individual taxi booking makes the journey cheaper for each user. The taxi.eu app offers customised taxi services for every situation. Regardless of whether a multilingual driver is desired, or a limousine, or whether it is Telephone Service necessary to take the family pet or a child seat. With taxi.eu the customer is always in good hands. Our customers reach the taxi.eu call centres 24 hours a day, 7 days a week. If you ever need a taxi in a city that is not yet connected to our automatic app ordering system, the phone number of the local taxi centre will appear on the display. The central office will advise you on all FREE questions concerning taxi ordering. DOWNLOAD
Germany Austria Czech Ireland Aachen Freiburg Ludwigsburg Trier Bad Voeslau Republic Dublin Ahrensburg Friedrichshafen Lörrach Ulm Eisenstadt Prague Aschaffenburg Gaggenau Lübeck Waiblingen Graz Luxembourg Augsburg Gelsenkirchen Lüneburg Wedel Linz Denmark Luxembourg Baden-Baden Gernsbach Mannheim Wiesbaden Pasching Bronderslev Berlin Göppingen Muggensturm Witten Salzburg Copenhagen Netherlands Bielefeld Göttingen Munich Wolfsburg Schwechat Kastrup (CPH Airport) Amsterdam Bitterfield Hagen Münster Wuppertal Villach Skagen Bochum Halle (Saale) Neumünster Würzburg Vöcklabruck Frederikshavn Switzerland Boeblingen Hanau Neuss Zwickau Wels Basel Bonn Hamburg Neu-Ulm Vienna France Brugg Brunswick Hanover Norderstedt Bron Chur Bremen Heidelberg Nümbrecht Belgium Lyon Geneva Bremerhaven Ingolstadt Nuremberg Antwerp Paris Kloten Buxtehude Kaarst Offenbach Boom Vénissieux Lausanne Celle Karlsruhe Pforzheim Brussels Villeurbanne Renens Chemnitz Kiel Pinneberg Deurne St. Gallen Winterthur Darmstadt Kleinmachnow Pirna Ghent Greece Zurich Dortmund Krefeld Potsdam Kortrijk Athens Dresden Cologne Rastatt Kuurne Duisburg Königs Wusterhausen Rostock Zavente Düsseldorf Kuppenheim Rüsselsheim Erfurt Laatzen Saarbrücken Essen Langenhagen Schenefeld Falkensee Leinfelden- Schoenefeld Echterdingen Fellbach Schwanewede- Beckdorf Filderstadt Leipzig Frankfurt on the Main Lingen (Ems) Stuttgart The taxi app for Europe
12 Sponsoring Vienna taxi.eu is a international brand with europe- an flair It was certainly a pleasure for us, presenting our taxi.eu-app as «modern and cosmopolitan» to Munich Athens the European audience during the 2015 edition of the Eurovision Song Contest. It was a proud moment reflecting our hard work and organising a shuttle service for the biggest and most popular music event in Europe. We‘ve delivered a perfect organisation and showcased our possibilities as a network of taxi dispatch centres in front of 500 million spectators. Antwerp Hamburg Berlin
14 Sponsoring Berlin Promotion Eurovision Song Athens Contest 2015 in Vienna MAD Video Music Awards 2015 in Athens
16 Media response The most prestigious award for medium-sized companies This is the most coveted business award in Germany. The prize, first Innovation is very important A life-saver. The order process awarded in 1994, honours outstanding companies and personalities of and modernisation cannot is much faster than via German medium-sized enterprises in the following categories among others: Responsibility for the region, innovativeness, creation of high-qua- be stopped. That’s why I hotline, 100% reliable and lity employment opportunities. The nominees can look forward to being am happy to know that the the name of the driver is also counted among the most future-oriented medium-sized companies in taxi industry is getting on communicated; this way Germany. board, for example with the nobody can steal your taxi. international app taxi.eu FINALIST // 2012 State Secretary of the Belgian Liberal Party Elle Online. The best apps for Fashion AWARD WINNER // 2013 Vlaamse Liberalen en Democraten VDL Week NOMINATION // 2015 Publications The app in tests Forbes Magazine // Uber wants to conquer the New York Times // We welcome fair competition world, but these companies are fighting back Vergleich.org // Conclusion: With the largest and a level playing field for all market participants vehicle density and quickest reaction times, taxi. eu calls the taxi most reliably. Connect // The user interface is good, the app is Reuters // The ruling drew praise from other Die Welt // This is how taxi centrals equip against structured clearly and intuitive. industry groups including taxi.eu the Uber-power express.de // The taxi.eu app has the greatest WirtschaftsWoche // The tenacious battle Elle Online // The best apps for Fashion Week vehicle density and quickest reaction time. fought by taxi apps Süddeutsche.de // Taxi operators found interna- Computer Bild // The user-friendly app boasts tional app network N24 // The most important thing is that the diverse ordering options. The order and pickup passenger is safe – Interview with Hermann worked in all cases. Waldner
18 Business objectives We take the traditional taxi business and combine its quality structures with new digital possibilities. Hermann Waldner, founder of taxi.eu Global networking Competitiveness of the taxi trade taxi.eu operates continuously in conjunction with Building on the fundamentals of the traditional taxi its partners for the creation of a global network to trade, we promote the area-wide dissemination of protect the taxi industry. highly innovative service concepts with our ordering Partner of taxi.eu app. Uniform standard of quality In contrast to the conventional taxi-booking apps we offer everyone a suitable ordering portal. As a founding member of the «IRU Global Taxi Service Quality Network» (GTN) and the «Deutsche Regardless of whether our customers prefer to Taxi-Netzwerk» (DTN), taxi.eu supports the further order via telephone, online or via our taxi.eu app. development of European quality standards in Due to the unique visionary management which is passenger transportation. characterised by long-term experience, responsibili- ty and expertise and the implementation of a The standards of the «IRU Global Taxi Service future-oriented technology, taxi.eu is consolidating Quality Network» (GTN) and the «Deutsche its effective, sustainable quality advantage. Taxi-Netzwerk» (DTN), manifest the service demands of the taxi trade. This way taxi.eu provides the taxi industry with a strong market position and a high degree of Through the integration of these strong partners, the competitiveness. quality standard, the safety of customers and the protection of the industry is consolidated. Eco-drive taxis taxi.eu supports the use and dissemination of energy efficient and environmentally friendly taxis. Our customers are already benefiting from our numerous offers of different ecological driving types.
fms Systems GmbH CEO, Managing Director Press Hietzinger Hauptstraße 33 Michael Weiss Hermann Waldner A-1130 Vienna Hermann Waldner presse@taxi.eu fms Systems GmbH +49 30 20 20 21 101 Branch Office Berlin info@taxi.eu Persiusstraße 7 www.taxi.eu D-10245 Berlin March 2019
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