The Opening of Federation - Hall at Georgian College PAGE 10 Dealers Making a Difference
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A publication for members and friends of the New Car Dealers Association of B.C. May - June 2016 The Opening of Federation Hall at Georgian College PAGE 10 Dealers Making a Difference PAGE 6 Climate Change and the Federal Government PAGE 11
CONSIGN TODAY FOR OUR TOPLINE & SUPER CAR AUCTION
JUNE 23 AT ADESA VANCOUVER
604.232.4403 - vancouversales@adesa.com
TOPLINE - 9:30AM SUPER CAR - 1PM
YOUR COMPLETE SOLUTION FOR AUTOMOTIVE REMARKETING
ADESA.CA/TRADEREV/TRANSPORT/DETAIL/INSPECTIONS/GLASS/AND MORE
2 SIGNALS MAY - JUNE 2016
Contents
6 10
11 12 14
In This Issue
4 11 15
PRESIDENT’S MESSAGE CLIMATE CHANGE SCRAP-IT
The New Federal Government's Big Incentives,
6 Ambitious Climate Change Policies Big Environmental Impacts
DEALERS MAKING A DIFFERENCE 17
FOR SOBC 12 COMPUTER CENTS
We Profile Gregory Keith MA MURRAY Become An O365 Wizard
COMMUNITY NEWSPAPER AWARDS
10
FEDERATION HALL GRAND OPENING, 14
GEORGIAN COLLEGE SPECIAL OLYMPICS
A Replica of a Modern ONLINE AUCTION
Car Dealership Successful Results!
SIGNALS MAY - JUNE 2016 3
Chief Car Washer’s Message
Recently I’ve had some very inter-
esting conversations with people
Officers in our sector, along with several BC
Government Ministers and MLAs,
about preparation for next year’s BC
Shareholders meeting, the BC Gen-
eral Election on May 9, 2017.
We discussed the challenges for
the current government going into the election and compla-
cency came out on top as a major issue. We also concluded that
success is boring. With all the good news coming out of BC
Jim Inkster John Chesman Blair Qualey these days, especially when compared to some other jurisdic-
Chairman Vice-Chairman President & CEO tions in this country, the concern is the media won’t want to
Aspol Motors Ltd. MCL Motor Cars NCDA
tell any of it. They’ll be looking for scandal. I recall the saying
"if it bleeds it leads"!
Directors
A further challenge is the BC Liberals have been in power for
a long time. Seeking re-election in 2017, they will have been in
power for two decades. You can end up with some baggage over
20 years, even if you have the best economy in the country and
doing so many things well.
One only has to look to our neighbours to the east, just over
a year ago Albertans thought it was a time for a change of
government so they voted out the PCs and elected Rachel
Paul Batchelor Mark Edmonds Jeff Hall Notley and the NDP. In very short order, most people in the
Pacific Newspaper Ferrari Maserati Hallmark Ford
Group of Vancouver province have learned to regret this political change because of
the adverse affect it has had to the economy as a whole.
To demonstrate this, new vehicle sales for the first quarter of
2016 were down 7% in Alberta vs being up 10.4% here in British
Columbia.
For BCs New Car Dealers, we can’t be complacent or un-en-
gaged in the next provincial election. All that has been done to
build the economy, to put in supports for small businesses, re-
Ryan Jones Moray Keith Anthony Lunelli
Marv Jones Honda Dueck Auto Group Anthony's ductions in red tape, efforts to grow BCs export markets with
Subaru Kelowna China and elsewhere, could all disappear in a heartbeat.
Whether you like everything the BC Liberals have done for
our sector, or not, the alternative will be far less palatable.
Remember the 1990s!
Now in case you may have forgotten some of the accomplish-
ments of the current BC Liberal government, here’s a short list
to share with your families, friends, employees and others who
Derral Moriyama John Wynia might be tempted to be complacent when the next election
Bank of Montreal Harbourview Volkswagen comes in 11 months’ time.
Canada’s Strongest Economy
Under Premier Christy Clark’s leadership, BC is leading the
Unit 70 – 10551 Shellbridge Way country in economic growth and job creation – a trend expected
Richmond, BC V6X 2W9
to continue in the years to come. BCs economy is actually in the
Tel: 604-214-9964 Fax: 604-214-9965
info@newcardealers.ca newcardealers.ca top performing economies in all of North America!
The contents of Signals, such as text, articles, opinions, views, graphics, images, and the selection and arrangement of information (the “Content”), BC’s gotten there by keeping taxes low, cutting red tape, and
are protected by copyright and other intellectual property laws under both Canadian and foreign laws. Unauthorized use of the Content may violate
copyright, trademark, patent and other laws. You must retain all copyright and other proprietary notices contained in the original Content on any
copy you make of it. Disclaimer: Information contained within Signals is for general information purposes only and may not be entirely complete or
sending a clear message that BC is a great place to do business.
accurate. Use of Signals’ content is done so at your own risk. BC Liberals understand that prosperity comes from the hard
4 SIGNALS MAY - JUNE 2016
work of British Columbians – and government’s job is to make it easier, nurses, and some 98% of public service workers.
not harder, to succeed in our province. A growing, aging, active population means even more investment will be
Protecting our Environment needed in the years to come – and that’s exactly why we need to maintain
With a world-leading revenue-neutral carbon tax and a carbon neutral the momentum of our strong, diverse, and growing economy.
government, BC is an example to the world on climate leadership. Complacency will lead to a return to the 1990’s. Let’s work to see that
With thousands of new hectares under protection – including a historic doesn’t happen!
deal to preserve the magnificent Great Bear Rainforest – common sense Although we are still 11 months away, I wanted to impress upon you how
measures to protect our fresh water, and a strong stand to protect our very important the next election will be for the next 20 years for this prov-
land and coastline from spills, we are continuing a proud heritage of ince. I hope you will join me and the Association as we prepare to engage
leaving beautiful British Columbia even better than we found it. fully in this most important election. The next election will be much more
Looking out for BC's Most Vulnerable difficult for the BC Liberals to win, because complacency will keep so
BC Liberals believe that every British Columbian should get the many from voting. So let’s not let complacency bring us the kind of result
opportunity to build the life they want. our neighbours in Alberta ended up with!
