STUDENT GUIDE 2018 Connect to support services at Chisholm
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STUDENT GUIDE 2018 Connect to support services at Chisholm
Contents Learning resources 3 Student Services – we’re here to help 6 Other support services 8 Your rights and responsibilities 10 Campus facilities 13 Staying safe at Chisholm 16 Planning your next steps 18 Useful contacts 20 Our locations 21
HELLO AND WELCOME This Student Guide has been put together by the team at Student Services with you in mind. Whether this is your first time at TAFE, or if you are returning to study after a break - we want you to have all the information you need to succeed during your studies. Take the time to have a read through the information outlined in this guide - it will help you to get the best out of your Chisholm experience. Make sure you check out page 6, it tells you more about Student Services and how we can support you. We’re here to help! We wish you all the very best during your time at Chisholm. 1
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LEARNING RESOURCES Chisholm has resources to support you with your day-to-day study activities. Your teachers will show you how to use them, but you can also ask for help at your Chisholm Library. Chisholm student login Chisholm student email Chisholm gives you a student login when Chisholm gives you a student email account you enrol. You will need to use this when when you enrol. To make the most of your accessing a Chisholm computer or the Wi-Fi time with us, you need to login and check it network on campus. regularly. We use this email to let you know about your course, free campus events, and New students (2017 onwards) fun things like giveaways and competitions. For students who commenced study in 2017 or later, your username is the first letter of your surname (not case sensitive) followed Your email is the first letter of your surname by your student number, e.g. C201312345. + student ID number @my.chisholm.edu. Your default password is the first letter of au e.g. C201312345@my.chisholm.edu.au. your last name (capitalised) followed by the Your default password will be the first letter second letter of your last name (lowercase) of your surname (capitalised) followed by followed by your student number, e.g. the second letter of your surname (lower Ca201312345. You will need to change your case) followed by your student number default password the first time you log on. e.g. Ca201312345. You will be required to change your default password the first time Continuing/returning students you log on. (prior to 2017) You can also forward it to your preferred For students who commenced study prior email service, so you don’t have to check to 2017, your username is the first letter of two email accounts. Library staff can assist your surname (not case sensitive) followed you to forward your Chisholm student email by your student number, e.g. C201312345. to your preferred email service, or you can Your default password is your date of birth find instructions on how to do this under the in eight digit format (DDMMYYYY), e.g. How Can We Help? section of the Library 29051985. You will need to change your website under IT help. default password the first time you log on. library.chisholm.edu.au 3
Moodle Libraries Moodle is Chisholm’s online learning Chisholm’s Libraries are a great place for portal where you can access your you to meet your classmates and study. course material and assessments. You can access resources to help with To access Moodle, use the icon your assessments. The Libraries also have on the Chisholm desktop or visit computers for you to use and can help you moodle.chisholm.edu.au from your connect to the free Wi-Fi. personal device. You can also download Along with helping you with Moodle, Library the app on your smartphone or tablet. staff can help with IT issues, show you how Moodle requires you to log on using your to load credit onto your student ID card for Chisholm student login details. Library staff printing, and assist you to download the can provide assistance if required. most current version of Microsoft Office suite onto your own computer for free! So come and say hi to the staff at your Chisholm Library, or give us a call on the numbers below. You can also chat with us online using the Chat to an expert service on the Library website. Library locations: Berwick Building B 9212 4532 Cranbourne Building A 5990 7233 Dandenong Building A, Level 2 9212 5353 Frankston Building E 9238 8372 Mornington Peninsula Building A 5950 2038 Email us at library@chisholm.edu.au You can find our opening hours on our website at library.chisholm.edu.au 4
