St Mabyn Managed Letting Service 2020 - From a family owned business since 1912 - Hoburne
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St Mabyn
Managed Letting
Service 2020
From a family owned business since 1912
HOLIDAY HOME OWNERSHIP
Welcome to the Hoburne
Managed Letting Service
Did you know your holiday home could be earning you money
when you are not there?
Simply letting your holiday home for the times you are not there
could give you an income that goes towards your site fees.
A hassle-free service Easy to set up
We have a wealth of experience when it comes to To take advantage of this service read through
letting holiday homes and our experienced teams our guide, follow the simple steps and you
are there every step of the way, looking after both could be on your way to earning money from
your holiday home and your letting income. your holiday home.
Why let with Hoburne?
We have created a letting service to help you • The customer care team will handle all of
offset the running costs of your holiday home. the bookings for you
Our teams on park will take care of everything • We have a dedicated housekeeping and
when you let your holiday home with us - right maintenance team on site seven days a week
down to the smallest detail, making sure your • Our on park reception team will look after
experience is effortless and hassle-free: key handling, check in and customer care
• Part of the Hoseasons Autograph Range • We act as your agent on your behalf.
• Our dedicated holidays marketing team will
give your holiday home maximum exposure
You can let your holiday home for All holiday homes are normally eligible to join the Managed
Letting Service. Your holiday home will be inspected by one of
just a few weeks or for the whole
our park representatives to agree its suitability to join the service
48 week season, it’s a completely – and your home will be graded. The grade will determine the
flexible and hassle-free service. price at which your holiday home will be marketed.
For further information please visit Reception
2 3
Letting charges explained
We simply take the hassle away by dealing with every aspect of letting your holiday home from marketing
to cleaning your home ready for your own arrival. See below for what we cover in our letting service.
Marketing support: Holidaymaker benefits: Administration:
• Digital advertising e.g. website • Reception service • Payment collection
• Offline marketing e.g. printed leaflets • Call out service • Customer correspondence
• Hoburne holiday brochure • Welcome hamper • Booking service
• Hoseasons Autograph Range • Dog treats for pet lodges • Allocated park representative to
manage your account
Housekeeping: Maintenance: • Key handling
• Cleaning service • Pre-arrival checks
• Linen service
Our charges Commission of 22% + VAT on the total booking value.
£85 cleaning, linen and welcome pack cost per booking.
What’s next?
All you need to do is: What we will do:
Step 1: Complete and sign the enclosed Managed Letting Service Step 4: On receiving your form our park letting representative will
Agreement Form, with your details and your holiday home details. visit your holiday home to check its suitability for letting and grade
it accordingly.
Step 2: Tick the dates on the attached form that you wish Hoburne
to let your holiday home for, the form is located on the back of the Step 5: If any additional work is necessary before letting, we will
Managed Letting Service Agreement Form. advise you and send a quote for the works. You will need to give us
authorisation to go ahead with the work, or if you prefer you may
Step 3: You need to make sure you have the relevant safety
decide to do the work yourself. In this instance we would require
documentation and certificates required to let your holiday home.
all the relevant safety documents from your contractor, before work
These include; gas certificates (if applicable), electric, portable
could commence.
appliance test and holiday home insurance. We will be more than
happy to arrange and carry out these tests on your behalf*. Step 6: Once the work has been completed, your holiday home
will be approved for letting. We will send you a letter confirming
the grade and dates made available for the season.
Step 7: We will upload your holiday home to our booking system
and make it available to let.
For further information please visit Reception
NB: Please do not assume your holiday home is being managed until you receive confirmation from us in writing.
4 *The cost of any checks that we arrange will be applied to your owners account. 5
Frequently asked questions Everything you need to know about letting
How much could I earn? When do I get paid for my letting We are committed to providing you with all the information you Television Licence
need to ensure that managed letting is right for you. Please read
This will depend on the grade of your holiday home and the and how? the points below carefully.
