Strategic Priorities Plan 2020/21 Report - Re: Item No. 3 - Presentation ...
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Re: Item No. 3 Strategic Priorities Plan 2020/21 Report
ENGAGING RESIDENTS
Understanding priorities of residents is the foundation of
evidence-based decision making.
To gauge satisfaction with
CITIZENS SURVEY municipal services
To better understand
SHAPE YOUR BUDGET spending priorities of
residents
1 Strategic Priorities Plan Report 2020/21
WHAT WE HEARD
2019 Shape Your Budget
Visited nine locations across the municipality, with a focus on diversity.
55% increase in survey respondents vs 2018.
65% were very satisfied or satisfied with municipal service delivery.
VERY VERY
S AT I S F I E D S AT I S F I E D D I S S AT I S F I E D
3% 62% 5%
2 Strategic Priorities Plan Report 2020/21
W H AT W E H E A R D
Rated the most important
SOCIAL DEVELOPMENT Council Priority
Rated the second most
SERVICE DELIVERY important Council Priority
46%
56%
Believe they receive
34%
Want an increase in
Want taxes and fees
maintained
very good or good municipal services even
value for their taxes if it means increases to
tax or fees
20%
Want to see a decrease
3 Strategic Priorities Plan Report 2020/21
OUR STRATEGIC PLAN
VISION COUNCIL
The Halifax Regional Municipality’s vision for the future PRIORITY
is to enhance our quality of life by fostering the growth
of healthy and vibrant communities, a strong and
AREA S
diverse economy, and a sustainable environment.
ECONOMIC DEVELOPMENT
MISSION
We take pride in providing high-quality public service GOVERNANCE & ENGAGEMENT
to benefit our citizens. We make a difference.
HEALTHY, LIVEABLE COMMUNITIES
VAL U E S
Respect • Collaboration • Diversity & Inclusion • SERVICE DELIVERY
Integrity Accountability • Sustainability •
Evidence-Based Decision Making SOCIAL DEVELOPMENT
A D M I N I S T R AT I V E TRANSPORTATION
PRIORITY AREAS
Financial Stewardship • Our People • Service Excellence
4 Strategic Priorities Plan Report 2020/21
COUNCIL PRIORITY OUTCOMES ECONOMIC DEVELOPMENT GOVERNANCE & ENGAGEMENT HEALTHY, LIVEABLE COMMUNITIES SERVICE DELIVERY SOCIAL DEVELOPMENT TRANSPORTATION 5 Strategic Priorities Plan Report 2020/21
ECONOMIC STRATEGIC OBJECTIVES
DEVELOPMENT Attract and Retain Talent
Our goal is to be a sought after Promote and Maximize Growth
business destination where the Rural Economic Development
entrepreneurial spirit thrives and the
needs of the community are met. Focus on the Regional Centre
Supply of Industrial, Commercial and
Institutional Lands
Arts, Culture and Heritage
6 Strategic Priorities Plan Report 2020/21
ECONOMIC DEVELOPMENT
CURRENT & PLANNED INITIATIVES
• Welcoming Newcomer Action Plan
• Leverage Atlantic Immigration Pilot
Program (AIPP)
• Establish African Nova Scotia and
Mi’kmaq/Indigenous Peoples
Streams Under the Halifax
Connector Program
• Halifax Partnership Program
Relationship and Economic Growth
Plan
• African Nova Scotian Economic
Action Plan
7 Strategic Priorities Plan Report 2020/21
ECONOMIC DEVELOPMENT
CURRENT & PLANNED INITIATIVES
• Commercial Tax
• Musquodoboit Harbour Community
Development Plan
• Rural Land Use Management
Framework
• Centre Plan
• Cogswell District
• Regional Plan
• Industrial Lands
• Culture & Heritage Priorities Plan –
Sharing Our Stories
8 Strategic Priorities Plan Report 2020/21
ECONOMIC DEVELOPMENT
KEY PERFORMANCE INDICATORS
LABOUR FORCE1 N E T I M M I G R AT I O N 1
241,000
2017
4,427
2017
249,000
2018
5,405
2018
GROSS DOMESTIC PRODUCT ($BILLION)1
18.89B 19.19B
2017 2018
