STUDENT LIVING HALLS HANDBOOK - University of Hull
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Commercial Services
University of Hull
Hull, HU6 7RX
United Kingdom
For accommodation enquiries
T +44 (0)1482 305292 (The Lawns)
T +44 (0)1482 462080 (The Courtyard)
STUDENT LIVING
HALLS HANDBOOK
www.hull.ac.uk/accomm
Contents
Useful contact information 2
campuslife.hull.ac.uk The Lawns Centre
& Courtyard Reception 4
YOUR ESSENTIAL Security and safety
Living in your community
6
12
GUIDE TO STUDENT Service standards 14
LIFE IN HULL Domestic information
Maintenance and repairs
16
19
Common problems 20
Designed to help you have the best possible
time at uni, Hull Campus Life is packed full of the Using your microwave 22
latest news, special offers, guides to campus, Using your cooker 23
upcoming events and tips on student life. Using your vacuum cleaner 24
Doing your laundry 25
Energy management and water conservation
27
Household rubbish collection and
recycling 28
Contractual information 29
Additional information 34
Visitors’ accommodation 36
The local area 37
Student discipline in student
houses and Taylor Court 38
Cleaning advisory notice procedure 40
Moving out checklist 42
@HullCampusLife Univeristy Accommodation Rules 44
C | www.hull.ac.uk/accomm University of Hull Student Living | 1
Useful Contact
Information
Internal calls are calls made from within the University.
If you are using your mobile, you will need to dial the area code (01482), but if you are in Hull and using a
landline, you can just ring the external number without the code.
ENQUIRY INTERNAL EXTERNAL/EMAIL
Emergency 5555 (01482) 465555
Security Office 6868 (01482) 466868
University reception 5318 (01482) 465318
Lawns Centre 15292 (01482) 305292
The Courtyard 2080 (01482) 462080
Advice Centre 6263 (01482) 466263
huu-advice-centre@hull.ac.uk
IT Service Desk 2010 (01482) 462010
help@hull.ac.uk
Student Wellbeing, Disability, Learning 2020 (01482) 462020 studentsupport@hull.
and Welfare Support ac.uk
Disability Services 6833 (01482) 466833
disability-services@hull.ac.uk
Counselling 5166 (01482) 465166
counselling-service@hull.ac.uk
HUU (Students’ Union) 4000 (01482) 464000
hullstudent@hull.ac.uk
AskHU desk (careers) 2222 (01482) 462222
askhu@hull.ac.uk
Student Finance 6362 (01482) 466362
studentfinance@hull.ac.uk
2 | www.hull.ac.uk/accomm University of Hull Student Living | 3
The Lawns Centre
and Courtyard Reception
THE LAWNS CENTRE key this entitles them to one meal per day in the room that can be booked out for entertaining
lawns centre. Please note you may only use your and cookery classes/practise. Please enquire at
The Lawns Centre is located at the head of the meal card once a day and days do not roll over reception about booking this space
lawns halls of residence just off the main car park. If you don’t use your card at the lawns it can be
The reception desk is manned 24 hours per day, used in any of the campus outlets except student Lounge – large soft seating area with vending
365 days of the year. Staff on reception are there central. machines and a water fountain. A quiet library
to help with any queries and signpost you to the area is located off the soft seating for people
appropriate place for advice. The lawns centre is East Yorkshire Motor Services run a regular service to enjoy a different space to study
a central student hub for all of the halls it provides from the lawns car park to the campus seven days
the following facilities: per week. Residents at the lawns are eligible for a Games Room – located in the ground floor of
free travel pass as part of their residence fee this G Block this room is available to all residents in
Post Room – all post is delivered to the lawns allows unlimited travel within zone 1 with EYMS. the courtyard from 8am-11pm on a daily basis
centre reception and is available to collect on a It is your responsibility to apply for this pass a
daily basis between 5pm and 10pm. You will need link for the application is sent with your offer of
to bring your student card or an alternative ID to accommodation.
collect your post
THE COURTYARD
Gym and fitness classes – you must be a member
of the university’s sports and fitness centre to use The Courtyard is located on the main campus
this facility just behind student central. The reception desk
is located in J block accessed through the main
The Hive – a recreational space for the use of the entrance doors and is manned 24 hours per day,
residents, soft seating area, pool table, air hockey 365 days per year. Staff on reception are there
and fitness classes to help with any queries and signpost you to the
appropriate place for advice. Facilities available in
Laundry – central laundry for lawns residents.
Reception Block:
There are no separate laundry facilities at your hall
Post Room – all post is delivered to the lawns
Coffee Bar – Serving costa coffee and snacks
centre reception and is available to collect on a
open on a daily basis Mon-Fri 8am-11pm, Sat and
daily basis between 5pm and 10pm. You will need
Sun 12-11pm
to bring your student card or alternative ID to
collect your post
Terrace Bar – serving alcoholic and soft drinks
11am-11pm
Laundry – central laundry for all courtyard
residents. There are no separate laundry facilities
Dining Room – serving meals Mon-Fri 5-8pm,
in your block
Sat-Sun 5-7pm.
Multi-Function Room – large meeting/dining
Students who are on a semi catered fee will be
room that can accommodate up to 30 people.
issued with a meal card when they collect their
Masterchef style kitchen adjacent the meeting
4 | www.hull.ac.uk/accomm University of Hull Student Living | 5
Security and safety
GENERAL SECURITY AND SAFETY when you are away as this is a sign to intruders • Let a friend know where you are
that your room is empty. going and what time you can be
While we at the University of Hull do all we can Safety expected to arrive or return home.
to ensure your safety during your time here, we • All rooms are fitted with smoke alarms, and a • Ensure that your car is secured and
also need your help to make this possible. Halls heat sensor in the kitchen, which are tested by does not attract potential thieves. Do
of Residence receptions are open 24 hours a day, the facilities department in line with statutory not leave valuables such as your purse,
seven days a week. Security staff frequently patrol legislation. CDs or mobile phone on view in the
the campus and surrounding residences. If you car. If you have one, always apply your
• Keep the hallway, stairs, landing and exits of
notice anything suspicious, please do not hesitate steering wheel lock.
your hall clear of rubbish, storage, bikes, etc.
to contact the Reception Desk at your Halls of
This is to enable residents to escape quickly and For emergencies please contact either:
Residence. Please be mindful of the following.
safely in the event of a fire.
