The Protection Advantage - Get the plan that works for you. Repair Replace - Sprint
←
→
Page content transcription
If your browser does not render page correctly, please read the page content below
The Protection Advantage Get the plan that works for you. Repair Replace Support
Summary of Key Deductibles and
Terms and Conditions Service Fees
Total Equipment Protection Plus (TEP Plus) is a combination of TEP All deductibles and service fees are non-refundable per approved claim.
and Tech Expert. Total Equipment Protection (TEP) is a combination
of the insurance Equipment Replacement Program (ERP) and the Tier 1 Tier 2 Tier 3 Tier 4 Tier 5
service contract Equipment Service and Repair Program (ESRP). Insurance Deductibles (ERP) &
To view complete Terms and Conditions of program coverage, you Service Contract ADH Service Fees during Asurion Administration (ESRP)
may do one of the following before you enroll: Device $
50 $
125 $
225 $
275 $
275
1. Ask your sales representative replacement
2. View and download online at sprint.com/protection Device repair $
25 $
65 $
115 $
140 $
140
3. Call 1-800-584-3666
Service Contract ADH Service Fees
We will also provide you complete Terms and Conditions after during AppleCare® Services Administration (ESRP)
enrollment.
Screen Repair N/A $
29 $
29 $
29 $
29
TEP Plus TEP ESRP Device
(including AppleCare Services)
replacement and N/A $
99 $
99 $
99 $
99
Monthly charge1 $
13 for Tiers 2-4 $
9 for Tier 1 $
8.25 for other repairs
$
17 for Tier 5 Tiers 1-4
All Malfunctions (ESRP)
$
11 for Tier 5
Service Fee $0
Covered Loss, theft, Accidental Damage from Handling Accidental
incidents (ADH), and mechanical and electrical Damage from The insurance deductibles listed above apply to approved claims for loss, theft, and
breakdown due to defects in materials or Handling physical or liquid damage (excluding ADH). The service contract service fees above
workmanship as a result of normal wear and (ADH) and apply to Accidental Damage from Handling and mechanical and electrical breakdown
tear (malfunction). malfunction. due to defects in materials or workmanship as a result of normal wear and tear.
Important Information: For approved claims, a repair or replacement device will be
Tech Expert2 Included N/A N/A provided at our discretion. For repairs, you will be required to bring or mail your device
Content backup3 to an authorized repair center. Additional information on repairs will be available at
25GB 5GB 5GB
phoneclaim.com/sprint, which includes a list of eligible devices, types of repairable
ERP Insurance Maximum of three claims within any N/A damage, and available select repair locations. If you have an eligible device that is
claim limits consecutive 12-month period. Equipment not repairable, a device that is ineligible for repair, there is not an authorized repair
replacement value maximum of $2,000, per location available, or we decide that a replacement is necessary, you will receive a
claim. Claim limits apply to claims for loss, theft, replacement device and be charged the replacement deductible. If you have a water-
and physical or liquid damage (excluding ADH). resistant device, it may not be water resistant after repair.
ESRP Service Two ADH claims within any consecutive 12-month period. Changing your Device Under the ESRP Service Contract: If you change to a device
Contract ADH that is covered under Asurion Administration, the Asurion Administration service
claim limits fees will apply and any ADH and malfunction claims will carry over to the newly
activated device. If you change to a new eligible iPhone that is covered under ACS
AppleCare Within the first 24 months, Administration, the ACS Administration service fees will apply as applicable and any
Services (ACS) ACS Administration will cover ADH or malfunction claims will not carry over to your new device because your claim
Administration4 the first two ADH claims and count resets.
all malfunction claims for
customers who purchase a new
Device Schedule
N/A N/A
iPhone 6s, SE, or above and
enroll in coverage within 60
days. (ACS administration is not
available for customers in Puerto
Rico and the U.S. Virgin Islands.) Device Tier Devices
Asurion For devices eligible for ACS Administration, the third or Tier 1 Motorola E4, Samsung J3 Emerge
Administration subsequent ADH claim and all malfunction claims after 24
months will be covered under Asurion Administration. For all Tier 2 Apple iPhone 5S 16GB, Apple iPhone SE 16 GB, Apple Watch
other devices, all claims are under Asurion Administration.
