Student Handbook 2021 - Western Institute of Technology at Taranaki
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Student Handbook 2021
Ngā mihi
Nau mai, haere mai ki Te Kura
Matatini o Taranaki, welcome
to the Western Institute of
Technology at Taranaki (WITT).
Congratulations for choosing to study at our
wonderful institute.
This handbook gives you a brief insight into
what helps make us unique. We hope you have
a great time here.
Tumu Whakarae,
Chief Executive John Snook
Staff Welcome
We are excited to welcome
you into our whānau and look
forward to supporting you during
your studies.
There are a range of staff and other services
at WITT that are focused on creating an
environment in which every student is valued
and teaching and learning is designed for you
to thrive and fulfill your potential. We hope you
take advantage of these services and enjoy your
time with us.
Kia whai oranga ai ngā iwi o Taranaki, waiho i te
toipoto kaua i te toiroa
Let us keep close together, not far apart
2 | 2021 Student Handbook
Contents
WITT is the largest educational 4 Local Iwi
provider in Taranaki, with highly 5 Career and employment
6 Kopa Manaaki (Māori and
qualified staff providing quality Pasifika Centre
tertiary education outcomes which 7 Puna Manaaki (Wellbeing Hub)
are recognized regionally and 9 Te Whare Mātauranga
nationally. Studying with us is a (Learning Resource Centre)
great way to meet new people, 10 International student services
11 Student facilities
gain new skills, and experience
12 Get involved
success. 13 Have your say
Our educational purpose is to: 14 You need to know
• Ensure excellent tertiary 16 Assistance with academic matters
education outcomes 17 Financial information
- Domestic student withdrawals
• Valued outcomes for students, - International student withdrawals
employers and Taranaki 21 Your rights and obligations
25 Complaints policy and procedure
26 Emergency procedures
28 IT guide
How does this handbook work?
This handbook gives both the onsite and
offsite students the important information you WITT offers support services to both onsite
need as a student at the Western Institute of and offsite students. Contact us using the
Technology at Taranaki (WITT). Please take phone extension or email addresses provided
some time to read it. Throughout the handbook in this handbook and set up a face to face,
you will notice references to various Academic Zoom or Skype chat.
and Health & Safety policies and procedures.
You can view these via the Intranet on any
computer on campus: http://iwitt. If you are
ever unsure of any issues relating to you
personally or to your studies, please contact
your tutor, faculty administrator or any Student
Success Team staff member.
2021 Student Handbook | 3
Local iwi
Taranaki waka and surrounding land
The eight iwi of Taranaki relate to three major voyaging waka,
the Tokomaru, Kurahaupo and Aotea. The descendants
of both waves of settlers now form the present iwi of
Ngāti Tama
the Taranaki region. Ngāti Tama, Ngāti Mūtunga,
Ngāti Maru, Te Ātiawa, Taranaki, Ngāruahine,
Ngāti Ruanui, Ngā Rauru.
E ngā iwi o te rohe nei
Ngāti
Mutunga
Te Atiawa
Ngāti Maru
Taranaki
Ngāruahine
Ngāti
Ruanui
Ngā Rauru
The original ancestor of the
surrounding area is Tūparikino
Parihamore is situated at the end of Bell Street
behind the polytechnic. The Parihamore pā
was once famous for its abundant tītoki tree
renowed for its crop of berries from which sweet
scented oil was made for the famed beauty
Urukinaki, daughter of Chief Kahu-Taiaroa.
Chief Pōtaka of Puketapu hapū had heard of
Urukinaki’s beauty and although advanced in at Parihamore to run out and the people to
years, became desirous of the famed beauty. surrender. Urukinaki became the ‘price of
Pōtaka raised a tauā of his own people and peace’. She was anointed with the tītoki oil
marched on Parihamore pā where a siege and sent to the enemy’s camp where Pōtaka
was made on the pā. They set up camp at claimed her as his wife and gave orders to
Puketarata nearby and waited for the stores return home with her as his bride.
4 | 2021 Student Handbook
Career & employment
Helping students plan the next step
Career Planning and Student Job Search
Employment Support WITT is proudly an Associate Member of
You can work with the careers and employment Student Job Search (SJS). For students of WITT,
staff to plan your study, your career and support SJS is a free service aimed at assisting students
providing employment. We can assist you with: in their search for employment. From one-off
jobs around the home through to full-time
• Choosing the right course for you
graduate positions, SJS is a student’s
• Sorting out a career pathway one-stop-shop for earning as you learn and
• Assisting you, after course completion, gaining valuable on-the-job experience.
with the next step into employment or Ready to start the search? Simply visit
further study www.sjs.co.nz and register as a student of
• Where to search for jobs WITT. From there you can apply for advertised
• Using the Student Job Search website positions before giving SJS a call on 0800
• Helping you with CV writing and preparing 757 562 to discuss the position further or
for job interviews visit the Careers Advisor. Look out for the
job postings on iWITT.
Main reception
06 757 3100 ext 8857
careeradvice@witt.ac.nz
Jo Syme
06 757 3100 ext 8983
j.syme@witt.ac.nz
2021 Student Handbook | 5
Kopa Manaaki
Māori and Pasifika Centre
The Māori and Pasifika Centre provides a range Assessment in Te Reo Māori
of support services to students under a tikanga
The Assessment in Te Reo Māori Policy ensures
Māori philosophy.
that those who wish to be assessed in Te Reo
Māori are given the opportunity to do so. If
Māori and Pasifika Support you would like to complete your assessment
The Māori and Pasifika Kaitakawaenga provide in Te Reo Māori or want more information on
targeted supports to Māori and Pasifika this option, contact the Māori and Pasifika
students including: Kaitakawaenga or your school administrator.
• A culturally safe study space with a
networked computer suite Scholarships
• Financial advice/support A range of scholarships and grants are available
• Cultural support to students. To find out more check out the
• Pastoral support from an holistic approach scholarships page on our website. For those
needing assistance with scholarship applications,
• Kitchen facilities for use of students
advice or support contact the scholarships
coordinator.
