Transformation Strategy 2018-22 - Sussex Police - Keeping Sussex Safe

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Transformation Strategy 2018-22 - Sussex Police - Keeping Sussex Safe
Sussex Police

Safe
Transformation Strategy
2018-22

Keeping Sussex Safe
Transformation Strategy 2018-22 - Sussex Police - Keeping Sussex Safe
Sussex Police 2018-22 Transformation Strategy

Contents
 3 Chief Constable’s Foreword
 4 Police and Crime Plan Policing Objectives
 4 Sussex Police Priorities
 4 Strategic Policing Requirement
 5 Local Policing
 6 Financial Context
 8 The 2018-22 Transformation Strategy
 9 Strengthening Local Policing
12 Public Contact
14 Modernising Policing
15	Efficiency, Transformation and Partnerships
16 Workforce Planning
19 Additional Sources of Information

     Listen
     Prevent
     Respond
     Protect
     Investigate
02
Transformation Strategy 2018-22 - Sussex Police - Keeping Sussex Safe
Sussex Police 2018-22 Transformation Strategy

Chief Constable’s
Foreword
THE PRECEPT INCREASE PROPOSED BY KATY BOURNE, THE SUSSEX POLICE AND CRIME
COMMISSIONER, WAS AGREED IN FEBRUARY 2018. IT HAS GIVEN US A GENUINE OPPORTUNITY
TO RETHINK OUR PLANS TO IMPROVE POLICING. AS A CONSEQUENCE, I HAVE BEEN MOVED
TO PUBLISH THIS NEW FOUR-YEAR STRATEGY TO OUTLINE HOW WE WILL MAKE THE MOST OF
THIS OPPORTUNITY AND THE BENEFITS THE PUBLIC WILL EXPERIENCE.

Since 2010, we have transformed and         I believe we still need to transform how    We will be prioritising areas where
modernised significantly - whilst saving    we deliver policing for Sussex and          communities face the greatest
nearly £90m to balance the books            maintain our priorities to:                 challenges and where we are most
and maintain service delivery. Up until                                                 stretched. This will include an
January 2018 we needed to save a                                                        increased focus on preventative
                                               KEEP COMMUNITIES
further £26m by 2022.                        SAFE AND FEELING SAFE                      policing, investigating the most harmful
                                                                                        crimes and continuing to be accessible
As a result of the new precept uplift                                                   when communities need us.
I am now in a position to signal an           IDENTIFY AND PROTECT
                                               VULNERABLE PEOPLE
exciting step change for the future.                                                    I do not underestimate the impact a tax
Our determination to push forward with                                                  rise will have on people and so I am
substantial change, collaboration and             PREVENT AND                           absolutely determined that the public
                                                RESPOND TO HARM
technologically-driven improvements is                                                  will see and feel a difference locally in
undiminished. This improved financial                                                   the service we provide with this money.
landscape allows us to strengthen key       It’s vital that work continues to improve
areas to meet increasing demand and         our efficiency and make Sussex fit          Giles York QPM
new challenges.                             for the future. We must continue            Chief Constable
                                            to modernise so that we can keep            Sussex Police
This 2018-22 Transformation plan            pace with, and meet, the significant
describes where we will strengthen          changing demands on our service.
policing across Sussex and explains
why. Detailed plans are currently being     We still need to save a further £3m.
developed, but I have been clear            The precept increase, together with
that we must share our approach as          the release of reserves of £17m,
quickly as possible with our staff and      allows us to strengthen local policing
the public. I have worked hard with         in a way we couldn’t have planned for
Katy Bourne, the Sussex PCC, and            before – and to do so immediately.
we recognise the public have placed
their trust in Sussex Police to make        The change programmes we have
the county an even safer place. This is     underway have been based on a
why I’m publishing this plan now, a first   robust analysis of how and when
step of what I intend to be the most        people need us the most, always using
transparent process possible.               the principles of threat, harm and risk
                                            and resourcing those programmes
                                            based on demand. This important
                                            work must continue even with this
                                            change in our financial position.

                                                                                                                                    03
Transformation Strategy 2018-22 - Sussex Police - Keeping Sussex Safe
Sussex Police 2018-22 Transformation Strategy

Police and Crime Plan Policing Objectives
                                                           Ensure local policing services are accessible.
                                                           Provide effective specialist capabilities to support local policing.
 STRENGTHEN LOCAL POLICING
                                                           Maintain engagement in the delivery of local policing services to
                                                           improve public confidence.

                                                           Encourage and support local communities to prevent crime
 WORK WITH LOCAL                                           and disorder.
 COMMUNITIES AND PARTNERS                                  Work with partners to reduce offending and reoffending.
 TO KEEP SUSSEX SAFE
                                                           Catch criminals and prevent serious and organised crime and terrorism.

                                                           Commission high-quality services which support victims.
  PROTECT OUR VULNERABLE AND
                                                           Prioritise access to services for vulnerable victims.
  HELP VICTIMS COPE AND RECOVER
  FROM CRIME AND ABUSE                                     Enhance our understanding and meet the needs of victims
                                                           in Sussex.

                                                           Ensure victims and witnesses have the most positive experience
  IMPROVE ACCESS TO JUSTICE                                of the criminal justice system.
  FOR VICTIMS AND WITNESSES                                Support vulnerable victims and witnesses.
                                                           Maximise the use of technology to improve access to justice for all.

