Training Catalogue Accredited Non-Accredited Micro-Credential - Clear to Work
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Training
Catalogue
Accredited
Non-Accredited
Micro-Credential
CONTENTS
Who Are We? 4 Micro-Credential Courses 25
About Us 5 Adapting Leadership Styles 26
Mission & Vision 5 Beer Knowledge 27
Values 5 Being a Team Player 28
About Our Training 7 Body Language as a Sales Tool 29
Why Invest in Training? 7 Cocktails & Spirits 30
Pricing 7 Conflict Resolution in the Workplace 31
Customer Service 32
Accredited & Non-Accredited Developing Emotional Intelligence 33
Online Courses 8 Happiness and Well-being 34
COVID-19 Safety Plan Toolkit 9 Interview Skills 35
Cleaning for Infection Control 10 Managing Anger 36
COVID-Safe Hygiene Marshal 10 Managing People Performance 37
Responsible Service of Alcohol (RSA) 11 Managing Workplace Stress 38
NSW Licensee Training 12 Negotiation & Persuasion 39
Advanced Licensee Training (NSW) 13 Problem-Solving & Decision-Making 40
Responsible Service of Gambling (RSG) - Professional Supervisor 41
QLD 14 Stock and Inventory Management 42
Customer Liaison Officer 15 Waiter Skills 43
Allergen Management 16 Wine Knowledge 44
Introduction to Food Safety 17
Food Handling Certificate
Use Hygienic Practices for Food Safety
(Level 1) 18
Food Safety Supervisor
Participate in Safe Food Handling Practices
(Level 2) 19
Food Safety Supervisor
(Level 1 & 2 Combined) 20
Food Safety Supervisor Aged Care &
Child Care 21
Barista Basics 22
Medical Terminology 23
Stronger Boards: Govern to Grow 24
3
WHO ARE WE? 4
ABOUT US VALUES
Proudly Australian owned, Clear to Work is Australia’s most Customer Service: Clear to Work strives to provide the best
respected provider of online training and police checks. online customer experience possible. We want our customers
Every year we provide online training and police checks to to feel confident that they will receive timely, attentive, and
hundreds of thousands of people. solutions-based online customer service.
Our comprehensive selection of accredited and non- Integrity
accredited training courses meets industry and national We believe integrity matters most in every circumstance. Our
standards. Additionally, our extensive range of micro- team members are dedicated to the highest ideals of honour
credential courses provide participants with insight into real- and integrity in all relationships and conduct themselves in an
world scenarios. Our courses are written and developed by ethical manner to merit the respect, trust, and confidence of
industry and business experts. each other and our clients.
In 2016, we became an accredited agency of the Australian Continuous Improvement
Criminal Intelligence Commission (ACIC) and the Australian
We live in a fast-paced world where the only constant is
Federal Police. We work with the best of Australia’s
change. At Clear to Work, we regularly reassess and evaluate
cybersecurity firms to ensure the security of our IT systems,
how we can improve our products and services to better
and all data remains housed in Australia. For individuals, our
meet industry needs and proactively evolve our systems and
secure and easy to use online platform simplifies the task of
processes to stay at the forefront of the industry.
obtaining a police check. Organisations that purchase and
manage employee police checks value the ease afforded by Agility
our intuitive business dashboard. Clear to Work’s success depends on our ability to meet the
ever-changing needs of our customers. Our team prides
itself on being innovative, responsive, and able to adapt to
MISSION & VISION changing conditions across all the industries we serve. Our
MISSION executive team possesses the exceptional ability to lead and
manage change for the benefit of all our stakeholders.
To provide trusted, comprehensive, relevant, and engaging
training courses and compliance services to the sectors we Collaboration
serve. At Clear to Work, collaboration is key. We work together with
industry leaders and subject matter experts to curate and
VISION
develop accurate, relevant, and engaging training content.
Clear to Work is recognised and valued by our peers as the Our strong collaborative relationships and extensive industry
most credible and trusted online training and workforce network position us at the forefront of the training sector.
compliance provider in Australia.
5
Are you
Clear to Work?
Did you know that Clear to Work
also does Police Checks?
Why Use Clear to Work for Your Police Check?
Police checks are desired and required to ensure a safe and compliant
workforce. Clear to Work’s 100% online police checking process performs
Click here
rigorous checks and balances while obtaining the required national back- for your
ground checks for employees and volunteers. Our pricing is unmatched in Police Check!
the Australian marketplace to ensure accessibility for all.
For corporates, we have created a Business Dashboard offering both
direct and indirect economies of scale pricing models. Clients benefit from
a clear view of candidates as they move through the checking process and
appreciate the convenience of a central registry for all employee checks
that can be downloaded and exported into HR and Payroll systems.
6
ABOUT OUR TRAINING PRICING
We acknowledge that the financial investment in upskilling Clear to Work provides the most competitively priced
and becoming certified can be a considerable one, regardless accredited and non-accredited online courses for Australia’s
of whether you are a business or an individual. At Clear to hospitality, retail, aged care, and childcare industries. Take a
Work, we strive to be the most competitively priced training single course or boost your resume even further by bundling
provider in the industry, delivering high quality, value-for- courses together. Either way, you will find the best value for
money content that enhances an individual’s personal and your money at Clear to Work!
professional development.
For further details on pricing, please see our
Upskilled and adequately trained employees are fundamental website www.cleartowork.com.au/education
to good governance of risk and to the success of every
If you are looking to invest in training for your business,
workplace. Our online courses are designed to be self-
college, or other educational institution and would like to
paced and cover a wide range of personal and professional
purchase bulk licenses for our courses, we would love to help
development topics for the hospitality, aged care, and
you navigate the process.
childcare industries.
Please email us at info@cleartowork.com.au so
that we can assist you.