In your accommodation • Never use candles, oil burners or joss sticks. If Courtyard Reception: 01482 462080
Security you are caught with these items in your room, Lawns Reception: 01482 305292
• Keep all doors and windows firmly shut and you will be fined. University Security: 01482 465555
locked when you are out of your room, or • Remember only one plug per socket and do
going to bed. If you have problems with any not attach multiple extension leads.
locks, report it at the relevant Reception Desk. • When cooking, do not leave pans unattended.
• Do not leave valuable possessions, such as Always double-check that cookers have been
laptops or keys, in a place that is visible to turned off properly when you have finished
potential thieves. cooking.
• Do not leave keys in locks – ensure that they • If the fire extinguisher in your hall appears faulty
are put away, even if you are at home. or damaged, or there is no ‘fire action’ notice
• If you have one, use a security marker pen above it, please contact the Hall Reception desk
to mark your postcode on your property – immediately.
enabling police to return any stolen property • Do not sit, lay or climb on your balcony.
to you. Make an inventory and keep your list in Out of your accommodation
a safe place. Advice on keeping your property
• Stick to well-lit and busy areas, particularly
safe is available at www.humberside.police.uk/
when out alone.
issues/protecting-your-property.
• If you must carry a laptop computer out
• When leaving your hall at night, leave a light on.
with you, carry it in a rucksack rather than a
Although we generally advise you to turn lights
computer case.
off for environmental reasons, leaving a light on
This conceals the fact that you
when no one is home creates an impression
are carrying a valuable item.
that people are in and may therefore deter
potential intruders. • Try not to draw attention to other valuable
items you may be carrying, such as mobile
• Do not leave curtains closed during the day
phones and jewellery.
6 | www.hull.ac.uk/accomm University of Hull Student Living | 7
ELECTRICAL SAFETY FIRE ACTION PROCEDURES Smoke detectors Voltage
In your hall there are two types of device for Only electrical items that operate between
Electricity is not dangerous when used properly. For the safety and wellbeing of all residents, it
detecting fire: voltages of 220-240v and at a frequency of
Keep safe by following these common-sense tips: is important that students are familiar with the
50Hz are suitable for use in the UK. Equipment
procedures they must follow when the fire alarm
• The one in the kitchen is a ‘rate-of-rise’ heat that operates on any other voltage or frequency
• Make sure that any appliances are Portable sounds. These procedures must always be abided
detector. It will not go off if you burn your toast may be damaged if connected to the UK mains
Appliance Tested (PAT) if they are more than 12 by – never assume it's a fire drill.
but will be activated by a rise in temperature. electrical supply. To avoid damaging equipment
months old.
If, after any activation of the fire alarm, a • The smoke alarms in your rooms and in the that has been purchased overseas, please check
• Never touch plugs, switches or electrical
student is found to be disregarding the fire hallways will activate if they detect smoke. the voltage and frequency (which will be marked
appliances with wet hands.
procedures, thereby putting their life and the So, for example, if the smoke from your burnt on your equipment) before bringing it to the UK.
• Check plugs and flexes regularly, looking out toast rises through the hall to a detector in the
lives of housemates, staff and fire and rescue
for damaged, loose connections and scorch hallway, the alarm will go off.
service workers at risk, they may face University
marks around plugs, and report any defects
disciplinary proceedings.
immediately to the Hall Reception. Do not use
anything that appears damaged. This also applies to any individual who activates
• Do not overload wall sockets. If you need to use the fire alarm or a fire extinguisher unnecessarily.
an adaptor, use a multi-socket trailing adaptor, The fire warning system and firefighting
not a multi-way adaptor that plugs straight into equipment are there for your protection in an
the socket. Never plug one adaptor into another emergency. Familiarise yourself with them.
one.
If you see a fire or smell smoke
• Extension cables, should not be longer than
necessary. Do not keep extension cables coiled, • Evacuate the area immediately and go to your
as this can cause them to overheat. muster point.
• Do not leave wires and cables trailing across the If you hear the fire alarm
floor where you might trip over them. • Immediately evacuate the building using the
• Convector, fan and electric heaters must be nearest available exit. Close windows and doors
unobstructed. behind you, and – if it is safe to do so – switch
off any gas or electrical equipment in the
• Never use mains-powered electrical equipment
vicinity as you leave.
in the bathroom.
• If it is safe to do so, ensure as you leave that all
• Electric blankets are a common cause of
study-bedrooms, bathrooms and communal
fires. Always follow instructions carefully. It
areas have been vacated.
is recommended that you get your blanket
serviced every three years. Shout ‘FIRE’ to alert other occupants.
• Always switch off and unplug hair appliances • Assemble together with your housemates at
after you have used them. your muster point.
8 | www.hull.ac.uk/accomm University of Hull Student Living | 9
General If there is any doubt about the fire action Barbecues • When you have finished cooking, make sure
You are responsible for the safety of guests while procedures, please do not hesitate to contact your Having a barbecue should be a safe and enjoyable that the barbecue is cool before trying to move
they are on the premises. Each student also has Halls Reception Desk. experience for everyone. Cooking over hot coals it.
a responsibility to his or her housemates. In the can be hazardous. It is easy to be distracted when • Empty ashes onto bare garden soil.
event of an evacuation, each group of students
MORE ABOUT FIRE SAFETY you have family and friends around you while Never…
must check that all residents are accounted for General fire precautions cooking. • Use gas barbecues at University
and must be ready to report the names and room accommodation.
• NEVER LEAVE COOKING UNATTENDED. This is
numbers of any absent person(s). Do not re-enter Always…
a main cause of fire. • Leave the barbecue unattended.
the hall until the fire and rescue service tell you it is • Make sure that your barbecue is in good
safe to do so. • The use of candles, joss sticks, oil burners etc is working order. • Put hot ashes straight into a dustbin or wheelie
not permitted within bedrooms or communal bin (they can melt the plastic and cause a fire).
