Franchise Opportunities - Sussex Insurance
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Our Story Founded in 1976 by Ken Armstrong, Sussex Insurance has become the largest ICBC agent in the province of British Columbia selling more automobile insurance than any other broker group in BC. In 2016, the Sussex Group of Franchisees completed over 725,000 ICBC insurance transactions that totaled more than $500 million in premium volume. “We run Sussex Insurance as we did at the beginning – all hands on. We still want to maintain that. We are a family-owned business and our franchisees are part of our family.” Ken Armstrong President & Chief Executive Officer
Franchising Setting the Standard The expansion of Sussex Insurance has been achieved by developing Sussex Insurance has experienced unprecedented growth in the the only independent insurance agency franchise system of its kind in insurance industry. The Sussex Insurance Group continues to enjoy Canada. Franchising has allowed Sussex Insurance to rapidly expand the almost 8 times the provincial average growth in ICBC volume. number of locations, while keeping each franchised location locally owned Sussex Insurance was among the first to open offices in high traffic retail and operated. locations, was also the first agency in British Columbia to remain open to If you are considering going into business for yourself, a franchised service customers until 9 pm, and among the first to service customers business is the best choice – when you buy a franchise all of the hard on Sundays. In addition, Sussex Insurance was one of the first to accept work is done for you and the risk is virtually eliminated; there is already premium payments by credit card. If you want to join a cutting edge team a system in place for you to follow, you avoid critical mistakes, you get of industry leading professionals, a Sussex Insurance franchise could be support and guidance, and the business is proven to work. the ideal business opportunity for you. Products As a Sussex Insurance franchise owner, you benefit from our turn- key business model, which is simple and proven. Sussex Insurance franchisees have access to exclusive product lines like our Swerve® private auto policy. Sussex Insurance Location, Location, Location Sussex Insurance began its rapid expansion by opening retail locations within Real Canadian Superstores (Canada’s largest grocery chain), and Our creative programs and simple product lines allow you to provide inside Walmarts (the world’s largest retail chain) across Canada. All of exceptional service that will keep drawing customers to your counter and our locations promise to have high customer traffic flow with many regular increase customer retention. returning customers. We research the demographics for the area to support projections for a successful insurance service operation. We are looking for people who have the aspiration and drive to be part of the progressive system that our franchise business opportunity presents. Our locations are a significant reason why Sussex Insurance offices are among the highest grossing ICBC agencies in any given community. We experience some of the lowest operating expenses and are therefore the most profitable agencies to own. This minimizes your risk and gives you the best possible chance to succeed and accomplish all of your goals.
The Sussex Insurance Brand Sussex Insurance boasts a history of success in British Columbia which includes consistent growth in sales far outpacing industry norms. This success is rooted in our unique approach to the sale of insurance products. With a commitment to customer service and a culture of excellence, Sussex Insurance is proud to have been the recipient of numerous awards for business excellence. All of our Sussex Insurance locations are an integral part of a respected brand built through a combination of provincial advertising campaigns including television, radio and print. These advertising initiatives were implemented to reinforce brand awareness through regional and local marketing in order to help drive business to individual stores. Sussex Insurance Store Design & Construction The Sussex Insurance interior is designed to promote a comfortable and professional business environment, with a contemporary appearance focused on our ability to deliver fast and convenient service. As part of our franchise process, we provide you with proven floor plans and assist you in developing a full turn-key operation. Franchisees are required to pay for all leasehold improvements to their stores, including all of the renovations, millwork, merchandising systems, computers and other equipment.
