STUDENT EXPERIENCE PLAN 2013-2015 - UNIVERSITY OF TASMANIA
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UNIVERSITY OF TASMANIA STUDENT EXPERIENCE PLAN 2013-2015
VISION
The student experience, beyond curriculum, is a critical component of university life.
We must identify those experiences which draw students to us as a destination of
choice. We will provide a distinctive, memorable and rewarding UTAS experience.
At UTAS, we partner with our students to create opportunity and prepare them for
future accomplishment.
OPEN TO TALENT: STRATEGIC PLAN 2012-ONWARDS
PREAMBLE
The University of Tasmania’s (UTAS) OPEN TO TALENT: STRATEGIC PLAN 2012 – ONWARDS
recognises the critical role the University plays in raising educational aspirations, participation rates and
outcomes in Tasmania. Most importantly, UTAS is committed to creating opportunities for access to tertiary
education in Tasmania. At the same time, the University recognises the unique challenges associated with its
focus on achieving successful outcomes for students from diverse backgrounds coupled with their best
academic preparation.
The UTAS Learning and Teaching (L&T) Strategic Plan 2012-2014 has four goals: to facilitate excellence
in learning; to ensure excellence in teaching; to develop a renewed curriculum and to develop and maintain
quality partnerships. The student experience, beyond curriculum, however, is also a critical component of
University life. The Student Experience Plan 2012-2015 is an institution wide strategy for ensuring that
UTAS students are provided with opportunities and support on all aspects of their university experience;
from first contact through to graduation and inclusive of any postgraduate study. The Student Experience
Plan 2013-2015 has five broad goals:
1. Provide students with opportunities to have a strong voice through representation and active
engagement in university life.
2. Provide an inclusive and welcoming experience for all students in their transition into, through and
out of university.
3. Provide timely administrative, academic, cultural and learning support for current and prospective
students.
4. Respond to student and stakeholder feedback to improve the overall quality of the student experience.
5. Facilitate inclusive and accessible learning in a community environment (social, physical and
online).
The Student Experience Plan 2013-2015 clearly recognises the shared partnership between the University,
students and the Tasmanian community, Sydney and international campuses. The Tasmania University
Union (TUU) has an important role in creating opportunities for students to engage in a range of activities at
university. The Tasmanian local community provides students with those exhilarating learning experiences
which can only come from participating and contributing to the fabric of community life in Tasmania. The
Student Experience Plan 2013-2015, in conjunction with the Social Inclusion Plan 2013-2015, supports the
UTAS L&T Strategic Plan 2012-2014. The Student Experience Plan 2013-2015 is also linked to the UTAS
University Standards Framework (USF) and the Equity and Diversity Principles.
2DEFINITION
THE UTAS STUDENT EXPERIENCE
The UTAS student experience is distinctive, memorable and rewarding.
UTAS students and staff engage in conversations, debate and activities to
create distinctive learning experiences that help them be the best they can be.
Students have unforgettable orientation activities and student-led social
events, valuable careers advice and excellent support services focused on
opportunity.
Students engage in local and global community environments which
contribute and enhance their individual and career success.
VALUES
The UTAS Statement of Values is based on the following values:
Creating and serving shared purpose
Nurturing a vital and sustainable community
Focusing on opportunity
Working from the strength that diversity brings
Collaborating in ways that helps us be the best we can be.
These values are reflected in the Student Experience Plan 2013-2015. Seven key themes underpin this Plan:
1. Purposeful: We are committed to putting students at the centre of our activities.
2. Aspirational: We identify and optimise opportunities for success for all students, from all sections of
the community and from around the world, to fulfil their aspirations.
3. Professional: We strive to provide students with high quality services, resources and spaces and
encourage them to strive for personal excellence in their academic and non-academic work and lives.
4. Respectful: We are inclusive, supportive and ethical in our behaviours and actions, valuing diversity
in our student community.
5. Accessible: We strive for services that are accessible to all students both online and face-to-face. All
students will be treated equitably and in a manner that both welcomes and supports the diverse
student cohort.