9 Strategic Priorities Plan Report 2020/21 1 Source Halifax PartnershipECONOMIC DEVELOPMENT
KEY PERFORMANCE INDICATORS
Rural Economic Development
NET NEW RURAL VA L U E O F R U R A L
RESIDENTIAL UNITS CONSTRUCTION
500 250
471
Number of Units
Dollars (Millions)
400 422 200
$205
$180
300 150
310
$138 $131
200 238 100 $121
100 50
0 0
2015 2016 2017 2018 2014 2015 2016 2017 2018
10 Strategic Priorities Plan Report 2020/21ECONOMIC DEVELOPMENT
KEY PERFORMANCE INDICATORS
Focus on the Regional Centre
P O P U L AT I O N 1 VA L U E O F C O N S T R U C T I O N
IN THE REGIONAL CENTRE
2018 430,512 500
Dollars (Millions)
400 $427
2017 421,968
300
2016 414,020 $292 $282
$254
200
$200
2015 408,046
100
2014 407,059
0
2014 2015 2016 2017 2018
1 Source: Statistics Canada:
11 Strategic Priorities Plan Report 2020/21 Table: 17-10-0135-01ECONOMIC DEVELOPMENT
KEY PERFORMANCE INDICATORS
Supply of Industrial, Commercial and Institutional Lands
INDUSTRIAL LOT INVENTORY INDUSTRIAL BUILDINGS INVENTORY
V S . PA S T M A R K E T D E M A N D V S . AVA I L A B I L I T Y R AT E 1
Available Lots Historic Peak Demand Building Inventory Availability Rate (%)
13.00 12%
> 20
Inventory (Million ft2)
Lot Size (Acres)
10–20 12.50 9%
5–10
3–5 12.00 6%
1.5–3
11.50 3%
< 1.5
0 2 4 6 8 10 12 11.00 0%
2014 2015 2016 2017 2018 2019
Number of Lots
12 Strategic Priorities Plan Report 2020/21 1 Source: CBRE Research, 2019ECONOMIC DEVELOPMENT
KEY PERFORMANCE INDICATORS
Arts, Culture and Heritage
M U N I C I PA L G R O S S D O M E S T I C M U N I C I PA L J O B F I G U R E S –
P R O D U C T – C U LT U R A L S E C T O R 1 C U LT U R A L S E C T O R 1
525
2018 7,302
$514
500 $506 2017 7,570
Dollars (Millions)
$496
2016 7,369
475 $480
$472 2015 7,280
450
2014 7,511
4000 5000 6000 7000 8000
425
2013 2014 2015 2016 2017 Jobs
1 Source: Cultural Statistics Strategy
13 Strategic Priorities Plan Report 2020/21 (CSS) - Consortium and ProgramGOVERNANCE STRATEGIC OBJECTIVES & ENGAGEMENT Municipal Governance The goal of our governance and Communications communication is to provide citizens Public Engagement every opportunity for public engagement, and to encourage Fiscal Responsibility appropriate stewardship of our municipal affairs. 14 Strategic Priorities Plan Report 2020/21
GOVERNANCE & ENGAGEMENT CURRENT & PLANNED INITIATIVES • Risk Management • Charter Amendments • Corporate Priorities Report Development • Long-Term Capital Planning • Public Appointment Policy • Meaningful Partnerships 15 Strategic Priorities Plan Report 2020/21
GOVERNANCE & ENGAGEMENT SUCCESSES • Audit Committee Enhancements • Multi-district Facility Management • 2020/21 Budget and Business Plan Consultation • Communications Strategies To Support Public Consultation 16 Strategic Priorities Plan Report 2020/21
GOVERNANCE & ENGAGEMENT
KEY PERFORMANCE INDICATORS
60%
Percent of business plan work is
58%
Percent of enterprise risks exceed the
complete or will be complete on risk tolerance threshold2
schedule (Council Priorities)1
83%
Percent of respondents feel that the
73% Increase
from 65%
Percent of respondents feel that they receive
Halifax Regional Municipality provides good value for their tax dollars3
sufficient tools and information to allow
for meaningful participation and
engagement with the municipality3
1 2018/19
2 2019/20
17 Strategic Priorities Plan Report 2020/21 3 Source: 2018 Citizen SurveyHEALTHY, STRATEGIC OBJECTIVES LIVEABLE Public Safety COMMUNITIES Energy and Environment Our goal is to provide a safe, Recreation and Leisure liveable and sustainable community Community Wellbeing that encourages public engagement and participation in civic life. 18 Strategic Priorities Plan Report 2020/21