Phone: 06 757 3100 ext 8978, 8765, 8783
Email: scholarships@witt.ac.nz
6 | 2021 Student Handbook
Puna Manaaki
Wellbeing Hub
Counselling Chaplaincy
A free and confidential counselling service is An ecumenical (all faiths) chaplain is available
available to students. It aims to help you deal on campus to provide a confidential, non-
with personal or study issues in a friendly, judgmental listening ear; support in times of
non-judgmental, professional and confidential illness, confusion or loss; and a point of contact if
manner. The counselling service can help you you want to explore issues of faith or spirituality.
to explore options for making changes in You do not have to be a Christian to seek the
your life, or changing the way you think about support of the chaplain.
events – past and present. You may like to seek Phone: 06 757 3100 ext 8882
counselling for any number of issues, including: Email: l.gane@witt.ac.nz
• Finding a balance between study and
home life Disability Support
• Meeting the demands of academic study A broad range of support services are available
• Work overload leading to stress or anxiety if you are experiencing temporary or permanent
• Adjusting to study with a depressive illness impairment or live with the effects of long term
• Adapting to loss illness or injury. Support services include:
• Finding new directions • Support staff e.g. note takers
• Financial stress • Exam support e.g. readers/writers
Phone: 06 757 3100 ext 8766 • Equipment and furniture
Email: l.wall@witt.ac.nz • Campus accessibility and individual
evacuation plans
• Information and advocacy
• Enrolment assistance and orientation
• Alternative format material
We encourage students to make contact with
the disability service before you start or early in
your course.
Phone: 06 757 3100 ext 8786
Email: d.lloyd@witt.ac.nz
2021 Student Handbook | 7
Health Clinic Medical Services
The Health Clinic provides a wide range of free A Medical Clinic is run at the Health Clinic on the
health services to students. The clinic is open Bell Street campus weekly. Consultations are free
Monday to Friday from 8:30am to 4:00pm. The for students. Appointments necessary, contact
services offered include: the Health Clinic.
• Treatment for accidents or illness Phone: 06 757 3100 ext 8775
• Rehabilitation from accidents or injury Email: h.clinic@witt.ac.nz
• Advice and treatment on sexual health
and contraception (including emergency Youth Guarantee
contraception) WITT has dedicated staff to support students in
• Pregnancy testing the Youth Guarantee Scheme. Youth Guarantee
• Hearing and vision screening support workers work with students, tutors and
families to ensure academic success.
• Nutrition and weight management
Phone: 06 757 3100 ext 8987 & 8770
• General health assessments
Email: j.phillips@witt.ac.nz
• Stop smoking advice and treatment
a.ellmoos@witt.ac.nz
• Smear tests
Phone: 06 757 3100 ext 8775
Email: h.clinic@witt.ac.nz
8 | 2021 Student Handbook
Te Whare Mātauranga
Learning Resource Centre
Learning Support Library
The learning support staff teach a wide range of WITT library has all the resources to support
study skills on an individual, small group and in- your learning. You can find books and journals
class basis. Their aim is to increase your chance that are relevant to your course as well as online
of success in your chosen course of study. e-articles and e-books. The library also provides
Learning support staff can assist you with getting access to computers, group study spaces,
organised to study, note taking, assignment photocopiers and printers, quiet study spaces
writing, exam preparation, referencing, and space to relax.
formatting documents, oral presentations, maths We know that finding the right information
and course-related literacy and numeracy and so for your assignment can be challenging, the
much more. library staff can assist you in developing your
Students who are studying off campus can information management and research skills.
receive learning support via Zoom or Skype calls. Get started by heading to the library website
Contact a learning skills tutor to set this up or libraryhome.witt.ac.nz. You can use this website
book an appointment online at witt.libcal.com to book an appointment with the team from
or through the library webpage. anywhere, anytime or call into the library and
Phone: 06 757 3100 ext 8838, 8652 & 3241 talk to a librarian.
Email: learning.centre@witt.ac.nz Library hours during term time:
Mon - Thurs 8:00am - 5:30pm
Friday 8am - 4pm
Saturday 9:30am - 12:30pm
Sunday Closed
Public Holidays Closed
Library hours during term break
Mon - Fri 8am - 4pm
Phone: 06 757 3100 ext 8825
DDI: 06 757 3261
Email: library@witt.ac.nz
Website: libraryhome@witt.ac.nz
2021 Student Handbook | 9
International student services
Dedicated services for our international students
International Student Office International Student Support
The International Student Office processes Dedicated international support staff provide
international student applications, liaising with a range of additional support services for
agents and prospective students providing the international students, including:
necessary information for students to apply • Accommodation support
for courses at WITT. The International Student • Pastoral support
Office staff can also assist in the following areas:
• Cultural support
• Help with course information and
• Community and campus inductions
applications to study at WITT
• Advocacy and information
• Visa renewals and requirements
WITT observes and is bound by the Education
• Medical insurance
(Pastoral Care of International Students) Code
• Information relating to English of Practice 2016.
language exams
Further information on this is available on
• Enrolments for all international students our website.
in all programmes/courses
In case of an emergency, please contact our
• Advice on transferring to other 24/7 number on 027 466 0412.
programmes/courses within WITT
Robyn Harvey
• Withdrawal and refunds 06 757 3100 ext 8849
Phone: 06 757 3100 ext 8889 r.harvey@witt.ac.nz
DDI: 06 757 3260 Michelle Von Pein
06 757 3100 ext 8883
m.vonpein@witt.ac.nz
10 | 2021 Student HandbookStudent facilities
Places and services to help you succeed
Buses Fitness Factory (On-Site Gym)
Our Tertiary Bus Service allows WITT students WITT has its very own gym for students
to travel for FREE on all New Plymouth urban and staff. Membership is free for students.
bus services provided by Tranzit Coach Lines, Application forms can be obtained from the
including travel from Waitara and Oakura, from Main Reception.
Monday to Friday. Phone: 06 757 3100
Students can also travel for free to and from
South Taranaki on the Connector bus service Impressions Restaurant
- bookings essential on some daily runs. Bus
WITT has its own award winning training
timetables are available in the WITT cafeteria
restaurant offering high quality food and
or online trc.govt.nz/buses-transport/.
drinks to students and the public at great
You must have a Bee Card to travel on buses
prices. Open various dates throughout the
and you must have completed a Bee Card
year for lunch and dinner. Current students
concession application form to travel for free.
also get a 25% discount. Keep an eye out on
Refer to the TRC website.
the Impressions Restaurant Facebook page.
Website: www.trc.govt.nz/buses-transport/ Bookings essential.
