VOLUNTEER HANDBOOK JUNE 17-23, 2019 TPC RIVER HIGHLANDS CROMWELL, CT - Travelers Championship
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VOLUNTEER HANDBOOK
JUNE 17-23, 2019
TPC RIVER HIGHLANDS
CROMWELL, CT
TABLE OF CONTENTS
HOW CAN WE HELP?
The tournament has implemented a text communications system
that can be used for guest services and operational issues.
Signage will be located around the course with this information.
A Win to Remember.............................................................................................................2
2019 Executive Committee..................................................................................................3
Text “BIRDIE” issue and location to 69050 Volunteer Information..........................................................................................................4
Code of Conduct...................................5 Important Contact Numbers.......................9
Volunteer Service Excellence................6 Merchandise Promotion.............................10
Badges..................................................8 Parking.................................................. ..10
Emergencies.........................................8 Personal Belongings..................................10
Food & Beverage..................................8 Uniform......................................................11
Golf Carts..............................................9 Volunteer Appreciation Party.................... .12
Golf Etiquette.........................................9 Volunteer Recognition................................13
Helpful Hints..........................................9
General A-Z Information....................................................................................................15
ADA Parking.......................................16 Military Appreciation.................................20
ADA Viewing Locations.......................16 Mobile Device Policy................................20
Admission Gates.................................16 Mobility Impaired Spectators....................21
Below are a few examples of when to use the texting system: ATM Locations...................................16 Public Restrooms....................................21
• Bathroom Maintenance Ambassador Locations.......................16 Safety......................................................21
Bleachers...........................................16 Special Events........................................21
• Tripping Hazards Charitable Impact...............................16 Security Policy & Prohbited Items............24
• Lost and Found Items Concession Stands & Locations..........17 Special Assistance Shuttle.......................26
Family Care Station.............................18 Texting Program (How Can We Help?).... 26
• Disruptive Guests
Hospitality Locations & Hours.............18 Ticket Programs........................................26
Lost and Found...................................19 Weather..................................................27
Medical...............................................19 Will Call...................................................27
Metal Detection...................................20 WiFi Information.......................................27
Metal Spike Policy...............................20
Maps & Hospitality Information........................................................................................29
Notes...................................................................................................................................41
2019 EXECUTIVE COMMITTEE & ASSISTANTS
A WIN TO REMEMBER
Facing a six-stroke deficit with 18 holes to play wasn’t new to Bubba ADMINISTRATION HOSPITALITY - 18TH HOLE SPONSOR VALET
Watson. Overcoming that kind of final-day deficit to win the Travelers Meagan Mirkovich Art Kuever Bryan Fix
Championship wasn’t new, either. Watson shot a 7-under-par 63 at TPC River Asst: Kristin Wirtanen Asst: Lucian Terranova Anne Martin
Highlands on Sunday, taking the outright lead with a birdie on No. 18 and Asst: Mark Vining
ultimately winning the 2018 Travelers Championship by three shots. It gives AIRPORT CONCIERGE Asst: Richard Steere STARTERS
Watson three victories in the tournament; he claimed his first PGA TOUR win James Anderson John Shulansky
here in 2010, then added another in 2015. Both of those came in a playoff. Asst: Jennifer Bouquot MEDIA
John Mayo VOLUNTEER SERVICES
AMATEUR CADDIES Rick Buckley
Marc Zirolli MILITARY APPRECIATION Pam House
Asst: Steve Zirolli Sharon O’Brien
Chris Ward VOLUNTEER VILLA
AMBASSADORS Mimi Reyes
Monica Zapatka PLAYER SHUTTLE Karen Ford
Asst: Andy Farber Michelle Clark
Jay Dykstra WILL CALL
DELIVERIES Asst: Richard Laury Larry Wilder
Kristine Zywocinski Asst: Lisa Wilson
PLAYER RELATIONS
DISTRIBUTION Drew Gallup
Raymond Shaw Asst: David May
Ben Troup
PLAYER TRANSPORTATION
EVENT LAWN Dawn Kirkwood
Shawn Daly Donna Thomas
FAN ZONE PRACTICE FACILITY
Jennifer Shea Gia Fanelli
Asst: Ellen Farber Asst: Joe Milositz
GALLERY PRO-AM
Maureen O’Connor Mike Maksymiw
Asst: Diane Fuore Asst: Thomas Kim
Asst: Karen Orton
Mobile Asst: Greg Hammond PRO CADDIE HOSPITALITY
Maggie Pastore
GATES David Timm
Karissa Steltzer
Asst: Sam Guerra SCORING
Nick Giuliano
HOSPITALITY - 17TH HOLE Laser Operators: Woody Mrozowski
Dana Shults Standard Bearers: Jeffrey Levine
Danielle Sobocinski Walking Scorers: Charles “Buddy” Buder
Asst: Katie White Walking Scorers: Brian Zimmerli
Asst: Richard Sinclair
Asst: Cathy Welskopp
2 3
VOLUNTEER CODE OF CONDUCT
VOLUNTEER The Travelers Championship appreciates your commitment and interest in volunteering
INFORMATION
at the 2019 event. Volunteers are subject to verification of eligibility by background and/or
reference checks at the option of the Travelers Championship. The tournament expects its
volunteers to conduct themselves with courtesy and professionalism and to remember that
every person at the tournament, whether they are a player, volunteer or patron, deserves
to be treated with consideration and respect. The tournament expects that all volunteers
will be guided by this principle while volunteering at tournament events or representing
the tournament in public. Therefore, the tournament offers these guidelines on how to
conduct yourself, either on the grounds of the event or wherever you might be representing
the tournament while in your volunteer uniform. Please note, this list is illustrative and not
exhaustive of the behavior the tournament expects of its volunteers.
A VOLUNTEER MUST:
• Wear the appropriate tournament approved uniform at all times while volunteering;
• Treat all patrons, players, fans, employees and fellow volunteers with courtesy and
respect;
• Abide by all tournament policies and procedures;
• Fulfill two-shift minimum requirement;
• Complete all shifts assigned unless otherwise communicated with the tournament or
Committee Chair;
• Perform all tasks and duties asked by the Committee Chair;
• Be punctual.
