Warkworth Rentals & Property Management A Guide to Property Management
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
Warkworth Rentals & Property Management A Guide to Property Management
Welcome to Warkworth Rentals Complete
Residential Property Management Guide
_____________________________________
Owing an investment property UNDERSTANDING YOUR
can be a highly rewarding and REQUIREMENTS
profitable experience. However, We understand when you are choosing a
Property Manager you require experience,
without the correct advice and reputation and consistent quality of service at
knowledge, it can also be a all times.
stressful and expensive one. To achieve these objectives, Warkworth
Rentals & Property Management provide:
___________________________
WHO ARE WE? A guarantee of service
We are an independent, locally owned and Responsiveness at all times to your
managed company, we not only have a requirements and requests
thorough understanding of the local property Accurate and timely reporting
market but also the freedom and flexibility to
ensure your needs are our priority.
Furthermore, you may have some special
requirements for us. If you wish to discuss
WHAT IS PROPERTY MANAGEMENT? these with us, we are available at any time to
talk with you.
Having a professional Property Manager takes
away the stress of owing a rental/investment
property. Our comprehensive approach to
tenant sourcing, property management and
“WE ARE SO CONFIDENT IN OUR
maintenance, means that you can have peace ABILITY TO HELP YOU THAT WE
of mind knowing that your investment is well GUARANTEE, IF AFTER THREE
cared for. MONTHS, YOU ARE NOT ENTIRELY
SATISFIED WITH OUR SERVICE, WE
WE LOVE REFERRALS WILL CANCEL YOUR CONTRACT
It is a result of the high level of service we AND REFUND TO YOU YOUR LAST
provide that guarantees customer satisfaction. MONTH’S MANAGEMENT FEE”.
We also strongly believe in the value of
referral business and a majority of our growth
comes from our satisfied clients referring our
services to their family friends and colleagues.
SPECIALISING IN OUTSTANDING Performance
SERVICE We aim to deliver maximum performance and
benefits as a result of the service we provide
Some of the key benefits of using Warkworth
and the latest technology we embrace.
Rentals & Property Management are:
Technology
Communication
We embrace the latest technology and
Ultimately the key point of difference is
software to help achieve quality control for
communication. There is nothing more
landlords and tenants alike.
annoying than doing business with a company
that does not listen to you, does not deliver or If we do not embrace technology then we
will not respond to your calls, emails or any have nothing to offer. As any good real estate
other way you wish to communicate. Nothing agent will say “you can’t sell a secret” and
is more frustrating for a landlord when a technology is a silent salesperson.
message is left, and the response time is less
than desirable and you are given the excuse of Residential Tenancies Act
“sorry I took so long to get back to you, but I
have been really busy!” You are our client, When dealing with Property Management you
you deserve the best possible response time. must have a thorough understanding of the
We guarantee that we will respond to your Residential Tenancies Act 1986. This is a
requests within 24 hours. highly specialised aspect of Real Estate law.
We are highly skilled in this area and this
We are contactable seven days a week via enables us to provide the best action to take
landline, mobile or email. You will always be to efficiently manage your tenancy and
contacted immediately if: minimise any risk.
Your tenant is in arrears
Other Services
When your tenant’s fixed term is due to
terminate. We can also offer complimentary services
such as rental property appraisals (for
Your tenant hands in their notice.
managed properties) and we can also assist
If repairs are required you with a referral to highly recommended
real estate sales people within our local area.
Personalised Service
As an independently owned property
management service, you will have one key
point of contact, communication is fast, easy
and accurate which allows us to give you a
more personal approach. We have after-hours
service procedures in place to provide you with
a quality service seven days a week.
MARKETING YOUR PROPERTY
Internet Viewings
Your property will be advertised on the We will conduct unlimited viewings on your
following websites: property until the property is rented. We also
do viewings on Saturdays and outside
www.warkworthrentals.co.nz business hours to get your property tenanted.
www.trademe.co.nz
An effective real advertisement should have a Selecting the Right Tenant
detailed description of the property and its local
To ensure you receive maximum returns on
amenities accompanied with well taken photos.
your investment, high occupancy rates are
Being online enables us to present your fundamental. That’s why finding and selecting
property with detailed photographs on a 24/7 the best tenants is one of the most important
basis. More than 85% of enquiries come from things we do.
the internet.
We believe a good tenant is one who pays their
rent on time, looks after your property like it
Signs and Office Rentals Listings was their own by keeping it clean and tidy
inside and out and lastly, by advising us
Having a solid reputation in the area means
immediately of any repairs or maintenance that
that we receive a good deal of walk-in, phone
may be required.
and email enquiries from people searching for
a property to rent. We have a rental list
available at our reception area that contains Our Application Form
photos and information on all our properties
Potential tenants must fill out our
available to rent.
comprehensive Tenancy Application form with
We also erect “For Rent” signs outside all our photo identification (i.e. driver’s licence). This
properties for rent, unless otherwise requested. gives us details of their personal and business
situation, reference details and authorises us to
do a number of background checks.
Local Media Advertising
When necessary, we advertise your property in
the classified section, to enable additional Reference Checks
coverage. We screen our tenants through two of New
Zealand’s most extensive databases, Veda and
the Tenancy Tribunal through T.I.N.Z (Tenancy
Database of Tenants
Information New Zealand).