Learning Skills Lynda.com Learning Skills teachers run a help desk Want to learn a new skill? Chisholm at Berwick, Dandenong and Frankston students have free access to Lynda.com Libraries during term. They can assist you Lynda.com is a leading online learning with writing reports and essays, referencing resource that provides online tutorials to and bibliographies, preparation with tests or learn everything from computer skills to exams and presentation skills. design software and basic business skills. Connect with the Learning Skills Help To access Lynda.com visit Desk in your campus Library during library.chisholm.edu.au scheduled sessions. You can check the Log on using your Chisholm student available times of the Learning Skills Help login details. Desk at the Library. Free, online study support Timetables Timetables are provided by your teaching Prefer to work on your assignments from area at enrolment or shortly after. You can home and get help online? You’re going check updates to your timetable online. to love Studiosity. It provides free online Simply go to the link below and enter your advice from expert tutors to help you with group name - this will be provided by your assignment and study questions. It might be teaching area. something like a complex math concept or feedback on the way you’re responding to a Visit timetable.chisholm.edu.au question. Tutors can also guide you on how to improve your grammar and language How to read a room number Room numbers are listed in the following choices. Tutors are available for one-on- format: Campus, building, level and room. one tutoring from 3pm to midnight, Sunday So, if you checked your timetable and - Friday. it listed DA-A105 you would be at our If you have an essay or assignment you’d Dandenong campus in Building A, level 1. like someone to read or review, a 24/7 The room number listed on the door will essay review service operates all year be A105. round. It’s easy to use, just login using your Chisholm student login details and upload a Wi-Fi draft, and in 24 hours you’ll get feedback to You can access Chisholm’s Wi-Fi network make that credit a high distinction! on your laptop and devices while on To access Studiosity visit campus for free. If you need help setting up studiosity.chisholm.edu.au your laptop or device, visit the Library. 5
STUDENT SERVICES – WE’RE HERE TO HELP Perhaps you want to change your course, or are just looking for some additional support. Maybe you’re not sure what steps to take to achieve your career goals. You might be experiencing some personal issues that are impacting on your studies. Student Services can help you get back on track. 6
Student Centre locations Career Support Dandenong Building A, Level 1 If you have started your course and are Frankston Building E, Level 1 – thinking ‘what comes next?’, consider inside the Library speaking with a Chisholm Career Counsellor. During a one-on-one appointment, we can Berwick Building A, next to the Aroma café support you to plan your pathway to further If you’re studying at a campus other than study to get the career you want. We can also those listed above, don’t worry. We can review your resume and help you target your easily connect with you through our video strengths for your industry prospects, along phone network. with polishing up your LinkedIn profile and Simply call us on 9212 5269 or email us at helping you to prepare for interviews. studentservices@chisholm.edu.au Call Student Services on 9212 5269 to make an appointment. Personal Support You can talk to a Student Counsellor about To access our resume review service, what is happening in your life and get visit chisholm.edu.au/studentservices some help to lighten the load. Call Student and download the templates provided Services on 9212 5269 to make a private under the Career Support section to and confidential appointment or email complete your initial drafts. To have your counselling@chisholm.edu.au drafts reviewed, email them to us at careers@chisholm.edu.au Disability Support If you have a diagnosed disability, Student Activities mental health or medical condition, Life at Chisholm is so much more than you can apply for support. what you do in the classroom, it’s all about Visit chisholm.edu.au/disability balance. That’s why Student Services to make an application. create opportunities to relax and connect with new people at our free Student If you need further information you can call Activities. While there, you can also get to Student Services on 9212 5269 or email know our Student Services staff. disabilitysupport@chisholm.edu.au Our activities are kind of awesome... think free food, live music, games and activities like a photo booth, seated massage and so much more! Koorie Services Find out what’s happening at your campus Our Koorie Liaison Officer (KLO) is here to by checking your Chisholm student email, support you during your time at Chisholm. the TV screens in your campus cafe or the Get in touch with the KLO to make a time Chisholm Facebook page. You can also to meet and have a chat. We offer cultural keep up to date with events by visiting support, guidance with applications, course chisholm.edu.au/studentevents advice and more. To make an appointment with the KLO call Student Services on 9212 5269 or email klo@chisholm.edu.au 7
