THESPARK - Utah Power Credit Union
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THESPARK VISITING WITH MEMBER-OWNERS IS ONE OF THE THINGS I ENJOY MOST about working for the Credit Union. A lineman friend recently stopped by the office. While that’s not that unusual, on this visit he wasn’t dressed in typical lineman gear. He was wearing a vintage Reddy Kilowatt costume! UPCU and Utah Lineman’s Rodeo Committee member, Jennylynn Tillotson-Deveraux, rescued the costume from the trash and kept it safely stored for many years. She said she thought that someone would appreciate its significance and eventually find a use for the relic. Jenny convinced Rodeo Chairman, Justin Halloran, to dress in the costume to make the official donation to the Credit Union. Needless to say, this visit was an especially memorable one. The Credit Union has been collecting important memorabilia like this for many years. And, I am really excited to report that in the next few weeks we will complete a permanent display of some of the things we have accumulated. We are calling the space The Induction, and the first location will be at our Main Office in Murray. Exhibited items will rotate and include background information and stories to not just preserve but to celebrate all our history and association. I want to extend my appreciation to all those who have given pieces of their own past for The Induction. We welcome future donations you feel are worthwhile to share with others. I promise they will always be safe (and honored!) at the Credit Union. Inside Fall 2019 You’ve probably seen that market interest rates for deposits have started to decrease again, and forecasters speculate this trend will continue Ask Penny Q & A throughout the year. In September, the Board of Directors voted to keep the regular share dividend rate at 1.25% APY, which is more than 10 times Utah’s Coal Country the average rate paid by credit union peers that we track in Utah. Are you Reddy? The Board also set the 12-month certificate rate at 2.50% APY, which Service Milestones is the highest that can be found. If you’re in the market for a CD, I encourage you to act quickly. Thank you for your membership and ownership in Utah Power Credit Union. On behalf of the Board and our staff, we all look forward to creating financial power, and special memories, with you and your family for many years in the future. RYAN POLLICK President & CEO UTAHPOWERCU.ORG (801) 708-8900
Ask PennyWeiss A Team with a Dream Resident UPCU expert, Penny Weiss, Utah is one of America’s top coal producing states because of the amount of coal mined can answer any questions you may in Carbon and Emery counties. Over the past 18 years, coal production has declined have about the Credit Union, your resulting in job loss, depreciation of houses, and out-migration in these areas. accounts, or membership. Utah Coal Country Strike Team was formed after recognizing the need to preserve Q. The Credit Union recently financed my auto the unique histories of small towns in both counties. The team is a multidisciplinary, loan with the low rate of 3.49% APR. My sister’s mission focused group whose goal is to raise the income of 10,000 households rate from another institution is much higher. in Carbon and Emery counties by 10% by 2020. Their plan consists of four I told her she needs to be a member of my Credit interventions. The first is to create Silicon Slopes Eastern, a hub of remote worksites Union to take advantage of the lower rate. in Price to complement Utah’s rapidly expanding tech sector, as well as information Can you explain who is eligible for membership? technology training, certifications, scholarships, and internships. The second A. Parents, siblings, spouses, and children is to establish a tourism infrastructure by supporting projects that draw visitors of all members are eligible to join the Credit Union. to trails, campgrounds, and store fronts on main streets. The next is to revitalize After your sister becomes a member, her spouse housing stock to help families increase wealth and create a more attractive and children are eligible. The family tree continues community. Finally, the group plans to establish custom economic incentives to grow and extends to each member’s parents, to activate development in the counties. siblings, spouses, and children. Your sister can easily The team’s proposal resonated with the Alliance for the American Dream, earning start a membership application on our website, them one of five spots to compete for up to $1 million in funding after a final utahpowercu.org, or by stopping into pitch-competition this past summer. The Strike Team was awarded $900,000 in direct any of our locations. and matching funds from the University of Utah and Schmidt Futures. Q. My savings account and mortgage loan Price City Mayor and co-chair of the Strike Team, Mike Kourianos, said, are with the Credit Union, but my checking “I am overwhelmed with gratitude. This is a tremendous investment in our vision account is at a bank. Can you tell me about for Price and all of Utah coal country. The funding will help us diversify our economy, the checking account options you offer? allow us to invest in infrastructure, and