6. Equivalence: We strive to provide students with equivalence in learning outcomes, opportunities and
experiences across all University campuses.
7. Collaborative: We embrace students as partners within a community of learners where their opinions
are respected and they are encouraged to develop their workplace skills.
8. Evaluative: We collaborate with students in evaluation and continuous improvement throughout the
University with mechanisms in place to monitor and evaluate student experience.
3BROAD GOALS
The Student Experience Plan 2013-2015 has five broad goals:
Goal 1: Provide students with opportunities to have a strong voice through representation and active
engagement in university life.
Goal 2: Provide an inclusive and welcoming experience for all students in their transition into,
through and out of university.
Goal 3: Provide timely administrative, academic, cultural and learning support for current and
prospective students.
Goal 4: Respond to student and stakeholder feedback to improve the overall quality of the student
experience.
Goal 5: Facilitate inclusive and accessible learning in a community environment (social, physical
and online).
These five goals are briefly discussed below and include strategies for implementing these goals. Following
this section, an Implementation Plan is presented in Appendix A.
STRATEGIES FOR REACHING GOAL
Goal 1: Provide students with opportunities to have a strong voice through student
representation and active engagement in University life
There is national recognition for the role universities play in fostering graduate employability and enhancing
social and economic success. We will assist students in taking on an active role in making their time at
university even better through student representation and student engagement activities. We will work
closely with the TUU to encourage student participation on committees, events and societies. We will also
work together to provide students with opportunities to participate in conversations and debate on a range of
issues. Together we will build a strong student representation system in which students play an active role in
curriculum development, quality enhancement and the life of our university. We encourage students to
actively engage in peer- learning programs to enhance student learning and engage in University life.
WE WILL:
Provide opportunities for students to be active contributors to improvements at the University.
Develop students as change agents in researching and presenting solutions with fellow students.
Provide opportunities for students to participate in conversations of local significance with a focus on
collaborative action around shared interests, purposes and values.
Enact a comprehensive and effective approach to student representation.
Provide opportunities for students to lead and engage their peers in learning.
4Goal 2: Provide an inclusive and welcoming experience for all students in their
transition into, through and out of University
UTAS has a strong tradition of providing access to education for a wide range of learners both online and
face-to-face. Transition does not only relate to first year experience but encompasses the whole student life
cycle. We encourage our students to participate in a range of orientation activities and extra-curricular
activities to enrich their skills and contribute to local communities during their education. As a diverse and
inclusive community, we promote cultural competence and respect for diversity through the curriculum,
wider university experience and community engagement. We support students in the development of their
career aspirations and pathways by facilitating career development opportunities through curriculum and co-
curricular activities and providing opportunities for students to engage with employer organisations for
career advice and pathways.
WE WILL:
Enhance and improve services and activities that contribute to successful student transition and
orientation.
Develop and organise UTAS student social events with the TUU.
Support the development of career aspirations and pathways to employment by facilitating career
development opportunities through curriculum development and co-curricular activities.
Promote opportunities for career development and employment through employer engagement,
events, resources and specialist advice.
Goal 3: Provide timely administrative, academic, cultural and learning support for
current and prospective students
At UTAS we strive to provide students with timely administrative, academic, cultural and learning support
independent of the mode of study or location. University staff provide targeted advice and assistance to
students including enrolment and admissions advice; counselling (financial and mental wellbeing); cultural
and academic support; English language support, learning support and careers advice. University staff
provide services to ensure students have access to information and research skills and scholarly resources to
support their learning. Staff will be supported with a program of ongoing professional development to
ensure service delivery and student support is informed by sound cross-cultural and inclusive practices.
WE WILL:
Provide timely, accurate advice on pre-admission, admission, enrolment, progression and completion
in courses.
Facilitate positive academic, social, and culturally appropriate support on all UTAS campuses.
Coordinate programs for student physical and mental wellbeing.
Ensure information and research skills and scholarly resources are adequate and support student
learning needs.
Provide staff with a program of ongoing professional development to ensure quality service delivery
and support.
