Vodafone Training May 2016 - Australia
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Vodafone Training
May 2016
Vodafone Training
Plans & Offers
Vodafone Network
Sign up process
Plans & Offers
Why Vodafone Red plans? Infinite standard national calls & texts Loads of data Amazing International call inclusions $5 Roaming - $5 extra per day, per device. To over 50 countries. Max 90 days. Data Workout – 2 months free data on new 12 & 24 month plans – ends 19/6/16 Ability to Share All for use in Australia
24 month phone plans
24 Month phone Plans
Plan Inclusion $40/Mth $60/Mth $70/Mth $80/Mth $100/Mth $130/mth
Total min cost Total min cost Total min cost Total min cost Total min cost Total min cost
$960 $1,440 $1,680 $1,920 $2,400 $3,120
Data 500MB 3GB 6GB 6GB 10GB 15GB
Standard National
Infinite Infinite Infinite Infinite Infinite Infinite
Voice Calls
National and
Infinite Infinite Infinite Infinite Infinite Infinite
International TXT
Standard international 300 mins + 300 mins + 300 mins +
Minutes to selected X 150 mins X Infinite to 10 Infinite to 10 Infinite to 10
countries selected countries selected countries selected countries
$5 Roaming
$5 extra per day per device YES YES YES YES YES YES
(to over 50 countries)
Data Workout YES YES YES YES YES YES
Offer ends 19/6/16
6 Month 12 Month 12 Month
subscription to Stan, subscription to Stan, subscription to Stan,
Content X X X
Spotify or SMH OR Spotify or SMH OR Spotify or SMH OR
4000 Qantas Points* 5000 Qantas Points* 7500 Qantas Points*
Sharing YES YES YES YES YES YES
All for use in Australia. Device cost may be additional. In Oz, additional data is automatically added for $10 per 1GB ($0.01/MB)
*Double points available when you sign-up online.
Red Plans – SIM Only Month to Month
SIM Only M2M Red Plans
Plan Inclusion
$30/Mth $40/Mth $50/Mth $60/Mth $80/Mth
Data 500MB 3GB 4GB 6GB 10GB
Standard National
Infinite Infinite Infinite Infinite Infinite
Voice Calls
National and
Infinite Infinite Infinite Infinite Infinite
International TXT
Standard international 300 mins + 300 mins + 300 mins +
minutes to selected X 90 mins Infinite to 10 Infinite to 10 Infinite to 10
countries selected countries selected countries selected countries
$5 Roaming
$5 extra per day per device YES YES YES YES YES
(to over 50 countries)
Sharing YES YES YES YES YES
All for use in Australia.
In Oz, additional data is automatically added for $10 per 1GB ($0.01/MB)
Red Plans – SIM Only 12 Month
SIM Only 12 Month Red Plans
Plan Inclusion
$30/Mth $40/Mth $50/Mth $60/Mth $80/Mth
Total min cost Total min cost Total min cost Total min cost Total min cost
$360 $480 $600 $720 $960
Data 500MB 3GB 4GB 6GB 10GB
Standard National Voice
Infinite Infinite Infinite Infinite Infinite
Calls
National and
Infinite Infinite Infinite Infinite Infinite
International TXT
Standard international
300 mins + Infinite to 300 mins + Infinite to 300 mins + Infinite to
minutes to selected X 300 mins
10 selected countries 10 selected countries 10 selected countries
countries
$5 Roaming
$5 extra per day per device (to YES YES YES YES YES
over 50 countries)
Data Workout YES YES YES YES YES
Offer ends 19/6/16
Sharing YES YES YES YES YES
All for use in Australia.
