The world's #1 business collaboration and customer engagement platform - Webex
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The world’s #1 business collaboration and customer engagement platform
When the world needs to work,
the world works on Webex.
Here is why the world’s leading
companies choose Webex to
collaborate.
The BIG GREEN BUTTON!
And video everywhere. We’ve
made meetings simple and the
Brian Kachel
usage is really taking off, which CTO, Premier Research
is very important for a global
company separated by distance.
We are building a tighter family.
Global leaders choose Webex
for collaboration.
Education Retail
8 of top 10
Global Universities 7 of top 10
Global Retailers
Finance Health
9 of top 10
US Financial Services 8 of top 10
Health Systems
Insurance Technology
8 of top 10
Global General
Insurance Companies
8 of top 10
Global Technology
Companies
Government Cities
9 of top 10
US State Government 8 of top 10
US Cities
1. best Places to Work in the Federal Government (Agencies) 5. by performance, ranked by manufacturingglobal.com
2. by market capitalization, ranked by value.today 6. by market capitalization, ranked by value.today
3. in the Fortune 500 7. in Forbes 2019 Global 2000
4. ranked by A.M. Best based on NPW and non-banking assets 8. ranked by Stores magazine
Webex is recognized by UC Today
UC Today Awards 2020
Expert panel of judges
Rob Scott Irwin Lazar Melissa Swartz Jon Arnold
Publisher UC Today VP & Service VoIP / Cloud Phone PrincipalJ. Arnold &
Chair of Judges Director Nemertes Expert Swartz Assoc.
Consulting
Kevin Kieller Blair Pleasant Zeus Kerravala
Lead UC&C President & Analyst Founder / Principal
Strategist enableUC COMMfusion AnalystZK Research
Cisco is the innovator and leader in Collaboration AI
Strategic AI and Data Analytics Acquisitions
Over half a Webex integrations
billion invested
Secure Noise Removal Webex People Insights Webex Meetings
18 patents 1
Webex Teams
Webex Rooms
180+ people 1
Webex Contact Center
Webex Assistant Webex Experience Webex Assistant
(voice commands) Management (transcriptions)
1. Not including babblelabs
Millions connect through
Cisco Cloud Calling, every day.
53
34M
% 100
Calling endpoints
M 20 %
IP –PBX installed base
Cloud Calling installed shipped market share 2
base market share 1
65 +
Country availability
25/30
Оf top global service 2. Synergy
providers
Cloud UC Calling Users Market share1
Cisco 53%
Cisco
Microsoft* 9% 53%
Microsoft*
Centile 5% 9%
Centile
Mitel 5%
5%
Mitel
Huawei 5%
4% 1. Synergy Research, April 2020: Cloud UC Calling users as of Q4 2019.
Huawei
3CX 4%
4% Includes vendors with >1% share.
3CX
RingCentral 4%
3%
* Microsoft acquired Metaswitch; data includes Metaswitch users.
Unified
RingCentral
ZTE 2%3%
ZTE
8x8 2%
2%
8x8
Ribbon 2%
2%
Ribbon
Communications
Vonage 1%2%
Vonage
Microsoft 1%
0.2%
Microsoft
Others 0.2% 11%
Others 11%
Analyst views of Cisco UCaaS Gartner UCaaS MQ1 Aragon UC&C Globe IDC UC&C MarketScape July 2019 View report April 2020 View report July 2019 View report Gartner Magic Quadrant for Unified Communications as a Service, The Aragon Research Globe™ for Unified Communications and IDC MarketScape: Worldwide Unified Communications and Worldwide, Daniel O’Connell, Megan Fernandez, Rafael Benitez, Collaboration, 2020. Jim Lundy April 2020 Collaboration 2019 Vendor Assessment. Rich Costello, July 2019 Christopher Trueman, Sebastian Hernandez, 30 July 2019
G2 Crowd ratings for Cisco Webex Calling
Millions engage in
Webex video conferences
every day
1.7 M
Video endpoints
1
#
60.5% market share1
Awards
Desk Pro and
shipped Room and Personal Panorama
Video devices
1
#
41% market share1
5 K
Global Partners
Personal Meetings
Video
conferencing 1. Synergy
Analyst views of Webex Meetings and Video Conferencing Gartner Meetings Aragon Web and Video IDC MarketScape: Solutions MQ Conferencing Globe Worldwide Enterprise Videoconferencing Gartner Magic Quadrant for Meeting Solutions, Mike Fasciani, Tom The Aragon Research Globe™ for Web and Videoconferencing, 2020. IDC MarketScape: Worldwide Enterprise Videoconferencing Eagle, Adam Preset, 5 September 2019 Jim Lundy March 2020 2020 Vendor Assessment. Rich Costello, July 2020
Webex is a leader in paid
SaaS conferencing
Conferencing SaaS Worldwide Subscribers
Conferencing
SaaS Worldwide
Subscribers
2Q 2020 ShareAnalysts, customers, and media assessments
of Webex Meetings
Webex Meetings is #7 “Functional, feature-rich,
overall and the top video and reliably secure, Cisco’s
conferencing platform on Webex Meetings is the best
G2’s Best Software for 2020 alternative we’ve found to our
in Remote Tools former top pick, Zoom.”Millions collaborate using
Webex every day.
