Vendor/Carrier Preparation for delivering to Singapore Amazon Fulfillment Centers - Last Updated: July 21st 2021
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Vendor/Carrier Preparation for delivering to
Singapore Amazon Fulfillment Centers
Last Updated: July 21st 2021
1|Page
INDEX
Topic Page
no’s
Introduction 3
Amazon’s Singapore Fulfillment Centers
Carrier Central User Manual 4
Creating an Account 5-7
Logging into the Website 8
Submitting an Appointment Request 9-11
Reviewing Appointments 12-13
Editing, Rescheduling and Canceling an Appointment 14-16
Updating Account Information 17
Dos & Don'ts 18
Frequently Asked Questions(FAQs) 19
20
Appendix
2|Page
Introduction
The goal of this document is to educate seller partners, vendors and carriers on the appointment scheduling
and delivery processes for freight/parcel delivery to a Singapore Amazon Fulfillment Centre (FC). This
document is scoped only for pre-paid freight and does not include Amazon-contracted shipping scenarios such
as outbound or inbound collect freight. Please feel free to share this document within your company.
Compliance throughout the entire appointment- to-delivery process is very important in reducing delays and
improving your overall experience.
Amazon’s Singapore Fulfillment Centers
Amazon has two Singapore Fulfillment Centers. Building is named with a 4-character code.
FC Address Working hours Break Working
timings days
SIN8 5B Toh Guan 08:30 to 16:00. 12:15-13:30 Monday
Road East, - Friday
Level 3,
Singapore
608829
USG1 5B Toh Guan Sunday- 7am to 12am. 7 days.
Road East, Mon-Fri- 24 hours.
Level 2, Saturday-12am to 10pm.
Singapore
608829 *USG1- closed only from
Saturday 10pm to
Sunday 7am.
• Vendor/carriers will have to carry a copy of email confirmation to SIN8 and USG1 deliveries.
3|Page
Carrier Central User Manual
Carrier Central is the primary portal for carriers to view and request appointments at any of Amazon’s
Fulfillment centers. Carriers enter the details of the appointment including pallet count and delivery
location as well as a requested delivery date. Amazon then grants the suggested appointment time if
possible or schedules to the next best available day or time. The link to Carrier Central is:
https://carriercentral.amazon.com.sg/
As of Feb 2018, Amazon uses a system called Carrier Central to request appointments at FCs. Carrier Central
is an improved version of the former CARP system with very similar functionality. Any non-parcel delivery to
an FC must be accompanied by an appointment number called an Inbound Shipment Appointment (ISA). The
ISA is generated as part of the confirmation e-mail at the end of an appointment request workflow and must
be given to the guard shack to enter the yard. Except for small parcel delivery vans, all vehicles will be denied
access at the FC security gate without an ISA.
• Important note for FBA shipments only(for SIN8):
1. Carriers/Sellers/Vendors DO NOT need to book appointments if the delivery truck has less
than 15 loose parcels. If there are more than 15 parcels, then book an appointment in Carrier
Central. Follow inbound timings: Mon-Fri 8:30 to 16:00. Break: 12:15-1:30pm (no non-
appointment deliveries during break).
2. For LTL or small parcels > 15 parcels, Carriers/Sellers need
to book appointments on
https://carriercentral.amazon.com.sg/
To book an appointment, you first need to make sure you have created an account
4|Page
Creating an Account:
You can request an account by accessing the website
(https://carriercentral.amazon.com.sg/) and following simple steps
below:
Click on the link “Create your Amazon account” (Picture 1) and fill in the below details
Picture 1-Account creation prompt.
5|Page
Fill in the following details (Pictures 2 and 3):
Account type: Carrier/Seller delivering freight or Amazon Vendor account
Standard Carrier Use any 4-character code for account set-up
Alpha Code
(SCAC):
Contact Email: It is strongly suggested to use an email alias or distribution email instead of a personal email
in order to improve communication. If operating for a company, please use company email
address and not personal email addresses.
Note: Please cross check the contact email twice before submitting as you will be receiving all
communications from amazon to this email.
Purchase Order Id Amazon purchase order (Letters and numbers) provided as part of
shipment. Purchase orders for account creation must be authentic and
active orders in our system.