In Oz, additional data is automatically added for $10 per 1GB ($0.01/MB)
SIM Only 24 Month plans
SIM Only 24 Month Plans
Plan Inclusion $25/Mth $35/Mth $40/Mth $45/Mth $60/Mth $85/mth
Total min cost Total min cost Total min cost Total min cost Total min cost Total min cost
$600 $840 $960 $1,080 $1,440 $2,040
Data 500MB 3GB 6GB 6GB 10GB 15GB
Standard National
Infinite Infinite Infinite Infinite Infinite Infinite
Voice Calls
National and
Infinite Infinite Infinite Infinite Infinite Infinite
International TXT
Standard international 300 mins + 300 mins + 300 mins +
minutes to selected X 150 mins X Infinite to 10 Infinite to 10 Infinite to 10
countries selected countries selected countries selected countries
$5 Roaming
$5 extra per day per device YES YES YES YES YES YES
(to over 50 countries)
Data Workout YES YES YES YES YES YES
Offer ends 19/6/16
6 Month 12 Month 12 Months
subscription to Stan, subscription to Stan, subscription to Stan,
Content X X X
Spotify or SMH OR Spotify or SMH OR Spotify or SMH OR
4000 Qantas Points* 5000 Qantas Points* 7500 Qantas Points*
Sharing YES YES YES YES YES YES
All for use in Australia. In Oz, additional data is automatically added for $10 per 1GB ($0.01/MB)
*Double points available when you sign-up online.
Hot handset plan offers Samsung GS7. Price Drop!
Great Phone, our best price, ever.
$10 off the $60 Red plan
If you sign up to a Red $60 24 month plan with the
following phones you will get $10 access fees off per Now
month for the life of the contract.
Total min cost $1,440 Offer ends 28/6/16
In Oz, additional data automatically added at $10/GB ($0.01/MB)
$70/mth
($0 upfront + $70 plan)
iPhone 5s Samsung GS5 Over 24 months. Total min cost $1680
OR
Phone was $7 on this plan
Remember to Save $168 over the life of the
Bundle these plan
amazing
Offer ends 28/6/16
$83/mth
devices with a ($3 phone + $80
Tablet! Red plan)
Over 24 months. Total
Bonus Galaxy min cost $1,992
Gear VR with
every Galaxy S7.
Ends 30/6/16
Huawei P8 Huawei G8 HTC One X9
Plus, bonus 1GB in Oz on $80 Red Plans when
you sign-up before 28/6/16
Total min cost $1,920. In Oz, additional data auto added at $10/GB
($0.01/MB)
Pricing & Offers correct as of 21/05/2016 and are subject to change
May Data Frenzy on SIM Only Plans!
Bonus DATA SIMO M2M Consumer
$50 SIMO M2M Plan Was 4GB Now 7GB
$60 SIMO M2M Plan Was 6GB Now 10GB
Data for use in Oz. Offer ends 28/6/16
In Oz, additional data is automatically added for $10 per 1GB ($0.01/MB)
Bonus DATA SIMO 12 Month
$40 SIMO 12M Plan Was 3GB Now 6GB
$50 SIMO 12M Plan Was 4GB Now 9GB
$60 SIMO 12M Plan Was 6GB Now 11GB
$80 SIMO 12M Plan Was 10GB Now 15GB
Data for use in Oz. Offer ends 28/6/16
In Oz, additional data is automatically added for $10 per 1GB ($0.01/MB)
10Plus don’t forget our current signup offers!
1GB
Bonus for PLUS
1GB
ACN
signing up Bonus
online Data
Data for use in Australia. 1GB bonus available on selected Data for use in Australia. 1GB bonus available when signing up
plans only. Offer ends 28/6/16 to any plan via ACN (excludes $10 Mobile Broadband &
Prepaid services). Offer ends 30/6/16
11PLUS 1GB + 1GB
Need Mobile Broadband?
Bonus for
We have heaps of Bonus Data on our 12/24 month Signing up
ACN Bonus
Data
Online
Mobile Broadband plans
Excludes $20 Mobile
Broadband plan
$20 MBB Was 2.5GB Now 4GB
$0.0078/MB
$30 MBB Was 4GB Now 8GB
$0.0073/MB
$45 MBB Was 8GB Now 12GB
$0.0055/MB
$60 MBB Was 12GB Now 18GB
$0.0048/MB
Data for use in Oz. Offer ends 7/6/16 12Our Network
A strong network building our reputation
Improved See the world Continued Service Innovation &
network with Vodafone investment excellence differentiation
$
.
.
.