85 %
Of Fortune 500
20.9 M
Webex Meeting users
3 K
Collaboration
companies partners
When the pandemic started, our
volunteer pool dropped in half. A lot of
folks said, ‘we will help out if there’s a
Van Hedwall
possibility for you to go remote.’ We are Director of Programs,
San Francisco
able to integrate Webex Meetings, Webex Suicide Prevention
Calling, Webex Messaging. It gives our
volunteers the feeling of being together
in the call room.
CollaborationAnalyst views of Webex
One of the significant capabilities
that Webex Teams offers is end-to-end
encryption which means that all messages
and files, including user actions, are
The Aragon Research encrypted at rest, in transit, and in-
Globe™ for Team use, using a single customer-specific
Collaboration, 2020 encryption key.
Jim Lundy
Aragon Research, Founder, CEO, and Lead AnalystAnalyst views of Webex
Constellation
ShortList Q3 2020Full range of headsets and
devices for any workstyle
Awarded 2019 Global Leader
by Frost and Sullivan
100
IP phones sold
M+
worldwide
I really like this headset, it’s great James Koniecki
IT Professional, NTT
to use when working to have all your
devices connected. I also prefer using
these over my AirPods for recreational
use music, streaming, etc.
DevicesWebex Room and Personal Collaboration Devices are leaders in market share Worldwide Telepresence (Excluding Video Phones) Endpoints Units Share, Q2-CY2020
Millions engage with Cisco
Contact Center, every day.
1
#
Market share1
3.6
Agents
M 30
Contact center
K
hosted/cloud contact enterprises
center installed base
1
#
Market share contact
15 K
Global Partners
2
AI acquisitions
center on-premises Voicea, CloudCherry
new agent shipments
Over the years working with Cisco, we’ve
developed procedures and standardized
solutions that help us in our day-to-day
Adam Pawlowski
work. We’d proven to ourselves we can IT Communications
System Engineer,
scale up and deploy quickly to our faculty
Contact and staff as needed. Could we do the same
City of Buffalo
Center for the City? You bet.
1. SynergyCisco Contact Center market leadership
Hosted by Cisco and its service provider
Cisco is leading in new and replacement partners, we lead the market across our Webex
shipments of on-premises agent licenses Contact Center, HCS and BroadWorks platforms
Premises agent license shipments1 Hosted / Cloud agents2
Cisco 21% Cisco 27%
Avaya 20% NICE (inContact) 18%
Genesys 19% Genesys 10%
Other Manufacturers 10% Enghouse 6%
Huawei 8% Content Guru 4%
Mitel 6% Five9 4%
1. 1H 2019 shipments. Shows providers with > 1% share 2. As of YE 2019. Includes providers with >1% share
Source: MZA: MZA Contact Centre Shipment Review 1st Half 2019. Published Feb 2020 Source: Synergy Research, April 2020Cisco Contact Center receives high ratings from
analyst and industry
Cisco, a leader in UCC,
has made a series of
Since 1982
announcements in 2019
CUSTOMER magazine has been the
voice of the call/contact center, CRM and that strengthened its overall
teleservices industry focus on contact center,
with AI at the center.
Jim Lundy
Founder, CEO, and Lead
Analyst 30 years of industry
experience Silicon Valley, CA
Copyright © 2020 Aragon Research Inc.
and/or its affiliates. All rights reserved.
