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Singapore Airlines
Sales Operations Contact Details
Singapore Airlines has transitioned to a new and centralised
travel agency support team known as Sales Operations.
This team will provide dedicated trade support across fares and ticketing,
corporate, agency and national group sales.
Contact Us
1300 308 168
Operating 0845 – 1700 local time, Mon - Fri
Press 1 for Agency Support
Press 2 for Group Sales
AU_SalesOps@singaporeair.com.sg
For agency support across fares, ticketing and refunds
AU_SQGroups@singaporeair.com.sg
For group sales and support
AU_Waitlist@singaporeair.com.sg
Thank you for your continued support,
and wishing you a pleasant festive season ahead.
www.traveldaily.com.au
Monday 16th December 2019
Singapore supports
SINGAPORE Airlines has
FCTG Giving Bank rollout Foran start date
AIR New Zealand has confirmed
opened up its Sales Operations FLIGHT Centre Travel Group for staff who are faced with the start date for its new Chief
department, designed to offer (FCTG) has extended its Giving extraordinarily difficult situations Executive Officer Greg Foran (TD
support to travel agents. Bank initiative to all staff in in terms of their health or 11 Oct) will be 03 Feb.
The team will provide Australia this month, allowing wellbeing. The current President and Chief
“dedicated trade support across employees to share sick leave “We believe this is an innovative Executive Officer of Walmart
fares and ticketing, corporate, entitlements with colleagues who program – possibly the first of its US will replace outgoing CEO
agency, and national and group are in need. kind in Australia – that will deliver Christopher Luxon, who stepped
sales” - see the cover page for full The concept was included in huge benefits to people who down on 25 Sep (TD 20 Jun).
details. FCTG’s enterprise bargaining need an extra helping hand while
agreement adopted by the Flight they overcome injury or illness,”
Centre and Universal Traveller Cooper said. QF MEL-HND
Let’s find out... brands in Australia in Oct 2018 Eligible leisure sales staff with QANTAS today announced a
WHICH longstanding industry (TD 08 Nov). personal/carers leave balances new non-stop route between
business is claiming to be “the Staff in Australia can now exceeding 15 days can donate up Melbourne and Tokyo Haneda
biggest travel company you’ve choose to donate some of their to three days leave per annum, Airport, replacing its existing
probably never heard of?” unused sick leave entitlement to while support & corporate travel Melbourne-Narita service
To find out, see page seven. the Giving Bank, which can be staff with sufficient balances can effective from 29 Mar 2020.
drawn from by fellow employees donate up to 20 days leave. QF is also improving its offering
who are dealing with life Donors who later require more at Haneda, with eligible Qantas
Today’s issue of TD threatening situations or serious sick leave can then apply to have customers now able to access the
Travel Daily today has six illness and have exhausted their their donated leave entitlements Priority Lane at security, as well
pages of news, a front cover own entitlements and are not yet allocated back to them. as the JAL Sakura Lounge.
page for Singapore Airlines, a able to return to work.
photo page for Traveleague, FCTG Global Peopleworks
plus full pages from: Leader Carole Cooper said the
• Express Travel Group Giving Bank was created to
• Travel Trade Recruitment help make things ESCORTED SMALL
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Check out where are Australia’s
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©Tourism Australia
Monday 16th December 2019
QF evacuation
PASSENGERS on Qantas
NCL to reward growth Ovation returns
OVATION of the Seas has
flight QF575 from Sydney to NORWEGIAN Cruise Line (NCL) north in regards to working returned to Sydney after the
Perth yesterday morning were is rejigging its Legends incentive and growing out footprint in White Island disaster last week
evacuated after the plane program to reward both top the Australia and New Zealand (TD 10 Dec).
returned to the airport. sellers and high-growth agencies. market.” Two more deaths over the
The captain turned the plane Speaking to Travel Daily aboard As well as rewarding top sellers, weekend brings the toll from
back to Sydney 20 minutes after Pride of America during last NCL’s focus on growth from the tragedy to 16, including 10
departure, following a cockpit week’s 2019 Legends reward an net ticket revenue level “is Australians.
