Warranty booklet (includes smartmove Assistance) - 2018 smart fortwo coupé and cabriolet electric drive - Smart.com
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>> Warranty booklet (includes smartmove Assistance) - 2018 smart fortwo coupé and cabriolet electric drive
smart electric drive LIMITED WARRANTY COVERAGE
2018 smart electric drive
Basic Warranty 4 Yrs. / 80,000 KM
Adjustment Period 1 Yr. / 20,000 KM
Surface Corrosion 4 Yrs. / 80,000 KM
Perforation Corrosion 5 Yrs. / Unlimited KM
smartmove Assistance 4 Yrs. / Unlimited KM
Years 0 2 4 6
Printed in USA. Subject to modification.
PQP-41-18-Edrive-B (09/17) Ed. A © Mercedes-Benz Canada Inc. No part of this booklet may be reproduced, reprinted or
Models: 451 electric drive (coupé and cabriolet) translated without prior authorization in writing.>> Livret de garantie (incluez programme d’Assistance smartmove) - 2018 smart fortwo coupé et cabriolet electric drive
Couverture de la garantie limitée smart electric drive
smart electric drive 2018
Garantie de base 4 Yrs. / 80,000 KM
Période de réglages 1 Yr. / 20,000 KM
Corrosion de surface 4 Yrs. / 80,000 KM
Perforation due à la corrosion 5 Yrs. / Unlimited KM
Assistance smartmove 4 Yrs. / Unlimited KM
Années 0 2 4 6
Imprimé au USA. Sujet à modification.
PQP-41-18-Edrive-B (09/17) Ed. A © Mercedes-Benz Canada Inc. La reproduction, la réimpression ou la traduction, en tout ou en partie, du
Modèle: 451 electric drive (coupé et cabriolet) présent livret sans autorisation préalable écrite, sont interdites.
Dear smart electric drive Owner:
As an authorized smart electric drive Centre, we are dedicated to
providing you with unparalleled Commitment to Excellence in Sales and
Service.
We will always do everything possible to live up to this commitment.
_____________________________________
smart electric drive Centre’s Signature and Stamp
Warranty - 1 As a smart electric drive owner you deserve service unparalleled in the industry. To meet your every possible service need, your authorized smart electric drive Centre employs a specially factory trained staff using the latest diagnostic and service techniques. Whether it is a small adjustment or major service, your smart electric drive Centre will accommodate you quickly and efficiently. Finally, should you ever experience an emergency repair situation in Canada, our 24-Hour Around the Clock smartmove Assistance Program is only a toll free call away at 1-87-smart-004 (1-877-627-8004). 2 - Warranty
Contents
To the Owner...................................................................................... 5
Loss of Warranty Booklet....................................................................... 5
New smart electric drive Car Limited Warranty........................................... 6
New smart electric drive Car Limited Warranty - Things You Should Know........... 10
High Voltage Battery Limited Warranty..................................................... 13
Zero Emission Vehicle / Corrosion Warranty............................................... 17
Questions, Address Change.................................................................... 19
To Purchasers of Pre-Owned smart Electric Drive Vehicles............................. 21
Speedometer Replacement..................................................................... 22
smartmove Assistance.......................................................................... 23
Warranty - 3Vehicle Warranty Information Model _________________________________________ VIN ___________________________________________ Domestic Delivery o Delivery/Warranty: Day_______________Month_______________Yr.____________ SellingCentreCode:_________________________________________ 4 - Warranty
To The Owner
>>General. >>Replacement Parts for Your smart
electric drive.
The subsequent pages of this Warranty Please keep this booklet together with the
Information booklet describe some Operator’s Manual and other documents Genuine smart parts, exchange units and
service requirements and the warranties concerning your car. factory approved accessories are the
you receive as a smart electric drive recommended replacement parts for your
owner. smart electric drive car and are available
through your authorized smart electric
Your car is covered under the terms of >>If You Have Lost the Warranty drive Centre.
these “Warranties” and your smart Information Booklet.
electric drive Centre will exchange or Should you lose your Warranty Information These parts meet the same exacting
repair any defective parts in accordance booklet, have your local smart electric quality control standards as the original
with the terms of such warranties within drive Centre arrange for a replacement. equipment on your car and comply with all
stated limits. applicable Federal and Provincial safety
regulations.
Please present this booklet to the Service
Advisor at your smart electric drive Consult your authorized smart electric
Centre every time you have service or drive Centre for warranty and other
warranty work performed. details. Also ask your smart Centre about
exchange parts. These parts cost less
than new parts but carry the same
warranty terms.
Warranty - 5New smart electric drive Car Limited Warranty
>>Items Which Are Covered:
DEFECTS: Mercedes-Benz Canada Inc. Not all components or adjustments carry a ADJUSTMENT PERIOD: Adjustments
(MBC) warrants to the original and each 48 month or 80,000 km warranty. Warranty required to correct a defect in material
subsequent owner of a new smart electric coverage for specific components or or workmanship during the first 12 months
drive car that any authorized smart adjustments is based on the vehicle’s or 20,000 km, whichever comes first, will
electric drive Centre will make any be performed by any authorized smart
time in service or mileage and should
repairs or replacements necessary, to electric drive Centre. This does not apply
correct defects in material or always be verified with your authorized to adjustments which are part of normal
workmanship arising during the warranty smart Center prior to any repairs. maintenance services.
period. Examples include, but are not limited to,
the following: WARRANTY STARTS: The warranty period
ANY smart electric drive CENTRE: Any starts on the date the car is delivered to
authorized smart electric drive Centre of - Wheel alignment and balancing the first retail purchaser or put in service
the owner’s choice will perform warranty - Brake pads as a smart electric drive Centre
repairs or replacements. The vehicle demonstrator or MBC company car.
- Brake Discs
should be delivered to the smart electric
drive Centre during normal service - Glass
- Wiper blades and inserts NO CHARGE: Warranty repairs and
hours. A reasonable time should be adjustments will be made at no charge for
allowed after taking the car to the smart - Remote control key batteries
parts and labour.
electric drive Centre for performance of
the repair. See (Page 14) for items not covered by this
warranty
WARRANTY PERIOD: This warranty is for
the first to occur of 48 months or 80,000
km, whichever comes first, from the
vehicle’s date of delivery or when placed
into service if earlier.