OTHER SUPPORT SERVICES Support for finding a job International Students Office Connect with employers who are looking for International students who need support students just like you. Chisholm’s very own with course changes, documents for the free online careers board MyWorkSearch, Department of Immigration and Border lists the latest job vacancies including Protection, or general advice can contact casual, part time, full time, apprenticeship the International Students Office. and volunteer opportunities online. Contact 9212 5040 or email You will need to register for MyWorkSearch international@chisholm.edu.au through the Skills & Job Centre. If you need help or support after hours or Contact them on 9212 4909 or email on weekends, you can call the Chisholm skillsandjobs@chisholm.edu.au for more International Student Assistance Line on information. 1800 175 349. Visit MyWorkSearch app.myworksearch.com.au Caroline Chisholm Education Foundation Support for apprentices The Caroline Chisholm Education Apprenticeship Support Officers (ASOs) Foundation (CCEF) provides scholarships provide free, confidential advice, support and grants to help students who may be and mentoring to apprentices under 25. experiencing financial hardship with tuition Your ASO can help with work, training or and materials fees. Eligibility criteria apply. personal issues that are affecting your Contact the CCEF at the Student Centre at apprenticeship. Dandenong campus on 9238 8114 Contact 9238 8186 or 0423 826 745 or email ccef@chisholm.edu.au or aso@chisholm.edu.au For more information visit chisholm.edu.au/ccef 8
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YOUR RIGHTS AND RESPONSIBILITIES The policies that may affect you as a More on the Student Chisholm student are in one place, we call Code of Conduct it the QMS. It’s our Quality Management It’s your responsibility to read the Student System. To access the QMS, visit Code of Conduct and familiarise yourself chisholm.edu.au/policies with what is expected of you as a valuable It’s your responsibility as a student to be member of the Chisholm community. This aware of our policies and to follow them. will ensure that what you do at Chisholm They are also a roadmap to your rights and meets our standards of behaviour. It’s easy: Chisholm’s responsibility to you. Some of treat everyone reasonably, make them the policies you should be aware of include feel welcome and help others enjoy their (note the code number after the name): learning experience at Chisholm. Student Code of Conduct (QMS117) Plagiarism Withdrawals, Refunds and Breaks in Plagiarism is the use of someone else’s work Study (QMS115) or ideas in your assignment without crediting Recognition of Prior Learning (RPL) and the source - that is, where you found it and Credit Transfer (QMS107) who wrote it. Complaints and Appeals (QMS306) If you’re not sure what this means or how to Special Assistance Application provide credit in your assessment, speak (assignment extensions) (QMS111_01) to your teacher or Library staff at your Chisholm campus. Practical Placement (QMS109) You can also find out more about plagiarism Fees and Charges (QMS127) and other forms of academic misconduct if Academic Misconduct (QMS129) you look at Academic Misconduct (QMS129) Privacy and Freedom of Information in the QMS. (QMS301) In a nutshell, you can’t try to get a better Copyright and Intellectual Property mark by: (QMS302) • copying large sections of someone else’s text into your work, without crediting the original author • buying an essay or other piece of work from someone else and then submitting it for assessment as your own work • using a phone, other mobile or fixed device or other unauthorised sources to improperly access information, support or text during an examination or other 10
regulated assessment setting you feel unfairly affects you in comparison • allowing others to copy your own work for to other students. Initially, you should their assessments. raise your issue directly with the teacher involved. If you are unable to do that, or the If you do any of these things, it is regarded discussion does not bring about a resolution as cheating. Chisholm has policies in place of your issue, you have access to a fair and to address the seriousness of inappropriate impartial appeal and complaint resolution behaviour and implement consequences. process. Further information can be found Complaints and Appeals in the Student Code of Conduct (QMS117), or You can ask for an academic or procedural Complaints and Appeals (QMS306). decision to be reviewed, or raise a grievance about a process or situation that 11