alert for one of three hydraulic trip, NCL’s NSW/ACT Business essentially us looking and breaking
systems on the aircraft. Development Manager Aaron down who is responding to the
“Once the aircraft was back on Christian said the program would efforts we’re putting in place,”
the gate there were reports of now offer the same opportunities Christian added. Advertising
a thick haze in the cabin, likely to all types of agencies. NCL’s 2020 Legends famil will Coordinator
caused by hydraulic fluid entering “We want to incentivise people also heavily promote the cruise Macquarie Park, Sydney
the air conditioning unit,” a based on growth, and why we’re line’s Asian itineraries, with next
The Business Publishing
Qantas statement read. doing it in Asia is because it has year’s trip a five-day Norwegian Group is looking for
“While customers may have so much to offer,” he said. Spirit sailing from Singapore the services of a proactive
thought it was smoke, there was “[Agents are] in that position to Hong Kong - her first after Advertising Coordinator.
no fire. where they can see exactly what emerging from the Norwegian This is a full-time role
“The captain gave the order clients are booking into in that Edge revitalisation program (TD working within our sales
to evacuate the aircraft, with experience, and get them coming 18 Nov). and marketing team.
Key responsibilities will
passengers exiting via the back year after year. More from NCL in today’s issue be the development
emergency slides and via the “It’s about letting you know of Cruise Weekly. and production of our
aerobridge and into the terminal. we’re a major player, we’ve now publications, liaising with
“Two passengers were treated been here over four years with Chile riot warning clients on quotes and
for injuries sustained from using advertising coordination
an office out of Sydney and that
DFAT has reissued its as well as assisting with
the slides and another pax was means only more engagement promotional activities.
Smartraveller advice for Chile,
taken to hospital as a precaution.” with our partners - it’s only going
warning of the ongoing potential We are looking for
someone who has strong
for “demonstrations, protests and
attention to detail, is
violent clashes in major cities”. organised, a team player
The overall advice for Chile and excels at customer
remains at the “exercise a high service. Experience with
degree of caution” level. Adobe InDesign and
Microsoft Office suite is
highly desirable.
LATAM/MH c’share If this sounds like
LATAM Airlines Group and you apply to
jobs@traveldaily.com.au
Malaysia Airlines have today today.
debuted a reciprocal codeshare
partnership, including MH flights
from Kuala Lumpur to Auckland,
Melbourne and Sydney and LA
airvanuatu.com/agents services onward to Santiago.
PERTH
SHANGHAI
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Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 2
Be a part of the
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Monday 16th December 2019 CLICK HERE 22 April 2020
Jetstar plots 787-8 offload AC AKL inaugural
AIR Canada debuted its new Window
JETSTAR looks set to wind back financial impost of up to $25m. seasonal non-stop services
its international flight network,
after a network and fleet review
Jetstar will reduce its domestic
capacity during Jan, cancelling
between Auckland and Vancouver Seat
over the weekend, with an Air
identified three Boeing 787- about one in 10 services across Canada Dreamliner welcomed to LOOKING for wrapping paper
8 aircraft which are currently Australia “to avoid disrupting AKL with a water cannon salute. for those last minute client or
serving “loss-making and customers at short notice”. Flights on the route are now colleague Christmas gifts?
marginal international routes”. Evans said both the Australian operating four times weekly It’s the thought that counts,
A potential plan to offload these Federation of Air Pilots (AFAP) until the end of Mar 2020, giving but you may want to steer
planes was detailed this morning and Transport Workers Union additional opportunities for clear of Aldi’s bargain option
in an update from Jetstar CEO (TWU) were “pursuing wage North Americans to enjoy a NZ (pictured) which contains an
Gareth Evans, who said the claims that are unsustainable”. summer, as well as offering Kiwis unfortunate typo.
review was part of contingency He said third party suppliers a smoother transit for a Canadian We will be publishing right up
planning for ongoing industrial could fill TWU gaps for tasks such snow holiday. to 24 Dec, but in the meantime
action being undertaken by pilots as loading bags and operating It’s been a busy few weeks for the TD team would like to wish
and ground crew. tugs, while contingencies for pilot AC which has also just launched all of our readers a very Merry
“A business case has been walkouts include consolidating direct flights from Montreal to Chirstmas indeed.
developed to sell these three flights and transferring Sao Paolo and Toronto to Quito.
aircraft, with capital to be passengers onto other airlines,
reinvested in other parts of the including Qantas, where feasible.
