STRATEGIC PLAN STRATEGIC PLAN 2018 - 2021 2019 - 2022 - COMMUNITY LEGAL SERVICE - Ballarat & Grampians Community Legal Service
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MUNITY LEGAL SER
BALLARAT & GRAMPIANS
COMMUNITY LEGAL SERVICE
STRATEGIC PLAN
2018 – 2021
STRATEGIC PLAN
2019 – 2022
LLARAT & GRAMPIAN
Strategic
Plan 2019 – 2022
BALLARAT & GRAMPIANS COMMUNITY LEGAL SERVICE
MMUNITY LEGAL SERVI
Strategy Context Ballarat & Grampians Community Legal Service (BGCLS) Strategy 2019-
2022 has been informed by structured workshopping and consultation with
our Committee of Management, staff, volunteers and other stakeholders
and with the expertise of a consultant with extensive experience working
with the community sector and our Legal Service more broadly.
In developing our Strategy 2019-2022 we applied our values of inclusivity,
collaboration and accountability to inform our priorities about who we
assist and how we would further enhance this into the future.
Through our strategic planning process, we identified 7 key priorities.
These 7 priorities will enable us to deliver appropriate and relevant legal
services based on the needs of the community.
Who we are BGCLS is a not-for-profit organisation providing free legal advice,
information and community legal education to people who live, work or
study in the Central Highlands and Wimmera regions of Victoria.
BGCLS assists not only with individual legal matters, but also more broadly
in community development, community legal education, capacity building
and law and policy reform projects based on the needs of our community.
We actively work in partnership wherever possible, with government,
Victoria Legal Aid and other publicly funded legal assistance service
providers, pro bono contributors, the private legal profession, community
services agencies and other community partners to ensure the best
outcomes for their clients and community.
Why we exist Community Legal Services exist to provide assistance to vulnerable
and disadvantaged clients within their communities, specifically those
individuals who cannot afford private legal representation and who are
unable to obtain legal aid funding. We are often the first point of contact
for people seeking assistance or their last resort when all other attempts to
seek legal assistance have failed.
Funding BGCLS receives Commonwealth and State Government funding and seeks
alternative funding options such as philanthropic funds for specialised
programs.
Acknowledgment of Country
BGCLS Acknowledges the Traditional Owners of the region we service, their
diversity, histories, knowledge and their continuing connections to land, water
and community. We pay our respects to all Aboriginal and Torres Strait Islander
Peoples, their Elders past, present and emerging.LLARAT & GRAMPIAN
StrategicPlan 2019 – 2022
BALLARAT & GRAMPIANS COMMUNITY LEGAL SERVICE
MMUNITY LEGAL SERVI
Our Vision Our Purpose Our Values
Striving for an informed Providing high quality Integrity, respect,
community with access to professional legal inclusivity, confidentiality,
justice through the law. services, education, accountability,
support and advocacy to collaboration.
promote inclusion and
enhance collaboration.
WHAT DO OUR VALUES MEAN?
Values What does this mean for BGCLS?
Integrity Demonstrating honesty and trustworthiness in all aspects of our
work, being ethical at all times
Respect Treating our clients, volunteers, staff and partners with respect and
valuing what each has to say and contribute
Inclusivity Embracing our differences, encouraging all communities to
support and access our service
Confidentiality Ensuring privacy for all clients in all aspects of our work
Accountability Demonstrating high quality and professional services, being
responsible for our work, our successes and our challenges
Collaboration Working together with our clients, volunteers, partners and
communities to achieve sustainable change
Priority 1 Deliver high quality legal services
Priority 2: Deliver innovative and holistic non-legal services
Priority 3: Enhance prevention and intervention advocacy for family violence
Priority 4: Build / strive for a sustainable not for profit business mode
Priority 5: Be accessible to and inclusive of all of our communities
Priority 6: Deliver client centred collaborative service planning
Priority 7: Provide a safe and supportive organisational cultureLLARAT & GRAMPIAN
Strategic Plan 2019 – 2022
BALLARAT & GRAMPIANS COMMUNITY LEGAL SERVICE
MMUNITY LEGAL SERVI
OUR PRIORITIES
Priority 1 - Deliver high quality legal services
We will: Over the next three years:
1
• meet the ongoing needs of the • agree on scope of services in terms of
community in planning, service provision legal matters (including priority matters)
and reviews and timing of CLC intervention (early vs crisis)
• use flexible, responsive and innovative • inform / educate client-referring
techniques to meet the changing needs of organisations about their scope, preferred
the community service access channels and client
• promote early intervention and targeted eligibility
community legal education • greater access to legal services to
• engage in targeted and appropriate law communities outside the Ballarat Local
reform to broaden the impact of legal Government Area
change across the community • conduct service mapping and identify
hot spots
• enhance preventative education and
services based on specific community need