WHY INVEST IN TRAINING?
The purpose of training is to develop personal and
professional skills and attain important certifications. This
catalogue is comprised of accredited and non-accredited
online courses that will help you build both technical and
soft skills. Each course has been specifically designed and
developed by experts in the service industry. Investing in
training and development can:
• improve your performance;
• expand your knowledge base;
• give you an edge as a prospective employee and/or
employer;
• help you develop a more diverse skill set;
• reduce your chances of being involved in litigation;
• improve your self-confidence and self-worth; and
• expand your personal and professional development.
Are you Clear to Work?
7
ACCREDITED & NON-ACCREDITED ONLINE COURSES Clear to Work’s accredited and non-accredited courses are comprehensive trainings designed to provide in- depth knowledge about each subject. Whether you’re needing an accreditation for your current position or are wanting to boost your resume to give yourself an edge, these courses will provide you with broad knowledge on each topic. Each course is self-paced and broken down into easy-to-manage sections to help you better retain information. Each course also has easy-to-access course notes and resources to help you along the way.
COVID-19 SAFETY PLAN TOOLKIT
It has become increasingly clear that COVID-19 is going to be
with us for some time to come. Businesses must have a plan
Assessment Type
in place to keep workers, patrons, and suppliers safe and virus
free. None.
This planning toolkit will help your establishment manage the
risk of COVID-19. This course details how you can operate Accredited
your business and provides realistic processes that can be No.
undertaken to reduce the risk of COVID-19.
Duration
Course Objectives
2 – 4 hours depending on your existing level of
This course provides details on: knowledge.
• Covid-19 safety plans
• A Covid-19 reopening checklist Related Training
• Employee hygiene procedures Cleaning for Infection Control, COVID-Safe Hygiene
• A cleaning and disinfecting checklist Marshal
• Patron visitor logs
• A Covid-19 self-declaration form
• Staff temperature screening logs
• Signage for proper handwashing, proper use of hand
sanitiser, keeping a safe workplace, maximum occupancy,
proper social distancing, Covid-19 symptoms, and entrance
signage.
Who is this course for
This course is a great tool/resource for establishment owners
and managers as it provides helpful information on operations
that can be carried out to better protect workers, patrons, and
suppliers.
9CLEANING FOR INFECTION CONTROL
Based on clinical cleaning procedures used in health care Assessment Type
facilities, this course includes methods for cleaning to prevent
the spread of infection. This course covers the cleaning The course is broken down into sections. At the end of each
standards that may be required during a pandemic (such as section is an assessment. You are required to answer all
COVID-19). questions in all sections correctly in order to pass the course
and receive a completion certificate.
Cleaning for Infection Control is a non-accredited course, but
you will receive a certificate of completion.
Accredited
Course Objectives
No.
In this course, you learn about:
• The role of cleaning in infection control Duration
• Infection prevention and control
2 – 4 hours depending on your existing level of
• Cleaning techniques knowledge.
Who is this course for
Related Training
Whether you are responsible for cleaning areas of your
COVID-19 Safety Plan Toolkit, COVID-Safe Hygiene
workplace or overseeing cleaning in your workplace, this
Marshal
course is great for anyone who would like to learn more about
the specifics on cleaning for infection control.
COVID-SAFE HYGIENE MARSHAL
A COVID-Safe Hygiene Marshal oversees social distancing, Target Audience
cleaning, and hygiene in a venue. They patrol venues to keep
customers safe and ensure the mandatory implementation of This course is for anyone who is working in a venue requiring
a COVID-Safe plan. This course provides an overview of the a COVID Safe Hygiene Marshal.
elements a COVID-Safe Hygiene Marshall needs to look out
for in the workplace to help prevent the spread of infection. Assessment Type
The course is broken down into sections. At the end of each
Course Objectives section is an assessment. You are required to answer all
In this course, you learn about: questions in all sections correctly in order to pass the course
and receive a completion certificate.
• Cough and sneeze etiquette
• Social distancing rules
• Illness reporting
Accredited No.
• Exposure protocols
• Correct use of PPE
Duration
• Cleaning and disinfecting 2 – 4 hours depending on your existing level of
knowledge.
• COVID safety marshal responsibilities
Cleaning for Infection Control is a non-accredited course, but
you will receive a certificate of completion. Related Training
COVID-19 Safety Plan Toolkit, Cleaning for Infection
Control
10RESPONSIBLE SERVICE OF ALCOHOL (RSA)
Unit Code Assessment Type
SITHFAB002 You will be assessed using three methods:
This online course describes the performance outcomes, • Multiple-choice questions - the course is broken down
skills, and knowledge required to responsibly sell or serve into small, manageable sections designed to improve your
alcohol in the following states and territories: Queensland, learning. At the end of each section is a multiple-choice
New South Wales, Northern Territory, South Australia, and quiz. Assessment for this course comprises online quizzes
Western Australia. This course incorporates the knowledge and case studies. You are required to answer all questions
requirements, under state and territory liquor licensing laws, in all sections correctly in order to pass the course and
employees need to engage in the sale or service of alcohol. receive a completion certificate.
• Written questions/responses - read the question and type
Course Objectives your answer in the box below. These questions draw from
all parts of the course.
In this course, you will learn to:
• Video assessment to assess your communication skills
• Sell or serve alcohol responsibly.
Please see the Assessment section of this course on our
• Assist customers to drink within appropriate limits. website for further details.
• Assess alcohol affected customers and identify those to
whom sale or service must be refused.
• Refuse to provide alcohol. Accredited
Yes.
Target Audience
This course applies to all personnel involved in the sale,
Duration
service, and promotional service of alcohol in licensed
premises. Those selling or serving alcohol may include: 6 – 8 hours depending on your existing level of
knowledge.