6 - Warranty New smart electric drive Car Limited Warranty
WARRANTY AVAILABLE: This warranty is
only available at authorized smart Dealers THE NEW SMART LIMITED WARRANTY AND Some provinces do not allow the exclusion
within Canada. THIS WARRANTY IS NOT CORROSION WARRANTY IN THIS BOOKLET or limitation of incidental or consequen
AVAILABLE FOR VEHICLES EXPORTED ARE THE ONLY WARRANTIES GIVEN WITH tial damages or limitation on how long an
FROM CANADA. The only exception is for THE PURCHASE OF A SMART. TO THE implied warranty lasts, so the above
vehicles taken to the United States or EXTENT PERMITTED BY STATUTORY LAW, limitations may not apply to you.
Mexico on a temporary basis, such as THESE WARRANTIES ARE SUBJECT TO THE
for vacation purposes, where warranty LIMITATIONS PROVIDED THEREIN AND
service may be requested from an THERE ARE NO OTHER REPRESENTATIONS
authorized smart Dealer. OR WARRANTIES, EXPRESS OR IMPLIED,
STATUTORY OR OTHER. NEITHER DAIMLER
AG, MERCEDES-BENZ CANADA INC., NOR
THE AUTHORIZED SMART electric drive
CENTRE ASSUMES OR AUTHORIZES ANY
OTHER PERSON TO ASSUME FOR THEM ANY
OTHER LIABILITY IN CONNECTION WITH
SUCH SMART PASSENGER CAR. NO PAYMENT
OR OTHER COMPENSATION WILL BE MADE
FOR INDIRECT OR CONSEQUENTIAL DAMAGE
SUCH AS, DAMAGE OR INJURY TO PERSON OR
PROPERTY OR LOSS OF REVENUE WHICH
MIGHT BE PAID, INCURRED OR SUSTAINED
BY REASON OF THE FAILURE OF ANY PART
OR ASSEMBLY WHICH MAY BE REPAIRED OR
REPLACED IN ACCORDANCE WITH THE
TERMS OF THIS WARRANTY.
Warranty - 7New smart electric drive Car Limited Warranty
>>Items Which Are Not Covered:
TIRE AND RIM DAMAGE: Tires are BRAKE PADS AND DISCS: Replacement due NORMAL MAINTENANCE IS OWNER’S
warranted by the tire manufacturer. to normal wear or as part of a regular RESPONSIBILITY: Cleaning and polishing,
Damage to the tires such as punctures, maintenance is not covered. Driving checking, adding and when necessary,
cuts, snags, bruises, impact damage and usage and habits can impact brake wear. changing fluids and filters, replacing
breaks resulting from pothole impact, worn wiper blades, wiper rubber inserts,
curb impact or from other objects, are WIPER BLADES AND INSERTS: Damaged or brake pads and discs, and clutch discs
not covered. Damage from incorrect worn wiper blades and wiper blade and pressure plates are some of the
inflation, excessive axle load, high inserts are not covered. normal maintenance services required
speed spinning (when stuck on ice or in and are not covered by this warranty. See
snow), tire chains, racing or competitive DAMAGE DUE TO ACCIDENTS, MISUSE OR Maintenance Booklet for details.
driving events, incorrect mounting or NEGLIGENCE: Accidents or damage from
demounting, improper puncture repair, objects striking the car. Misuse of the Damage caused by the use of improper
misuse, negligence, alteration and car such as driving over curbs, into or filters, fluids, cleaners, polishes, or
misapplication, are not covered. Rapid over potholes, or other objects/road waxes is not covered. Original equipment
or irregular tread wear due to lack of hazards, driving through high standing remote control key batteries are covered
tire rotation according to the tire water or flooded areas, overloading, for the first 90 days from the vehicle
manufacturer’s recommendations or improper operation, storage or transport warranty start date.
incorrect wheel alignment or tire (Proper use is described in the
balance is not covered. Tread wear out Operator’s Manual).
is also not covered. Damage to the rims
resulting from pothole impact, curb DAMAGE DUE TO LACK OF MAINTENANCE:
impact, or from other objects/road Lack of proper maintenance as described
hazards is not covered. in the Maintenance Booklet. Use of
service parts or fluids which are
WHEEL ALIGNMENT: Adjustments for road non-approved by MBC will cause damage
crown (a side-to-side arch for drainage) not covered by the warranty.
are not covered.
8 - Warranty New smart electric drive Car Limited Warranty
>>Items Which Are Not Covered
(cont’d):
DAMAGE DUE TO ALTERATIONS: Alterations DAMAGE FROM THE ENVIRONMENT: Parts RACING OR COMPETITIVE EVENTS: Your
by changing or adding to the car can made from cloth or leather (upholstery, limited warranties do not cover the costs
adversely affect its performance, convertible tops, trim items), paint or of repairing damage or conditions caused
reliability and longevity and are not chrome which have been affected by by racing, nor do they cover the repair of
covered by this warranty. airborne fallout, such as chemical and any defects that are found as the result of
tree sap, or by road salt, hail, windstorm participating in a racing event.
DAMAGE CAUSED BY REPAIR PARTS: or other environmental factors are not
Malfunctions caused by the use of other covered by this warranty. DAMAGE TO INTERIOR SURFACES: Damage
than original smart service parts and to finished interior surfaces such as
accessories. DAMAGE TO GLASS: Glass breakage or upholstery, wood, leather, suede, plastic,
scratches are not covered unless positive chrome, glass, rug, and paint caused by
DAMAGE CAUSED BY IMPROPER BODY physical proof of a manufacturing defect external influence, misuse, or negligence
REPAIRS: Damage or malfunctions caused can be established. is not covered. Some examples include,
by body repairs not performed in but are not limited to, spills, chafe marks,
accordance with smart electric drive EXTRA EXPENSES: This warranty does not scratches, and impressions from heavy
specified repair procedures or otherwise cover payment for loss of use of the car objects or clamping force (such as a strap
improperly performed are not covered by during warranty repairs nor lodging bills, or mounting device). Damage from the use
this warranty. substitute transportation rentals, or of third party accessories such as
other travel costs, telephone calls, loss of steering wheel locks or vent-mounted
ALTERED ODOMETER: No warranty pay, or other economic loss or air-freshners is also not covered.
coverage shall apply to any vehicle on consequential damages except as outlined
which the odometer has been altered and in the smartmove Assistance program.
the actual km cannot be determined.
CHANGES IN DESIGN: The manufacturer
has reserved the right to make any
changes in design or to make additions to,
or upon its products without incurring any
obligations to install the same equipment
on motor vehicles previously built. Warranty - 9New smart electric drive Car Limited Warranty - Things You Should Know
>>General.