Qantas Group or returned to The AFAP has indicated it does
Pan Pac additions
shareholders,” Evans said. not intend to take strike action PAN Pacific Hotels Group has
A final decision on the sale of between 20 Dec and 03 Jan. expanded its global footprint with
the 787s will be made in the first Customers already booked the addition of the Pan Pacific
quarter of 2020, he added. on cancelled flights will be Toronto (formerly the Westin
MEANWHILE Evans has contacted in the coming days Prince Hotel), and the Cerulean
estimated that the current with alternatives, including offers Tower Tokyu Hotel in Tokyo, Japan
industrial campaigns will have a of full refunds. which is now a Pan Pacific Partner.
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Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 3
TIME for a celebration
A GROUP of recent
Travel Industry Mentor
Experience (TIME)
graduates gathered for
a celebratory catch-up
at Veriu Broadway Hotel
Monday 16th December 2019 in Sydney earlier this
month, hosted by the
Room for improvement hotel manager and a
graduate of the program
AUSTRALIAN airports have 82,000 pieces of international himself, Timo Lorenzen.
room for improvement, with baggage were mishandled going The group enjoyed
Board of Airline Representatives through Australian airports in great views of the city
of Australia (BARA) 2018/19 2018/19 with the document skyline, refreshments,
Snapshot report noting “there are stating “it is possible some 80% live music and even palm reading said the program’s founder, Penny
no firm plans in place to address of departing international flights and fortune telling. Spencer.
matters” such as mishandled from Australian airports are “We love seeing our graduates TIME is currently seeking
baggage and delayed flights. missing passenger bags”. developing their own networks applicants for its first scholarship
The BARA report found Sydney “Unfortunately, international and making time to re-connect... of 2020 (TD 03 Dec) - CLICK HERE
Airport ranked 61st out of a passengers can be let down at everyone who graduates from to learn more.
sample of 67 international Australian airports when service TIME quickly realises that their Pictured at the TIME grads
airports for on time departures, outcomes require coordinated TIME experience extends way catch-up are Kirandeep Kaur and
with Melbourne ranked at and sound procedures across beyond six months of mentoring,” Anthony Lalli.
44th, Brisbane 20th and Perth multiple parties,” BARA said.
17th, with airlines experiencing The group also noted that AA MAX out to Apr New Enterprise CEO
a slightly better performance after five years of sustained fare AMERICAN Airlines has once CAR rental giant Enterprise
when it came to on time arrivals, reductions, prices increased by again updated its schedules to Holdings has announced the
with Sydney again the poorest an average of 4.6% in 2018/19, reflect the ongoing grounding of promotion of Chrissy Taylor to the
performer at 42nd on the list. due to the impact of rising the global Boeing 737 MAX fleet, role of Chief Executive Officer.
BARA estimated more than supplier costs, congestion, with the new timetable pushing Taylor, who was already the
delays and other operating back the MAX return until 07 Apr. firm’s President and Chief
W inefficiencies, increasing the
costs of providing air transport
The ongoing grounding has seen
AA cancel 46,000 flights so far,
Operating Officer, continues the
family legacy with previous CEOs
services. with the total growing by about including her father, Andy Taylor
I 140 sectors every day. and grandfather, Jack Taylor.
Korean FF revamp
N KOREAN Air is revamping its BROCHURES
frequent flyer program, with
plans to enable passengers to WELCOME to Brochures of the Week, Travel Daily’s Monday feature.
THE LAST ELEPHANTS partially pay for flights using a If your firm is releasing a new brochure you’d like to make the industry
This week Travel Daily and Swagman combination of air miles and aware of, send a brief description summarising its features and
Tours is giving a lucky reader the chance
cash, new mileage accrual rates itineraries, including a PDF of the front cover, and contact details to
to win a copy of The Last Elephants coffee brochures@traveldaily.com.au.
table book. Perfect for your agency or a based on airfares and new
great Christmas present. redemption rates to better reflect AAT Kings - Short Breaks 2020/21
distance travelled. AAT Kings has packed in 35 of its best two- to five-
The Last Elephants – is the name
prophetic? We hope not, but the signs SKYPASS elite membership entry day getaways in Australia in its latest brochure.
are worrying.This book is a narrative and levels will also be lowered as part Travellers can enjoy exclusive access to Bruce
photographic backup to the Africa-wide of the revamped program. Munro’s Field of Light installation at dawn on the
Great Elephant Census of 2016. Each three-day Uluru & Kata Tjuta Experience. Another
chapter has been written by different
highlight is a Uluru BBQ Dinner and stargazing
elephant experts from Africa and beyond N Europe roadshow experience, also included on the four-day Centre
reflecting the range of views regarding
the future prospects of these majestic AGENTS will be able to meet Highlight Plus itinerary. Other trips include the
creatures. Close on two years in the representatives from Northern five-day Adelaide & Kangaroo Island Discovery,
making, this book has a forward written by European operators, hotels and featuring Adelaide’s must-see sights and seeing the
HRH Prince William, Duke of Cambridge.
resorts, and attractions, when Remarkable Rocks and Admirals Arch.