• Food and beverage attendants
• Packaged liquor salespersons (selling in person, over
the phone, or online) Related Training
• Winery, brewery, and distillery cellar door staff Barista Basics, Beer Knowledge, Wine Knowledge,
• Supplier sales representatives Cocktails and Spirits
• Security staff who monitor customer behaviour
• Licensees ultimately responsible for responsible service of
alcohol (RSA) management
11NSW LICENSEE TRAINING
As a licensee, approved manager, or club secretary, you have Assessment Type
significant responsibilities. This course is designed to help
you understand and carry out your legal responsibilities so You will be assessed using:
you can reduce the risk of alcohol-related harms arising from • Multiple-choice questions - this course is broken into
your business activities. This course is broken down into five manageable sections designed to improve your learning.
sections. These sections address the following: At the end of each section is a multiple-choice quiz. You
• Section 1: Overview of liquor regulation in NSW are required to get all the questions in a section before
moving to the next section.
• Section 2: Managing your liquor licence
• Written questions and project - short answer responses
• Section 3: Your responsibilities to manage alcohol-related
are drawn from all parts of the course. They require a few
harms
sentences or brief dot points.
• Section 4: Best practice strategies to prevent alcohol-
• A 15-minute live assessment via online video conferencing.
related harms
Please see the Assessment section of this course on our
• Section 5: Compliance and enforcement
website for further details.
Course Objectives
As a licensee, you will learn to: Accredited
• Understand the relevant liquor laws and regulations that No.
impact you as a licensee.
• Know your responsibilities in managing your NSW liquor Target Audience
licence. Licensee training is for most licensees, approved
• Understand your responsibilities as a licensee to manage managers, and club secretaries.
alcohol-related harms in your business.
• Implement best practice strategies for your business to Duration
improve operations.
6 hours
• Understand the consequences of non-compliance and
what that means for you as a licensee.
Related Training
NSW RSA, Advanced Licensee Training
12ADVANCED LICENSEE TRAINING (NSW)
Managing a licensed premises is an important job with a Assessment Type
lot of responsibility. As the licensee or manager of a venue
operating in a higher risk environment, you have additional Completion of this course requires the completion of several
obligations and responsibilities. This course is designed steps. These steps are:
to assist you to become a leader and risk manager, and • Complete online content, learning activities, and multiple-
to address the range of challenges and behaviours that choice questions
your business might encounter operating in a higher risk
• Participate in an online discussion forum (held daily)
environment.
• Complete the written assessment
Research shows that assaults at licensed premises are likely
• Participate in a one-on-one live assessment with a trainer
to occur than non-licensed premises. These often occur
You are required to upload a copy of your Interim Certificate
between midnight and 3.00am. The good news is there
or Competency Card in the final assessment.
is a lot you can do to prevent alcohol-related harms from
occurring as a result of your business activities. Please see the Assessment section of this course on our
website for further details.
You have a responsibility to take a risk-based approach and
lead your staff as well as engage with your local or broader
community, to reduce the harm associated with alcohol and
contribute to creating a sustainable and vibrant industry.
Accredited
Non-compliance with the NSW liquor laws can result in the
No.
suspension or cancellation of your licence, and you can be
banned from holding a liquor licence (or having a financial
interest in a licence) for a significant period of time. Target Audience
Note: Before you complete this training, you will need to hold Advanced Licensee training is an additional course
a valid NSW competency card or interim certificate issued by for people who operate a business in a higher risk
a Liquor & Gaming NSW approved training provider for the environment – for example, businesses that trade
following courses: regularly after midnight.
• NSW Licensee Training.
Duration
Course Objectives 6 – 8 hours depending on your currently level of
By the end of the course, you should understand: knowledge.
• Liquor regulation in higher risk environments
• How to lead a culture of compliance
Related Training
• Government and industry approaches to reducing alcohol Responsible Service of Alcohol, NSW Licensee
related harms Training
• How to minimise the risk of alcohol related harms in your
business
• The best practice strategies for control risks in your
business
13RESPONSIBLE SERVICE OF GAMBLING (RSG) - QLD
Unit Code Assessment Type
SITHGAM001 You will be assessed using three methods:
This online course describes the performance outcomes, Multiple-choice questions
skills, and knowledge required to provide responsible The course is broken down into small, manageable sections
gambling services, and to assist patrons who have issues with designed to improve your learning. At the end of each section
problem gambling. is a multiple-choice quiz.
Responsible gambling services must be provided wherever Written questions
gambling activities are undertaken. In the hospitality industry,
Read the question and type your answer in a box provided.
the gambling environment is usually referred to as the gaming
These questions draw from all parts of the course.
area and is typically present in a range of venues such as
hotels, motels, clubs, pubs, and casinos. Video Assessment
There are two (2) video assessments that require you to
Course Objectives respond to gamblers showing the signs of problem gambling.
You are required to be 100% visible in each video assessment.
In this course, you will learn to: We match the person in the video to the photo ID you provide
• Implement responsible gambling practices by: during the ID verification process.
o Following responsible gambling service procedures Please see the Assessment section of this course on our
according to relevant state and territory legislation website for further details.
and industry and organisational policy and codes of
conduct.
o Communicating with appropriate personnel on Accredited
gambling related incidents, situations and their
compliance with legislation and industry and Yes.
organisational policy.
o Maintaining accurate records of gambling related Target Audience
incidents and associated staff action according to Anyone who wants to carry out gaming duties in a
industry and organisational policy and procedures. licensed venue in the State of Queensland. Common
o Ensuring gambling environmental features support occupations for people holding an RSG certification are
responsible gambling policies within scope of own gaming room attendants, cashiers, Keno operators, or
responsibility. TAB operators.