give us a path toward a vibrant economic A. Our completely free Power Checking Account future.” A lifelong resident of Price, Kourianos believes in the future ahead, saying this requires no minimum balance, no monthly fee, project, “is about keeping our children and grandchildren in our community. The Strike and offers unlimited check writing. Make use of our Team brings together the strength of our people, our schools, our businesses, automatic transfer from savings feature which and our funding partners to shape a bright new future for Utah’s Coal Country.” ensures you’ll earn the high savings interest rate that we’re known for. Additional benefits include cashier’s checks, money orders, and one free box of checks every 12 months. Mobile Check Deposit, which makes it easy to deposit checks right from your phone, is easily activated upon opening an account. Employee Service Milestones: 20 Years: Crystal Dorrell, Main Office Collene Lyons, Huntington Office 15 Years: Kathy Giatras, North Temple Office 10 Years: Sherrie Vlamakis, Price Office Reddy Kilowatt costume donated by Jennylynn Tillotson-Deveraux for the Credit Union museum, The Induction. FALL 2019
Five years ago, the Murray office welcomed Becky Baggett as Human Resource and Employee Education Development Manager. Becky is exceptional in her role at the Credit Union because of her kind heart and willingness to help anyone she meets. In 2005, Becky returned to the workforce after her husband had health trouble and knew she needed a degree. Not only did she complete a Bachelor’s in Business Management, she earned a Master’s in Adult Education while working and raising her five children. Becky is passionate about adult education, which shows each month when she hosts trainings for Credit Union staff. When asked about her favorite part of her job, Becky replied, “What’s not to like? I am very fulfilled.” Outside of the Credit Union, Becky enjoys reading and making crafts of all kinds. She loves to read anything by Willa Cather, her favorite book is Villette by Charlotte Bronte, and she finishes at least 50 books a year. This summer, Becky welcomed her first grandchild and crafted him a quilt, an afghan, a crochet lion, and a handmade quiet book. Five Years of Service Amy Gonzales serves members in Northern Utah as a Relationship Officer in the Ogden office. Amy’s favorite part of working for the Credit Union is helping members with their financial needs and working with her co-worker, Robyn, in the office. Robyn says, “Amy is loved by members and everyone who works out of the Ogden office. She is a joy to be around.” As members come through the door and are warmly greeted by Amy’s beautiful smile, it’s clear that her members have become family. Amy is committed to building relationships and genuinely caring for her members’ financial needs. When not in the office, Amy is either working her other job or spending her time relaxing. Amy loves to sing, even though she says she can’t carry a tune, and wanted to try out for American Idol by singing “Greatest Love of All” by Whitney Houston. UTAHPOWERCU.ORG (801) 708-8900
Dividends Declared Credit Union Services The Board of Directors has declared Apple Pay Medallion Stamp Service a dividend on earnings for the third quarter ACH Transfers Mobile Banking of 2019 payable October 1, 2019. ATM Access Mobile Check Deposit Dividends are calculated using the daily balance Bill Pay Money Orders method and are credited to your account CDs Mortgage Loans the first day of the following quarter. Cash Advances Movie Discount Tickets 1.25% APY Regular Share Savings Cashier Checks NADA Blue Book & Individual Retirement Accounts Checking Accounts Notary Service .625% APY Business Share Savings Accounts Courtesy Pay Online Banking Credit Cards Safe Deposit Boxes APY = Annual Percentage Yield (Main & Price Branches) Debit Cards Direct Deposit Samsung & Android Pay First-Time Car Buyer Loans Share Savings First-Time Home Buyer Loans Shared Branching Home Equity Loans Signature Guarantee Mark Your Calendar IRAs Telephone Teller Vernal Holly Days November 29 & 30 Helper Electric Light Parade December 6 & 7 Our Offices Toll Free — All offices Balance Rock (Helper) 800-833-8897 100 W 200 N Helper, UT 84526 Salt Lake (Main) PH 435-472-5531 Offices Closed 957 E 6600 S SLC, UT 84121 FX 435-472-5091 October 14 PH 801-708-8900 Vernal In observance of Columbus Day FX 801-716-4670 646 E Main Street Vernal, UT 84078 November 28 & 29 Salt Lake (North) PH 435-789-5449 In observance of Thanksgiving 1407 W North Temple, 120 C FX 435-613-2360 SLC, UT 84116 December 25 PH 801-708-8990 Moon Lake (Roosevelt) In observance of Christmas Day FX 801-708-8929 800 W Highway 40 January 1 Roosevelt, UT 84066 Ogden In observance of New Year’s Day PH 435-722-0149 1438 W 2550 S FX 435-613-2361 Ogden, UT 84401 PH 801-781-6046 PowerTrust Casper FX 801-629-4334 4030 Plaza Drive, #5 Casper,WY 82604 Price PH 307-237-6764 370 E 100 N FX 307-237-5159 Price, UT 84501 PH 435-637-6159 PowerTrust Rock Springs FX 435-637-6259 601 College Drive Rock Springs,WY 82901 Huntington PH 307-362-1810 Our participation in the CO-OP gives you access to 30,000 surcharge 125 S Main Street FX 307-362-1289 FREE ATMS and over 5,000 credit union locations around the world. Huntington, UT 84528 PH 435-687-9535 FX 435-687-2621 UTAHPOWERCU.ORG