• Our 4G network is • Use your phone • Between 2014 and • Enjoy priority based • Continuing to
better, faster, stronger, abroad like you would 2016, Vodafone is customer service from innovate and deliver
than ever before, at home in over 50 planning to spend Australian-based best in class
• Our network improved countries for $5 extra $1.8bn on improving specialists with Red technologies and
40% last year* a day on Red plans. our network Business plans innovations
*2015 P3 CommsDay Mobile Benchmark Report. 40% improvement claim is based on a comparison of both voice and 4G preferred data performance on the Vodafone network between 2014 and 2015.
Our 4G coverage is available in all major metro locations and selected regional areas across Australia. See Vodafone.com.au/coverage for availability
STRICTLY CONFIDENTIAL AND FOR VHA EMPLOYEE USE ONLY. This document has been prepared for the benefit of VHA employees and authorised representatives
Nothing in this document constitutes an advertisement and VHA does not approve copying and/or distribution by or to any external partyVoice & Data
High Definition voice enabled
We’ve got you covered VoLTE launched in December 2015
Vodafone covers more than 96%
of the Australian population
…And it’s not just about bars
IP enabled backhaul
Redundancy throughout our core,
transmission & IP infrastructure
$5 Roaming free in New Zealand
until 31 Jan 2017 for up to 90 days
on our Red plans
STRICTLY CONFIDENTIAL AND FOR VHA EMPLOYEE USE ONLY. This document has been prepared for the benefit of VHA employees and authorised representatives
15 not approve copying and/or distribution by or to any external party
Nothing in this document constitutes an advertisement and VHA doesThe Voice of the Customer
Vodafone recorded the lowest ratio
of complaints of the major telcos for
the third quarter in a row.
Over recent years, Vodafone has
achieved an extraordinary
turnaround, and is now setting new
industry benchmarks in complaint
reduction.
Source: http://www.tio.com.au/__data/assets/pdf_file/0003/199713/Complaints-in-context-April-2016-FINAL.pdf
STRICTLY CONFIDENTIAL AND FOR VHA EMPLOYEE USE ONLY. This document has been prepared for the benefit of VHA employees and authorised representatives
16 not approve copying and/or distribution by or to any external party
Nothing in this document constitutes an advertisement and VHA doesMeasuring & driving service improvement
Maintaining Peak hour Upgrading our Mobile Black Matching
calls & quality capacity Network Spot speed with
headroom Programme stability
NETWORK
UPGRADE
• Successful voice • Automated user • We completed over • We successfully bid for • Full redundancy
retainability for mobility management 3,300 network 70 black spot sites, across our IP backhaul
99.51% of calls & traffic balancing on upgrades to existing offering improved • Dark fibre rollout to
• VoLTE launched to our 3G & 4G networks infrastructure in 2015 service to regional facilitate 4G growth
over 12K customers Australia once built and embrace 5G
STRICTLY CONFIDENTIAL AND FOR VHA EMPLOYEE USE ONLY. This document has been prepared for the benefit of VHA employees and authorised representatives
17 not approve copying and/or distribution by or to any external party
Nothing in this document constitutes an advertisement and VHA doesVodafone Australia Network Evolution
2005 2012 2013 2014 2015 2016 2017 2018 2019 2020
+ 0 + 5G
Dark Fibre Voice over Dark Fibre rollout
rollout WiFi for 5G future proof
for 4G growth
Our 4G coverage is available in all major metro locations and selected regional areas across Australia. See Vodafone.com.au/coverage for availability
STRICTLY CONFIDENTIAL AND FOR VHA EMPLOYEE USE ONLY. This document has been prepared for the benefit of VHA employees and authorised representatives
Nothing in this document constitutes an advertisement and VHA does not approve copying and/or distribution by or to any external party
18Simple & Easy Sign up Process
Sign up process depends on……
Customer Type Order Type Sign up process
New connect & Vodafone
upgrade to Website via ACN Customer to complete
Consumer & sole handset plan storefront
trader Vodafone ACN
Upgrade to SIMO
or Shared
Sales Team Customer to call
1300 365 898
Business
< 10 services Webform via Customer to complete
Business (excl ACN storefront
sole trader) Business lead
> 10 services form via ACN IBO to complete
website
You MUST sign up customers via the ACN process so you get POINTs and customer gets ACN offers
20New connect & Vodafone
Consumer & sole
Upgrade to Website via ACN
trader
Handset plan storefront
Sign up on online…. simple as 4 steps
1 Go to ACN Storefront 3 Enter your details
Enter IBO
ID & Click
“shop now”
2 Choose your plan & add to cart
Choose
phone,
SIMO or
MBB
4 Submit your order
21New connect & Vodafone
Consumer & sole
Upgrade to Website via ACN
trader
Handset plan storefront
What happens after customer signs up?