• Provide information and assistance to customers about
problem gambling by: Duration
o Providing accurate and appropriate information on
5 – 6 hours
problem gambling to customers on request.
o Following procedures for self-exclusion and exclusion
according to legislation, industry and organisational Related Training
policy, and confidentiality and privacy requirements. It is strongly recommended that any person taking the
o Displaying signage and information related to RSG course also takes the Customer Liaison Officer
responsible gambling in appropriate places visible online course.
to players, according to legislative, industry and
organisational requirements.
o Upon request, providing information on available
support services according to confidentiality and
privacy requirements, and legislative, industry and
organisational requirements.
14CUSTOMER LIAISON OFFICER
Our Customer Liaison Officer (CLO) course is designed Assessment Type
to assist venues and gaming staff meet their legislative
requirements when operating or working for a gambling The course is broken down into sections. At the end of each
venue in Queensland. In your role as Customer Liaison section is an assessment. You are required to answer all
Officer (CLO), you are responsible for your venue’s questions in all sections correctly in order to pass the course
compliance with the gambling Code of Practice, as well as and receive a completion certificate.
supporting problem gamblers and managing exclusions.
Note: This course is an industry course valid only in Accredited
Queensland and expands on the SITHGAM201 Provide
Responsible Gambling Services course and covers both No.
legislative and code of practice requirements.
Target Audience
Course Objectives This course is suitable for managers, supervisors and
In this course, you will learn how to: gaming staff who act in the role of Customer Liaison
Officer. This course is valid in Queensland only.
• Assist patrons who approach for assistance
• Assist third party members who approach for assistance in
relation to a family member or friend
Duration
• Assist patrons in providing information on self-exclusions 2 - 4 hours.
• Maintain relevant forms and registers relating to
exclusions Related Training
• Provide information to staff regarding patrons who are Responsible Service of Gambling (RSG)
excluded from venue
• Ensure the venue complies with legislation regarding
problem gambling
• Ensure information is provided to patrons regarding
counselling services, odds on winning, and any other
relevant information and signage
• Aid staff with gambling-related problems
15ALLERGEN MANAGEMENT
Allergens can be life-threatening, and allergen incidents
are on the rise. It is essential for anyone working with food
Accredited:
to understand allergens and their associated risks and
responsibilities. No.
Allergen Management is a non-accredited course is designed
to provide awareness and knowledge of allergens, allergen Target Audience
risks, and the importance of having controls in place. Greater This course is for anyone who would like to learn
allergen knowledge and awareness benefits both individuals more about the different food allergens, the foods
and the companies they represent. these allergens are present in, and how to implement
allergen controls. This is a great foundational course
Course Objectives for people in the hospitality and food industries.
In this course, you will learn to:
Duration:
• Identify an allergen
6 – 8 hours.
• Identify allergen risks
• Implement allergen controls
Related Training:
Assessment Type: Introduction to Food Safety, Food Handling Certificate
(Level 1), Food Safety Supervisor
The course is broken down into sections. At the end of each
section is an assessment. You are required to answer all
questions in all sections correctly in order to pass the course
and receive a completion certificate.
16INTRODUCTION TO FOOD SAFETY
This course provides an overview of the foundations of basic
food handling and will give you the skills and knowledge
Accredited
required to prepare and handle food safely.
No.
Course Objectives
Target Audience
In this course, you will learn to:
This is a great foundational course that is suitable for
• Follow hygiene procedures and identify hazards anyone who would like to learn more about the basics
• Report any personal health issues of food safety.
• Prevent food and other item contamination
• Prevent cross contamination by washing hands Duration
5 – 6 hours
Assessment Type
In this course, you will be assessed using: Related Training
• Multiple-choice questions - there are a number of sections Food Handling Certificate (Level 1), Food Safety
in this course. At the end of each section is an assessment. Supervisor (Level 2), Allergen Management, Waiter
You are required to study each section in sequence and Skills, Barista Basics, Wine Knowledge, Beer
answer every question correctly to move onto the next Knowledge, Cocktails and Spirits, Customer Service
section. All questions must be answered correctly to
complete the course.
• Case studies and project questions - there are multiple
case studies and project questions to simulate the work
environment. Taken from the whole course, the case
studies and projects are designed to put your knowledge
into practice in real life situations. Case studies and project
questions require multiple-choice answers.
17FOOD HANDLING CERTIFICATE
Use Hygienic Practices for Food Safety (Level 1)
Unit Code
SITXFSA001 Accredited
This course outlines the performance outcomes, skills, and Yes.
knowledge required to use personal hygiene practices to
prevent the contamination of food that might cause food- Target Audience
borne illnesses. It requires the ability to follow predetermined
Anyone that is interested in or needs to take food
organisational procedures and to identify and control food
safety training/food hygiene training.
hazards.
The course applies to all organisations with permanent or
temporary kitchen premises or smaller food preparation or
Duration
bar areas. • Online assessment modules – 5 - 6 hours (self-
paced)
Course Objectives • Supervisor report – total of 12 hours (completed
over three separate shifts – each shift must be four
In this course, you will learn: hours in length)
• The obligations of food handlers under current legislation
• The correct food handling and storage practices Related Training:
• Potential hygiene risks Allergen Management, Introduction to Food Safety,
• The Correct methods of cleaning and sanitising Food Safety Supervisor – Participate in Safe Food
Handling Practices (Level 2), Food Safety Supervisor
• The standards of personal hygiene for food handlers
(Level 1 & 2 Combined)
• The risk of food-borne illness (food poisoning)
Assessment Type
In this course, you will be assessed using the following:
• Multiple-choice questions - there are a number of sections
in this course. At the end of each section is an assessment.
You are required to study each section in sequence and
answer every question correctly to move onto the next
section.