That’s why we’ve made unprecedented investments in health care, Thanks for reading and enjoy the rest of this information packed edition of
education, and the services people count on – creating thousands of new SIGNALs. And do take a few minutes to read our attached Year in Review
child care spaces, giving single parents the ability to train for new jobs, that outlines the NCDA’s activities this past year.
and bringing in a formula for reasonable, predictable increases to the See you down the road!
minimum wage.
We know the key to strong services and lifting people out of poverty
is saying yes to a growing economy – and making sure every British
Columbian shares in the benefits.
Spending Within Our Means Blair Qualey - President & CEO
Alone in Canada, your BC Liberal government has achieved four balanced
budgets in a row, with a fifth on the way. That’s how BC has maintained its
highest-possible triple-AAA credit rating.
These economic achievements are important because of what they
allow us to do. Every penny we don't spend in interest charges can be
invested in British Columbians and the hospitals, schools, and services
we all depend on.
And thanks to this fiscal discipline, BC is on track to be operating
debt-free as early as 2020, for the first time since 1975.
Jobs and Opportunity for British Columbians
Leading Canada in job creation, thanks to the BC Jobs Plan, means that
more British Columbians are bringing home a pay cheque than ever
before, in every part of our province.
In the face of global challenges, the BC has built a strong, diverse
economy that’s resilient to a downturn in any one sector. Forestry and
agriculture are sunrise industries again, a vibrant tech sector is transform-
ing many communities for the better, and thousands of British Colum-
bians will find work building the Site C hydroelectric dam – a source of
clean, affordable power for the next 100 years.
And through the Skills for Jobs Blueprint, the BC Liberals are making sure
British Columbians are trained, ready, and first in line for the new jobs to
come.
Investing in Service British Columbians Count On
No government in BC history has invested more in health care, education,
and other front-line services than today’s BC Liberals.
With Premier Christy Clark’s leadership, the government has protected
those services by reaching fair, affordable labour deals with teachers,
SIGNALS MAY - JUNE 2016 5
Dealers Making a
Difference for SOBC
With this series SOBC is turning the spotlight on dealers who so generously
support our athletes and our organization – watch for future issues of Signals
for more inspiring stories.
Gregory Keith
When the Lower Mainland was called upon to raise funds and run into the icy waters
of the Pacific Ocean in support of Special Olympics, Gregory Keith and the Dueck
Auto Group leapt to answer the bell. The Keith family joined a team of Dueck super-
heroes in the inaugural Vancouver Polar Plunge for Special Olympics BC on March 5,
another inspiring example in a long line of demonstrations of their generous support of
Special Olympics athletes and programs.
In addition to championing participation in the Polar Plunge, Dueck Vice President
Gregory Keith gives his time to raise funds and awareness for Special Olympics by
serving on the Organizing Committee for the Goldcorp Invitational Golf Tournament,
supporting the New Car Dealers Foundation / Special Olympics BC Auction, and help-
ing launch new fundraising events such as the NFL Fantasy Football Charity Dinner
and Draft, where he served as Chair.
Keith’s impactful involvement is part of his family’s tradition of generosity to Special
Olympics. SOBC Past Chair Pamela Keith and Dueck Auto Group President Moray
Keith make a difference in a variety of fundraising events and initiatives, and Gregory’s
sister Courtney Keith is a dedicated coach of the SOBC – Delta rhythmic gymnastics
program.
6 SIGNALS MAY - JUNE 2016
Gregory Keith has a background in sport,
having starred in the BCHL with the Chilli-
wack Chiefs and earned a full-ride hockey
scholarship to the University of Denver,
where he played a key part in helping the
Pioneers earn their first NCAA National
Championship in more than 35 years. He
knows the power of Special Olympics for
individuals with intellectual disabilities,
having seen athletes of all ages developing
confidence and skills through their sport
programs and competitions, and he knows
his support makes a difference.
“You really can see a change in the
athletes … and sport really brings them
together,” Keith says.
After injury cut short Keith’s hockey
career, he returned to the automotive
world armed with a business and market-
ing degree from the University of Denver.
He completed a degree in automotive
management at Northwood Automotive
University and joined the family busi-
ness in June 2006, beginning as General
Manager of the Dueck Downtown location
and steadily rising in responsibility and
authority within Dueck Auto Group.
Currently Keith is busy as Vice President
and General Manager of Dueck Richmond,
spending his days moving between all
stores.
Keith said supporting Special Olympics
“You really can see a change in the athletes … and
has become “a fun thing our whole family
is involved in,” and he has been hooked by sport really brings them together,” Keith says.
the genuine appreciation and joy of the
athletes.
“I really enjoy seeing their excitement,”
Keith says. “It is such a great cause, and
you can see the difference you make.”
Involvement in the Polar Plunge was a new
addition to his family’s tradition of support
of Special Olympics, and they helped the
inaugural event raise more than $30,000
for SOBC. With 90 Plungers and teams
of law enforcement members freezin’ for staff embraced the event, overcoming To learn more about the Polar Plunge and
a reason at Kitsilano Beach, Team Dueck initial trepidation about taking the plunge join Dueck in getting bold and cold for a
was the top fundraising team and Gregory by building momentum with their great great cause, visit:
Keith was the top individual fundraiser, costumes and fundraising. Twelve staff www.plunge4specialolympics.com
while Dueck Auto Group sponsored the members took the plunge, joined by 10-15
VIP warming tent. friends of Gregory Keith, who said it was
In addition to their fundraising success, great for everyone to “do something that Photos:
Above: Gregory and Pamela Keith at the Vancouver Polar Plunge
the Dueck team rocked the spirit depart- got them out of their comfort zones. for Special Olympics BC with athlete Michaela Robinson.
ment with their superhero style. Dueck “Everybody had a great time,” he said. Left: Team Dueck at the Polar Plunge. Photo by Doug Bower.
SIGNALS MAY - JUNE 2016 7
Special
Olympics
Snapshot
Exciting skill-building through fun youth programs
B.C.’s New Car Dealers are among the longest-standing supporters of Special Olympics BC. In this issue of Signals we continue
the series demonstrating all that your support helps to bring to life through the world of Special Olympics – all the experiences
of joy, friendship, empowerment, and acceptance for more than 4,400 athletes with intellectual disabilities around the province.
When Sandra Hamel first registered her daughter Esme for Special the night because I do see something new every night.”