Sussex Police Priorities
 K EEP COMMUNITIES                                       Keep communities safe and feeling safe. Being accessible
   SAFE AND FEELING SAFE                                   and delivering the best outcomes we can for victims.

 I DENTIFY AND PROTECT                                    Proactively identify and protect vulnerable people in Sussex whose
  VULNERABLE PEOPLE                                        safety is at risk and take positive action to reduce the threat.

                                                           Prevent harm; responding where necessary; investigating
  PREVENT AND                                              professionally. Catching criminals. Making best use of and
  RESPOND TO HARM                                          valuing resources, partnerships and engagement.

Strategic Policing Requirement (SPR)
 National threats described within the SPR are:                The Strategic Policing            within their own force areas,
                                                               Requirement was first issued      national threats require a
 • Terrorism                                                  in 2012 in execution of the       coordinated or aggregated
 • Serious and organised crime                                Home Secretary’s statutory        response in which resources
                                                               duty to set out what are, in      are brought together from a
 • A national cyber security incident
                                                               her view, the national threats    number of police forces.
 • Threats to public order or public safety that cannot       at the time of writing and the    Forces often need to work
    be managed by a single police force acting alone           appropriate national policing     collaboratively, and with other
 • Civil emergencies that require an aggregated               capabilities required to          partners, national agencies
    response across police force boundaries                    counter those threats. Whilst     or national arrangements,
 • Child sexual abuse                                         many threats can be tackled       to ensure such threats are
                                                               by individual police forces       tackled effectively.

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Transformation Strategy 2018-22 - Sussex Police - Keeping Sussex Safe
Sussex Police 2018-22 Transformation Strategy

Local
Policing
YOUR LOCAL POLICING SERVICE IS PROVIDED BY SPECIALISTS WHO
WORK IN PREVENTION, RESPONSE AND INVESTIGATION TEAMS.

We have re-organised how we               These new ways of working reflect              in teams and departments within
work to:                                  the objectives set out in the Sussex           Sussex Police, and across the
• Address the changing nature of         Police and Crime Commissioner’s                criminal justice system, public and
   crime and the evolution of new         Police and Crime Plan 2017-21.                 voluntary sector partners, regional and
   crime types                            The plan recognises that the                   national policing units, agencies and
                                          responsibilities of local policing lie         organisations, and importantly with
• Modernise our processes, using
                                          with a complex network of people,              the support of the public.
   new technologies to be more
   efficient and accurate
• Meet the changing expectations of
   the public, assessing our priorities
   based on threat, harm and risk
                                                                                    Nation
                                                                                            al Cr
                                                                                    Nation        ime
                                                                                            al Po       Age
                                      L                                                                       ncy
                                    NA
                                                                                                   lice
                                                                                                         Air
                                 TIO                                                                          Ser
                                                                                                                 vic
                               NA
                                                                                                                     e
                                                                                    SE Re
                                                                                           gion
                                                                                                al O
                                                                                    SE Co              rga

                                          NAL
                                                                                           unte            nis
                                                                                    Supp        r Te           ed
                                                                                                      rro         Cr
                                       GIO                                               ort S
                                                                                               erv
                                                                                                    ice
                                                                                                          ris
                                                                                                             m
                                                                                                                U
                                                                                                                      im
                                                                                                                        eU

                                     RE
                                                                                                        s         nit     ni
                                                                                                                            t
                                                                                    Publ
                                                                                        ic P
                                                                                             rote
                                                                                    Road           ctio
                                                                                          sP            n
                                                                                             olic
                                               E                                    Firea         ing

                                            ORC                                     Majo
                                                                                         rms

                                           F                                             r Cr
                                                                                             im
                                                                                                e

   WHAT IS THREAT,
   HARM, RISK?                                                                     IN
   Often, we talk about making                              N                        V
                                                      TIO

                                                                                      ES

   decisions based on ‘threat, harm
   and risk’. This means that we
                                                PREVEN

                                                                                        TIG

   consider each case individually
   and put our officers and staff
                                                                                            ATION

   where they are needed the most.                                   INTEL
   The decisions we make reflect
   the potential dangers people
   are facing and the harm that
   may be caused. Managing risk
   and the possibility of something
   occurring is an everyday part                                RE
   of policing.                                                      SPONSE

                                                                                                                                   05
Transformation Strategy 2018-22 - Sussex Police - Keeping Sussex Safe
Sussex Police 2018-22 Transformation Strategy

     Financial
     Context
     THE GOVERNMENT HAS BEEN TAKING FORWARD A FAR-REACHING
     REFORM OF POLICING IN ENGLAND AND WALES SINCE 2010, ARGUABLY
     THE MOST RADICAL CHANGE TO POLICING IN 50 YEARS.

