Sustainable Development at EDF Luminus - GRI4 Report
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Sustainable Development at EDF Luminus GRI4 Report 2013-2015
2 EDF Luminus
Sustainable development report 2015
EDF Luminus
Sustainable development report 2015 3
In addition to those mentioned in this report, the following
Declaration rules Measuring instruments used for the report
A GRI4* report
EDF Luminus published its first Sustainable Development Report in
Contents
individuals assisted with its preparation: As a Belgian company producing and supplying gas and Our aim is to honestly represent the challenges and performance June 2013, to report on its results for the year 2012. The objective
electricity, EDF Luminus is required to comply with all laws levels of the company, to communicate our actions clearly,
Jennecy Achten | Ben Aelbrecht | Nele Aendekerk | Olivier Bartholomé | Nicolas Bauer | was threefold:
Marc Beckers | Stéphanie Béchet | Martine Beke | Vanessa Beltrame | Halida Benaïche |
and regulations established by the federal, regional and local honestly and in a balanced way, and to remain objective and Declaration rules 2
legislators, and regulatory bodies, such as CREG, VREG, CWaPE accessible in our declarations. n Respond to the expectations of key audiences: public authorities, Financial indicators
Gaëlle Benfante | David Bertholet | Esther Biermans | Peter Billiau | Alexis Biondi | Carole Acknowledgements 2
Boichut | Evelien Bols | Jacques Bolzer | Michele Bouhon | Thibaut Brac de la Perrière | and Brugel. Some of the data included in this report has been verified by customers, associations and social and commercial partners, who want Investments and Innovation 34
Photo credits 2
Bruno Brusselmans | Annemie Buggenhout | Isabelle Burg | Marc Caes | Kris Callebaut EDF Luminus S.A. is also required to file its annual report, as well external parties: more transparency from energy sector players Introduction 3 Profitability 35-37
| Stijn Ceulen | Stefan Cludts | Christian Collin | Eliane Corbeel | Daniel Crevel-Sander | as a management report, with the National Bank of Belgium, n Unify the actions of employees around the five axes of the CSR Turnover 35
Michaël van Cutsem | Erwin Daelman | Chantal Dalimier | Michael Dasnois | Stéphane n The annual accounts of EDF Luminus are certified by KPMG
in compliance with the Belgian Company Code. Under the policy defined in June 2012: ethics, customer satisfaction, profits, the Key figures 2015 4-5 Operational income and net profit 36
Dauvister | Serge De Backer | Wim De Backer | Nico De Bie | Elie Dechany | Thibault de Company Auditors and Boes & Co Company Auditors, and
requirements laid out in the Code, EDF Luminus has opted environment and human resources Sustainable key events 6-7 Balance, cash flow, taxes and dividends 37
Francquen | Steven Dehaemers | Evelien De Kerpel | Amandine Delalieux | Benoît Deliège submitted to the National Bank of Belgium
for the exemption from sub-consolidation. The subsidiaries of Three questions for the Chairman of the Board of Directors 8
| Frédérik Demaret | Marie-Hélène Dembour | Jeroen Demeester | Lieselot De Meyere | n Comply with the commitments of the EDF Group in terms of
EDF Luminus are thus not consolidated in this report. n The GHG emissions inventory presented in this report has Shareholders, Board members & committees 9
Jo Demol | Anne-Marie et Patrick Demoucelle | Michele De Pauw | Jürgen Dertho | been realized by Climact, in accordance with the GHG stakeholder information.
As a subsidiary of the EDF Group, which is listed on the Paris The word of the CEO 10 Environnement
Philippe Deschamps | François Desmaré | Els Devalez | Niels Dewil | Bram De Wispelaere |
stock exchange, EDF Luminus is subjected to certain obligations Protocol international standard. Over three years, our regular participation in the competition for best The Executive Committee 11
François-Marie Didier | Johan Dierick | Eric Dirix | Sonia Dobbeni | Vera Empsen | Arnaud Safety of installations 38
imposed by the Autorité des Marchés Financiers (AMF – Belgian Sustainability Report and the feedback provided by the jury have
Fraikin | Alessandro Frangi | Wouter Fransis | Arlette Frederic | Anne-France Fontaine | n The stakeholder consultation was carried out with the Renewable energy 39-41
Arnaud Fraikin | Kris Gevens | Kevin Gardedieu | Eva Geluk | Apolostakis Georgitsopoulos Financial Markets Authority), with particular regard to access support of Cap Conseil, in compliance with the GRI4 helped us to improve on the initial report** - to the point that the jury Value chain 12-13
Wind farms development 40
| Laurent Gonzalez | Kris Hackars | Marie d’Huart | Sonja Haustein | Christophe Heijmans to information. An electronic version of this report is therefore guidelines on reporting methods considered the 2014 report to be “remarkable”. Dialogue with stakeholders 14-17
Renovation of the Andenne hydroelectric power plant 41
| Gitte Heirman | Olivier Henet | Pablo Izquierdo | Steven Janssens | Pierre-Anne Jacqmain available to all at www.edfluminus.be. Materiality grid 15
n Several documents used for reporting to the Belgian Nevertheless, as of 2014 the EDF Luminus Executive Committee wished Our Carbon Footprint 42-46
| Maxime Kelder | Hervé Joachim | Bert Kempenaers | Claude Laveu | Xavier Leblanc | Customers expectations and informing neighbours 17
Period covered by the report authorities were used to present results, notably in to set out on the path to compliance with the GRI4 standard in terms of The GHG standard 42-43
Gaetan Leemans | Simon Lehane | Christophe Leijnen | Laetitia Lemoine | Geert Leppens
Unless otherwise indicated, the items included in this environmental and social matters sustainability reporting. The goal is clear: to further improve relevance and Empreinte globale 44
| Xavier Leroy | Simon Leysen | Isabelle Liebens | Geert Leppens | Geert Maes | Michel
Sustainable Development Report relate to the period January 1, credibility. Energy mix 45
Massin | Ilse Matthijssens | Pierre Mazeau | Christophe Mestdagt | Gregory Michiels |
2015, to December 31, 2015. Reduction of overall emissions 45
Gregory Missiaen | Martine Moreau | André Neugroschl | Dinh Nguyen-Phan | Marleen The GRI4 standard is very demanding, as:
Nijsten | Raoul Nihart | Pierre Nihant | Gregory Paternoster | Xavier Pascolini | Grégoire Atmospheric emissions from the production park 46
n The topics to be included in the report must be discussed in a Ethics and governance Preserving natural resources and biodiversity 47-49
Peeters | Ingrid Peeters | Filip Peperstraete | Eric Perdu | Christophe Périon | Nathalie Petit |
Colette Piermont | Sébastien Piret | Alexandra Pirnay | Aline Prins | Patrick Pruvot | Nathalie formalised consultation with the company's stakeholders, in a formal Ethics on a daily basis 18-20 Water intake 47
Radix | Marc Raepsaet | Véronique Reff | Peggy Rentmeesters | Christian Robin | Augustin manner, described in the report (see pages 14-16). Commercial practices 21 Solid waste 48
Rommelaere | Céline Rycerski | Didier Salmon | Koen Schaillée | Brecht Snoecks | Yannick Protection of biodiversity 49
n For each subject, the issues must be explained (“why” this topic is
Soarès | Nicole Stassen | Alexis Stoffels | Bart Swings | Pierre Theunissen | Pieter Theuwis
| Jean-François Tock | Morgane Tock | Gauthier Urbain | Oriane d’Ursel | Frederik Vael | included), as well as the processes implemented within the company in
Nico Vandamme | Mariëlle Vande Lanotte | Pieterjan Van Den Bosch | Jan Van der Steen | order to manage this topic satisfactorily. Furthermore, the key indicators
Customers
Filip Van Hecke | Philip Van Poppel | Kelly Van Reeth | Claire Varret | Petra Vavedin | Jeroen for tracking the evolution of the results, ideally over three years, must Human resources
Verbeeck | Kathleen Verdonck | Patrick Verhasselt | Tom Verheyen | Aude de Villenfagne | be identified. Service quality 22
Olga De Vleeschouwer | Roel Vloebergs | Valérie Wampach | Malou Wezemael | Damien Vulnerable customers 23 Employment: key indicators 50
n Whenever possible and relevant, the company must benchmark itself to
Wojtaszczyk | Marine Zimmermann Efficient energy use 24-29 Internal mobility 50
others in the sector (see pages 22 and 55).