Partnership is Success “One afternoon while at work, I took my coffee break at the Starbucks next door. I put up the ‘Back in 5 minutes’ sign and went to get a coffee. I glanced over and saw someone If partnership is the key to success, in the world of Sussex peeking through the window, so I came back and asked the man ‘Can I help you? Insurance, there is no better example than franchise owner Are you looking to buy insurance?’ That man was Ken Armstrong — he said no, but asked Gordy Mann. “I’ve worked hard, but I haven’t done it all alone,” if I wanted to grab a coffee.” In that conversation, Ken learned that Gordy loved insurance, says Gordy, who owns several franchises, all in partnership with was a hard worker and had great volume. Gordy learned that Ken owned friends and like-minded business people.“I had a dream to be a house which Gordy and his brother Jimmy had built in North Vancouver. successful, but I love to see others succeed, too.” “From there, the conversation just opened up. Ken told me about a vacant Sussex office in Chilliwack in a Superstore and asked if I wanted This positive and inclusive attitude has taken Gordy a long way. to buy it.” At first, Gordy said no, the location was too far from his home in After migrating to Canada from India in 1976, he got a job at Surrey. Then Ken called him and made him an offer he couldn’t refuse. a sawmill. “I was making good money and my priority was to accumulate wealth so I could invest and build something for Gordy worked hard for three years in that location and became familiar myself,” he explains. with the Sussex business model. “Every location I opened, I was there myself for the first 6 months to a year, working 9am to 9pm, scouting the Gordy was also determined to continue his education (he already had a Bachelors area, understanding its people and the neighbourhoods.” degree) and at first he considered medicine. “My Dad was a veterinarian, but he always said that business is a good idea. My dad saw people around him in business In 2002, after spotting the planned construction site for a Superstore in Surrey, Gordy making more money than he made and wanted that for his sons.” In his heart, Gordy called Ken and made a deal to purchase his second location. Then Gordy got a partner in knew he would love being an entrepreneur, and insurance was of interest to him so he the Chilliwack office to help him out. Soon after, another location at 76th and King George picked up his first set of insurance books and tucked them away at home. opened up and Gordy and Ken shook hands yet again. This was Gordy’s third Sussex franchise. Another 15 years would pass before Gordy would dust off those books and begin Over the next 10 years, Gordy built partnerships with a number of people and purchased learning about insurance. First he moved from the sawmill into construction: “I built four more franchises. He remembers the start of one partnership fondly. “I wanted to residential houses – one at a time – and sold them. I did this for 10 years until 1996,” purchase a south Surrey Walmart location, but there was no licence available at the time. he recalls. With his wife’s support – she paid the bills and he used his cash flow to I met a lady named Rozy at a golf tournament and after talking for a while she told me, increase their wealth – their financial security grew. Then the unthinkable happened. ‘Gordy, I want my own business. I am tired of doing producer work.’ So I asked her, ‘How much volume do you have?’” Gordy pauses and laughs. “I became Ken and said, Success Stories “In January of 1997, I made a trip to India with my wife. A few weeks later, at the end of ‘You have good volume.’ So we went into partnership 50/50. She and her son still have February, I was a passenger in a head-on collision and both my legs got crushed. Two that location today. They run it and do a great job – I don’t interfere.” others died in the same accident – I was just so thankful to God to be alive.” Gordy spent the next two months in hospital in India and his family flew to India to support This attitude of respect, trust, and open communication is the way Gordy chooses to do him through the difficult time. In April, when Gordy was finally homebound, he was also business – and he learned this from Sussex. “Ken’s ethics are really great. He is very fair bound to a wheelchair. “I thought of all my friends who have challenges – I know a man and I have learned from him to be straightforward because that will take you a long way. whose legs don’t work and another who has only one arm. They are very successful Every contract we do, every location we sign up, everything that is discussed goes into that people, so my faith was strong that I could do that, too.” contract and it stays.” While in the hospital at home in Vancouver, Gordy’s VanCity bank manager paid him a Gordy has multiplied his partnerships because of his love of the Sussex business model. visit and mentioned he was looking for insurance agents. “It was the right timing, so I “Sussex has the best business model around. I believe in it, and that is why I can sell it to got set up for an interview, got selected and took the course,” Gordy says, remembering people. I have worked with so many people who have researched other models and come his recovery. “It was a tough time because I studied full-time for five months while I was back to me, and to Sussex, realizing this is a great model.” on crutches.” After completing the course, Gordy started working as a salaried insurance Today Gordy, his wife of almost 30 years and three grown children are in a good place. agent and discovered he was quite good at it. “I wanted them to pay commission He has time to do what he loves – volunteer at his church, play golf, and spend time with because I knew a lot of people and was bringing in new business for them.” A few his growing family. “Being a part of Sussex made me feel confident in myself and the months later, Gordy moved to another position that offered commission, and then possibility of real success. I got in and I’ve never looked back.” shortly thereafter, another position which offered commission and shares – if he reached his targets. Then came a chance meeting.