     Over that period, we have seen                                                                                                                                            Nationally, just over a quarter of gross                                                                                                                                                                                The provisional police financial settlement
     reductions to the grant funding                                                                                                                                           revenue expenditure was raised by                                                                                                                                                                                       for 2018/19 announced by the Minister
     provided by the Government and, as                                                                                                                                        council tax in 2017/18. However,                                                                                                                                                                                        for Policing and the Fire Service in
     a consequence, we have had to make                                                                                                                                        given the variance outlined above, the                                                                                                                                                                                  December 2017 changed the financial
     nearly £90m of savings and efficiencies                                                                                                                                   proportions raised this way differed                                                                                                                                                                                    context again, most notably by allowing
     to balance the books.                                                                                                                                                     considerably.                                                                                                                                                                                                           all police and crime commissioners to
                                                                                                                                                                                                                                                                                                                                                                                                       increase Band D precept by as much
     Police forces get on average 66% of                                                                                                                                       Until the 2016/17 financial year, police                                                                                                                                                                                as £12.
     their funding from Central Government1,                                                                                                                                   and crime commissioners’ ability to
     a combined total for Home Office police                                                                                                                                   raise additional tax revenue from the                                                                                                                                                                                   With the 7th lowest total funding per
     formula funding and a variety of grants.                                                                                                                                  precept was restricted by Government                                                                                                                                                                                    head of population, Sussex has a
     The actual figure varies significantly                                                                                                                                    capping principles. That year saw police                                                                                                                                                                                funding deficit of £36.2m compared
     between different forces – ranging from                                                                                                                                   and crime commissioners granted                                                                                                                                                                                         with the England and Wales average,
     44% up to 83%.                                                                                                                                                            a degree of flexibility in increasing                                                                                                                                                                                   equivalent to around 800 police officers’
                                                                                                                                                                               the local precept. This had particular                                                                                                                                                                                  salaries. By focusing on improvements,
     The remainder of the police budget                                                                                                                                        relevance for Sussex as one of the                                                                                                                                                                                      efficiencies and working collaboratively
     comes from householders through                                                                                                                                           ten lowest precept Forces – enabling                                                                                                                                                                                    as we have done, and will continue to
     council tax, the police precept, set                                                                                                                                      a rise by £5 per Band D equivalent                                                                                                                                                                                      do over the next four years and beyond,
     annually by the elected Police and                                                                                                                                        household up to March 2018. At that                                                                                                                                                                                     Sussex remains a safe place. As a direct
     Crime Commissioner.                                                                                                                                                       point our savings requirement to 2021                                                                                                                                                                                   consequence of that work we are in a
     1. Reference on page 19                                                                                                                                                   was £26m.                                                                                                                                                                                                               good place to maximise the opportunities
                                                                                                                                                                                                                                                                                                                                                                                                       arising from this precept uplift.

     Council Tax Precept                                                                                            2017/18 Band D Property

          £250

          £200

          £150

          £100

            £50

             £0
                                                                                    Sussex
                     Northumbria
                                   West Midlands
                                                   West Yorkshire
                                                                    Hertfordshire

                                                                                             Essex
                                                                                                     Kent
                                                                                                            South Yorkshire
                                                                                                                              Greater Manchester
                                                                                                                                                   Cheshire
                                                                                                                                                              Lancashire
                                                                                                                                                                           Hampshire
                                                                                                                                                                                       Merseyside
                                                                                                                                                                                                    Bedfordshire
                                                                                                                                                                                                                   Durham
                                                                                                                                                                                                                            Wiltshire
                                                                                                                                                                                                                                        Thames Valley
                                                                                                                                                                                                                                                        Devon & Cornwall

                                                                                                                                                                                                                                                                                     Derbyshire
                                                                                                                                                                                                                                                                                                  Staffordshire
                                                                                                                                                                                                                                                                                                                  Avon & Somerset
                                                                                                                                                                                                                                                                                                                                    Nottinghamshire
                                                                                                                                                                                                                                                                                                                                                      Cambridgeshire
                                                                                                                                                                                                                                                                                                                                                                       Leicestershire
                                                                                                                                                                                                                                                                                                                                                                                        Humberside
                                                                                                                                                                                                                                                                                                                                                                                                     West Mercia
                                                                                                                                                                                                                                                                                                                                                                                                                   Warwickshire
                                                                                                                                                                                                                                                                                                                                                                                                                                  Dorset
                                                                                                                                                                                                                                                                                                                                                                                                                                           Lincolnshire
                                                                                                                                                                                                                                                                                                                                                                                                                                                          Northamptonshire
                                                                                                                                                                                                                                                                                                                                                                                                                                                                             Gloucestershire
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               Cleveland

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                     Cumbria
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               North Yorkshire
                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 Surrey
                                                                                                                                                                                                                                                                           Suffolk

                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                           Norfolk

06
Transformation Strategy 2018-22 - Sussex Police - Keeping Sussex Safe
Sussex Police 2018-22 Transformation Strategy

Cumulative Savings Achieved                by Sussex Police

      100

       90

       80

       70

       60
 £m

       50

       40

       30

       20

       10

        0
            2010/2011   2011/2012   2012/2013 2013/2014 2014/2015 2015/2016 2016/2017         2017/2018

Changes in Workforce (Full Time Equivalent) from 31 March 2010 - 31 March 2017

  3500
                  3213
                                                                    Officers          PCSOs       Staff
  3000

                                                                 2587
  2500
                               2155

  2000                                                                         1831

   1500

   1000

      500                                    377
                                                                                          180

        0
                          2010 Workforce                                2017 Workforce

                                                                                                          07
Transformation Strategy 2018-22 - Sussex Police - Keeping Sussex Safe
Sussex Police 2018-22 Transformation Strategy

     The 2018-22
     Transformation Strategy
     THE SUSSEX POLICE AND CRIME COMMISSIONER, KATY BOURNE, ARTICULATES THE PUBLIC’S POLICING
     PRIORITIES AND CONCERNS AND HOLDS THE CHIEF CONSTABLE TO ACCOUNT, ENSURING SUSSEX
     POLICE PROVIDES EFFECTIVE AND EFFICIENT POLICING ACROSS THE COUNTY.

