USPS CUSTOMER SERVICE GUIDE - THE OFFICIAL Sales Approach Guide
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Sales Approach Guide
888.678.USPS lawsonproducts.com/usps
THE OFFICIAL
USPS CUstOMER
SERVICE GUIDE
YOUR EXPRESS ROUTE
TO LAWSON PEOPLE,
PRODUCTS AND SERVICEs
Spend Less. Deliver More!
Proud Partner of
USPS Contract No. 2CMROS-11-B-1031
Table of Contents
Know The Basics
Your Key Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Visit lawsonproducts.com/USPS. . . . . . . . . . . . . . . . . 3
Our Products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–5
Our VMI Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6–7
eBuy2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Our Technical Services. . . . . . . . . . . . . . . . . . . . . . . . . 9
Lawson Ordering Process . . . . . . . . . . . . . . . . . . . . . . 10
Quick Guide to Reading Our Packing List . . . . . . . . . . 11
Your Key Contacts
Product Information and Customer Care
888.678.USPS
7:00 am to 7:00 pm cst
Your USPS Web Page
lawsonproducts.com/usps
Technical Support
888.678.USPS
6:30 am to 5:00 pm cst
Email Us
usps@lawsonproducts.com
2
Visit lawsonproducts.com/usps
It’s Your Domain…
Make lawsonproducts.com/usps
Your First Stop in the Buying Process!
We understand your business…and it shows. So we’ve
created a useful, simple, easy-to-navigate page that
makes MRO buying easier…and way better informed.
lawsonproducts.com/usps
View Catalog
Product Search
Federal
Government Info
3
Our Products
Not More of Everything.
More of the Right Things.
Fasteners Cutting Tools Industrial Fluid Power Specialty
Our complete fastener line Our maintenance and Fleet Leaky hoses, broken Chemicals
meets your performance engineered cutting tools Electrical connections and out-of- Whether it’s everyday
needs, from critical to are designed for tough stock components cost you maintenance or an on-the-
Rely on our electrical
production applications, to maintenance applications money and productivity. spot emergency fix, our
supplies for proper wiring
help extend the life of your and provide superior Our extensive fluid power specialty chemicals are
and connections to operate
equipment and protect your performance and extended product line covers designed for specific
your facilities, machinery,
operations from unplanned tool life. everything from the tool to problem-solving
production lines and
downtime. the power source for moving applications, fast action
• Drill Bits fleet maintenance at
air, water, oil or gas. and long term savings.
• Hex Capscrews peak performance. Avoid
• Taps and Dies
downtime by always having • Hydraulic Hose • Cleaners
• Nuts • Reamers the products ready when Components
• Washers • Adhesives
• Countersinks needed. • Brass, Iron and
• Sockets Steel Fittings • Paints and Coatings
• Reciprocating Saw • Wire
• Screws Blades • Air Line Components • Lubricants
• Terminals
• Pins • Band Saw Blades and Connectors and Accessories • Patching
• Brake System Tubing Products
• Rivets • Hole Saws • Heat Shrink Tubing
and Fittings • Sewer and Drain
• Anchors • Metal Cutting Saws • Cable Ties
• Tire Repair Products Maintenance
and Blades • Electrical Tools
• Retaining Rings
• Lubrication Equipment • Floor Care
• Portable Magnetic • Conduit Fittings
• Inserts and Fittings
Drills and Cutters • Odor Control
and Accessories
• Thread Repair • Hose Clamps • Pest Control
• Cord, Plugs
(Extractors and Inserts) and Receptacles • Grounds Maintenance
• Work Lights • Water Treatment
• Fuses, Industrial
and Automotive
• Battery Cable,
Terminals, Lugs,
Connectors
4
Welding Alloys Abrasives Hand Tools Safety Other
& Accessories Whether the job requires Production time is wasted Products Product Lines
Repair costly equipment grinding, sanding, polishing, when the necessary tools A full line of safety In addition, we have many
with our Cronatron™ deburring or surface are not readily available. Our products ensures that your other product lines to assure
branded line of specialized preparation, our high- line of hand tools, including shop or facility has neces- that we have all of your
welding and metal repair performance abrasive line the Falcon Tools™ brand, sary supplies always on MRO needs covered.