for residential cutomers 24-25 Development of skills 51
Photo Credits: Frederik Vael p. 1 | Arnaud Ghys p. 6 (ATS) | Arnaud Fraikin p. 6, 41 Compliance with the GRI4 standard has had some noticeable impact, for businesses 26-27 Employee health and safety 52
(Andenne) | Olivier Pirard p. 7, 19 | Olivier Anbergen, I love light sprl, p. 8, 11, 31, 35, 39, detailed on page 16, – in particular in the addition of two new topics. But for sustainable cities 28-29 Quality of life and well-being at work 53
41 | Louis David, p. 20 | EDF Luminus, p. 26, 27, 28, , 32, 55, 59 | ÉS Services Énergétiques we were able to retain almost all of the indicators published on previous Supply continuity 30-32 Diversity 54
S.A., p. 28 | MF Plissart, p. 28 | Tondelier, p. 29 | Elie Dechany p. 32 (Seraing) | Michael years. Energy prices 33 Sport and solidarity 55
Dasnois p. 48 | Beeodiversity p. 49 | Faune et Biotopes p. 49 The French and Dutch versions of the Sustainable Development report were printed using vegetable based inks on 100%
recycled paper. This paper was awarded a number of environmental certificates: ISO 90001, ISO14001, NAPM and the EU
The address csr@edfluminus.be is still available for any comments, questions
ecological label. The CO2 emitted during the printing of this report was offset via the purchase of emission certificates within the or improvement suggestions.
Cover: A “zen” moment atop EDF Luminus’ 100th wind turbine, in Kluizendok, Ghent. GRI4 References Index 56-58
framework of the forest protection project in the “Kasigau Wildlife Corridor” (in Kenya). The project was set up to protect the existing Happy reading!
Benchmarking 59
dry forest and savannah over an area of almost 170,000 hectares. Each year, this project offsets the equivalent of 1,000,000 tonnes
of CO2 and provides work for more than 200 local inhabitants, giving them the opportunity to build themselves a sustainable future. Pascale-Marie Barriquand
Senior Advisor, Corporate Social Responsibility, EDF Luminus
*Global Reporting Initiative – fourth version
**developed with the support of Business & Society
4 EDF Luminus
Sustainable development report 2015
EDF Luminus
Sustainable development report 2015 5
The leader in onshore wind energy Nearly 100 000 additional customers
557,896
2012
1,176 294
The wind energy park almost doubled 1.8 million customers Points of delivery 1,734,190
On 31 December 2014, the installed capacity of EDF Luminus’ wind park The number of access points provided by
554,960
reached 254 MW, with a total of 144 wind turbines, equalling 16.2% Stable revenues, higher operating profits EDF Luminus grew by 4.8% for electricity and by 2013
1,142,408
of the wind energy capacity of Belgium (onshore). 6.9% for gas. 1,697,368
In 2015, the turnover for EDF Luminus was 3.22 billion euro.
The renewable share of the installed generation base reached 16.4%. The company trades on the Belgian market under
The CO2-free share amounted to 37.8%.
Operating profit was 38.3 million euro the “Luminus” brand. It supplies electricity and 581,214
2014
gas to more than 1.8 million private and business 1,162,513
In 2015, EDF Luminus power plants generated 4141 GWh, of which Net loss from depreciation of thermal assets
1 743 727
15.4% was renewable energy. Wind energy on its own accounted customers. This amounts to 25 TWh sold in 2015
The net result is negative: - 83 million euro, due to a 117-million-euro
for 10.0% of the total production. The share of electricity generated and a market share of 20% in electricity and
depreciation in the value of thermal assets. Excluding corporate taxes, 621 ,495
18% in gas, on the distribution grid. 2015
without producing CO2 amounted to 53.6%. 1,218,309
the total amount of taxes and contributions paid by EDF Luminus was
An energy mix that supports supply 31.3 million euro.
1,839,804
security BEGAAP Standard. Source: EDF Luminus. n Gas n Electricity n Total
With an installed capacity of 1,954 MW in Flanders and Wallonia at
the end of 2015, EDF Luminus accounts for approximately 10% of the
electricity generation capacity available on the Belgian market.
The EDF Luminus park includes several natural gas-fuelled thermal plants, 41% of women employees, an unusual rate in the energy sector Direct and indirect jobs
both combined cycle and open cycle. In 2015, these provided 46.4% of
the electricity produced by EDF Luminus. RENEWABLE ENERGY
EDF Luminus also owns 10.2% of four Belgian nuclear power plants: 954
Tihange 2 and 3 and Doel 3 and 4. This qualifies EDF Luminus as a Wind farm
n Direct jobs
nuclear “producer”, without being an operator, as the only company Hydroelectric power station n Indirect jobs generated
authorised by Belgian law to operate these installations is Electrabel SA. 2 297 by EDF Luminus purchases
in Belgium
FOSSIL OR NUCLEAR ENERGY
59% 41%
Thermal power stations
This map of EDF Luminus assets does not feature the drawing rights on the Chooz B Source: EDF Luminus.
power plant (100MW). Cogeneration Source: Local Footprint econometric model.