• Keep a bucket of water, a bucket of sand, an
It is important that this procedure is carried out areas.
extinguisher or a garden hose nearby in case of • Light barbecues indoors!
quickly. In the event of a fire, the fire and rescue • The use of chip pans is NOT permitted. emergencies.
service will ask for a list of rooms which may still
• Housekeeping within your room is your • Make sure that your barbecue site is flat and
be occupied.
responsibility. Remember, a tidy environment is at least five metres from the property, open
a safe one. windows, sheds, fences, trees and shrubs.
Any student deliberately hindering this procedure
will be reprimanded after the incident, as such • Waste bins must be emptied regularly. They are • Use only enough charcoal to cover the base of
behaviour may endanger the lives of guests, other not to be left in corridor areas. the barbecue to a depth of about 50 mm (two
students and those working in the fire and rescue • Electrical multi-blocks are not to be used. Use inches).
service. short extension cables. • Keep any garden games, visiting children or pets
• DO NOT WEDGE OPEN FIRE DOORS. They are well away from the cooking area.
Other points to note
designed to prevent the spread of smoke and
• Sometimes the fire alarm may be silenced on fire and could save your life!
the arrival of the fire and rescue service. This
Penalties for breaching safety rules
does not mean that the building is safe to re-
enter. Please be aware you will be charged for
• At no time may a student re-enter the hall • covering smoke detectors (immediate charge of
unless permission has been given by a member £100)
of staff, security or a fire officer. • damaging or misusing fire extinguishers (charge
• If you intend to be absent from your hall for replacement – up to £100)
overnight or longer you must let someone • blocking fire exits or propping open fire doors
know. In the event of a fire, this will facilitate the (immediate charge of £100)
reporting procedure outlined above.
• using non-permitted items such as chip pans,
candles, joss sticks or oil burners (immediate
charge of £100)
10 | www.hull.ac.uk/accomm University of Hull Student Living | 11
Living in your community Some things to do or bear in mind: Health and safety Look out for each other and report any concerns to the University. Noise Remember that everyone has the right to the 'quiet enjoyment' of their home. If you're having a party, let the Hall Reception Desk know and be reasonable about the noise levels. Excessive noise after 11pm will result in a breach of the accommodation misconduct regulations.. Security Getting to know your block / flat mates means that they can keep watch on your property if you go home for the holidays and vice versa. Rubbish and recycling A selection of different bins are supplied for your rubbish and recycling collections. It is your responsibility to remove general waste from your rooms and sort all recycling into the correct bins. Charges will be levied if recycling is contaminated. 12 | www.hull.ac.uk/accomm University of Hull Student Living | 13
Service standards
SERVICE STANDARDS FOR THE COMMERCIAL SERVICES AND THE
HALLS OF RESIDENCE
Our aim is…
To provide a service that is professional, courteous, friendly and responsive to customer
needs.
Commercial Services will…
• Act lawfully and ethically to assist you.
• Provide an offer of University-owned, accommodation.
• Ensure that information is readily available for the most common enquiries.
• Provide and operate a published complaints and suggestions procedure.
• Monitor customer satisfaction by conducting regular feedback exercises.
• Reserve the right to withdraw its services to you if you have behaved in a manner found not
to be acceptable.
Halls of Residences
• We will provide a system of pastoral care for your accommodation.
• We will ensure that all requests for repairs received at the reception dates during normal
working hours are reported to the Estates Department within one working day.
• We will comply with all applicable legislation (e.g. health and safety regulations).
Commercial Services expects you…
• To notify us immediately when repairs are needed.
• To treat staff and fellow students with respect and courtesy at all times.
• To observe the University of Hull regulations.
• To not cause deliberate damage to your residence.
14 | www.hull.ac.uk/accomm University The
of Hull
University
Studentof
Living
Hull | 15
Domestic information
Your kitchen should have … CLEANING Bathroom and toilets: Clean toilets, water pipes Please be aware that…
• Microwave and tiles; clean sinks and taps; clean baths and • Cleaning services will be reduced over the
A cleaner will clean the communal areas of your showers; clean mirrors; mop floors.
• Fridge/freezer Christmas and Easter holidays.
Hall daily Mon - Fri. The cleaner is responsible for
• Cooker • The Cleaning staff have the right to withdraw
the following operations. Communual Areas: Wipe down surfaces; vacuum,
• Vacuum cleaner their services if the hall is in an unacceptable
hallways, stairs and landings.
• Mop and bucket Kitchen: Clean cooker tops and ovens; check condition. You may be fined for continually
• Sweeping brush filters in cooker hoods and change when Vacuum bags and mops will be checked and leaving your accommodation in such a
• Dustpan and brush necessary; clean the inside and outside of replaced when necessary. condition, and this may affect your eligibility to
• Kettle microwave ovens; wipe down all surfaces, tiles continue in the accommodation for the following
If any of these items are missing from and sinks; clean the floor, including behind the Tenants’ responsibilities year.
your property, please report them to cooker; empty general waste in the kitchens only. Tenants are responsible for maintaining a safe • Photographic evidence will be taken in order to
lawnsfaults@hull.ac.uk or environment for University employees who may support any disciplinary action.
courtyardfaults@hull.ac.uk have to enter the premises. Among other things,
this means that For further information about cleaning services,
please visit the reception desk of your hall of
• floor areas must be clear of debris (shoes residence or email: lawnsfaults@hull.ac.uk or
removed from hallways, no bikes in hallways, courtyardfaults@hull.ac.uk
no trailing wires, etc)
• the sink and kitchen surfaces must be clear
• any food waste must be in the rubbish bins
provided (please do not leave plates of food on
the floor!)
• you must remove and dispose of all rubbish
from within your rooms
16 | www.hull.ac.uk/accomm University of Hull Student Living | 17Maintenance and repairs
MICE What the University does REPORTING FAULTS What is an emergency repair?