products. They’re uniquely gets the job done fast and is designed for maximum hand when needed.
effectively. functionality as well as Fleet and Transportation
developed for maintenance
comfort and ease of use. • Eye Protection
applications and strong, • Wire Brushes and Wheels • Air Brake Fittings
long-lasting repairs. • Sockets and Impact • Face Protection and Tubing
• Flap Discs
• Welding Alloys Wrenches • Ear Protection • Tractor-Trailer
• Flap Wheels Connections
– MIG, TIG and Stick • Ratchets • Head Protection
• Grinding Wheels • Tire Repair
• Brazing Alloys • Wrenches • Respiratory Protection
• Spray Powders • Cut-Off Wheels • Wheel Bolts and Nuts
• Hex Keys • First Aid Kits
and Systems • Carbide Burs and Supplies • Hose Clamps
• Insert Bits, Power Bits
• Soldering Alloys • Files and Nutsetters • Spill Control • Vehicle Fluid Line
and Accessories Repair
• Mounted Points • Pliers • Lockout/Tagout
• Hardfacing Alloys Products
• Coated Abrasive Sheets • Screwdrivers • Hydraulic Brake Lines
• Wearplate, Pipe and Discs • Signs: Safety and Exit
• Clamps Material Handling
and Preforms
• Non-Woven Abrasives
• Chisels and Punches • Chain and Hardware
• Welding Helmets
and Accessories • Tool Storage • Hardware
and Accessories
• Protective Clothing
• Welding Related • Slings
Chemicals and Fluxes • Casters
• Oxyacetylene Torches Have Questions? Shop Supplies
and Tips
• Flashlights
• Regulators Product Information and Customer Care
888.678.USPS • Batteries
• Flashback Arrestors
• Tape
• Portable Welders Technical Support
888.678.USPS • Shop Towels and Wipes
5
Our Vendor Managed Inventory Process
It’s All About Making You More Efficient
and Better Organized Than Ever!
5 Steps to
Smarter Maintenance SM
1 2
Spend Less.
Deliver More!
“Think Outside the Bin” means
being smarter about inventory
management. We go beyond
the product to provide the
highest level of technical n-Site
O esign
D
expertise in the industry. So
you have the right product in
Assessment and Quote
the right place, at the right time. Gain a better understanding of Make the most efficient use of
your parts needs and product every inch. We provide a
usage, ensure that you’re computer-generated shop
stocking the right products, and drawing that ensures a smarter,
get the application expertise you better-organized use of space…
need to maximize performance. along with a detailed cost quote.
6
3 4 5
Installation Stocking ngoing
O
Replace your old hardware with a Watch it all come together as we Management
new, more efficient inventory unpack, label and put away your Stay on top of things with an
system. We do all the work. You initial order so everything’s ongoing program of on-site
reap the rewards. properly organized…and do the technical analysis and inventory
same with each new order. maintenance. Your system will be
continually monitored and
adjusted to ensure efficiency and
productivity.
Call Us to Schedule a FREE Assessment Today!
Product Information and Customer Care
888.678.USPS
7
eBuy2
Contact Us First.
We’ll Help You Buy Smarter.
Before you “Search and Seek” on eBuy2, call us first.
We’ll give you the product information you need to buy
with confidence and we’ll save you time. Plus, we’ll
performance match each product to your applications.
Our engineers will do a full evaluation to identify problem
areas and solve the toughest maintenance and
repair challenges.
This way, no matter which products you choose, you’ll
be off to a better – and smarter – start.
Have Questions?
Product Information and Customer Care
888.678.USPS
Technical Support
888.678.USPS
Email Us
usps@lawsonproducts.com
Proud Partner of
USPS Contract No. 2CMROS-11-B-1031
8
Our Technical Services
Access the Highest Level
of Technical Support in
the Industry!
When you buy from Lawson, you’re supported by the
highest level of technical expertise in the industry. Whether
it’s an application challenge, a product question or you
simply need to consult with an engineer.