Buying a Business – Not a Job But two weeks later, at the start of August 2009, Bruce became the new owner of an established Sussex Insurance franchise in Langford, Victoria. Many people browse Craigslist for an item of clothing, a job Bruce continued to work his full-time job for about a year while visiting his franchise opportunity, maybe a car. When Bruce Waldron was in the market regularly before being laid off in May 2010. By then, he had almost 10 months of to purchase a business, he never thought he’d find exactly what experience owning the franchise and understood insurance better. “The break could not he was looking for on the popular website. “I was regularly have come at a better time,” says Bruce. “I was grappling with health issues and really looking at about 10 different websites keeping an eye out for wanted to re-evaluate the direction of my life. The business gave me the opportunity to businesses for sale all along the west coast and eventually on do that even though I had lost my job.” Craigslist I noticed that someone was selling an auto insurance franchise, so I called them.” Another big plus to owning the business is how his parents reacted to the change. “As soon as I told my parents I was buying this business, they sold their house in Ontario Bruce had been working for a group of electrical engineering to be closer to me. I called them in June 2009, and by September I was helping them consultants as a manufacturer’s representative for a number of house-hunt in Victoria. years. He was overworked, exhausted and tired of being at a desk all day. “It was definitely time for a change.” “December 25, 2009 was the first time I had been at home for my Mom’s birthday and Christmas in 22 years,” Bruce notes. “Now I am able to see them every time I go down to the Island, With some business education in his background, Bruce made a list of criteria that which is at least every two weeks. I am an only child, so that is pretty special.” would make an ideal business: “Something you can relate to; a business with a people component; something that contributes to the community in a positive way; and it can’t In addition to some property income, the Sussex Insurance franchise be too risky so I can sleep at night,” he adds with a laugh. Ideally, he also wanted a allows Bruce the freedom he’s always wanted. “A friend of mine who business with no inventory, no receivables, no deliverables and minimal real-estate is a business consultant once said: If you have a business that can’t concerns. Bruce shared this list with friends and contacts who kept him in the loop run without you for six weeks, then you don’t own a business — you about what was on the market. “Everyone agreed – my list described life insurance. own a job.” According to that definition, Bruce owns a great business. But life insurance doesn’t appeal to me, so I put the idea in my back pocket.” He runs it at arm’s length with the assistance of a dedicated manager, and spends most of his time doing things that are important to him. A couple of times Bruce came close to buying other businesses, but there was always a hitch – bylaw issues, the initial investment wasn’t feasible, or the risk was too high. “I volunteer my time at the Vancouver Crisis Centre,” Bruce says, It took about two solid years before he landed on the Sussex ad via Craigslist and gave describing one of his passions. “I have volunteered there once a week Success Stories them a call. for the past two years, answering the crisis hotline. I feel like I am giving back to the community, and it reminds me to be grateful for all “At first I was taken aback by the high price tag,” Bruce remembers. “But, after a few that I have going for me.” He also loves to spend his time exercising, and being with friends. conversations with the in-house lawyer, I realized this business fit almost every criterion “I recently spent a month in Palm Desert, California, which has always been a dream of I was looking for.” After 10 years of detailed searching, Bruce had a strong sense of what mine.” Bruce points out how this dream would never have happened had he he was looking for. “There are so many businesses out there where you are not buying not owned a business that allowed for it. an opportunity, but buying a job,” he says. “I knew Sussex offered something different.” “I would have settled for buying a job, but I am so much happier that I waited and found Bruce immediately started investigating ways to borrow money to purchase the this opportunity,” Bruce says. “The resale value of a strong business model like this one franchise. 2009 was tough on the economy – the U.S. recession was at a high, banks will be much higher. And Sussex has a reputation where the faith is in the name. Uniformly, were tightening their reins and borrowing was a challenge. Bruce looked at every Sussex provides good products and great service, and people know that.” possible avenue: banks, credit unions and private lenders in both B.C. and Alberta. “I remember at one point I was driving around with $250,000 in cash on the back of my When asked about his favourite part of owning his own business, Bruce replies without motorcycle as I was trying to pull together what I needed from different resources.” hesitation. “I feel good about owning a Sussex franchise. I provide employment for seven people and I am helping a lot of people get what they need.” Breaking into a grin, he adds, More than once Bruce received a phone call from Sussex letting him know that he needed “I also no longer have a boss telling me when I can and can’t go on vacation, which feels to secure the funding because others were waiting to make an offer. “I was on the edge pretty great. Instead, I have the space to ask myself, ‘What is my next adventure?’” Bruce of my seat because I knew the business was a hot commodity. I kept thinking I was hopes that his next adventure takes him overseas to volunteer in a place of great need. going to lose it all.”