Aragon Research and the Aragon Research
Globe are trademarks of Aragon Research Inc.G2 Crowd ratings for Cisco Webex Contact Center
Analyst assessments of Cisco’s Contact Center strategy
Architecture Strategy
Artificial Intelligence Customer JourneyPrivacy is a fundamental
human right, and we need
security and transparency
to protect it.
Chuck Robbins
Chairman and CEO,
Cisco
SecuritySecurity without compromise
On the topic of security, this has been
a differentiator for Cisco for years. Many
International & Local
of the biggest governments, healthcare
institutions and financial services firms
use Webex, so only best-in-class
Information Security + Privacy Regulatory Cross-Border Transfers security will do.
• ISO 27001 / 27017 / 27018 • HIPAA • Binding Corporate Rules
Zeus Kerravala
• SOC 2 Type II and SOC 3 • GDPR • EU-US privacy shield
Founder / Principal
• Cloud Computing Compliance Controls • FERPA • Swiss-US privacy shield Analyst, ZK Research
Catalog (C5) • COPPA • APEC cross-border privacy rules
• Teams: HITRUST • PIPEDA • EU Standard Contractual Clauses
• FedRAMP • PHIPA
• CCPA
Cisco’s Quality Management System
• Continually
• ISO 9001
assessing regs
no.jitter.com, 2/10/20Webex open platform ecosystem.
Freedom to innovate.
88
Integrations
K 510
DEVNET Members
K+ 22 K+
Active Developers
2.5 k
Webex Ambassadors
3 k
Global Partners
14
Open Source
Starter Kits
Strategic Alliances and IntegrationsWebex used by top industries
Government Finance
8 of top 10
Federal agencies 1
7 of top 10
Financial services firms2
Healthcare Insurance
9 of top 10
Healthcare companies3 8 of top 10
Insurance companies4
Manufacturing Automobile
9 of top 10
Manufacturers 5
7 of top 10
Automotive companies6
Technology Retail
9 of top 10
Tech companies7 9 of top 10
Retailers8
1. best Places to Work in the Federal Government (Agencies) 5. by performance, ranked by manufacturingglobal.com
Industries
2. by market capitalization, ranked by value.today 6. by market capitalization, ranked by value.today
3. in the Fortune 500 7. in Forbes 2019 Global 2000
26 4. ranked by A.M. Best based on NPW and non-banking assets 8. ranked by Stores magazineAwards
Award-winning collaboration solutions
Webex Meetings Cisco Devices Webex Teams
Customers Choice 2020 Award Meeting 27 Red Dot Awards InfoTech Leader and Gold Medalist 2019
Solutions Team Collaboration
Webex Contact Center Webex
Webex
Assistant
Webex
Platform
Customer Magazine Contact Center TRUE Certified for Truthful and Unbiased Most innovative and Best Collaboration Platform
Technology Award Customer Reviews by TrustRadius UC Today 2020 Awards
Webex Rooms Webex Calling Webex
Frost & Sullivan Global Digital Collaboration G2 Crowd VoIP Leader and TrustRadius for companies that exemplify
Board Company of the Year Momentum Leader being #Human, in the face of the global crisisWebex in Entertainment
From their home to ours, Hollywood and beyond continue to make
us laugh and cry, capture our imaginations, and inspire our dreams.
This is all possible with Webex.
Tamron Hall Show The Ellen Show
News Jimmy Kimmel Live Edinburgh Fringe festival
Entertainment
GovernmentWebex is powering the news The powerful use Webex
The news as we knew it, will never be the same. Delivered from home or Leaders around the world continue to do their jobs from remote.
on site, morning or night. Nothing will stop them, not even a pandemic. This is all possible with Webex.
Webex anywhere, anytime.
The
Match
Minister of India French President State of WA Governor
ESPN
Watch
Party
British Prime Minister First Virtual G20 Summit Hungarian Prime Minister
CNNCustomers
Case Study: Cisco Solutions:
Pickens County School District Webex Calling
Webex Meetings
Pickens County School District needed to quickly enable distance Room Kits
Phones 6800 series
learning when the pandemic hit. Leveraging Webex, they successfully
Headsets
transitioned to a synchronous learning model, enabling students and
teachers to interact in real time.
