SERVING URBAN MOBILITY FOR 60 YEARS - 2018 ACTIVITY - Contipark
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SERVING URBAN MOBILITY FOR 60 YEARS 2018 ACTIVITY REPORT
A RESOLUTELY EUROPEAN
GROUP 933
100%
CO 2 NEUTRAL
IN 9 COUNTRIES
SINCE 2015
397
GERMANY POLAND OFF-STREET
& ON-STREET SITES
187 cities 9 cities
438 sites 29 sites CITIES
95 791 off-street spaces 16 702 off-street spaces
19 689 on-street spaces 1 ESPA-certified* car parks
70 ESPA-certified* car parks
THE NETHERLANDS
30 cities
AUSTRIA
9 cities
46 sites
704
ELECTRIC
121
110 sites 13 249 off-street spaces CHARGING
50 972 off-street spaces 5 ESPA-certified* car parks STATIONS
31 ESPA-certified* car parks
MILLION
ITALY CUSTOMERS
BELGIUM
103 cities
11 cities 112 sites
65 sites 14 222 off-street spaces
40 659 off-street spaces 68 310 on-street spaces
35 ESPA-certified* car parks 4 ESPA-certified* car parks
FRANCE ROMANIA
14 cities 2 cities
61 sites 5 sites
26 112 off-street spaces 3 929 off-street spaces
198
2 964 on-street spaces 1 ESPA-certified* car parks
20 ESPA-certified* car parks
SPAIN
1 ST ESPA CAR PARKS
2 461
32 cities LUNG
67 sites IN THE CITY**
29 924 off-street spaces
565 on-street spaces EMPLOYEES
31 ESPA-certified* car parks
* ESPA (European Standard Parking Award). The highest parking quality certification in Europe.
** Ionisation system which reduces particles as well as fine and ultrafine particles in the air.
PROFILE of more than €464 million, representing
an EBITDA of €143 million. Each year,
our portfolio of car parks grows, with new
397
projects, acquisitions or renovations that
are not only appealing for cities and our
customers, but also garner the approval
CITIES of third parties. To date, Interparking
- a member of the European Parking
Association and a number of national
parking federations - has obtained 198
European Standard Parking Awards. These
In the space of 60 years, Interparking has certifications acknowledge the hard work
become a European leader in the urban of our teams and show our customers that
mobility sector. As well as offering comfort- they have made the right choice.
able and secure car parks, we are growing
a range of innovative products and services 2018 was also a crucial year for the roll-out
100%
CO 2 NEUTRAL
that meet the needs of major European
cities. Every day, our teams help to facilitate
travel in urban centers and surrounding ar-
of the Interparking digital experience: in
each country where we operate, you can
now book a space, take out a subscription
IN 9 COUNTRIES eas, focusing on three strategic priorities: or order a Pcard+ via our digital channels.
The next step in our digital strategy will be
- continuous improvement in the quality of for the Pcard+ to go dematerialized.
our services;
- an innovative offer of mobility solutions to SMOOTHER TRAVEL
meet the challenges of cities; Offering comfortable, accessible parking
- an environmentally-responsible policy. spaces located close to strategic hubs
helps to improve the flow of traffic within cit-
Interparking relies on a strategic presence ies. By doing so, Interparking is positioned
in 9 European countries: Belgium, the as a fully-fledged player in the mobility
Netherlands, France, Germany, Austria, policies of major European cities.
Italy, Spain, Poland and Romania.
We provide our clients with 933 sites, In addition to offering parking spaces, we
representing a total of 383 088 spaces are developing a comprehensive range of
across the European continent. If you services aimed at making life easier for
were to line up all the vehicles parked in public road users:
our parks, the queue would stretch almost
2 000 kilometers! -a digital experience in the 9 Group
countries;
Our innovation and expansion strategy - car parks connected to public transport
is reflected in the figures. In 2018, the stations;
Interparking Group generated a turnover - innovative and safe solutions for cyclists;
383 088
SPACES
291 560 OFF STREET
91 528 ON STREET
- flexible payment methods;
- cutting-edge technologies to make life
easier;
- services tailored to new modes of mobility,
such as electric vehicles and car sharing;
SERVICE
A WIDE RANGE OF
- a warm welcome that focuses on human SERVICES OFFERED
contact;
- pricing adapted to the level of service and
customized invoicing for business clients; equipped with ENS technology to eliminate
- etc. fine and ultrafine particles. Furthermore,
by reducing our electricity consumption
OUR ENVIRONMENTAL and supporting CO2-reduction projects in
RESPONSIBILITY emerging countries, we have managed to
At Interparking, we are convinced that every offset all our carbon dioxide emissions. This
company must contribute to a healthier approach means that we are certified as a
environment for all. The environmental “CO2-neutral company” in all the countries
impact of each new project is examined where we operate.
meticulously, to favor the least polluting
solutions such as LED lighting. We also PARTNER TO MOBILITY PLAYERS
encourage environmentally friendly modes Maintaining a regular dialog with all our
of transport, in particular by developing suit- stakeholders is essential in order to stim-
able spaces for car sharing or by providing ulate innovation, respond to new societal
charging terminals for electric vehicles. needs and reinforce our position in a highly
competitive market. To imagine the mo-
Interparking has positioned itself at the bility of tomorrow, we constantly consult
cutting edge of the fight against climate our institutional customers, daily road users,
542
change by becoming the first company in the public authorities and local residents.