The Seraing power plant is no longer available for the market since it was selected
as strategic reserve (from November 1st through March 31st, over 3 years, starting
EDF Luminus S.A. has 954 employees, 41% of whom are women.
10.2% holdings in Tihange 2 & 3
with the winter of 2014). The Angleur 3 and Izegem power plants were no longer and Doel 3 & 4 Nine different nationalities are represented. The number of jobs generated by EDF Luminus S.A. purchases,
available as of November 1st, 2015, since they were part of the strategic reserve for
the winter of 2015. including the purchase of energy, reached 3251 in 2015.
6 EDF Luminus
Sustainable development report 2015
EDF Luminus
Sustainable development report 2015 7
Responsible key events that make a real difference
CSR performance: Completion of the Andenne hydroelectric United Nations Sustainable Development Goals: four priority topics
“gold” rating from Ecovadis plant renovation EDF Luminus was one of the first members of The Shift to publish its commitments regarding the 17 United Nations Sustainable Development Goals
(SDG), published in September 2015.
At the start of 2015 I Ecovadis awarded Since this evaluation, EDF Luminus has published, December 2015 I At the end of a 17-month project of works, two turbines at the Andenne
EDF Luminus a “gold” rating for its performance in particular: plant were replaced by engines with double settings. This change enables the river flow to be Beyond obtaining an advanced status for the Global Compact (see page Number 1 in onshore wind energy
in corporate social responsibility. The overall n The number of hours spent on safety training managed closer to natural conditions. The plant renovation represented a total investment of 19), these commitments cover four objectives: From being the first builder of wind turbines in 2014, in 2015
score of EDF Luminus was 62/100, much higher 9 million euro.
n The list of sites involved in the inventory/actions The goal of EDF Luminus remains zero accidents. In view of EDF Luminus became the leading producer of onshore wind electricity
than the average score (41.5/100) for the 20,000
for protecting biodiversity the excellent results achieved at the end of 2015 (see below in Belgium. In one year, its total wind energy capacity rose from 180
companies evaluated each year by Ecovadis.
n An inventory of soil studies carried out around and page 52), this ambition, says the Health, Safety and MW to 254 MW, an increase of 41%. Sixteen wind turbines were
The Ecovadis evaluation included a series of Environment director, “is neither a dream nor a target: it's a built and another 13 acquired.
the thermal sites.
recommendations for identifying priority actions choice". Nearly 180 million euro were invested in wind energy over two years.
to further improve this performance.
From 2015 to 2018, EDF Luminus intends to invest 600
READ MORE ONLINE million euro, primarily in renewable energy and in energy Not a single accident resulting in work stoppage for EDF
ATS, a major acquisition in 2015: efficiency services. The development of the (onshore) wind
park remains a priority (see opposite and page 40).
Luminus S.A.
600 people working in energy efficiency services Delivery of the new
turbine housings
The goal pursued for several years was achieved in 2015: no accident
resulting in lost time was reported amongst EDF Luminus employees.
May 2015 I EDF Luminus and ATS finalised A systematic analysis of accidents and near-accidents, investments in
EDF Luminus has already signed several partnerships with
their agreement, under which EDF Luminus training, detailed reporting, a bonus for most employees including
cities working to reduce their ecological footprint (see pages
acquired a majority stake in ATS’ capital. Based a Safety criterion: this result reflects a deep improvement in safety
28-29). The services proposed involve energy efficiency,
in Flanders, ATS employs 600 people and has practices, recognised by OHSAS 18001 certification in June 2013.
electric mobility, improvement of public lighting, etc.
a turnover of more than 100 million euro. The
Video of the
goal of this acquisition is to make EDF Luminus Andenne renovation
a major player in energy efficiency services, EDF Luminus has signed The Shift commitment letter
capable of proposing an entire range of technical promoting climate action – and continues to take action as a
energy efficiency solutions to industrial and company to measure and reduce its own carbon footprint
tertiary customers, as well as the public sectors. (see pages 39 to 46).
Erecting a wind turbine requires very qualified
Signing the agreement. On the left, Grégoire The renovation worksite at the Andenne hydroelectric plant, end September 2015. In the foreground, the pit personnel and careful attention to the safety
Dallemagne, CEO of EDF Luminus; on the right, for the first turbine. In the middle ground, the civil engineering work being carried out on the second turbine. rules. Here, a wind turbine is being built in
René Schepens, CEO of ATS. In the background, the third turbine, which was not replaced, can be seen. the Tessenderlo wind farm.
8 EDF Luminus
Sustainable development report 2015
EDF Luminus
Sustainable development report 2015 9
Innovation and adaptation: Changes in the Board of Directors
the keys to a sustainable future
Three questions for the Chairman of the Board of Directors At the end of December 2015, following a new agreement signed 13 Board meetings in 2015
by the shareholders, the Board of Directors was made up of 13 The Board of Directors defines the policy and general strategy of the Four Belgian shareholders hold 31.4% of the capital
How would you sum up 2015? the impact of the lower electricity prices - on the contrary, Here, the acquisition of the company ATS in 2015 represents
directors: company and oversees the operational management. It delegates
EDF Luminus is rapidly transforming to become the number because their bills include the public service obligations, a decisive step in the transformation of EDF Luminus.
n 6 proposed by the Belgian shareholders; the day-to-day management to the Executive Committee. It met
1 energy partner for its customers. We have invested transportation and distribution costs, and taxes, which are Shareholders (%) 26,4
This strategic plan enjoys the support of all of the n 7 proposed by the EDF Group. 13 times in 2015.
strongly in the development of renewable energy sources increasing. This contributes to a very high “churn” rate
shareholders. A new cooperation agreement was signed The exceptionally high number of meetings of the Board of
and in the offer of innovative energy efficiency services. (change of supplier) in Belgium – one of the highest in It is chaired by Paul De fauw.
in October 2015 between the French and Belgian Directors in 2015 was partly due to the preparation for the initial 68,63
Our operational results are rising, but the deterioration of Europe. This also impacts the margins of EDF Luminus, Publilec
shareholders. public offering (which was halted by the Board on October 26, 4,7
market conditions caused us to register an important, and and of all suppliers, who bear Socofe 0,2
The local anchoring of EDF 2015), as well as the accelerated development in onshore wind Ethias
the costs of non-payment on Composition of the Board of Directors on 31 December 2015: 0,1
exceptional, reduction in the value of our thermal plants.
almost the entire invoice.