• Email sent to customer confirming order submitted with VF#
• Vodafone credit assessment process: Automatic approval or review
by ACN Credit SWAT team
• Order shipment – typically within 2-3 business days
• Entire order will be held if handset is not in stock
• Service activated at time of shipping (for new connections)
• Customers who wish to port their number can do so after they
receive their SIM, by following the instructions provided.
Customer can track their order online with their order number (VF….)
If the customer does not receive confirmation email DO NOT resubmit order, call the
ACN Sales Team 22on 1300 365 898ACN Credit SWAT team … meet Nick & Georgie
• Business hours 9am-5:30pm (M-F)
• Average resolution time < 2hrs
during business hours
• If we need more information to
process the order Nick or Georgie
will call the customer (& email if
unable to get in touch)
• Also review ACN credit appeals
ACN Credit SWAT team has been established to improve ACN customer journey
23Business
Business (excl
< 10 Services Webform via
Sole trader)
ACN storefront
Sign up a business (Business (excl Business Lead
>10 Services
Sole trader) Form
Sign up a business >10 Services
Lead Form Lead Vetting Checklist Vodafone Activation
Process
Process & Steps Process & Steps Process & Steps Process & Steps Process & Steps
Lead Form required An ACN Business The ACN Business Application is evaluated ACN Business Manager
to be filled out by IBO Manager will vet and Manager will contact IBO and Vodafone relay will relay successful
on behalf of customer usually respond to all and confirm details of success, or request for application and confirm
enquiries within 2 order and customer further information back discount/offer to IBO
business days. requirements to ACN.
OR relay request for
IBO to supply any Any additional discounts further information.
missing information or or complex business
supporting material Customer will proceed
solutions will also be
to accept contract
evaluated by Vodafone
terms.
• ALL 10+ Service Business lead forms The link to the 10+ Business services lead form
must be filled out by the IBO. can be found on the ACN Pacific website at
• IBO’s must first speak with the
Customer and gain all relevant https://www.acnpacific.com/mobile/
information before filling in the Lead
FormVodafone & ACN partnership
• Working together we can help your customers get better value
– Vodafone has great plans which are even better with ACN exclusive bonus
data
– Vodafone has a strong Network which is always improving
• BUT…. to get the best value for your customer and to get your
points you MUST sign up via the approved ACN channels
– Make sure your customers know not to go into store and to only call 1300
365 898
26Terms & Conditions
For personal use by approved customers only. Business customers must have an ABN/ACN. Inclusions expire after 1 month. Plan excludes Premium Services, 123 Ask-Us-
Anything, International Roaming, content purchases, Call Screen and charges for additional data & additional standard international calls. Not for commercial or resale purposes.
Services subject to device capabilities, network limitations & customer location. Offer not transferrable or redeemable for cash. Pricing & offers subject to change.
24 month phone plans
Min month spend is $40, $60, $70, $80, $100, $130 (for the $40, $60, $70, $80, $100, $130 plans respectively) plus applicable handset costs. Early exit fee = min monthly spend x
months remaining on contract.
Month-to-month SIM Only plans
Min monthly spend is $30, $40, $50, $60, $80 (for the $30, $40, $50, $60, $80 plans respectively). Must connect for minimum one month. Recurring monthly access fee charged
until the end of the month in which you notify Vodafone that you wish cancel.
12/24 month SIM Only plans
Min month spend is $25, $30, $35, $40, $42, $45, $50, $60, $80, $85 (for the $25, $30, $35, $40, $42, $45, $50, $60, $80, $85 plans respectively) plus applicable handset costs.