• Case studies and project questions - there are multiple
case studies and project questions to simulate the work
environment. Taken from the whole course, the case
studies and projects are designed to put your knowledge
into practice in real life situations. Case studies and project
questions require multiple-choice answers. This works in
the same way as the multiple-choice questions work. You
may need to refer to the PDF of the course notes.
• Supervisor Report - After you complete the online
assessment, you are required to complete and return a
Supervisor Report. The report forms are part of the overall
assessment. The report is located in the final assessment
of the course.
Please see the Assessment section of this course on our
website for further details including information on who can
sign off on your supervisor report and what to do if you’re not
currently working in the food industry.
18FOOD SAFETY SUPERVISOR
Participate in Safe Food Handling Practices (Level 2)
Unit Code
SITXFSA002 Accredited
This course looks at the procedures that need to be Yes.
implemented to maintain high standards of food safety. This
course also addresses food safety systems. Many basic Target Audience
food handling and hygiene rules and procedures have been
Those in a supervisory position. In order to obtain
discussed in the prerequisite unit SITXFSA001 Use Hygiene
the Food Safety Supervisor certification, you must
Practices for Food Safety. They will not be covered in detail
complete both Levels 1 - Use Hygienic Practices for
again in this unit. It is strongly recommended that you review
Food Safety and Level 2 - Participate in Safe Food
Use Hygiene Practices for Food Safety before commencing
Handling Practices.
this course.
Course Objectives Duration
• Online assessment modules – 5 - 6 hours (self-
In this course, you will learn to:
paced)
• Follow a food safety program • Supervisor report – total of 12 hours (completed
• Store food safely over three separate shifts – each shift must be four
• Prepare food safely hours in length)
• Provide safe single use items
• Maintain a clean environment
Related Training
• Dispose of food safely Food Handling Certificate, Allergen Management
Assessment Type
You are assessed using four (4) methods:
• Multiple-choice Questions - there are a number of sections
in this course. At the end of each section is an assessment.
You are required to study each section in sequence and
answer every question correctly to move onto the next
section.
• Case Studies & Project Questions - there are multiple
case studies and project questions (simulated work
environment). Taken from the whole course, the case
studies and projects are designed to put your knowledge
into practice in real-life situations. Case studies and project
questions require multiple-choice answers. This works in
the same way as the multiple-choice questions worked.
You may need to refer to the PDF of the course notes.
• Supervisor Report - After you complete the online
assessment, you are required to complete and return the
Supervisor Report. The report forms are part of the overall
assessment. The report is in the final assessment of the
course.
Please see the Assessment section of this course on our
website for further details including information on who can
sign off on your supervisor report and what to do if you’re not
currently working in the food industry.
19FOOD SAFETY SUPERVISOR (Level 1 & 2 Combined)
Unit Code Assessment Type
Combined SITXFSA001 Use Hygiene Practices for Food • Multiple-choice Questions - there are a number of sections
Safety & SITXFSA002 Participate in Safe Food Handling in this course. At the end of each section is an assessment.
Practices. You are required to study each section in sequence and
answer every question correctly to move onto the next
section.
Description
• Case Studies & Project Questions - there are multiple
This course provides complete Food Safety Supervisor
case studies and project questions (simulated work
training. This course is recognised in all states and territories
environment). Taken from the whole course, the case
except NSW, is valid for all industry sectors, and meets
studies and projects are designed to put your knowledge
all legal requirements for Food Safety Supervisor training
into practice in real-life situations. Case studies and project
throughout Australia.
questions require multiple-choice answers. This works in
This course outlines the performance outcomes, skills, and the same way as the multiple-choice questions worked.
knowledge required to use personal hygiene practices to You may need to refer to the PDF of the course notes.
prevent the contamination of food that might cause food- • Supervisor Report - After you complete the online
borne illnesses. It requires the ability to follow predetermined assessment, you are required to complete and return the
organisational procedures and to identify and control food Supervisor Report. The report forms are part of the overall
hazards. This course also assesses the procedures that need assessment. The report is in the final assessment of the
to be implemented to maintain high standards of food safety course.
and addresses food safety systems.
Please see the Assessment section of this course on our
website for further details including information on who can
Course Objectives sign off on your supervisor report and what to do if you’re not
currently working in the food industry.
In this course, you will learn:
• The obligations of food handlers under current legislation
• The correct food handling and storage practices Accredited
• Potential hygiene risks
Yes.
• The Correct methods of cleaning and sanitising
Target Audience: Those in a supervisory position.
• The standards of personal hygiene for food handlers
In order to obtain the Food Safety Supervisor
• The risk of food-borne illness (food poisoning) certification, you must complete both Levels 1 - Use
• Follow a food safety program Hygienic Practices for Food Safety and Level 2 -
• Store food safely Participate in Safe Food Handling Practices.
• Prepare food safely
• Provide safe single use items Duration
• Maintain a clean environment • Online assessment modules – 6-8 hours (self-
• Dispose of food safely paced)
• Supervisor report – total of 12 hours (completed
over three separate shifts – each shift must be four
hours in length)
Related Training
Allergen Management
20FOOD SAFETY SUPERVISOR AGED CARE & CHILD CARE
This course consists of three (3) units. These units are: Assessment Type
HLTFSE001 – Follow basic food safety practices You are assessed using the following methods:
HLTFSE007 – Oversee the day-to-day implementation of food • Multiple-choice questions
safety in the workplace
• Written questions
HLTFSE005 – Apply and monitor food safety requirements • Project-based assessment including:
These three units make up the Food Safety Supervisor o Non-conformance action plan
Certificate for the Health and Childcare Industry. These units o Food safety meeting
are approved and recognised by every Australian State and
• Three (3) Supervisor Reports
Territory. You will receive all three units on the one certificate.
*See the website for further details on each assessment type.