“178.6 million euros: this is Luminus and the expertise farms and energy services. Nethys
Paul De fauw
For several years, the European energy sector has faced
an unprecedented crisis, and EDF Luminus has not been In the mean time, energy
the total amount invested of the EDF Group are major
Directors representing the Belgian shareholders
12 meetings of specialised committees
EDF Belgium
n Defada bvba, represented by Paul De fauw
immune, even if the transformation programme launched represents an increasingly by EDF Luminus in 2015” strengths, and a source of
n Dominique Drion
To exercise its statutory tasks, the Board of Directors has three
smaller part of the total motivation for the company. specialized committees, whose members are directors selected
in 2011 has softened the impact. The prices of electricity n André Gilles
by the Board. Each committee meets at least twice a year and Source: EDF Luminus.
on the Belgian wholesale markets fell considerably these invoice (barely 25 to 33% for n Ome sprl, represented by Jacques Vandebosch
an individual customer, and 40 to 50% for an industrial What does the future hold for EDF Luminus? whenever the interests of the company so require.
past years, to about 40 euro/MWh. In the first quarter of n Tom Balthazar Renewed partnership agreement with shareholders
2016, this price dropped below the 30 euro/MWh mark, customer). Stéphane Moreau Those committees are the following:
Our current development will continue, within the n
On 26 October 2015, the shareholders of EDF Luminus - Publilec,
significantly impacting the profitability of our thermal Within this difficult context, the increased market share of framework of the strategic plan, in 2016 and beyond. The n The Strategic Committee evaluates the company’s strategic
Directors representing EDF Socofe, Ethias and Nethys and the EDF Group - signed an amendment
plants and net results. Nonetheless, these plants remain EDF Luminus is extremely satisfying, especially as operating goal is to continue to invest in energy efficiency services plan (e.g. investment or acquisition projects) and gives advice
The wholesale price across Stephen Hargreaves, Corporate Strategy Director
n to the shareholders’ agreement, extending this agreement; it
one year on the Belgian essential for compensating the intermittent nature of income is also growing – a performance on which we can and low carbon energy sources. This is how EDF Luminus on key orientations. It met 5 times in 2015.
Magali Viandier, Senior Vice President, Accounting,
n involves the following reorganisation of the shareholder structure:
market, from 1 April 2015 renewable energy sources and we are calling for the congratulate ourselves. will achieve its ambition to become the number one
Tax & Group Reporting n The Audit and Risks Committee oversees the reliability n Four Belgian shareholders remain: Publilec (26.4%), Socofe
to 31 March 2016. market to evolve towards remuneration for the installed How would you describe the Board commitment energy partner for its customers.
François Driesen, General Counsel, Head of internal Risk
n of financial information provided to shareholders and (4.7%), Ethias (0.2%) and Nethys (0.1%) will, via the
capacity of the in terms of sustainable development?
50
& Control - International Division gives recommendations on the accounting policy, accounts shareholders’ agreement, benefit from a liquidity mechanism
owners/operators
45 Sustainable development is at the heart of the strategic Antoine Cahuzac, Group Senior Executive Vice President
n assessment, budget management and the quality of internal that will enable them to exit the capital of EDF Luminus as of
of the plants, so
plan of EDF Luminus. In 2015, we invested a record Renewable Energies control. It also gives recommendations on the policy to adopt the end of 2018.
40 that the country’s
amount of 180 million euro, primarily in renewable Nicole Verdier Naves, Senior Vice President, Senior Executive,
n with regard to major financial or operational risks. It met 4 times
supply security can n EDF Group acquires the 6.33% stake of Publilum and VEH in
35
energy sources and energy efficiency services. This Managers Training and International Mobility in 2015.
be guaranteed at a EDF Luminus, increasing EDF Belgium’s stake to 68.63%.
30 enabled EDF Luminus to become the leader in onshore Simone Rossi, Group Senior Executive
n
reasonable cost. n The Nomination and Remuneration Committee examines
wind farms in Belgium, with an installed capacity of 254 Vice President International Division This evolution of the EDF Luminus shareholder structure allows
25 the company’s remuneration policy and monitors, in particular,
At the same time, MW. Investing in energy services is another way to help Laurent Catenos, Vice President, Governance,
n the company to keep its local anchoring, thanks to a modification
the appointment, performance and remuneration of the
20
d o w n s t re a m , customers improve energy efficiency, which enables them Public Affairs & Coordination - Europe Division of the agreement between EDF and its Belgian joint shareholders.
members of the Executive Committee. It met 3 times in 2015.
1/04/15 1/05/15 1/06/15 1/07/15 1/08/15 1/09/15 1/10/15 1/11/15 1/12/15 1/01/16 1/02/16 1/03/16
customers do not see to reduce both their ecological footprint and their invoice.
Source: ICE Endex.
10 EDF Luminus
Sustainable development report 2015
EDF Luminus
Sustainable development report 2015 11
Power to Progress
The word of the Chief Executive Officer
As a responsible company, we strive Innovative energy efficiency solutions for companies used to contribute to network balance and were able to partially Continue the transformation with our subsidiaries
The Executive Committee of EDF Luminus: a united team
to reduce the ecological footprint compensate for the unavailability of several nuclear power
We offer our customers solutions to reduce not only their energy In 2016, EDF Luminus will continue to pursue its transformation to
of our activities, and to help our plants that are now back up and running. The consequence of The Executive Committee of EDF Luminus
consumption and their ecological footprint, but also their invoice. becoming the number one energy partner, offering progress and
customers to reduce their own. this depreciation is a negative net result. But I do not want this on 1 April 2016:
In this way, we are helping our industrial customers to ensure comfort to all its customers. We are proud to be able to rely on
decision to overshadow our improvements in operational results. From left to right, third row:
In 2015, EDF Luminus invested a their competitiveness, and our residential customers to retain their a high-functioning team and a strong balance sheet, in order to
Peter Billiau, Chief Information Officer
record 180 million euro, principally purchasing power. A growing market share continue investing to ensure our future in an energy environment Jürgen Dennersmann, Corporate Director, Optimisation & B2B
Grégoire Dallemagne in renewable energy sources and that is undergoing tremendous change. Grégoire Dallemagne, Chief Executive Officer
In May 2015, we acquired a majority share in the company The increased market share of Luminus in the residential sector
energy services. This represents a Frank Schoonacker, Director Corporate Affairs
ATS. From now on, EDF Luminus and ATS will work together to shows how our offers increasingly meet the expectations of our
remarkable financial effort, but also Second row:
optimise lighting and heating/air conditioning systems, to reduce customers. Our service quality has been recognised with the
the success of an entire team, benefitting the environment and Henri Buenen, Chief Commercial Officer
the consumption of industrial processes, install safe high-tension 5-Star Label for three years. We have invested in the digitalisation
the wellbeing of our fellow citizens. Katleen Daems, Corporate Director, Human Resources
cabinets, etc. of our offer, which enables us to handle a third of our customer
Agnès Butterlin, Chief Financial Officer
Our teams worked very hard to make us the leader in onshore contacts online.