Anything is Possible and an understanding of its potential to grow bigger. It was here that two important things happened: Meena’s confidence in herself grew, and her mind opened to the possibility of opening her own Sussex Insurance franchise. One of the most noticeable things about Meena Dhillon is her gentle nature. Within a few minutes of speaking with her, you’ll As Meena became increasingly excited about the idea, she hear how important family is to her – especially the joy her shared with her husband and an uncle that was looking for children, aged 10 and 12, bring to her life. But tucked into a business venture. Her uncle had shown previous interest that shy personality just happens to be a savvy businesswoman in insurance but was uncertain, so Meena talked to him who has built herself up from simple beginnings. about the intelligence of the Sussex business model and its potential for growth. Over time, Meena just became At 18, Meena immigrated to Canada from India with her family increasingly sure that this was the business for her. in 1993. Having completed high school and confused about “One day I just looked at my uncle and said. ‘Let’s go for what career path to pursue, Meena decided to start with what it! We are always talking about it, but let’s do it now.’” He she understood: numbers. She took basic accounting and agreed, and almost overnight, Meena was the proud part- bookkeeping courses, later adding on cashier and bank-teller owner of a Sussex Insurance franchise. training. As she continued to study, she also kept searching for a job she felt good about. Through it all, her attitude remained positive. “Everything For the past four years, Meena has been working hard to brought me something new – new skills, I met new people… It didn’t matter what it was, grow her own Sussex Insurance franchise into a business I always learned something.” that will take care of her family in the future. “When you work for someone else, it’s different – you have someone who can help answer your Meena was entirely focused on becoming a CGA when she met her husband, got married questions. When you are the owner, you become that person that others are relying on.” and found herself looking for a career path that would allow her to work and learn at the And this is one of the reasons Meena loves being a part of Sussex. When she needs same time. She also wanted something with great growth potential. As Meena noticed marketing ideas, assistance, or even encouragement, the Sussex team is just a phone more and more of her friends moving into the world of insurance, she decided to explore call away. “If I call them and say, ‘I need to see you,’ they make time to see me in person. that career for herself. They are always there, and that is very comforting.” “No one in my family was in insurance and I knew Today Meena feels a sense of pride about her accomplish- nothing about it, so I went to Kwantlen (Polytechnic ments. She has more freedom to structure her schedule University) and spoke to a counsellor who gave me a Success Stories and spend time with her family. “My husband empowered phone number for ICBC,” she says, remembering the me to believe in myself and open the business,” she first steps she took in 1999. “Then I signed up for my notes. Most importantly, she has gained a sense of Fundamentals of Insurance course, and just kept going.” personal power because she can see so clearly what she By 2000, just a few months after completing her first is capable of. course, Meena got her first job at Sussex Insurance in Meena thinks back to the start of her career and her Coquitlam where she stayed for almost eight years. eyes brim with tears. “I remember leaving my little kids “I loved the environment – my colleagues were great, when they were sleeping, and then coming home when the owner was kind, it never felt like I was working,” they were sleeping.” She wipes her eyes and continues. she said with a smile. “I always worked there like I was “When I look at my life now, I think it’s definitely worth it.” A gentle determination enters a part-owner in the business because I felt that much her voice. “I want to be an example to my children so they can say, ‘If my mom is doing dedication to the office.” During her first four years at Sussex in Coquitlam, Meena had this, I can take a risk and do something great with my life, too.’ I want them to know that two children and completed her Level 2 and 3 insurance courses. anything is possible.” Her franchise owner noticed Meena’s dedication, and in 2006 she was promoted to manager. “It was challenging,” she said. “All the complaints came to me and I had to make some important decisions. It was a good learning experience for me – especially in dealing with clients.” As a manager, Meena had intimate knowledge of the business
One of the first things that appealed to Nash when he saw the ads about owning a Sussex Insurance franchise was the accessibility of the opportunity, so he set up a meeting with owner Ken Armstrong. “I had talked to so many people about opening my own office and the response wasn’t really good – in their eyes I was just a little kid who didn’t know much,” he Living the Dream says remembering how determined he had to remain. “Ken was different — he was open and I liked him. He offered me something I had always wanted – the opportunity to own a business.” Within 15 minutes of meeting Nash Karim he answers his phone three times. Two of the three calls are about the new house he As one of the original franchisees, Nash was excited to jump in. He spent hours outside the is building for his family located in Shaughnessy where there are suggested location at the corner of Denman and Nelson Streets, scouting out the area, learn- tree-lined streets, nearby