Cafeteria (Te Kāuta) Phone: 06 757 3100 ext 8940
A large, modern and popular cafeteria with Industrie
indoor and outdoor eating areas is located
at the Bell Street campus on the ground Industrie is WITT’s student-run Hair and Beauty
floor of B Block. A selection of hot and cold salon, offering Beauty Therapy, Hairdressing
food is available throughout the day at and Makeup Artistry treatments at a reduced
reasonable prices. rate. The salon is open during term time and is
available to students and the public. Treatment
Monday to Thursday - 8:00am - 3:30pm
list is available at the salon or on our website.
Friday - 8:00am - 3:00pm Bookings are required.
Phone: 06 757 3282
Computing Classes
FREE introductory to intermediate computing IT Service Desk
classes are offered in conjunction with WITT
at the Taranaki Computer Access Centre Trust. The IT service desk is your first point of contact
Learn word processing, spreadsheets, publisher, for any network account issues. Questions
powerpoint, internet and email. regarding applications used in class should be
directed to your tutor in the first instance. The
44 Liardet Street New Plymouth 4310
IT service desk is open from 8am to 4:30pm,
Phone: 06 759 2149 Monday to Friday during term time. See the
Website: www.taranakicomputertraining.org.nz/ back of this handbook for further references.
B Block, first floor (room 113)
Garage Café Phone: 06 757 3100 ext 8400 option 2
WITT has its own student run training café Email: itservicedesk@witt.ac.nz
offering food and drinks at great prices. Come
and enjoy a yummy coffee or meal from the
future's best baristas and chefs. Opening times
vary. See notice boards around campus, look on
iWITT or check your WITT email for updates.
Phone: 06 757 3100 ext 8940
2021 Student Handbook | 11Get involved
Make the most of being a student at WITT
Student Leaders Clubs and Leisure Facilities
Want to represent the student body? Become a WITT is linked to several clubs in New
student leader and ensure the student voice is Plymouth, which gives you access to sports
heard. Student leaders act as a liaison between such as rugby, softball, touch, squash and
the institute and the student body. Elections badminton, as well as cultural clubs and clubs
take place at the start of the academic year. for thrill seekers. WITT is also linked to the
Leadership training is provided. YMCA which offers a vast range of quality
Phone: 06 757 3100 ext 8768 activity options that are included in the
Email: z.hinton@witt.ac.nz YMCA WITT Fit package.
83 Liardet Street, New Plymouth
Student Ambassadors Phone: 06 758 3666
Student Ambassadors are WITT student
workers who are employed by the Marketing
Department and called upon to assist with
events, expos, campus tours and general help.
If you are interested in earning a little extra
money while studying, apply to become a
student ambassador!
Phone: 06 757 3100 ext 8808
Email: marketing@witt.ac.nz
12 | 2021 Student HandbookHave your say
Student feedback is an important part of the quality assurance,
self-assessment and continuous improvement process at WITT.
The main purpose of obtaining student Where can I find out more about the CSSF?
feedback is to use the student voice to bring Information is available on the WITT website,
about improvement and enhance the overall on the Tertiary Education Commission
student experience and outcomes. website or alternately you can contact the
Student Leaders Coach z.hinton@witt.ac.nz
Student Surveys
The institute runs two formal surveys each year Course and Tutor Evaluations
– the First Impressions survey run 4 weeks into Course and tutor evaluations are undertaken
each Semester and the Student Satisfaction annually. Evaluations are completed in class and
Survey run at mid-year. Surveys are sent to feedback is confidential. Evaluation summaries
students' home email addresses and we go to the Faculty Leader who works with the
encourage you to take the opportunity to have teaching team to bring about improvements.
your say. Visit iWITT for past survey feedback
and the institute’s response. Concerns and Suggestions Box
Complusory Student Services Have a suggestion for improvement? Put a note
in the “Concerns & Suggestions Box”,
Fee (CSSF) located in the cafeteria alongside the
The Student Services levy or CSSF is a microwaves. The box is cleared regularly and
compulsory non-tuition fee that is charged to suggestions and actions taken are reported
students as a condition of enrolment. Students to management. You have the option to be
and institutes are required to work together contacted about what has happened with your
to set the fee, following guidelines set by the suggestion or remain anonymous.
Minister of Education (Tertiary). The Ministerial If you are off-site, send your feedback or
Direction sets out three key actions, related suggestions to feedback@witt.ac.nz
to decision-making, accounting for the fee,
and reporting on its use. It also specifies
what categories of student services the fee
can support.
How are students consulted about the CSSF?
WITT is committed to ensuring students and/or
their representatives are consulted as regards
the levy amount and the support services it
is spent on. WITT works closely with Student
Leaders in this process. Student Leaders
are charged with consulting with the wider
student body. They do this either through
their own class/school networks and/or via a
student survey.
2021 Student Handbook | 13You need to know
Handy tips to help your study journey
Contact Phone Numbers and Intellectual Property
Office Hours Any work you create within the terms of your
Office hours for schools based at Bell Street are learning contract is presumed to belong to
from 8am-5pm Monday to Friday. WITT unless otherwise stated in writing. This
does not include work you have created in
Phone: 06 757 3100 or 0800 948 896.
your own time, outside the terms of your
learning contract. For more information,
Course Timetables
please see Policy and Procedure Intellectual
These are available on the WITT Intranet Property Guidelines for Ownership which is
http://iwitt and our website www.witt.ac.nz. available on iWITT.
Inclusive Campus iWITT
WITT is committed to providing an inclusive iWITT is our student intranet (internal website
environment for students. Our aim is to ensure where you will find current information on
that all students have the same opportunities upcoming events, annoucements, news stories,
to access, participate and succeed in education student policies and procedures, programme
programmes regardless of gender, race, regulations and useful links. You can access
disability, age, marital status, sexual orientation, iWITT on any WITT computer: http://iwitt.
religious or ethical beliefs, in line with the
Human Rights Act 1993. Lockers
If you feel your rights are not being respected, A number of lockers are made available for
take action. Refer to our Addressing Bullying, students. They are not specially allocated and
Harassment and Discrimination Policy, available you can claim one simply by locking with a
on iWITT or from any Te Puna Manaaki staff padlock. Lockers can be found in most blocks
member. For the names of contact people around the campus.
who will assist you if required, see the Te Puna
Manaaki staff, ground floor B Block. Lost Property
Health and Safety Lost property can be handed in or reported to
Te Puna Manaaki staff members - B Block
As a student you are expected to take all (ground floor)
reasonable steps to ensure you are not harmed
while on campus and that you do not harm Parking
anyone else either by your actions or by your
failure to take action, as set out in Policy and Accessible Parking
Procedure Student Code of Conduct. Staff A number of accessible carparks are available
will advise you of all hazards within your area on campus. Holders of Operation Mobility
of work and the controls – including rules and cards can use the parks. Please display your
regulations - which you must follow, as well as Mobility Card on the dashboard of your car
the use of protective equipment and clothing whenever in the park. Temporary issuing
that will promote your safety. of a disabled car park can be arranged. A
Health monitoring may be required in some doctor’s certificate is required. Please see the
areas. Staff will advise you of the emergency Disability Coordinator.
and evacuation procedures that relate to the
hazards in the area.