5Goal 4: Respond to student and stakeholder feedback to improve the overall quality
of the student experience
Student and stakeholder feedback is a critical component of improving the overall quality of the student
experience. At UTAS, we value feedback by listening to, considering and responding to student feedback as
expressed through surveys and other feedback mechanisms. We also value informal feedback from students
to improve our processes and practices at the University. Student retention and progression data are
important indicators for identifying students who may be at risk and need further support throughout their
studies.
WE WILL:
Listen to, consider and respond to student feedback, as expressed through surveys and other feedback
mechanisms.
Use institution wide data collection systems and online teaching tools to monitor student retention
and progression.
Goal 5: Facilitate inclusive and accessible learning in a community environment
(social, physical and online)
The Open to Talent: Strategic Plan 2012-Onwards states that, ‘…engagement with the unique Tasmania
environment and community will encourage students to make new connections, moving into unexpected
spaces where the most exhilarating learning often takes place.’
We aim to provide students with inclusive and accessible learning in a community environment. We
facilitate meaningful partnerships with communities in Tasmania and across the world to support student
learning. We want students to take advantage of our unique setting and actively partner with the
communities in which we live but also aim for a global outlook. We will provide opportunities for student
participation and engagement not only on our Tasmanian campuses but also our Sydney and international
campuses.
We aim to provide students with inclusive and accessible learning in a social and physical environment with
the best possible quality space for teaching and study. We pay attention in providing the most up-to-date
online resources and support for students working in an online environment. Students and staff will work
and study in facilities that are well resourced, supports both blended and distance learning and promotes a
sense of safety, place and community.
WE WILL:
Engage in meaningful partnerships with communities in Tasmania and across the world to support
student learning.
Provide opportunities for students in remote, regional and off-shore campuses to engage with peers.
Increase opportunities for work placements, work-integrated learning, internships, accelerated
learning programs and volunteering in the university, industry and community.
Ensure that student facilities and physical resources are well maintained and upgraded.
Ensure that the learning environment is well resourced, accessible and safe.
Ensure that all students, including distance students, are supported in the online environment.
6REPORTING AND EVALUATION STRATEGIES
The Student Experience Plan 2013-2015 will be reported and evaluated annually through the University’s
committee structures and processes (see Table 1). A Reference Group, appointed by the DVC (Students and
Education), will undertake an evaluation of the Plan each year and report on progress to Academic Senate
and Senior Executive.
Table 1. Committee Structure and Processes
Committee Structure and Processes Related Goal for Reporting and
Evaluation
University Learning and Teaching Committee (ULTC) 1, 2, 3, 4, 5
ULTC Sub-Committees:
Admissions Policy Committee 3
Learning and Teaching Evaluation Sub-Committee 4
TELT Working Group 5
TNE Programs 1
Student Experience Committee (SEC) 1, 2, 3, 4, 5
SEC Sub-committees:
Spaces and Facilities 5
Student Experience and Cultural Awareness Committee 2
Student Pathways and Transition 2, 5
FACULTY, INSTITUTE AND DIVISIONAL PLANS-STUDENTS
The Student Experience Plan (2013-2015) has been aligned to the UTAS Open to Talent: Strategic Plan
2012- Onwards. Each Faculty, Institute and Divisional Plan has a section on Students. Student Experience in
these Plans has five main strategies which have been aligned to the Student Experience Plan’s goals (Table
2). Goal 4 in the Student Experience Plan (2013-2015) is aligned to Objective 1.2 in the UTAS L&T
Strategic Plan (2012-2014).
Table 2. UTAS Open to Talent: Strategic Plan 2012-Onwards: Students
To provide a distinctive, memorable and rewarding UTAS student experience by:
Strategies Related Student Experience
Goal
Providing students with access to excellent student support and 2, 3
guidance services, regardless of their location and mode of study.
Aspiring to provide an equitable and inclusive environment for our 2, 5
students.
Designing campuses to create an intellectual and social milieu that 1
encourages informal interaction.
Restoring vibrancy to our campuses by providing inviting spaces for 5
group study, expanded and improved student accommodation and
high quality catering.
