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Tap into the future of Unified Communications and Collaboration
The future is here
If you’re a reseller and UC&C solutions are
not at the top of your priority list, it might be
time to take notice of the opportunities this
sector has in store.
It’s a corner of the IT marketplace billion by 2025, exhibiting a
that increasing numbers of CAGR of 16.8% over the forecast
resellers are tapping into. Why? period2’. It’s clear that this is a
It’s a chance to grow your reach, sector that is on the up.
revenue and customer base. Put
simply, it’s what end users want. So why pursue the opportunities
UC has on offer and why now?
The evidence is clear to see
This document talks through
online in abundance. For example:
the sector and how, through our
‘The global Unified Communication
solutions, you can offer to help
Global Unified Communications
market was valued at $32,879
grow your customers business. market is expected to reach
million in 2016’1 and ‘The global
Unified Communications market USD 167.1 billion by 2025.
is expected to reach USD 167.1
1 https://www.alliedmarketresearch.com/unified-communications-market
2 https://www.grandviewresearch.com/press-release/global-unified-communication
Tap into the future of Unified Communications / 2
The product stack
Unified Communications products
typically include the following:
Video Telephony Conferencing
The increased demand for all of these
technologies – which can be combined
in hundreds of ways – increases the need
for the overall Unified Communications
offering. So, why the growing demand
Mobility Contact/ Collaboration
Call Centre platforms now and what’s behind it?
Tap into the future of Unified Communications / 3
The age of connectivity
Everybody enjoys being connected. It makes
businesses work faster, more efficient, more
accurate, and able to service customers
more effectively.
Communication is the key to doing Being connected is not just a
business better and technology ‘would like’, it’s a ‘must-have’
facilitates this. In our home lives, and any technology solution that
technology is an enabler, while is seen as a necessity is one that
technology at work is a business resellers need to get to grips with.
booster, collaboration assister
and workforce accelerator.
Tap into the future of Unified Communications / 4
The top three drivers The demand for Unified Communications is on the rise driven by the following three hot topics:
1. Mobile device use
There are now more machines than people
in the world with almost one billion more
mobile connections than there are people.
Since their introduction in 1973, hit almost $367 billion by 2022,
mobile phones have overtaken up from just $30 billion in 20144.
the number of people in the Plus, using portable devices for
world, making it the fastest work tasks saves employees
growing man-made technology 58 minutes per day while
phenomenon ever3. increasing productivity by
34%5. It therefore makes sense
People like to use devices at work that these devices are all able
as they would at home and this to talk to each other in a clear,
is where Bring Your Own Device cohesive and collaborative
(BYOD) comes into play – also The BYOD market is on course
way in order to improve
increasing at a rapid rate. In fact, business efficiencies. to hit almost $367 billion by 2022,
the BYOD market is on course to up from just $30 billion in 20146.
3 https://www.bankmycell.com/blog/how-many-phones-are-in-the-world
4 https://betanews.com/2017/05/12/growth-of-byod-proves-its-no-longer-an-optional-strategy/
5 https://insights.samsung.com/2016/08/03/employees-say-smartphones-boost-productivity-by-34-percent-frost-sullivan-research/
6 https://betanews.com/2017/05/12/growth-of-byod-proves-its-no-longer-an-optional-strategy/
Tap into the future of Unified Communications / 6
2. Cloud solutions
94%
If your company is not operating in the cloud,
it’s likely it will be in the foreseeable future.
With on-premise solutions the ability to create accessible
now decreasing in popularity, platforms and apps through which
businesses are embracing the to better serve customers and
cloud in order to function from manage tasks, the cloud is a go-to
anywhere and at any time. In fact, for efficiency gains, cost savings
94% of enterprises use cloud and increased collaboration.
in some way today7 and cloud By now we all know that not
data centres will process 94% provisioning cloud is simply
of workloads by 20218. With not an option. 94% of enterprises use cloud
in some way today9 and cloud data centres
will process 94% of workloads by 202110.
7 https://resources.flexera.com/web/media/documents/rightscale-2019-state-of-the-cloud-report-fromflexera
pdf?elqTrackId=372b6798c7294392833def6ec8f62c5c&elqaid=4588&elqat=2&_ga=2.75255952.381106268.1556868633-1445624021.1556868633
8 https://newsroom.cisco.com/press-release-content?type=webcontent&articleId=1908858
9 https://resources.flexera.com/web/media/documents/rightscale-2019-state-of-the-cloud-report-fromflexera.
pdf?elqTrackId=372b6798c7294392833def6ec8f62c5c&elqaid=4588&elqat=2&_ga=2.75255952.381106268.1556868633-1445624021.1556868633
10 https://newsroom.cisco.com/press-release-content?type=webcontent&articleId=1908858
Tap into the future of Unified Communications / 7
3. Flexibility and mobility
Multiple offices across countries and
continents paired with flexible working
hours and locations is driving the demand
for improved communication tools.