14 | 2021 Student HandbookPrinters, Copying and Bee Card
Scanning Services All WITT students are eligble to travel for free
You can print, copy and scan at one of the many on local bus services including Citylink and
copy machines located on campus. Colour Connector. To travel on the buses for free
copiers are located at Te Whare Mātauranga you will need a Bee Card loaded with a WITT
- the Learning Resource Centre and computer student concession. Cards are available to
labs, B Block, first floor. order online at www.beecard.co.nz or you can
pick one up at a number of locations across
Showers Taranaki – check the full list at www.witt.ac.nz/
There are showers located in various buildings Study-at-WITT/Getting-around/.
on campus available for students to use. The If you have your student ID card, take this
showers are located in: D Block, F Block, K along and they will activate your free travel
Block, N Block and T Block. immediately. If you order a card online it may
take up to four days for your concession to
Student ID Cards be loaded for free travel. Any questions or
Your student ID card will be issued in class concerns contact info@witt.ac.nz
groups at the start of semester. See your
tutor for class booking times or call into Security
the Learning Resource Centre - Te Whare There is an emergency phone outside the
Mātauranga, L Block. lower entrance to the Registry block, 20 Bell
Your student ID card gives you access to Street. The phone is for emergencies only and
library resources, photocopying and printing connects directly to the WITT maintenance
credits and student discounts downtown. services. 111 calls can also be made from this
Note: replacement cards cost $10.00 phone. Keep personal possessions with you
at all times or store in lockers available on
campus. Do not prop open smoke doors or
exterior doors to buildings.
2021 Student Handbook | 15Assistance with
academic matters
Assessment • Credit Transfer (CT) – transfers credit from a
qualification gained under another provider,
Assistance in Assessments - If you have a
to a WITT programme.
disability or some other recognised condition
that requires assistance during exams and • Cross Credit (CC) – gives you credit from
tests, please contact the disability service. They another qualification gained at WITT.
will handle your application for assistance and RPL Applications
make the necessary arrangements for you.
You should lodge your application for RPL with
Reconsideration of Result - If you would the Faculty concerned before your programme
like to query an assessment result, contact starts. Please note that you will be required to
your tutor in the first instance. If unresolved, pay a fee at Main Reception, Bell Street Campus
you can request a reconsideration of result, when you apply for RPL, except for cross credits.
by completing a Reconsideration of Result Further information is available in Policy and
form forwarding it to the Faculty Leader. If Procedure Recognition of Prior Learning, which
the initial assessment result is upheld, you is available from the School or on iWITT - iWITT
may wish to make a further appeal against can be accessed from any computer at WITT.
that decision. Please take note of the
timeframes for appealing against academic Academic Appeals
results. Please refer to Policy and Procedure
WITT has a policy and procedure that enables
Academic Appeals.
you to appeal against any decision that relates
Recognition of Prior Learning (RPL) to your study, if you have legitimate grounds
for questioning that decision. You may lodge
RPL recognises that you may have learned from an appeal by completing the Academic Appeal
previous experiences such as: form which is available on the WITT Intranet,
• Formal courses and qualifications Main Reception or your faculty. Please refer to
• On-the-job training Policy and Procedure Academic Appeals
• Work experience
• Life experience/learning
Programme Regulations
• Self-instruction/informal Programme regulations and course descriptors,
are available on iWITT.
RPL means that you can apply to have this
learning recognised and credited towards
Awards and Graduation
qualifications offered by WITT. If RPL
assessors believe that your previous learning Towards the end of your programme of
matches the learning outcomes in all or part study you will be asked to apply to graduate.
of a particular programme of study, you Graduation is typically offered in February for
are probably eligible for RPL. Therefore, programmes completed the previous year. You
we encourage you to apply for RPL to gain will receive a text or email explaining how to
credits towards your programme of study. apply. Please ensure you keep your contact
details up-to-date so you receive the required
RPL may take the following forms: information. Special certificates may also be
• Assessment of Prior Learning (APL) – formally awarded to you in certain circumstances. WITT’s
acknowledges the value of your previous Academic Board must approve all results
learning, whether formal or informal, by before you will be allowed to graduate. Any
assessing that learning for the purpose outstanding debt e.g. programme fees, library
of granting credit towards a course or fines, parking etc. must be paid in full before
programme in which you wish to enrol. your certificate/award is issued.
16 | 2021 Student HandbookFinancial information
Miscellaneous Fees Domestic Student Withdrawals
This table contains some of the miscellaneous If at any time you wish to withdraw from a
academic fees that may apply to you. course or programme, you must lodge a
Additional administrative fees may be charged completed Change of Enrolment, Withdrawal
for other services. Please refer to Table A. and Refund form at the Main Reception. Verbal
withdrawals are not accepted. Withdrawing
Academic Record $15.00 (additional from a course or programme does not stop you
copies requested at the from re-enrolling at a future time.
same time$5.00 each) If you withdraw from a course or programme,
Aegrotat No Fee you may apply for a refund of fees under
the Policy and Procedure 'Domestic and
Applications/ International Student Withdrawal, Transfers
Reconsiderations and Refund' .
Appeal against $50.00 (refundable if If you do not officially withdraw from a course
decisions made appeal is successful) or programme, an “Incomplete” result will
under academic be reported on your academic transcript.
regulations Refer to Policy and Procedure 'Reporting and
Certification'. If you are receiving a student
Assessment of $10.00 per credit (to a
loan or student allowance, you must advise
Prior Learning or maximum of $450.00
Studylink of your withdrawal from the course
Credit Transer unless otherwise
or programme, and complete all required
approved by Faculty
administrative processes.