WHILE IN UNIFORM, A VOLUNTEER MUST NOT:
• Consume alcohol or be under the influence of alcohol*;
• Smoke or be under the influence of any chemical or drugs;
• Violate any applicable law, regulation or ordinance;
• Engage in any type of discriminatory or harassing behavior on the basis of
race, color, religion, gender, age, national origin, disability, marital status, sexual
orientation, gender identity, veteran status, military status, genetic information or any
other status or condition protected by local, state or federal law;
• Allow another individual to use your volunteer credentials;
• Seek autographs, solicit gratuities, gifts or bequests for personal or professional
benefit;
• Enter restricted areas without proper credentials;
• Leave tasks or posts unattended;
• Use vulgar or offensive language;
• Resell tickets, credentials or tournament merchandise.
If you are aware of, or suspect, conduct that is unlawful or violates this Code of Conduct
or tournament policies and procedures, please notify Taylor Whiting at 860-502-6805 or at
volunteers@travelerschampionship.com.
A violation of this Code of Conduct may lead to immediate revocation of your volunteer
credentials, expulsion from the tournament grounds and prevent you from volunteering at
future events.
*Consumption of alcohol while in uniform is permissible ONLY during the volunteer
appreciation event.
4 5
PGA TOUR VOLUNTEER SERVICE EXCELLENCE PGA TOUR VOLUNTEER SERVICE EXCELLENCE
COMMON PURPOSE SAFETY
Together we bring our passion to create See something, say something, do something.
memorable world-class experiences that • I am knowledgeable of safety policies and procedures in my role.
positively impact communities. • In uniform, I am viewed as a safe person to approach.
• I take a proactive approach to safety and know who to contact.
COMPETITION
Volunteers are vital to the success of every PGA
With proximity comes responsibility.
TOUR event, helping to orchestrate every aspect
• I recognize a player’s space, and I am aware of my surroundings.
of tournament operations. To recognize the tireless • I respect and honor the game and help others to do the same.
efforts and unwavering passion of all volunteers, the • I can impact the presentation of the course and competition.
TOUR has invested in a program designed to unify
volunteers around a common purpose and provide HOSPITALITY
everyone with the resources to deliver outstanding
Be our guest.
guest services through three core standards. As you • I demonstrate approachable body language by:
begin to prepare for your volunteer roles, we ask that • Making eye contact and smiling
• Greeting and welcoming each guest
each volunteer reviews this world-class approach that
• I use my resources to help guests by being prepared and
tasks volunteers to reach higher. knowledgeable.
VOLUNTEER INFORMATION VOLUNTEER INFORMATION
BADGES GOLF CARTS
VOLUNTEER BADGE – RED Any volunteer using a cart should use caution as to not interfere with play in any
This badge is given to each volunteer and allows “grounds only access” to the event manner. Always operate with caution! Watching play while on a golf cart is strictly
all week. Volunteers must keep this badge visible at all times and may use this badge prohibited. Please follow all cart enforcements and policies throughout tournament
as a ticket to the event on days that they are not volunteering. Please do not wear your week.
volunteer uniform on days that you are not volunteering.
All volunteers operating a golf cart must be at least 18 years old, have watched
MARSHAL & SCORING BADGES – PURPLE the video and signed the golf cart waiver.
These badges are given to all hole marshal and scoring volunteers to allow “inside-the-
ropes” access during volunteer shifts and “grounds only access” all week. All volunteers
must keep this badge visible at all times and may use this badge as a ticket on days that GOLF ETIQUETTE
they are not volunteering. Please do not wear your volunteer uniform on days that you are • Please be quiet when marshals raise their hands prior to any shot.
not volunteering. • Please wait for the marshal’s signal before crossing any fairways.
• Please refrain from moving or walking when a player is preparing to hit a shot.
GROUNDS BADGE – GREEN • Please respect the player’s concentration and do not speak with them while on
Each volunteer is given a grounds badge to distribute to a guest and use as a ticket to the course.
event all week. The grounds badge gives the guest “grounds access only.” • Unless instructed otherwise, please stay outside the ropes.
EMERGENCIES HELPFUL HINTS
If an emergency occurs, please dial 911 and notify the committee chair, a hole • Bring bug spray and sunscreen.
captain or staff member closest to you. They will radio the nearest Saint Francis • Display your credential at all times.
Hospital and Medical Center medical personnel if applicable. • Drink plenty of fluids! Bring your water bottle every day and utilize the Volunteer Villa
and Volunteer Station located in the Stanley Black & Decker Fan Zone.
FOOD & BEVERAGE • Wear your volunteer hat or visor for protection from the sun.
BREAKFAST • Treat every guest and volunteer of the tournament with the utmost kindness and
Throughout the week, the Volunteer Villa will provide breakfast each morning for all respect.
volunteers, starting at 5:00 a.m. Please make sure you stop by the Villa to check in
and enjoy our enhanced breakfast offering hot items courtesy of Hartford HealthCare, IMPORTANT CONTACT NUMBERS
Wednesday - Sunday. Tournament Office:
Phone Number: 860-502-6800
LUNCH Email: info@travelerschampionship.com
Volunteers must pick up their volunteer meal vouchers each morning in the Volunteer
Villa unless told otherwise by their chair. Please remember that the meal vouchers are Tournament Staff Contact:
day specific and cannot be redeemed for alcohol or apparel. These food vouchers will Taylor Whiting, Volunteer and Charity Coordinator
be accepted at designated concession areas on course including Bear’s Smokehouse Phone Number: 860-502-6819
BBQ, Ben & Jerry’s Scoop Shops and Dunkin’. Please see back of voucher for Email: volunteers@travelerschampionship.com
additional information.
AFTERNOON SNACK
Throughout the week, the Volunteer Villa will provide snacks for the volunteers to take
out on the course, including granola bars provided by KIND Snacks. Volunteers should
stop by the Villa to take a break and grab an afternoon snack.
BBQ
BEAR’S
8 9
VOLUNTEER INFORMATION VOLUNTEER INFORMATION
MERCHANDISE
PROMOTION
FOR ALL
VOLUNTEERS!