Our intention is to repair under warranty, MBC’s obligation is limited to the These receipts should be transferred to
without charge to you, anything that goes authorization to exchange or repair at its each subsequent owner of the car. For
wrong with your car during the warranty option such parts which are acknowledged your convenience, the Service Booklet
period which is our fault. All we ask is that by it to be defective. In case of defective has been designed to incorporate the
you properly maintain and care for the car assemblies, factory rebuilt units can be signature and stamp of your authorized
and that you have warranty repairs or used in exchange instead of their repair. smart Centre upon completion of the
adjustments performed by an authorized The replaced defective parts or required maintenance services.
smart electric drive Centre. assemblies shall become the property of
MBC. Warranty repairs do not constitute This signature is evidence of completion
Please note the difference between an extension of the original warranty of the maintenance services and should
“defects” and “damage” as used in the period for the vehicle or a part thereof. be kept together with other receipts,
warranty. Defects are covered since we, repair orders and invoices. If the owner
the manufacturer or distributor are MAINTENANCE SERVICES ARE ALSO NOT has a warranty claim and can show
responsible. Conversely, we have no COVERED BY THE WARRANTY SINCE IT IS through receipted invoices that the
control over damage caused by such THE OWNER’S RESPONSIBILITY TO vehicle has received the required
things as, but not limited to collision, MAINTAIN THE CAR ACCORDING TO THE servicing, the smart Centre will perform
misuse, and lack of maintenance. SERVICE SCHEDULE PROVIDED. the warranty work without charging for
Therefore, damage for whatever reason is All maintenance services must be parts and labour. It is the responsibility
not covered by the warranty. accomplished to keep your warranty of the owner to prove and the dealer to
coverage valid. When requesting service judge whether the recommended
or repair work under warranty, the owner maintenance service has been performed.
must present to the authorized smart
Centre, evidence that the periodic
servicing requirements have been
accomplished. Receipts covering
completion of regular servicing should
be retained, in the event a question arises
concerning maintenance.
10 - Warranty New smart Car Limited Warranty - Things You Should Know
MBC’s obligation is limited to the The term “adjustments” as used in the The service life of both the high-voltage
authorization to exchange or repair at its warranty relates to minor repairs battery and the 12-volt battery is
option such parts which are normally not connected with the dependent on its condition of charge. If
acknowledged by it to be defective. In replacement of parts. The warranty you use the vehicle less than 300 km per
case of defective assemblies, factory covers adjustments necessary to month, mostly for short trips or if it is not
rebuilt units can be used in exchange correct defects. used for more than three (3) weeks at a
instead of their repair. The replaced time; it is your responsibility to have the
defective parts or assemblies shall For example, if a part should become battery charge checked and corrected.
become the property of MBC. Warranty loose or misaligned during normal use or
repairs do not constitute an extension of service, it will be corrected without
the original warranty period for the charge any time during the 12 month or
vehicle or a part thereof. 20,000 km adjustment period.
Warranty - 11New smart electric drive Car Limited Warranty - Things You Should Know
>>Insurance Write-Off; or Repaired >>Paint and Other Appearance Items. >>Body Repair Information.
or Replaced Parts. Due to the materials and assembly
Any car which has been damaged to such Defects in paint, trim or other appearance procedures used in the production of
an extent that the owner, insurer, items are normally taken care of during smart vehicles, it is strongly
financing institution or leasing company our new vehicle preparation or by the recommended that any paint work/body
determined the vehicle to be a “total smart Centre during new vehicle repairs be performed only by those repair
loss”, “write off” or equivalent, is not inspection. We suggest that if you find any facilities which have been authorized by
covered by these warranties. This paint or appearance problems that you MBC as having the tools, equipment and
includes but is not limited to cars issued advise your authorized smart electric training necessary to perform such
as “salvage”, “scrap”, “dismantled” or drive Centre as soon as possible since repairs. MBC has certified a network of
similar title under any provinces law. deterioration due to use and exposure is body repair facilities which are qualified
not covered by the warranty. to perform both cosmetic and structural
Any parts repaired or replaced under an repairs to your vehicle.
insurance claim or required as a result of The instructions in your Operator’s
events which are not covered under this Manual regarding the care of paint, Should your vehicle need paint work /
warranty (see “Items Which Are Not upholstery, trim items and convertible body repair or if you have any questions
Covered”, page 8), for example, damages tops, as applicable, must be followed please contact your authorized smart
due to accidents, misuse, or negligence, explicitly to maintain your warranty Centre.
and in either case, any subsequent coverage.
consequential damage to the car are not >>Tires.
covered by this warranty. >>Customer Repair Orders.
Tires are warranted by the tire
Your servicing smart Centre will give you manufacturer, many authorized smart
a copy of the Repair Order on all warranty electric drive Centres are also tire
repairs performed. Please keep this copy centres and can assist you in obtaining
with your vehicle records. tire adjustments.
12 - Warranty High Voltage Battery Limited Warranty
>>General.
This High Voltage Battery Limited DAMAGE: Please note the difference BATTERY COVERAGE PERIOD: The Battery
Warranty (“Battery Coverage”) between “defects” and “damage”. Defects Coverage begins on the same date as the
supplements the warranty coverage for the are covered since we, the distributor, are Vehicle’s Warranty (Page 6). The length of
high voltage battery under the New responsible. Conversely, we have no this Battery Coverage is up to 8 years or
control over damage caused by things 100,000 km, whichever occurs first.
Vehicle Limited Warranty (“Vehicle’s
including, but not limited to, collision,
Warranty”). This Battery Coverage is misuse, and lack of or improper AVAILABILITY OF BATTERY COVERAGE:
separate from and in addition to the maintenance. Therefore, damage to the This Battery Coverage has the same
express conditions and warranties set high voltage battery for whatever reason geographic restrictions as the Vehicle’s
forth in the Vehicle’s Warranty and in no is not covered by the warranty. Do not Warranty, including restrictions against
way alters or extends that coverage. assume that an issue you may experience the applicability of the Battery Coverage
with the high voltage battery is due to a outside of Canada (Page 7).
defect. Parts can fail for many different
>>Items Which Are Covered: reasons not attributable to a defect. MBC
is committed to customer satisfaction,
BATTERY COVERAGE: Mercedes-Benz
which is why it is important for you to
Canada Inc. (“MBC”) warrants the high
take your vehicle to an authorized smart
voltage battery in your vehicle to the
Center where trained professionals can
original and each subsequent owner for
make the appropriate diagnosis and, if
any repairs or replacements necessary to
necessary, repair.
correct defects in material or
workmanship, but not design, relating to
the battery which may arise after the OWNER’S RESPONSIBILITY: It is the
expiration of the Vehicle’s Warranty. owner’s responsibility to maintain the
vehicle according to the Maintenance
Schedule provided. All maintenance
services must be accomplished to keep
your Battery Coverage valid.