Leader)
Students who fail to engage or progress
Cross Credit No Fee in their studies can be withdrawn by WITT.
Copy of Final $20.00 Refer to Policy and Procedure 'Domestic and
Exam Script International Student Withdrawal, Transfers and
Refund'.
Replacement of $65.00 (Domestic)
WITT Certificate, $100.00 (International) Domestic Student Transfers
Diploma or Degree
If you are an enrolled student and would like
Reassessment $25.00 to change your course or programme, you will
Charges need to complete a Change of Enrolment,
Withdrawal and Refund form and pay any
Exam Re-sit $80.00
specified fees. If you wish to change your
Student ID Card $10.00 course or programme you will need to discuss
Replacement this with the Programme Manager to obtain
their approval. If your transfer is agreed to,
the Programme Manager will countersign the
transfer form. If changing programmes between
departments both Programme Managers will
need to be consulted.
2021 Student Handbook | 17Refunds International Student Withdrawals
Refer to the Policy and Procedure 'Domestic Refund Policy
and International Student Withdrawal, Transfers
and Refund' available on iWITT. Refunds of tuition fees will be made in
accordance with the Policy and Procedure
Refunds Will Have the Following Deducted International Student Withdrawals, Transfers
from Them: and Refunds:
• Any specified charges for course costs and/ 1.1 By accepting a place in a programme at
or consumables WITT, an international student enters a
• Any other fees owing to WITT contract with WITT for the period of the
In exceptional circumstances, students can one academic year (or for the length of
apply in writing to the Chief Financial Officer the programme if less than one year).
who may authorise a variation of provisions 1.2 There is no automatic right to a refund
for refunds. of fees if a student changes his/her mind
Stand-alone Courses, Short Courses and about studying at WITT.
Programmes Commencing Outside Main 1.3 1.3 Supporting information must be
Intake Periods submitted in writing to the International
For programmes that commence outside of the Office, with any refund application.
main intake periods, stand-alone courses (from 1.4 If Immigration New Zealand (INZ) refuse
a programme), and short courses - the last to grant an initial student visa for study in
date for domestic students to withdraw with a New Zealand the student is entitled to a
refund is up until 10% from the commencement 100% refund of the tuition fee, less a $500
of the programme, stand-alone course or administration.
short course.
18 | 2021 Student Handbook1.5 No refunds to international students 1.10 Exceptions may be made in exceptional
will be given after the programme circumstances for compassionate reasons.
has commenced. Compassionate grounds are considered
1.6 Full Refunds may be given if: to be events outside the individual’s
control that could not have been
• WITT is unable to proceed with the predicted and that have had a significant
programme or course offered impact on the person’s ability to continue
• WITT ceases to be a Code signatory studying in the current academic year or
• WITT ceases to be a provider the foreseeable future.
1.7 Other refunds may be given if: This could for example include such
things as significant accidents or personal
• An international student’s visa renewal
injury to self or a close family member
is beyond the expiration date and
that would affect the student’s ability
the student cannot obtain an Interim
to continue studying. Compassionate
Visa, the student will not be able to
grounds will not be considered sufficient
attend classes, and is not entitled to a
for a refund of fees where the student
refund of fees.
could have continued in the programme
• A student in a semester-based with support or where the student has
programme who gain permanent chosen to withdraw for other reasons.
residency will not receive a refund or
1.11 • Consideration may be given to a refund
fees for the semester in which residency
upon receipt of written evidence which
is granted. However, they will be
must be submitted by the student,
treated as a New Zealand Permanent
or the school on the student’s behalf,
Resident for the following semester and
to Registry at the same time as the
refunded any international fees paid
completed Change of Enrolment,
beyond the semester in which residency
Withdrawal and Refund Form.
was granted.
• Exceptions may also be considered on
• International students in programmes
the grounds of medical, supported in
designed with full-year non-
writing by a health professional.
semester based courses must pay
the international fees for the full • The application should be made prior
year, regardless of the date on which to withdrawal, or where circumstances
permanent residence has been prevent prior application at the earliest
granted during that year. possible time.
• If a student wishes to withdraw or All withdrawals for compassionate
transfer to another institution, his/ consideration must be forwarded by the
her application and notice is received Information and Enrolments Administrators
by the International Students’ Offices to the Director – Corporate Services.
prior to programme commencement, The decision to refund fees on
a refund of 70% of tuition fees compassionate grounds will take into
paid will be given (30% is retained consideration the length of time in a
for administration purposes). The programme/courses. The Director –
registration and homestay placement Corporate Services has authority to decide
(if applicable) are not refundable. the refund on compassionate or other
1.8 Refunds will be paid in New grounds for any individual case.
Zealand dollars: 1.12 Variations to Policy
• To another institution Under exceptional circumstances, the
Chief Financial Officer may authorise a
• Into a nominated bank account
variation to rules set out within this policy.
1.9 WITT will not be liable for any exchange Requests for any variation in policy must
rate loss or bank fees charged upon be submitted in writing.
repayment of a refund.
2021 Student Handbook | 19Termination of Tuition Insurance
2.1 WITT reserves the right to terminate 4.1 Travel and Medical Insurance is
a student’s tuition in the following compulsory for international students for
circumstances: the period of their visa. A provision for the
insurance premium is included within your
• Continued and unexplained Offer of a Place. If you wish to provide
absenteeism your own insurance, you must provide a
• Provision of false or misleading copy of the insurance policy, translated
information by the student on into English, to WITT for verification of
enrolment acceptable cover. The premium will be
• Insufficient academic progress refunded on arrival at WITT on submission
• Failure to pay fees of appropriate evidence.
• Where WITT is unable to guarantee General
accommodation for an international 5.1 You must attend classes at all times, as
student due to the student’s behaviour required, unless you have a genuine
• In the event of criminal behaviour reason for your absence. Immigration
(including such behaviour outside New Zealand require us to report non-
WITT premises) attendance.
• An inability to attend due to reasons 5.2 Immigration New Zealand may request
such as illness or family obligations, information about your academic records,
where the student cannot make up the results or progress. You agree to the
missed course time and will need to International Office at WITT releasing this
re-enrol to complete the course information.