FBA specific instructions: Purchase Order ID for Sellers is the Amazon
Reference ID. It can be found in Manage FBA Shipments -> Click on Shipment
Name or Track Shipment
->Shipment Summary Eg: 3ACZYVCK
Fulfillment Amazon location where the freight associated to the PO will be
Center (FC) for delivered (example: SIN8,USG1)
purchase order:
6|Page
Picture 2& 3: Account information 7|Page
Logging into the Website:
Once the account is created, carriers can log in to the website with their username, and password as
shown on Picture 4.
Picture 4-Login screen
Menu Options:
Once logged into the website, top of the page will provide a set of menu options as shown in picture 5.
• Request- For requesting new appointments
• Search- Search past appointments requested
• Account- View/Edit current account information
Picture 5-Main menu bar.
8|Page
Submitting an Appointment Request:
Upon reaching the “Request” screen, provide all the details of the freight as described below and the
requested date and time (CRDD) for the appointment. For uploading multiple shipments, please see the
“Bulk shipment upload” section. Picture 6 shows the appointment request screen.
Picture 6-Appointment request screen.
9|Page
Field Descriptions and Definitions:
Destination • Choose appropriate Fulfilment Center (FC) - Amazon location where the freight
Fulfilment Center will be delivered. Example: SIN8, USG1.
(Mandatory):
• Choose appropriate type from drop-down menu.
Freight Type: • Note: Please note that if you’re a consolidation carrier/vendor bringing
in 53’ trailers, you can still mark LTL. Carriers/vendors delivering on
trailers smaller than 53’, please use LTL.
Load Type: • Choose accordingly for Palletized or Floor loaded.
• Note: Incorrectly marking this box can cause your appointment to be rejected
at the Fulfillment Center due to time and labor required to unload a floor load
versus palletized load. It is the Carrier Central account owner’s and operator’s
responsibility to ensure the information provided is correct.
Is Freight Clampable: • Choose Yes or No depending on if the freight is not palletized and to be unloaded
using a clamp truck. This is defined as having space between carton stacks and
the trailer walls for mechanized equipment to extract the load versus hand
offloading one carton at a time.
Trailer Number: • Provide the trailer number the appointment will be delivered on. When
creating an appointment for an ocean or rail container, use thecontainer
owner abbreviation followed by the container number.
• Trailer numbers are not required, however, if provided, must consist of at
least 1 alpha-numeric character and may contain spaces.
• Each trailer being delivered must have a unique Inbound Shipment Appointment
(ISA).
CRDD (Carrier • Preferred date for delivering freight to the Amazon FC.
Requested Delivery • Please note that the time is given in 24 hour (Military) Time format (I.e 0100 would
Date): be 1 AM and 1300 is 1PM).
ARN (Amazon
Reference Number) - • If provided, it must be a valid ARN known to Amazon TRANSsystems
Not applicable for
prepaid freight:
PRO (Mandatory): • Insert your Vendor Code: this is the 5-character vendor code that you
see on Vendor Central and on your POs.
• FBA specific instruction: PRO = FBA Shipment ID (FBAXXX… Found on
Shipment Label or within Manage FBA Shipments in Seller Central)
Eg: FBA15C5S2Q8T
Vendor Name: • Enter SCAC code
BOL (Bill of Lading) - • Provide BOL number given by the vendor in this field.
Optional for small • Cannot contain any spaces (must be a single token)
parcel: • Cannot be longer than 30 characters
10 | P a g ePallet Count: • Only necessary for appointment requests with Load Type "Palletized" and must be
greater than1.
Carton Count: • Value must be greater than 1
• Carton count should not be left as Zero, as it may lead to rejection of delivery .
Unit Count: • Input based on shipper provided BOL information or for FBA shipments the
unit count can be provided via the auto populate feature.
PO List (Mandatory): • Each PO must be a valid PO known to Amazon Transportation
systems and match the destination FC on the appointment request.
All POs must be the same freight terms on a single shipment line.
For Multiple POs:
• Separate POs by a space or comma.
FBA specific instructions:
• Purchase Order ID for Sellers is the Amazon Reference ID. It can be foundin
Manage FBA Shipments
• Click on Shipment Name or Track Shipment ->Shipment Summary
• Eg:3ACZYVCK
After filling all the details click on the submit button.