All volunteers will receive a 20% discount
in the tournament Fan Shop
during normal business hours
(Wednesday – Sunday).
To receive the discount, you must present
UNIFORM
your volunteer badge upon purchasing The Travelers Championship is a televised, professional sporting event, so it is
your items. important for our volunteers to meet the standards of professional golf.
While in uniform, volunteers must:
• Wear the official 2019 tournament-issued red volunteer golf polo and hat or visor
• Wear khaki-colored pants, skirts, capris or shorts of appropriate length
• Wear closed-toe footwear that is comfortable and predominantly a neutral color
(black, white or tan is preferred)
PARKING • Wear their own black rain gear, if heavy rain occurs. Red ponchos will be provided
All volunteers are given a pass to park in Lot B in the Gold Lot. Volunteers will then to wear over personal rain gear
proceed to the Volunteer Villa where they will check in for their scheduled shift. Please • Treat every guest and volunteer of the tournament with the utmost respect
remember that it will take approximately 30 minutes from the time you park until the
time you arrive at your scheduled post. Please account for high traffic at the parking
While in uniform, volunteers must not:
lot entrance. Allot enough time to arrive for your shift on time. Volunteers who arrive
without their tournament-issued parking pass will be charged the $15.00 parking fee. • Wear the previous year’s golf polos, hats or visors
• Wear denim
PERSONAL BELONGINGS • Wear flip flops or sandals
Unfortunately, there are no locations for volunteers to store their personal belongings. We • Wear branded baseball caps
recommend that anything of value be left at home. Volunteers are allowed to bring in a • Consume alcohol (except at the Volunteer Appreciation Party)
bag that complies with our updated security policy. Please see page 24 for the full policy. • Ask for player autographs
• Participate in fan activities
• Smoke or vape
• Use cameras
• Use cell phones for personal use
10 11
THANK YOU VOLUNTEERS VOLUNTEER INFORMATION
VOLUNTEER APPRECIATION PARTY VOLUNTEER RECOGNITION
To recognize the extraordinary efforts of the Travelers Championship volunteers, Hartford
SATURDAY, JUNE 22 HealthCare would like to honor volunteers who go above and beyond as the 2019
Volunteer of the Year, Volunteer Executive Committee Volunteer of the Year, and other
5 P.M. – 8:30 P.M. | PRO-AM TENT
volunteer recognitions as voted on by the volunteers. Below is a list of the awards to be
presented in 2019. Stop by the Villa to vote for your fellow volunteers.
VOLUNTEER OF THE YEAR
Throughout the week, the committee chairs will recognize the efforts of individuals and
groups who exemplify the spirit of the Travelers Championship. Each volunteer recognized
will be in the running for one of the 2019 Travelers Championship volunteer awards. For
the 2019 Volunteer of the Year, Hartford HealthCare will sponsor a $2,000 donation to the
winner’s charity of choice.
ROOKIE OF THE YEAR
This award is presented to a new volunteer who embraces their role and dives in head first!
This volunteer’s eagerness and enthusiasm is evident in all of the tasks that they take on.
Being a newcomer does not stop them from performing with passion.
MOST CHARISMATIC
This award is given to an individual whose enthusiasm is contagious. Their dynamic drive
rubs off on their team members and contributes to the committee’s overall success. Their
charming spirit is noticed by whomever they are helping - a fan, player or another
committee member.
BEST TEAM PLAYER
It’s not always easy working on a team, but this individual contributes with ease. They work
The Travelers Championship is proud to partner with well with other volunteers using a range of different skills and abilities to create positive
Hartford HealthCare to host the Volunteer Appreciation Volunteers Sponsored by outcomes and team morale. This individual is motivating, respectful and a huge support to
Party! Come join us for a fun night featuring Bear’s other volunteers. Most importantly, they always put their team ahead of themselves.
Smokehouse BBQ and great prizes to THANK YOU for all EXECUTIVE COMMITTEE VOLUNTEER OF THE YEAR
your hard work at the 2019 Travelers Championship. We cannot even begin to thank all of our Executive Committee members because without
All volunteers must present their volunteer badge in order to their year-round dedication, we would not be the tournament that we are. This award will be
attend. Unfortunately, guests are not permitted to attend. presented to an Executive Committee member whose commitment to the tournament has
really shined this year.
VOLUNTEER VILLA
2018 VOLUNTEER OF THE YEAR All volunteers must proceed through the main gate and security to gain access
to the Villa. Volunteers must check in at the Villa before their shift. The Villa opens at
Sue Pellegatto, Volunteer Villa 4:30 a.m. Monday - Sunday of tournament week for registration. Breakfast is provided
at 5:00 a.m. Prep for your day and grab your water bottle, sunscreen and other items
As the Volunteer of the Year, Sue was able to in the Villa.
make a $2,000 donation, sponsored by Hartford
HealthCare, to her charity of choice, American
Cancer Society!
12 13
VOLUNTEER INFORMATION
The Travelers Championship would like to thank Hartford
GENERAL
A-Z INFORMATION
HealthCare for sponsoring the 2019 Volunteer Program. Each
year, Hartford HealthCare is actively involved in helping the
tournament enhance the volunteer experience throughout
tournament week.
Again, this year, Hartford HealthCare will be providing a Volunteer
Station in the Stanley Black & Decker Fan Zone for volunteers to
take a snack or fill up their complimentary Hartford HealthCare
water bottle.
14
15
A-Z INFORMATION A-Z INFORMATION
ADA PARKING The primary beneficiary for the 2019 tournament will be The Hole in the Wall
Please visit our website, www.TravelersChampionship.com for more information. Gang Camp in Ashford, Connecticut. Founded in 1988 by Paul Newman, The
Hole in the Wall Gang Camp provides “a different kind of healing” to more than
ADA VIEWING LOCATIONS
20,000 seriously ill children and family members annually – all completely free
1st Tee, 8th Green, 9th Green, 10th Tee, 18th Green, Practice Facility
of charge. For many of these children and families, Hole in the Wall provides
ADMISSION GATES LOCATIONS AND HOURS multiple Camp experiences throughout the year.