To win, the person who answers the 4 the Baltic and Nordic Countries NORD Journeys - Scandinavia 2020/21
daily questions correctly and has the Roadshow returns to Australia in NORD Journeys has published its inaugural tour
most creative response to the final Mar and Apr. brochure. The 86-page program features tours in
question will win. Send your answers to
lastelephants@traveldaily.com.au
Events will take place in Sydney, Norway, Sweden, Denmark, Finland, Faroe Islands,
Brisbane, Melbourne and Greenland, Russia and the Baltics. Tour styles vary
Hobart, from 30 Mar until 03 Apr. from independent and self-drive options to coach
How many nights are spent on board
the Nile cruiser in our Classical Egypt The roadshow will feature and small group tours as well as coastal and river
tour? representatives from Denmark, voyages. The new brand, created by Nordic travel
Estonia, Finland, Iceland, Latvia, SCANDINAVIA
NORWAY | SWEDEN | DENMARK | FINLAND | ICELAND | FAROE ISLANDS | GREENLAND | RUSSIA | THE BALTICS
specialists 50 Degrees North following the collapse
Hint: Answers can be found in the new Lithuania, Norway and Sweden.
2020/2021
of Bentours, promises “great destinations across
Swagman Africa 2020/21 brochure or For more information, email the Nordics with central stays, less inclusions, and
on the Swagman website.
kari.halonen@toolboxtravel.fi. competitive prices”.
Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 4
Traveleague delivers Christmas cheer
YOU know it’s officially the start of the festive season when the industry’s most convivial event rolls around,
with Traveleague playing host to over 900 attendees at the Crown Palladium last week in Melbourne.
The event began with drinks for sponsors where a guest magician kept the intimate group amazed and
perplexed with a number of optical illusions and card tricks. Mon 16th December 2019
Then it was on to the main event where guests from across Australia
converged for an afternoon of food, drink and merriment.
Among the lightheartedness, there was a more serious note with this
year’s charity benefactor BlazeAid seeing attendees reach deep into their
pockets to donate $33,500 towards helping communities in rural Australia
repair farm and property fences that have been destroyed through fire and
other natural disasters.
“I’m sure many of our rural travel agents will attest to the importance
of farming communities in supplying business to them, so BlazeAid is a
really important charity which we’re trying to give as much to,” said event
organiser Matthew Fleming.
There was a multitude of lucky door prizes dished up by generous
sponsors including airline tickets, tours and accommodation at the Magic
Castle Hotel in Hollywood, California.
Guests then partied late into the night to round up the event.
TRAVELEAGUE organisers Craig
Hunt of Entire Travel Group and
Matthew Fleming of The Kimberly
Collection together with Santa.
BL AZ EA ID committee me
mbers
Helene and Dennis Living
THE team from Hurtigruten were out in force as they celebrated a massive year ston.
for the expedition cruise company in the Australian market.
CATO members Lisa Pagotto, Ingrid Berthelsen, Simla Sooboodoo
m
smiles went to the tea and Rebecca Fleming with CATO MD Brett Jardine.
TH E prize for the best d te 7.
Ga
iian Airlines, Delta an
members from Hawa
PE TE R Douglas from the
Globus family of brands
VICTOR Sharan together with his stellar line up of with his “fun crew,” memb together
ers of the sales team fro
Royal Brunei team members. m Victoria.
Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 5
Travellers Choice helps T1D
Monday 16th December 2019
Quark solar eclipse VIA Rail support
QUARK Expeditions is launching VIA Rail is welcoming the
two new Antarctic Eclipse Canadian Federal Government’s
Voyages for 2021. renewed support of its planned
The line said it was the only High Frequency Rail project.
team to lead a solar eclipse Minister of Transport Marc
expedition in Antarctica, in 2003, Garneau’s Transportation 2020
and its 2021 journeys would bring strategic plan sees the High
back experts from its original Frequency Rail project front
voyage. and centre, with the proposal TRAVELLERS Choice has
The cruises depart 25 and 26 suggesting the expansion hailed its key industry partners,
Nov 2021 and the eclipse will of VIA Rail services to more who helped raise $15,000 for
occur on 04 Dec, followed by a communities between Quebec the Juvenile Diabetes Research
celebratory dinner. City and Toronto, including Foundation (JDRF) during the
Both voyages are available to Peterborough and Trois-Rivieres, group’s recent conference.