Warranty - 13High Voltage Battery Limited Warranty
>>Items Which Are Not Covered:
EXCLUSIONS FROM BATTERY COVERAGE: EXCLUSIONS FOR GRADUAL CAPACITY LOSS: - Misuse – such as towing, driving over
In addition to the Items Which Are Not The vehicle’s battery, like all batteries, curbs, overloading, using the vehicle
Covered under the Vehicle’s Warranty will experience gradual capacity loss as a power source, or for any other
(Page 8), the Battery Coverage does not with time and use. Loss of capacity due to purpose for which the vehicle is not
cover damage or failures to the battery or resulting from gradual capacity loss is designed
or its components resulting from or not covered beyond the terms and limits
- Use of replacement parts other than
caused by: of this Battery Coverage. See the
Operator’s Manual for recommendations Genuine smart parts
- Physically damaging or intentionally on how to maximize the life and capacity - Use of used parts, even if supplied by
attempting to reduce the life of the of the vehicle’s high voltage battery. an authorized smart Center
high voltage battery - Improper repair or maintenance
- Exposing the high voltage battery to a OTHER EXCLUSIONS: In addition to the - Fire, explosion, earthquake,
direct flame exclusions set forth above, this Battery windstorm, lightning, hail, flood
Coverage does not cover the costs of - Normal wear and tear
- Immersing any portion of the high
repairing damage or conditions caused by: - Failure to repair an existing problem
voltage battery in water or fluids
- Opening the high voltage battery or otherwise properly maintain the
- Accident, collision, or any object vehicle
enclosure or having it serviced by striking the vehicle
someone other than an authorized smart - Towing of the vehicle (Flatbed
Center recommended)
- Neglecting to follow correct charging - Abuse or negligence
procedures as recommended in the - Failure to operate the vehicle in
Operator’s Manual accordance with the Operator’s Manual
- Using incompatible charging devices
- Failing to repair an existing problem,
or otherwise properly maintain the
battery
14 - Warranty High Voltage Battery Limited Warranty
NO COVERAGE FOR INSURANCE WRITE-OFF; >>Warranty Service:
OR REPAIRED OR REPLACED PARTS:
Like the Vehicle’s Warranty Coverage, ANY AUTHORIZED SMART CENTER: To make
this Battery Coverage provides no a warranty claim under this Battery
coverage of any kind if the owner, insurer, Coverage you must present your vehicle
financing institution or leasing company to an authorized smart Center so a
determined the vehicle to be a “total diagnosis can be performed to determine
loss”, “write off”, or equivalent, or for whether it is necessary to correct a
any parts repaired or replaced under an defect in material or workmanship. Any
insurance claim, which are not required authorized smart Center of the owner’s
under the Vehicle’s Warranty or Battery choice will perform warranty repairs or
Coverage (Page 12). replacements. The location of the
nearest authorized smart Center may be
obtained by visiting www.mercedes-
benz.ca or calling 1-800-387-0100. In
the event a warranty or service matter is
not handled to your satisfaction, see
(Page 19) for suggested steps.
Your satisfaction is our primary
concern; and MBC will do everything
it can to assist your authorized smart
Center in resolving your warranty
problem or provide you with an
explanation of MBC’s position.
Warranty - 15High Voltage Battery Limited Warranty
LIMITATION OF WARRANTIES AND OTHER Daimler AG, Mercedes-Benz Canada Inc.,
WARRANTY TERMS and authorized smart Centers do not
authorize anyone to create for them any
LIMITATION OF DAMAGES: This Battery other warranty or any other liability in
Coverage does not cover incidental or connection with your vehicle.
consequential damages such as damage or
injury to person or property or any loss of
revenue which might be paid, incurred or
sustained by reason of the failure of the
battery covered by this warranty.
ANY IMPLIED WARRANTIES FOR
MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSE ARE HEREBY
LIMITED TO THE DURATION OF THIS
WRITTEN WARRANTY.
Some provinces do not allow the exclusion
or limitation of incidental or
consequential damages or limitations on
how long any implied warranties last, so
the above limitations or exclusions may
not apply to you.
16 - Warranty Zero Emission Vehicle / Corrosion Warranty
General >>This Warranty Covers:
The smart electric drive is a Zero Surface Corrosion: Surface corrosion for 2.“Surface corrosion” means rust or
Emissions Vehicle (ZEV). As a result, MBC a period of 48 months or 80,000 km from corrosion affecting any readily visible
provides no federal or provincial emission date of first registration, whichever surface area of the automobile body but
related warranty coverages for these occurs first. not including external damage to paint or
models. plated surfaces or rust or corrosion
Perforation: Perforation due to corrosion resulting from damage by stone chips or
for a period of 48 months unlimited other impacts.
kilometres from date of first registration.
3.“Perforation” means the rust or
1. If any defects should be found which corrosion of any components of the
cause surface corrosion or perforation automobile body through from the inner
(as defined below) within the respective surface to the outer surface.
periods stated above, any authorized
smart electric drive Centre will repair or 4.“Automobile Body” means any moving or
replace (at its sole option) such defects to non-moving metal components of the
any automobile body parts (defined automobile including parts replaced
below), provided that you demonstrate under this warranty, but not including
adherence to the Operator’s Manual for those components which form part of the
the care and maintenance of the automobile underbody, power train,
automobile as outlined therein. All parts steering, suspension, braking or exhaust
replaced under this warranty become the systems.
property of MBC.
Warranty - 17Corrosion Warranty
>>This Warranty Does Not Cover:
1. Surface corrosion or perforation to 2. Surface corrosion or perforation to the NOTE: THE INSTRUCTIONS IN YOUR
Automobile Body components that were Automobile Body caused by abuse or OPERATOR’S MANUAL REGARDING
repaired, replaced or refinished after the improper maintenance. CLEANING AND CARE OF THE CAR MUST BE
car was first sold at retail, other than (i) FOLLOWED EXPLICITLY TO MAINTAIN YOUR
repairs, replacements or refinishes 3. Surface corrosion or perforation where CORROSION WARRANTY COVERAGE.
performed under this warranty; or (ii) paint has been damaged by road hazards,
replacements due to accident or damage such as stones and debris. TO ENSURE FULL WARRANTY COVERAGE,
ONLY WHERE SUCH REPLACEMENTS ARE ANY REPAIR OR REPLACEMENT MUST BE
GENUINE SMART PARTS, AND ARE 4. Surface corrosion or perforation PERFORMED ACCORDING TO THE
RETREATED WITH GENUINE SMART BODY caused by any part of the Automobile Body MANUFACTURER’S REPAIR INSTRUCTIONS.