     The Commissioner’s medium term                Crucially, it has been carefully designed      allow us to better protect both children
     financial strategy (MTFS) is one of           to be both scalable and fully aligned to       and adults who are vulnerable through
     her key planning tools to help identify       the remaining current and planned major        domestic abuse or have been victims
     available resources and options for           change programmes spanning the entire          of rape or serious sexual abuse. We’ve
     delivering the Police and Crime Plan          force. In short, its inherent flexibility is   comprehensively reshaped how we
     priorities and the force’s national           one of its greatest strengths, allowing        manage some of the most dangerous
     Strategic Policing Requirements.              us to respond quickly to changing              offenders in Sussex and continue to
     The 2018/19 to 2021/22 MTFS                   circumstances.                                 develop even more robust partnerships,
     makes clear:                                                                                 crucial to providing the best possible
                                                   Without doubt we have seen increases           service to victims of crime.
     •	The public want to see investment          in reports of certain types of crime. That
        in more visible, local policing,           rise may be a consequence of victims           As a result, and in light of increasing
        focusing on crimes like burglary           and witnesses feeling more confident           demand, we are well-placed to deliver
        and anti-social behaviour and              to report crimes and incidents to the          on the very things that the public tell
        they rightly want to feel safe on          police. That is not to say that overall        us they want, in line with the policing
        the roads, in public spaces and at         actual crime is actually rising; across        objectives set by the Sussex Police and
        night-time                                 England and Wales, the public say there        Crime Commissioner.
     •	They also want to see                      have been substantial and consistent
                                                   falls across most forms of crime since a       Through this strategy we will:
        improvements in the force’s
        approach to public contact and             peak in 1995.                                  •	Invest in local policing
        the effectiveness of our initial           We certainly see evidence of increases         •	Improve public contact, including
        response                                   in some of the less frequently                    new ways to engage with us
     The final element of the local policing       occurring, but higher-harm offences            •	Invest in technology that makes
     model was launched in November 2017.          and increases in reports of some of               us better at tackling crime,
     The model is the result of three years        the most serious crimes previously                reduces costs, makes it easier
     of design and development. From its           unseen or under-reported such as child            for our officers and staff to do
     inception, staffing levels within the local   sexual exploitation and serious sexual            their jobs or supports our work
     policing model were built upon demand         offences. These are more complex and              with partners and other agencies
     – the volumes, types and nature of            take longer to investigate and, as an             wherever possible
     crimes and incidents that occur. It           inevitable consequence, require more
                                                                                                  •	Continue to focus on our existing
     replaced the previous model, introduced       resources to resolve them.
                                                                                                     change programmes. Our well-
     at the turn of the century. Whilst that       Equally, we recognise that many                   defined, well-designed plans
     old model was generally well-regarded,        members of the public feel reassured              to improve the effectiveness
     we recognised that it was increasingly        by a visible policing presence – even             and efficiency of what we do,
     ill-equipped to provide an effective          in areas where crime is low and the               to benefit the people of Sussex
     response to the changing nature of            likelihood of being a victim of crime even        will continue apace. The policing
     crime.                                        lower. It is undeniable that the risk of          landscape and the needs of the
                                                   being a victim of crime in Sussex is low,         people we serve continue to
     By introducing new approaches,
                                                   making decisions about how, when and              change and we must ensure we
     new technology, optimising working
                                                   where we deploy officers to their best            remain flexible, adaptable and
     practices and by strengthening how we
                                                   effect all the more important.                    committed to meet those needs
     work with a host of partners we have
     now fully implemented a policing model        Over the past two years we have
     which is efficient and fit for the future.    prioritised investments and resources to

08
Transformation Strategy 2018-22 - Sussex Police - Keeping Sussex Safe
Sussex Police 2018-22 Transformation Strategy

Strengthening
Local Policing
LOCAL POLICING IS AT THE HEART OF EVERYTHING WE DO - THE FOUNDATION FOR KEEPING LOCAL
COMMUNITIES SAFE. WITH A SMALLER POLICE FORCE WE HAVE TO PRIORITISE WHAT WE DO,
WORK EVER CLOSER WITH OUR PARTNERS, MAXIMISE HOW WE GATHER AND USE COMMUNITY
INTELLIGENCE, USE TECHNOLOGY TO HELP US BECOME MORE EFFICIENT AND ENSURE WE ARE
EFFECTIVE IN PROTECTING THOSE MOST AT RISK FROM THREAT OR HARM.