• Any breach of disciplinary regulations 5.3 If you have been issued with a Student
Visa and withdraw from your programme
• Being unable to comply with The Code of study, WITT will report to Immigration
regulations to ensure duty of care. New Zealand.
2.2 Please note that students have the 5.4 While enrolled, you must abide by
opportunity to respond to any allegations the Rules and Regulations as outlined
of prejudicial information before a by WITT.
termination is made, and all students
have the right to appeal any decision in
accordance with Academic Appeals policy
and procedure.
2.3 All terminations of tuition will be reported
to Immigration New Zealand.
For more information on termination of tuition,
on the appeal process and on your rights as
a student and WITT’s obligations, see the
Student Code of Conduct Policy or contact
international@witt.ac.nz
Fee Protection Policy
3.1 In the event that WITT chooses not to
offer a programme, enrolled students
will have their funds returned in full. In
the event of an insurable disaster, e.g.
fire, flood, WITT is insured by a Business
Interruption Policy. This policy provides
for the running of our programme at an
alternative site, or meeting contractual
obligations to refund students where
WITT is unable to deliver as a result of
the insurable event.
20 | 2021 Student HandbookYour rights and obligations
The following is an excerpt from Policy and Procedure Student Code
of Conduct. The full policy and procedure is available on iWITT.
WITT students have the right to 4.19 All personal information will be kept confidential
by WITT, and only released with the consent
expect that: of the student, or when the Institute is legally
4.1 Their learning needs will be of primary required to do so (in accordance with the
importance to WITT. provisions of the Privacy Act 1993 and the Official
4.2 Their cultural needs will be treated with respect Information Act 1982).
and sensitivity.
WITT expects students to:
4.3 They receive high quality learning and flexible
and innovative delivery that respects diversity General
and promotes lifelong learning and excellence. 4.20 Access to appropriate classroom space,
4.4 They have reasonable on-campus access to technology and equipment will be provided from
members of staff outside normal class time. programme commencement.
4.5 They have adequate access to information and 4.21 Comply with WITT regulations, including the
resources that relate to learning. standards and provisions that apply to their
4.6 They have access to their own academic records. programme of study.
4.7 They receive accurate information before 4.22 Accept responsibility for their own learning by
enrolment about all key aspects of a course or meeting deadlines and participating in class and
programme including details of all costs and an individual study.
itemisation of fees to be charged. 4.23 Respect the environment and resources of WITT.
4.8 They receive full programme details including 4.24 Show respect and consideration for other
curriculum and assessment details and details students and staff.
of the programme structure at the start of
a programme. 4.25 Pay all fees due for the programme.
4.9 All forms of student assessment are fair, valid Safety
reliable and consistently applied. 4.26 Adhere to all Health and Safety rules including
4.10 Student work be assessed and returned within a evacuation and emergency procedures.
reasonable period. 4.27 Ensure that no action or lack of action on their
4.11 The workload associated with any course or part results in harm to themselves or others.
programme is reasonable and achievable. 4.28 Ensure that no action or lack of action results
4.12 They have adequate time to prepare for end- in harm or damage to WITT’s plant, property
ofcourse examinations after the completion of or equipment.
prescribed course work. 4.29 Refrain from dangerous, reckless or in-considerate
4.13 They have representation on appropriate bodies driving in or about WITT campuses.
within WITT which make decisions that directly 4.30 Adhere to WITT policy and procedure ‘Breaches
affect them. of Parking Regulations’.
4.14 They will have a safe learning environ-ment 4.31 Not be in possession or, under the influence
supported by appropriate control mechanisms. of, or consume non-prescribed drugs and/
4.15 They will have access to an official complaints or alcohol, or any other substance which may
procedure that is widely advertised and available affect their performance on WITT property
for all students to use. or work placement. (NB The Chief Executive
4.16 They will have access to on-campus support may authorise the consumption of alcohol at
services that complement guidance offered specified WITT functions).
by tutors e.g. learning assistance, counselling, 4.32 Comply with WITT’s Smoke Controlled
finances, library, health, exam assistance. Environment policy and procedure which
4.17 If they have a disability, reasonable assistance states that the WITT campus and vehicles are
will be provided by WITT to enable them to smoke free.
participate fully in the learning environment. 4.33 Promptly report to the Registry or Health Clinic
4.18 Full details of all WITT policies and any incident or potential incident on campus
procedures and associated regulations will be involving injury to themselves, fellow students
readily available. or others.
2021 Student Handbook | 21Property and Security 4.50 Not copy or paraphrase another person’s work,
4.34 Show reasonable care of property belonging to whether published or unpublished without clearly
WITT or any individual staff member or student. acknowledging it (plagiarism). Paraphrasing
without appropriate acknowledgement will be
4.35 Take responsibility for their personal property deemed to be plagiarism.
within a campus. WITT will not be responsible
for any loss or damage to student property 4.51 Comply with all rules, stated in the course
on campus. information, concerning the conduct of tests,
examinations and course work. Any student
4.36 Not bring firearms or weapons on campus, or who is found guilty of any dishonest practice
assemble ammunition or offensive equipment will be liable to the penalties stated under 4E
on campus. of this policy.
4.37 Not engage in dishonest practices. 4.52 Not take into an examination room, or use,
4.38 Not falsify or attempt to falsify any official and/ or any material or item not permitted under the
personal record relating to their attendance and/ instructions for that examination, whether or not
or performance at WITT or the qualifications/ with the intention of using this material to obtain
results issued to them by WITT. an advantage.
4.39 Not falsely represent the records of WITT. 4.53 Not obtain information during an examination that
relates to that examination, or any other form of
4.40 Not act in a way that constitutes illegal conduct
assessment, without the approval of the supervisor
Discrimination of that examination or other assessment.
4.41 Respect the cultural background of others, and 4.54 Not give information during an examination that
not to discriminate against or harass others relates to that examination, or any other form of
because of gender, ethnicity, special needs, age, assessment, without the approval of the supervisor
marital status, sexual orientation, religious or of that examination or other assessment.
ethical beliefs, colour, national origins, disability,
political opinion, employment status and family Computer Regulations
status, in accordance with the provisions of The following is an excerpt from Policy Computer
the Harassment Prevention Policy and current regulations. A full policy is available on the intranet.