CAVITY RUST-PROOFING AND being submerged in water, sand or mud,
REFINISHING MATERIALS. or exposed to corrosive gas or airborne THIS WARRANTY IS ONLY APPLICABLE IN
fallout, such as chemicals and tree sap, or CANADA.
by road salt, hail, windstorm or other
environmental factors.
5. Paint matching. (MBC reserves the
right to decide whether painting the
repaired or replaced panel to match the
original finish is practicable. MBC is not
liable under any circumstances for the
costs of painting the entire car solely for
paint matching.)
18 - Warranty If You Have Questions Regarding Warranty or Service
The satisfaction and goodwill of smart >>FURTHER - >>FINALLY -
electric drive owners is of primary
concern to smart electric drive Centres If you have additional comments or MBC will, at your request, resolve
and MBC. In the event a warranty or questions regarding your smart electric questions by arbitration in respect of
service matter is not handled to your drive after discussion with your smart allegations of defect in material and
satisfaction, the following steps are Centre and Field Service Manager, please workmanship in cars purchased from MBC.
suggested: write to us. MBC has arranged for arbitration under
the Canadian Motor Vehicle Arbitration
>>FIRST - Our address: Plan (CAMVAP). If you ever need
Customer Relations Department information about this procedure and the
Discuss the problem with your smart Mercedes-Benz Canada Inc. scope of arbitration, please contact MBC
electric drive Centre management. Talk to 98 Vanderhoof Avenue Customer Relations Department or
the Service Manager, then if you still have Toronto, Ontario M4G 4C9 CAMVAP directly at the below toll free
questions, discuss them with the smart telephone number:
electric drive Centre’s owner. 1-800-207-0685
>>THEN -
Request Clarification - if unanswered
questions remain ask your smart Centre
to contact the Field Service Manager.
Warranty - 19If You Have Questions Regarding Warranty or Service
>>HEAD OFFICE
Mercedes-Benz Canada Inc.
Head Office
98 Vanderhoof Avenue
Toronto, Ontario
M4G 4C9
Phone # (416) 425-3550
Fax # (416) 423-5027
>>WESTERN REGION >>CENTRAL REGION >>EASTERN REGION
Mercedes-Benz Canada Inc. Mercedes-Benz Canada Inc.
Mercedes-Benz Canada Inc.
Western Region Zone Office Eastern Region Zone Office
Central Region Zone Office
3550 Lougheed Highway 2100 boul. Dagenais Ouest
2680 Matheson Blvd., Suite 400
Vancouver, B.C. Laval, Quebec
Mississauga, Ontario
V5M 2A3 H7L 5X9
L4W 0A5
Phone # (604) 639-3310 Phone # (514) 620-7313
Phone # (905) 219-9097
Fax # (604) 639-3311 Fax # (514) 626-2707
Fax # (905) 219-9062
20 - Warranty To Purchasers of Pre-Owned smart Electric Drive Vehicles
If you have purchased a pre-owned smart Such notification is likewise necessary for Should your address change, please do
Electric Drive vehicle before the your own safety after expiration of the not fail to notify us by using the same
expiration of its original warranty, you are original warranty. The Canadian notice.
entitled to the unexpired portion of the Environmental Protection Act requires
warranty provided you establish your Mercedes-Benz Canada Inc. to be in a
ownership and purchase date of the car. position to contact smart owners if a
Please mail the notice on the center page correction of a product defect becomes
to our Head Office. necessary.
Warranty - 21Speedometer Replacement
SPEEDOMETER REPLACED ON
FIRST
SPEEDOMETER DATE
WITH
REPLACEMENT
SMART CENTRE SIGNATURE SMART CENTRE SIGNATURE
SPEEDOMETER REPLACED ON
SECOND
SPEEDOMETER DATE
WITH
REPLACEMENT
SMART CENTRE SIGNATURE SMART CENTRE SIGNATURE
22 - Warranty smartmove Assistance
>>smartmove Assistance.
In order to be able to provide you with Whenever you call for smartmove - Accidents - If the breakdown is due to
optimal service when required, your car Assistance, please have available your an accident, there will be a charge for
is additionally protected by our vehicle identification number (VIN). the towing service, as accident damage
smartmove Assistance service for four is not covered under the smartmove
years, unlimited km, after its initial - Flat Tire Service - If your vehicle has a Assistance program. Charges will
registration. flat tire, the service operator will depend on the distance the tow truck
attempt to inflate the flat tire with the must travel to retrieve your vehicle and
The sole purpose of smartmove tire sealant included in your vehicle deliver it to the repair facility. We
Assistance is to provide you, the smart breakdown set. recommend to have your smart towed to
electric drive owner, with the assurance the nearest authorized smart Centre.
and peace of mind of knowing that help is - Winching and Extrication Service Remember, it is your right to choose the
near should you ever need it, 24 hours a - Your vehicle will be extricated/ repair facility.
day, anywhere in Canada. winched when it can be safely reached
from a cleared, normally travelled road. >> Trip Interruption Benefits - If your
1-877-627-8004 vehicle is unable to proceed under its own
- Towing Service - In the event of a power due to a non-accident related
1-87-smart-004 mechanical breakdown (i.e. your vehicle mechanical breakdown, smartmove
will not start) towing service will be Assistance will provide reimbursement for
>>smartmove Assistance Services provided free of charge to the nearest alternative transportation up to $200.00
Provided. authorized smart Centre in Canada, up per incident. (Note, this benefit does not
to a maximum of 400 km. Please apply for towing required as a result of an
In order to receive smartmove Assistance, remember to contact your servicing unsuccessful tire service, as this is not
you must remain with your disabled Centre to advise them of your considered a mechanical breakdown).
vehicle. In addition, your vehicle must be breakdown and to discuss and/or
plated and insured and on a regularly authorize the necessary repairs.
travelled road to receive smartmove
Assistance services. Warranty - 23smartmove Assistance
>>How to claim for reimbursement >>Liability and Limitations:
1. Claims must be submitted to smartmove Mercedes-Benz Canada Inc. reserves the Service operators may decline providing
Assistance within 30 days of the date of right to limit services and reimbursement service if the vehicle is unattended.
breakdown. to an owner or driver under the program Should service be rendered, the service
described herein when, in the sole operator will not be liable for any theft or
2. Indicate the cause and location of the judgment of Mercedes-Benz Canada Inc., damage of the vehicle and/or its contents
breakdown. Towing claims must be the claims become excessive in frequency while left unattended.
accompanied by the original tow invoice. or type of occurrence. Mercedes-Benz
3. Enclose a photocopy of the detailed Canada Inc. also reserves the right to
repair invoice and original invoices/ revise or discontinue the described
receipts for the alternate services/benefits at any time, without
transportation costs incurred. notice, at its sole discretion.