Once a mouse sighting has been reported we • Risk to life or substantial damage to property
Occasionally a hall will suffer from unwanted Please report anything requiring repair to the
contact the universities pest control to attend. • Smell of gas
visitors such as mice. Here are a few notes on Courtyard or Lawns reception desk. Faults can be
The contractor will continue to attend until the
ways of preventing or dealing with the problem. reported by • Major water leak resulting in flood and
problem is resolved. Please note that this does
immediate danger to the structure, services, or
not immediately remove the unwanted visitors • calling the reception desk on (01482) 462080 /
How to prevent mouse infestation fixtures and fittings
from your house. It is a process which could take a Courtyard 01482 305293
• Good hygiene is essential. Food scraps and number of weeks. • Major loss of power
rubbish provide the ideal environment for • emailing courtyardfaults@hull.ac.uk or
• Smell of burning (electrical)
mice to live and breed and should be removed Always remember that the most effective way of lawnsfaults@hull.ac.uk
• Major structural damage, such as ceiling
regularly. getting rid of mice and preventing them is to keep • visiting the reception desk at the Lawns or the
collapse
• Always clear up any spilt food immediately, and your house clean and tidy! Courtyard
• Main drain blockage
keep food in sealable plastic containers. Please remember to give as much detail as
• Total loss of heating in building
• Store all food products at least 24 cm off the possible, including the location of the problem,
ground to make access harder and to make it and always state your name, address and room • Lighting fault on staircases, landings and areas
easier to see signs of an infestation. number when contacting us. likely to be a health and safety issue
What to do if you see a mouse Your problem will be reported to the maintenance
Report it to the hall reception desk immediately! department, who will make every effort to deal
We will arrange for a pest control expert to be with the request within a reasonable amount
called. of time. However, if there seems to be an
unreasonable delay, please inform the Hall
Reception Desk and we will enquire about the
progress of your request. We rely on you to tell
us if your problem has not been dealt with in a
reasonable amount of time. Please see the Service
Level Agreement in the Accommodation section
of our website, under The Small Print.
Please note Hall Reception Desks are manned 24
hours per day, 365 days per year.
18 | www.hull.ac.uk/accomm University of Hull Student Living | 19Common problems Condensation and
how to prevent it
Showers Light bulbs Condensation and dampness occur when warm • Try to open all windows once a day. This can
Please ensure that shower curtains are drawn If your light bulb needs replacing, please report it air carrying vapour comes into contact with a help to combat condensation in the winter
inside the bath or that doors to standing showers as a ‘repair’ by cool surface. This can lead to staining and mould as the outside temperature drops and the
are properly closed. Leaving the doors open or growth, damaging wallpaper, wall surfaces, temperature indoors rises (because of the
• calling the hall reception desk on (01482) window frames, furniture and clothing. It can also heating).
the shower curtain outside the bath when you
462080 Courtyard, 01482 305293 Lawns prove very damaging to the internal structures
shower can cause extensive damage to the • Make sure that furniture, particularly the bed, is
floor and to the ceiling of the room below. If • emailing lawnsfaults@hull.ac.uk or of the University’s accommodation, making the not situated against an outside wall.
excessive amounts of water are found on the courtyardfaults@hull.ac.uk living experience difficult for you. The guide below
will help you prevent or deal with the problem of If mould does start to appear, you can prevent this
bathroom floor, please mop it up and check • visiting the hall reception desk
condensation. from getting out of control by wiping down the
that all housemates have been following these
Fridge/freezers area with hot, soapy water.
instructions.
Areas prone to condensation
Fridges and freezers need to be defrosted once For more information on condensation, please
Any damage resulting from a lack of such care • Cold surfaces (e.g. windows)
every three months. Failure to defrost them visit www.diydata.com and look it up in the index.
may result in the household being charged for • Kitchens and bathrooms
repair. causes leaks and may also cause appliances
• Walls of unheated rooms Internet access
to stop working correctly. The cleaners can do
Blocked sinks and drains the defrosting for you, but you must liaise with • Cold corners of rooms and areas where air Each room has free internet access. The internet is
them first and make sure that the fridge/freezer is cannot circulate accessed via wifi and the network.
If you have a blocked shower (for example), and
you cannot clear the blockage easily yourself, completely empty on the arranged date. • Wardrobes/cupboards and behind furniture If you have applied for accommodation via UCAS,
report it immediately and do not let water build against an outside wall you will be able to use your MyAdmin username
up in the shower tray so that it overflows onto the and password to get online.
How to control condensation
floor. This could cause major damage to the floor
and to the ceiling of the room below, and the • Check that the walls are not already suffering Problems? Please call KeySurf on 0300 103 0000
household will be held responsible and charged from damp or mould. If they are, report this to or email support@keysurf.net.
accordingly for any repairs. your hall reception.
• Make sure you switch on extractor fans in Television licence
If you report a blocked sink, shower or drain, we kitchens and bathrooms. A television licence is needed to watch anything
will send a maintenance engineer to unblock it for live online, as well as on television & BBC iPlayer.
• Clean off any moisture which collects on your
you. If it is blocked with food, grease, hair, soap
windows and windowsills with a damp cloth.
scum, etc, this will be classed as damage and the Please go to www.tvlicensing.co.uk for more
household will be charged for the repair. • After a bath or shower ventilate the room to the information.
outside, not to the rest of the house. Opening a
Do not pour foodstuffs and fats down kitchen window and closing the door will help.
sinks and toilets, as this causes blocked drains. • Ensure that your heating is on in colder months.
Carefully dispose of fats and foodstuffs by putting
• When drying clothes indoors, remember that
them in the kitchen bin provided.
water goes in to the air. Make sure that the
room is ventilated by opening a window.
• When cooking, keep lids on saucepans, close
the kitchen door and open a window.