7 Encouraging the development of interpersonal and leadership skills 1
through clubs, societies, volunteering, overseas experiences, work
integrated learning and engagement with the Tasmanian environment
and community.
8Appendix A: Implementation Plan
Goal 1: Provide students with opportunities to have a strong voice through student representation and active engagement in University life.
Strategy Action Responsibility Performance Measure Timeframe Priority Links to other UTAS Strategies
and Plans1
1.1 Provide 1.1.1 Develop an annual Students DVCSE Student 2014 High Open to Talent, C1.3
opportunities for Matter Conference where students and Executive Director, Student Centre participation
students to be staff present and share issues that are TUU President numbers L&T Strategic Plan 2012-
important to student experience. The 2014, 1.2a
active contributors
conference will showcase
to improvements at presentations, posters, debates and
the University. discussions on challenging topics in
student experience.
1.2 Develop 1.2.1 Develop students as change DVCSE Number of 2013 High L&T Strategic Plan 2012-
students as change agents by participating in researching Executive Director, Student Centre projects 2014, 1.2g
agents in solutions for the University with their TUU President successfully
researching and fellow students. Students work as Head, SERRU
completed and
presenting apprentice researchers with staff on Dean, Director, Principal of
solutions with small scale projects on student Faculties and Institutes presented at the
fellow students. experience and present the outcomes at UTAS Student
an annual Students Matter Conference. Conference
Evidence of
impact on
recommendations
for improvement.
1.3 Provide 1.3.1 Develop a series of TUU DVCSE Number of TUU 2014 Open to Talent, C1.3
opportunities for Education Forums for students and Executive Director, Student Centre Education Forums
students to staff to engage in debate on key issues Associate Director, Student
participate in in the higher education sector. Experience
conversations of TUU President
local and national Dean, Director, Principal of
significance with a Faculties and Institutes
focus on
collaborative
action around
shared interests,
purposes and
1
The Student Experience Plan is strongly informed by the Student Experience Dimension in the University Standards Framework (USF) (Version 1) which is an institutional quality planning
tool.values.
1. 4 Enact a 1. 4.1 Develop a student representation DVCSE Number of student 2014 Medium L&T Strategic Plan 2012-
comprehensive and system which provides training for Executive Director, Student Centre representatives 2014, 1.2b; 4.3 b
TUU President
effective approach students working on University Student training
Dean, Director, Principal of
to student committees. workshop on
Faculties and Institutes
representation. University
Committees
1. 5Provide 1. 5.1 Develop and review a range of Executive Director, Student Centre Number of PASS Ongoing Medium L&T Strategic Plan 2012-
opportunities for peer learning programs (e.g. PASS Dean, Graduate Research Office participants 2014, 1.1d
students to lead program, Student Learning Drop In, Number of units
and engage their Passport Program). with PASS
peers in learning. involvement
Numbers of
Student Learning
Drop Ins
Review academic
achievement of
students who
undertake PASS
Goal 2: Provide an inclusive and welcoming experience for all students in their transition into, through and out of University.
Strategy Action Responsibility Performance Measure Timeframe Priority Links to other UTAS Strategies
and Plans
2.1 Enhance and 2.1.1 Develop an Orientation Plan Executive Director, Student Annual review of 2013 High L&T Strategic Plan 2012-2014,
improve services across all campuses to ensure Centre Orientation Plan 1.2h
and activities that coordination of orientation activities TUU President
contribute to (including liaising with TUU on O
successful student Week activities).