Confirmed Appointment -
• Once you finished above booking appointment, you should get an Inbound Shipment Appointment (ISA) number
immediately in Carrier Central Portal with condition ‘Pending Schedule’, but this is notconfirmed/scheduled
• In the system.
• After the appointment (ISA number) being verified and confirmed by our system, you will receive a confirmation
e-mail with actual Appointment Delivery Date and the appointment is moved to ‘Arrival Scheduled’ status, as
shown in page -21&22.
• The Actual Appointment Delivery Date might differ with your CRDD (carrier requested delivery date).
• We may push appointments out due to capacity constraints, delivery slots availability or any
other operational conditions.
• Please double-check the actual appointment date and time on the confirmation e-mail or in carrier central portal.
5- Please request an appointment as early as possible via Carrier Central to secure your preferredappointment
• Date/time.
** Important: Delivery on pallets
a. Deliveries with a volume of ½ pallet or more are to be delivered on pallets
b. Deliveries are to be made on 4-way pallets of 1.2m by 1.0m
11 | P a g eC. For safety reasons:
i. The maximum height (including the pallet) should not exceed 1.6m.
ii. The maximum weight (including the pallet) should not exceed 680kg.
iii. Products must be stacked on pallets in good condition only. Pallets with broken planks or
safety risks Will be rejected.
iv. Deliveries should not be made on double stack pallets.
v. There should be no overhang (products sticking out from the edge of the pallets).
d. Amazon deliveries are to be delivered on floor, meaning your delivery crew will be responsible to unload
the Merchandize into the warehouse floor from your delivery vehicle.
i. Amazon will practice a one-way pallet policy and does not guarantee the availability of
pallets for exchange or returns.
ii. Where empty pallets in good condition are available at the FC, delivery teams may transfer
goods on to these, and keep their pallet(s).
12 | P a g eReviewing Appointments:
You can view past appointments by clicking on the “Search Appointments” option in the menu screen. Use
this search option to review the details of past appointments as well as appointments you currently have
scheduled with the Fulfillment Center. If you leave the search fields blank, the results will include all
appointments that have been scheduled by you. Appointments can be searched under the following
criteria:
Search by ISA (Inbound shipment appointment) Number:
Picture 7-Search by ISA
Enter ISA number, multiple numbers (Up to 10) can be entered using a comma as a
separator.
Search by Dates:
Picture 8-Search by dates
The following date search criteria can be used:
• Appointment creation date.
• Last updated date
• Scheduled arrival date (Appointment time)
• Requested delivery date.
13 | P a g eSearch by shipment IDs:
Picture 9-Search by Shipment ID info.
14 | P a g eEditing, Rescheduling and Canceling an Appointment:
Outside of Amazon controlled appointment moves or cancelations, appointment management is the
account operator’s responsibility. Carrier performance is measured based on account performance
and incorrectly managed appointments can cause an account to be placed on an escalation path that
can result in termination of the account.
Carriers have the ability to edit, reschedule and cancel an appointment using the Carrier
Central portal. You may:
• Reschedule and Cancel
• Add additional shipments (PROs)
• Remove shipments (PROs)
• Modify PRO number
• Modify BOL number
• Modify PO(s) numbers
• Modify Load Type
• Modify Clamp Type
• Modify Trailer Number Type
• Increase / Decrease pallet and carton count
• Request a new appointment for redirected freight
Rescheduling Your Appointment:
• Select the ‘EDIT’ button next to the appointment.
• Enter your updated CRDD, shown on the red box on picture 10
• Select the appropriate reschedule reason code.
• Select the ‘SUBMIT’ button.
Picture 10-Appointment re-schedule
15 | P a g eAdd a Shipment(s):
• Select the ‘EDIT’ button next to the appointment.
• Select ‘Add more shipments’ link shown in the red box marked on picture11.
• Select ‘SUBMIT’ button.
Picture 11-Adding shipments
Removing a Shipment:
• Selecting the ‘EDIT’ button next to the appointment button
• Select ‘Remove’ button next to the shipment that you wish to remove from the appointment, shown
in the red box marked on picture 12.
• Select ‘SUBMIT’ button.
Picture 12-Removing shipments
All other appointment modifications can be made by selecting the appropriate choice from the
corresponding drop down menu.