H E A LT H Y, L I V E A B L E C O M M U N I T I E S CURRENT & PLANNED INITIATIVES • Emergency Preparedness • Public Safety Strategy • Fire Safety Maintenance Inspections • Cogswell District Energy • Flood Risk Reduction Strategies • Flood Risk Reduction 19 Strategic Priorities Plan Report 2020/21
H E A LT H Y, L I V E A B L E C O M M U N I T I E S CURRENT & PLANNED INITIATIVES • Watershed Management & Water Quality Monitoring • Emerald Ash Borer Plan • Organics Management Infrastructure • HalifACT 2050: Acting on Climate Together 20 Strategic Priorities Plan Report 2020/21
H E A LT H Y, L I V E A B L E C O M M U N I T I E S CURRENT & PLANNED INITIATIVES • Long-term Aquatic Strategy • Recreation Fee Review • Library Branch Accessibility • Parkland • Food Action Hub • Library Food Programming Upgrades 21 Strategic Priorities Plan Report 2020/21
H E A LT H Y, L I V E A B L E C O M M U N I T I E S
SUCCESSES
• Hurricane Dorian Response • Council Declares Climate Emergency
• Sexual Violence Strategy - Draw the • Wanderers Grounds
Line Campaign
• North American Indigenous Games –
• Practise Using Safety at Home Beazley Field Upgrades
(PUSH) Program
• Library FoodSmart Project
• Drones And Heavy Urban Search And
• Naloxone Support Through Library
Rescue Program
• Mobile Food Market
• Low-carbon Innovation Centre (LC3)
• Food Action Hub
• Urban Tree Planting
• Common Roots Garden
• Master Composter Recycler Program
22 Strategic Priorities Plan Report 2020/21H E A LT H Y, L I V E A B L E C O M M U N I T I E S
KEY PERFORMANCE INDICATORS
Public Safety
74%
Index of resident perception of safety in 20181
67.3%
The crime severity index
2.3
Residential fire-related injuries per capita
96.3%
The violent crime severity index
1.54
Residential structural fires with losses
56.7%
The non-violent crime severity index
per capita
23 Strategic Priorities Plan Report 2020/21 1 Source: 2018 Citizen SurveyH E A LT H Y, L I V E A B L E C O M M U N I T I E S
KEY PERFORMANCE INDICATORS
Energy and Environment
58.9%
Percent of single- and multi-use
Decrease
of 2.3%
residential solid waste was diverted1
24 Strategic Priorities Plan Report 2020/21 1 Source: 2018/19H E A LT H Y, L I V E A B L E C O M M U N I T I E S
KEY PERFORMANCE INDICATORS
Recreation and Leisure
98%
Satisfaction rating with the
99%
Satisfaction rating with the
municipality park experience1 library experience1
42.9
Library uses per capita in 20182
1,260 Increase
from 1,231
Hectares of maintained and natural parkland in
the municipality per 100,000 people in 2018/19
1 Source: 2018 Citizen Survey
25 Strategic Priorities Plan Report 2020/21 2 Source: 2018/19H E A LT H Y, L I V E A B L E C O M M U N I T I E S
KEY PERFORMANCE INDICATORS
Community Wellbeing
PEOPLE SERVED BY THE
38%
MOBILE FOOD MARKET
Increase
from 19%
2016 2,560
Percentage of survey respondents said they
believe quality of life in the municipality has
improved in the past 5 years1
2017 3,633
2018
0
5,412
1,000 2,000 3,000 4,000 5,000 6,000
94.9%
Compliance to noise, property
standards, yard maintenance and
zoning by-laws2
1 Source: 2018 Citizen Survey
26 Strategic Priorities Plan Report 2020/21 2 Source: 2018/19SERVICE STRATEGIC OBJECTIVES
DELIVERY Service to Our Business
Service to Our People
Our goal is to meet the needs of the
people we serve, resulting in greater Innovation
satisfaction with, and confidence in,
the municipality.