Our local policing model, developed             represented in statistics, particularly        place in society, for example hate crime
and introduced over three years, has            those recorded by police forces. In            and domestic abuse, which for many
transformed how we police, with new             2016 Her Majesty’s Inspectorate of             reasons are under-reported by victims.
technology increasing our workforce’s           Constabulary and Fire and Rescue               Increased confidence that the police
mobility and freeing up time. With              Services (HMICFRS) commenced its               will take the matter seriously, improved
enhanced skills, our specialist teams           most stringent inspection programme to         safeguarding and better victim and
focus where they can be most effective          date, aiming to uncover the true picture       witness services all help increase
in preventing and tackling crime. We            and drive improvements. To date, with          reporting, as do high profile, often
respond whenever we’re needed and               around half (20) of all forces having          non-recent cases coming to light. Since
investigate the crimes that cause the           been inspected, Sussex remains the             2014 we have seen increases in reports
most harm and on offences that affect           best performing in terms of its recording      of domestic abuse, as a percentage of
the most vulnerable.                            accuracy2. As recording accuracy               all recorded crime (excluding fraud) rise
                                                improves nationally, the consequence           from 8% to 12% in 20175. Based in part
And as described earlier in this                will be an artificial rise in published        on trends in reported domestic violence
document, our local policing teams are          figures, making analysis of crime trends       and hate crime, we anticipate further
equally integral to tackling complex issues     more complex. Currently, the Crime             increases over the next two years.
such as cyber-crime, counter-terrorism,         Survey for England & Wales3, which
people trafficking and organised crime,         asks members of the public about their         IMPROVING PERFORMANCE
gathering local intelligence and working        experiences of crime, is considered a          In its most recent Sussex Police
in conjunction with regional, national and      reliable source of information; its latest     Effectiveness inspection, whilst
international partners.                         figures4 indicate that overall levels of       acknowledging yet another annual drop
                                                crime have continued to fall.                  in anti-social behaviour (ASB) incidents
CHANGING DEMAND                                                                                of 12%, HMICFRS underlined that
For some years the accuracy of the              Crime, by its nature, is often hidden and      we must improve our understanding
recording of crime has been hotly               can be inherently difficult to measure;        of which of our interventions are most
debated, with appreciable public concern        therefore official statistics cannot           effective, so we and our partners can
that real crime levels are not truly            provide a full count of all crime taking       focus on what works best to sustain
                                                                                               and hopefully deliver greater reductions.
Domestic abuse crimes                                                                          2-5. References on page 19

     20000                                                                                                                  17,532
                                                                                             16,500

     15000
                                                                   14,511
                    10,365                    12,160
     10000

      5000

          0
                     2015                      2016                 2017                     2018*                          2019*
 *expected levels based on previous demands

                                                                                                                                           09
Transformation Strategy 2018-22 - Sussex Police - Keeping Sussex Safe
Sussex Police 2018-22 Transformation Strategy

     Strengthening local policing (continued)
     Hate crimes

           4000

                                                                   2,267          2,354                2,402
                                                  1,987
           2000           1,677

               0
                          2015                    2016             2017           2018*                2019*

     All notifiable crime

         150000
                                                                                                       126,060
                                                                                  122,081
                                                                   114,019
                          93,904                  102,368
         100000

          50000

               0
                           2015                    2016             2017              2018*             2019*

     Anti-social behaviour incidents

          60000
                       56,752
                                       54,227

          50000
                                                          47,143

                                                                   40,676    41,165
          40000

                                                                                              39,649      38,817
          30000

          20000

          10000

               0
                        2013            2014                2015    2016      2017            2018*       2019*

     *expected levels based on previous demands

10
08
Sussex Police 2018-22 Transformation Strategy

Since 2015 there have been year-on-        A FLEXIBLE MODEL                          It has a strong focus on preventing crime
year reductions in ASB incidents of 9%,    Our model for local policing aims         and supporting those most at risk of
13% and 12%, far outstripping falls        to reduce crime and anti-social           threat and harm. Investing in this area,
seen nationally. This is good news, but    behaviour by working effectively with     for example through developing our
we recognise figures are meaningless       a vast network of partners. It is based   approach to intelligence gathering in the
to anyone who has been woken at night      on preventing, responding to and          prevention of crime, will strengthen the
by nuisance driving or inconsiderate       investigating crime, with re-organised,   whole model. This gives an effective and
neighbours. We are developing a            dedicated and highly-trained resources.   efficient service that keeps local people
number of tools that have been shown to    Its inherent flexibility allows us to     safe and allows us to meet the ever
work successfully, sharing those widely    address the changing nature of crime      changing nature of crime, new demands
and gathering national good practice,      and meet new public expectations while    and evolving threats.
thereby increasing our effectiveness       continuing to modernise our ways of
in preventing ASB.                         working and the technology we use.

     Principal changes benefiting the public

    We are committed to making every penny of the precept increase
    count, so we will ensure:
  •	Policing is increasingly focused      •	Greater resilience within our            more cohesive communities to
     on proactive preventative activity,      investigation teams so we can            help solve local problems. Often
     encouraging people to talk               investigate, where appropriate,          these solutions will be led by
     and share their knowledge and            a wider range of offending               another agency or organisation,
     experience of their neighbourhood                                                 but we will always play our full
                                           •	Alignment and integration of
                                                                                       part in a “whole place” approach
  •	A greater presence in the areas          local policing with other local
                                                                                       to commissioning preventative
     where there is a higher risk of          public services to improve
                                                                                       services
     crime and threat to individuals and      public outcomes and protect
     communities – right people, right        the vulnerable                         •	We prioritise those people at
     skills, right place, right time                                                    greatest risk of threat or harm, thus
                                           •	Greater support to multi-agency
                                                                                        making sure the money is used
                                              neighbourhood projects that build
                                                                                        most effectively

    Some things won’t change however. We will continue to:
  •	Deliver a 24/7 emergency               •	Investigate all crimes, especially
     service, 365 days a year                  where there is a genuine risk of
                                               death, or significant harm or loss
  •	Be accessible with a named team
     to contact in every area in Sussex     •	Investigate lower risk crimes over
                                               the phone when it’s right to do
  •	Attend key local meetings, at
                                               so, to free-up response officers
     least annually or when there is a
                                               to deal with more urgent issues
     specific policing need, to ensure
     we understand what’s important         •	Work with partner agencies
     to local people                           to help resolve the issues of
                                               individuals who cause recurring
  •	Listen to and understand the
                                               problems and crime in the
     concerns of the public using
                                               communities they live in; reducing
     new technologies and social
                                               the requirements that these
     media but never forgetting how
                                               people place on the public sector
     invaluable talking face-to-face
                                               and policing specifically
     is, especially when someone is
     feeling vulnerable or threatened

                                                                                                                                 11
Sussex Police 2018-22 Transformation Strategy

     Public
     Contact
     SUSSEX IS A SAFE PLACE. PEOPLE WHO LIVE IN SUSSEX ARE FAR LESS LIKELY TO BE A VICTIM
     OF CRIME WHEN COMPARED WITH THE WHOLE OF ENGLAND AND WALES. THIS IS EVIDENT WHEN
     COMPARING CALLS FOR ASSISTANCE PER 1,000 POPULATION (SEE CHARTS BELOW).