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CAMPUS FACILITIES No Smoking Front reception Our campuses are smoke free. Front reception on each Chisholm campus is your one-stop-shop for student Parking administration enquiries and helpful advice Limited free parking is available at each like campus directions. Front reception can Chisholm campus but you need to display help you with: a current student parking permit on your car • Fee payments and enrolment so you don’t get fined. You’ll get this permit when you enrol and if you lose it, you can • Parking permits buy a replacement from our front reception • Student ID cards desks for $12. • Statement of results Parking is at your own risk, so try not to • Changing your address or updating leave valuables in your car and be careful personal details to store trade tools securely. Remember, You can also call 1300 244 746 for support. you’ll be fined if you park on grass areas or in loading bays or staff parking areas. Accessible parking bays are available on campus, just make sure you display the relevant permit. 13
Food at Chisholm Campus maps At each Chisholm campus, you’ll find a café Keep getting lost on campus? Check out our with good coffee and wholesome food. maps online at chisholm.edu.au/locations Some campuses also have student-run cafés, with super friendly student prices. Hair and beauty services Get quality hair and beauty services for a Berwick Aroma Café, Building A and G fraction of the normal cost. These include: Cranbourne Aroma Café, Building A haircuts, colours and styling, nail treatments Dandenong Aroma Café, Building A and like manicures and pedicures, relaxation Patisserie 121 Building P, Level 2 massage and hair removal. Frankston Aroma Café, Building J Berwick Mornington Peninsula Canteen, Building A Beauty services 9212 4563 There are also kitchenettes on campus, with Dandenong microwaves and hot water facilities if you Hair and beauty services 9212 5401 prefer to bring your own lunch from home. Frankston Hair and beauty services 9238 8515 The Campus Bookstore Mornington Peninsula You can buy your course materials and Hair and beauty services 5950 2065 supplies, stationary, Chisholm merchandise and computer accessories at The Campus Student Massage Clinic Bookstore. You can also purchase discount Support Chisholm students in their movie tickets for Village or Hoyts cinemas. training by attending our Student Massage You can find them at: Clinic, and receive remedial massage Dandenong and Myotherapy treatments at student Building Z, opposite the Aroma Café friendly prices. Call them on 9212 5277 or email chisholm. Frankston Building D dandenong@thecampusbookstore.com Monday to Thursday, 4pm - 7pm Frankston Bookings by appointment only, call the Building L, next to the Aroma Café Student Massage Clinic on 9238 8484. Call them on 9238 8435 or email chisholm. frankston@thecampusbookstore.com Multi-faith rooms Multi-faith prayer rooms are available for all The Campus Bookstore is open Monday - students to use during our opening hours. Friday, 9.30am - 1pm. You can find them at: If the Chisholm campus where you study doesn’t have a bookstore - don’t Berwick Building B, B123 worry. You can order from The Campus Cranbourne Building A, A150 Bookstore by contacting them directly by Dandenong Building B, B116 email or phone, or you can order online at Frankston Building N, N210 thecampusbookstore.com Mornington Peninsula Building A, A110A Springvale Room SP112 14
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STAYING SAFE AT CHISHOLM Safety at Chisholm is everyone’s responsibility. Emergencies and Online safety evacuation signals Take care online by following some simple It’s rare, but if a serious injury or incident tips. Don’t give out personal information takes place on campus, contact a Chisholm when online - e.g. your phone number, staff member or Security right away. If there date of birth, where you live and what your is no time to wait, call 000 (on internal plans are. Don’t click on links in emails phones dial 0-000) and ask for police, fire from people you don’t know, or don’t know or ambulance, then make sure a Chisholm well. Protect your passwords - when using staff member is advised of the situation. a public computer, make sure you logout If there is an emergency at Chisholm where of the accounts you’ve accessed before you need to evacuate, a warning signal leaving the terminal. And perhaps most will sound and/or a Chisholm staff member importantly, protect your digital footprint - and the building’s fire warden will guide don’t put anything online that you wouldn’t you when it is time to leave. There are fire want all of your friends, family, teachers and emergency evacuation plans in the and future employers to see. corridors of each building. They show you where the nearest exit and assembly areas Personal safety Use common sense at all times. If you don’t are – just remember that evacuation plans know how to use something, ask. Follow are different for each building. all safety procedures and instructions from 16