Tier 3 Apple iPhone 6 (16GB, 64GB), Apple iPhone 6 Plus 16GB,
Replacement • Claims may be fulfilled with new or refurbished equipment. Apple iPhone 6S (16GB, 32GB, 64GB), Apple iPhone 6S Plus
equipment • If your same make and model is not available, a comparable (16GB, 64GB), Apple iPhone 7 (32GB, 128GB), Apple iPhone 7
model will be substituted. Color, features, and accessory Plus 32GB, Apple iPhone 8 64GB, Apple iPhone 8 Plus 64GB,
compatibility are not guaranteed. Samsung Galaxy Note 5, Samsung Galaxy S5, Samsung
Galaxy S6 (32GB, 64GB, 128GB), Samsung Galaxy S7 32GB,
• All Apple Watch claims will only be fulfilled with the model and
Samsung Galaxy S7 Edge 32GB, Samsung Galaxy S8 64GB
color combinations sold by Sprint.
Cancellation You may cancel your optional coverage at any time and Tier 4 Apple iPhone 7 Plus 128GB, Samsung Galaxy Note 8,
receive a prorated refund/credit. Samsung Galaxy S8 Plus 64GB
policy
Arbitration Program coverage contains binding arbitration (express state Tier 5 Apple iPhone X
exemptions may apply, please see your program terms and
conditions). For information about your phone model, if you do not see it in the above list, and
for a complete and current list of devices with associated deductible amounts,
please visit phoneclaim.com/sprint or call 800-584-3666. NOTE: This list is
ERP is underwritten by Continental Casualty Company, a CNA company (CNA), and
changed from time to time. Please check phoneclaim.com/sprint any time your
administered by Asurion Protection Services, LLC, a licensed agent of CNA (In Iowa,
equipment changes.
Lic. #1001002300. In California, Asurion Protection Services Insurance Agency, LLC,
CA Lic. #OD63161. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.)
ESRP is provided by Asurion Warranty Protection Services, LLC or one of its affiliates.
Terms and conditions are subject to change. Coverage terms may vary by state and
eligibility may vary by device. All applicable taxes and surcharges extra. Visit sprint.
com/protection for complete terms, conditions, and limitations of coverage.
Important Information:
1 The monthly charge for TEP Plus and TEP includes the cost of insurance provided in the program. New York residents may purchase insurance separately for $1, $3.75 or $5
depending on your device. For customers who elect insurance coverage, the monthly insurance premium may include fees payable to Sprint and/or Asurion. Monthly charge per
device and deductible depend on device type. See schedule on phoneclaim.com/sprint for a complete list of devices with applicable pricing and deductible tiers. All applicable
taxes and surcharges extra. Offers may be modified or discounted at any time.
2 Tech Expert may be available separately for $7/month. Tech Expert can be extended to all Wi-Fi–connected devices on an account with TEP Plus by enrolling in Total Tech Expert
coverage. See page 7 for details.
3 There may be limitations on the size of each video that can be backed up and secured.
4
AppleCare Services Administration is a separate program from AppleCare+. If your device is already enrolled in AppleCare+, it is ineligible for AppleCare Services Administration.
Device Coverage
Total Equipment Protection Plus (TEP Plus) provides comprehensive protection and support for
smartphones, watches, and data cards at $13/month or $17/month, depending on device.
Trusted Repairs Next-Day Replacement
Enjoy easy access to Sprint Save hundreds on a replacement
authorized repair in-store or mail- device. Enjoy next-day
in depending upon the device and replacement, in most cases, for
issue. In most cases, in-store repairs devices lost, stolen or damaged
are completed the same day and beyond repair.
mail-in repairs are ready within 5
business days. AppleCare® Services
For devices eligible for AppleCare®
Expert Support Services, enjoy direct 24/7 priority
Reach a U.S.-based Tech Expert with access to Apple Support and
a single tap of the app for virtually certified repair at Apple Stores and
unlimited help with your device and Authorized Service Providers during
anything connected to it. the first 2 years.
Content Backup
25GB of backup for photos and
videos with the Sprint® Gallery app.
Discover
benefits you’ll
and protection you can count onTablet Coverage
Summary of Coverage
APP * ADSS ADI
Monthly
$13 $4 $3.25
Subscriber Fee
Comprehensive coverage for loss, theft, damage
and mechanical and electrical breakdown due to Mechanical
or electrical
defects in materials or workmanship and normal breakdown
Included Included N/A
(malfunction)
wear and tear (malfunction). Includes access to due to defects or
Tech Expert support for unlimited help with your normal wear & tear
device and anything connected to it. Loss, Theft,
Liquid, or Physical Included N/A Included
Damage
Tech Expert App Tech Expert Included N/A N/A
Available with Advanced Protection Pack Deductible Tier 1: $100 $0 Tier 1: $100
(non-refundable per Tier 2: $200 Tier 2: $200
Download the app from your app store or visit approved claim) Per approved
claim for loss,
Per approved
claim
sprint.com/protection. theft or damage
Claim limits Three insurance Unlimited number Three insurance
claims within of claims. claims within
Program eligibility varies by device. For full terms & conditions, any consecutive any consecutive
visit sprint.com/protection. 12-month period 12-month period
for loss, theft, for loss, theft,
or damage with or damage with
a maximum a maximum
replacement value replacement
of $1,500. There value of $1,500
is no claim limit per claim.
for mechanical
or electrical
breakdown claims.