Chairman’s Report A hearty hello and new year greetings regarding activity within your account. Today’s technology makes it possible to each of you, the members for our members to conduct most of their Credit Union business remotely, of the Utah Power Credit Union lessens the need for additional brick and mortar, and allows us to use our family. On behalf of your Board Credit Union resources to better serve your financial needs. of Directors, I extend our thanks A special thank you goes out to those of you who are able to participate to you for your continued support in person at our Annual Meeting. It means a lot to UPCU that you are of UPCU and the great financial willing to take the time to attend the meeting and it’s yet another indication institution we know it to be. of the depth of loyalty shown by our members. We recognize that many Under the direction of our new of you aren’t able to attend, and hope that the periodic meetings we have President & CEO, Ryan Pollick, held, and will continue to hold, in areas geographically removed from the management team, and staff, Salt Lake City will give you an opportunity to join us and learn more about we have experienced another the level of services being offered by Utah Power Credit Union. banner year. Assets increased by 5% to $675,005,045. This is within Here’s to the continued success of UPCU, and in turn, to the continued the budgeted parameters set success of each of our members. We need all of you to be as successful at the beginning of the year and allows us to be competitive in the financial as possible and look forward to new opportunities to serve you in the market to attract new business, as well as to competently serve our existing future. Have a great 2019! members. Membership increased slightly to 26,366. At this level, we still have capacity to serve additional members and encourage you all to look for opportunities to bring members of your immediate and extended Russ Johnson families into the UPCU family. Net Income was up 18%, to $6,584,399, Chairman in part, facilitating the December 2018 giveback to our members. Utah Power Credit Union continues to work hard to safeguard your financial information through improvements to our website and mobile banking. Make sure you contact the Credit Union if you have questions Membership Means Financial Power
Presidents’ Report The traditions that have brought One of the biggest things that happened in 2018 was the Board Utah Power Credit Union success of Directors’ approval of a one-time giveback to all member-owners of the for nearly 84 years continue, Credit Union, which totaled $2.4 million. It has been humbling to hear and I am thrilled to give an overview from so many members who have expressed appreciation for the giveback, of some of the highlights for the year. and for their relationship with the Credit Union in general. The giveback The Credit Union ended 2018 reduced net worth to 13.54% — still one of the strongest in the country. with just over $675 million in assets An ongoing highlight is to see everyone associated with the Credit Union and 26,366 members spread across working hard to make certain that UPCU remains best in class. Not only 48 states, and even some in other financially, but as a true cooperative of like-minded, caring, responsible countries. These numbers represent (and wonderful!) people. As volunteers and staff, we are proud of the controlled and steady growth, work we do and what we have accomplished. But, we do not take which has been the philosophy of the any of the financial achievements I have reported for granted and will Board of Directors for many years. continue our efforts to ensure future success. We also know, and take Net income increased by over very seriously, that we are here because our relationship with you, $2 million, or 18%, and expenses and we remain committed to make you feel equally proud of your remained extremely low, 1.35% of assets, and many times lower than association with the Credit Union. To emphasize this, the Board recently other credit unions in the state and the country. Nearly $185 million was updated our mission statement. It’s now: funded in loans, the most in Credit Union history, and 12.68% higher Our Mission is to Ensure that Utah Power Credit Union than 2017, which was also a record-setting year. In fact, 95% of all loan Creates Financial Power with Our Members by applications were funded, an exceptionally high figure for our industry. Providing Excellent Value and Lifelong Relationships This indicates our willingness and ability to work with every single member and their needs for credit. Delinquency and bad debt write offs I promise that we will do whatever necessary to deliver on this mission remained very low, .13% and .06%, respectively. in 2019, and in the many generations that follow. UPCU’s website was enhanced by adding features requested by users, including self-directed bank to bank transfers. An in-house Credit Card Ryan Pollick Awards program was developed, giving more flexibility to cardholders, President & CEO and allowing for cash back point redemption.
