Tax Compliance Software Category - SUMMER 2021 Customer Success Report - FeaturedCustomers
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SUMMER 2021
Customer Success Report
Tax Compliance
Software Category
Tax Compliance Software Category
Tax compliance software gives you accurate federal and local tax
computations, and automates tax filing and reporting. Top vendors
present different solutions to manage specific types of transactions
and their linked taxes. Sales tax compliance programs compute and
process relevant taxes to be charged across jurisdictions.
Further, Value-Added Tax (VAT) applications monitor regulations and
automate computations across intricate scenarios. Advanced tax
compliance tools support custom tax management for global sales.
Many vendors also deliver managed audit reporting and tax filing for
businesses of all sizes.
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 2Award Levels
Customer Success Report
Ranking Methodology
The FeaturedCustomers Customer Success ranking is based on
data from our customer reference platform, market presence,
MARKET LEADER
web presence, & social presence as well as additional data
Vendor on FeaturedCustomers.com with
aggregated from online sources and media properties. Our
substantial customer base & market
ranking engine applies an algorithm to all data collected to
share. Leaders have the highest ratio of
calculate the final Customer Success Report rankings.
customer success content, content
quality score, and social media presence
The overall Customer Success ranking is a weighted average
relative to company size.
based on 3 parts:
CONTENT SCORE
●
Total # of vendor generated customer references (case studies,
success stories, testimonials, and customer videos)
●
Customer reference rating score
TOP PERFORMER
●
Year-over-year change in amount of customer references on
Vendor on FeaturedCustomers.com with
FeaturedCustomers platform
significant market presence and
●
Total # of profile views on FeaturedCustomers platform resources and enough customer
●
Total # of customer reference views on FeaturedCustomers reference content to validate their vision.
Top Performer's products are highly rated
platform
by its customers but have not achieved
MARKET PRESENCE SCORE the customer base and scale of a Market
●
Leader.
Social media followers including LinkedIn, Twitter, & Facebook
●
Vendor momentum based on web traffic and search trends
●
Organic SEO key term rankings
●
Company presence including # of press mentions
COMPANY SCORE
RISING STAR
●
Total # of employees (based on social media and public
Vendor on FeaturedCustomers.com that
resources)
does not have the market presence of
●
Year-over-year change in # of employees over past 12 months Market Leaders or Top Performers, but
●
Glassdoor ranking understands where the market is going
and has disruptive technology. Rising
●
Venture capital raised
Stars have been around long enough to
establish momentum and a minimum
amount of customer reference content
along with a growing social presence.
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 32021 Customer Success Awards
Check out this list of the highest rated Tax Compliance Software based on
the FeaturedCustomers Customer Success Report.
* Companies listed in alphabetical order
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 42021
SUMMER 2021
Tax Compliance
Software Category
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 5204
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Total Customer References
Featured Testimonials
ABOUT AVALARA
Avalara monitors and calculates all of the regulatory and nonregulatory taxes
and charges that we’re obligated to remit. They make my life easier.
AARON LEON
CO-FOUNDER AND CHIEF EXECUTIVE OFFICER, THINQ
Avalara helps businesses of all
sizes achieve compliance with sales
and excise tax, VAT, and other
transactional tax requirements by Avalara proved to be a one-stop shop for the variety of advisory services
delivering comprehensive, we needed to automate our U.S. tax compliance efforts.
automated, cloud-based solutions
NICK HASELWANDER
that are fast, accurate, and easy to DIRECTOR OF PRODUCT, DISCOGS
use. Avalara’s end-to-end suite of
solutions is designed to effectively
manage complicated and It has been a wonderful add-on product! We especially like that Avatax makes adding a new tax jurisdiction
burdensome tax compliance very easy. Before Avatax, it would take weeks to load new rates and localities into Dynamics GP. Now, with
obligations imposed by state, local, the click of the mouse, we are able to “turn on” a state and immediately start collecting sales tax. An added
bonus is the address validation service, which has made customer and vendor addresses more accurate.
and other taxing authorities in the
United States and internationally. BRYAN MILLER
CEO, AGRI-COVER, INC.
Avalara is the only tax service we felt could provide our customers such as Reebok and
Adidas with highly efficient, reliable, cost-effective tax solutions to integrate into their
e-commerce solutions. We simply couldn't recommend the alternatives.