Replacement Replacement equipment may be a new or refurbished device
equipment and/or a comparable model.
Covers malfunctions, such as mechanical and Cancellation You may cancel your optional coverage at any time and
receive a prorated refund/credit.
policy
electrical breakdown due to defects in materials
Arbitration Program coverage contains binding arbitration (express state
or workmanship and normal wear and tear. exemptions may apply, please see your program terms and
conditions).
Device Tier Tier 1 Tier 2
Devices ANS Quanta 10” Tablet (LTE iPad Air 16GB, 32GB
Only) iPad Air 2 16GB, 32GB, 64GB
ANS Quanta 8” (LTE Only) iPad Air 3 16GB, 64GB, 128GB
Samsung Galaxy Tab E iPad Mini 4 16GB, 32GB, 64GB
Samsung Galaxy Tab A iPad Pro 128GB, 256GB
iPad Pro 9.7 32GB, 128GB,
256GB
Covers loss, theft, and physical or liquid damage. If you do not see your tablet in the above list, and for a complete
and current list of devices with associated service fees, please visit
phoneclaim.com/sprint or call 800-584-3666.
NOTE: This list is changed from time to time. Please check the list at
phoneclaim.com/sprint any time your equipment changes.
*The Advanced Protection Pack (APP) is a combination of ADI, ADSS, and Tech Expert. ADI is underwritten by Continental Casualty Company, a CNA company (CNA), and
administered by Asurion Protection Services, LLC, a licensed agent of CNA (In Iowa, Lic. #1001002300. In California, Asurion Protection Services Insurance Agency, LLC, CA Lic.
#OD63161. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.). ADSS is provided by Asurion Warranty Protection Services, LLC or one of its affiliates.
Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges extra.Get the most from
Tech
your device with
Extend Tech Expert support
to all your tech with
Total Tech
Expert Expert
Included with TEP Plus and APP Add Total Tech Expert to your account for an
additional $12/month to give everyone on your
account access to Tech Expert.
Available exclusively for TEP Plus and APP customers.
Enjoy virtually unlimited support for all
your Wi-Fi and Bluetooth connected
devices — smart TVs, cars, computers,
printers, gaming systems, smart
appliances and more.
Receive personalized, U.S.-based tech
expert support for every device on your
account.
Includes 100GB of backup for every
Sprint phone on your account to secure
photos and videos.*
Download the Tech Expert app for
help with your device and anything
connected to it.
Even the toughest problems are
solved 97% of the time.
*There may be limitations on the size of each video that can be
backed up and secured.Additional
Information
Duplication of coverage Non-return fee
The Equipment Replacement Program and Advanced If your device is damaged or if your lost device is later
Device Insurance may provide a duplication of found, you can avoid non-return fees of up to $1,500
coverage already provided by a consumer’s insurance by simply returning the device as directed by us in the
(auto, renter, homeowner, personal liability) or other return envelope that we provide to you.
source of coverage.
Binding arbitration
Associate qualifications THE SERVICE CONTRACTS AND COVERAGE
Unless otherwise licensed, Sprint sales reps are not CERTIFICATES EACH CONTAIN A BINDING
qualified or authorized to evaluate the adequacy ARBITRATION PROVISIONS THAT REQUIRES THE
of your existing insurance coverages. Questions SUBMISSION OF ALL DISPUTES (EXCEPT WHERE
regarding this program should be directed to CNA’s EXPRESS STATE EXEMPTIONS ARE PROVIDED) TO
licensed agent, Asurion Protection Services, LLC at FINAL AND BINDING ARBITRATION IN ACCORDANCE
800-584-3666. WITH THE PROVISIONS SET FORTH IN THE SERVICE
CONTRACT AND IN SECTION VIII.G OF THE
Optional COVERAGE CERTIFICATE.