Report of the Supervisory Committee Each year, the Board of Directors Institutions conducted a regulatory exam in 2018 covering financial appoints member-volunteers to serve reporting and the Credit Union’s management (both staff and volunteer). on the Supervisory Committee. We, the Supervisory Committee, report that through the above-mentioned It is our role to monitor, direct, efforts, the Bylaws and regulations that govern the Credit Union and work with the internal auditor are being followed. to provide audits of accounting functions and systems, and to review As Supervisory Committee members, we actively look for ways to improve policies and procedures. our knowledge and ability to fulfill this important role. We complete These activities ensure that the annually required training and attend industry conferences to ensure that Bylaws and regulations that govern we are current with credit union requirements. We will continue to work the Credit Union are followed. with management and the Board of Directors to keep our Credit Union strong, and simply the best. If, for some reason, you have any concerns We meet regularly to develop with Credit Union operations, we are available and ready to work with an audit plan used to focus the you until any issues are resolved. audits that are being conducted internally and by the Committee. We recently completed an update of the Credit Union’s risk analysis and have developed comprehensive Supervisory Committee audit plans for the next four years. Lloyd Ukena - Chairman In addition to our internal efforts, we engaged the services of Eide Bailly Jim Bean LLP in 2018 to conduct a required annual opinion audit of the John Grant Credit Union’s financial statements, and to also conduct an annual review Cindy Nagasawa-Cruz of Bank Secrecy Act compliance. A recent addition to our oversight has Dave Nelsen been to get an independent review of the Credit Union’s information Jeanine Thomson technology internal controls and operations, which was completed by CliftonLarsonAllen LLP, in 2018. The Utah Department of Financial Membership Means Financial Power
Minutes of the Annual Meeting | February 20, 2018 The Utah Power Credit Union Annual Meeting of members was held at the Mountain unique operating structure of the Credit Union works very well. America Exposition Center in Sandy, Utah on February 20, 2018 at 6:00 PM. Mr. Pollick invited Credit Union staff to the front of the room to be recognized for their There were 277 voting members of the Credit Union and a total of 443 in attendance. hard work and dedication. Members acknowledged the efforts of the staff with a rousing Chairman Russell Johnson welcomed members and thanked them for their support of the round of applause. Credit Union and for their attendance at the Annual Meeting. Mr. Pollick shared other highlights for 2017. He said the lowest rate in history was offered for Minutes of the Annual Meeting held February 21, 2017 were approved. holiday personal loans, which was well-received by members. He reported that the Board of Directors increased the dividend to 1.25%, compared to the national average of 0.06%. Chairman Johnson introduced the Board of Directors, Alternate Directors, and members A new office in Casper was opened, featuring a drive-up, ATM, and night depository. of the Supervisory Committee who were present at the meeting. He said that the Credit Union website and online banking, were completely redesigned, Susan Simkins, Nominating Committee Chairperson, explained the application process for which was a multi-year project. Chris Brems, VP of I/T, explained new features and members interested in running for positions on the Board of Directors. She said that Article showed images of the new site. He said that multi-factor authentication will help keep Four of the Credit Union Bylaws states that nine members are elected for three-year terms member accounts and personal information safe. Mr. Pollick thanked Mr. Brems and told the with an