4. A cheque is sent upon receipt and All service operators providing service
confirmation of information (please are independent contractors and are not
allow 4-6 weeks for processing). employees of Mercedes-Benz Canada Inc.
Therefore, the smartmove Assistance
5. Reimbursement applies for breakdowns Program cannot and does not assume any
occurring anywhere in Canada and is liability or responsibility for any loss or
subject to the terms and conditions set damage to your smart or your personal
forth by Mercedes-Benz Canada Inc. property resulting from rendering such
6. For reimbursement, please address service.
claims to: smartmove Assistance,
P.O. Box 190, Richmond Hill, Ontario,
L4B 4R5.
smart - a brand of Daimler A.G.
24 - WarrantyÀ nos propriétaires smart electric drive,
En tant que concessionnaires smart electric drive agréés, nous sommes
engagés à vous offrir un service par excellence tant au niveau des ventes
que de l’après-vente.
Nous nous efforcerons constamment de répondre à cet engagement.
_____________________________________
Signature et timbre du concessionnaire smart electric drive
Livret de garantie - 1En tant que propriétaire smart electric drive, vous avez droit à un service excellent, inégalé dans l’industrie. Afin de répondre à tous vos besoins de service, votre concessionnaire smart electric drive agréé met à votre disposition un personnel spécialement formé usine qui utilise les plus récentes techniques de diagnostic et d’entretien. Qu’il s’agisse de réglages mineurs ou de réparations importantes, peu importe, vous serez servi promptement et efficacement. Finalement, en cas d’urgence, no préposés au programme d’Assistance smartmove du Canada sont à votre disposition 24 heures sur 24 pour vous aider. Il vous suffit de composer le numéro sans frais 1-87-smart-004 (1-877-627-8004). 2 - Livret de garantie
Table des matières
Message au propriétaire.............................................................. 5
Perte du livret de garantie............................................................ 5
Garantie limitée de véhicule neuf smart electric drive........................ 6
Garantie limitée de véhicule neuf smart electric drive
- Ce que vous devez savoir............................................................ 10
Garantie limitée de la batterie haute tension.................................... 13
Véhicule à émission zéro / Garantie contre la corrosion....................... 17
Questions, changement d’adresse................................................... 19
Aux acheteurs de véhicules d’occasion smart electric drive.................. 21
Remplacement du compteur de vitesse............................................. 22
Programme d’assistance smartmove................................................. 23
Livret de garantie - 3Renseignements sur la garantie du véhicule Modèle ________________________________________ NIV ___________________________________________ Livraison canadienne o Livraison/garantie:Jour_____________Mois_____________Année___________ Codeduconcessionnairevendeur:_________________________________________ 4 - Livret de garantie
Message au propriétaire
>>Généralités >>Pièces de rechange pour votre
smart electric drive
Les pages suivantes du présent Livret de Veuillez également conserver le présent Les pièces de rechange recommandées
garantie décrivent les services livret avec le Guide du conducteur et pour votre voiture de tourisme smart sont
d’entretien requis et les garanties dont autres documents concernant votre les pièces d’origine, les unités d’échange
vous bénéficiez en tant que propriétaire voiture. et les accessoires homologués par smart
d’une voiture smart electric drive. electric drive, disponibles auprès de
votre concessionnaire smart electric
Votre voiture étant couverte aux termes drive agréé.
de ces « garanties », votre >>Si vous avez perdu votre Livret
concessionnaire smart electric drive de garantie Ces pièces répondent aux mêmes normes
échangera ou réparera toute pièce Si vous avez perdu votre Livret de rigoureuses de qualité de l’équipement
défectueuse conformément aux garantie, demandez à votre d’origine de votre voiture et sont
dispositions de telles garanties dans les concessionnaire smart electric drive conformes à toutes les lois fédérales et
limites spécifiées. local de le remplacer. provinciales relatives à la sécurité.
Veuillez présenter ce livret au Conseiller Pour de plus amples renseignements,
technique de votre concessionnaire smart veuillez consulter votre concessionnaire
electric drive chaque fois que des travaux smart electric drive agréé. Renseignez-
d’entretien ou de garantie s’avèrent vous aussi auprès de votre
nécessaires. concessionnaire smart au sujet des
pièces d’échange. Moins coûteuses que
les pièces neuves, elles comportent les
mêmes conditions de garantie.
Livret de garantie - 5Garantie limitée de véhicule neuf smart electric drive
>>Ce qui est couvert :
DÉFECTUOSITÉS : Mercedes-Benz Canada véhicule, ou lorsque mis en service, si PÉRIODE DE RÉGLAGES : Les réglages
Inc. (MBC) garantit au premier antérieure. requis pour corriger un vice de matériau
propriétaire et à tous les propriétaires ou de fabrication au cours des premiers 12
subséquents d’une voiture de tourisme Les composants et les réglages ne mois ou 20 000 km, selon la première de
neuve smart electric drive que, durant la bénéficient pas tous d’une garantie de 48 ces éventualités, seront effectués par
période de garantie stipulée, tout tout concessionnaire smart electric drive
mois ou 80 000 km. Pour certains
concessionnaire smart electric drive agréé. Ceci ne s’applique pas aux
composants ou réglages, la couverture de réglages faisant partie des services
agréé effectuera toute réparation ou tout
remplacement nécessaires pour corriger la garantie se fonde sur la durée d’entretien régulier.
des vices de fabrication ou de matériaux. d’utilisation ou le kilométrage du
véhicule et doit toujours être vérifiée MISE EN VIGUEUR : La période de garantie
TOUT CONCESSIONNAIRE smart electric auprès du Centre Smart agréé avant de commence à la date de livraison de la
drive : Au choix du propriétaire, tout procéder à des réparations, quelles voiture au premier acheteur au détail ou
concessionnaire agréé de la smart qu’elles soient. Les composants ou de sa mise en service comme véhicule de
electric drive peut procéder aux réglages couverts par la garantie démonstrateur du concessionnaire ou
réparations ou aux remplacements voiture de service MBC.
effectués sous garantie. Le véhicule doit comprennent entre autres :
être amené chez le concessionnaire de la - Réglage de la géométrie des roues et SANS FRAIS : Les réparations et réglages
smart electric drive pendant les heures équilibrage des roues; dans le cadre de la garantie seront
d’ouverture régulières. Le propriétaire - Plaquettes de frein; effectués sans frais pour les pièces et la
doit allouer au concessionnaire un délai - Disques de frein; main-d’oeuvre.
suffisant afin de procéder aux
- Vitre;
réparations de la smart electric drive.