There are four admission gates to the Travelers Championship:
Each summer, The Hole in the Wall Gang Camp provides weeklong camping
• Main Gate: Accessible via main entrance and Gold Lot (Lot B) Parking
experiences that seamlessly incorporate round-the-clock medical care so that
• 9th Hole Fairway: Accessible via Red Lot (VIP) Parking
campers can participate in horseback riding, fishing, archery and other activities.
• 6th Hole Green: Accessible via Field Road
In the process, the campers discover that they can do more than they ever
• 8th Hole Green: Accessible via Green Lot (Elite/Lot D) Parking
thought possible while also forming friendships with other children just like them.
Gates open at 7:00 a.m. on Monday and Tuesday, 6:00 a.m. Wednesday through Throughout the rest of the year, the Camp hosts family weekends, makes daily
Friday and 6:30 a.m. Saturday and Sunday. hospital outreach visits in more than 40 locations across the Northeast and
delivers programming right to camper homes and hometowns.
ATM LOCATIONS
ATMs are located at the Main Entrance, Merchandise Tent, 18 Concessions, CONCESSION STAND LOCATIONS & HOURS
Stanley Black & Decker Fan Zone, Mohegan Sun Club and Event Lawn. Fan Zone
9 a.m. – 7 p.m. | Wednesday, Thursday, Sunday
AMBASSADOR LOCATIONS
9 a.m. – 8 p.m. | Friday, Saturday
There are ten ambassador locations at the Travelers Championship:
• Headquarters – Practice Facility Concession Hole No. 5
• 9/10 Crossover 10 a.m. – 6 p.m. | Wednesday - Thursday
• Main Entrance 10 a.m. – 5 p.m. | Friday - Sunday
• Clubhouse Crossover
Hole No. 8
• 18 Green
8 a.m. – 6 p.m. | Wednesday - Thursday
• Fan Zone Entrance near 1st Tee
8 a.m. – 5 p.m. | Friday - Sunday
• 17th Green
• Fan Zone Entrance near 17th Green Skyboxes Hole No. 9 Beverage Tent
• 8th Hole Gate 10 a.m. – 7 p.m. | Wednesday - Sunday
• 9th Hole Gate
Hole No. 12
BLEACHERS 10 a.m. – 7 p.m. | Wednesday - Sunday
Bleachers, presented by CNET, can be found in the following locations: Practice
Hole No. 15
Facility, Mini Golf Course in the Fan Zone, 1st Tee, 8th Green, 9th Green and the
10 a.m. – 7 p.m. | Wednesday - Sunday
10th Tee.
Hole No. 18 (Breakfast Available)
CHARITABLE IMPACT
10 a.m. – 5 p.m. | Monday - Tuesday
The Travelers Championship is proud to be a PGA TOUR event, which donates
8 a.m. – 7 p.m. | Wednesday - Sunday
100 percent of net proceeds to charity every year. Since 1952, the tournament
has generated more than $40 million for charity and in 2019, the Travelers Michelob ULTRA Build-A-Bar (Behind 5th Tee)
Championship generated $2 million for 150 charities throughout the region. 10 a.m. – 30 minutes post play | Wednesday – Sunday
16 17A-Z INFORMATION A-Z INFORMATION
Practice Facility (Breakfast Available) Hartford HealthCare Sports Zone
10 a.m. – 5 p.m. | Monday 10 a.m. – 30 minutes post play
7 a.m. – 7 p.m. | Tuesday - Sunday 15th Tee/16th Green
Stanley Black & Decker Lounge (18 Fairway) Michelob ULTRA Build-A-Bar
10 a.m. – 7 p.m. | Wednesday – Sunday 10 a.m. – 30 minutes post play
Behind the 5th Tee
The ULTRA Club (17 Green)
10 a.m. – 30 minutes post play | Wednesday – Sunday Mohegan Sun Club
10 a.m. – 30 minutes post play
Upper 15 Beverage Stand
17th Fairway, Player Left
10 a.m. – 7 p.m. | Wednesday - Sunday
Patriots’ Outpost presented by Trinity Health Of New England
FAMILY CARE STATION
10 a.m. – 30 minutes post play
A family care station, including a baby changing area, can be found at the Trinity
18th Fairway, Player Right
Health Of New England Rest and Recharge Zone in the Stanley Black & Decker
Fan Zone. Skyboxes / Sky Suites
10 a.m. – 30 minutes post play
GOLF ETIQUETTE
15th Green/18th Tee, 17th Green, 17th Tee
Please be considerate at all times of the PGA TOUR players and other
spectators. This includes not making any unnecessary noise and refraining from Stanley Black & Decker Lounge
making any movement that would disrupt play on the golf course. 10 a.m. – 30 minutes post play
18th Fairway, Player Left
HOSPITALITY LOCATIONS & HOURS OF OPERATION
All hospitality venues are open Wednesday – Sunday. The ULTRA Club
10 a.m. – 30 minutes post play
Aetna Greenside Club
17th Green, Player Left
10 a.m. – 30 minutes post play
18th Green, Player Left Travelers 360
17th Green/15th Tee
Champions Club
10 a.m. – 30 minutes post play Travelers Corporate Row
18th Green, Player Right 18th Fairway, Player Right
Citi Cardmember Lounge Travelers Trophy Suite
10 a.m. – 30 minutes post play 18th Green, Player Left
17th Green, Player Left
LOST AND FOUND
Corporate Row Chalets Lost and Found is located at the Tournament Office near the main entrance. Call
10 a.m. – 30 minutes post play (860) 502-6800 or Text “Birdie” issue and location to 69050 to report
18th Fairway, Player Right something lost or found.
Event Lawn featuring The Grey Goose 19th Hole MEDICAL
10 a.m. – 30 minutes post play Medical Headquarters is located adjacent to the Clubhouse Parking Lot.
Adjacent to Clubhouse Medical assistance is also available behind the 5th tee, and on the 12th and
17th holes. Medical services are provided by Saint Francis Hospital and
Medical Center.