For residential customers, we rely on the network of our partner Véronique Vansteelandt, General Counsel
wind energy, with 254MW installed*, and we can rely on a well-
RAMI, and our subsidiaries Dauvister and Leenen, to offer high First row:
filled project portfolio to continue our growth. We have also Improvements in operating income, accident rates and
performance heating systems. In September 2015, we launched Frederik Snoeck, Corporate Director Production
continued to invest in our hydroelectric plants, and continue to motivation
our “boiler installation” offer, which is already a success. In one Anne Grandjean, Communication Director
help our customers develop their renewable energy production:
year, our energy services sales have increased 40%. All of these evolutions have contributed to the growth of our Pierre de Firmas, Chief Strategy & Business Development Officer
the wind farms in Tessenderlo, Beringen and Oevel were built in
operating income. This is a result for which I want to thank every
partnership* with other companies. And our Dauvister subsidiary A leader in flexibility, for network balance and supply employee, whose dynamism and engagement for change again Staff Turnover Activity
has built the largest solar installations in Wallonia, such as at AB security grew in 2015. In September 2015, the annual survey showed an
InBev in Jupille. The subsidiaries of EDF Luminus help the
In the face of the challenges of network balance and supply engagement rate of 79%, five points higher than in 2014. 600 employees More than 100 million � Energy services for companies
company to make progress upstream and
security, we have several strengths. In addition to this score, well above the average for Belgian downstream along the value chain, to better
We compensate our customers for the flexibility, upwards or companies, 2015 was also the year that saw us achieve, together, meet the expectations of its customers. 87 employees 8 million euro Green heating systems
downwards, of their electricity consumption or production. This a goal we had pursued for several years: for the first time, no
At the end of 2015, the EDF Luminus Group had EDF EN Services
also enables them to contribute to the country’s supply security. accidents resulting in a work stoppage were reported. This result is 5 employees 0.52 million euro Wind farm maintenance
1,500 employees, including 700 in its subsidiaries. Belgium
particularly commendable for the production staff, who reached,
Our own production park is another strength, even if we had to More than half of the Group’s employees work in
on 31 December 2015, 532 accident-free days. We will use this
reduce the book value of our thermal power plants to zero at the the development of renewable energy sources or 11 employees Around 1.7 million euro Installation of high performance heating systems
*The equivalent of the annual consumption strength to help us improve the results of our subsidiaries in the
end of 2015, in view of the evolution of the market prices and the energy services.
of more than 140,000 families area of health and safety.
**in industrial zones uncertainty over their future. Last year, these plants were often 12 employees 2.3 million euro Planning of 50 000 maintenance interventions per year
12 EDF Luminus
Sustainable development report 2015
EDF Luminus
Sustainable development report 2015 13
Upstream
A value chain under severe constraints activities No influence
Educational system
Little influence
Employee diversity
Direct control
Safety and well being at work
Output
Employee health
Labour regulations Employee skills and career management Employee motivation
Coûts
Labour
du costs
travail and performance
Gas extraction, uranium mining Hiring & compensation policy
Job stability
Oil, gas, coal, uranium & CO2 prices Gas and electricity sourcing policy
Since it first published a Sustainable Development Report in 2012, EDF Luminus has identified the activities under its direct control and those that come within its Price of purchased materials and services:
Raw materials for generation units Responsible procurement Global cost of purchases
sphere of influence, as recommended by ISO 26000. This exercise demonstrates that many external factors are outside the control of the company, both upstream computers, paper, offices, etc.
(wholesale electricity and gas prices, the price of CO2) and downstream (external costs to be included in the invoice). For several years, the external constraints on European, federal, regional and local market regulation
Technical improvements when running
or maintaining power plants
producers as well as on suppliers of gas and electricity have been continuously increasing.
Energy mix optimisation by building, upgrading,
Subsidies for some energy sources Safety and comfort of residents
or decommissioning power plants
Increased risks upstream On the other hand, excessive photovoltaic or wind energy n The aggregate loss due to non-payment for the five largest
The strong development of renewable energy, in which EDF Luminus production can result in a localised imbalance that can provoke an suppliers (Electrabel, EDF Luminus, ENI, Essent and Eneco) was Technical improvements Environment regulation Permit requests Internal ecological footprint
increase in frequency, and thus the possible shutdown of certain 74 million euro in 2014. in power plants
is playing a role, requires, in parallel, flexible and reliable thermal
Obtaining and renewing permits Safety and efficiency levels of power plants
production capacity that can compensate for intermittency and thermal plants, or even a black-out.