27 Strategic Priorities Plan Report 2020/21SERVICE DELIVERY CURRENT & PLANNED INITIATIVES • Regulatory Modernization • Customer Relationship Management (CRM) Delivery and Implementation - Preparation Phase • Permit Management • Common Recreation System 28 Strategic Priorities Plan Report 2020/21
SERVICE DELIVERY
SUCCESSES
• Implemented a New Low-Density • Making Strides On Social Media
Permit Review Process
• Implementation of Shape Your Budget
• Created a New Planning Application
Circulation Process • Launch of French-Language Microsite
for Halifax.ca
• Launched the Affordable Access
Program • Library Website Re-Launch
• Doubled the Low-Income • Customer Convenience Initiatives at
Transit Pass Program Our Libraries
• Department of Community Services • Launch of Mass Notification System
Pass • Halifax Civic Innovation Outpost
• Removal of Access-A-Bus Time of • Innovations in Parking Technology
Weekend & Time of Day Restrictions
29 Strategic Priorities Plan Report 2020/21SERVICE DELIVERY
KEY PERFORMANCE INDICATORS
81%
Overall satisfaction with the delivery
of municipal services1
393,885
Calls received at the Citizen Contact
Decrease
from
430,875
Centre in 2018/19
30 Strategic Priorities Plan Report 2020/21 1 Source: 2018 Citizen SurveySOCIAL STRATEGIC OBJECTIVES DEVELOPMENT Social Infrastructure Our goal is to ensure communities Accessible Community have access to social infrastructure Housing and Neighborhoods that supports all segments of the community. Equity and Inclusion 31 Strategic Priorities Plan Report 2020/21
SOCIAL DEVELOPMENT CURRENT & PLANNED INITIATIVES • Social Policy Framework • Regulatory Barriers • Library Services • Housing Reports And Regulations • Library Accessibility Improvements • Amendments To By-Law M-200 • Accessibility Act • Accessible Street Infrastructure • Bus Stop Accessibility & Improvement 32 Strategic Priorities Plan Report 2020/21
SOCIAL DEVELOPMENT SUCCESSES • Implementation of the Public Safety Strategy • Less Than Market Value Property Sales • Youth Services Plan • Affordable Access Program • Inclusion Programming • No Cost Programs and Equipment Loans • Density Bonusing • Tax Relief for Non-Profit Housing • Rainbow Crosswalks 33 Strategic Priorities Plan Report 2020/21
SOCIAL DEVELOPMENT
KEY PERFORMANCE INDICATORS
$76,500
TA X R E L I E F F O R H O U S I N G
Four capital grants were awarded to four
non-profit housing organizations that
provide affordable and supportive housing
$492,148
2017
$10,000 $691,078
2018
Awarded for two community grants
for diversity and inclusion
34 Strategic Priorities Plan Report 2020/21TRANSPORTATION STRATEGIC OBJECTIVES
Interconnected, Sustainable and
Our goal is to create an integrated,
Strategic Growth
multimodal, long range plan to move people
and goods around our municipality in A Well-Maintained
Transportation Network
support of neighbourhoods, communities &
economic growth. A Safe and Accessible
Transportation Network
Pedestrian Safety
35 Strategic Priorities Plan Report 2020/21T R A N S P O R TAT I O N
CURRENT & PLANNED INITIATIVES
• Bayers Road Transit Priority Streetscaping Plan
Corridor
• Improving Transportation Capital
• Implementation of the Higher Order Works Planning
Transit Study
• A New Strategic Road Safety
• Launch of Regional Centre All Framework
Ages and Abilities Bike Network
• Updating the Winter Works Service
(AAA)
Standards
• Windsor Street Exchange Is Now
Funded
• Developing a Long-Term
36 Strategic Priorities Plan Report 2020/21T R A N S P O R TAT I O N
SUCCESSES
• Increase In Transit Ridership Growth • Implementation of the Rural Transit
Funding Program
• Implementation of Integrated Mobility
Plan • The Moving Forward Together Plan
• Gottingen Street Completes Streets • Hurricane Dorian Rapid Response
Project
• Intersection Safety Audits
• Implementation of Bedford Highway
• Traffic Calming and Visibility
Functional Plan
Enhancements
• Barrington Complete Streets Project
• Tactical Urbanism Program Launched
• Spring Garden Streetscaping Project