Early exit fee = min monthly spend x months remaining on contract.
12/24 Month Mobile Broadband plans
Min monthly spend is $20, $30, $45, $60 (for the $20, $30, $45, $60 plans respectively) plus applicable device costs. Early exit fee = min monthly spend x months left on contract.
Any charges for additional or excluded services will still apply. Unlocking fee may apply.
Mobile Broadband Data
If monthly data allowance exceeded additional data is automatically added for $10 per 1GB ($0.01/MB). 1 month data expiry. Included data only for use in Australia on
Vodafone’s network.
27Terms & Conditions
Data
Services subject to device capabilities, network limitations & customer location.
Infinite standard international minutes to 10 countries
Infinite 10 countries are China, Hong Kong, India, Malaysia, NZ, Singapore, South Korea, Thailand, UK and USA. (include if not in body copy). Fair use policy applies. See
www.vodafone.com.au/fairuse
Standard international minutes
Excludes premium, video, special and overseas free phone numbers. Standard voice calls to selected countries only. Selected countries may change, see
www.vodafone.com.au/internationalcountries for list of current countries. Calls charged in per minute increments. Additional mins to selected countries automatically added at
$6 per 60 mins. For all other country rates see vodafone.com.au/idd.
$5 Roaming
Available to eligible customers for use in selected countries. $5 Daily Charge is in addition to minimum monthly spend. Customers who join or change to an eligible Plan will
automatically be opted into $5 Roaming. All other eligible customers must choose to opt-in. Excludes Vodafone to Vodafone minutes for non-Red Plan customers. May be used
for a max 90 days in any calendar year. Full details at vodafone.com.au/roaming. Opt-out at any time, visit MyVodafone.com.au/ or call 1555. All roaming services subject to
network availability. Offer ends 31 January 2017, unless extended
Data Workout
Available until 31.12.16. From 20.4.16, Data Workout will be 1 month only. Excludes Business Shared Infinite, Red Business Shared & Red Business Grow. If you perform a Rate
Plan Change during the Data Workout Period, your eligibility ceases & additional data fees will apply. Fair Use Policy applies: see
www.vodafone.com.au/aboutvodafone/legal/fairusepolicy. For the first billing month any additional data usage within Australia will be free. At the end of this period, based on
your usage, we will suggest a Data Add-on option. Vodafone makes no representation that this option will always be suitable for your ongoing needs.
28Terms & Conditions
Shared Plans
Up to 9 Vodafone Shared Plans allowed. Min monthly spend: $25, $38, $45, $60, $85 (Red SIM Only 24 month plans); $30, $40, $50, $60, $80 (Red SIM Only month-to-month & 12
month plans); $40, $60, $80, $100, $130 (Red 24 month plans); $70 (24 month plan); $42 (SIM Only 24 month plan) $10, $20, $30, $45, $60 (Shared Data Plans) + any device
repayments. Early Exit Fee: (Primary Plan Min monthly spend + any Shared Plan Min Monthly Spend/s + any device repayment/s) x months left on contract. $6 per 60 mins for
selected country overage rate applied automatically once any IDD inclusion exhausted. See www.vodafone.com.au/internationalcountries for full details. Infinite standard
international voice calls are only shareable if available on Primary Plan. Included countries remain unchanged by sharing. Shared Data Plans include access to shareable data only
- all non-data usage is excluded and will be charged an additional fee. $5 Roaming is $5 extra per day per device. If Primary Plan is disconnected any Vodafone Shared Plans
attached will be cancelled. Bonus data forfeited if Shared Plan cancelled or no longer shared with Red Plan. See vodafone.com.au/shared for full details
Stan/Spotify/News subscription
Compatible devices only. Offer applies to monthly access fees only. Usually $10.00/mth (Stan), $11.99/mth (Spotify) or $15/mth (SMH/The Age). Choice of 1 of three content
choices on offer. All content, especially video, will consume data. You can use these content offers on any Wifi connection. Spotify access starts when you activate your Vodafone