Extending the range of services beyond supply Running of
provide back-up in the event of a total lack of wind or sun. The Increasing external costs and regulatory constraints Belgian nuclear power plants Power plants operating costs
For several years, EDF Luminus has offered its customers energy
installed base of EDF Luminus, the second Belgian producer, has Total generation costs
Downstream of the value chain, external constraints are increasing services that enable them to measure, manage, reduce or Investments amounts
these capacities. Energy transport and distribution
with regularity. A study carried out by Accenture for the FEBEG adjust their consumption based on their needs or the market
However, the wholesale prices, impacted by the low price of foreign (Fédération Belge des entreprises Electriques et Gazière/ Federatie opportunities. The services offered (see pages 24 to 32) contribute Customers’ consumption forecasts
coal and lignite, as well as the excess supply during sunny and Real-time balance between generation
van de Belgische Elektriciteits- en Gas Bedrijven) showed that: to the reduction of a customer’s carbon footprint, a reduction of Meteo & climate Reliability and flexibility of production units
Management of the supply/demand balance and consumption at a reasonable cost
windy periods, no longer cover the direct, fixed costs of the natural their consumption, and thus their invoices, or an increase in the for EDF Luminus customer portfolio
n Based on the information available in September 2015, electricity Heating, lighting and other energy needs Energy savings
gas-fuelled plants. Fundamentally, the low price for coal and of CO2 security of their electrical installations. The value chain below must Real consumption
invoices will increase, excluding energy consumption, by 15% Flexibility and energy efficiency offers
tends to disadvantage the EDF Luminus gas turbines, to the profit thus evolve, in conjunction with the integration of subsidiaries of individual customers
for customers in Wallonia by 2017, while customers in Flanders Customers behaviour with regard to energy savings Reduction of the customers
of the coal-fired power plants in the Netherlands and Germany. within the EDF Luminus group. carbon footprint
will see invoices increase* by 37%. Advice to save energy
Coverage of the costs for the Belgian plants, by providing ancillary Distributors’ visits to customers’ sites Installation of smart meters
n The number of changes in the regulatory framework grew from Other energy services Safety of customers’ installations
services or through the mechanisms of the strategic reserve, is
12 in 2012 to 18 in 2014, in ever-shorter time periods, resulting Reliability of meter data
uncertain, as it is subject to calls for tender by the grid operator,
in additional costs at the charge of the customers. Margin level on energy & services offers Energy selling price
based on evolving regulatory provisions. The future of natural gas Transport & distribution costs
powered units is not guaranteed, which in turn affects the security n The non-recoverable part of the energy invoice in the event
Price indexations Offers regarding energy price
of supply and can contribute to greater price volatility on the of non-payment rose in 2015 to 50% in the Brussels Capital Surcharges and taxes included
The following diagram presents the EDF Luminus in energy bill
wholesale markets. region, to 58% in Wallonia and to 65% in Flanders. Total amount of customer energy bill Reliable and efficient information systems Accurate bills
value chain, as a producer of electricity on the
one hand, and as a supplier of energy and energy
services on the other. Invoicing Customers satisfaction level
Certain elements of the chain are under the direct
control of the company. EDF Luminus can thus
describe its practice and results in those domains. Managing complaints Unpaid amounts
*Certain portions of the invoice have risen strongly: since summer 2015, the distribution costs have impacted the corporate taxes paid by the distribution grid Other elements impact activity, while EDF Luminus
is not always able to have a noticeable influence
Downstream
managers; these were again readjusted at the end of the year; the VAT was set at 21% starting 1 September 2015. This situation has deepened with the
measures applied in Flanders starting 1 January 2016 (elimination of free kilowatt hours) and 1 March 2016 (Flemish energy fund). on these factors. activities Managing customers’ debts
Activity related to people Activity related to ustomers Activity related to the environment Activity related to financial results
14 EDF Luminus
Sustainable development report 2015
EDF Luminus
Sustainable development report 2015 15
A thorough and formalised dialogue with NEW Questionnaire distributed on the website
and social media networks
Qualitative interviews
Individual meetings were organised with key people who were
Results obtained
Regarding the 2014 Sustainable Development Report, the stake-
holder consultations enabled the validation of the internal insights
stakeholders
An online questionnaire was distributed by email to certain identified as being important to the completion of the materiality and analyses on many points:
stakeholder categories (suppliers, experts, public authorities, etc.). matrix. This type of consultation allowed a more precise dialogue. n None of the stakeholders indicated a challenge that had been
This questionnaire was also released to all stakeholders on the Eight meetings were held with stakeholders in various categories left out
Luminus website, Facebook page and Twitter. Using these social (representatives of public entities, economic and environmental n Only one topic was deemed to be “too detailed” by some
media outlets in particular enabled the collection of opinions from experts, NGOs). The list included two representatives of the stakeholders but “not detailed enough” by others (employment
EDF Luminus is aware of the impact of its activities on society and ensures that dialogue takes place on a very regular basis with stakeholders. some 20 individual customers. public authorities, three experts, two members of NGOs and a and diversity)
representative of the corporate customers. n Topics that have been developed, but that should be highlighted
In total, the responses of 88 people were usable.
Until 2014, the dialogue with stakeholders regarding the
development of EDF Luminus took various forms, more or less
Materiality grid: methodology STAKEHOLDERS WHO RESPONDED
When organising these individual meetings, an attempt was made more, are: innovations, especially commercial; and actions pro-
TOTAL NL FR to achieve a male/female balance, as well as linguistic diversity. moting biodiversity
formalised: The list of challenges published in the 2014 report has been These stakeholders have been identified as such because these TO THE QUESTIONNAIRE
These two requirements were respected: five interviews were n Challenges that have already been identified but that were not
simplified, in order to facilitate the prioritizing of all those topics individuals or groups are directly or indirectly concerned by the Employees 29 18 11
n participation in the advisory board of CREG conducted in Dutch and three in French, with a total of four covered in the reports published until 2014 concern the security
by the stakeholders. The simplified list is used in the materiality activities or decisions of EDF Luminus. Conversely, the decisions of Residential customers 20 10 10
women and four men. of installations and commercial practices.
n quantitative measurements of customer concerns (see CSR
grid, opposite. these people, groups and organisations can also have significant Other categories 10 4 6
barometer on page 17) This approach helped in the construction of a
Mandatory themes have not been included in the choices influence on the interests of EDF Luminus.2 Executive Committee EDF Luminus 8 4 4
n public meetings with residents, visits and “open days”
proposed: respect for human rights, protection of personal data, The goal of these consultations was to collect three types of Experts and academic community 7 3 4
NEW materiality matrix, in order to publish a report that
meets the general guidelines of GR1-G4. The version
n social media exchanges shareholder remuneration. These are, however included, amongst information: Suppliers 5 2 3 below integrates the responses to the online
n etc. the topics covered in the 2015 report, especially in the chapters n feedback on the contents of the 2012-2014 Sustainable Public authorities 4 1 3 questionnaire and those from the qualitative interviews. The
on “Ethics and Governance” and “Financial Indicators”. Development Reports Corporate customers 3 2 1 responses posted have not been weighted by category, i.e. the
35 challenges identified in 2014 responses of a representative of the public authorities have the
n avenues to take to adjust the company’s social responsibility NGOs 2 1 1
In 2014, a list of challenges was established by EDF Luminus’ same weight as those of a residential customer.