transition and
orientation. 2.1.2 Organise and review Uni Start Executive Director, Student Number of students Ongoing Medium L&T Strategic Plan 2012-2014,
for students entering University. Centre who participated in 1.2h
program
University Librarian
Review feedback from
10Uni Start survey
Review academic
success of students
2.1.2 Organise and review Uni Start Executive Director, Student Number of students Ongoing High L&T Strategic Plan 2012-2014,
International for international students Centre who participated in 1.2h
entering University. program
Review feedback from
Uni Start survey
Review academic
success of students
2.1.3 Develop and review orientation Executive Director, Student Review of orientation 2013 Medium L&T Strategic Plan 2012-2014,
resources for distance students. Centre resources for distance 1.2h
University Librarian students by Faculty
Dean/Director/Principal of
Faculties and Institutes Review of orientation
TUU President resources for Student
Centre
Review of orientation
resources for libraries
2. 1.4 Develop a mechanism to review Executive Director, Student Student survey on Ongoing Medium L&T Strategic Plan 2012-2014,
and improve orientation and transition Centre experience of 1.2h
support. Director, CUPP orientation and
transition
Actions from student
survey
2.2 Develop and 2.2.1 Develop UTAS Social Events Executive Director, Student Social Events Calendar Ongoing High L&T Strategic Plan 2012-2014,
organise UTAS Calendar which includes students who Centre Student feedback and 1.2h
student social are undergraduate, postgraduate and TUU President participation
Director, Alumni Social Inclusion Plan 2013-
events. alumni.
2015, 2.5
112.2.2 Organise student-led and student TUU President Social Events Calendar Ongoing Medium L&T Strategic Plan 2012-2014,
focused social events in partnership Executive Director, Student Student feedback and 1.2h
with the TUU (for e.g. International Centre
participation
AMC Student Association
Night, Malaysian Night Market, Fiesta
Associate Director,
International, TUU Uni Games, Market Accommodation Services
Day).
2.3 Provide 2.3.1 Provide advice to students on Executive Director, Student Participation in 2014 Medium Open to Talent, S3.5
pathways for workplace transition, including Centre workshops on
workplace transition within courses. Dean/Director/Principal of workplace transition Social Inclusion Plan 2013-
Faculties and Institutes 2015 1.6
transition for
Executive Director, Student AUSSE data
students. Centre
2.3.2 Provide pathways for workplace Dean/Director/Principal of Feedback from 2014 Medium Open to Talent, S3.5
transition. Faculties and Institutes employers on
Director, CUPP workplace transition
Executive Director, Student
Centre AUSSE data
Goal 3: Provide timely administrative, academic, cultural and learning support for current and prospective students
Strategy Action Responsibility Performance Measure Timeframe Priority Links to other UTAS Strategies
and Plans
3.1 Provide timely, 3.1.1 Coordinate and review Executive Director, Student Review admissions Ongoing High Open to Talent, S5.1
accurate advice on enrolment, admission processes across Centre processes annually
pre-admission, the University. Admissions Policy Committee Review enrolment
admission, processes
enrolment,
progression and
completion in 3.1.2 Coordinate the marketing of Executive Director, Student Review the marketing 2013 High Open to Talent, E9
courses. courses, both local and international, to Centre of courses across the
ensure students are provided with Executive Director, Marketing University
and Communications
accurate and updated information on
the University.
123.2 Facilitate 3.2.1 Coordinate academic and cultural Executive Director, Student Review CALD Ongoing High Open to Talent, S5.1
positive academic, support activities for students from Centre participation rates in
social and diverse backgrounds (e.g. Aboriginal TUU President support activities Social Inclusion Plan 2013-
culturally /Torres Strait Islander; Culturally and Review Inherent 2015, 1.4, 3.2
appropriate support Linguistically Diverse (CALD) Requirements Project
on all UTAS students; International students; Gay, Review feedback from
campuses. Lesbian, Bisexual, Transgender, collective student
Queer/Questioning or Asexual- groups
identifying students (GLBTIQA).