Potential tenants are able to submit their
requirements via our website or by visiting our
office. These enquiries are logged and,
wherever possible, matched with available
properties.MARKETING YOUR PROPERTY OWNERS PAYOUTS AND STATEMENTS
Funds are direct credited into your account on
Maximum Occupancy
a once or twice monthly basis and our clients
We review our current tenancies well in can view their current and previous statements
advance to the end of a lease and when online 24 hours a day, 7 days a week. We will
required, we market your property to potential also attach to your e-mailed statement any
tenants up to 6 weeks prior to vacancy. This invoices for maintenance work completed.
means in most cases, we have quality tenants
At the end of each financial year, we also
ready to move in when the property is vacated
supply all our clients with an annual income
or shortly thereafter.
and expenditure summary which your
Once your property has been rented, we accountant will require to claim the maximum
regularly monitor rental levels and initial rent tax benefits.
increases where required to ensure your
property receives maximum returns. MAINTENANCE AND REPAIRS
It is important that maintenance issues are
Rent Collection attended to promptly in order to:
Timely collection of income is paramount to Maintain the capital value of your property
successful property management. Warkworth Prevent minor problems from becoming
Rentals & Property Management has major problems
procedures in place to ensure that rent is
Keep your customers, the tenants, happy
collected on time and that any missed rental
with their home.
payments are promptly dealt with.
We have a strong relationship with a select
We all have financial commitments which is number of excellent and reliable contractors
why we have zero tolerance for rent arrears. who perform work at competitive prices.
We advise our tenants on this matter at the However, should you have some key
start of the tenancy, ensuring they are aware of contractors that you already deal with, we are
our procedures to collect rental payments and happy to work with them also. For large jobs,
the consequences if rent is not paid. we ensure quotes are sought to avoid any
unnecessary surprises.
Rent payments are checked daily to ensure we
react to any problems without delay. REGULAR INSPECTIONS
Maintenance inspections are carried out at
regular intervals, four times per year. These
are focused on proactively ensuring that the
property is kept in an attractive and well
maintained condition, and to ensure that your
tenants are caring for your asset appropriately.
As part of this process we write to you after our
inspection with a detailed report including
photos, if necessary.IN AND OUT-GOING INSPECTIONS
In addition, we prepare a detailed pre-tenancy We can recommend Pro-Sure (Serious
inspection for each new tenant including Insurance for Serious Landlords). If you
chattels. This clearly sets out the condition of require information, please do not hesitate to
your property at the commencement of a contact us directly.
tenancy. We also photograph every room and
any relevant areas inside and outside the
property, including garages, sheds and gar- However, we would encourage you to talk to
dens. your insurance company or broker about
options available to you.
At the end of the tenancy, a detailed and final
inspection is completed to compare the state of It is important to note that such specialised
the property to that of when it was first rent to insurance for landlord situations are
the tenant, taking into account “fair wear and complimentary to your existing house
tear”. insurance and does not replace it.
We also read (and take a photo of) the water
meter at the commencement and end of the WHAT ARE OUR FEES?
tenancy and make the appropriate
apportionment for that tenant’s share of the
water/wastewater usage. This is then charged Management Fees 6.0% + GST
to the tenant. Once payment has been Repairs and Maintenance 6.0% + GST
received, all rent is up to date and the property Payments of Rates, Insurance etc 5.0% + GST
is signed off by us, we will then release the Regular Inspections Free
bond.
Credit Checks $20.00 + GST
Mediation $20.00 + GST
TAX ADVANTAGES
All Advertising Free
There are many deductions that you can make
to offset rental income, and if the investment is Initial Inspection Report & Photos Free
well structured, you may find some significant Final Bond Inspection Free
savings. We recommend that you consult a Postage/Statements/Misc Fees Free
specialist tax advisor prior to purchasing or Time to Attend Mediation Free
renting out your property. All our management
fees are tax deductible, as are rates,
insurance, bank interest, landlord insurance,
repairs and maintenance.
INSURANCE INFORMATION
Many standard insurance policies do not cover
the specific risks often associated with rental
properties such as malicious damage or theft
by tenants and their guests.WHY USE WARKWORTH RENTALS & PROPERTY MANAGEMENT?
So, in summary, owning and maintaining an investment property is a specialised business
it not only involves your time dealing with tenants and maintenance but also a good
knowledge and understanding of the legislation involved with a residential tenancy.
When we manage your property we will:
Effectively manage the relationship with your tenant.
Ensure that the maintenance of your property is kept up to date via periodic inspections and follow
ups on all maintenance requests
Ensure that rent payments are made in accordance with the agreement and diligently follow up any
arrears
By undertaking these functions, we leave you free from the on-going day to day management.
As a Warkworth Rentals & Property Management client, you will be dealing directly with the owner of the
company who has a vested interest in ensuring the management of your property is dealt with in a
professional, timely and competent manner and also to cover the day to day management of your
property.
When we manage your property we will:
Assess your property to maximise the rental value
Advertise your property with high quality photos and advertise on websites along with prominent
‘For Rent’ signs, window displays and promotion in local newspapers
Screen tenants to meet your requirements and check references via Veda Advantage and TINZ and
current/previous Landlords before signing of Tenancy Agreement
Collect and lodge a Bond with the Department of Building & Housing
Collect rent and check and follow up any missed or late payments daily
Pay you once or twice monthly via electronic banking with monthly statements detailing all income
and expenditure for the previous month emailed or posted to you
Conduct a thorough initial inspection report at the commencement and termination of the tenancy
together with three monthly routine inspections
Arrange and supervise maintenance and pay accounts on your behalf
We understand that as the Property Owner you are our employer and that the Tenant is our
Customer. Therefore, we are available 24 hours a Day, 7 Days a week with an emergency after hours
telephone number so you don’t have to be.
WE LOOK FORWARD TO BEING OF SERVICE TO YOUYou can also read