The following stakeholders1 were consulted using different policy to the expectations indicated by the stakeholders TOTAL 88 45 43
Corporate Social Responsibility Committee, approved by the means3 adapted to the target audience: 20,0
Ethics
n prioritisation of the challenges identified by EDF Luminus in
Executive Committee and published on page 17 of the 2014 Internal consultation 19,0
n a questionnaire distributed via intranet, for staff order to generate the materiality grid. 18,0 Customers Development
Sustainable Development Report. Each of the 35 challenges In order to incorporate the opinions of EDF Luminus staff, the of renewable energy
n individual interviews with two employee representatives
17,0 Profitability
was regrouped in one of the five EDF Luminus CSR policy axes, external questionnaire was also released to employees and 16,0 Natural resources,
Environment biodiversity
which constitute the backbone of the company’s Sustainable n a questionnaire released on the company website and on employee representatives on the company’s intranet site. Twenty- 15,0
Innovation
Carbon footprint
14,0 Human Resources
Development Report: Ethics, Customer Satisfaction, Profitability, social networks, for individual and business customers nine people responded (see table above). Rational use of energy
Weight for stakeholders
13,0
Human Resources and the Environment. n e-mails and qualitative interviews for NGOs, public authorities, The representatives of the EDF Luminus employees did not respond 12,0
Development of
11,0 Safety of industrial
In 2015, EDF Luminus consulted with its stakeholders in a more experts and the academic community to the online questionnaire, or did not identify themselves as such employees' skills
installations
10,0
systematic way, in order to build its materiality grid and to publish n emails sent to suppliers. in the list of categories. These representatives are consulted each 9,0
Short and long-term
Vulnerable customers Health and safety
Industrial waste balancing & optimization
a report that complies with the GRI4 international standard. year regarding the annual review of the EDF Group agreement on 8,0 between supply and consumption Continuity of supply of employees
7,0 Landscape and Selling price
social responsibility, signed by the labour unions of seven countries, Security land development of energy Ethics and
1 G4-24: Provide a list of stakeholder groups engaged by the organisation. 6,0 of supply governance
2 G4-25: Report the basis for identification and selection of stakeholders with and applicable to EDF Luminus since 2011. The Group agreement for Belgium Customer
5,0
whom to engage. comprises 22 clauses. service quality Commercial practices
4,0
3 G4-26: Report the organisation’s approach to stakeholder engagement.
3,0
Within the context of the annual review, the labour unions are Diversity and fighting
Most important topics, for all
2,0
Topics to be developed according to stakeholders
asked to identify priority topics or actions. For the past two years, 1,0
discrimination
Topics that are less important, according to a majority of stakeholders
no priority has been determined, and reporting is thereby carried 0,0
0 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20
out on all of the items applicable to EDF Luminus. Weight for EDF Luminus
16 EDF Luminus
Sustainable development report 2015
EDF Luminus
Sustainable development report 2015 17
Wide range of opinions
An in-depth analysis of all of the results, including the qualitative
interviews, shows that the various stakeholder categories can have
Decisions taken to draw up a GRI4 report
For the past three years, EDF Luminus has published a Sustainable Development Report, the contents of which are based on an internal analysis,
on the basis of informal consultations with stakeholders. Publishing a GRI4 report requires formalised consultation and the identification of the
Customers and neighbours: key audiences
opinions that vary widely - and that are sometimes even opposite: most material topics according to the stakeholders, which must be the subject of a” Disclosures on Management Approach” (DMA). The evolution of the expectations and the dialogue with certain key categories of stakeholders has been tracked, throughout the year 2015, in several ways.
n Service quality is seen as very important by residential customers,
but less so by experts and public authorities.
n Development of renewable energy sources is a priority for all
The formalised approach begun in 2014 has enabled: 15 "disclosures on management approach"
Customer expectations: priorities remain stable over time Floreffe wind farm:
n the identification of unsatisfied expectations on a single topic:
categories, but less so for private customers. preservation of biodiversity
ETHICS CUSTOMERS PROFIT PLANET PEOPLE Since 2012, EDF Luminus has put in place a quantitative barometer to prioritise customers’ most important social issues. This
quarterly barometer, based on a sample of 2,000 customers, is one of the factors considered when adjusting the action plan
informing neighbours
n The focus of the experts and academic community is on n the recognition of divergent opinions between the various Ethics &
Service quality Innovation
Renewable Skills & 0,6
Governance energies development 0,6 for social responsibility and commercial communication. In October 2015, neighbours of the Floreffe/Fosse la ville wind
environmental topics. stakeholders
Carbon
farm were informed by post about work carried out over the
n Some NGOs place major importance on topics that are lower NEW Commercial Vulnerable
Profitability Health & Safety 0,55 While changes from quarter to quarter can be significant, the The graph below shows the quarterly evolution, over three years, of
n the detection of the lack of understanding of the role played by practices customers footprint 0,55 summer on the seven wind turbines in the farm, in order to
priorities for other categories, such as industrial waste. producers-suppliers in terms of network balance. evolution of the barometer over three years shows that customers’ five of the twelve measured items. reduce the noise generated by the turbines.
Safety of
Energy efficiency NEW installations 0,5 key expectations remain relatively stable. Several hypotheses are proposed to customers to evaluate their
n Public authorities have very specific concerns: supply continuity This has led the company to create a list of topics that goes beyond 0,6
0,5 Noise-reducing combs were attached to the blades
and the overall balance of supply and demand concern them Customer focus remains the pivotal concern, even though this topic expectations. Those are correlated with the general satisfaction
much more than for the average stakeholder.
the simple application of the matrix published on page 15. Supply
continuity*
Natural resources
& Biodiversity 0,6
0,45 loses its top spot in two quarters. The “honest and responsible” way of customers, to establish links between the different variables. NEW of all of the wind turbines. These devices were
0,6
0,55
0,45 inspired by bird wings; they modify the turbulence
This list of topics requiring the drafting of a Disclosure on
of doing business is the second main topic. “The company must take the following action to satisfy me: generated on the trailing edge of the blade, and
The key topics4 and concerns raised by the most represented Management Approach (DMA) includes, in addition to the 13 key Price of energy
0,4
0,55
stakeholders are: 0,55
0,4
0,5 Customers place less importance on three other themes: encouraging focus on customers first move the radiation of the noise from lower frequencies to
topics shown on the matrix:
G4-20 Aspect is material within the organisation. “energy savings”, demonstrating “stability” and showing concern for operate honestly and responsibly midrange frequencies, drastically reducing the overall noise
n The price of energy, which is considered to be very important by G4-21 Aspect is material within and outside of the organisation. 0,5
0,35
EMPLOYEES B2C 0,5
0,45
0,35 “vulnerable customers”. encourage energy savings
EDF LUMINUS CUSTOMERS EXPERTS GOVERNMENTS * Aspect is material within the organisation, but is very dependent on the external generated by the wind turbine.
residential customers context demonstrate its stability and provide security
Renewable Security 0,45
0,3
Health & Safety Service quality
energies of supply
n The profitability of the company, a major theme that was not 0,4
0,45
0,3 show concern for vulnerable customers”
proposed to the stakeholders for comment.