Insurance and service contract coverage is optional In the unlikely event we cannot informally resolve
and you are not required to enroll in these programs any disputes, you will be required to: 1) RESOLVE
in order to purchase services or equipment. Insurance ANY DISPUTES THROUGH BINDING AND INDIVIDUAL
program enrollment or claim authorization shall be at ARBITRATIONS OR SMALL-CLAIMS COURT ACTIONS
the sole discretion of CNA or Asurion in accordance INSTEAD OF THROUGH THE COURTS OF GENERAL
with the terms and conditions and applicable law. JURISDICTION; AND 2) WAIVE YOUR RIGHTS TO A JURY
TRIAL AND TO PARTICIPATE IN CLASS ACTIONS OR
Digital communications
CLASS ARBITRATIONS. (EXPRESS STATE EXEMPTIONS
If you have or in the future provide your email or other MAY APPLY, PLEASE SEE YOUR PROGRAM TERMS AND
electronic address to Sprint, Asurion or its partners CONDITIONS.)
involved in administering this program, Asurion may
communicate program information and legal notices Exclusions and Limitations
with you through electronic means to the last address Coverage includes limitations and exclusions.
Asurion has on file. For example, cosmetic or intentional damage and
unauthorized repairs. Complete exclusions and
Device coverage
limitations can be found in the terms and conditions.
For coverage to apply to a particular device, you must
own or lease the device and have used (logged voice NOTE:
or data use) that device on your enrolled wireless Any person who knowingly and with intent to injure,
number after initial enrollment. Coverage applies to defraud or deceive any insurer, files a statement of
only one device at any given time and the covered claim or an application containing any false, incomplete
device will be your most recently used device on your or misleading information is guilty of insurance fraud.
wireless number at the time of the loss. See terms and In Florida, such conduct is a felony of the third degree.
conditions for the full definition. In Oregon, this note does not apply.
Covered equipment Customer support
Includes wireless device and if part of the covered Asurion and CNA strive to satisfy every customer and
loss, one standard battery, one standard charger, one ask you to allow them the opportunity to resolve any
standard watch band, and one Subscriber identification questions, concerns or complaints you may have
Module (SIM) card. Devices NOT eligible for coverage: by calling 800-584-3666.
Boost or Virgin devices, 4G only devices, GSM only
devices, MVNO models, Special/Limited Edition All applicable taxes and surcharges extra.
devices. Netbooks, notebooks, desktop modems, Offers may be modified or discounted at any time.
intrinsically safe device: r765IS by Motorola,
Samsung Gear S II.How to make a
Claim
Two ways to make a claim: AppleCare Services
• Visit sprint.com/protection Customers eligible for ACS Administration also have
• Call 800-584-3666 the option to contact Apple directly during AppleCare
Note: File your claim within 60 days of your loss. Services Administration:
• Visit getsupport.apple.com
Lost/stolen devices • Call Apple at 800–694–7466
If your device is lost or stolen, contact Sprint Within the first 24 months from the date you enroll in
immediately at 888-211-4727 to suspend your service. coverage, AppleCare Services Administration covers
Here’s what you’ll need: the first
• Wireless number two ADH claims and all malfunction claims. Asurion will
• Device make/model administer all claims that AppleCare Services does not.
• Payment information (if applicable) Phone repair
• Sprint PIN
All Sprint customers have easy access to phone
• Shipping address
repairs. Convenient in-store phone repairs are
Deductible/Service Fee available at Sprint Repair locations or via mail-in to
Once your claim is approved, a non-refundable a Sprint-authorized repair center. In-store repairs
deductible or service fee (when applicable) will be are completed the same day and mail-in repairs are
collected from you. See page 2b for phone deductibles ready within 5 business days in most cases. To find
or service fees and page 5 for tablets. an authorized Sprint Repair Center near you, visit
sprint.com/storelocator.
Damaged/malfunctioning devices Please note in-store repair options are only available
If the claim involves replacing a damaged or for select phones and certain types of damage or
malfunctioning device, you will be provided with malfunction.
detailed instructions on
how to return the device. No device protection?
Customers without device protection are responsible
for paying the full market rate for the repair.
How to
Enroll
Signing up is easy but you must act quickly!
Your device is eligible for enrollment within the first 30
days of activation, anytime you upgrade, or within 30 days
of Sprint-authorized repair. After 30 days, devices may no
longer be eligible to enroll.
• Visit a Sprint store to ask a sales rep
• Call 800-584-3666G o o d b
Sayto Tech Issues ye
…and Hello to Tech Expert.
Click to call or chat with Enjoy access to virtually unlimited
a U.S.-based Tech Expert for help support for your device and
with device issues. anything connected to it.
Receive helpful tips, device Link to the Sprint® Gallery app to
shortcuts and proactive alerts. backup photos and videos.
And so much more.
Download the Tech Expert app from your app store.
Included with:
ASSP-5868-18You can also read