Course Objectives
In this course, you will learn:
Accredited
• The obligations of food handlers under current legislation
• The correct ways of food handling and storage Yes.
• Potential hygiene risks
• Correct methods of cleaning and sanitising
Target Audience
• The standards of personal hygiene for food handlers Anyone wanting to work or is currently working around
food in the Aged Care or Child Care industries.
• The risk of food-borne illness (food poisoning).
• To implement and monitor the food safety program
• To identify food hazards
Duration
• To monitor food safety hazards The online component of the course takes
approximately 18-24 hours to complete (depending
• To record results and monitoring information
on your existing knowledge). You will also need to
• How to communicate food safety requirements and factor in projects and the completion of the supervisor
procedures to others in the workplace reports.
• How to ensure that personnel in the food area are
*Please read the assessment tab for this course on
supported to meet food safety requirements.
our website carefully for more information.
• The recording requirements in relation to food safety
according to regulatory standards
Related Training
• Operational policies and procedures to ensure food safety
21BARISTA BASICS
Our Barista Basics course is designed to give students the
basic knowledge and skills required to produce and serve
Accredited
espresso coffee beverages using commercial espresso
machines. No.
The student will learn how to advise customers on coffee
beverages, select and grind coffee beans, prepare and Target Audience
assess espresso coffee beverages and to use, maintain and This course is great for anyone who would like to learn
clean espresso machines. the basic skills needed to be a barista.
This is a non-accredited course, and you will receive a
Certificate of Completion. Duration
2 - 4 hours.
Course Objectives
In this course, you will learn how to: Related Training
• Organise a coffee workstation Customer Service, Beer Knowledge, Cocktails &
• Select and grind coffee beans Spirits, Wine Knowledge, Responsible Service of
• Advise customers on espresso coffee Alcohol, Allergen Management
• Extract and monitor quality of espresso
• Texture milk
• Serve espresso coffee beverages
• Clean espresso equipment
Assessment Type
The course is broken down into sections. At the end of each
section is an assessment. You are required to answer all
questions in all sections correctly in order to pass the course
and receive a completion certificate.
22MEDICAL TERMINOLOGY
Unit Code • One (1) project assessment that consists of:
o Interpreting medical terminology and abbreviations
BSBMED301
o Completing a form with medical terminology including
Description: Working in a medical environment requires the checklists
correct use medical terminology. This nationally accredited
• Video Recording
course will provide you with the skills and knowledge you
need to correctly interpret and apply medical terminology Please see the Assessment section of this course on our
appropriately and kickstart your new career! website for further details including information on how to
submit video recordings.
Course Objectives
In this course, you will learn:
Accredited
Word building – the prefixes, suffixes, and root words
commonly used in the medical industry. Yes.
Body systems – each system of the body is covered.
Target Audience
Abbreviations – what these abbreviations mean and when
Anyone interested in/currently working in a
they are used.
receptionist position at an allied health or medical
surgery.
Assessment Type
The course is broken down into small, manageable sections, Duration
designed to improve your learning. At the end of each
25 - 30 hours depending on your existing knowledge
section, there is a practical assessment that allows you to
level.
demonstrate your newly attained knowledge and skills.
Throughout the course there are practice activities before
each assessment, which allow you to check your own
Related Training
progress, before commencing the assessments. These are
not compulsory but give you a chance revise and prepare
before starting the assessment.
The assessments for this course include:
• One (1) multiple-choice assessment on Prefixes, Suffixes
and Root Words
• One (1) multiple-choice assessment on Acronyms and
Abbreviations
• One (1) listening assessment with multiple-choice questions
• One (1) project assessment that consists of:
o Completion of a checklist
o Handling a complaint
o Leaving a phone message (via video recording)
o A case study on reading, understanding and applying
written instructions with medical terminology
o Creating a medical fact sheet for patients
o Verbally explaining medical information to a patient (via
video recording)
23STRONGER BOARDS: GOVERN TO GROW
This Stronger Boards course will provide you with essential
governance education for the 21st Century and allows you to
Accredited
study at your own pace, as well as compare your learnings
with fellow board/committee members. No.
You are joining the tens of thousands of active community
members who want to provide good governance and strong Target Audience
leadership in Australia. This course is designed to help you This course is designed for members of not-for-profit
understand and act on these qualities so you can meet legal management committees or boards of directors, such
requirements and proudly lead and grow your organisation as sporting organisations, community organisations,
into the future. service groups, youth organisations, school PandCs
As most people are at different levels of knowledge and and environmental organisations. It is also designed
understanding on a board, this course is designed to create a for people who are keen to become a member of a
common level of understanding and a structure to apply what board or committee and want to learn about governing
you have learnt to your board meetings. You will learn how well, leading, and growing an organisation.
to work better as a team, identify individual strengths, and
harness differences. Duration
Each module will take approximately 60-90 minutes
Course Objectives to complete depending on previous skills and
In this course, you will address 10 modules over 3 key areas – knowledge. The course is self-paced and there
these key areas are: is no time limit for completion of the course. It is
recommended to complete one module per week or
Key Area 1 – Govern Well month, depending on the decision by your board. This
Key Area 2 – Lead with Strength course can be completed individually or as a study
group with your fellow board members. It is advised
Key Area 3 – Grow Sustainably
not to complete the course in one sitting.
Assessment Type Related Training
The course is broken down into sections. At the end of each
section is an assessment. You are required to answer all
questions in all sections correctly in order to pass the course
and receive a completion certificate.
24MICRO-CREDENTIAL COURSES Clear to Work’s micro-credential courses are short courses designed to provide foundational knowledge on a wide array of topics and to help you improve on a specific skill. These are great courses to help you develop greater soft skills, build out your resume, improve career prospects, and maintain currency in your field.