MARTIN K. GUERSOY
DIRECTOR OF BUSINESS DEVELOPMENT & SALES, ARVATO SERVICES
TRUSTED BY
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 698
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Featured Testimonials
ABOUT SOVOS Without Sovos it would be a disaster for us to try and manage tax rates and rules, especially in states with multiple levels of
jurisdictional rates. I’m confident in Sovos that all the rates are accurate and timely, and if we have a sales tax holiday then
we know they’re going to be handled. Sovos helps us avoid auditing issues and responds quickly to any questions we may
have. Implementation was a pleasant experience and we’ve always had good experiences with support services.
MARK OULDS
DIRECTOR OF TAXATION, BOSCOV’S
Sovos brings together the world’s
most accurate and reliable
regulatory analysis with a global
Sovos Compliance makes an effort in listening to their clients and taking in
cloud software platform built to
suggestions in improving their product. I would absolutely recommend Sovos
reduce the burden and risk of tax
compliance and business to
Compliance to others.
government reporting everywhere BRUCE MOLLAR
TAX DIRECTOR, SUN LIFE FINANCIAL
your business grows. Trusted by
over half of the Fortune 500, Sovos
delivers the world’s most reliable,
stable and secure solutions ahead Sovos Compliance’s Managed Services are an indisputable value. Thanks to Sovos Compliance we pay no IRS penalties;
have virtually eliminated internal staff time devoted to tax form processing, printing, and delivery; and have significantly
of regulatory change. enhanced customer service—every bank teller in our two dozen branches has instant access to the precise documents
submitted to the IRS. Exceptional customer service is extremely important to us.
TERESA BENTLEY
VP OF DEPOSIT OPERATIONS, FIDELITY BANK
I never tire of saying that I’m a great advocate for Sovos Compliance. It’s the people! Tax specialists in most organizations
are totally isolated—few people understand all of the regulations and requirements. It’s a huge benefit to be able to count
on Sovos Compliance’s highly responsive team for advice, support, and solutions. Every Sovos Compliance employee is a
knowledgeable and reliable resource. The technology is beyond compare, and Sovos Compliance’s customer service
couldn’t be better. They’re a true partner.
PATRICIA SAUNDERS
TAX SPECIALIST, GENWORTH FINANCIAL
TRUSTED BY
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 770
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Featured Testimonials
ABOUT TAXJAR
The number one thing we liked about TaxJar Plus was cost followed by the
ease of onboarding, and getting set up with our API integration. Their system
is straight-forward, easy to manage, and user-friendly.
DAREN HAWS
VP OF FINANCE AND HR, KORNERSTONE CREDIT
TaxJar is the leading technology
solution for busy eCommerce
sellers to manage sales tax and is
This TaxJar app uses the new NetSuite SuiteTax API to seamlessly sync your
trusted by more than 7,000
sales transactions to TaxJar for sales tax compliance reporting and filing. The
businesses. TaxJar was founded to
help eCommerce merchants spend
integration is easy to use and understand.
less time on sales tax and more CHIEF EXECUTIVE OFFICER
NETSUITE
time growing the businesses they
love. TaxJar is passionate about
creating simple solutions and
leveraging technology to solve TaxJar ROCKS! Filing Sales Tax over several states and several platforms (Etsy, Shopify, Paypal,
complicated sales tax issues. Square) usually took an hour or so to calculate. With TaxJar, it's already done. You sync your
accounts, sales tax is calculated and beautifully broken down and it even tells you when it's due
(helpful for filing in multiple states). When you efile, just fill in the blanks on the tax form and
submit. It's the EASIEST thing in the world.
KUDU-LAH CRITTERS
Providing our new automated tax calculation feature powered by TaxJar that
essentially eliminates our customers’ concerns when it comes to sales tax helps
us deliver on our promise and make our merchants more successful.
JIM O’HARA
PRESIDENT, ECWID
TRUSTED BY
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 892
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Featured Testimonials
ABOUT VERTEX INC.
We worked with Vertex to build tax solutions that enable us to enhance and
scale our omnichannel retail business, while improving customer experience,
increasing tax accuracy and reducing risk.
Vertex Inc. is a leading tax software HEATHER VILLANUEVA
INDIRECT TAX MANAGER, LEGO
and services provider that
empowers global commerce.