your teacher and wear all required personal Mental Health CAT Team Dandenong Area protective equipment (PPE). Always take note 1300 369 012 of any warning signs and don’t interfere with Mental Health CAT Team Peninsula Area equipment in classrooms, workshops, salons, 1300 792 977 kitchens and other places around Chisholm. Mental Health CAT Team Wonthaggi Area If you see something that looks dangerous 1300 363 322 or unsafe, tell a Chisholm staff member and Poisons Information Centre 13 11 26 if you hurt yourself or have a ‘near miss’ tell a staff member. These things need to be RACV 13 72 28 reported so we can make sure the problem Safe Steps Family Violence Response is fixed and big accidents don’t happen in Centre 1800 015 188 the future. State Emergency Service (SES) 13 25 00 If you have attended an evening class Translating and Interpreting Service 13 14 50 and would like an escort to your car, Victims of Crime Helpline 1800 819 817 contact Security. Security and first aid Health services Get to know the health services located If you need first aid on site or feel unsafe, near your campus. The following medical call campus Security for help on the clinics offer bulk billing to patients who hold following numbers: a valid Medicare card, Healthcare card Bass Coast 0417 787 010 or pension card. Check the terms of bulk Berwick 0400 483 123 billing with the clinic when calling to make Chisholm @ 311 0457 098 633 an appointment. Cranbourne 0400 483 005 Chisholm @311 Dandenong 0400 483 277 Modern Medical Dandenong 9794 7866 Frankston 0400 483 002 176 Lonsdale Street, Dandenong VIC 3175 Mornington Peninsula 0427 281 803 Cranbourne Other helpful services Stawell Clinic 5998 4839 and numbers 12 Stawell Street, Cranbourne VIC 3977 Allocation Call Centre for Accident Towing Dandenong Service 13 11 76 Stud Road Medical Centre 9794 5055 Beyondblue 1300 22 4636 82 Stud Road, Dandenong VIC 3175 CASA (Centre Against Sexual Assault) after Frankston hours 1800 806 292 Young Street Medical Centre 9771 8111 Child Protection after hours service 13 12 78 89/97 Young Street, Frankston VIC 3199 (walk in only, no appointments) DirectLine (Drug and Alcohol Issues) 1800 888 236 Mornington Peninsula Advantage Medical Centre 5982 0011 Gambler’s Help Youthline 1800 262 376 1541 Point Nepean Road, Rosebud West Lifeline 13 11 14 VIC 3940 Melbourne Sexual Health Centre 1800 032 017 17
PLANNING YOUR NEXT STEPS You’ve finished your course … Certificates congratulations, party time! But where to When you finish your course you’ll receive from here? Maybe you want to continue your certificate in the mail. Make sure you your studies or get your certificate and keep your address details current in our head out into the world of work. Whatever database. To update your details, visit your decision, here is some helpful front reception. information you’ll need to know. Certificates are withheld if you have outstanding fees, parking fines or library Further study books/charges. Your options are endless for further study at Chisholm, with partner universities Questions? or elsewhere. Moving from certificate Contact us at awards@chisholm.edu.au to diploma, diploma to degree, or undergraduate to postgraduate degrees Graduation Graduation happens once a year, usually is easy. We’ll advise you throughout the in March/April, and is a great opportunity process to ensure that you have the full for you to celebrate your achievement with picture on what’s available in terms of family and friends. And did we mention a guaranteed pathways and credit transfers. great opportunity to take plenty of photos in For more information visit those stylish gowns? chisholm.edu.au/pathways To attend graduation, you will need And don’t forget, Chisholm Career to apply. For more information visit Counsellors are available to help you with chisholm.edu.au/graduation all career related support. As a Chisholm student, you can visit a Career Counsellor Employment for up to six months after you graduate. Taking that leap from student to employee? Call Student Services on 9212 5269 or Get the support you need to stand out from email careers@chisholm.edu.au to make the crowd and engage with employers. an appointment. Make an appointment with a Chisholm Career Counsellor by calling Student Services on 9212 5269 or emailing careers@chisholm.edu.au. A Chisholm Career Counsellor can help give your resume a lift, polish your LinkedIn profile and help you sharpen your interview skills. And remember MyWorkSearch – our online jobs board that can link you with the latest job opportunities. app.myworksearch.com.au 18