     Contact with the public is, as you     The Force Contact, Command and             identified threat, harm and risk. All this is
     would imagine, vital. Without the      Control Department is responsible for      managed by highly-trained staff working
     cooperation of the public, policing    public contact in Sussex, whether by       from a single contact and command
     would become essentially unworkable.   telephone, electronic means or face-       centre. The department is also the
     In simple terms, the police service    to-face in police station reception        county-wide hub of public open space
     would cease to function without the    areas. Emergency and non-emergency         cameras, continually monitoring CCTV
     active support of the communities      calls are taken and the appropriate        feeds from across Sussex, allowing for
     it serves.                             police response is determined, having      rapid deployment of officers and staff
                                                                                       and gathering evidence 24/7.

     Calls for assistance: Incidents per 1,000 population.                          12 months to 30 June 2017

            300
                                                                                     England & Wales

            250
                                       Sussex

            200

            150

            100

             50

              0

     Crimes (excluding fraud) recorded per 1,000 population.                              12 months to 30 June 2017

             90
             80                                                                      England & Wales

             70                        Sussex
             60
             50
             40
             30
             20
             10
              0

12
Sussex Police 2018-22 Transformation Strategy

Everyone who works within the                 has been a fall in the volumes of 101       We have determined that improving
department is without question an             calls made by the public – this may be      public contact and the 101 service is
integral element of the wider operational     a consequence of falling anti-social        a priority. Work is well underway to
frontline, supporting the divisions of        behaviour, disaffection with the service    map out the sequence of changes that
Brighton and Hove, East Sussex and            or there may be a connection with the       will maximise the benefits the public
West Sussex and our other departments         increases seen in people finding our on-    will see, based upon upgrading the
to keep people safe, protect the              line services more convenient.              force’s existing systems and making
vulnerable and to respond effectively         In 2016 there was a 12% increase in         further improvements to the increasingly
to harm.                                      people using our website and on-line        popular online provision.
                                              reporting mechanisms. In 2017 that
On average Sussex Police receives             increase more than doubled to just          The Contact Improvement Programme,
70,000 contacts per month. Clearly,           under 25%.                                  aligned across the force’s other change
this figure will include a vast range                                                     programmes and across multiple
of topics from someone reporting              PRINCIPAL CHANGES                           channels, will ensure the right systems,
suspicious behaviour, reporting a car         BENEFITING THE PUBLIC                       training and resources are in place
accident, through to issues which             Speed, extensive training,                  to meet the needs of the people who
should be reported to a more relevant         understanding and accuracy are all          contact us.
organisation.                                 critical factors at the first point of
                                              contact with the public. With more than     We will be investing in our people
CHANGING DEMAND                               85% of 999 calls answered within 10         – recruiting staff and continually
The chart below shows volumes of              seconds and all other calls answered        developing the extraordinary individuals
public contact across the most common         under 25 seconds to determine whether       who already work for us – enhancing
methods (999, 101 and via our website)        the call needs prioritising for a fast      our ability to respond quickly and
and the total contact for the past three      response (Should it have come through       decisively to those who call us
years, along with our predicted demand        as an emergency call? Is someone at         for help.
for the next two years. It is not intended    risk of harm?), some might regard the
to show, for example, how quickly calls                                                   We will be investing in technology –
                                              speed element is delivered well.            Single Online Home will vastly improve
were answered nor can it show whether
callers made more than one attempt to         Conversely there will be a proportion       the experience and available services to
ring in on the 101 number.                    of callers who naturally feel frustration   the increasing numbers of people who
                                              at having to be put on hold, waiting        want to contact the police online. Single
It demonstrates increases seen over the       to speak to another part of the             Online Home will provide a common
past three years in 999 calls received,       organisation when the reason for their      platform that allows the public to report,
a trend we anticipate will continue over      call is less urgent.                        transact and get self-help by using the
the next two years. Conversely, there                                                     public domain: police.uk

Public contact: 999, 101, email, on-line and total contact

       1000000
                                                                     999          101      Non-voice           All contact

        800000

        600000

        400000

        200000

               0
                          2015                  2016                   2017               2018*                 2019*

 *expected levels based on previous demands

                                                                                                                                       13
Sussex Police 2018-22 Transformation Strategy

     Modernising
     Policing
     FOR SUSSEX OUR TASK, DATING BACK NEARLY A DECADE, HAS BEEN TO MAINTAIN
     SERVICES WHILE CUTTING COSTS. THIS HAS BEEN OUR PLEDGE TO THE PUBLIC.