18 19A-Z INFORMATION A-Z INFORMATION
MERCHANDISE TENT/FAN SHOP MOBILITY IMPAIRED SPECTATORS
Official Travelers Championship merchandise may be purchased at the Fan Spectators with disabilities receive free parking, shuttle service and special
Shop located near the Practice Facility. seating at the tournament. Complimentary parking for spectators with disabilities
is available at Woodside Intermediate School, 30 Woodside Rd, Cromwell, CT
METAL DETECTION
06416 for vehicles with a valid state permit.
Everyone attending the tournament is subject to search at the entrances and on
the course at any time. A specially-equipped shuttle van will carry mobility-impaired spectators to and
from the ADA parking lot and TPC River Highlands.
METAL SPIKE POLICY
If you plan to wear golf shoes to the tournament, please note that TPC River Once on-site, there are several areas where spectators will have an
Highlands has a No Metal Spike Policy. unobstructed view of the golf action. These areas are located at the: 1st Tee,
8th Green, 9th Green, 10th Tee, 18th Green, Practice Facility. Inside this area, a
MILITARY APPRECIATION
level area for wheelchairs will be available, as well as companion chairs.
The tournament is once again proud to support U.S. Armed Forces with Military
Appreciation presented by Trinity Health Of New England. This weeklong There is also an on-site special assistance shuttle for guests to utilize. On-
salute will give military personnel and their families a chance to see some of course Special Assistance Shuttle stops include Main Gate, 18 Concessions, 18
the best golfers compete at TPC River Highlands June 17-23, 2019. Military Fairway Crosswalk and 8 Concessions.
Service Members and their dependents will receive complimentary admission
Hours of operation are Wednesday-Sunday 7:00 a.m. to 7:00 p.m.
all week courtesy of Trinity Health Of New England. With the support of Bear’s
Smokehouse BBQ, the Travelers Championship is proud to offer complimentary For more information, visit http://travelerschampionship.com/ada-and-special-
admission into the tournament all week to all U.S. Veterans and their immediate assistance/ or call the tournament office at (860) 502-6800.
family members.
PUBLIC RESTROOMS
MOBILE DEVICE POLICY
Public Restrooms are located throughout the course and are marked on the
• Devices must be on silent at all times; flash may not be used.
course map.
• Devices may be used to capture video, audio and photos (content) in
all areas throughout tournament week. SAFETY
• Content may be used for personal purposes (e.g., personal social Please be alert. Golf balls, especially on Pro-Am days, may inadvertently be hit
media); no commercial use. into spectator areas.
• No live streaming or real-time coverage (e.g., no shot-by-shot
coverage). SPECIAL EVENTS
• Data use (e.g., texting) is permitted in all areas throughout Weeklong Activities
tournament week. Military Appreciation presented by Trinity Health Of New England
• Phone calls are allowed in concession areas. Monday - Sunday | Patriots’ Outpost open Wednesday - Sunday
• Please be respectful of play and do not interfere with players, caddies
Liberty Bank Kids Zone
or media.
Wednesday - Sunday
• All posted signage and instructions from tournament staff must
be observed. Stanley Black & Decker Fan Zone
• Failure to comply with this policy may result in the revocation of Wednesday - Sunday
your ticket.
iHeartRadio Broadcasts Live from the Big Y Radio Deck
97.9 ESPN & 1300 AM present The Rob Dibble Show
Monday - Sunday
20 21A-Z INFORMATION A-Z INFORMATION
Operation Birdies presented by Kaman Thursday, June 20
Thursday - Sunday | 17th Hole Travelers Championship First Round
6:45 a.m. - 2 p.m. | Tee Times
Monday, June 17
Opening Ceremony WDRC presents The Brad Davis Show
9 a.m. | Hole No. 1 5 a.m. - 9 a.m. | Patriots’ Outpost
Aetna Tournament Players Pro-Am Women’s Day presented by Travelers
12:30 p.m. | Shotgun Start 8:00 a.m. - 12 p.m. | Pro-Am Tent
Tuesday, June 18 HYPE’s Tee It Up for Charity
Travelers Championship Practice Round 5:30 p.m. | The First Tee of Connecticut
All Day
Friday, June 21
PGA Junior League Matches Travelers Championship Second Round
7 a.m. - 1 p.m. | Practice Facility 6:45 a.m. - 2 p.m. | Tee Times
Operation Shower presented by ConnectiCare® Concert Series featuring Spin Doctors
11 a.m. - 1 p.m. | The First Tee of Connecticut Approx. 7 p.m. - 8:30 p.m. | Stanley Black & Decker Fan Zone
FedEx Junior Business Challenge Saturday, June 22
11 a.m. - 1 p.m. | Pro-Am Tent Travelers Championship Third Round
8 a.m. - 2 p.m. | Tee Times
Eversource PGA TOUR Player Experience for Junior Golfers
1:30 p.m. - 4:30 p.m. | Practice Facility Volunteer Party sponsored by Hartford HealthCare
5 p.m. | Pro-Am Tent
Wednesday, June 19
Travelers Celebrity Pro-Am Concert Series featuring LOCASH
Tee Times | 6:50 a.m. - 2 p.m. Approx. 7 p.m. - 8:30 p.m. | Stanley Black & Decker Fan Zone
102.9 The Whale Live Broadcasts Sunday, June 23
6 a.m. - 6 p.m. | Adjacent to the 9th Green Travelers Championship Final Round
8 a.m. - 2 p.m. | Tee Times
Military Caddie Program presented by Trinity Health Of New England
8 a.m. - 2 p.m. | 17th Hole Closing Ceremony
Approx. 6 p.m. | 18th Green
Dunkin’ Celebrity Mini Golf Tournament
9:30 a.m. & 10:30 a.m. Shotgun Start | Creative Dimensions Mini Golf Course
Off-Site Pro-Am at Wethersfield Country Club
9 a.m. | Shotgun Start
WFAN presents The Boomer & Gio Show
6 a.m. - 10 a.m. | Big Y Radio Deck
22 23A-Z INFORMATION A-Z INFORMATION
SECURITY POLICY Prohibited Items
Due to recent events and heightened security across our nation, the PGA The following items are PROHIBITED at the Travelers Championship and must
TOUR and the Travelers Championship have updated the Security Policy to be returned to your vehicle:
include mandatory screening of all patrons, sponsors, volunteers, media and
vendors attending or working the event. HDR
AT&T
Officials are asking everyone to participate in making the event safe and
enjoyable by being aware of their surroundings during their visit to a PGA
Clear Tote Bags, Plastic, Camera Bags Cameras (Thurs - Sun) & Selfie Sticks and GoPoles Chair Bags Opaque Bags
Vinyl or Other Carry Items Lens Larger than 6” Larger than 6” x 6” x 6”
Larger than 12” x 6” x 12” (Mon – Wed) (In their natural state)
TOUR event. Should a person see an activity that might be unusual or (In their natural state)
suspicious, they’re urged to notify security personnel or Tournament Official
working the event.