equal number of terms expiring at each Annual Meeting. audience that the entire online banking system was developed in-house, and that Mr. Brems Ms. Simkins reported that the nominees for the Board election at this meeting were and his staff spent countless hours ensuring the best online experience for members. Aaron Calderwood, Claudia Conder, Blake Dowding, Larry Ellertson, Cindy Nagasawa-Cruz, Mr. Pollick reviewed the financial results for 2017. He said income increased 9% and Rohit Nair, and Brent Parkin. Ms. Simkins noted that Ms. Conder was excused from the expenses increased by 6%. Dividends of $918,000 were paid, and assets grew meeting due to a family emergency. After each nominee briefly spoke, members were to $640 million, a 6% increase, or $34.6 million. Deposits increased $29.4 million, or 6%, asked to vote for three nominees. Ballots were gathered from those registered to vote at the and net worth increased $5.6 million, or 7%. The net worth ratio at the end of 2017 was election. Online and absentee ballots were collected prior to the meeting. 13.61%; peers averaged 11.03%. ROA decreased to 0.90%; peers averaged 1.06%. Mr. Johnson shared that 2017 ended with $640 million in assets, which was up from The 1.30% operating expense ratio remains significantly lower than the peer average $606 million in 2016, and $565 million in 2015. He noted that financial stability is imperative of 3.53%. The low 0.14% delinquency ratio and net charge-off ratio of 0.09% are for uncertain economic times. He shared the Board was proud of our low delinquency ratio significantly lower than peers and play a big part in the Credit Union’s overall success. and the responsible management and staff of the Credit Union. He thanked members for Mr. Pollick summarized by stating that Utah Power Credit Union is very well-positioned, continuing to make the Credit Union successful. and that he and the staff of the Credit Union remain focused on the future and know that, Mr. Johnson recognized Dennis Hymas for 40 years of dedicated service to the Credit Union it is all about the people. as a volunteer, and as President & CEO from 2005 to 2018. Mr. Johnson presented Mr. Hymas Susan Simkins announced that nominees Blake Dowding, Larry Ellertson, and Brent Parkin with a commemorative plaque. Mr. Hymas shared his appreciation for his association with were elected to the Board of Directors to fill the three expiring terms. a great organization. Board members and senior management answered questions from the audience. Mr. Johnson introduced President & CEO Ryan Pollick. Mr. Pollick recognized the Prize drawings were held, and cash envelopes were given to all present at the meeting. Credit Union’s humble beginnings in 1935, and that 2017 ended with $640 million in assets, 26,000 members, and 10 office locations. On motion, duly seconded and unanimously voted, the meeting was adjourned at 7:25 PM. Mr. Pollick reported that the Credit Union received numerous awards for outstanding Crystal Dorrell, Acting Secretary financial performance in 2017. He said that these commendations demonstrate that the
Year-End Balance Sheet ASSETS 2017 2018 Cash & Cash Equivalents 8,525,116 14,673,165 Key Financial Ratios Investments - Net 319,552,619 310,171,764 Loans - Net 295,139,550 332,637,309 Loans/Assets 49.36% Buildings & Land - Net 6,718,141 6,778,796 Capital/Assets (Net) 13.54% Furniture & Equipment - Net 926,632 753,236 Income/Assets 3.43% NCUSIF Placement 4,921,022 5,103,681 Expense/Assets 1.35% Accrued Loan Interest Receivable 508,537 580,898 Loan Delinquency 0.13% Accrued Investment Interest Receivable 2,374,013 2,125,912 Accounts Receivable & Prepayments 329,127 443,360 Shared Branching & PowerTrust CUSO 585,132 610,132 Other 1,187,639 1,126,792 Total Assets 640,767,528 675,005,045 LIABILITIES & EQUITY 2017 2018 Deposits 554,205,244 587,718,520 Borrowed Funds - - Dividends & Interest Payable 1,609,674 1,531,426 Accounts Payable 112,116 190,904 Accrued Expenses 497,801 536,160 Other Liabilities 1,333,424 1,149,113 Retained Earnings 68,169,286 71,169,706 Regular Reserves 19,063,084 20,253,202 Unrealized Gains/(Losses) (4,223,100) (7,543,986) Total Liabilities & Equity 640,767,528 675,005,045