     The changes we have made have been         During that period substantial changes       and better informed services and a
     to transform what we do and the way        to how we operate began to yield             reduction in the number of inappropriate
     we operate. It has improved our service,   anticipated results. Our officers, through   referrals and re-referrals. The Hubs
     increased the availability of our staff    improvements in equipment and                coordinate all response and activity
     out in communities, invested in longer     technology, began to require less time       around the identification, assessment
     term preventative measures, focused        in police stations, freeing them to be       and management of vulnerable victims
     on the areas of greatest harm to the       out in the community. This enables them      to provide a faster, more consistent and
     communities we serve and transformed       to keep communities safe and feeling         effective service for the most vulnerable
     the experience of victims.                 safe, identify and protect vulnerable        within our communities.
                                                people and prevent and respond to
                                                harm. Ensuring our operational bases         The Digital Enablement Programme
                                                are in the best locations to meet future     continues to coordinate work on four
                                                operational demands, our staff have          key priorities: Mobile Data, to make
                                                increasingly worked from buildings           sure our officers have the information
                                                shared with other agencies; the most         they need when they need it; Niche, our
                                                recent example of this approach being        crime management system that records
                                                the new local policing base, located         and stores that information; public
                                                within Selsey town hall.                     facing Digital Services, community
                                                                                             messaging, online crime reporting,
                                                We have collaborated extensively with        track my crime systems and body worn
                                                Surrey Police. Effective partnership         video, which is increasingly essential in
                                                working, information sharing,                allowing us to secure vital evidence.
                                                integrated problem solving and the
                                                co-commissioning of services are             These work streams are critical to
                                                          delivered through a number         the effective delivery of operational
                                                           of joint services including;      policing and public engagement.
                                                           Operations Command                The programme, across Sussex and
                                                        (including Roads Policing,           Surrey Police, is working to a five year
                                                       Tactical Firearms and the planning,   coordinated plan designed to work with
                                                      support for and resourcing of          other change programmes; essential
                                                    major public events and public           to deliver necessary operational
                                                  order operations), Specialist Crime        capabilities when they are needed.
                                                Command, Finance, Procurement,               Working with outside organisations to
                                                Fleet, People Services and Information,      deal with problems or provide a service
                                                Communications and Technology (ICT).         from the start, sharing resources and
                                                The co-location of specialist                work spaces and working in teams
                                                resources in the form of Multi-Agency        made up of staff from more than one
                                                Safeguarding Hubs (MASH) continues.          organisation have brought innovation,
                                                This has proved a tremendous success,        experience and working practices that
                                                ensuring the safeguarding of vulnerable      are transforming our services and this
                                                children and adults is a collective          has improved our resilience and our
                                                priority, greater emphasis on early help     effectiveness.

14
Sussex Police 2018-22 Transformation Strategy

Efficiency,
Transformation
and Partnerships
THE SUCCESSES BRIEFLY DESCRIBED ON PAGE 8 ARE, IN REALITY, JUST THE START OF WHAT WE KNOW
WE CAN - AND WILL - ACHIEVE THROUGH CLOSER WORKING WITH OTHERS TO REDUCE COSTS, BE
BETTER AT WHAT WE DO AND BENEFIT THE PUBLIC ACROSS THE BREADTH OF OUR SERVICES.

These opportunities, we firmly believe,     The Digital Enablement                       trolling, malware, online scams and
will only be limited by a lack of           Programme, coordinating work                 the sharing of child abuse imagery
ambition. We will be bold and               across four key areas and the systems        can occur on an industrial scale.
innovative. Policing is increasingly        that lay at their heart, are critical to     Policing has to adapt and respond.
complex, with new challenges and new        the effective delivery of operational        Digital policing will make it easier for
requirements placed upon us each            policing and public engagement.              the police and public to communicate
year. Keeping to the ‘status quo’ will      The programme, across Sussex and             with each other, improve digital
see the police fall behind in tackling      Surrey Police, is working to a five          investigations, intelligence and transfer
new types of criminals – unfettered         year coordinated plan designed to            information across the criminal justice
by geographical boundaries. To be           work with other change programmes            system digitally.
effective, we must pool resources,          – essential to deliver necessary
developing new ways of working, new         operational capabilities when they           PRINCIPAL CHANGES THE
specialisms and new technologies            are needed.                                  PUBLIC WILL SEE
to bring those who seek to harm the                                                      •	Reporting and tracking online –
people we serve to justice.                 Regional Collaboration. The                     improving our response and the
                                            Police and Crime Commissioners                  quality of support given to victims
EXPANDING COLLABORATION                     and Chief Constables of Thames                  of crime.
Working ever more closely with Surrey       Valley, Hampshire, Sussex and
                                                                                         •	Our workforce using digital tools
Police, we will continue to improve our     Surrey forces have recently approved
                                                                                            and new expertise to investigate
existing collaborative activity.            a ‘regional ambition’ paper which
                                                                                            all incidents and crimes effectively
                                            outlines the opportunities and future
                                                                                            and efficiently.
Joint Operations Command                    collaborative appetite. In addition to
comprises Roads Policing, Tactical          17 national programmes delivering            •	Analytics to help us make better
Firearms, Operations Support and            new capabilities over the next three            and faster decisions about where
Planning and Resourcing. Operating          years, there are five significant regional      we target our resources.
as a single command has resulted            programmes that will lay the foundation
                                                                                         •	Local, regional, national and
in increased capacity and resilience.       for future collaboration.
                                                                                            international specialist capabilities
Its next phase will replace legacy IT
                                                                                            to fight digital and cyber-crime.
systems and introduce new ways of           The scale of this ambition is huge,
working more efficiently, effectively and   with opportunities for shared and
at reduced cost.                            modern technology, operational
                                            efficiencies and savings in the medium
The Specialist Crime Command                term to long term.
collaboration has already delivered
£6m savings across Surrey and               DIGITAL POLICING
Sussex and a further £4.7m saving           From browsing the internet, to
has been identified by the end of this      accessing social media, banking and
financial year. The Specialist Crime        shopping online, it is fair to say our
Capabilities Programme (SCCP) will          world has gone digital. Advances in
deliver a new operating model that          technology have huge benefits, but
both saves money and offers wider           digital or ‘cyber’ crimes have increased
regional collaborative opportunities.       significantly in recent years. Phishing,