3.2.2 Coordinate English language Executive Director, Student Review English Ongoing High Open to Talent, S5.1
support activities for students. Centre language support
Dean, Director, Principal of L&T Strategic Plan 2012-
activities for students
Faculties and Institutes 2014, 1.2h
3.2.3 Coordinate academic support for Executive Director, Student Review Learning Ongoing High Open to Talent, S5.1
students with disabilities. Centre Access Plans
Dean, Director, Principal of L&T Strategic Plan 2012-
Compliance with the 2014, 1.2h
Faculties and Institutes
University Librarian Disability
Discrimination Act
1992
3.2.4 Provide ongoing support for both Executive Director, Student Student feedback Ongoing High
undergraduate and postgraduate Centre
students (e.g. Post Graduate Skilling Dean, Director, Principal of
Unit). Faculties and Institutes
Dean, Graduate Research
Office
University Librarian
3.3 Coordinate 3.3.1 Coordinate programs for student Executive Director, Student Review participation 2013 Medium Open to Talent, S5.1
programs and physical and mental wellbeing which Centre rates for wellbeing
services for student are student led and student focused TUU President L&T Strategic Plan 2012-
programs
physical and (Harmony Day, Toast, Wellfest, 2014, 1.2h
mental wellbeing. Stressless Day and Student Safe
Spaces).
133.3.2 Coordinate counselling services Executive Director, Student Review student 2013 High
(including financial and mental Centre participation in
wellbeing) both face-to-face and counselling services
online. Facilitate pastoral care via both face-to-face and
Residential Support Officers after online
hours. Review Residential
Support Officers
feedback
3.3. 3 Use academic support systems to Executive Director, Student Attrition rates 2013 High Open to Talent, S5.1
review individual progress in order to Centre Retention rates
reduce attrition. Associate Director, L&T Strategic Plan 2012-
Develop a suite of 2014, 1.2h
Accommodation Services
Dean/Director/Principal of targeted, cohort
Faculties/Institutes specific intervention
strategies
3.4 Ensure 3.4.1 Ensure appropriate scholarly University Librarian Library Client Survey 2013 High UTAS Library Strategic Plan
information resources are available to assist 2013-2015, Students, 1.3
literacy and students in learning.
research skills and
scholarly resources 3.4.2 Ensure information literacy University Librarian Library Client Survey 2013 High UTAS Library Strategic Plan
are adequate and resources are adequate and support 2013-2015, Students, 1.3
support student student learning.
learning needs.
3.5 Provide staff 3.5.1 Provide staff with a program of Executive Director, Student Number of participants 2014 Medium
with a program of ongoing professional development to Centre in professional
ongoing ensure quality service delivery and Director, Human Resources development program
professional
support.
development to
ensure quality
service delivery
and support.
Goal 4: Respond to student and stakeholder feedback to improve the overall quality of the student experience
Strategy Action Responsibility Performance Measure Timeframe Priority Links to other UTAS Strategies
and Plans
144.1 Listen to, 4.1.1 Develop and review process for DVCSE University surveys Ongoing Medium L&T Strategic Plan 2012-2014
consider and reporting and acting on student Executive Director, Student (e.g. Library Client 1.3a
respond to student feedback data. Centre Survey)
Associate Director, UTAS Library Strategic Plan
feedback, as
Accommodation Services Evaluate unit reports
2013-2015, Resources and
expressed through Dean, Director, Principal of External survey reports
Planning, 2.1
surveys and other Faculties and Institutes Accommodation
feedback University Librarian Services Exit Survey
mechanisms. Head, SERRU
4.1.2 Improve institutional response Head, SERRU Response rates for 2013 Medium L&T Strategic Plan 2012-2014
rate strategy with online surveys with Dean, Director, Principal of online surveys 1.3a
support from staff and students. Faculties & Institutes &
Feedback from staff
Divisions
TUU President and students
4.1.3 Develop actions from eVALUate Executive Director, Student SERRU Webpage with 2013 High L&T Strategic Plan 2012-2014
on the Student Evaluation, Review Centre student outcomes 1.3a
and Reporting Unit (SERRU) webpage Dean, Director, Principal of linked to Student Page
and linked to the Student Home Page Faculties & Institutes &
and TUU webpage
and TUU webpage. Divisions
Head, SERRU
TUU President
4.1.4 Develop a formal process of DVCSE SSAF student survey 2013 High L&T Strategic Plan 2012-2014
consultation with students for Executive Director, Student Consultation process 1.3a
obtaining feedback on priorities for Centre
with students
Student Services Amenities Fees TUU President
(SSAF) funding. SSAF Steering Group Final report
4.1.5 Develop an online student portal Executive Director, Student Informal feedback and 2013 Medium
for informal student feedback which is Centre actions undertaken
linked to the Student Centre webpage Head, SERRU
and SERRU webpage.