Every holiday home must have a flat screen colour television with
number of weeks you let it. We always endeavour to earn you In December of every year all letting income earned will be digital channels or a Freeview box. If you let your holiday home
the maximum amount of income possible. You will no doubt be either through Hoburne or privately, you should purchase an
allocated against the following years site fees. A statement will Gas & Electricity and Water
aware from your own holiday experience that the holiday market be sent to you advising any credit or debit values on your account. additional licence for your holiday home. For details on TV
The amount of gas and electricity is recorded for your holiday home
is extremely competitive, therefore, in an effort to let your holiday In case of debit, the balance will need to be paid by 31st Licence requirements, please contact TV Licensing Authority –
and invoiced twice a year. If your holiday home runs on gas bottles,
home we may offer discounts which will affect the amount of December each year. In case of credit, you can have the value www.tvlicensing.co.uk.
these will be recharged to you as and when replacements are
income that you earn. We do assure you that all discounting credited to your bank account.
decisions are taken in a controlled manner with your best
needed. Water and sewerage charges apply. Cleaning Services
interests at heart. Are there certain things I have to have in Managed Letting Income We offer a wide range of housekeeping services including cleaning
What if I want to change my dates? my holiday home? Income is only payable if your holiday home is suitable to let
carpets, mattresses and upholstery, spring cleaning and outside
cleaning of your holiday home. We will advise you of the necessity
Yes, there is a standard inventory list that is required to be part of and will not be due for any period when your holiday home is
Please let us know of any changes you may want to make as soon of any of these services and the costs involved once we have
the Hoseason Autograph Range that should be in your holiday under repair, regardless of whether the repairs are as a result of
as possible. A minimum of four weeks notice is required for peak inspected your holiday home.
home. A full list of what is needed is included in this booklet. a Hoburne holidaymaker or private use. Your managed letting
managed letting dates. For any other dates a minimum of two
Should you require any of these items we can supply them for
weeks notice is required. All requests are subject to the availability
income is calculated after our fee of 22% + VAT of the gross Pets
you at an additional cost. booking value and cleaning, linen charge and repairs
of your holiday home. Should it already be booked then we You may wish to allow pets in your holiday home. Due to pet
are deducted.
reserve the right to refuse the change. All changes will be marked
What if something goes missing or gets allergies we will need to advertise to all guests that pets are allowed
as requests only and not confirmed unless you have received and have been in your holiday home. Therefore your holiday home
confirmation in writing of the changes. damaged whilst on Managed Letting? Repairs
will be sold as “Pet Friendly”. By doing so you accept that pets will
On the rare occasion when something does go wrong, we will During the season, replacements, repairs and cleaning services
be allowed to stay in your holiday home. Once a dog or pet has
contact you to let you know and send one of our maintenance may be needed to keep your holiday home at the required
stayed in your holiday home it can only be let as a “Pet Friendly”
team to rectify any issues. This may incur a charge. standard. Your park team will advise you of what needs to be done.
holiday home and cannot be reversed. We do not allow any dog
We’ll do our best to carry out repairs in the quickest time possible
breeds named in the Dangerous Dogs Act 1991 (as amended).
to minimise any loss of income. To support this aim, in all cases
where the cost of the repair is £120 or less, we’ll carry out the Owner Bookings
work without prior authorisation. We can’t guarantee that
After you, your friends and family have occupied your holiday home,
replacement furniture or fixtures will match with existing styles
you are responsible for cleaning it ready for letting and check out
or patterns and we reserve the right to substitute as necessary.
time is 10am. Please note that if the level of cleanliness does not
Should you wish to contract out repair work over £120, then an
meet the required standard, we will clean the holiday home and
up-to-date public liability insurance certificate must be provided
recharge you. We’ll always let you know if this happens.
before work commences. For electrical or gas work, proof of
regulatory qualifications are required.
Insurance
Safety Tests It is your responsibility to ensure that the holiday home is adequately
insured against loss, damage, and third party liability, with a policy
A valid electrical safety certificate issued by an NICEIC or ECA
limit of at least £5 million during managed letting (your current
registered electrician is required every three years. You must
policy may not automatically include this).
also have all electrical appliances tested and an annual Portable
Appliance Test certificate must be issued for each one. You must You MUST have adequate 3rd party insurance suitable for a holiday
also have an annual Gas Safety Test carried out by a suitably home which is commercially let and supply us with a copy of this
qualified engineer (should your holiday home have gas). Smoke upon request.
alarms, carbon monoxide detector and fire extinguisher (of at least
1kg dry powder with an indicator dial) must be installed in your
Smoking
holiday home and checked at least once a year. Should you require Only holiday homes that are non–smoking can enter our
any of these we can supply them for you at an additional cost. letting service. Any personal items over and above the required
inventory should be removed from your holiday home prior to
letting commencing, as Hoburne cannot be held liable for any
damage, breakage or losses.
For further information please visit Reception
6 7
Inventory list
This inventory list details the items which you are required to provide during your holiday home
managed letting period. Please contact your park team if you require further information.