The issue is particularly close to
book now, with an early booking
bonus of 10% currently on offer.
on a new line north of the
existing. home for GM Marketing, Robyn A-LEAGUE
A LEAGUE •
Mitchell, whose nine-year-old
son was this year diagnosed with
WINNER R10
Type 1 diabetes (T1D).
A fundraising raffle during
the Travellers Choice gathering Congratulations
set your sights on 2020 aimed to raise $10,000, with 20
companies including Uniworld,
Adventure World, Intrepid, Royal DANIELLE
Caribbean Cruises and The Africa WITTHOLZ
Safari Co donating major prizes.
Others, including Scenic and
WIN!
Terms and conditions
a Club Med
Wendy Wu, pledged cash, which from
holiday for two to together with raffle tickets Voyages Indigenous
Asia or the bought by supportive Travellers Tourism Australia
Indian Choice members surpassed the
Ocean target by over 50%.
Mitchell and Travellers Choice Danielle is the top tipper
MD Christian Hunter are pictured for R10 of Travel Daily’s
There is no doubt that 2020 is going to be biggest year yet! So to help giving a giant novelty cheque to A-League footy tipping
you have something to look forward to in the new year, Club Med are
JDRF’s Martin Boylen, Melinda competition.
giving you the chance to win a stay at the Club Med resort of your choice
in Asia or the Indian Ocean. Whitehouse and Janine Goyder.
A-League tipping competition is
The all-inclusive prize includes:
• Five nights for two people in a superior room at the Club Med resort KC inaugural int’l sponsored by Etihad Airways and
ReadyRooms, with the top tipper
of your choice in Asia or the Indian Ocean
• Gourmet meals and all day snacking KAZAKHSTAN low-cost airline for the season winning a trip to
Manchester to see Manchester
• Premium open bar including beer, wine and cocktails FlyArystan (KC) has begun
City play.
• A wide range of included sports & activities international services, flying
• Nightly entertainment from Nursultan Nazarbayev
To win, tell us in 50 words or less the most creative way you International in Nur-Sultan
will you grow your Club Med business in 2020. to Zhukovsky International in
Send your entry to clubmed@traveldaily.com.au
Moscow on Fri local time. NSW permit LTPS/19/38955 ACT permit TP 19/04408
LOOKING FOR A SPECIFIC INDUSTRY SUPPLIER? CLICK HERE FOR THE 2019 AFTA TRAVEL PAGES SUPPLIER DIRECTORY
EDITORIAL ADVERTISING AND MARKETING Suite 1, Level 2, 64 Talavera Rd
Editor in Chief and Publisher – Bruce Piper Sean Harrigan, Hoda Alzubaidi and Macquarie Park NSW 2113 Australia
Editor – Jasmine Hanna Lisa Martin PO Box 1010 Epping NSW 1710 Australia
www.traveldaily.com.au Contributors – Adam Bishop, Sarah Fairburn, advertising@traveldaily.com.au Tel: 1300 799 220 (+61 2 8007 6760)
Travel Daily is part of the Business Nicholas O’Donoghue, Myles Stedman, Janie
Publishing Group family of Medbury, Jenny Piper, Christian Schweitzer BUSINESS MANAGER Travel Daily operates by paid subscription business events news
publications. info@traveldaily.com.au Jenny Piper to people within the travel industry - sign
accounts@traveldaily.com.au up at www.traveldaily.com.au.
Produced each weekday since
1994, Travel Daily is Australia’s
Travel Daily is a publication of TDaily Pty Ltd ABN 34 108 508 765. All content fully protected by copyright. Please obtain written permission to reproduce any material. While every care has been taken in the preparation of Travel
leading travel industry publication. Daily no liability can be accepted for errors or omissions. Information is published in good faith to stimulate independent investigation of the matters canvassed. Responsibility for editorial comment is taken by Bruce Piper.
Travel Daily e info@traveldaily.com.au t 1300 799 220 w www.traveldaily.com.au page 6
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