Olympics BC’s Active Start program, she thought it might be a fun There are now 98 Special Olympics BC Active Start, FUNdamentals,
thing to do. Very quickly Esme showed that participating in Special and Sport Start programs running in communities around the province,
Olympics youth programs definitely is fun, but it’s also full of exciting where children with intellectual disabilities ages two to 18 have the
benefits that develop through the fun activities and warm environment. opportunity to learn vital motor, sport, and social skills in a fun and
Throughout her first weeks in her local Active Start program, two welcome environment.
and a half-year-old Esme consistently exceeded expectations. The Many children with intellectual disabilities feel left behind or isolated
facilitators taught games and Esme was able to follow the directions, in traditional sport and activity programs. Special Olympics is the
though she had not previously shown she could do so. They started place where they belong and thrive, demonstrating significant skill
kicking balls in the program, and even though it seemed a bit early for developments while having a wonderful time.
Esme to be able to accomplish that skill, a few days later her mother Sandra Hamel said her family feels great appreciation for the program,
saw her balancing on one leg and making the kick motion. and for the volunteers who lead the skill-building fun. Esme is already
The next day, she decided she would go up stairs on a playground, having a great time in Active Start, and they would like to see
holding the rail with one hand, accomplishing one of the development participation levels grow alongside her.
goals her family had hoped she would reach over the coming six “She loves it, she absolutely loves it,” Hamel said. “She’s so happy
months. when she goes into the gym.”
“That was a huge growth spurt that I didn’t anticipate,” Sandra Hamel New SOBC youth programs have recently started in locations such
said. as Cowichan Valley, Kitimat, Nanaimo, Port Alberni, Prince George,
In the following week, Esme worked on throwing motions. She had Surrey, and Victoria, creating more opportunities for children with
always been able to lob the ball, but it didn’t seem deliberate; now she intellectual disabilities to develop skills and thrive in these fun,
is able to almost lob the ball like she’s playing basketball and throw supportive environments.
it into a basket. She also worked on stepping over hurdles with the Special Olympics BC is grateful for all of the support from B.C.’s
engaging Active Start equipment – at the outset she stepped on or New Car Dealers and our Provincial Partners who help make these
threw them, but has started stepping right over. empowering opportunities possible.
“The program challenges her, but in a really good way,” her mother Learn more about local programs and how to get involved:
said. “We’ve seen a lot of benefits that we didn’t anticipate, and we specialolympics.bc.ca
love seeing her grow so much. … I’m always so excited at the end of
Photo: Special Olympics BC Active Start file photo by Benjamin Luk
8 SIGNALS MAY - JUNE 2016
“The program challenges her, but in a really good way,” herPhotos:
mother said. “We’ve seen a lot
of benefits that we didn’t anticipate, and we love seeing her grow so much. …
This page:
Team BC cross-country skier Katarina Gerhardt of Kelowna
racing at the 2015 SOBC Winter Games. Photo by Clark Saxby.
Following page:
Team BC curler David Baxter (second from left) sweeping at
training camp with teammates Jay Laitar and Steven Dew
under the watchful eye of coach Sheila Snell and a guest
curling expert.
Team BC snowshoer William Thatcher of Trail competing at
the 2015 SOBC Winter Games. Photo by Devon Lindsay.
SIGNALS MAY - JUNE 2016 9
Georgian College, Canadian Automobile Dealers
Association and Provincial Membership Associations
Celebrate Grand Opening of Federation Hall
Thirty-one years ago, Georgian College opened the Automotive Business School of Canada (ABSC) with strong support from the auto-
motive industry and the Canadian Automobile Dealers Association (CADA) and its provincial member associations. Georgian, CADA and
the associations solidified the college’s stronghold in postsecondary automotive education with the grand opening of Federation Hall in
the ABSC lobby at the Barrie Campus June 3.
CADA, in collaboration with its provincial member associations, made a $250,000 donation last year to transform the ABSC lobby into
a replica of a modern car dealership so that Georgian students could learn in an industry-relevant space. It also features an interactive
SMART board that showcases the history of the automotive industry and jobs available in automotive dealerships, and automotive-relat-
ed news and information about various brands and CADA provincial member associations.
“The Canadian Automobile Dealers Association and its provincial member associations from across the country have been working with
the Automotive Business School of Canada since its inception to provide students with relevant learning experiences to prepare them to
be workers, innovators and leaders in the automotive industry,” says Richard Gauthier, President and CEO of CADA. “We are proud to
continue this tradition and invest in our future workforce.”
The donation was made in support of Georgian’s fundraising campaign, The Power of Education: Transforming the Student Experience.
Georgian offers the only Honours Bachelor of Business Administration – Automotive Management degree and Automotive Business
diploma in Canada. Graduates of these unique programs secure great jobs in many sectors of
the automotive industry, including dealerships, aftermarket, finance and insurance, remarketing,
corporate head offices, fleet management, marketing and advertising, and event management.
To shift your Finance Dept into high gear, give us a call.
To shift your Finance Dept into high gear, give us a call.
John Romfo - National Sales Manager
John Romfo - National Sales Manager
1-250-308-1112
1-250-308-1112
10 SIGNALS MAY - JUNE 2016Global temperatures aren’t the only thing that have been heating up in recent months and years. The debate on climate change – and
governments’ ambitions on the file – is intensifying in Canada with a new federal government intent to be seen as “doing something” on
the climate. Having run and won large on a more activist approach to climate policy, the new government in Ottawa now has a mandate to
pursue ambitious climate policies, and to encourage the provinces and territories to do the same.
The recent budget contained nearly $3 billion dollars in investments aimed at mitigating greenhouse gas (GHG) emissions and tackling the
threat of a warming climate. Tellingly, the single largest budget item - $2 billion for a Low Carbon Economy Fund – won’t start to flow until
fiscal year 2017-2018, giving Ottawa another 12 months to design how the money will be spent. Far from being a prescriptive single national
climate policy, the Fund will “support provincial and territorial actions that materially reduce greenhouse gas emissions”, offering large
financial incentives for provinces and territories to clean up their own acts on GHG emissions.
This could take many forms, and the automobile industry has to be ready for a potential onslaught of provincial-level climate targets that
could indirectly or directly impact industry players. Tighter fuel economy regulations, zero-emissions mandates, or government-imposed
sales floors for alternative-propulsion vehicles could all be on the table as provinces compete for funding under the federal program.
Several years ago, the industry won the argument for a North-American standard on fuel efficiency targets, given the integrated nature of
the industry, and a patchwork of competing policies across Canada and the U.S. was avoided. In the coming years a similar challenge may be
on its way in the form of a provincial approach to GHG reduction policies.