Description Quantity Description Quantity
Smart TV 1 Toaster 1
Flat Screen TV 1 (per bedroom) Scissors 1
Dinner Plate* 6 or 8** Colander 1
Side Plate* 6 or 8** Glass Chopping Board 1
Cereal Bowl* 6 or 8** 3 Piece Pan Set 1
Coffee Mug* 6 or 8** Frying Pan 1
Glass Tumbler* 6 or 8** Mixing Bowl 1
Wine Glass 6 or 8** Fish Slice 1
Table Knife 6 or 8** Masher 1
Table Fork 6 or 8** Kitchen Tongs 1
Dessert Spoon 6 or 8** Slotted Spoon 1
Teaspoon 6 or 8** Cutlery Tray 1
Ceramic Oval Roaster 1 Solid Spoon 1
Ceramic Rectangular Roaster 1 Coasters 4 or 6**
Measuring Jug 1 Place Mats 4 or 6**
Vegetable Knife 1 Dustpan Set 1
Carving Knife 1 Broom 1
Bread Knife 1 Waste Bin 1
Corkscrew 1 Rectangular Bowl 1
Peeler 1 Mop Bucket 1
Can Opener 1 Mop 1
Grater 1 Clothes Airer 1
Microwave 1 Non Stick Oven Tray 1
Bedding - Single Duvet 2 or 4** Coat Hanger 15 or 20**
Bedding - King Duvet 1 or 2** Oven Gloves 1
Fire Extinguisher 1 DVD Player 1
Iron & Ironing Board 1 Carbon Monoxide Detector 1
Smoke Detector 2 Mattress Protector 1 per bed
Egg Cups 6 or 8** Toilet Brush 1 per toilet
Bedding - Pillows 2 per bed Coffee Machine 1
Kettle 1 Bluetooth Speaker 1
Outdoor Furniture 4 or 6 chairs** Hair Dryer 1
Outdoor Parasol 1 Wine Cooler 1
Salt & Pepper Pots 1 Kitchen Roll Holder 1
Plastic Wine Glasses 6 or 8** Cylinder Bagless Vacuum 1
Plastic Champagne Flutes 6 or 8** Bathroom Bin 1 per toilet
Hot Tub 1
For further information please visit Reception
*Items need to be matching. **Depending on berth.
8 9
Terms and conditions
1: Terms & Conditions 2.9 Not to let the Holiday Home privately during the currency of this 3.9 We reserve the right to change the grade of your holiday home 7.3 This agreement will also terminate when we have identified your
1.1 In the following terms and conditions, ‘Park Owner’, ‘we’, ‘our’ Managed Letting Service Agreement. during managed letting dates you have given us, we will inform you in Holiday Home is no longer up to the standard required for the Managed
or ‘us’ means the Hoburne subsidiary named on page four (4) of your writing if this change occurs. Letting Service, and after being notified you have not made reasonable
2.10 You confirm either that no pets have been or will be allowed in your
licence agreement or Burry & Knight Limited, ‘Holiday Home Owner(s)’, effort to bring your Holiday Home back in line with our grading
Holiday Home, or that you allow pets in your Holiday Home. In the latter 4: Settlement
‘you’ or ‘your’ means the person(s) named on page four (4) of your criteria within 30 days (of such date as shall be notified by us to you)
case, you agree that your letting category will be ‘Pet Friendly’.
licence agreement, ‘Holidaymaker(s)’ means person(s) hiring the Holiday 4.1 At the end of the season, following deduction of all letting expenses provided that: (a) we reserve the right to terminate this agreement at
Home including their guests, ‘Holiday Home’ means the holiday home 2.11 The amount of electricity and gas used at your Holiday home (including 22% commission charge + VAT, plus any other charges an earlier date in the event that you breach these terms and conditions
identified on page four (4) of your licence agreement, ‘Park’ means the is recorded and invoices will be sent to you during the season. You payable on your account), we will arrange a bank transfer where the or become insolvent (or we reasonably consider that you are about to
holiday park where the Holiday Home is located, ‘Park Manager’ means are responsible for the costs of all the gas and electricity used during account is in credit. If your account is in credit, the amount shall be become insolvent) or on the termination of the code of practice licence
such person as shall be appointed by the Park Owner from time to time subletting. Pay as you go electric and gas slots must not be installed. transferred to the bank account detailed on the most recent Managed agreement in respect of the Holiday Home; and (b) you may terminate
to manage the Park, ‘Season’ means the period of time as mentioned Letting Service Agreement Form. It is your responsibility to update the this agreement at an earlier date by giving us not less than 30 days’
2.12 Not to sell the holiday home at any time whilst there are outstanding Park Manager of any change of bank account details before the end of prior written notice provided that you shall if required by us, honour
on the licence agreement, and ‘Letting Dates’ means the dates between bookings on it, without ensuring that the proposed purchaser will honour
which you have authorised us to offer the Holiday Home for letting. the relevant season. and observe all bookings to let your Holiday Home made prior to, and
those bookings and has signed the Managed Letting Service Agreement still to be performed as at, the date of termination of this agreement.