Vertex connects customers and
partners across all industries to There are many positive impacts of Patagonia’s implementation of Vertex including significant time and cost
savings on IT and standardized updates and processes for our entire business. The biggest benefit is
deliver the world’s most trusted tax
providing a seamless omnichannel experience for our customer, where they can buy in one channel and
solutions for businesses to grow return in another — this was impossible before utilizing one tax solution from Vertex.
with confidence. Vertex provides SHELLEY CHASE
cloud-based and on-premise SENIOR DIRECTOR OF TAX, PATAGONIA
solutions that can be tailored to
specific industries for every major
line of indirect tax, including sales Together, Vertex and DMA provided a win/win solution for Siemens. Completing the massive task of
and consumer use, value added exemption migration and multiple systems migration allowed for the implementation of a state of the art,
and payroll. Headquartered in enterprise tax solution that could adapt to our diverse ERP landscape and provide the tax team the control
and functionality to further drive configurations to lower Siemens cost.
Pennsylvania, and with offices
SANDRA BLAIR
worldwide, Vertex is a privately
HEAD OF INDIRECT TAX, SIEMENS
held company that employs over
1,000 professionals and serves
companies across the globe.
Vertex enabled us to digitally transform and centralize our tax department. This has created
new best practices and yielded substantially lower costs and audit risk, as well as increased
productivity. We couldn’t be more pleased with the business results we have achieved with
Vertex.
LAUREN MARKS
ADMINISTRATIVE MANAGER, GRAYBAR
TRUSTED BY
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 92021
SUMMER 2021
Tax Compliance
Software Category
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 1030
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Featured Testimonials
ABOUT BLUE DOT VATBOX One of the key points that help us succeed is change management. Nobody likes change, and
we have to work in a productive way and to change the process if required, in order to improve
the compliance and to maximise the VAT that can be refunded.
JOSE-MANUEL PEDRON-GARCIA
GLOBAL TAX COMPLIANCE PROCESS LEADER, MICHELIN
Blue dot VATBox offers peace of
mind with their automated [Blue dot] VATBox has played a pivotal role in helping the company educate its employees, which has
cloud-based technology. Recover effectively mitigated their high disqualification rate, increased policy compliance and maximized VAT
VAT with complete compliance and reclaim opportunities. [Blue dot] VATBox helped us ensure our travelers are submitting documentation
properly under the right legal entity or with the right breakdown of costs.
genuine governance. Their
state-of-the-art patented JAMES NGUYEN
GLOBAL HEAD OF PROCUREMENT, ZOETIS
technology puts companies in
control, providing total
transparency and insight into all
employee travel and expense With a direct connection between Teva’s Expense Report and [Blue dot]
transactions, foreign account VATBox, we successfully minimized the time we needed to spend on VAT
payables, shipping (DDP), and all procedures and maximized our VAT potential outputs, leading to excellent
other invoices automatically
results.
identified with reclaimable VAT.
RAVID BARZILAY
Their simple-to-use dashboard
SENIOR DIRECTOR GLOBAL TAX, TEVA
offers drill-down analytics,
effortlessly streaming compliant
data from all VAT receipts and
submitting VAT reclaims to the We chose [Blue dot] VATBox as our preferred solution in order to have one
relevant authorities. Built by smart, unified process for the recovery of VAT over specific jurisdictions. For us, [Blue
passionate software engineers and dot] VATBox means Governance & Disruptive innovation.
VAT experts, their hassle-free
GLOBAL HEAD OF INDIRECT TAX
solution minimizes overheads and KUEHNE + NAGEL
maximizes refunds on domestic
and foreign VAT.
TRUSTED BY
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 1192
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Featured Testimonials
ABOUT CSC CORPTAX
For us, Corptax is a powerful tax warehouse that automates adjustments,
tracks deferred, and calculates taxable income for the provision. We then
reuse that information to accelerate compliance.