Everyone is urged to keep a simple phrase in mind: “See something, say Backpacks Video Cameras Drones, Remote-Controlled Binocular Case Tinted Plastic Bag Seat Cushions with
something.”
Model Aircrafts or other Carrying Case or Pockets
devices that can be
operated in airspace
Since the safety and well-being of everyone is of the utmost importance, please
adhere to standard tournament policies. Listed below is the outline of the
policies and procedures that will be enforced at the Travelers Championship.
Knives, Firearms or Plastic, Metal or Glass Clear Backpack Printed Pattern Plastic Bag Motorcycles, Mopeds, Posters, Signs, Banners
Weapons of Any Kind Cups, Cans or Containers Tricycles, Bicycles, or Ladders
Bag Inspection
Skateboards or Hoverboards
All items are subject to search. Item inspection will be performed at all
Admission Gates while gates are open.
The following bags are PERMITTED on tournament grounds: Lounge or Over-sized
Chairs with Extended
Computers or Laptops Mesh Synch Bag Beverages or
Coolers of Any Kind
Radios, TV’s, or Other
Electronic Noise
Permitted Bags Foot Rests Producing Items
Fireworks, Laser Pointers Whistles, Horns or Outside Food or Pets (with the exception
or Other Explosives Noise Makers Beverage (Except for of Service Animals)
Medical or Infant Needs)
Other prohibited items include:
Opaque Bags 1-Gallon Clear, Clear Tote Bags, Plastic, Medically Necessary and
Not to Exceed 6” x 6” x 6” Resealable Plastic Bag Vinyl or Other Carry Items Infant Diaper Bags Any other illegal substances or items deemed unlawful or dangerous by the
(In their natural state) Not to Exceed 12” x 6” x 12”
(In their natural state) PGA TOUR/Tournament Security Officials.
An exception will be made for fans needing to bring medical supplies into the
tournament. These medically necessary items will be permitted after proper
inspection at one of the admission gates.
24
25A-Z INFORMATION A-Z INFORMATION
Permitted Items WEATHER
The following items will be allowed at the tournament: Weather in Connecticut can sometimes be unpredictable. Please take the
necessary precautions to avoid being uncomfortable while watching the
tournament. This includes wearing appropriate and comfortable clothing and
footwear, bringing a visor or hat, carrying an umbrella and applying suntan lotion.
Watch the leader boards for “Weather Warnings.” In the event of severe weather,
Travelers Championship spectators will be kept informed of current conditions.
WILL CALL
Opaque Bags 1-Gallon Clear, Clear Tote Bags, Plastic, Medically Necessary The Travelers Championship Will Call office will be available during tournament
Not to Exceed 6” x 6” x 6” Resealable Plastic Bag Vinyl or Other Carry Items and Infant Diaper Bags
(In their natural state) Not to Exceed 12” x 6” x 12” week, Monday, June 17 - Sunday, June 23. The Will Call office is located on Golf
(In their natural state) Club Road, 1/10 of a mile south of the entrance to the General Parking Lot. In
order to pick up your credentials, all guests will be required to show a photo ID.
WILL CALL HOURS
Monday: 7 a.m. – 6 p.m.
Mobile Phones, Tablets,
Tuesday: 7 a.m. – 6 p.m.
Still Camera without Case & Collapsible Chair Portable Radio
Lens Smaller than 6” without Chair Bag PDA’s on Silent Mode with Headset Wednesday: 4:30 a.m. – 6 p.m.
(Please see Mobile Device
(Mon - Wed)
Policy for more information) Thursday: 6 a.m. – 6 p.m.
Friday: 6 a.m. – 7 p.m.
Saturday: 7 a.m. – 7 p.m.
Sunday: 7 a.m. – 4 p.m.
Binoculars without Case Umbrella without Sleeve Infant Supplies Personal transportation
(Infant must be with Carrier) devices for mobility aid
such as a motorized
wheelchair or scooter
CNET SPECIAL ASSISTANCE SHUTTLE
On-course Special Assistance Shuttle stops include Main Gate, 18
Concessions, 18 Fairway Crosswalk and 8 Concessions. Hours of operation are
Wednesday-Sunday 7:00 a.m. to 7:00 p.m.
TEXTING PROGRAM (HOW CAN WE HELP?)
The tournament has implemented a text communications system that can be
used for guest services and operational issues. Signage will be located around
the course with this information.
Text “Birdie” issue and location to 69050
TICKETS - COMPLIMENTARY ADMISSION PROGRAMS
BBQ
BEAR’S
MILITARY FREE ADMISSION VETERANS FREE ADMISSION
26 27FREE PUBLIC MAPS & HOSPITALITY
WIFI AVAILABLE INFORMATION
PLEASE CONNECT TO:
“FREE PUBLIC WIFI”
AVAILABLE AT PRACTICE FACILITY CONCESSIONS, 17 TEE AND 18 GREEN.
Download the PGA TOUR App
The Ultimate Fan Guide.
For special offers & content, enable push and location services.