Article submitted by the Canadian Automobile Dealers Association (CADA)Public Affairs Team
SIGNALS MAY - JUNE 2016 11The 2016 BCYCNA
MediaMa Murray
Release
Community Newspaper Awards
The 2016 BCYCNA Ma Murray Community Newspaper Awards –
The Proof is inThe
theProof
Numbers
is in the Numbers
The BC & Yukon
FOR IMMEDIATE Community Newspapers Association (BCYCNA) is pleased to have handed out awards in
RELEASE
45 award categories at the 2016 BCYCNA Ma Murray Community Newspaper Awards, held on Saturday,
Vancouver,
MayBC7 at–theThe
RiverBC &Casino
Rock Yukon Community Newspapers Association (BCYCNA) is pleased
Resort.
to have handed out awards in 45 award categories at the 2016 BCYCNA Ma Murray Community
Newspaper Awards,
For almost held on
a century, Saturday,
the BCYCNA hasMay 7 at the River
been celebrating Rock
excellence Casino
amongst Resort.newspapers. The
its member
Ma Murray Community Newspaper Awards recognizes all aspects of the newspaper industry, including
For almost a century,
production, the reporting,
publishing, BCYCNA hasadvertising,
editing, been celebrating
photography, excellence
website designamongst its member
and community
newspapers. The Ma
contribution. Murray
It’s an Community
evening dedicated Newspaper
to celebrating Awardsnewspaper
the community recognizes all aspects of the
industry.
newspaper industry, including production, publishing, reporting, editing, advertising,
Outgoing
photography, Presidentdesign
website Tim Shoults
andof Glacier Media described
community the past year
contribution. It’s in an
community
eveningnewspapers:
dedicated to
“Competition in our industry is still
celebrating the community newspaper industry. fierce, but not in the sense of newspapers competing against newspapers.
We’re now competing with Facebook, Google, and in some cases, our own readers, for attention. But people
OutgoingarePresident
still coming Tim Shoults
to us for of because
local news, Glacier Media
no other described
sources can bring the
thempast yearinformation
hyper-local in community
and
newspapers: “Competition
advertising reach like weincan.
our industry
And the proof is
is instill fierce, but not in the sense of newspapers
the numbers.”
competing against newspapers. We’re now competing with Facebook, Google, and in some
cases, ourTheown
Ma Murray Awards
readers, for Gala gives usBut
attention. an opportunity
people areto recognize the outstanding
still coming to us forwork
localthat produces
news, because
no other sources can bring them hyper-local information and advertising reach like weawards
these numbers. Known and respected throughout Canada’s community newspaper industry, the can. And
the proof have
is inbecome some of the most coveted in the business.
the numbers.”
As almost 300 community newspaper staff from across BC and Yukon filled the River Rock Show Theatre
The Ma Murray Awards Gala gives us an opportunity to recognize the outstanding work that
producesonthese
Saturday night, thereKnown
numbers. was a palpable energy in thethroughout
and respected air. Canada’s community newspaper
industry, Looking
the awards have become some of the most coveted in the business.
at the year ahead, incoming President Sarah Holmes of the Gabriola Sounder stated that “the
challenges in our industry have encouraged us to come up with creative solutions to help community
As almost 300 community newspaper staff from across BC and Yukon filled the River Rock
newspapers. Our goal this year will be to ensure a sustainable organization by focusing on a project-specific
Show Theatre on Saturday night, there was a palpable energy in the air.
mandate. And we already have some very exciting projects in the works.”
Looking at the year ahead, incoming President Sarah Holmes of Thethe Gabriola
BCYCNA Sounder
is a non-profit stated
member-
that “the challenges in our industry have encouraged us to comeship organization representing 108 to
up with creative solutions
help community newspapers. Our goal this year will be to ensurecommunity
a sustainable organization
newspapers throughout by
focusing on a project-specific mandate. And we already have some very exciting projects in the
British Columbia and the Yukon, with
works.” a combined readership of more than
1.5 million.
The BCYCNA is a non-profit membership organization representing 108 community newspapers
throughout British Columbia and the Yukon, with a combined readership of more than 1.5
million.
-30-
Reference:
Kerry Slater
Manager, Special Projects & Events, BCYCNA
Tel: 604-248-4207
The
Email: kerry@bccommunitynews.com
Blair Qualey, President & CEO,
New Car Dealers Association of BC
(right) presents an award at the
2016 Ma Murray Community
Newspaper Awards.
12 SIGNALS MAY - JUNE 2016LegaLine
Communication : The Key to Successful Consumer Transactions (A Case Study)
documents to
A long-time client, an import dealership, recently contacted us the customer, the
for advice with respect to a transaction that, at first blush, seemed response we re-
pretty straightforward but, as the many facets began to reveal ceived was one of
themselves, had (and has) the potential to become a regulatory surprise. This re-
quagmire. In this transaction, the customer did not like the colour sponse has great
of the car she chose and wanted to return it for the same model but implications,
a different colour. It was presented to us as a straightforward trade- not only under
in transaction with an unhappy customer. However, once all of the the unconscionable acts provision of section 8 of the Act, but for
facts were uncovered, the difficulties began. dealerships’ business practises in general.
The customer, it turned out, did not speak English, and had only Section 8 of the Act is clear that a supplier of goods cannot take
arrived in Canada a few days earlier. She wanted to purchase from advantage of a consumer because of the consumer’s illiteracy.
this particular dealership because she believed it serviced her The inability to understand the language of the contract would be
community well. When she arrived at the dealership, she was considered illiteracy and not taking steps to ensure the consumer
attended to by a salesperson who spoke her native language understood the language of the contract could be deemed to be
fluently. The salesperson asked questions and, based on her needs and an unconscionable act. Under the Act, the Court has a great deal
intended use, provided several choices of new cars for her consider- of discretion, including the ability to “undo” the deal and put the
ation. Ultimately, the customer decided on her purchase for the price consumer back to the place they were before the transaction, as
discussed. well as levy disciplinary and punitive awards. The Vehicle Sales
At this point in the process, the salesperson handed his customer Authority of British Columbia has similar powers.