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USEFUL CONTACTS General enquiries 1300 244 746 8.30am-5.00pm, Monday – Friday Security Important dates Bass Coast 0417 787 010 Chisholm offers a range of courses with Berwick 0400 483 123 many different study modes so there is no Chisholm @ 311 0457 098 633 official academic calendar. Course dates Cranbourne 0400 483 005 will be confirmed by your teaching area at Dandenong 0400 483 277 orientation. Frankston 0400 483 002 You can check the term and term break dates Mornington Peninsula 0427 281 803 online at chisholm.edu.au/current-students Student Services 9212 5269 in the A-Z student information section. International Student Office 9212 5040 Public holidays International Student Assistance 1800 175 349 New Year’s Day Monday 1 January Caroline Chisholm Education Australia Day Friday 26 January Foundation 9238 8114 Labour Day Monday 12 March Useful websites Good Friday Friday 30 March Chisholm website Easter Saturday Saturday 31 March chisholm.edu.au Easter Sunday Sunday 1 April Current Students page chisholm.edu.au/current-students Easter Monday Monday 2 April Library website ANZAC Day Wednesday 25 April library.chisholm.edu.au Queen’s Birthday Monday 11 June MyWorkSearch Friday before the AFL Grand Final app.myworksearch.com.au Friday 28 September Moodle Melbourne Cup Tuesday 6 November moodle.chisholm.edu.au Christmas Day Tuesday 25 December Boxing Day Wednesday 26 December 20
Our locations Flinders Lane 234 Flinders Lane, Melbourne VIC 3000 Closest train station: Flinders Street, 350m Melbourne City Level 1, 399 Lonsdale Street, Melbourne VIC 3000 Sunbury Craigieburn Mernda Closest train station: Melbourne Diggers Central,Rest 300mRoxburgh Park Epping Hurtsbridge Yarra Glen Melbourne Airport Healesville Dandenong Melton Campbellfield Mill Park Diamond Creek Bundoora 121 Stud Road, Dandenong VIC 3175 Taylors Lake Hadfield Eltham Coburg North Warrandyte Closest train station: Dandenong, 2.3km St Albans Sunshine North Thornbury Chirnside Park Ravenhall Manningham Seville Sunshine West Fitzroy North Doncaster Mount Evelyn Chisholm @311 Melbourne Box hill Ringwood Croydon Montrose Richmond Blackburn 311 Lonsdale Street, Dandenong Tarneit VIC 3175 Altona North Albert Park Toorak Camberwell Burwood Vermont Bayswater Malvern Wantirna Boronia Olinda Closest train station: Dandenong, 800m Altona Meadows St Kilda Elwood Chadstone Ferntree Gully Monbulk Macclesfield Werribee Brighton Tecoma Belgrave Point Cook Frankston Bentleigh Hampton Clayton Rowville Lysterfield Emerald Springvale Sandringham Fletcher Road, Frankston VIC 3199 Cheltenham Noble Park Gembrook Beaumaris Dingley Village Closest train station: Frankston, 200m Mordialloc Dandenong Narre Warren Dandenong South Berwick Berwick and Berwick TEC Patterson Lakes Lynbrook Beaconsfield Officer 25 Kangan Drive, Berwick VIC 3806 Carrum Downs Cranbourne North Pakenham Closest train station: Berwick, 50m Portarlington Skye Cranbourne Indented Head Frankston Cranbourne South Cranbourne Drysdale St Leonards Frankston South Baxter New Holland Drive, Cranbourne VIC 3977 Pearcedale Koo Wee Rup Mornington Tooradin Somerville Warneet Closest train station: Cranbourne, 1.9km Queenscliff Mount Martha Tyabb Lang Lang Mornington Peninsula Hastings Safety Beach Boneo Road, Rosebud VIC 3939Sorrento Dromana Rosebud French Island Metro bus: 886 Blairgowrie Rosebud West Red Hill Balnarring Crib Point Bus stop: Chisholm TAFE – Rosebud Campus/St Andrews Beach Shoreham Henry Wilson Drive (Rosebud West) Cowes Cape Schank Ryhll Flinders Bass Coast Phillip Island Corner Bass Highway and South Dudley San Remo Road, Wonthaggi VIC 3995 V/Line bus operates between Wonthaggi Wonthaggi and Melbourne Inverlo Bus stop: Corner Bass Highway and South Cape Patterson Dudley Road For maps of Chisholm locations visit chisholm.edu.au/locations To find public transport travel options use the Public Transport Victoria (PTV) Journey Planner at www.ptv.vic.gov.au/journey 21
BREATHE EASY. CHISHOLM’S GROUNDS AND BUILDINGS ARE SMOKE FREE. For more information about the content of this booklet, or if you need help or advice, contact Student Services during business hours on 9212 5269. 1819_1217 Information in this booklet is correct at the time of printing. Copyright Chisholm Institute December 2017 CRICOS No. 00881F RTO No. 0260
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