28
29STANLEY BLACK & DECKER FAN ZONE FAN ZONE CLIENTS
1
FAN ZONE CLIENTS FAN ZONE CLIENTS A-Z
35
1 Concert Series Stage AARP Community Programs 13
2 NBC Connecticut & Telemundo Bear’s Smokehouse BBQ 30
17 Green Connecticut Ben & Jerry’s Ice Cream 28
34
3 XFINITY Birdies for Charity 10
4 Mohegan Sun Bubba’s Sweet Spot 24
33 2 5 SIM Sheds CHANNEL 3 EYEWITNESS NEWS 35
6 Grey Goose Bar Charles Schwab 19
3
7 Renewal by Andersen Concert Series Stage 1
8 iHeartMedia Course Map 18
9 iHeart Communities Creative Dimensions Mini Golf Course 25
4
10 Birdies for Charity DiGiorgi Roofing and Siding 16
11 Stanley Black & Decker Chill Zone Drink Stand & Bar 29
5
32 12 Operation Recognize Fan Zone Concessions 32
13 AARP Community Programs FedExCup Letters 31
6
14 Williamsburg Hospitality - Ford Motor Company 34
31 7 Williamsburg, VA Grey Goose Bar 6
8
15 KIND Snacks iHeart Communities 9
9 16 DiGiorgi Roofing and Siding iHeartMedia 8
Fan Zone 30
10
11
12
17
18
Volunteer Station
Course Map
KIND Snacks
LEGO®
15
23
13 19 Charles Schwab Mohegan Sun 4
14
29 20 WTNH News 8 NBC Connecticut & Telemundo
15
16
21 Rockwall Connecticut 2
28
22 The Hole in the Wall Gang Camp Operation Recognize 12
17
27 23 LEGO® Renewal by Andersen 7
Picnic Tables 18 24 Bubba’s Sweet Spot Rockwall 21
Social Media Wall 19
25 Creative Dimensions Mini Golf Course SIM Sheds 5
Info Tower 26
26 Trinity Health Of New England Stanley Black & Decker 27
20 Rest & Recharge Zone Stanley Black & Decker Chill Zone 11
27 Stanley Black & Decker The Hole in the Wall Gang Camp 22
28 Ben & Jerry’s Ice Cream Travelers Chipping Challenge/
29 Drink Stand & Bar Distracted Driving 33
30 Bear’s Smokehouse BBQ Trinity Health Of New England
31 FedExCup Letters Rest & Recharge Zone 26
21
32 Fan Zone Concessions Volunteer Station 17
33 Travelers Chipping Challenge/ Williamsburg Hospitality -
1 Tee/Clubhouse 22
25 Distracted Driving Williamsburg, VA 14
34 Ford Motor Company WTNH News 8 20
23
35 CHANNEL 3 EYEWITNESS NEWS XFINITY 3
24 31
3018TH HOLE HOSPITALITY 18TH HOLE HOSPITALITY CLIENTS
CLIENT/VENUE NAME LOCATION
1. Champions Club 18 Green
2. Robinson+Cole Corporate Row
3. Trinity Health Of New England Corporate Row
4. Travelers Corporate Row
5. Webster Bank Corporate Row
6. Economic & Community Development Corporate Row
7. FedEx Corporate Row
8. Hospital for Special Care Corporate Row
9. Patriots’ Outpost 18 Fairway, Player Right
10. Stanley Black & Decker Lounge 18 Fairway, Player Left
11. Aetna Greenside Club 18 Green
TRAVELERS FACILITIES
Travelers Trophy Suite Hospitality 18 Green
Travelers Corporate Row Corporate Row
Travelers 360 15 Green/18 Tee
18
32 25
33SKYBOX & SKY SUITE HOSPITALITY SKYBOX CLIENTS
THE ULTRA CLUB - 17 GREEN 17 TEE SKYBOX CLIENTS
SKYBOX F
Hartford HealthCare
Sports Zone
Open to the public
33. & 34. ebm-papst Inc.
17 GREEN SKY SUITE CLIENTS SKYBOX G
33
34
F Accenture Cognizant 35. Kamco Supply
Citi Cardmember Club* Dell EMC 36. DAILY
35 *Open to all Citi card holders THU: Fuss & O’Neill, Inc.
17 Tee
FRI: KPMG LLP
36
37
38 17 GREEN SKYBOX CLIENTS SAT: Chase Private Client
SKYBOX B SUN: RICOH
39
40
G
16
41
7. IBM 37. DAILY
8. CDW WED: Transamerica
42
43
9. KeyBank THU: MJP Wealth Advisors
10. Hartford Courant Media Group FRI: Centurion Wealth Management
15
11. Eversource Energy SAT: EMCOR Services
12. Halloran Sage New England Mechanical
Mohegan Sun 13. Kelser Corporation SUN: Centurion Wealth Management
14. iHeartMedia 38. DAILY
Club
15. Larsen & Toubro Infotech Ltd (LTI) WED: Transamerica
THU: Litchfield Cavo LLP
18 Tee SKYBOX C
FRI: Yale New Haven Health
18. Bank of America
SAT: PwC
19. CHANNEL 3 EYEWITNESS NEWS
SUN: DATTCO, Inc.
Vistas
20. USA Hauling & Recycling Inc.
32 39. DAILY
.s
31
THU: Liberty Bank Investment Services
Traveler
360
30
29 15 GREEN/18 TEE SKYBOX CLIENTS FRI: HUBBELL INCORPORATED
SKYBOX E SAT: Amstel Light
D 27. & 28. Nestlé Purina SUN: Amstel Light
E 28
27
29. DAILY 40. DAILY
WED: WTIC NewsTalk 1080 THU: Melillo Consulting
THU: ACBB FRI: DANE STREET
FRI: UI, SCG & CNG SAT: Amstel Light
SAT: Outfront SUN: Assured Relocation
SUN: UI, SCG & CNG 41. DAILY
30. DAILY THU: Santander Commercial Banking
WED: UI, SCG & CNG FRI: HPE
THU: Thomaston Savings Bank SAT: HB Communications Inc.
FRI: UI, SCG & CNG SUN: TD Ameritrade
17
20
19 SAT: Axis Communications 42. DAILY
18
SUN: UI, SCG & CNG THU: Landmark Partners
C 31. DAILY FRI: Johndrow Wealth/All Star
THU: Anthem Blue Cross Software Systems
and Blue Shield SAT: Advance Auto Parts
Michelob
ULTRA Club FRI: Virtus Investment Partners SUN: LAZ Parking
SAT: Minuteman Press Hartford
S
43. DAILY
CB
SUN: Blake Equipment THU: Juniper Networks & ePlus
Citi Cardmember 32. DAILY FRI: GreatBlue Research, Inc.