- Balais et lames d’essuie-glace;
- Piles de la télécommande.
PÉRIODE DE GARANTIE : La durée de cette
garantie est de 48 mois ou 80 000 km, Reportez-vous à la page 14 pour consulter
selon la première de ces éventualités, à la liste des éléments non couverts par la
compter de la date de livraison du présente garantie.
6 - Livret de garantieGarantie limitée de véhicule neuf smart electric drive
GARANTIE OFFERTE : La présente garantie RÉPARÉS OU REMPLACÉS CONFORMÉMENT
n’est offerte que chez les concessionnaires LA GARANTIE LIMITÉE ET LE GARANTIE AUX STIPULATIONS DE LA PRÉSENTE
smart autorisés du Canada. CETTE DU ANTICORROSION D’UN SMART NEUF GARANTIE.
GARANTIE N’EST PAS DISPONIBLE POUR LES PRÉSENTÉES DANS CE LIVRET SONT LES
VÉHICULES EXPORTÉS DU CANADA. La seule SEULES GARANTIES DONNÉES AVEC Certaines provinces ne permettent pas
exception est le cas où des véhicules sont L’ACHAT D’UN VÉHICULE SMART. DANS LA l’exclusion ou la limitation de dommages
apportés aux États-Unis ou au Mexique MESURE OÙ LE PERMET LA LOI, CES indirects ou accessoires ou limités à la
(en raison de vacances, par exemple) où il GARANTIES SONT SUJETTES AUX durée d’une garantie implicite. Les
peut être nécessaire de procéder à une LIMITATIONS STIPULÉES AUX PRÉSENTES limites précitées peuvent donc ne pas
réparation sous garantie chez un ET IL N’EXISTE AUCUNE AUTRE être applicables dans ces cas.
concessionnaire smart autorisé. REPRÉSENTATION OU GARANTIE,
EXPRIMÉE OU SOUS-ENTENDUE, IMPOSÉE
PAR LA LOI OU AUTRE. DAIMLER AG,
MERCEDES-BENZ CANADA INC., ET TOUT
AUTRE CONCESSIONNAIRE SMART
ELECTRIC DRIVE AGRÉÉ SE DÉGAGENT DE
TOUTE RESPONSABILITÉ ET N’AUTORISENT
AUCUNE AUTRE PERSONNE À ASSUMER
TELLE RESPONSABILITÉ QUANT À CES
VOITURES DE TOURISME. AUCUN PAIEMENT
NI AUTRE COMPENSATION NE SERONT
ACCORDÉS POUR TOUT DOMMAGE INDIRECT
OU ACCESSOIRE TEL QUE : DOMMAGES OU
BLESSURES À UN INDIVIDU OU À UN BIEN
OU PERTE DE REVENU QUI POURRAIENT
ÊTRE PAYÉS, ENCOURUS OU SUBIS À CAUSE
DE TOUT DÉFAUT DE PIÈCES OU
D’ENSEMBLES POUVANT ÊTRE
Livret de garantie - 7Garantie limitée de véhicule neuf smart electric drive
>>Ce qui n’est pas couvert :
DOMMAGES AUX PNEUS ET AUX JANTES : RÉGLAGE DE LA GÉOMÉTRIE DES ROUES : DOMMAGES DUS AU MANQUE D’ENTRETIEN: Un
Les pneus sont garantis par le fabricant Les réglages nécessaires relatifs aux manque d’entretien approprié en fonction des
de pneus. Les dommages aux pneus causés phénomènes dus au bombement de la route exigences décrites dans le livret d’entretien.
par les crevaisons, coupures, aspérités, (courbure de la chaussée en vue du Le recours à des pièces d’entretien ou de
égratignures, chocs et cassures résultant drainage) ne sont pas couverts. réparation ou à des liquides qui ne sont pas
d’impacts sur nids de poule, bordures de approuvés par MBC causera des dommages
trottoirs ou autres objets ne sont pas PLAQUETTES ET DISQUES DE FREINS : Le qui ne sont pas couverts par la garantie.
couverts. Tout dommage entraîné par un remplacement en raison de l’usure normale
gonflage incorrect, une charge excessive ou dans le cadre de l’entretien régulier LE PROPRIÉTAIRE EST RESPONSABLE DE LA
sur essieux, un patinage à haute vitesse n’est pas couvert. Les habitudes de RÉALISATION DE L’ENTRETIEN NORMAL : Le
(pour débourber de la glace ou de la conduite peuvent avoir une incidence sur nettoyage et le polissage, la vérification,
neige), les chaînes à neige, les courses ou l’usure des freins. l’ajout et, si nécessaire, le remplacement des
événements de conduite compétitifs, la fluides et des filtres, le remplacement des
pose ou la dépose incorrectes, la BALAIS D’ESSUIE-GLACE ET LAMES : Les balais d’essuie-glace usés, des lames
réparation de crevaison mal effectuée, balais et lames d’essuie-glace d’essuie-glace, des plaquettes et des
l’abus, la négligence, l’altération et endommagés ou usés ne sont pas couverts. disques de frein, ainsi que des disques et
l’utilisation à des fins autres, n’est pas plateaux de pression d’embrayage
couvert. L’usure rapide ou irrégulière de DOMMAGES CONSÉCUTIFS AUX ACCIDENTS, constituent quelques-uns des entretiens
la bande de roulement parce que la À L’USAGE ABUSIF ET À LA NÉGLIGENCE : normaux à réaliser sur les véhicules et ce ne
permutation des pneus n’a pas été Les accidents ou dommages causés par sont donc pas des éléments couverts par cette
effectuée selon les directives du fabricant des projectiles frappant la voiture. garantie. Reportez-vous au livret d’entretien
de pneus ou l’alignement des roues ou L’usage abusif de la voiture tel que le saut pour obtenir de plus amples renseignements.