After you have submitted the request, you will receive an email confirmation to inform you that the
request was received. You will then receive a follow-up email informing you whether the request has
been approved / denied.
16 | P a g eUpdating Account Information:
Account information can be edited by selecting account settings under the top menu bar, shown in picture 13.
• The contact email listed will be the email address that all appointment confirmations are sent to.
Picture 13-Account information edit.
17 | P a g eDos & Don'ts:
Do's:
• Do provide all the POs in the appointment request, the PO’s listed on the appointment must match the
physical BOL brought to the Amazon facility.
• Do provide the correct PRO (mandatory) and BOL as required in the portal.
• Please note down the request ID for your reference.
• Please wait for the confirmation to your appointment request.
• Please mention the approximate pallet, carton and unit counts while requesting for anappointment.
Don’ts:
• Do not request an appointment for the same freight through email or through the portal again, only one
appointment request can be made per physical delivery. Duplicate appointment requests are subject to
deletion without notice and can lead to account closure.
• Do not share your user id or password with any unauthorized person.
• Do not request an appointment delivery in the future if total contents have not been
determined or provided by the vendor or seller.
• Do not submit Carton count as 0, it has to be greater than 0, as this may lead to rejection of delivery.
• Do not create multiple appointments for a single truck delivery, follow one appointment for one truck,
as multiple appointments for a single truck delivery could lead to rejection at FC.
18 | P a g eFrequently Asked Questions (FAQs)
1. What if Appointment Confirmations are delayed?
Please reach out to ROC via roc-sg-inbound@amazon.sg if an appointment has not been granted 24 hours
after the request was submitted.
2. I am not sure when my load will be able to deliver, can I submit multiple delivery request on my
estimated delivery dates?
Please only submit a single appointment per physical delivery you will be making. Then manage that
appointment delivery time using the instructions provided in section “Editing, Rescheduling and
Canceling an Appointment”.
3. What if the website indicates that the PO number is invalid?
• If you are a carrier: check with vendor or seller
• If you are a vendor/seller: firstly, check if the PO is cancelled, if yes reach out through
“contact us” in vendor central.
4. What if my appointment is showing as “Confirmed” but I haven’t received any confirmation email?
Our appointment confirmation emails are sent to the email address registered in carrier central portal. Please
ensure to double check that your address is correct and please amend if not. If you have any further
escalations, please click on forgot password and then click on customer service to assist you.
5. I do not know the exact number of Pallets and cartons while requesting an appointment, Can I leave it
as blank?
Please do not leave the Pallet and carton counts as blank. Enter an approximate value (refer pg 11 &
12 for dimensions) and write to roc-sg-inbound@amazon.sg at least 6 hours before your appointment
time to make any changes to the counts. If the pallet and carton counts aren’t entered correctly,
appointment will be rejected at FC.
19 | P a g eAPPENDIX: CONFIRMATION EMAIL SAMPLE (SIN8)
Hello,
An appointment for XYZ (SCAC) with ISA Id 1234567890 has been confirmed at Amazon.com's SIN8 Fulfillment Center for Mon
06/15/2000 16:30 CST.
Please make sure you have the appointment ID ready when you show up for the appointment.
1234567890
Please ensure the driver has a printed copy or a soft copy of this email notification which includes the barcode.
Thanks!
Appointment Summary:
Fulfillment Center: SIN8
Inbound Shipment Appointment (ISA) ID: 1234567890
Appointment Reference Code: SIN8-80-ABCDEF
Arrival Date: Mon 06/15/2000 16:30 CST
Door: 5
Trailer Number:
Shipments:
ISD: 9876543210
PRO: ABCDE
Pallet count: 1
Carton count: 1
POs: [12A7BGFZ]
BOLs: []
Have a great day!
Amazon.com Transportation Department
20 | P a g eAPPENDIX: CONFIRMATION EMAIL SAMPLE (USG1)
Hello,
An appointment for XYZ (SCAC) with Appointment Reference Code: USG1-9D-1NASP has been confirmed at Amazon.com's
USG1 Fulfillment Center for Mon 06/17/2000 16:30 CST. Please make sure you have the appointment ID ready when you show
up for the appointment.
Please ensure the driver has a printed copy or a soft copy of this email notification which includes the barcode.
Thanks!