20 | www.hull.ac.uk/accomm University of Hull Student Living | 21Using your microwave Using your cooker
What can you cook? Top tips for microwaving There are probably a million more exciting Top tips
The microwave oven is surprisingly versatile, and • Never put metal containers or implements in things to be thinking about during your time If you’re unfamiliar with your oven, you probably
there are plenty of occasions when it is quicker the microwave. at university than the pros and cons of your won’t be able to cook confidently. Even the most
and simpler to use than a conventional oven. As cooker. However, no kitchen would be worth experienced chefs have problems when they are
• Pierce film lids, or foods with skin, before
with all kitchen appliances, it is best to start off by stepping into without a functioning oven, and cooking with an oven different from there usual
cooking to stop them ‘exploding’.
preparing something very simple. Try cooking a mealtimes wouldn’t be quite such an event one. Here are a few tips to get you started:
• If you’re heating a meal or soup, stir it halfway if you had to eat cold dinners every night. As
jacket potato, for example. Obviously (re)heating
through cooking to ensure that the food is with all kitchen appliances, there are a number • Begin with something really simple like a jacket
is one of its main jobs, but casseroles, vegetables,
warmed evenly. of different types of ovens, or oven-and-hob potato, so that you can test the temperature
chicken and other meat can all be cooked in the
microwave, which saves time and effort. • Allow your food to stand for a minute or combinations, and it’s a good idea to get fairly and timings of your oven.
two before you eat it. Microwaves can be well acquainted with yours before you attempt • Clean the oven before you use it for the first
The microwave is a particularly useful gadget for deceptively powerful. any culinary events for your friends. time and then regularly after that. Leftover food
a student kitchen, since there are often going to • Use your microwave to defrost food quickly and can soon build up, and unsavoury smells will be
be two or more people in the kitchen cooking Electric cooker
safely before cooking. wafting around the house every time the oven
different meals. This is the one that you’ll find in most kitchens; is turned on.
• Freeze meal leftovers in individual,
an upright appliance with four plates on the hob,
When this happens, you don’t necessarily need to microwaveable containers so that it’s easy to • Try not to open the oven while food is cooking.
a grill section and a main oven. The oven is fairly
wait for your turn at the oven: just pick something heat up just one portion. This lowers the temperature and will delay your
straightforward to use, but all ovens are different
that can be cooked in the microwave. dinner!
Make the most of it and each will have its own quirks. Some will cook
things more quickly (especially if fan-assisted, • Don’t leave the kitchen while food is cooking
A healthy option Cooking in the microwave is not a cop-out.
which means that the air is constantly circulated); unless you have set a timer. It’s very easy to get
As long as it doesn’t become the only cooking
Believe it or not, microwaving can be a healthy some will cook things more slowly. caught up in something else until the smoke
method and you don’t end up standing in front of
way to cook. It is healthier than frying, since you alarm reminds you that your food is burnt.
it every evening as a ready meal spins around, it’s
don’t use any oil and your food will have a lower Separate hob and oven
fine. Get creative and use your microwave to save With a bit of oven know-how, you can really cook
fat content. Vegetables steam themselves and This is where the oven is integrated into the
time, washing up and cut down costs! with confidence. It doesn’t take long to learn
therefore retain more minerals than they do with kitchen units and sits off the floor. You then have about the peculiarities of your oven and how to
other types of cooking. They also cook a lot more More information about microwaving is available a separate hob, either alongside the oven or use it, and it’s time well spent.
quickly than they would if you were boiling them, at: elsewhere in the kitchen. The benefit of a higher-
so again fewer nutrients will be lost. It is possible level oven is that you don’t have to bend down to
to use your microwave to create complete, www.bbcgoodfood.com/howto/guide/how- lift food in and out of it or to make checks during
healthy meals. Whenever conventional cooking cook-microwave cooking.
seems like too much hassle, having this gadget
might also mean that you’re less likely to dial for a
takeaway. A couple of potatoes and a tin of beans
are all you need to create a filling, nutritious meal
that takes less than 10 minutes to prepare.
22 | www.hull.ac.uk/accomm University of Hull Student Living | 23Using your vacuum cleaner Doing your laundry
Please remember this advice when using the vacuum cleaner. Washing
1. Inspect the area before you vacuum. Pick up objects that could cause a clog in your vacuum cleaner, There is a central laundry in The Lawns Centre
such as paperclips and coins. for Lawns residents and Reception Block in
2. Check the vacuum bag to make sure that it isn’t already full. If it is, change it. Your cleaner will show the Courtyard for Courtyard Residents. These
you what to do. laundries are owned and managed by Circuit
laundries and operate on a card payment or
3. Vacuum forwards, not backwards: you’ll get the job done faster.
mobile app. See Circuit’s website for full details on
4. Overlap your strokes to ensure that you get all dirt and residue. how to top up cards and view machine availability
5. Change your vacuuming direction occasionally to reduce matting in your carpet. www.circuit.co.uk
6. Use a crevice tool attachment for corners.
How to wash your clothes
7. Get rid of dust particles by vacuuming under your bed.
1. Do not put any detergent softener or colour
Do not… catchers in the machine.
• Vacuum up any liquids. 2. Put your clothes in the washing machine. Be
• Drag the cord too far. Always plug the vacuum into a suitable socket so that you don’t stretch the careful not to overload the machine as this can
cable. Stretching the cable could cause electrical accidents. cause it to break. Leave a bit of space at the top,
so that the clothes have room to move about
(important for the cleaning process).
3. Firmly close the door.
4. Choose your cycle (see below). A ‘pre-wash’ is
an extra wash before the main cycle. The pre-
wash is good for muddy sports kits but is not an
essential part of the washing process.
24 | www.hull.ac.uk/accomm University of Hull Student Living | 25Energy management and
water conservation
Drying Useful symbols found in clothing The University of Hull is committed to reducing its • Turn computers, monitors and laptops off at the
impact on the environment. In practical terms, it is wall when not using them.
If using a tumble dryer first make sure that your
particularly committed to • If you’re not filling up the washing machine, use
clothes are suitable for tumble drying. On your
clothes label, if you see a circle within a square the half-load or economy programme.
• reducing its carbon emissions by increasing the
with a cross through it, this means DO NOT efficiency of consumption • Boil only as much water as you need (but
TUMBLE DRY! remember to cover the elements if you’re using
• considering the purchase of renewable energy
an electric kettle).
when procuring electricity
• A dripping hot-water tap wastes energy and in
• installing water conservation devices and
one week wastes enough hot water to half-fill a
technology
bath, so make sure that yours are fully turned off
• creating a culture of energy and weather and report any that leak.
conservation through training, education,
• Use energy-saving light bulbs. Just one can
curriculum and awareness campaigns
save more than £100 over the lifetime of the
To conserve fuel and prevent the unnecessary bulb – and they last up to 12 times longer than
release of CO2, the heating of offices, student ordinary light bulbs. Your house will already be
houses, other residences and academic buildings provided with these.
has been preset by the University. This is in line
Interesting facts and figures
with the statutory instrument – The Control of
Fuel and Electricity – The Fuel and Electricity • Leaving a 3 kW electric heater on while you’re at
(Heating) (Control) (Amendement) Order 1980. lectures incurs the release of
Heating in the properties will come on if the 774 kg of CO2 per year into the atmosphere,
temperature drops below 21°C between 7:00 am contributing to global warming.