4.2 Use institution 4.2.1 Develop process to regularly DVCSE Retention data 2014 High L&T Strategic Plan 2012-2014
wide data report on student retention and Executive Director, Student Attrition data 1.3a
collection systems progression at the Faculty/School Centre
Director, CUPP
and online teaching level.
Dean, Director, Principal of
tools to monitor Faculties and Institutes
student retention
4.2.2 Explore learning analytics in the DVCSE Learning analytic 2014 Medium L&T Strategic Plan 2012-
learning management system, MyLO, Head, TILT
15and progression. as key indicators to monitor student Head, SERRU software development 2014, 3.3a
retention and progression at the unit
level.
Goal 5: Facilitate inclusive and accessible learning in a community environment ( physical, social and online)
Strategy Action Responsibility Performance Measure Timeframe Priority Links to other UTAS Strategies
and Plans
5.1 Engage in 5.1.1 Facilitate campus-based, ProVice-Chancellor (Regional Number of campus- 2014 High Open to Talent, C1.1, CI.2,
meaningful regional and discipline- based Development) based, regional and C1.3
partnerships with community forums to showcase ideas, Dean, Director, Principal of discipline-based
communities in debate and the range of student Faculties and Institutes community forums
Tasmania and learning undertaken in local Feedback from key
across the world to communities and across the world (for stakeholders in the
support student e.g. architecture, teaching and community
learning nursing).
5.1.2 Work with local communities Executive Director, Student Review student safety 2013 High L&T Strategic Plan 2012-
and police to ensure student safety is Centre incidents 2014, 1.2h
monitored and maintained. Associate Director, Student International Student
Experience Barometer (ISB)
5.1.3 Provide a community support Executive Director, Student Harassment and 2013 High Open tot Talent, E1.3
network to students who may have Centre Discrimination Contact
experienced harassment and/or Officers Network
discrimination against them. Report it
Grievances and appeals
5.2 Provide 5.2.1 Offer student support to engage VC Diversity of cultural, Ongoing High L&T Strategic Plan 2012-
opportunities for at locations dispersed throughout COO academic, sporting and 2014, 1.2e & 3.3d
students in remote, Tasmania, in Sydney, offshore and by Dean/Director/Principal social programs and
flexible delivery. of Faculties and Institutes, Student Inclusion Plan 2013-
regional and off- personal and academic
Executive Director, Student 2013 High 2015 1.4.2
shore campuses to Centre programs
engage with peers Director, CUPP Increase in number of
and community. University Librarian units and course that
TUU President offer flexible delivery
Delivery of Diploma
2015 Medium
of General Studies in
16additional/alternative
locations/sites/modes
Improved resourcing of
support services to
provide support in
Sydney, and improved
access to support
services for offshore
and remote students.
5.3 Increase 5.3.1 Develop an Engage UTAS Executive Director, Student Number of students 2014 Medium Open to Talent, S1.2, S3.4, C5
opportunities for strategy to promote targeted Centre that participated in
work placements, opportunities for students to Dean/Director/Principal of student exchange, L&T Strategic Plan 2012-
participate in student exchange, Faculties and Institutes 2014, 3.2c & d; 4.3b, c & e
work-integrated volunteering, work-
internship, volunteering, work- University Librarian
learning, integrated learning, accelerated TUU President integrated learning and
UTAS Library Strategic Plan
internships, learning programs, leadership community
2013-2015, Students, 2.3
accelerated programs and community engagement engagement activities
learning programs activities. Number of students
and volunteering in that participated in
the University, practicums and
industry and internships
community.