beaches, eateries and boutique shopping. ing about the neighbourhood, and watching the foot traffic around the building. “Building a house is stressful,” says Nash, running through his list of to-dos and describing how complicated the process can be. Finally when he felt confident to invest, he drained his RRSPs (the only savings he had at that time) and his brother re-mortgaged his house to lend him the rest of the money he needed Nashir Karim currently owns eight Sussex Insurance franchises. to go into partnership with Ken. Then that location fell through and Nash was crushed. With He describes himself as a man who could sell all of his businesses nowhere to go, he waited it out with Ken’s support until the opportunity for a new location tomorrow and he, his wife, and two daughters could still live quite arose in a shopping plaza on 10th Avenue in Burnaby. “It was a dinky little office that barely comfortably. While it took him many years to reach this financial had any cars driving by,” says Nash with a laugh. “I still have old photos of Ken and I washing freedom, there is one thing Nash knows without a doubt. “If I had the windows together, getting it ready.” With some hesitation, Nash agreed to stay there until not met Ken Armstrong, I would not be where I am today. Because a better location came up. of Sussex I accomplished my dreams.” Within a few months, the unexpected happened. “The walk-in business was absolutely Nash emigrated from East Africa to Canada with his family when he was only 13 years old. mind-blowing,” says Nash. “The numbers that came out of that office were just unbelievable.” After leaving Uganda and spending some time as a refugee in Austria, his family was finally With newfound confidence, Nash employed his brother Shaffin, and together, they began able to land in Canada and call it home. In a strange new world filled with opportunity, working with friends who owned car dealerships and for every sale the dealership made, they Nash recognized he had to make something of himself, and worked hard with one goal completed the car insurance. “Word got around about our road service, and within several in mind – to be a Chartered Accountant. By the time he turned 20, Nash was busier years we were servicing over 100 dealerships, wholesalers and garages.” than most. He was in university full-time, earning his Business degree at Simon Fraser University, and working multiple part-time jobs to pay for his education and contribute to The franchise grew in leaps and bounds, employing more than 70 people and doing the fourth the household. - highest level of volume in BC. Nash, with his wife Lynne and several family members, ran this location with great success for more than 20 years. He sold the franchise in 2008. During the very last term of his degree in 1985 – with only courses left to complete – Nash spotted an advertisement in a newspaper written by an insurance agency looking for agents Over time, Nash bought and sold several Sussex Insurance franchises and currently still owns Success Stories who wanted to make some part-time commission. Curious about the opportunity, Nash eight (Campbell River, Coquitlam, Courtenay, Victoria, Nanaimo, Prince George, and two in Ver- met with the owner and asked how insurance works. He was told: study, get certified as an non). “Not everyone is cut out to run a business,” heeds Nash. “But I love it. There were long insurance agent, come back and we’ll put you on commission. Nash was no stranger to hard hours, many times where I had to sacrifice dinner with my family and tough decisions to make. work, and within a few months was certified and working as a part-time insurance agent. Still, it never felt like work.” Nash enjoyed building something for himself, never having to clock in or clock out, and no one telling him when to take a lunch. “That just wasn’t for me.” “I remember at that time everyone’s insurance expired at the end of the month, so I started by keeping a diary of everyone I knew and when their insurance expired,” he recalls. Today, Nash spends lots of time with his family trying out new restaurants, travelling, and ski- After the first month he realized this work came naturally to him. He worked fewer hours, ing in the winters. Nash no longer has to search out opportunities because they come to him had more fun and his commission surpassed what he made in a month at his part-time job. – to build more businesses and invest in lucrative real estate ventures. “My wife is telling Suddenly he found himself thinking about insurance in a whole new way. me I need to slow down now,” Nash says with a laugh, but his entrepreneurial spirit keeps him hungry for more challenges. Nash graduated from SFU later that year and fanned out his resume in hopes of beginning his career. His brother had told him about great opportunities at Revenue Canada and while When asked what he admires about the business, Nash says it’s the smart business model he waited for a response from them, he took a job with BCAA and continued studying insur- that has worked for so many people. “I’m not the only one that has benefited from this busi- ance. Six months later, Revenue Canada called to offer Nash a job, which he quickly turned ness – it’s worked for Ken, and it’s worked for many more people. That’s what makes Sussex down. “I didn’t want to be a pencil pusher,” Nash said, remembering how he loved working so successful.” Nash thinks back to the many struggles he faced growing up. “I feel so with clients. “I had no money, my family had no money, but I knew that I wanted to have my grateful that my kids will never have to go through that,” he says. “This business has been a own insurance business. I just knew I couldn’t do it alone.” blessing in our lives.”