Washer dryers and tumble dryers need to have
their filters cleaned after each use to prevent and 11:30 pm. From • Replacing a standard 60 W light bulb with an
breakdowns. 11:30 pm to 7:00am, the heating will come on if energy-efficient alternative prevents the release
the temperature in the property drops below 15°C. of 12 kg of CO2 per year.
Your tumble dryer filter is usually just inside the
• Not turning the tap off properly can waste as
door of the dryer. It can be lifted out and the fluff Top environmental tips
much as 90 litres of water a week.
removed and placed in the bin. • Close your curtains at dusk to stop heat
escaping through the windows. For further information on energy management at
the University, go to www.hull.ac.uk/estates.
• Always turn off lights when you leave a room.
• Don’t leave appliances on standby, and
remember not to leave appliances on charge
unnecessarily.
26 | www.hull.ac.uk/accomm University of Hull Student Living | 27Household rubbish collection Contractual information
and recycling
Payment of residence fees Keys
It is the responsibility of all residents to put REMEMBER THE ‘THREE RS’
household waste/rubbish in the bins provided. All new students arriving at the University of Hull At the start of term each Lawns resident is issued
• Reduce waste by making the best purchasing who have not already set up a payment plan (by with a key that will unlock the front door, the
You are responsible for removing the rubbish from choices. visiting the online payment service) will be asked back door and the door to their own individual
your rooms and sorting and removing all recycling
• Re-use equipment where possible, and repair in to complete an accommodation fee contribution room. This key will not open any other room in
from your kitchens. The cleaning staff will dispose
preference to buying new where economically form. This needs to be returned to the AskHU desk the hall. Courtyard residents will be issued with a
of general waste from your kitchens only. Monday
possible. on the second floor of Student Central. key to open their room only. Your student card
– Friday (excluding Bank Holidays).
• Recycling is the final process. Any waste left will operate all other access points to your flat and
Residence fees can be paid in one of three ways:
after recycling is destined for landfill. reception block.
• in full
If the bins are ‘contaminated’ with non-recyclable If at any time during the term you lose your key,
• in three instalments by direct debit
items, the block / flat will be charged to have the you must go to the hall reception desk to get a
bin sorted & emptied. • in three instalments by credit card replacement. A charge of £30 will be incurred for
If you are paying in three instalments, the money a replacement key.
will be withdrawn from your account in October
(34%), January (33%) and April (33%). At the end of your contract
If you have any financial concerns, please contact Your key must be returned to the hall reception
the Finance Office, Second Floor, Student Central, desk. When your key is returned, Cleaning Services
or the Students' Union Advice Centre, Third Floor, will be alerted and they will enter the room to
University House. clean it.
Please be aware that if you make a late payment or It will be assumed that any items left in the room
even stop a payment to the University, the Finance after your key is returned are to be disposed of. If
Office may anything of value (such as jewellery) is found, it will
surcharge you. be kept for two weeks and then disposed of.
For further information, please contact the Please be aware that you must return your key no
Finance Office on (01482) 466362 or at later than the end date of your contract. Failure to
studentfinance@hull.ac.uk. do this will result in a £30 charge, which will be
taken from your deposit.
28 | www.hull.ac.uk/accomm University of Hull Student Living | 29• Contact the hall reception desk desk 2–3 Continuing next year in University
weeks before your flight home to arrange for a accommodation?
member of commercial services staff to inspect You will receive an email asking whether you
your room one to two days before your leaving wish to continue in the same room and advising
date. you about what to do next, so please check your
• On the day of inspection, make sure that your University emails regularly.
room is clean and that you have packed most of
your things away. If the state of your room does When you are thinking about your
not indicate that you are leaving, you will not accommodation for next year, do not be hurried
get your deposit back. into a decision that you may regret. You should be
aware that Hull has a large supply of private sector
• After the inspection a member of staff will check
accommodation. Take your time. Once a contract
your account details and, if everything is in
has been signed, either with the University or with
order, refund the deposit
a private landlord, you cannot simply cancel it.
in cash.
Sign only if you are sure about the property, the
When arranging an appointment for us to check terms of the contract and the people you will be
your room, please give us at least two days notice. living with!
Inspections International and exchange students leaving Do not come to us on the day before you are due
After we contact you about staying on, an
Please be aware that Commercial Services staff early to go home and ask us to check your room. This
accommodation fair will take place. This will be
will regularly visit your hall to monitor cleanliness When the time comes to leave how do you get will not be possible.
advertised throughout the campus.
and general upkeep. They have the right to access your deposit back? Normally we should be able
If you will be returning to the UK and/or leaving
rooms at all times if they feel that it is necessary to pay it into your UK bank account. Remember If you would prefer alternative accommodation,
a UK bank account open, please help us by not
but will usually give at least 24 hours’ notice. that part of your contract states: ‘You must open you could apply for University-leased
arranging an appointment to check your room. In
and maintain an account with a UK bank for the accommodation through the Accommodation
A formal inspection is done before occupants these circumstances your deposit will carry over
duration of the licence period and until such time Office.
arrive and then at least once again during the for the next academic year or will be returned
as the University is able to refund the deposit
contract. A final inspection will be conducted to your UK bank account after the end of your Demand for continuing places in accommodation
or any residues, if appropriate. You must inform
once the contract has ended, and breakages or contract period. owned, managed or directed by the University
Student Financial Services of the bank account
damages will be charged for. It is vital that you number.’ is very high. The University has a quota for
inform the hall reception desk of any breakages or continuing students and cannot exceed the
damages as soon as they occur; they may not be In exceptional circumstances (e.g. if you will not allocated number of places. This is so that first-
your fault, and we do not want to charge people be returning to the UK and cannot leave a UK bank year students can be guaranteed accommodation
unnecessarily. account open), you may be able to get the deposit in University-owned, -managed or -directed
back in cash. To do this you must follow three accommodation. Look on the University website
If your hall or room is left in an unreasonable state simple steps. for choices of accommodation and information
of cleanliness, charges will be deducted from about it.
deposits for remedial cleaning – including the
removal of rubbish from any room in the hall.