The Holiday Home Owner appoints the Park Owner as sole agent for form.
the purpose of letting the Holiday Home based upon the following terms
5: Limit To Park Owner’s Liability Termination of this agreement will not affect any claims which one party
and conditions: 2.13 You confirm that you are a UK Resident. You must inform us if The following sets out the full extent of our liability in relation to the may have against the other and which arise before termination.
this situation changes, in which event we will be obliged to deduct tax provision of park facilities and our activities as agent for you. Where 7.4 If we terminate this agreement precedent to clause 7.2 or 7.3 you
2: Holiday Home Owner’s Part - unless you can provide us with written confirmation from the Charities, problems occur in relation to the letting of the Holiday Home, we will agree that we may terminate or reallocate all future bookings of your
You agree with us as follows: Savings, International division of HM Revenue and Customs that you have deal with the Holidaymaker directly. However, for the avoidance of doubt, Holiday Home that are due to commence after the date of termination.
permission to receive UK rental income without the deduction of tax. where the Holidaymaker’s complaint results from a breach of these terms
2.1 All Holiday Homes must be non-smoking, of modern design, clean
and conditions by you, the provisions of paragraph 5.5 below will apply: 8: Third Parties
and of smart appearance inside and out and conform to our current 2.14 To prepare the Holiday Home ready for the first holiday booking.
grading criteria and standards. All personal belongings must be packed up and removed from your 5.1 We reserve the right to insert and vary such terms and conditions 8.1 These terms and conditions only confer rights and benefits on the
Holiday Home before letting commences. into the hire agreement with the Holidaymakers as we deem necessary Park Owner and the Holiday Home Owner and no third party can
2.2 You will insure the Holiday Home to its full replacement value against acquire rights or benefits under these terms and conditions (whether
without further notice to you.
all the usual risks including fire and storm damage and against your 2.15 To pay the Managed Letting Fee of 22% commission + VAT, under the Contracts (Rights of Third Parties) Act 1999 or otherwise).
liability to Holidaymakers, their guests and third parties in such reasonable of the gross booking value of each let. 5.2 Nothing in these terms and conditions shall exclude our liability for
sums as we may notify you from time to time (not being less than £5 the death of, or injury to, any person entering the Park (whether you, 9: Notices
million) and will provide us with up to date details of insurances at the 2.16 To pay the cleaning, linen and welcome pack fee of £85 including the Holidaymaker, their guest or any third party), to the extent that it
VAT, per booking. 9.1 Any notice given under these terms and conditions shall be in
time of entering into the Managed Letting Service Agreement and upon is caused by the negligence or breach of any statutory duty by us, our
writing addressed to the registered office, principal place of business or
subsequent renewal of the policy. It is your sole responsibility to provide 2.17 Your account must be settled in full for the forthcoming season employees, sub-contractors or agents.
residence of the addressee or any other address notified for the service of
the Park Manager with these details. before any application for Managed Letting Service can be accepted. 5.3 You understand the risks of letting your Holiday Home, and documents. Any notice must be given by hand or sent by first class post
2.3 It is your sole responsibility to provide the Park Manager with any acknowledge that we will make all reasonable effort to recoup the cost (airmail if overseas) recorded delivery post. Notices may be faxed provided
changes to your current postal address, telephone number, e-mail address
3: Park Owner’s Part - We will carry out the following: they are also sent in accordance with this provision.
of any losses suffered or damages caused to your Holiday Home but are
and bank details. 3.1 Produce and circulate full colour brochures. Undertake all advertising not liable to you for any losses suffered or damage caused to your Holiday
which may include Press, TV, Radio, Internet and direct mail. Home or other property by a Holidaymaker, their guests or third party, for 10: Assignment
2.4 You must ensure your holiday home is fully equipped with kitchen
any loss or damage caused by a Holidaymaker’s negligence or dishonesty 10.1 You may not assign or sub-contract your rights or obligations under
equipment including crockery, cutlery and cleaning utensils for the 3.2 Conduct correspondence with Holidaymakers.
or otherwise by the use of the Holiday Home by Holidaymakers or others these terms and conditions, but we may assign or sub-contract all or any
number of people it will sleep, as per the inventory list. A copy can be
3.3 Collect all monies on your behalf. in any way whatsoever. As noted above, you should ensure that there is of our rights or obligations hereunder. In particular, we may appoint a
collected from park reception.
adequate cover under a current insurance policy to protect against such sub-agent to let your Holiday Home on your behalf.