ADAPTING LEADERSHIP STYLES
This course is designed to provide an overview of various
leadership styles, their strengths and weaknesses, and assess
Accredited
which styles are ideal in each situation. When we lead for
the first time, we might adopt a style of leadership that we’ve No.
experienced from someone else, or that we’ve heard or read
about. If it seems to work, we may stick with it; it becomes Target Audience
‘our’ style.
This is a great course for anyone who aspires to
There are many approaches available. A good leader can move into a leadership position or has recently been
adapt their style according to situations and people involved. promoted into a leadership role.
Course Objectives Duration
In this course, you will learn: 2 - 4 hours depending on your existing level of
• To understand different leadership styles knowledge.
• To identify the style(s) you’re most comfortable with
• The importance of adapting your style to different Related Training
situations Professional Supervisor, Being a Team Player,
Developing Emotional Intelligence, Manage People
Assessment Type Performance
This course is broken down into multiple sections. At the
end of the course there is a final quiz that draws questions
from information covered in each section. You must get all
questions right in order to pass the course and receive a
completion certificate.
26BEER KNOWLEDGE
Do you know the difference between an ale and a lager?
Do you know what style of beer to serve with oysters? This
Accredited
course provides valuable information about beer styles, food
matching, and the brewing process. No.
Course Objectives Target Audience
In this course, you will learn about: Whether you’re working in a brewery, bar, restaurant,
or any other establishment that serves beer, it’s always
• The history of beer
a good idea to ensure you have good foundational
• The brewing process knowledge surrounding beer. This is a great course for
• Elements of beer styles anyone needing to brush up on beer knowledge.
• The difference between an ale and lager
• How to taste beer Duration
• How to serve beer 2 - 4 hours depending on your existing level of
• Beer and food matching knowledge.
• How to sell a beer
Related Training
Assessment Type Customer Service, Wine Knowledge, Barista Basics,
The course is broken down into sections. At the end of each Cocktail and Spirits, Responsible Service of Alcohol,
section is an assessment. You are required to answer all Allergen Management
questions in all sections correctly in order to pass the course
and receive a completion certificate.
27BEING A TEAM PLAYER
Teamwork is essential in any successful organization. To
have an effective team, an organisation must be comprised
Accredited
of individuals who pride themselves on being great team
players. Many of us would consider ourselves to be team No.
players, but are we really? Do we know what it takes? Every
person in an organisation brings skills and strengths to the Target Audience
table. Understanding how to use them within the context of a
team is vital to help an organisation succeed. This course is appropriate for every level of employee
within an organisation.
Course Objectives
Duration
In this course, you will learn to:
2 - 4 hours depending on your existing level of
• Understand the definition of, and know the difference knowledge.
between, a team player and a non-team player
• Learn the qualities possessed by a team player
Related Training
• Determine what type of team player you are and
understand your place in a team Developing Emotional Intelligence, Negotiation and
Persuasion
• Know and understand what it takes to be a team player
• Discover the different types of teams that exist within a
company
• Learn what working together as a team looks like
• Learn the different types of workplace teams organisations
need to succeed
• Develop strategies to improve teamwork
Assessment Type
The course is broken down into sections. At the end of each
section is an assessment. You are required to answer all
questions in all sections correctly in order to pass the course
and receive a completion certificate.
28BODY LANGUAGE AS A SALES TOOL
Body language can make or break our efforts to establish
long term, trusting relationships. It can help reinforce and
Accredited
add credibility to what we say, or it can contradict our words.
Understanding the signals you are sending, as well as being No.
able to read the signals that your clients are sending, is an
essential skill in sales. What is your body language saying Target Audience
about you?
This course is for anyone in a sales position who
would like to learn more about body language as a
Course Objectives sales tool.
In this course, you will learn to:
• Apply your knowledge of body language to improve Duration
communication 2 - 4 hours depending on your existing level of
• Understand the impact of space in a conversation knowledge.
• Understand the nuance of body language from a range
of areas including your face, eyes, hands, arms, legs, and Related Training
posture
Customer Service
• Use mirroring and matching, pacing and leading
techniques to build rapport
• Dress for success
• Shake hands with confidence
Assessment Type
The course is broken down into sections. At the end of each
section is an assessment. You are required to answer all
questions in all sections correctly in order to pass the course
and receive a completion certificate.
29COCKTAILS & SPIRITS
Do you know the difference between a rum and bourbon? Do
you know how they are made? Do you know how to make a
Accredited
Long Island Iced Tea?
No.
Our Cocktails and Spirits course will provide you with
valuable information about spirits, cocktails, and how to
sell cocktails. This is a non-accredited course, and you will Target Audience
receive a Certificate of Completion. This course provides a foundational overview of spirits
and cocktails and is designed for anyone who would
Course Objectives like to learn more about this topic.
In this course, you will learn about:
Duration
• What a spirit is
2 - 4 hours depending on your existing level of
• Types of spirits and their origins
knowledge.
• The distilling and fermentation process
• The use of spirits in cocktails
Related Training
• Advertising and preparing cocktails
Customer Service, Beer Knowledge, Barista Basics,
• Presenting cocktails
Wine Knowledge, Responsible Service of Alcohol,
Allergen Management
Assessment Type
The course is broken down into sections. At the end of each
section is an assessment. You are required to answer all
questions in all sections correctly in order to pass the course
and receive a completion certificate.
30CONFLICT RESOLUTION IN THE WORKPLACE
Conflict Resolution in the Workplace explores the skills
needed to effectively manage conflict so that you can
Accredited
approach disagreements with confidence and keep your
professional relationships intact. If conflict in the workplace is No.
left unresolved, it can interfere with teamwork, productivity,
and damage relationships. Success in dealing with conflict Target Audience
comes from understanding how you behave, and how you
can influence other people. This is a great foundational course for those wanting
to improve their conflict resolution skills.