30 | www.hull.ac.uk/accomm University of Hull Student Living | 31Can I be released from my residence contract? 3. Finally, we can make a note of
The residence contract that you have signed with your desire to leave your room
the University is a legally binding document under so that we are able to offer it
UK contract law. Generally you cannot be released to any prospective occupants
from your residence contract unless you have found who enquire about vacancies.
a replacement student to take over your room. This While we will do all we can
must be someone who is not currently residing in to help, there is no guarantee
University accommodation (i.e. they must not simply that a suitable replacement will
be making a transfer request). be found in this way because
we cannot predict how many
If you are unhappy with your current living students will unexpectedly require
arrangements, there are various steps that you can accommodation outside our normal
take. busy periods
(September and January).
1. If you want to withdraw because of problems with
Where there are special circumstances,
your housemates, the first port of call should be
we will consider withdrawal requests on
your house tutor.
an individual basis, but simply preferring
They may be able to ensure that all residents
to live elsewhere would not be a reason
comply with the conditions – including standards
to be released from your residence
of conduct – set out in the residence contract.
contract with the University.
Your house tutor’s name and contact details
should be displayed on a notice board in your hall Any withdrawal request must be made in
or kitchen. writing, with a detailed explanation of your
2. Failing that, you can apply to transfer to another circumstances and your reasons for wishing
room within our stock of accommodation – that to be released from your contract.
is, in any hall, house or flat, where vacancies exist.
The request should be sent to our general
To do this, contact the Accommodation Office to
email address (rooms@hull.ac.uk) or to our
complete a transfer request form.
postal address (Accommodation Office,
Second Floor, Student Central, University
of Hull, Hull, HU6 7RX), for the attention of Mrs
Pam Leach, Customer Liaison Officer.
32 | www.hull.ac.uk/accomm University of Hull Student Living | 33Additional information
Accommodation Office – complaints procedure We may need to discuss your complaint with you.
The University of Hull’s Accommodation Office If a visit or meeting is required, we will arrange an
aims to provide a quality service to tenants, appointment within five working days of receipt of
applicants and members of the public. the complaint. We may, if appropriate, negotiate
mutually acceptable approaches and outcomes.
We recognise that genuine complaints provide us
with an opportunity to improve our services. We will issue a full written reply to your complaint
CODE OF PRACTICE FOR STUDENT code and a physical inspection of a sample of the as soon as possible and within 20 working days
ACCOMMODATION accommodation. Any formal complaints made by of receipt of the complaint. Where there is a delay
The Accommodation Office aims to provide a
students around the code also have to be reported (e.g. if we are waiting for information from a third
fair and accessible complaints procedure which
to Universities UK as part of the audit process. party), we will email you and explain the reason for
responds speedily to concerns and does not set
up unnecessary procedural barriers. the delay. At that point we will agree with you
The following residences at the University are signed
up to the UUK/GuildHE Code for the management • a reasonable timescale for action
If you have a problem, report it promptly to the
of student housing: Taylor Court, The Lawns, The
Accommodation Office. We believe that most • how we should keep you informed
The Housing Act (2004) introduced licensing Courtyard, and Thwaite and Ferens Halls.
minor issues are best resolved in this way. If the
of houses in multiple occupation (HMOs). • how frequently we should update you on
problem is not resolved to your satisfaction,
Most student accommodation falls within the Although the University student houses are not progress
however, please ask to see the office manager:
HMO definition. However, large-scale student signed up to the UUK/GuildHE Code, the code Final replies to complaints will give out findings
housing (in halls of residence) entails different is used as a benchmark to improve standards and any actions proposed.
• Pam Leach – Customer Liaison Officer
management arrangements from those for a and the relationship between the University as a
Complaints are investigated in confidence.
‘student house’. Moreover, licensing large student landlord and the student. For monitoring purposes only, all formal
accommodation in the same way as single off- Information is disclosed only on a ‘need-to-know’ complaints will be logged and a record of actions
Student houses owned and managed by the taken will be recorded.
street properties would be a logistical nightmare basis.
University do adhere to HMO licensing standards
and incredibly expensive. Consequently, when
laid down by a separate accreditation scheme If, after exhausting the Accommodation Office’s
developing the Housing Act, the Government How to make a formal complaint
in conjunction with Hull City Council, and are complaints procedure, you wish to take your
agreed to ‘exempt’ educational establishments Complete a Complaints Form (obtainable from
included as part of the audit process. complaint further, please seek assistance from
from mandatory HMO licensing provided they the Accommodation Office or by downloading
from www.hull.ac.uk/accomm). the Students’ Union Advice Centre and refer to
signed up to an approved code of management Go to www.thesac.org.uk and find out more the University’s student complaints procedure
practice. about the standards you should expect your Please ensure that the form is signed and that your
(www.hull.ac.uk/Choose-Hull/Student-life/
accommodation to meet. Student ID number is included, as no action will
The code of management practice is voluntary Student-support). If you remain unsatisfied having
be taken in response to anonymous complaints.
and aspirational and seeks to raise standards been through the University’s internal complaints
above that which is required by law. It aims to Please return the form to process, you have the right to contact the OIA (the
help those managing student accommodation to Office of the Independent Adjudicator for Higher
identify the key elements of good management rooms@hull.ac.uk or Education). For further information, visit www.
practice. It therefore sets out standards for oiahe.org.uk.
everything from health and safety through mail Accommodation Office
delivery to the returning of deposits. Second Floor
Student Central
The UUK/GuildHE Code was developed specifically University of Hull
for educational establishments. Members are Hull, HU6 7RX
required to be independently audited. The audit
process involves talking to student representative We will acknowledge receipt of a written
bodies as well as inspecting documentary complaint within three working days.