Results:
During the first days of the
Enabled hybrid • Synchronous remote learning for 16,300
students
closure, it was about love
learning and easy • Single sign on and rostering
• Hundreds of digital textbooks online over lessons. Connecting with
video calling • Positive parent feedback children, and that children saw
familiar faces.
Sharon Huff
Assistant Superintendant for Instructional Services,
Pickens County School District
32Case Study:
Cisco Solutions:
Under Armour Webex Meetings
Webex Teams
Designing innovative products to help athletes perform at their best,
Under Armour chose Cisco Webex for frictionless, real-time collaboration
to live up to the promise of their brand, while enabling virtual selling and
events and an agile work from anywhere employee experience.
Our designers and creative
Results: • Increased number of meetings by teams are still working face to
39 percent
Greater strategic • Decreased meeting duration by 18
percent
face using Webex. The duration
alignment and • Meeting join time reduced from
of meetings are much shorter
10 minutes to five seconds saving now. They’re able to do all their
decision making 121,000 hours
pre-meeting and post-meeting
work within Webex Teams.
Karen Dean
Sr Manager Collaboration Services, Under ArmourCase Study:
Cisco Solutions:
Northland Pioneer College Webex Video
Conferencing
Northland Pioneer College needed an affordable and effective way to Webex Devices
connect high school students to the college classroom. They used Cisco
Webex video conferencing solutions to deliver college classes to Cibecue
High School.
Utilizing Cisco technology allows
Results: • Partnering with 16 area high Northland Pioneer College to open
schools
the doors to college education for
Using video to • Serving over 6,000 students in
distance learning high school students, many of whom
connect students in • Providing additional services like
would probably never have considered
college advisement, career and
rural America financial planning, and tutoring
attending college… to transform their
lives, which also opens the doors for
communities to change their
economic sustainability.
Dr. Jessica Clark
VP of Learning & Student Services,
Northland Pioneer CollegeCase Study: Cisco Solutions:
City of Buffalo City of Buffalo:
Webex Contact Center
When the governor of New York issued stay-at-home orders on a Friday, Cisco 8800 Series IP phone system
the City of Buffalo needed its 311 call center up and running by Monday University at Buffalo:
morning for citizens. Cisco helped the City in a 48-hour race to a work- Cisco Unified Communications Manager
Cisco Mobile and Remote Access
from-home solution.
Cisco Expressway Series
Results: • Vital communication continuity for
250,000 Buffalo residents
48 Hours to • Essential team of 12 City call center
agents work from home in COVID-19
set up virtual call crisis Cisco uniquely understood our
• Seamless transition of call center in
center for 311 calls 48-hours
situation. We needed to think outside
the box and the collaboration of
the University at Buffalo and Cisco
working with us in a singular purpose,
made all of the difference.
Oswoldo Mestre
Chief Service Officer, Division of Citizen Services,
City of BuffaloCase Study: Cisco Solutions:
Vivint Solar Webex Contact Center
Webex Calling
Vivint Solar was running a piecemeal solution with multiple vendors, Webex Meetings
Webex Teams
before consolidating all their collaboration tools together in the
Webex Room Devices
cloud with the Cisco Webex collaboration suite. For the first time
in company history, Vivint Solar has true unified communications,
including contact center.
Results: • Increased ROI by taking technologies to
the cloud Bringing all of our collaboration
8 Technologies • Enabled remote work for all employees tools together in the cloud with
• Reduced headcount of infrastructure
consolidated into management Cisco Webex has delivered
one Webex platform • Improved employee productivity and
management efficiency
an unparalleled experience.
The ability to have our entire
company switch to work-from-
home overnight is enhancing our
business continuity strategy.
Mike Hincks
Director of IT Infrastructure, Vivint SolarWebex The secure, reliable, scalable, and global #1 business collaboration and customer engagement platform
Connecting people together to
create amazing collaboration
experiences. The Cisco Webex single platform has
the proven scale, security, and features
Using a combination of software and hardware on a single to optimize and accelerate the outcomes
platform that integrates calling, meeting, messaging, of digital transformation for today’s businesses.
devices, contact center, and APIs, Cisco Webex
empowers organizations to collaborate, communicate, To learn more, visit us at
co-create, and deliver amazing customer experiences in cisco.com/go/collab
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