account not when you activate with Spotify. Stan and SMH/The Age offer period starts when you activate your Stan or SMH/The Age service. Extra data will be automatically
added at $10/ GB. You must be 18+ to subscribe to Stan. Full terms at http://www.vodafone.com.au/entertainment
Qantas Plans
Available to Qantas Frequent Flyer (‘QFF’) members who sign-up or upgrade to a $80 Qantas Red, $80 Qantas Red Shared or $45 Qantas Red SIM Only (4000 points + additional
online bonus of 4000), $100 Qantas Red, $100 Qantas Red Shared or $60 Qantas Red SIM Only (5000 points + additional online bonus of 5000), or $130 Qantas Red, $130 Qantas
Red Shared or $85 Qantas Red SIM Only (7500 points + additional online bonus of 7500) plan over 24 months (‘Eligible Plans’). Min monthly spend is $45, $60, $80, $85, $100 or
$130 (for $45, $60, $80, $85, $100 or $130 plans respectively) plus any applicable device payments. Early exit fee = min monthly spend x months remaining on contract. Bonus
points only available when member signs-up to an Eligible Plan online. Not available to Business customers. Qantas Points are subject to the QFF T&Cs available at
qantas.com.au/terms. QFF membership name and Vodafone account holder name must match. QFF membership number must be provided to Vodafone in the applicable online
form when signing up or within 60 days of sign-up or points will be forfeited. Points will be credited within 30 days of form submission. Points will be earned once only during
term. If plan is cancelled pursuant to the Vodafone Network Guarantee, members will no longer qualify for any points. Full terms at vodafone.com.au/qantas-terms
Bonus 1GB on $80 Red
Available to approved new or upgrading customers who sign-up to a Vodafone Red/Red Business/Qantas Red/Qantas Business Red $80 24 month plan or Vodafone Red/Red
Business/Qantas Red/Qantas Business Red $45 SIM Only 24 month plan. Excludes Red Business Grow. Bonus data is available from months 1-24 and forfeited if you cancel
29Terms & Conditions
$10 off $60 Red with selected handsets
Available to approved new or upgrading customers who sign-up to a Vodafone Red/Red Business/Qantas Red/Qantas Business Red $80 24 month plan or Vodafone Red/Red
Business/Qantas Red/Qantas Business Red $45 SIM Only 24 month plan. Excludes Red Business Grow. Bonus data is available from months 1-24 and forfeited if you cancel.
Bonus Data on SIM Only plans
Bonus data available when you sign-up to a Vodafone Red/Red Business $50 (bonus 3GB), $60 (bonus 4GB), $80 (bonus 1GB) SIM Only month-to-month plan or Vodafone
Red/Red Business $40 (bonus 3GB), $50 (bonus 5GB), $60 (bonus 5GB), $80 (bonus 5GB) SIM Only 12 month plan. Bonus data available for as long as you remain connected and
forfeited if you cancel early. Bonus data amount calculated excluding other offers.
ACN Exclusive Bonus Data
Only available to approved new customers who received promotional material from an ACN Pacific (‘Pacific’) referencing this offer. Bonus data only applied when signing-up to a
post-paid Vodafone service via a unique Pacific provided URL (‘Eligible Plans’). Eligible Plans only include those available online and exclude the $10 Mobile Broadband month-
to-month plan. Bonus data available from months 1-24 and is forfeited if you cancel your contract.
Mobile Broadband Bonus Data
Available to approved new & upgrading customers who sign-up to a Vodafone $20, $30, $45, $60 (bonus 1GB, 2GB, 2GB, 3GB respectively) Mobile Broadband 12 or 24 month
plan. Offer also available across business variants excluding Red Business Grow. Bonus data available for contract length or as long as you remain connected for month-to-month
plans. Bonus data forfeited if you cancel your contract early. Bonus data calculated excluding other offers.
4G: 4G is available with a 4G device and an active prepaid recharge or plan with Vodafone Alerts. See vodafone.com.au/coverage
Broadband service: You can use Vodafone 4G in 4G areas if you have an eligible plan and device. 4G in selected areas in Australia. Outside these areas, you get Broadband
Speeds in our 3G areas. Check your device is compatible to the coverage areas you will use. Actual speeds vary due to things like device capability, location & network
congestion. See vodafone.com.au/coverage.
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