evidence of the institution’s compliance with the
34 | www.hull.ac.uk/accomm University of Hull Student Living | 35Visitors’ accommodation The local area
The University has two guest houses which Each bedroom is furnished with a television, a NEWLAND AVENUE BEVERLEY ROAD
visitors, potential students and parents are fridge, a hairdryer, facilities for making tea/coffee,
welcome to use. internet access and an internal telephone. Newland Avenue, off Cottingham Road, is Beverley Road is a right turn at the end of
located a few hundred yards from the University. Cottingham Road, just a few yards further on than
THE SALMON GROVE GUEST HOUSE FURTHER INFORMATION Its situation is excellent for students living in the Newland Avenue. Only a 10-minute walk from the
properties on Cranbrook Avenue, Auckland Avenue campus, Beverley Road is a student-oriented area
This spacious eight-bedroomed property provides The University of Hull guest houses are available and on campus, as it is a short stroll away. Students with many pubs and takeaways. At the junction of
high-standard en-suite accommodation, featuring throughout the year. Please contact the and locals enjoy the lively, energetic environment Cottingham Road and Beverley Road, you will find
Accommodation Office for further details. and the useful selection of shops, cafés and bars. a Lidl and a Sainsbury’s supermarket.
• six single en-suite rooms
• one twin en-suite room T (01482) 466042 There is a Tesco Express store located at the end PRINCES AVENUE
E visitorsaccomm@hull.ac.uk of the road, near the Cottingham Road junction.
• one double en-suite room
Princes Avenue is approximately a 20-minute
There is also a similar-sized Sainsbury’s store
• towels in each shower room walk from the University and offers a more
located halfway down Newland Avenue. Both
• fully equipped kitchen/diner sophisticated ambience than Newland Avenue
stores are open from early in the morning until late
and Beverley Road.
• sitting room with dining table, TV in the evening and are popular places for students
and music centre to buy their food and drink.
There is a lively atmosphere during the day, and
• on-site parking at night the avenue has something for everyone.
The other shops on Newland Avenue include
Each bedroom is furnished with a television, a There are various boutiques and places to eat, plus
grocery stores, butchers, fishmongers, fruit and
fridge, a hairdryer, facilities for making tea/coffee, plenty of cafés and bars.
vegetable shops and bakeries. You can buy fresh
internet access and an internal telephone. food at competitive prices. Shops selling specialist
COTTINGHAM VILLAGE
ingredients (for Indian or Chinese food, for
THE FERENS AVENUE GUEST HOUSE example) can also be found here. The Lawns is located in Cottingham just 3 miles
This pleasant property provides the same standard from the campus which is served by the 105 EYMS
There is a post office, and a launderette for bus service. All lawns residents are eligible for an
of accommodation as the Salmon Grove Guest
students who have washing or drying difficulties, EYMS travel pass however they have to apply for
House except that bathroom facilities are shared.
and many takeaway food outlets are located all this themselves, a link is provided for this with your
It features;
along the street. offer of accommodation. Cottingham Village
• three single rooms Centre is just a 10 minute walk from the lawns or
For students, Newland Avenue is a great place
• one twin room a 2 minute bus ride. The village has an array of
to go for a night out. The cafés, restaurants and
coffee shops, pubs, restaurants, supermarkets,
• one double room bars offer all kinds of different environments in a
banks and a post office as well as a number of
• towels for guests relaxed atmosphere from eating and drinking to
local shops.
live music and dancing.
• fully equipped kitchen
• sitting room Bus stops are situated all the way down Newland
• on-site parking Avenue, providing regular transport into the city
centre.
36 | www.hull.ac.uk/accomm University of Hull Student Living | 37Student discipline
OFFENCES AND PENALTY TARIFFS CHARGES
Depending on the seriousness of the offence, most disciplinary measures will be preceded by a verbal All damages to property will be chargeable. There will be no preceding warning. Where a replacement is
warning. This decision is at the discretion of a Commercial Services staff member. At second offence needed, that cost will be charged. Disciplinary measures may also be put in place.
stage, a notice to quit will be served which will be held over the University-owned property for its full
term and perpetrators will not be allowed to continue for the next year in University-owned or -managed
accommodation. Description of Offence First offence
Damage to chairs Cost of replacement
Description of Offence First offence Second Third offence Damage to furniture Cost of replacement
offence Extra cleaning to house £25 per room
Covering smoke alarms (immediate charge) £50 £100 £200
Graffiti/stickers on door £50 plus cost of any damage caused
Damage/misuse of fire extinguishers £30 £50 £100
Key not returned £30
Blocking fire exits/propping fire doors open £50 £100 £200
Room carpet has burns Cost of replacement plus fitting
Smoking (in a no smoking area) £100 £150 £200
Room carpet to be cleaned £25 per room
Noise after 11pm £30 £50 £200
Room carpet to be replaced Cost of replacement plus fitting
Excessive noise at other times £30 £50 £100
Smoking in rooms Cost of redecorating & replacing furniture
Burning candles, oil burners or joss sticks Confiscated and referred to Accommodation Misconduct
Rubbish removal from exterior £25 (split between household)
Use of cooking equipment in bedrooms* £50 £100 £200
Rubbish removal from kitchen £25 (split between household)
Unauthorised guests £50 £100 £200
Rubbish removal from room £25
Removal and disposal of abandoned pots £20 £50 £75
Walls damaged – holes, marks, from blu-tak Cost of filling & redecoration
Pets in accommodation £100 £150 £200 etc
Additional heating (electric heaters etc) Confiscated and referred to Accommodation Misconduct Blocked toilet (en suite) – for 4th callout £10
Blocking fire exits (with bikes or other £50 £100 £150 onwards
belongings) Blocked drains (en suite)(showers, sinks) £10
Abuse to staff Disciplinary hearing, fine and possble eviction – for 4th callout onwards
Use of illegal drugs Disciplinary hearing. Report to police.
Possible termination of University course
Acting so as to cause distress to other Disciplinary Hearing, fine and possible
students eviction
Acting in a manner likely to cause harm to Disciplinary Hearing
yourself and others
* This includes kettles, coffee machines, toasters, rice cookers, fridges, freezers, slow cookers, microwaves, mini ovens,
sandwich toasters, fryers and grills.
38 | www.hull.ac.uk/accomm University of Hull Student Living | 39You can also read