over to the sales manager (who only spoke English) to complete With respect to business practices, the basic tenets of contract
the transaction and to apply for the appropriate financing, but did and transactional law are that the parties must understand the
not stay during the documenting phase of the sales process. Ulti- nature and terms of the deal, be able to protect their interests
mately, the vehicle was registered to the customer and plates were and accept the risks. If one party does not speak the language in
installed. The customer left the dealership, without the vehicle, and which the deal is being conducted and is not provided a reasonable
returned a few hours later, at which time she advised the sales- translation, the elements of a valid deal may not be present.
person, in her native language, that she wished to “switch out” the
vehicle for one of a different colour. The salesperson advised his For our client, by having a sales manager, who only spoke English
manager of this and was informed, in English, that the first vehicle complete and execute the contract of purchase and sale as
would have to be traded in towards the second vehicle. The sales- well as the financing documents with a customer who did not
person translated this information to the customer, however, when understand the language, makes it confusing if the first vehicle
pressed, the salesperson was not sure if his customer truly under- ever validly changed hands. For the import vehicle market as
stood the nature of the transaction. a whole, the implications are far-reaching. Consumers tend to
gravitate to the familiar and, if a dealership services a particular
The customer then accompanied the sales manager alone to his market, the consequences may be significant if you do not take
office to complete the purchase of the second vehicle, to trade-in steps to ensure customers understand the critical parts of the
the first vehicle and to apply for different financing. The first vehicle sales process and transaction.
was traded in at much less than its purchase price and, at the end
of the day, the customer left the dealership with the second vehicle
while still owing a balance on the first vehicle.
Our office was contacted when the customer brought a claim under Roderick H. McCloy, Associate Counsel
section 8 of the Business Practices and Consumer Protection Act of Christopher J. Bakker, Lawyer
British Columbia for an unconscionable act. Our client wanted us Shapiro Hankinson & Knutson Law Corporation
to advise the customer’s lawyer how the trade-in process works,
why the vehicles could not simply be “switched out,” and how the
transaction was simply in the normal course of business.
What our client did not understand was its potential liability. In
this case, there was no dispute that the customer did not speak
English, nor was there a dispute over the fact that she was with the
sales manager alone to complete the details of the transaction and
that he did not speak any language other than English. When we
asked our client as to who translated and explained the terms of
the contract of purchase and sale and the lengthy financing
SIGNALS MAY - JUNE 2016 132016 Online Auction
Raises Close to
$187,000
for Charity!
The 2016 New Car Dealers Foundation and
Special Olympic BC Online Auction ran online
April 22 through April 29th.
The preliminary net fundraising total shows
!
close to $187,000! Funds raised will support
Special Olympics BC and your New Car Deal-
p p o r t
ur su
ers Foundation of BC.
f o r yo
NKS
The 2016 auction had 130 bidders, and 281
A
lots, both an increase over
the 2015 auction.
s e d . T H
ow C l o
t i o n N
Auc
Thank you to those dealers who donated and bid:
Applewood Auto Group Hilltop Toyota Pioneer Chrysler Jeep
Auto West Group Jenner Chevrolet Preston Chevrolet Buick GMC Cadillac Ltd.
Bannister Auto Group Jim Pattison Group Richport Ford
Barnes Wheaton Group Johnston Auto Group Signature Mazda
Brian Jessel BMW Kamloops Honda Smith Chevrolet Cadillac Ltd.
Brian McLean Chevrolet Buick GMC Kamloops Mazda Squamish Toyota
Burrard Acura Kelowna Chrysler Steve Marshall Ford
Cam Clark Ford Lincoln Kelowna Motors Summit Subaru
Carter Auto Family Key West Ford Sunrise Toyota
Castlegar Toyota Laird Wheaton GM Surrey Honda
Clarkdale Motors Ltd. MacCarthy GM Surrey Mitsubishi
Dueck Auto Group Marv Jones Honda Tyee Chevrolet Buick GMC
Finneron Hyundai Mertin Chevrolet Cadillac Buick GMC Ltd. Vernon Toyota
Hallmark Ford Metrotown Mazda VIP Mazda
Harbourview Volkswagen Pacific Honda Watkin Motors
Harmony Acura Pacific Mazda West Coast Auto Group
Harmony Honda Parkshore BMW Wheaton Chevrolet Buick Cadillac GMC Ltd
Harris Auto Group
A special thank you to the Auction Committee:
Manse Binkley, John Chesman, MCL Motor Cars Christie Morning-Smith,
Harmony Honda and Harmony Acura Christina Hadley, Special Olympics BC New Car Dealers Association of BC
Doug Bower, Dan Howe, Special Olympics BC Blair Qualey,
The Vancouver Sun and The Province Pamela Keith, Dueck Auto Group New Car Dealers Association of BC
Marnie Carter, Carter Auto Family Joe Mitchell, Carter Auto Group John Wynia, Harbourview Volkswagen
14 SIGNALS MAY - JUNE 2016BC SCRAP-IT:
Big Incentives,
Big Environmental Impacts
As you may have heard, SCRAP-IT is offering a $3,250 electric vehicle incentive… and the best part is, it can be combined
with CEV for BC incentives. In some cases, customers will receive up to $8,250 off the purchase of a new electric vehicle.
Why promote electric vehicle sales?
Scrapping one older vehicle and replacing it with an electric vehicle will on average produce an 84 tonne carbon reduc-
tion. To give that some perspective, 84 metric tonnes of CO2 has the same volume as the air it would take to fill 16.8 hot
air balloons. That is a significant difference and customers who take advantage of these valuable incentives know they are
making a positive contribution to the environment.
Why send an older polluting vehicle to SCRAP-IT?
All scrapped vehicles are permanently and properly recycled in accordance with the provincial acts and regulations. No
used parts are sold back into the market, thereby keeping other older, polluting vehicles on the road. SCRAP-IT customers
have been encouraged to choose alternate forms of less polluting transportation, including new replacement vehicles from
participating new car dealers throughout the province since 1996.
What does SCRAP-IT have to do with climate change?
Since inception this program has promoted the migration of it’s customers into clean/cleaner energy vehicles and other
forms of transportation. It has scrapped over 39,000 vehicles, taking 1,076,290 tonnes of carbon out of the air we breathe.
It also supports healthy communities by making sure 156,000 tires, 624,000 litres of fluid, 39,000 mercury switches, and
54,990 tonnes of steel were all properly recycled.
Does SCRAP-IT make a positive financial impact in the province?