The 2019 UK Working Lives their careers. Yet communication
Report revealed that two in three and collaboration was cited as
professionals (68 percent) would one of the top three challenges
like to work flexibly in a way that is when working from home12.
not currently available11. Two in three professionals (68 percent)
It’s a simple case of supply
And in a recent survey by Buffer, and demand. The demand would like to work flexibly in a way
99% of respondents said they exists within your customer that is not currently available.
would like to work remotely at least base: it’s an opportunity
some of the time for the rest of not to be missed.
11 https://www.thehrdirector.com/business-news/flexible-agile-working/flexible-working-increase-fivefold4072019/
12 https://buffer.com/state-of-remote-work-2019
Tap into the future of Unified Communications / 8
Customer growth and
customer retention
Combined, the heightened interest in these
three topics is generating a greater requirement
for Unified Communications, to facilitate
joined-up communication across devices,
locations and people, internally and externally.
It’s fair to say that Unified soon (if not already) be asking
Communications is the future and you for Unified Communications
it’s not going away any time soon. solutions, so as well as attracting
new business, you’ll also need
It’s a genuinely important solution to make sure you are in the best
for resellers to have as part of their position for retaining existing
line-up to bring everything together customers. If you don’t have the
and enable people and machines Unified Communications solutions
to communicate, from anywhere, they need, they may go elsewhere.
at any time. Your customers will
Tap into the future of Unified Communications / 9
Our Unified
Communications solutions
Springing up everywhere is a plethora of Unified
Communications solutions for resellers to add to
their arsenal of products.
It’s now possible to choose from an array of vendor platforms and
devices that will all talk to each other, to supply simple yet powerful
Unified Communications bundles to customers. Here are a selection
of solutions available within our portfolio ready for your customers.
Tap into the future of Unified Communications / 10Workspace solutions
Connecting into a meeting room from
outside has previously been fraught with
‘will it, won’t it work?’ ‘can you hear me?’
and delays on the line.
Yet new meeting room solutions Benefits include:
are far slicker than ever before • Simple set-up
and can cater for meetings for • Increased productivity
two people right up to boardroom
•C
ollaboration between
numbers. Even one single person
remote teams
can benefit from this technology,
whether in the office, on the road •T
ools to enable seamless
or working from home. meetings
• Instant connectivity
• Secure content sharing
Tap into the future of Unified Communications / 11Huddle room
solutions
According to a recent survey by Frost
& Sullivan, 50% of businesses have
already deployed a huddle room.
In fact, many may have even done Huddle room technology is easy
so without realising they have to install and maintain, it integrates
one13. With office space cost at a with existing tech where necessary,
premium, huddle rooms provide a and importantly, it is simple and
more flexible approach to the work accessible for staff to use.
environment and an opportunity Benefits include:
to do more with less by using the
•T
ime savings with plug and play
rooms available more effectively.
•E
veryone’s included with
Despite the name, there’s no need high-quality audio
for all participants to be physically
•E
veryone’s visible with advanced
together. People can get together
camera capabilities
for a huddle, regardless of whether
they’re in the same office, or even
the same country.
13 https://store.frost.com/growth-opportunities-for-video-conferencing-in-huddle-rooms-global-forecast-to-2022.html
Tap into the future of Unified Communications / 12Medium to large
meeting room solutions
With the ever changing day to day demands of
the modern workplace, the need to have audio
and video conferencing solutions available in all
meeting rooms has never been greater.
Participants expect seamless Benefits include:
communication regardless of •E
fficient use of meeting space
where everyone is located: in • Increased meeting productivity
the office, at home, in a café
•F
aster connectivity
round the corner or abroad. Your
customers can communicate, plan •P
lug & play collaboration
and innovate with leading video • Reduction in travel costs
conferencing and audio solutions by 30%14.
for all meeting rooms, whatever
shape or size.
Video conferencing helps teams
to collaborate and communicate
with their colleagues, customers
and business partners in a more
immersive and successful way.
14 https://financesonline.com/video-web-conferencing-statistics/
Tap into the future of Unified Communications / 13The Ingram difference
As a leading distributor of IT products and
services across Europe, we offer carefully
selected end-to-end Unified Communications
solutions to our resellers.
Not only do we offer leading We have product specialists
vendor solutions, we also working in all major technology
provide specialist professional areas, so our leading edge
pre- and post-sale services and knowledge ensures you get the
configuration capabilities to best and widest possible range
complement or supplement your of solutions to offer.
in-house resource. This allows
you to focus on developing your
business rather than working on
the technicalities.
Tap into the future of Unified Communications / 14Get in touch with the team at Ingram Micro to launch,
perfect or grow your Unified Communications offering.
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