3.4 Clean the Holiday Home between lettings and provide linen i.e.
2.5 You must have gas and/or electrical appliances, two smoke detectors, losses or damages.
sheets and pillowcases. A fee of £85 including VAT per booking is 11: Waiver
a carbon monoxide alarm and fire extinguishers these must all be
payable for this service. Any cleaning required after owner dates or if 5.4 We shall pay for any damage caused to the Holiday Home or
inspected once a year and you must provide us with all the necessary 11.1 Any waiver by us of any breach of these terms and conditions by you
the Holiday Home does not meet the required standard will also incur a your property by the negligence or breach of statutory duty of us, our
certificates. will not be treated as waiving any subsequent breach of the same or any
cleaning charge. employees, sub-contractors or agents.
other provision.
2.6 You must ensure that the Holiday Home complies with all statutory
3.5 Holiday Homes with a hot tub are subject to the Hot Tub Service 5.5 You agree to pay to us all reasonable costs, claims, demands,
requirements of competent authorities and recommendations of the 12: Entire agreement
Agreement. liabilities, expenses, damages or losses arising out of or in connection
National Caravan Council relating to the ventilation of caravans. In
with your delay, negligence, default or breach of these terms and 12.1 These terms and conditions (and the documents referred to herein)
particular you must ensure that all fixed ventilation openings, ventilation 3.5.1 Clean the hot tub between lettings and to provide chemicals, water,
conditions or any variation in your instructions to us. set out the entire agreement between the parties and supersede any
screens and grilles are kept clean and unobstructed at all times and that legionella and microbiological testing. Any cleaning required over and
previous agreements between the parties relating to the subject matter of
all gas appliances (including their installation flues) are checked regularly beyond the hot tub service agreement will incur a fee of £40.00 including 6: Discounts these terms and conditions. In entering into these terms and conditions,
(not less than once each year) by a Gas Safe registered gas-fitter. Any VAT per booking.
6.1 You will no doubt be aware from your own experience that the you have not relied on any representation, warranty, agreement or
gas bottles must be stored outside the holiday home in an adequately
3.6 At your expense, replace any equipment, repair breakages and renew holiday market is extremely competitive, therefore in an effort to generate statement not set out in these terms and conditions and (in the absence
ventilated, non-combustible area.
LPG gas cylinders when empty. as many bookings in your Holiday Home as possible, we reserve the right of fraud) it will not have any right or remedy arising out of the same.
2.7 You will arrange for gas and electrical appliances to be maintained to to run promotions and offer discounts against the brochure price. This will
3.7 We reserve the right to carry out all repairs and replacements to 13: Severability
the standard required by us. The appliances will be repaired or replaced affect the amount of income you earn.
maintain the Holiday Home to the standard required and to charge all
as necessary at your expense. 13.1 If any element(s) of this Agreement is (or becomes) invalid, illegal
expenses to your account. For any works over £120, we will advise you 7: Termination & Duration and/or unenforceable, it shall be deleted. Any deletion under this clause
2.8 If you want to make an alteration to your dates, a minimum of four and gain your authorisation before going ahead, where practical. We will
7.1 This agreement will end on 30th November 2020, subject to early shall not affect the validity and enforceability of the rest of this Agreement.
weeks’ notice is required for peak letting dates. For any other dates recharge you as and when these costs occur.
termination in accordance with this clause.
a minimum of two weeks’ notice is required. All requests are subject 14: Governing Law
3.8 We will allow you to grant to Holidaymakers the right to use the facilities
to the availability of your Holiday Home. Should it already be booked 7.2 We reserve the right to terminate this agreement at any time with
on the park (on the same basis and to the same extent as you can use such 14.1 These Terms and Conditions are governed by English law and you and
then we reserve the right to refuse the change. All changes will be no less than 30 days’ notice in writing.
facilities) for the duration of their holiday but not further or otherwise. we agree to the exclusive jurisdiction of the Courts of England & Wales.
marked as requests only and not confirmed unless you have received our
confirmation in writing of the changes.
10 11
For further information please visit Reception
approved
Holiday Park
for the sale of leisure homes
www.approvedholidayparks.co.uk
Burry & Knight Limited. Registered Office: 10 Hoburne Lane, Christchurch, Dorset, England. BH23 4HP.
Company Number: 00552582. Printed January 2020. Version 1. HOLIDAY HOME OWNERSHIP
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