Appointment Summary:
Fulfillment center:
USG1
Inbound Shipment Appointment (ISA) ID:
Appointment Reference Code: USG1-9D-1NASP
Arrival Date: Mon 06/17/2000 16:30 CST
Door: 5
Trailer Number:
Shipments:
ISD: 9876345210
PRO: ABCDE
Pallet count: 1
Carton count: 3
POs: [12A7ZSFZ]
BOLs: []
Have a great day!
Amazon.com Transportation Department
21 | P a g eAMAZON ASIA-PACIFIC HOLDINGS PTE LTD (SIN8)
SITE RULES AND PROCEDURES 5B TOH GUAN ROAD EAST
MAPLETREE LOGISTICS HUB
for all Delivery/Collection/Contractor Vehicles and Drivers (ENGLISH) LEVEL 3 UNITS 1/2/3
ver. Mar 2021
Docking & wheel-chock Instructions
Docking Procedures
1. Reverse in line with your designated bay. Cones that are moved must be returned in place.
2. Continue to reverse the vehicle to dock bay/door.
3. Engage your hand/parking brake and switch-off engine.
4. Place three (3) cones in front of vehicle.
5. Place a set of two (2) wheel chokes under one (1) rear wheel of vehicle (refer to diagram).
6. Hand over keys to the Yard Marshal(s) – applicable for all vehicles.
Arrival Procedures
1. All drivers and personnel must report for check-in before unloading/loading.
2. Drivers are NOT permitted wait in their Cabs/Units whilst parked in the Yard.
3. All drivers and personnel must wait in the designated area only.
Departure Procedures
1. ONLY return to the vehicle when your keys and paperwork have been handed back to you.
2. Return wheel chokes to designated area.
3. Return cones to designated area(s) after the vehicle clears the dock/lot.
4. Wait for instructions/clearance to leave the dock/lot as there may be other vehicle movement.
Driving Emergency Arrangements
THE SPEED LIMIT IN THE FACILITY IS 15KM/H.
Speeding, dangerous and reckless driving will result in drivers being IN CASE OF FIRE:
rejected from site entry. Speed limit must be followed at all times
Report to the nearest assembly point located in the yard.
within the premises.
Please follow instructions during an emergency evacuation.
Vendors/carriers will be notified and drivers will be refused future
All accidents and near miss incidents MUST be reported to
entry if speed limit is broken.
Amazon staff immediately.
ALWAYS give way to pedestrians and reversing vehicles. COVID-19:
Instructions of the Yard Marshals must be followed. Social distancing measures are in place. All drivers and carriers
are to comply to the site’s measures including temperature
checks, SafeEntry check ins/check outs and 2 metre distancing.
CAUTION: Be aware of other pedestrians when driving around the Masks must be worn properly at all times with the mouth and
site. nose covered.
CAUTION: Forklifts and electric pallet jacks may be operating.
First aid is available on site. Ask any Amazon staff for help.
ONLY Amazon staff are authorized to operate these in the yard.
Pedestrians Drivers’ Facilities
Smoking is not permitted in the premises. Smoking is only
Pedestrians MUST only use the designated walkways and crossing
permitted at the smoking point designated by Mapletree at level
points. Paths
1.
Drivers are NOT allowed to take extended breaks in the Yard.
Closed-toe, closed-heeled shoes that do not expose the top of the
Loitering is not allowed. All drivers must wait in the designated
foot must be worn. Improper footwear will result in rejection.
area(s) only.
NEVER walk or stand beside a reversing vehicle. Stay a minimum A toilet is available at the dock area. Smoking is not permitted in
6m away from any moving vehicle. the toilet.
VEHICLE NUMBER* VEHICLE TYPE (PLEASE CIRCLE)*
CAR VAN TRUCK/TRAILER WALK-IN OTHERS
PURPOSE OF VISIT (PLEASE CIRCLE)* QUANTITY (NUMBER OF)
VENDOR / PO FBA NON- OUTBOUND
OTHERS PALLET(S) CARTON(S)
DELIVERY DELIVERY INVENTORY SHIP
SIGNATURE ^ *DATE: TIME* PARKING LOT/DOCK NUMBER*
D D M M Y Y Y Y HH MM L/P ##For General Enquires and Support on SG scheduling issues, please reach out: roc-sg-inbound@amazon.sg (In case of mismatches in scheduling request)
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