Human Rights legislation. Right to Access and Monitor Usage
Confidentiality and IT Systems 4.1 WITT reserves the right to monitor or access
4.42 Comply with the provisions of the following the use of its computing facilities or electronic
Quality Management System Policies and media – including voice and email messages – at
Procedures: any time, and no user has any right to privacy in
• Confidentiality/Privacy of Information respect of the use of or access to any facilities or
media provided by WITT.
• Protected Disclosures Act 2000
• Computer Regulations Records Management Obligations
4.43 Not seek or be in possession of information 4.2 WITT is a public body bound by the application
gained by unauthorised entry to WITT’s of the Public Records Act 2005. Consequently, all
information system documents in electronic format or otherwise, are
business records and must be managed by WITT
Academic Freedom as such. These documents include all internal
4.44 Exercise academic freedom in accordance and external emails.
Section 161 of The Education Act 1989. 4.3 No record is permitted to be deleted except
4.45 Be free to pursue research under the supervision in accordance with general disposal authorities
of a WITT staff member, in accordance with granted to WITT by the Chief Archivist.
current WITT policy and procedure research. Personal use of Email
4.46 Be free to disseminate research results through 4.4 Personal usage of email is permissible, subject
publication, for review, critique, acceptance, to the user using his or her best efforts to ensure
replication or synthesis by peers in their that such use is:
academic and professional disciplines. • Kept to a minimum;
4.47 Not engage in academic activities or behaviour • Not unauthorised on any of the grounds set
that discredits the name and/or integrity of WITT. out in this policy and procedure;
Academic Conduct • In accordance with the provisions of Clauses
4.48 Not impersonate any other person, nor allow 4.1 and 4.2.
impersonation by any other person, for the Computer Facilities
purpose of any examination, essay, assignment, 4.5 The IT Manager in consultation with
course requirement or any other work relevant to management and teaching staff has the right
student assessment. to proscribe – or limit access to – any internet
4.49 Not claim the work of another person as their resource that is not part of or linked to, genuine
own work. academic or training aligned activity.
22 | 2021 Student Handbook4.6 All users of computing facilities must act • Use a system to order goods or services without
responsibly and in a manner consistent with authority to do so
normal ethical obligations. • Use a system for anything other than the
4.7 Users must not attempt to interfere with the business of WITT
normal operation of computing facilities. 4.10 No user may use, or attempt to use, any system
4.8 Users must abide by the provisions of the outside their delegated authority(s).
Privacy Act 1993 (and Amendments) and 4.11 No user may use, or attempt to use, any
Protected Disclosures Act 2000. system for illegal, improper or inappropriate
Users are not permitted to: purpose including – but not limited to –
• Use computing facilities in a way that violates computer hacking.
any applicable laws, contractual agreements, or 4.12 Users must respect the rights of other users
licences, including - but not limited to - the Films, to security of files, confidentiality of data and
Videos and Publications Classification Act 1993 and the ownership of their own work. Users are not
the Copyright Act 1994 (and their Amendments); permitted to:
• Use computing facilities in a way that may mis-
• Use or seek to use the computer access
represent WITT, or violate any other WITT policy;
privileg-es of others, or intentionally to seek
• Use computing facilities in a manner considered information on, obtain copies of, or modify
harmful, libellous, slanderous or harassing to an- files, storage me-dia or passwords belonging
other person, or which interferes with other users’ to other users; and/or
legitimate use of these facilities;
• Divulge personal data to which they have
• Transmit sensitive information about any access concerning staff or students without
identifiable individual; where such transmission explicit authorisation to do so; and/or
would breach – or would be likely to place WITT in
• Copy software or data illegally; and/or
breach of – any provisions of the Privacy Act 1993
(and Amendments) • Engage in any activities that involve the
wilful wasting of computing and networking
• Access, copy, store or transmit inappropriate or
facilities resources.
objectionable material as defined by the Films,
Videos, and Publications Classification Act 1993 Proprietary Software
(and Amendment), including, but not limited to: 4.13 Users must not, without proper authority:
– Pornography
• Use or hold copies of proprietary software
– Articles that promote crime or violence, or incite licensed to WITT.
or instruct in matters of crime or violence
• Make proprietary software licensed to WITT
– Articles that describe or depict material in a available for use on any other individual’s or
manner, or of a nature, that is likely to cause organisation’s computer(s).
offence to a reasonable adult.
• Copy or reproduce documentation or other
– Use WITT’s computing facilities to access and supporting literature without having due
participate in “chat” sessions or for playing cognisance of the laws pertaining to copyright
games, except where such activity is a legitimate or agreements made with licensors or
component of a programme. their agents.
Users of WITT computing facilities must not, with-out • Identify proprietary software in any
proper authority: publication without including full and accurate
• Attempt to gain access beyond their allocated identification of the licensor and the software.
security authorisation, or compromise security on • Use any system or proprietary software on
other systems WITT computing facilities that is not licensed
• Gain access or attempt to gain access to by WITT.
WITT systems • Use any non-standard hardware on WITT
• Obtain, or attempt to obtain, any data and or systems without the approval of the IT
software on WITT systems Manager. Only software authorised by the
IT Manager may be run on WITT systems.
• Modify or attempt to modify data and/or software
All users are expected to abide fully by the
on WITT systems
conditions specified in the relevant licence.
• Delete or attempt to delete any data and/or
software on WITT systems Hardware
• Modify or attempt to modify, the hardware 4.14 The unauthorised installation, removal or
configuration of any WITT system modification of computer equipment is
• Violate or attempt to violate the security of any strictly prohibited.