The way we see it, if you’re buying products from
someone, you ought to be able to call them to really talk
about them.
You wouldn’t use an ordinary bolt in a high
As a Lawson partner, you have access to: vibration application. Why? It will end up failing
and costing you more. Before we recommend
• A Dedicated USPS team of engineers anything, we do a performance-matching
analysis: for instance, we consider the load
• On-Site Application Analysis stresses on the fastener as well as the age and
•T
echnical Information, MSDS Access and condition of the equipment where it is used.
We wouldn’t specify an UNR-rated bolt where a
Product Demonstrations
more hardy UNJ bolt is a better, more cost-
• A2LA Internationally Accredited Lab efficient choice.
• Engineering Lab
Performance Matching.
• Chemical Analysis Lab
It’s all part of our
• Product Comparison Testing
Smarter Maintenance SM
• Product Identification and Crossover approach.
Have Questions? Get Them Answered!
Technical Support
888.678.USPS
9
Lawson Ordering Process
We Go Above and
Beyond for USPS
We rise above the competition by
exceeding industry standards with
our customer order guidelines. Here
are a few things you’ll need to know:
Ordering Delivery Returns & Credits
You can easily order Lawson • O
rder will be shipped within 24 • L
awson products can now be
products through the USPS eBuy2 hours of receipt of the order except returned within 90 calendar days
system. If you need guidance for back orders and special orders. from the ship date on the original
selecting the right product for invoice (rather than the standard
• W
e will strive to ship all orders with
the application, contact Product 45 days)
a 98% fill-rate
Information and Customer Care • A
credit memo request will be
at 888.678.USPS or your sales • A
ll shipments will be sent F.O.B. issued to your account pending the
representative – we’ll find the best destination. There is no charge for product is returned in the original
product for your needs. Then simply freight. box and in resalable condition
go to your eBuy2 system, select the
• Deliveries will be made between • D
amage and shortage claims
product and submit the order – we’ll
8:00 am and 4:30 pm cst should be submitted within 30
quickly process your order.
calendar days
Emergency Orders Warranties IMPORTANT NOTE:
Some products may not be returned
Just call 888.678.USPS We will warrant and imply that the due to health policies and hazardous
items delivered under the contract shipping restrictions. We cannot
will meet all form, fit and function
Order Status attributes for their intended use. The
authorize returns on hazardous
materials.
Once your order is completed you manufacturer’s warranty will apply to
all products. Special orders including non-stock
will get an order confirmation from
product may not be returned unless
Lawson.
the product is damaged or defective.
Need More Information?
Product Information and Customer Care
888.678.USPS
Email Us
usps@lawsonproducts.com
10Quick Guide to Reading Our Packing List
Here’s What to Look for:
Your Shipping
Address
Your Billing
Address
Who in Your Company
We are Shipping to
Your Sales Rep.
Your P.O. No.
Your Account No.
No. of Cartons in
this shipment
A better organized section
that summarizes your order,
including the part number,
product description, quantities
and back order, if any
Have Questions?
Product Information and Customer Care Technical Support
888.678.USPS 888.678.USPS
Your USPS Web Page
Email Us
lawsonproducts.com/usps
usps@lawsonproducts.com
11Think Outside the Bin
for Greater Savings.
It’s smart to expect a lot from your maintenance
supplier. Your productivity depends on it. We
go beyond the product to help improve your
operations and provide the highest level of
expertise in the industry.
We work on-site at your facility to:
• Identify your needs
• Recommend the right products
• And provide you the application
expertise to maximize performance
It’s how we resolve tough maintenance
problems for the long-term, not just for today.
Product Information and Customer Care
888.678.USPS
Your USPS Web Page
lawsonproducts.com/usps
Technical Support
888.678.USPS
Email Us
usps@lawsonproducts.com
Proud Partner of
USPS Contract No. 2CMROS-11-B-1031
Corporate Headquarters: 1666 E. Touhy Ave., Des Plaines, IL 60018
© 2011 Lawson Products, Inc. • Printed in USA (7/11) E1011You can also read