Renewable Price Natural resources Short/long-term 0,4
0,25
energies of energy & biodiversity optimization 0,4
0,35
0,25 1Q 2015 2Q 2015 3Q 2015 4Q 2015
1Q 2015 2Q 2015 3Q 2015 4Q 2015
Energy Energy Carbon Renewable This DMA list has involved the integration of new content, Certain topics that are a lower priority for the materiality matrix 0,35
efficiency efficiency footprint energies
NEW across two new pages, on two challenges identified but have not been eliminated, but have not been the subject of a
0,35
0,3 “Corporate Social Responsibility” barometer: quantitative measurement
not heretofore detailed: commercial practices (page 21) formal DMA, in particular: 0,55 of the expectations of Luminus customers
The colours in this table correspond to the chapters of the Sustainable Development 0,3
Report: bright orange for the Customers chapter, dark green for the Environment chapter, 0,3
0,25
and safety of the industrial installations (page 38). n Employment, which is important for employee motivation and
light green for the Human Resources chapter. 1Q 2015 0,5
2Q 2015 3Q 2015 4Q 2015
for the representatives of the labour unions 0,25
The biodiversity topic, indicated as more important by stakeholders 0,25 1Q 2015 2Q 2015 3Q 2015 4Q 2015
Another recommendation that emerged from the individual inter- than by EDF Luminus, has been developed: the 2015 report includes n Employee diversity, which remains a focal point and a source of 1Q 2015 0,45
2Q 2015 3Q 2015 4Q 2015
views concerns the specific role of the company in terms of supply/ information on both mandatory and voluntary actions, as well as innovation.
demand balance and supply security, which is poorly understood. a list of sites that have been the subject of a biodiversity survey In terms of layout, the 2015 report aims to better 0,4
Specifically, supply continuity, which is not within the scope of the and/or where compensatory measures have been implemented (see
supplier but rather that of the grid operator, is seen as more impor- page 49).
NEW highlight the innovations of the year, by labelling them
0,35
explicitly as such.
tant than supply/demand balance. Whereas this balance is within the
scope of EDF Luminus, at least at the level of its market share. 0,3
4 G4-27: Report key topics and concerns that have been raised through 1Q 2013 2Q 2013 3Q 2013 4Q 2013 1Q 2014 2Q 2014 3Q 2014 4Q 2014 1Q 2015 2Q 2015 3Q 2015 4Q 2015
stakeholder engagement.
18 EDF Luminus
Sustainable development report 2015
EDF Luminus
Sustainable development report 2015 19
ETHICS AND
GOVERNANCE
Ethical behaviour NEW
United Nations Global Compact:
“advanced” level attained
A cooperative to engage people in renewable
energy development
on a daily basis After joining the United National Global Compact in 2013, and submitting its On 18 December 2015: EDF Luminus created the cooperative company EDF Luminus
NEW
first “Communication on Progress” in November 2014, EDF Luminus reached a Wind Together, which was approved by the National Cooperation Council on January
new stage in 2015, attaining “advanced” status. 1st, 2016.
WHY? EDF Luminus published a Code of Conduct for its employees
in 2009, reminding them of the rules to follow for internal and Creation of an “ethics” e-learning NEW
To reach this level, an external verification of all or part of the published
information must be carried out, on the basis of “established or
This cooperative (S.C.R.L./ C.V.B.A.) enables each Belgian citizen or resident to acquire
shares in existing and future wind energy projects, even with a limited budget. The purpose of the
The energy policy choices of a country external interactions. Respect for others, confidential data module emerging best practices”. In agreement with the Belgian Global cooperative is to involve citizens more closely in the development and then the operation of on-shore
protection, reporting of hazardous situations and more are covered wind farms. In the first step, two existing wind farms were selected:
are strategic: they have an influence on Compact network, EDF Luminus worked with the CSR (Corporate
in the eight chapters of the Code. It is available on the EDF Luminus In 2015, a cross-functional team (Human Resources, Legal,
Social Responsibility) of the Antwerp Management School. n a 2 MW wind farm in Tessenderlo, in the province of Limburg, for 52.60%, commissioned in 2015.
the energy independence of the country, website. Internal Audit, CSR and communication) was established to
Code of Conduct Code of Conduct create an e-learning module that would enable each staff In May-June 2015, three students participating in the Masters of n and 2.5 MW wind farm in Berloz, in the north-east of Liege, for 42%, commissioned in January
the competitiveness of the companies, in French in Dutch
member to integrate the principal concepts of the Code of Global Management program of the Antwerp Management School 2016.
the buying power of consumers, the Conduct in their daily behaviour. Protection of personal data, built their own materiality grid and identified the most important
The sale of shares was launched on 8 March 2016, for a total of 2 million euro. A contract has been
environment, the wellbeing and health suspicion of fraud, conflicts of interest, nepotism, use of social themes, crossing their perspectives with those of Ecovadis, the Global
concluded with asbl/ vzw Hefboom for the management of the cooperative company.
of the people, etc. These choices create media, etc... there are many sensitive situations, and errors Compact, etc. They then carried out, within EDF Luminus, a verification of the most important
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yield immediate results – just as in the “real world”. information: energy mix, CO2 emissions, taxes and contributions, payment plans granted to
legal, social technical and environmental
customers, etc.
In 2012, the code was supplemented by the CSR policy, which At the end of 2015, 186 people - 20% of the total staff - had
obligations, for energy producers and
lists specific commitments in five areas, including ethics and good voluntarily completed the e-learning module. According Their work resulted in several improvements to the 2014 Sustainable Development report: inclusion
suppliers. Compliance with the laws and to Stefan Cludts, Director Risk & Audit, who discovered the of indicators regarding staff motivation, data enabling the comparison of the emissions of company
governance. EDF Luminus is of course committed to respecting
regulations is thus a specific focus, within Belgian and international laws, but also to boost interaction with e-learning module after his 2016 appointment, “this e-learning vehicles to the Belgian average, and external sources for taxes and contributions. Construction of Tessenderlo wind farm begins.
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the company and for its suppliers. stakeholders (see pages 14 to 17), and to report on the evolution module is very informative. The situations are hyper-realistic
of its financial, environmental and social results. Since 2012, and the theoretical issues very useful, whether regarding our
Outside the regulatory framework, the EDF Luminus has published four “sustainable development” own Code or even Belgian law …”
company’s social responsibility requires reports, including the present report.
permanent dialogue with all stakeholders.
If the company is to remain a credible
Online CSR policy
interlocutor with all audiences, it must LIRE LA SUITE ONLINE
report on its ethical, financial, business,
environmental and social results. In 2013, The EDF Group introduced a group-wide Code of Ethics, to be followed by all of its controlled subsidiaries.
See http://ethique.edf.com
An alert mechanism, accessible to both staff and the public enables the reporting and handling of failures to
comply with the Code. Karel, Ghent Qian, China Ramya, India
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No alert was registered by the Group’s Ethics Committee in 2015, from either EDF Luminus or from Belgium. They built their own materiality grid and carried out verifications
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of the most important indicators.You can also read