WITT system Interpretation
• Take into a computer room, or consume in a 4.15 The following are examples of unacceptable
computer room, food or drink usage which have been provided as a guide to
• Move any piece of equipment from its interpreting the requirements of Clauses 4.1 –
registered locale 4.9 above:
2021 Student Handbook | 23• Copying of licensed or copyrighted software 4.4 The WITT Health Clinic will hold a health
not permitted by law or by contract promotion week on the effects of Drugs and
• Purposely accessing and/or transferring Alcohol twice a year.
inappropriate, offensive or objectionable 4.5 Any student experiencing issues relating to the
material from the Internet; e.g. content of a use of drugs or alcohol should be encouraged
racist or sexually explicit nature to seek assistance from the WITT Health Clinic,
• Sending harassing, libellous, abusive or Employee Assistance Programme, their own
defamatory electronic mail General Practitioner, or other drug and alcohol
• Sending electronic mail fraudulently, for dependency centres.
example, by misrepresenting the identity of 4.6 Any student who suspects a staff member,
the sender student, subcontractor or visitor is in possession
• Utilising a loophole in a computer’s operating of, is using, or is under the influence of
system or knowledge of a privileged drugs or alcohol or both while on the WITT
password, to damage computing facilities or campus, is required to report this to the Chief
to gain access to co puting facilities which a Executive. When there is just cause and/
user is not authorised to use or sufficient evidence the Chief Executive or
• Using WITT computing facilities for com- delegated authority:
mercial purposes without prior arrangement • will contact the Police who will conduct a
• Knowingly allowing another person to access formal drug or alcohol search on any staff
a user’s log-in ID and password to that user’s member, student, subcontractor or visitor
computer or account on campus in the presence of a member of
• Reading another user’s electronic mail the Leadership team and where requested a
without their permission, except as provided support person for the person being searched.
for under Clause 4.1 • may require the staff member, student,
• Using WITT computing facilities to gain subcontractor or visitor to attend the clinic
unauthorised access to computer facilities of a registered health professional or ESR
off-campus authorised tester who will conduct a non
• Using an unacceptably large proportion intrusive (urine) test and an alcohol test in
of resources, such as processing time, disk accordance with ESR guidelines. 4.7 Without
space or bandwidth without prior permission. limiting WITT’s rights under clause 4.8, if a staff
member has been removed from Campus or
Breaches of Regulations - Students identified with a drug and/or alcohol illness
4.16 Any breach of these regulations by a WITT they will be required to attend the Employee
student may lead to disciplinary action being Assistance Programme and a DAPAANZ
taken under Policy and Procedure Student accredited counsellor for support. If they have
Code of Conduct. been absent from work for more than three
Management of Alcohol and Drugs on Campus days, they will be required to complete a
Return to Work Plan in consultation with the
The following is an excerpt from Policy: Management
Occupational Health Nurse on their return
of Alcohol and Drugs on Campus. The full policy is
to work in accordance with the Employee
available on the intranet.
Returning to Work Policy and Procedure.
4.1 WITT is committed to maintaining a drug free
campus. The manufacture, use, consumption, or 4.8 Any staff member or student who is found to
possession of any prohibited narcotic, drug or be under the influence of drugs, alcohol, or
substance by any person on Campus for which any other substance which may affect their
the person does not have a legal prescription performance at WITT, on WITT property or work
or licence, is strictly forbidden. This is also in placement, are taken to be in breach of the Staff
accordance with New Zealand law. or Student Code of Conduct and action may be
taken under the Management of Performance
4.2 The consumption of alcohol on Campus is and Conduct Policy and Procedure or Student
forbidden unless authorised in writing by the Disciplinary process, whichever is relevant.
Chief Executive.
4.9 Any subcontractor or visitor under the influence
4.3 Clause 4.2 does not apply to patrons of of drugs, alcohol or any other substance which
Impressions Restaurant which will maintain an may affect their performance at WITT, on
onsite Licence under the Sale of Liquor Act 1989 Campus or work placement, may be permanently
and operate under that licence ensuring that: removed from Campus.
• servers of alcohol do not allow any person to
4.10 4.10 WITT has a zero tolerance to possession,
become intoxicated
consumption or being under the influence of
• no intoxicated person is served alcohol drugs and alcohol on Campus and any breach
• no intoxicated person is allowed to enter or will be taken to be a serious breach of the Staff
remain in the restaurant or Student Code of Conduct, whichever is
• no person under the age of 18 is relevant. This could lead to withdrawal from a
served alcohol. course or programme.
24 | 2021 Student HandbookComplaints policy
and procedure
How do I voice a concern? What happens to my formal
In the first instance you are encouraged to complaint now that I have raised it?
raise your concern directly with the relevant All formal complaints are forwarded to our
staff member or Director of School and seek Executive Director. You will receive a letter or
resolution. It is often helpful to discuss your email of acknowledgement and your complaint
concern with someone else who can provide will be reported to the School Director or
initial advice, such as the Student Counsellor. Manager responsible for your area of concern,
If your concern is of a more general nature for investigation.
you might like to raise it via the “Concerns & Your School Director or Manager will investigate
Suggestions Box”, located in the cafeteria, or the complaint through discussions with you and
if off-site, email feedback@witt.ac.nz. The box other parties involved (if applicable), or through
and email are checked regularly, and concerns mediation if this is required. If your complaint is
raised, suggestions made and actions taken satisfactorily resolved, it will be closed and all
are reported to the WITT Executive Team. You parties will be notified in writing.
have the option to be contacted about what
has happened with your concern/suggestion or What if I am not satisifed with the
remain anonymous.
outcome of the investigation?
What if my concern is not resolved or Unresolved complaints may be appealed
against in writing to the Chief Executive. There
I wish to make a formal complaint?
is also a process by which students may forward
If you do not reach a satisfactory resolution, complaints to NZQA.
you may lodge a formal complaint.
However, complaints cannot be passed directly
Formal complaints should include the
to NZQA without first being processed through
complainant’s name UNLESS there are special
WITT’s internal complaint handling procedure.
circumstances for which confidentiality must
You can also make a formal complaint to the
be maintained. WITT is committed to ensuring
Tertiary Education Commission by phoning
that all complaints are resolved quickly
0800 601 302 or email complaints@tec.govt.nz.
and satisfactorily.
Complaints will be managed in a manner that How can I be sure my complaint will
protects the rights of both students and staff.
The complaints process aims to achieve a
not affect my marks?
positive outcome for all parties concerned. WITT is committed to ensuring that any person
raising a concern or complaint is
The formal complaints policy and procedure
protected against harassment, retaliation
can be obtained from iWITT, your school
or victimisation. If at any time you feel you
administrator or a Student Success
are being treated unfairly since making your
staff member.
complaint, you can bring this to the attention of
Please note that this policy does not cover the Faculty Leader or Manager.
complaints about harassment which are
covered by Policy Addressing Bullying, What happens with all the
Harassment and Discrimination.
information about complaints?
If you want someone to talk to regarding your
complain or the process, contact a member of The Complaints Officer keeps a copy of
the Student Success team. documents relating to each complaint on file.
This is a confidential file.
2021 Student Handbook | 25You can also read