Since 1996 SCRAP-IT has received $24.8 million in grants (provincial/federal). With that it has generated over $29 million
dollars in PST/GST/HST revenue on replacement vehicles with a retail value of over $225 million, and over $30 million in
health and societal benefits. A 2:1 return on investement and this isn’t even counting
SCRAP-IT is the “little program that could.” Through its partnerships with over 403 BC-based private-sector businesses
it has delivered great results. Through its continued partnership with new car dealers provincially, it will continue to make
big environmental impacts.
For details about the electric vehicle incentive, replacement vehicle incentive or the 8 other options available, please visit
their website at: www.scrapit.ca
BC SCRAP-IT® Supports
Air Action Plans – Vehicle Emission Reductions
Climate Change Initiatives – Greenhouse Gas Emission Reduction
Cleaner Fuels – transition to Clean Energy Vehicles
Waste Management – EMA Recycling Regulation
BC Jobs Plan – Partnerships with BC-based businesses
Core Public Health Plans – Air quality and Healthy Community Environments
SIGNALS MAY - JUNE 2016 15Welcome
TO O U R N E W A S S O C I AT E M E M B E R S
OPTIOM INC.
Optiom Inc. is a specialty insurance provider that markets and administers GAP PLUS, a vehicle replacement insurance
product sold through new car dealers in British Columbia, Alberta and more recently Ontario. We have been active in
BC since 2004 and since that time have grown to become the market leader in this field. We currently have in excess
of 150 new car dealers in BC who actively support the sale of GAP PLUS to their car buying clients, which is sold by
licensed insurance agents who attend the dealership to register and insure new and used vehicle purchases.
Benefits to dealers and their clients of GAP PLUS include:
• Payment of a referral fee for every policy sold to a dealer’s client. The fee varies depending on the value of the
vehicle and the term of coverage, but averages around $350.
• If the vehicle is written off by a client’s primary auto insurer, we ensure that the vehicle is replaced through the
originating dealer – at MSRP (less factory incentives).
• Reimbursement of a client’s auto insurance deductible up to $500, for total and partial loss claims.
• If the vehicle is repairable, we’ll pay for specified OEM Replacement body parts, supplied by the originating dealer.
• Top up of a client’s loss of use coverage if their primary insurance is insufficient to cover the cost of a rental car
following an accident or write-off.
We look forward to working with NCDA dealer members on areas of common interest.
Contact:
Chris McElroy, Optiom Inc., Executive Vice President
604-345-8723 • cmcelroy@optiom.com
IRSC CORP.
We are happy to be accepted as a new associate member of the NCDA. We are the only Bailiff/Collection company
that has been recognized by the Canadian Aboriginal and Minority Supplier Council (CAMSC) and the BBB.
Our services fall into 3 main areas:
1.Repossessions: for those dealerships that have their own financing, we can be the extension of your finance depart-
ments by recovering vehicles that have fallen behind or defaulted on payments. We can store the vehicle or have it
dropped off at the dealership depending on the preference of the dealer.
2. Skip Tracing: getting you in contact with your customers. If they have changed their numbers or if you have received
return mail. Our team will locate and confirm the information needed to reach your customer.
3. Repairers Liens: if a person has had repairs to their vehicle but have not paid in full (and have not returned or are
ignoring attempts to get paid) we can arrange to place the lien and pursue recovery on your behalf.
AND THE NEW AND IMPROVED OPTION to a repairers lien and that is EZLiens.ca. This is a much more proactive
approach to your customers that may not be able to pay in full. You can not only help them by getting more repairs
done to ensure they are driving around safely, you are also protecting yourself if payment is not received as agreed
upon. This can increase sales and customer satisfaction all with a few clicks of a button.
We look forward to working with your membership to help them provide a better customer experience while also
protecting their bottom line.
Contact:
Mat Boyer, VP of Business Development
IRSC Integrated Recovery Solutions Corp.
PH: 604.595.7376 • mboyer@irscorp.ca
16 SIGNALS MAY - JUNE 2016Computer Cents
Use These 10 Office 365 Features And Become An O365 Wizard
The outstanding features - and continuous evolution - of Microsoft into presentation mode and hold Ctrl and
Office 365 will give you a leg up on the pile of work sitting on your the Left-Click mouse button to replace
computer. Don’t be left behind. Treat yourself and use these 10 new your mouse cursor with a laser pointer.
features to tackle the stack and become a wizard in the process.
Change your electronic scribbles into text
Among some of the new Office 365 features, you can Skype over a This OneNote feature allows you to con-
document with your coworkers, plot charts into excel with ease, and vert your electronic scribbles into text in
even sign for a document electronically with any device. just a few steps. Simply select the “Lasso
Simultaneously edit a document with other people Select” tool and circle the area you want edited and choose the “Ink
to Text” option.
With Office 365, people can work together on any Word, Power-
Point or Excel document in real time. This means multiple people Use electronic signatures
can edit a document, figure out what changes have been made and Printing out a document to sign it and then scanning it back to digital
who made them. format is a bit outdated. However, with the Docusign app, you can
So if your employees are still creating documents by themselves, setup your own electronic signature and sign documents easily from
sending them over to their coworkers by email, and silently waiting any device.
for a reply, then this Office 365 feature can help cut down on unnec-
essary email waiting time.
Create excel charts with ease
Skype over a document with your coworkers
Office 365 has built in new features that will allow Excel to better
In addition to being able to work together on a single document, you present and format your data. Simply select the cells that you would
can also verbally discuss the edits over Skype. This application lets want in a graph or table, open the Quick Analysis tool and pick how-
you talk to everyone who is working on the document with a simple ever you would like to visually represent your information. Voila! In-
click of a button. You can also keep talking to your coworkers even stant chart.
after you’ve left the Office document session.
Turn data from Excel into a map
Link to files, don’t attach them
Speaking of visual representation, did you know that you can con-
Is the file you’re sending too big? With the business editor of Office vert your data into images? Provided that your data takes note of
365, you won’t have to worry about compressing your documents geographic locations, the Power Map feature can immediately dis-
before sending them over email. You can simply attach the link to tribute your recorded facts and figures over a 3D map.
the file on your cloud application (Outlook Web App) and people
with access to the link can immediately begin editing. Create and Convert PDF Files
You have a variety of choices when creating PDF files from word
Bing find presentation images for you
documents. Exporting your word documents into PDF files can be
Sometimes you just need that second opinion when you’re picking done by going to File>Export>Create PDF/XPS. You also have the
images for your presentation. That’s where Office Sway comes in. option of saving just a portion of a file by indicating the pages you
Basically, the application employs Bing image search to locate pos- want to only be converted into PDF.
sible images that you can use for your presentation based on the
On the other hand, if you would like to edit a PDF, just open the file
words you are using.
in the word document, where the PDF content will be opened in a
Laser pointer mouse icon new file. From here, you can copy and edit any content, images or
Forgot your laser pointer on the day of your presentation? Simply go diagrams.