The BC Preparatory Academy, Surrey Donation of $10,000 In Your Community You may have noticed Sussex Insurance as a sponsor or supporter of your local community events. Sussex Insurance is a community-based organization that believes in supporting the communities it serves. As a Franchisee you will become involved in the communities where you Special Needs Swing work. Sussex Insurance would like to express gratitude for the success Green Timbers Elementary, Surrey and support we have received in the many communities that we have had the opportunity to serve. In the last 3 years Sussex Insurance donated more than $250,000 in support of various community initiatives. Broom Clearing - Victoria Little League Baseball surance C entre Sussex In ball Training Fa ci lit y, Kamloops Indoor Base Sussex Insurance Sussex Insurance Centre, Kamloops The Kamloops Minor Baseball Association (KMBA) had a dream of building a 5,000 sq ft indoor baseball training facility. At that time, Sussex Insurance stepped forward as a major sponsor and acquired the naming rights of the facility. In addition, there were a number of other organizations who contributed dollars or contributions in kind. Combine Vernon Winter Carnival that with the volunteer help of KMBA members who spent their weekends painting walls, laying turf or any other task that needed doing, the result is the Sussex Insurance Centre, one of the premier indoor baseball training facilities in the province of British Columbia. “KMBA couldn’t be more pleased with how the project has turned out,” says Sean Wandler. “It was a big endeavor to coordinate all the stake-holders from KMBA, the City of Kamloops, the sub-trades and the sponsors, but now that it has concluded, and a legacy has been created that will not only benefit young ball players but the community as well.”
The benefits of being a Sussex Join Us Insurance Franchisee: Sussex Insurance is currently accepting applications from motivated, entrepreneurial-minded individuals for new franchise openings in • High limit Errors & Omissions coverage high-growth markets. Although an asset, previous insurance industry • Group employee benefits package experience is not required. • Annual franchise owners’ retreat • Associate membership in IBABC • Autolink®software package • Access to exclusive insurance products and company contracts • Local and provincial advertising campaigns • Ongoing training, support and guidance from franchisor and other franchisees Cost and Financing Assistance Sussex Insurance - 10th Annual Franchise Owners’ Retreat The cost to open a start-up Sussex Insurance franchise is substantial, due in large part to the high cost of the ICBC Autoplan Agency Agreement (Licence). Each Franchisee retains title to and owns the Please contact Sussex Insurance to find out about available locations. Sussex Insurance licence for their location. The ICBC Autoplan Agency Agreement for a new franchise can be obtained by the Franchisee or can be secured for Sussex Insurance - Corporate Office the Franchisee by the Franchisor. The advantage of this structure is the 136 W 3rd St, North Vancouver, BC, V7M 1E8 604.983.6955 phone l 604.983.6933 fax Franchisee retains all of the equity and appreciation in the value of franchises@sussexinsurance.com l www.sussexinsurance.com the Licence. Ken Armstrong AIIC, CAIB, CIP In addition to the cost of the ICBC Autoplan Licence, the Franchisee President & Chief Executive Officer would incur the following start up costs: Jason Armstrong, CAIB • Leasehold improvements, including millwork, signage and all Vice President Corporate Development equipment; ranging from $65,000 to $135,000 • Initial franchise fee; ranging from $75,000 to $300,000 depending on the location Our relationships with lenders such as BMO can allow you to borrow a significant portion of the start-up costs. Join the many successful Sussex Insurance franchisees that have taken advantage of these financing opportunities to expand into multi-store ownership. This information is not an offer to sell a franchise. Any franchise offer is made only after a Franchise Disclosure Document has been provided as required by applicable provincial law. 07_2017
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