37 Strategic Priorities Plan Report 2020/21T R A N S P O R TAT I O N SUCCESSES WE DELIVERED ON MAJOR TRANSPORTATION PROJECTS Coordination and Integration of the Quinpool, Belmont on the Arm, and Marlborough CN Bridges Rehabilitation Work Phase 1 Forest Hills Parkway Multi-Use Pathway South Park Street Protected Bikeway Barrington Street Transit Priority and Bikeway Main Street Transit Priority New traffic signals at Kearney Lake at Larry Uteck, and Wright at Wilkinson Wanda & Tobin Street Stormwater Upgrades, New Sidewalk and Bridge Replacement Moirs Mill Bridge Replacement 38 Strategic Priorities Plan Report 2020/21
T R A N S P O R TAT I O N
KEY PERFORMANCE INDICATORS
A Well-Maintained Transportation Network
58.1%
Percent of Roads Rated Good or
Increase
from 51.1% 78.5%
Percent of Sidewalks Rated Good
Very Good1 or Very Good2
1 Source: 2018/19 compared to 2017/18
39 Strategic Priorities Plan Report 2020/21 2 Source: 2018/19T R A N S P O R TAT I O N
KEY PERFORMANCE INDICATORS
Interconnected, Sustainable, and Strategic Growth
MODE SHARE OF
6.5%
T R A N S P O R TAT I O N T O W O R K
Cyclist
1.0% Pedestrian
9.0% Increase in transit system-wide ridership
4.5%
Transit
13.0%
Increase in revenue from ridership
Auto
77.0%
87%
Percentage of residents with 500m of a transit
stop within the Urban Transit Service Boundary
40 Strategic Priorities Plan Report 2020/2141 Strategic Priorities Plan Report 2020/21
ADMINISTRATIVE PRIORITY OUTCOMES FINANCIAL STEWARDSHIP OUR PEOPLE SERVICE EXCELLENCE 42 Strategic Priorities Plan Report 2020/21
FINANCIAL STRATEGIC OBJECTIVES
STEWARDSHIP Risk Management Framework
Strategic, Multi-Year Business and
We manage public funds equitably, Budget Plans
sustainably, with integrity.
Financial Position
43 Strategic Priorities Plan Report 2020/21FINANCIAL STEWARDSHI P CURRENT & PLANNED INITIATIVES • Maturity Assessment and Operational Risk Governance • 20-Year Planning Model • Enhance Management Reporting to Support Operational Decision-Making • Implementation of Asset Management Plans • Revenue Management Solution 44 Strategic Priorities Plan Report 2020/21
FINANCIAL STEWARDSHI P SUCCESSES • Enterprise Risk Management • Strategic Priorities Plan Report • Investment Policy Changes • Cost Analysis and Restructuring • Money Belt Program 45 Strategic Priorities Plan Report 2020/21
OUR PEOPLE STRATEGIC OBJECTIVES
Engaged Workforce
The Halifax Regional Municipality is
a workplace that inspires our people Diverse and Inclusive Environment
to provide great service to the
communities we serve. Healthy and Safe Workplace
46 Strategic Priorities Plan Report 2020/21OUR PEOPLE CURRENT & PLANNED INITIATIVES • Employee Engagement • Developing and Supporting Leaders • Mentorship Program • Hiring Strategy • Employment Equity Program Implementation • Accessibility Strategy • Healthy and Safe Workplace • S.A.F.E.R. Leadership Model 47 Strategic Priorities Plan Report 2020/21
OUR PEOPLE SUCCESSES • Equitable access to municipal services • Towards Bias-Free Practices Training • Workplace Safety Assessments Completed 2018/19 48 Strategic Priorities Plan Report 2020/21
OUR PEOPLE
KEY PERFORMANCE INDICATORS
2,413
Corporate training courses
389
Diversity and Inclusion training
completed during 2018/19 session participants during 2018/19
51.44% 831
Percent of positions were filled Flu clinic participation 2018/19
internally1
49 Strategic Priorities Plan Report 2020/21 1 Source: 2018/19SERVICE STRATEGIC OBJECTIVES
EXCELLENCE Performance Excellence
Inclusive Community Engagement
Our community receives the
services it values.
50 Strategic Priorities Plan Report 2020/21SERVICE EXCELLENCE CURRENT & PLANNED INITIATIVES • Library One Desk Customer Service • Performance Excellence Culture • Accessible Information and Communication 51 Strategic Priorities Plan Report 2020/21
SERVICE EXCELLENCE SUCCESSES • Corporate Customer Service Strategy • HR Telephony Solution • Customer Service Surveys 52 Strategic Priorities Plan Report 2020/21
SERVICE EXCELLENCE
KEY PERFORMANCE INDICATORS
90%
Accuracy and Quality of Service Results
(Customer Service Centres)1
53 Strategic Priorities Plan Report 2020/21 1 Source: 2019/20You can also read