Consider utilizing some or all of these features to make the most
out of Office 365, make your life a bit easier, and become an Office
wizard. If you’d like to know more about other features that Office
365 has to offer, give us a call.
Bob Milliken is TheITGuy@CascadiaSystemsGroup.com
and specializes in helping businesses with their IT needs and
"making you an Office365 wizard!”
You can reach Bob directly at 604.270.1730, or by email
Your comments are appreciated –
ComputerCents@CascadiaSystemsGroup.com
SIGNALS MAY - JUNE 2016 17Who's Who at the NCDA
OUR VISION: CORPORATE PARTNERS AND SUPPLIERS
For member dealers and the dealer franchise system to be seen by the The New Car Dealers Association of B.C. would like to
public as the best choice to fulfill all their automotive needs. acknowledge these fine companies for their support
of your association’s activities:
We are a small, but dedicated and hardworking team of eight individuals
working to serve all Members of the New Car Dealers Association of BC.
Should any
questions, concerns, issues or ideas arise, the Association staff will be
First Canadian Insurance Corporation is a national,
available to listen and help. privately chartered Life Insurance Company that has
Get in touch via phone, email, fax or in person at the Richmond office! been offering Life and Disability insurance coverage on
consumer loans through automotive dealership financial
service offices since September of 1988.
Since that time, the First Canadian Group of Companies
has been marketing its Insurance, Mechanical Break-
down Protection, and Protection Product programs
Blair Qualey Shakira Maqbool through automotive, RV, and marine dealers across Can-
President & CEO Senior Accountant & ada with tremendous success.
bqualey@newcardealers.ca Office Manager
Direct: 604-330-4299 smaqbool@newcardealers.ca
Mobile: 604-897-0852 Direct: 604-330-4292
Including CARPROOF reports with your used vehicle
inventory could be that edge over the competition that
you’ve been looking for.
Jason Heard Let CARPROOF show you the difference, and help you
Executive Director, sell more cars and make more money!
Vancouver International Christie Morning-Smith
Auto Show Event Manager
jheard@newcardealers.ca cmorning-smith@newcardealers.ca
Mobile: 604-220-2725 Direct: 604-330-4291
NXGEN is a Canadian-owned and managed company
that is trusted nationwide. Established in 2005, they
provide secure, high speed payments processing with
best-in-class customer service.
Take the risk out of your merchant processing with a
Joshua Peters secure choice that offers exceptional customer service
Communications, Exhibitor Sales Ayesha Ali
and Member Relations CEV Program Administrator and the benefit of low merchant fees.
jpeters@newcardealers.ca cev@newcardealers.ca
Mobile: 778-231-1982 Direct: 604-330-4296
Michael Mason & Co. Ltd. has been manufacturing and
supplying the Automotive Industry since 1967. They
have products for every department within your dealer-
ship.
Eleonor McGarry Lorena Badan Michael Mason & Co. fabricate products at their facto-
Accounting Assistant Office Administrator ries in British Columbia, Canada.
accounting@newcardealers.ca info@newcardealers.ca
Direct: 604-330-4295 Direct: 604-330-4298 BC Scrap-It is a voluntary early retirement
vehicle program that provides incentives
to help British Columbians replace higher
polluting vehicles with cleaner forms of
transportation.
The Canadian Automobile Dealers Association (CADA)
is the national association for franchised automobile and
truck dealerships that sell new cars and trucks.
#70-10551 Shellbridge Way, Richmond, BC V6X 2W9
Phone: 604-214-9964 | Fax: 604-214-9965
www.newcardealers.ca The Clean Energy Vehicle Point of Sale Program is
administered on behalf of the province of BC by the
New Car Dealers Association of BC.
18 SIGNALS MAY - JUNE 2016Associate Member Listing
6279490 Canada Inc. dba e-Dealer Shane Hambly (416) 853-5626 shane.hambly@edealer.ca www.edealer.ca
ADESA Auctions Canada Corp John Macdonald (604) 232-4403 john.macdonald@adesa.com www.adesa.com
AllWest Insurance Services Ltd. Renee Nielly (604) 733-7383 rnielly@allwestins.com www.allwestins.com
Audatex Canada Anthony Giagnacovo & (416) 498-2905 darcy.gorchynski@audatex.com www.audatex.ca/autopoint
Darcy Gorchynski
Auto123.com - Xprima.com Corporation Inc Gisele Goguen 1-888-474-2886 ext 393 ggoguen@evolio.ca www.xprima.com/en/
Automotivaters Warren Cederberg (250) 920-7775 warren@automotivaters.com www.automotivaters.com
Baseline Processing - DCSC0810 Inc. Roberto Cabrone (604) 696-3710 rc@baselineprocessing.com www.baselineprocessing.com/
BCIT - School of Transportation Guy Ellis (604) 432-8759 Guy_Ellis@bcit.ca www.bcit.ca/transportation
BMO - Bank of Montreal - Dealership Finance Bradley Warren (604) 665-7064 bradley.warren@bmo.com www.bmo.com
Calla Financial Services Ltd. Nick Calla (604) 921-4048 nick@callafinancial.ca www.callafinancial.ca
Canadian Automobile Dealers Association Lucille Laframboise (800) 463-5289 laframl@cada.ca www.cada.ca
Canadian Black Book Kathy Ward (905) 477-0343 kward@canadianblackbook.com www.canadianblackbook.com
CARFAX Canada Ltd. Jon Arnett (416) 997-1839 jonarnett@carfax.com www.carfaxonline.ca
CarProof JP Violot (778) 828-1738 jpviolot@carproof.com www.carproof.com