ANNE WANG
INTERNATIONAL TAX MANAGER, SMITHFIELD FOODS
CSC Corptax transforms the
business of tax through
technology, business process
Corptax lets us organize tax-sensitive accounts to easily track changes
expertise and award-winning
year-to-year and properly deliver meaningful provision reports to
customer support. Clients achieve
breakthrough tax performance
management and auditors.
using the first and only single ZEHRA TOOR
L'OREAL
system on the market offering
unmatched automation to align
processes and workflows, enhance
transparency, improve accuracy, It’s challenging to find comprehensive international tax software that’s also a
and lower risk across the corporate capable ASC 740 provision software able to accommodate intricate outside
tax lifecycle. For more than 40
basis framework. Corptax can do just that.
years, Corptax products have
ANNA RUBINSTEIN
supported the evolving tax needs
TAX DIRECTOR OF U.S. INTERNATIONAL REPORTING, AMERICAN INTERNATIONAL GROUP (AIG)
of leading organizations in many
industries. Today, Corptax
solutions help almost 1,000 clients
in 100 countries, including 50% of We saved a significant amount in consulting fees by bringing the
the Fortune 500 and 60% of the compliance function in-house with Corptax.
Fortune 100, nationally.
GLANN ENG
SENIOR TAX MANAGER, CORE-MARK
TRUSTED BY
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 1217
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Featured Testimonials
ABOUT CANOPY
Canopy has appealed widely to clients who are into technology—they no
longer have to mail documents, they’re able to interact with us in a real-time
manner. It makes the process simpler and less painful when dealing with
taxes.
Canopy is building sophisticated, NORTHWEST TAX ASSOCIATES
cloud-based software to make
resolving IRS collections easier on
tax professionals and their clients.
It allows effortless gathering of Canopy lets me work so much faster and makes me so much more productive
client information and documents,
- Canopy saves me at least an hour every time I pull a transcript.
robust tax analytics,
SHARISE NOBLES
auto-completion of tax forms, and
NOBLES BOOKKEEPING
more.
Filling out mountains of paperwork is stressful for clients, so [we]
implemented a solution: Canopy's collections workflow.
LEWIS HURWITZ
OWNER, HURWITZ TAX SOLUTIONS
Choosing the right software made training and onboarding staff easy.
EMILIA MCAFEE
TAX ATTORNEY, WE LEGAL, APC
TRUSTED BY
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 1347
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Featured Testimonials
ABOUT TAXBACK INTERNATIONAL
Having instant access to information and the ability to customize reports has
helped us improve our cash flow by planning ahead for potential refunds and
any payments required.
DANIEL COLE
GLOBAL TRAVEL MANAGER, ELECTROLUX
Taxback International is the world's
leading technology and services
company which specializes in Value
Added Tax (VAT) compliance and Last year was the first time Jota Sport used Taxback International to
VAT reclaim. Their client list is
assist with our multi country Euro VAT reclaim. They proved to be highly
global – working with almost all the
fortune 500 companies (Google,
efficient and knowledgeable in this field.
Tesla, Facebook, Twitter, IBM). JOTA SPORT
Their technology enables real-time
processing of over 10 billion
transactions across 180 countries
in multiple languages. Taxback Taxback International have offered us an incredibly professional and thorough service that has been essential in our VAT
recovery process. Their in-depth and specialist knowledge in our industry has made the process straight forward and has
International is an entrepreneurial helped us take advantage of the full amount of VAT recoverable to us as a company. We have been very impressed with
company, transforming how VAT their ability to take information away and process it in a timely manner with minimum disruption or addition to our daily
work load and would not hesitate in continuing to use their services.
compliance and recovery is
managed on a global basis. Their CARLIN
people are incredibly ambitious,
yet personable. They are warm,
accepting, and positive. They
constantly challenge each other to The implementation process was very straight forward. Taxback International has a proactive
be and achieve the best. approach to maximising our VAT refunds by identifying both missing and incompliant VAT
invoices from expense claims and have a specialist team to retrieve them directly from supplier,
ensuring increased refunds.
SYLWIA LOBODZIEC
SENIOR MANAGER, SYMANTEC
TRUSTED BY
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 142021
SUMMER 2021
Tax Compliance
Software Category
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 1511
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Featured Testimonials
ABOUT IMPERO We at Alvotech initially looked at 5 different control systems available on the market and they all looked great. But we were
only blown away by one product. That is your product, Impero! Whether it was us in Finance, IT or our audit consultants,
we were all very impressed. Since we implemented the system, we have not been let down. Impero fully delivers everything
we were expecting and I can highly recommend your product. You guys and your support team have been extremely
helpful.