15
Lounge
14
WED: MahoneySabol SAT: GreatBlue Research, Inc.
13
THU: Marcum LLP
12
Accenture
SUN: LAZ Parking
B
11
FRI: McCarter & English
10
Sky Suite
9
SAT: NetSource, Inc.
8
7
Cognizant
Dell EMC Sky Suite
Sky Suite
MOHEGAN SUN CLUB & VISTAS - 17 TEE
34 35HOSPITALITY A-Z HOSPITALITY A-Z
CLIENT/VENUE NAME LOCATION CLIENT/VENUE NAME LOCATION
ACBB 15 Green/18 Tee Kamco Supply 17 Tee
Accenture 17 Green Kelser Corporation 17 Green
Advance Auto Parts 17 Tee KeyBank 17 Green
Aetna Greenside Club 18 Green KPMG LLP 17 Tee
Amstel Light 17 Tee Landmark Partners 17 Tee
Anthem Blue Cross and Blue Shield 15 Green/18 Tee Larsen & Toubro Infotech Ltd (LTI) 17 Green
Assured Relocation 17 Tee LAZ Parking 17 Tee
Axis Communications 15 Green/18 Tee Liberty Bank Investment Services 17 Tee
Bank of America 17 Green Litchfield Cavo LLP 17 Tee
Blake Equipment 15 Green/18 Tee MahoneySabol 15 Green/18 Tee
CDW 17 Green Marcum LLP 15 Green/18 Tee
Centurion Wealth Management 17 Tee McCarter & English 15 Green/18 Tee
Champions Club 18 Green Melillo Consulting 17 Tee
CHANNEL 3 EYEWITNESS NEWS 17 Green Minuteman Press Hartford 15 Green/18 Tee
Chase Private Client 17 Tee MJP Wealth Advisors 17 Tee
Citi Cardmember Club 17 Green Mohegan Sun Club 17 Tee
Cognizant 17 Green Nestlé Purina 15 Green/18 Tee
DANE STREET 17 Tee NetSource, Inc 15 Green/18 Tee
DATTCO, Inc. 17 Tee Outfront 15 Green/18 Tee
Dell EMC 17 Green Patriots’ Outpost 18 Fairway, Player Right
ebm-papst Inc. 17 Tee PwC 17 Tee
Economic and Community Development 18 Green RICOH 17 Tee
EMCOR Services New England Mechanical 17 Tee Robinson+Cole Corporate Row
Eversource Energy 17 Green Santander Commercial Banking 17 Tee
FedEx 18 Green Stanley Black & Decker Lounge 18 Fairway, Player Left
Fuss & O’Neill, Inc. 17 Tee TD Ameritrade 17 Tee
GreatBlue Research, Inc. 17 Tee The ULTRA Club 17 Green
Halloran Sage 17 Green Thomaston Savings Bank 15 Green/18 Tee
Hartford Courant Media Group 17 Green Transamerica 17 Tee
HB Communications Inc. 17 Tee Travelers Corporate Row
Hospital for Special Care 18 Green Travelers Trophy Suite Hospitality 18 Green
HPE 17 Tee Trinity Health Of New England Corporate Row
Hubbell Incorporated 17 Tee UI, SCG & CNG 15 Green/18 Tee
IBM 17 Green USA Hauling & Recycling Inc 17 Green
iHeartMedia 17 Green Virtus Investment Partners 15 Green/18 Tee
Johndrow Wealth/All Star Software Systems 17 Tee Vistas 17 Tee
Juniper Networks & ePlus 17 Tee Webster Bank 18 Green
WTIC NewsTalk 1080 15 Green/18 Tee
Yale New Haven Health 17 Tee
36 37AMENITIES EXPERIENCES OPEN TO THE PUBLIC
AZ Medical MG C Cardmember Lounge
Autograph Zone provided by
Mini Golf Course Must show Citi card for entry
ATM Off-Site ADA Shuttle K Kids Zone SZ Sports Zone
B Bleachers RD Radio Deck
Fan Zone U
June 17-23, 2019 Concessions Restrooms*
TPC River Highlands PO Patriots’ Outpost presented by
Cromwell, CT Drink Stand Military Service Members and U.S. Veterans
Ride Share Drop-Off/Pick-Up
Rest and Recharge Zone L Lounge
S Special Assistance Shuttle
Fan Shop Tournament Ambassadors PRIVATE VENUES
CC Champions Club
Upper 18 Area GC Greenside Club
CL Clubhouse
S
12 13 CR Corporate Row
EL Event Lawn & 19th Hole
11
MC Club
9 Green Area M Media Center
PA Pro-Am Tent
10
B SS Sky Suites
SB Skyboxes
14
S F The First Tee of Connecticut
PO SB
CR T Travelers 360
Main Gate
15
CC S TS Travelers Trophy Suite
18 T SZ
L SB VI Vistas
B S RD TS
GC
17 V Volunteer Villa
EL SS 16
M CL
C
U
SB
Gold Lot VI MC
V 3
(Lot B) B 1
Main 2
Gate
9 4
5
ACCESS
VENDOR
B
S 8 7 6
9 Gate FIELD
5/6 Gate
ROAD
F
GOLF CLUB
PA
ROAD
VAN
VAN
VAN
VAN
8 Gate
Red Lot Green Lot
POND
(VIP/Media) (Elite/Lot D)
Gray Lot
Practice Facility
ROAD
(Sponsor
GOLF CLUB
Valet) Stanley Black & Decker Fan Zone
AZ B Pink Lot
B K MG
ROAD
GOLF CLUB
Map Sponsored By:
* Each location includes a handicap accessible restroom
Will Call A dashed red line denotes pedestrian crosswalksNOTES NOTES 40 41
www.TravelersChampionship.com
#TravelersChamp
HOW CAN WE HELP?
Text “BIRDIE”
issue and location to 69050
THANK YOU
Volunteers Sponsored byYou can also read