• have a strong, visible presence in
law reform
Priority 2 - Deliver innovative and holistic
We will:
non-legal services
Over the next three years:
2
• invest in and deliver non-legal • provide a comprehensive and holistic
services to support our clients approach to a client’s circumstances
• adopt a more holistic approach to and needs
resolving people’s legal problems • provide opportunities to work closely
• ensure greater collaboration and with other service providers to address
cooperation between legal and all of a person’s legal and non-legal
non-legal services problems as part of a more holistic
approach to service delivery
• identifying systematic issues that create
problems for clients, and for services in
their efforts to meet client needs.LLARAT & Strategic GRAMPIAN
Plan 2019 – 2022
BALLARAT & GRAMPIANS COMMUNITY LEGAL SERVICE
MMUNITY LEGAL SERVI
OUR PRIORITIES
Priority 3 - Enhance prevention and intervention
We will:
advocacy for family violence
Over the next three years:
3
• design strategies to change harmful • work with clients to assess their risk and
attitudes towards women, promote gender manage their safety by providing ongoing
equality and encourage respectful non-legal support
relationships • provide court advocacy and legal
• support people experiencing family assistance across regional courts and towns
violence, with the aim of stopping in our catchment
early signs of violence from escalating, • source resources to expand the Community
and preventing a recurrence of violence Legal Education program to regional
• find pathways for integrated services for schools
family violence • work collaboratively to promote prevention
• advocate for the rights of people affected messages
by family violence through law reform • provide intervention services to enhance
and policy access to the legal system and improve
• address geographical isolation for victims client outcomes
of family violence and early intervention • engage in family violence networks
programs • maintain White Ribbon Workplace
• increase awareness about the prevalence accreditation
and impact of family violence on women • ensure all staff believe an intersectional
and children approach is important to their work and
feel confident they understand how to
apply it in their workLLARAT & Strategic GRAMPIAN
Plan 2019 – 2022
BALLARAT & GRAMPIANS COMMUNITY LEGAL SERVICE
MMUNITY LEGAL SERVI
OUR PRIORITIES
Priority 4 - Build / strive for a sustainable not for profit
We will:
business model
Over the next three years:
4
• invest in strong local, regional and state • diversify funding opportunities
level partnerships • develop a clear and cohesive business
• invest in increasing community support model
• embed improved sustainability into our • investigate options for increasing
business model accessibility in outer regional areas
Priority 5 - Be accessible to and inclusive of all
We will:
of our communities
Over the next three years:
5
• provide services that are accessible • undertake the Rainbow Tick Accreditation
and inclusive of the diverse needs of program
our community • complete a Reconciliation Action Plan
• be culturally appropriate and mindful • undertake a sector engagement and
with our service provision service design review
• undertake regular, organisation
wide training
• provide appropriate translating services
for clients where requested
• ensure physical facilities are accessible
for clients accessing appointments or
community based legal education
• provide multiple referral pathways,
targeted from multiple sourcesLLARAT & StrategicGRAMPIAN
Plan 2019 – 2022
BALLARAT & GRAMPIANS COMMUNITY LEGAL SERVICE
MMUNITY LEGAL SERVI
OUR PRIORITIES
Priority 6 - Deliver client centred collaborative
We will:
service planning
Over the next three years:
6
• use a client-centred model of service • embed monitoring and evaluation methods
evaluation across the whole of organisation
• use our monitoring and evaluation • review and update the Legal Needs
framework to guide decision making and Analysis
resource allocation • establish strong partnerships and project
• further develop partnerships with other opportunities with diverse communities
Community Legal Centres and all • undertake a partnership review
stakeholders
• enhance existing partnerships to progress
collaborative work
Priority 7 - Provide a safe and supportive
We will:
organisational culture
Over the next three years:
7
• foster a positive workplace environment • ensure staff have ongoing professional
• attract and retain highly skilled staff development opportunities
• recognise and value diverse skills, • provide open and transparent
culture and backgrounds of people in communication
the workplace • provide staff with rotation or source
• encourage workplace cultures that professional secondments to provide staff
support family friendly arrangements and with opportunities to broaden their
work environments for men and women experience and skills
• be an employer of choice • develop a set of agreed team behavioursBALLARAT & BALLARAT &
GRAMPIANS GRAMPIANS
COMMUNITY
COMMUNITY LEGAL SERVICE
LEGAL SERVICE
5 Chancery Lane, Ballarat Vic 3350
PO Box 547 Ballarat Vic 3353
BALLARAT & GRAMPIANS T: 03 5331 5999 • F: 03 5331 8239 • Freecall: 1800 466 488
E: reception@bgcls.org.au • W: www.bgcls.org.au
COMMUNITY LEGAL SERVICE DX35015 Ballarat
ACN A0018716c.
Funded by
This CLC is funded and supported by
Victoria Legal AidYou can also read