PÉTUR BJORNSSON
Impero is the user-friendly finance INTERNAL CONTROLS, ALVOTECH
and tax compliance management
platform that enables companies
to easily manage risks and controls
Impero is the best cloud solution I have worked with for internal control management. Impero
through automation to gain full
works very well in large scale international organizations where internal controls are done both
overview and ensure efficient in a shared service center and on local sites and where internal control performers and internal
compliance. control approvers sit in various locations.
TINE LYDERS LARSEN
SENIOR FINANCIAL COMPLIANCE MANAGER, NKT
Impero’s platform is unique because it is so simple yet able to perform and
manage highly complex tasks – this enables our organizational maturity and
prompts us to share internal learnings across functions.
CARSTEN BONNERUP
DIRECTOR, TRANSFER PRICING, VORWERK GROUP
Impero grants us overview and ensures our controls are communicated
to our group and performed in a uniform manner year after year.
PERNILLE CHRISTENSEN
DIRECTOR, HEAD OF TAX & COMPLIANCE, COLOPLAST
TRUSTED BY
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 168
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Featured Testimonials
ABOUT LOVAT Tax reporting with LOVAT is made with a higher level, it is automated and easy to use. The
customer service delivers fast and consistent answers, [they are] always online [to] chat to solve
problems instantly. Pricing is an issue for us, and they are definitely competitive.
ALFONSO RUSCIANO
STARGEM SRL
Lovat Compliance is an
international company. They came
up with an interesting idea. Their My favorite thing about LOVAT is the automation of almost everything. With the different
integrations possible, I’m able to upload my data, fill the return and submit it [in] a few clicks
accountants, tax experts, and
and all in one place and this saves really much time for me and keeping me sure that I’m up to
software developers gathered, and
date with everything regarding taxes.
with their knowledge, LOVAT is the
DMITRY CHERVONYI
best all-in-one solution for online BELKINS
sellers and eCommerce companies
to manage their taxes. They feel
proud to help you spend less time
on your VAT work and more time
LOVAT helps me calculate VAT [for] various countries. Since my business
for your businesses. They are here operates in multiple countries, it's not easy to calculate them accurately. But
to help you in growing your with LOVAT, VAT calculation does not bother me anymore.
business globally. So their key DMYTRO BELKO
value is to simplify your taxes and BOTSCREW
free you from manual paperwork
with VAT returns.
It used to be very time-consuming to do submit all my VAT returns and do VAT
registration in every country where my business has grown; now, thanks to
LOVAT, this is in the past.
ZALINA NIZHEGORODOVA
OWOX BI
TRUSTED BY
SUMMER 2021 CUSTOMER SUCCESS REPORT
Tax Compliance Software Category 1727
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Featured Testimonials
ABOUT QUADERNO
Quaderno was, and still is, the solution I needed to solve all my VAT
compliance woes. Brilliant product. Exceptional team. Stress reduction
accomplished!
SAM HURLEY
OPTIM-EYEZ
Quaderno provides automatic tax
compliance for SaaS, eCommerce,
and digital businesses worldwide.
From US sales tax to VAT to GST, We have been using Quaderno since the beginning of 2018 and have been absolutely
merchants can effortlessly comply satisfied with the service offered and the outstanding customer support. Meanwhile,
with tax laws in any country. we use Quaderno and its Easy Digital Downloads WordPress Integration on several
Quaderno offers automatic e-commerce sites. With Quaderno we save ourselves the technical and organizational
invoicing, instant tax reports, a handling of individual tax rates and invoicing. We can only recommend Quaderno to
variety of useful integrations, and everyone who wants to save time, nerves and money.
great customer support. They want FLORIAN DAUGALIES
CEO, FDMEDIA
to help business owners customize
Quaderno to their business, to
solve their particular problems and
reflect their own brand. Since we don't have to worry about invoicing and tax compliance, we’ve
been able to dedicate more time to higher yield projects. Given the
flexible pricing plans and ease of use, Quaderno is a no brainer for any
company that is trying to scale, especially if you’re operating in multiple
countries.
JOEL GRAHAM
SENIOR INTERNATIONAL OPERATIONS MANAGER, SPIKEBALL
TRUSTED BY
SUMMER 2021 CUSTOMER SUCCESS REPORT
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