Year-End Income Statement INCOME 2017 2018 Interest Income - Loans 10,942,049 12,341,600 Statistical Information Interest Income - Investments 6,065,743 6,626,097 Fees 881,345 918,227 Number of Members 26,366 Other Income 1,957,614 2,710,979 Number of Loans 16,091 Total Income 19,846,751 22,596,902 New Loans Disbursed 184,965,399 EXPENSE Average Rate on Loans 3.96% Salaries, Benefits 4,309,817 4,658,919 Average Rate on Investments 2.18% Travel, Meeting & Training 124,759 122,487 Office Occupancy 651,890 865,027 Office Operations 511,294 488,481 Data Processing 361,163 392,308 Shared Branching & PowerTrust CUSO 440,990 446,902 Marketing Promotions 45,314 60,160 Loan Servicing 232,931 319,621 Debit/Credit Card 1,134,173 1,213,146 Provision for Loan Loss 170,000 85,000 Regulatory, Audit & Professional Services 135,605 171,363 Other Operating Expense 151,471 168,411 Total Expense 8,269,407 8,991,824 Gains/(Losses) (69,167) (17) Dividend/Interest Expense 5,915,885 9,414,523 NET INCOME 5,592,292 4,190,538
Credit Union Volunteers & Staff BOARD OF DIRECTORS Kyle Hastings | Internal Auditor PRICE OFFICE Russell Johnson, Chairman Maureen Hatch | Loans Ann Milano | Manager Stephen Hastings, Vice Chairman Gale Hickman | Loans Brandi D’Ambrosio | Member Services Esther Giezendanner, Secretary Scott Holbrook | Accounting Colleen Davis | Loans Blake Dowding Michelle Lester | Mortgage Loans Mindy Fausett | Mortgage Loans Larry Ellertson Jody Linan | New Accounts/IRAs Amy Gluesing | Member Services Bruce Larsen Laura Marse | Relationship Officer Noula Lowe | Member Services Jason Moffat Brenda Martinez | Relationship Officer Sherrie Vlamakis | Member Services Brent Parkin Sue Mecham | Accounting Melanie Morrison | Mortgage Loans BALANCE ROCK OFFICE Chris Spencer Jackson Mostoller | Relationship Officer Barbara Metelko | Manager Joe Juliano, Alternate Katlin Nielson | Loans Katie Childs | Loans Susan Simkins, Alternate Tracy Nieves | Accounting Amanda Larsen | Member Services SUPERVISORY COOMMITTEE Kimball Peacock | I/T Angelina McFarlane | Member Services Lloyd Ukena, Chairman Kathy Quinn | Collections MOON LAKE (ROOSEVELT) OFFICE Jim Bean Andrea Smith | Internal Consultant Andrew Ercanbrack | Manager John Grant LeeAnn Tate | Mortgage Loans Cindy Nagasawa-Cruz Bonnie Taylor | Collections VERNAL OFFICE Dave Nelsen Rachel Teran | Marketing Manager Marlene Wilhelm | Manager Jeanine Thomson Stacy Witzel | Service & Relationship Manager Ashlin Bowden | Member Services MANAGEMENT Gleneita Lane | Member Services NORTH TEMPLE Ryan Pollick Kathy Giatras | Manager POWERTRUST CUSO | ROCK SPRINGS Chris Brems Sharon Garcia | Loans Pam Schumacher | Area Manager Crystal Dorrell Emily Hulsey | Member Services Kari Carter | Member Services Danette Fox Gwen Lee | Loans Jade Jewkes | Loans Chris Koch Gina Petroni | Member Services Blake Johnson | Member Services Russell Payne Renae Woodard | Mortgage Loans Kristina Kelsey | Member Services MAIN OFFICE Debra Tomich | Member Services OGDEN OFFICE Meghan Torrontegui | Member Services Alisha Abramovitz | Relationship Officer Robyn Skeen | Manager Becky Bagget | H/R & Training Amy Gonzales | Member Services POWERTRUST CUSO | CASPER Jared Bryner | Loans Crystal Bratvold | Manager Aaron Cleverley | I/T HUNTINGTON OFFICE Mikayla Hedstrom | Member Services Melanie Copelan | Mortgage Loans Megan Allan | Member Services DeNeile Miller | Member Services Henry Cummings | Relationship Officer Tralee Gordon | Member Services Jonni Edvik | Relationship Officer Jennifer Hollar | Member Services Carolyn Eiden | Collections Shantelle Kay | Member Services Allison Elsea | Relationship Officer Miranda Lofley | Loans CJ Frampton | Systems & Support Manager Collene Lyons | Loans
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