CDK Global Greg Wallin (778) 838-0639 greg.wallin@cdk.com www.cdkglobal.com
Christy Insurance Agencies Ltd. Carrie Storjeoff (604) 913-2474 info@christyinsurance.com www.christyinsurance.com
CIBC Commercial Banking Phil Lehn (604) 665-1318 philip.lehn@cibc.com www.cibc.com
CTL Corp Denise Buott 1-855-378-5626 dbuott@ctlcorp.ca ww.ctlcorp.ca
CTL Corp Denise Buott (905) 815-9510 ext 2008 dbuott@ctlcorp.ca ww.ctlcorp.ca
DealerSocket Shellie Pierce (206) 730-2055 spierce@dealersocket.com www.dealersocket.com
Dealertrack Technologies Debbie Brewer (905) 281-6229 debbie.brewer@dealertrack.com www.dealertrack.ca
Evolio - Xprima .com Corporation Inc Kyell Vyncke (888) 474-2886 kvyncke@xprima.com www.xprima.com/en/
First Access Funding Corp. Paul Stephanson (888) 816-5574 paul@fafcorp.ca www.fafcorp.ca
First Canadian Insurance Corporation John Romfo (250) 308-1112 jromfo@firstcanadian.ca www.firstcanadian.ca
First West Leasing John Gowans (604) 539-7041 jgowans@firstwestcu.ca firstwestleasing.ca
General Bank of Canada Marley Begg (780) 974-2829 mbegg@generalbank.ca www.generalbank.ca
Hi-Cube Storage Products Ltd Adam Gould 604-946-4838 ext 225 agould@hicube.com www.hicube.com/industry/automotive.asp
Hireology Mike Crothers (312) 253-7808 mcrothers@hireology.com www.hireology.com/
HUB International Insurance Brokers Wayne LeGear (604) 269-1944 wayne.legear@hubinternational.com www.hubinternational.com
Industrial Alliance Insurance and Financial Services Inc. Michel Poirier (604) 882-8220 michel.poirier@inalco.com www.salgroup.com
IRSC Integrated Recovery Solutions Corp Mat Boyer (604) 595-7376 x 237 mboyer@irscorp.ca www.irscorp.ca
dba WolfcoBailiffs, EZLiens.ca
Josephson Litigation Counsel Ronald Josephson (604) 628-4007 rjosephson@josephsonlitigation.ca www.josephsonlitigation.ca
Kent-Macpherson Appraisals Ltd. Adrian Rizzo (250) 763-2236 arizzo@kent-macpherson.com www.kent-macpherson.com
Kijiji Canada Bobbi Barnes (416) 969-2256 bobarnes@ebay.com www.kijiji.ca/autos
Laser Valley Technologies Corp. Perry Niehaus (604) 888-7085 pmniehaus@laservalley.com laservalley.com
Manheim Auto Auction Company (Cox Automotive Canada) Maria Soklis (905) 875-3522 maria.soklis@coxautoinc.com www.manheim.com/
Meritage Financial Group Shane Edmison (250) 475-6050 shane@meritage.ca www.meritagefinancialgroup.ca
Michael Mason & Co. Ltd. Steve Batchelor (250) 384-7304 office@michaelmason.ca www.michaelmason.ca
MNP LLP Accounting>Consulting>Tax Darrell Endresen (604) 949-2088 darrell.endresen@mnp.ca www.mnp.ca
Momentum CRM LLC Donna Mealy (949) 453-8000 lori.roane@CRMomentum.com www.crmomentum.com
MyAutoNews.ca Morgan van Holst (519) 932-1149 morgan@myautonews.ca www.myautonews.ca
NXGEN Canada Don Andrews (604) 946-8884 dandrews@nxgencanada.com www.paylogec.com
Oh My Print Solutions Dave Jackson (604) 353-1776 dave@ohmyprintsolutions.com www.ohmyprintsolutions.com
Optiom Inc. Chris McElroy (604) 345-8723 cmcelroy@optiom.com www.optiombc.com
Pacific Newspaper Group, A division of Postmedia Network Inc. Paul Batchelor (604) 605-2546 pbatchelor@sunprovince.com www.sunprovince.com
RBC Automotive Finance Group Erik Jensen (604) 468-4590 erik.jensen@rbc.com www.rbc.com/canada.html
Roy Speed & Ross Ltd. (Operating as RSR Global) Karey Davidson (905) 631-5865 kdavidson@rsr-global.com www.royspeedross.com
SCI MarketView Ted Davis (905) 415-6258 tdavis@scimarketview.com www.scimarketview.com
Scotia Dealer Advantage Gina Guercio (778) 373-4248 gina.guercio@scotiadealeradvantage.com www.scotiabank.com/scotiadealeradvantage
Scotiabank Western Dealer Finance Centre Warren Sandbeck (800) 268-0762 warren.sandbeck@scotiabank.com www.scotiabank.com
Serti Information Solutions Pascal Lafleche (514) 493-1909 plafleche@serti.com www.serti.com
Shapiro Hankinson & Knutson Law Corporation - Roderick McCloy (604) 684-0727 rhm@shk.ca www.shk.ca
Rod McCloy Law Corp.
Speed Shift Media - BC Media Works Steve Barker (604) 520-9177 steve.barker@speedshiftmedia.com www.speedshiftmedia.com
Strathcom Media Inc. Duncan Cochrane (780) 433-8844 duncan@strathcom.com www.strathcom.com
Sym-Tech Dealer Services Royce Southerland (905) 889-5390 royce.southerland@sym-tech.ca www.sym-tech.ca
TD Auto Finance Danny Long (403) 819-1244 danny.long@tdautofinance.ca www.TDFS.com
The ReFrame Financial Group Inc. Antonio Zivanovic (604) 726-6142 antonio@thereframegroup.com www.TheReFrameGroup.com
Torch Maor Frankel (778) 835-3715 mfrankel@torch.agency www.torch.agency
Total Graphics Inc. Jeff Mesina (604) 294-0223 jmesina@totalgraphics.com www.totalgraphics.com
TradeRev Sallly Byun 1-888-260-4604 sally@traderev.com www.traderev.com
Western Dealers Co-Auto Mike Reid (780) 468-9552 mreid@wdcoauto.com www.wdcoauto.com
Wolrige Mahon Chartered Professional Accountants Masato Oki, C.A. (604) 684-6212 moki@wm.ca www.wm.ca
Zipwhip Inc Bryan Martin (855) 947-9447 bmartin@zipwhip.com www.zipwhip.com
SIGNALS MAY - JUNE 2016 19CarProof is the best source
of information on
B.C. vehicles. Period.
Did you know...
CarProof estimates
About 1 in 10
300,000 vehicles in B.C.
vehicles on B.C. roads
have been deemed
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have unfixed recalls by their own manufacturer
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20 SIGNALS MAY - JUNE 2016You can also read