You will be given the tools to manage difficult conversations
effectively to get the best results out of them. In turn, you will
be able to transform difficult situations into opportunities for Duration
growth. Understanding how to make conflict constructive is 2 - 4 hours depending on your existing level of
key! knowledge.
Course Objectives Related Training
In this course, you will learn to: Managing Stress, Managing Anger, Developing
• Identify some causes of difficult behaviour and conflict Emotional Intelligence
• Recognise how anger affects you physically, emotionally,
and mentally
• Understand the concept of assertive anger and implement
appropriate anger management techniques
• Respond effectively to another person’s anger
• Apply techniques to prevent problems from happening
and/or deal with them
• more effectively
• Apply the three-step Conflict Resolution Model to deal with
difficult people and situations
• Prepare for difficult conversations and apply steps to help
them go smoothly.
Assessment Type
The course is broken down into sections. At the end of each
section is an assessment. You are required to answer all
questions in all sections correctly in order to pass the course
and receive a completion certificate.
31CUSTOMER SERVICE
We all know customer service is important. But why? Sam
Walton (1918-92), founder of Wal-Mart, sums up the answer
Accredited
precisely with the following quote:
No.
“There is only one boss. The customer, and he/she can fire
everyone in the company, from the Chairman down, simply by
spending his money somewhere else.” Target Audience
This course will introduce you to the essentials of providing This is a great foundational course for anyone who
awesome customer service. You will learn how to sell, up wants to improve their customer service skills.
sell, and cross sell. You will also learn how to turn a customer Whether you’re just starting out in a role that provides
complaint into a sales opportunity. This course provides a customer service or you’re just needing a refresher,
high-level overview of the customer service skills needed for this is a great way to brush up on important customer
those working within the service industries and applies to the service skills.
full range of tourism, hospitality, retail, and personal services,
including those involved in food and beverage service, Duration
housekeeping, and front office.
2 - 4 hours depending on your existing level of
knowledge.
Course Objectives
In this course, you will learn: Related Training
• Who your customers are Beer Knowledge, Wine Knowledge, Barista Basics,
• How to identify what your customer wants Cocktail and Spirits, Responsible Service of Alcohol,
• Why it pays off to provide what your customer wants Allergen Management
• How to manage relationships with your customers
effectively
• How to resolve difficulties and complaints in a way that
maintains, and even improves, your relationship with the
customer
Assessment Type
The course is broken down into sections. At the end of each
section is an assessment. You are required to answer all
questions in all sections correctly in order to pass the course
and receive a completion certificate.
32DEVELOPING EMOTIONAL INTELLIGENCE
Develop your emotional intelligence to cultivate successful
workplace relationships, increase productivity, and kick
Accredited
personal and organisational goals. When you possess a
strong emotional awareness and a clear understanding of No.
inter-personal and inter-group dynamics, you dramatically
increase the chances of both personal and organisational Target Audience
success. To successfully cultivate positive personal and
professional relationships you need to be self-aware, have an This course is designed for anyone looking for
collection of communication techniques, and build a culture of strategies to raise productivity, boost team morale, and
trust and cooperation. foster positive working relationships.
Course Objectives Duration
In this course, you will learn to: 2 - 4 hours depending on your existing level of
knowledge.
• Develop and use emotional intelligence
• Increase self-awareness, self-management, social
Related Training
awareness, and relationship management in the workplace
• Identify the impact of your emotions on others in the Managing Workplace Stress, Managing Anger,
workplace Adapting Leadership Styles, Managing People
Performance, Conflict Resolution in the Workplace
Assessment Type
The course is broken down into sections. At the end of each
section is an assessment. You are required to answer all
questions in all sections correctly in order to pass the course
and receive a completion certificate.
33HAPPINESS AND WELL-BEING
Whether creating a workplace wellness program from
scratch or enhancing what you already have, it’s important
Accredited
to understand the important things in our lives and develop
a plan to balance our objectives to be healthier and happier. No.
This course explores the processes to help you understand
your work-life balance and practical steps towards a healthier Target Audience
and happier life.
This course is appropriate for anyone who would like
to learn more about establishing a work-life balance
Course Objectives and strategies we can implement to feel happier and
In this course, you will learn to: healthier.
• Use the Wheel of Life tool
• Understand the Life-Career Rainbow
Duration
• Improve physical health and well-being at work 2 - 4 hours depending on your existing level of
knowledge.
• Practice mindfulness in the workplace
• Take practical steps towards a happier life
Related Training
Assessment Type Managing Workplace Stress, Managing Anger
The course is broken down into sections. At the end of each
section is an assessment. You are required to answer all
questions in all sections correctly in order to pass the course
and receive a completion certificate.
34INTERVIEW SKILLS
In this online course you will identify and learn the key
components of a well written resume and cover letter. You will
Accredited
explore how to prepare for an interview and become familiar
with the types of questions to expect, as well as the questions No.
you should think about asking. You will learn how to prepare
for second interviews, testing and shadowing, as well as how Target Audience
to follow up on your interview sessions.
Whether you’re wanting to enter the workforce for the
first time or are just needing a refresher, this course is
Course Objectives suitable for anyone wanting to develop and improve
In this course, you will: their interview skills.
• Discover the key components and importance of a well
written resume and cover letter Duration
• Explore the job search process 2 - 4 hours depending on your existing level of
• Understand the different types of interview questions and knowledge.
how to prepare to answer them
• Apply the most effective ways to prepare for an interview, Related Training
including how to present yourself professionally
• Learn how to express yourself effectively
• Learn how to ask for feedback following an interview
Assessment Type
The course is broken down into sections. At the end of each
section is an assessment. You are required to answer all
questions in all sections correctly in order to pass the course
and receive a completion certificate.
35You can also read