l’équilibrage des pneus incorrects ne sont de trottoir, l’usage abusif du véhicule tel
pas couverts. L’usure de la bande de que rouler sur des nids-de-poule ou Les dommages découlant de l’utilisation de
roulement également n’est pas couverte. d’autres objets/dangers de la route, de filtres, de liquides, de produits nettoyants
Les dommages aux jantes causés par un conduire dans de hautes eaux stagnantes ou de polissage ou de cires inappropriées
impact contre un nid-de-poule ou un ou des zones inondées, la surchage, ne sont pas couverts. Les piles de
trottoir par exemple ou bien tout objet sur l’utilisation, le remisage ou le transport télécommande d’origine sont couvertes
la route ne sont pas couverts. inappropriés. (L’usage correct est décrit pendant les 90 premiers jours à partir de
8 - Livret de garantie dans le Guide du conducteur.) la date d’entrée en vigueur de la garantie
du véhicule.Garantie limitée de véhicule neuf smart electric drive
>>Ce qui n’est pas couvert (suite) :
DOMMAGES CONSÉCUTIFS AUX DOMMAGES CONSÉCUTIFS À COURSES OU COMPÉTITIONS : Vos
MODIFICATIONS : Les modifications de la L’ENVIRONNEMENT : Les pièces en cuir ou garanties limitées ne couvrent pas les
voiture ou l’ajout d’équipement pouvant en tissu (sellerie, toit décapotable, coûts de réparation de dommages ou
en affecter défavorablement le articles de garniture), la peinture ou le problèmes causés par des activités de
rendement, la fiabilité et la durée, ne sont chrome affectés par les polluants course ni les réparations de
pas couverts par cette garantie. atmosphériques tels que les retombées défectuosités découlant d’une
industrielles, la sève des arbres, le sel de participation à une compétition.
DOMMAGES ATTRIBUABLES AUX PIÈCES DE déglaçage, la grêle, les tempêtes de vent
RECHANGE : Les anomalies causées par ou autres facteurs environnementaux ne DOMMAGES AUX SURFACES INTÉRIEURES :
l’usage de pièces et d’accessoires de sont pas couverts par cette garantie. Les dommages aux surfaces de finition
rechange autres que ceux d’origine intérieures comme le garnissage de
smart. DÉPENSES SUPPLÉMENTAIRES : Cette sellerie, le bois, le cuir, le daim, les
garantie ne couvre pas les dépenses plastiques, le chrome, le verre, la
DOMMAGES ATTRIBUABLES À DES encourues suite à la perte d’utilisation de moquette et la peinture causés par une
RÉPARATIONS DE CARROSSERIE MAL la voiture et les frais d’hébergement influence extérieure, un usage impropre
FAITES : Les dommages ou anomalies pendant les réparations de garantie, la ou abusif ou la négligence ne sont pas
découlant de réparations de carrosserie location d’une autre voiture ou autres couverts par la garantie. Ce sont par
non conformes aux procédures de frais de déplacement, les appels exemple des phénomènes ou effets tels
réparation spécifiques smart electric téléphoniques, la perte de revenu ou que, mais sans s’y limiter, des
drive ou autrement mal effectuées, ne autre perte économique ou tout dommage renversements de liquide, des marques
sont pas couverts par cette garantie. indirect, sauf et excepté ceux prescrits d’abrasion, des égratignures et des
dans le Programme d’assistance marques d’impression produites par des
COMPTEUR MODIFIÉ : Toute voiture ayant smartmove. objets lourds ou une force de serrage
fait l’objet d’une rétroversion frauduleuse (exercée par une sangle ou un dispositif
du compteur de sorte qu’il soit impossible MODIFICATIONS DU CONCEPT : Le de fixation). Les dommages résultants de
d’en connaître le kilométrage actuel. fabricant se réserve le droit d’effectuer l’utilisation d’accessoires de tierce partie
toute modification du concept ou comme des verrous de volant de direction
DOMMAGE AUX GLACES : Le bris ou les d’apporter tout ajout à ses produits sans ou des assainisseurs d’air montés sur les
éraflures du verre ne sont pas couverts à encourir toute mise en demeure bouches de ventilation ne sont pas non
moins d’établir la preuve matérielle d’installer le même équipement sur les plus couverts.
positive d’un vice de fabrication. véhicules automobiles précédemment
fabriqués. Livret de garantie - 9Garantie limitée de véhicule neuf smart electric drive - Ce que vous devez savoir
>>Généralités
Notre intention est d’effectuer la L’obligation de MBC se limite à Ces reçus doivent être passés à chaque
réparation sous garantie, sans frais de l’autorisation d’échanger ou de réparer, à propriétaire subséquent de la voiture.
votre part, de tout élément automobile qui sa discrétion, les pièces qui sont Pour faciliter la tenue de dossiers, le
s’avère défectueux pendant la période de reconnues défectueuses. En cas de Carnet d’entretien a été conçu de manière
garantie et pour lequel nous sommes groupes défectueux, des unités remises à à apposer la signature et le timbre du
responsables. Nous vous prions neuf de l’usine peuvent être utilisées en concessionnaire smart agréé pour
seulement d’entretenir adéquatement la échange au lieu de la réparation. Les confirmer l’exécution des travaux
voiture et de confier les réparations ou pièces ou groupes défectueux remplacés d’entretien requis.
réglages sous garantie à un deviennent la propriété de MBC. Les
concessionnaire smart electric drive réparations sous garantie ne constituent Cette signature atteste l’exécution des
agréé. pas une extension de la période de travaux et doit être gardée avec tous les
garantie originale du véhicule ou d’une autres reçus, bons de réparation et
Veuillez noter la différence entre les partie de celle-ci. factures. En cas de réclamation au titre
termes « défectuosités » et « dommages » de la garantie, les pièces et la main-
tels qu’utilisés dans le cadre de la EN OUTRE, LA GARANTIE NE COUVRE PAS d’oeuvre seront fournis gratuitement si
garantie. Les défectuosités sont LES SERVICES D’ENTRETIEN CAR LE le propriétaire peut prouver par la
couvertes aux termes de la garantie, étant PROPRIÉTAIRE EST TENU DE MAINTENIR présentation de factures quittancées que
donné que nous, fabricants ou LA VOITURE EN BON ÉTAT, le véhicule a fait l’objet de l’entretien
distributeurs, en sommes responsables. CONFORMÉMENT AU CALENDRIER requis. Il revient au propriétaire de
Par ailleurs, nous n’avons aucun contrôle D’ENTRETIEN FOURNI À CET EFFET. Tous prouver et au concessionnaire smart
sur les dommages découlant de causes les travaux d’entretien doivent être agréé de juger si les services d’entretien
telles que, sans toutefois limiter, les effectués pour garder la garantie en ont été effectués.
accidents, l’usage abusif et le manque vigueur. Sur demande d’un service
d’entretien. d’entretien ou de réparation sous
garantie, le propriétaire doit présenter
Par conséquent, tout dommage, peu au concessionnaire smart agréé la preuve
importe la cause, n’est pas couvert par la que les travaux d’entretien régulier ont
garantie. été effectués. Les reçus attestant
l’exécution de ces services doivent être
10 - Livret de garantie gardés pour trancher toute question au
sujet de l’entretien de la voiture.You can also read