5.4 Ensure that 5.4.1 Ensure student facilities and COO Usage/availability 2013 High Open to Talent, E2.2
student facilities spaces, formal and informal learning DVCSE figures for student
are well and teaching spaces are well CIO, ITS facilities L&T Strategic Plan 2012-
University Librarian 2014, 1.2 c
maintained and maintained and upgraded and provide
Executive Director, Student Student Spaces and
upgraded. access for students with disabilities. Centre Facilities Survey
Social Inclusion Plan 2013-
Director, CUPP 2015, 3.6
Dean, Director, Principal of
Faculties and Institutes
TUU President
5.4.2 Consolidate and update COO Accommodation 2013 Medium Open to Talent, S 5.4, E.2.2
accommodation facilities to ensure DVCSE figures
these are well maintained and TUU President Student Spaces and
Associate Director,
upgraded and affordable. Facilities Survey
Accommodation Services
175.4.3 Ensure catering facilities are of a COO Review of catering 2014 Medium Open to Talent, S5.4, E2.2
high quality. DVCSE facilities
Associate Director,
Student Spaces and
Accommodation Services
Facilities Survey
5.4.4 Commit to well-maintained COO Review campus 2014 Medium Open to Talent, E2.2
campus parking facilities and transport DVCSE parking facilities
options so that students are not Review student
disadvantaged. transport options
Student Spaces and
Facilities Survey
5.5 Ensure that the 5.5.1 Provide students with access to COO Usage/accessibility 2013 Medium Open to Talent, E5
learning infrastructure and support in all DVCSE figures for all libraries
University Librarian L&T Strategic Plan 2012-
environment is libraries. Student Spaces and
well resourced, Facilities Survey 2014, 1.2 c
accessible and Library Client Survey UTAS Library Strategic Plan
safe.
2013-2015, Campuses and
Infrastructure, 1.1, 1.2
5.5.2 Provide students with access to COO Usage figures for ITS 2013 High L&T Strategic Plan 2012-
infrastructure and support for ITS DVCSE support 2014, 1.2 c
activities and resources. CIO, ITS
5.5.3 Develop an application for Head, Commercial Services Application developed 2013 High Equity and Diversity Principles
mobile devices that provides easy and Development and available to
access for students to the institutional students
database of physical spaces, including
details on accessibility
5.5. 4 Commit to Wi-Fi access and COO Review wireless access 2013 Medium UTAS Library Strategic Plan
computer availability across all DVCSE and computer 2013-2015, Campuses and
campuses. University Librarian availability Infrastructure, 2.2
CIO, ITS Student Spaces and
TUU President Facilities Survey
Library Client Survey
185.5.5 Align timetabling processes to COO Review timetabling 2013 Medium
student learning ensure students have DVCSE processes
access to well managed courses. Deans/Directors/Principal of Student Spaces and
Faculties and Institutes Facilities Survey
5.5.6 Ensure video conferencing COO Student Spaces and 2013 High
processes provide students with an DVCSE Facilities Survey
integrated learning environment. CIO, ITS
5.6 Ensure that all 5.6.1 Ensure students are supported by DVCSE % of units with a 2013 High Open to Talent, S 3.6
students, including a suite of online resources, including Deans/Directors/Principal of MyLO Online
distance students the Learning Management System, Faculties and Institutes Presence (MOP) L&T Strategic Plan 2012-
Director, CUPP 2014, 1.2 c & d, 3.3 c
are supported in MyLO.
Head, TILT
the online University Librarian Social Inclusion Plan 2013-
environment. TUU President 2015 1.4.2
UTAS Library Strategic Plan
2013-2015, Students ,3.1
5.6.2 Ensure students are provided DVCSE Staff and student 2013 Medium Open to Talent, S 3.6
with accessible open educational Deans/Directors/Principal of feedback on use of
resources (OERs) and MOOCs for Faculties and Institutes OERs and MOOCs L&T Strategic Plan 2012-
online and blended learning. 2014, 3.3b
5.6.3 Offer targeted support and University Librarian Feedback on access 2014 Medium UTAS Library Strategic Plan
guidance services online so that CIO, ITS and support to services 2013-2015, Students 1.1, 2.1,
students are supported with a range of Executive Director, Student online 2.2
Centre
blended learning opportunities.
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