                                                                                                                                     15
Sussex Police 2018-22 Transformation Strategy

     Workforce
     Planning
     OUR CHANGED FINANCIAL POSITION, ACHIEVED THROUGH THE PRECEPT INCREASE AND
     RESERVE FUNDING PROPOSALS, MEANS THAT WE ESTIMATE BY 2022 WE WILL BE ABLE TO
     PROTECT AROUND 500 AND INCREASE BY AROUND 200 OFFICERS AND STAFF

     Clearly, such a huge shift significantly      a workforce capability designed                • In 2017, Sussex Police, together
     alters our thinking on not just where they    for the future, sufficiently agile and            with Surrey Police, signed up
     will be deployed to enable the force          representative to provide the skills and          to HeForShe, the UN Women’s
     to meet current and predicted future          capabilities we need for twenty-first             Campaign that aspires to engage
     demand but the timing and scale of our        century policing. It’s about developing           men and boys as agents of
     recruitment and training plans.               a modern, adaptable workforce that                change for gender equality, and
                                                   is responsive to change. Workforce                in so doing we became the first
     Given the level of turnover we                Transformation in the Police Service,             thematic champions worldwide
     experience, primarily due to retirements,     February 2018.
     we will need to recruit in excess of 800                                                     • Earlier this year we were placed,
     police officers by 2022 – around a third      Whilst we are pleased to see                      for the ninth year, as one of the
     of those in Sussex who currently hold         comments by HMICFRS which noted                   top 100 UK employers in the
     the Office of Constable. But the number       Sussex Police has worked hard to                  Stonewall Workplace Equality
     is only one consideration. This truly is an   increase the diversity of its workforce,          Index – the benchmarking tool
     extraordinary opportunity – for the force,    we are determined to improve.                     to measure progress on lesbian,
     for the people we serve and for those                                                           gay, bi and trans inclusion in the
     who wish to protect life and property,        The proportion of female officers is              workplace
     preserve the peace and prevent and            lower than the general population,
     detect crime.                                 at 31%. Whilst that’s relatively               • In March 2018 we published the
                                                   encouraging in terms of how we fare               results of our gender pay gap
     The police service is critically reliant      alongside other police forces, we                 analysis
     on the quality of its people. Policing        know that in 2016-2017, 32% of those
     is having to come to terms with               joining were female. The gap is                We see this recruitment drive as a
     changing attitudes to careers and             not narrowing.                                 once in a generation opportunity to
     career progression. We are but one of                                                        increase the representativeness of
     a number of high-profile professions          We have to dismantle barriers –                the workforce.
     operating in an increasingly competitive      whether real or perceived, cultural or
     market place. Our strategies for              financial – to joining the police. It is 100   We must identify and recruit the best,
     attraction and recruitment need to adapt      years since some women were first              most suitable and diverse talent to
     accordingly, and the status of policing       allowed the vote and 60 years since            the service by the most appropriate
     as a rewarding professional vocation          the Empire Windrush arrived at Tilbury         recruitment paths. Equally, we must
     needs to be maintained and developed.         Docks. Given these passages of time            ensure we have the right measures
                                                   there can be little excuse for the police      in place to unlock the full potential of
     Workforce transformation is the               not to recruit its workforce from the          those working in policing so they can
     professional approach by which                widest possible pool of talent.                provide the best service possible to
     the service develops and supports                                                            the public.

16
Sussex Police 2018-22 Transformation Strategy

‘‘ Workforce transformation is the professional approach by which
 the service develops and supports a workforce capability designed
 for the future, sufficiently agile and representative to provide the
 skills and capabilities we need for twenty-first century policing.
 It’s about developing a modern, adaptable workforce that is
 responsive to change. ’’ Workforce Transformation in the Police Service, February 2018

                                                                                           17
Sussex Police 2018-22 Transformation Strategy

18
Sussex Police 2018-22 Transformation Strategy

Additional Sources
of Information
Police and Crime Plan 2017/21
Strategic Policing Requirement
National Policing Vision 2025
Sussex Police Local Policing Model
Medium Term Financial Strategy
Sussex Police and Crime
Commissioner’s Reserves Policy

References
Page 06
1. P
    olice funding in England & Wales:
  http://researchbriefings.files.parliament.uk/
  documents/SN02616/SN02616.pdf
Page 09
2 https://www.justiceinspectorates.gov.uk/hmicfrs/
   publications/sussex-crime-data-integrity-
   inspection-2016/
3. C
    rime Survey for England & Wales
   http://www.crimesurvey.co.uk/
4. https://www.ons.gov.uk/
    peoplepopulationandcommunity/crimeandjustice/
    bulletins/crimeinenglandandwales/
    yearendingseptember2017
5. H
    MICFRS PEEL assessments
   https://www.justiceinspectorates.gov.uk/hmicfrs/
   peel-assessments/peel-2017/

                                                                                                19
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