Belgium to take out a green loan where the
total cost is linked to environmental perfor- MULTIMODAL CAR PARKS
mance criteria. Our Beffroi parking is actu- (LOCATED NEAR PUBLIC
ally one of the first car parks in Europe to be TRANSPORT)
| 1
CONTENTS
INTRODUCTION
02 60 years of passion for urban development
04 60 years of innovation
10 Events 2018
WHAT MOTIVATES US
14 Excellence - At the heart of new urban dynamics
18 Proximity - Ongoing dialog with our customers
22 Products and services - An increasingly digital experience
26 Partnerships - Serving actors on the ground
30 Commitment - A more sustainable economy
OUR MANAGEMENT
34 Board of Directors and Management
36 Management report
38 Consolidated balance sheet
40 Consolidated profit and loss accounts
42 Notes to the consolidated financial statements
2 |
CLIMATE
2018 marks the 60th
anniversary of the founding
of Interparking, started
alongside the 1958
International Exhibition TRANSITION:
AN OPPORTUNITY
HOW DO YOU VIEW THE PAST tablets, enabling them to react even more
YEAR? quickly to our customers’ requests.”
“We took advantage of 2018 to strengthen
our presence considerably in all the markets WHAT WERE THE MAJOR
in which we operate. On the one hand, this HIGHLIGHTS OF THE YEAR
strategy took the form of opening new car IN TERMS OF THE CAR PARK
parks or renovating existing operations in OFFERING?
large European cities. On the other hand, “It would be impossible to mention them
we also took significant steps forward in all, but we can name a few projects that
digitizing our services. In fact, the invest- are emblematic of our strategy: strength-
Parking 58.
ments made as part of our 3+1 strategy ening our position by offering high-qual-
Sixty years ago, we built our first car
park in the heart of Brussels. This first have produced very tangible results which ity car parks that contribute to the evo-
multi-storey car park, built to welcome are directly visible to our customers. At the lution of urban dynamics. For example,
visitors to the 1958 World Fair, became end of 2018, 505 car parks lots were ac- we acquired very large car parks in Italy,
a symbol of modernity. It closed its
doors in July 2017. The exhibition was cessible with the Pcard+, 716 offered online at Bergamo Hospital – which is home to
long gone, the car park and its name subscriptions and 100 car parks, mainly the most renowned oncology center in the
remained for decades. those near train stations, airports and show country – and an other near Milan Linate
venues, offered the ability to book a space Airport. In France, we won concessions
via our digital channels. We have also digi- for two car parks in Montauban – one of
tized our internal procedures by equipping which to be built –, two others in Versailles,
our parking lot employees with connected four in Menton, as well as one car park in
| 3
Azay-le-Rideau. In Belgium, we reopened center and renovate old car parks into new EBITDA rose by 8% from €132.5 million to parks. In addition, at Beffroi car park, in
the Industrie car park in Brussels following modern operations, freeing up space on €142.7 million. All indicators are also posi- Namur, we’re going to be introducing our
its complete renovation. We also started the surface for pedestrians. Finally, in the tive at operating level: at the end of the year, first “lung in the city”, an ionization process
work on the construction of the Grognon Netherlands, we now manage the Olympic we had nearly 121 million customers – a which will eliminate fine and ultrafine par-
car park in Namur, at the same time as Stadium parking lot, which was built for the new record. We went from 898 sites oper- ticles. Developed in collaboration with the
obtaining the concession for another car 1928 Olympic Games!” ated in 2017 to 933 last year, spread across University of Delft in the Netherlands, this
park located beneath the Place du Palais 397 cities in 9 countries. All this brings technique neutralizes 70% of the particles,
de Justice. In Spain, we acquired the San ARE INTERPARKING’S GOOD our offering to a total of 383 088 parking 40% of the fine particles and 20% of the
Fernando car park in Jerez. In Poland, we SERVICES IN 2018 ALSO spaces. 198 of our car parks have been ultrafine particles emitted by the vehicles
more than doubled our offering of spaces REFLECTED IN THE FIGURES? awarded ESPA certification, the highest that use our car parks. It’s going to bring
to support the growth of Gdansk Airport. “Absolutely. Our turnover increased from certification for car parks.” a breath of fresh air to the cities where we
In Germany, we worked together with the €437.8 million to €463.5 million in 2018, operate.
Cologne City Council to revitalize the city which represents a 6% growth of our sales. DID INTERPARKING ALSO STAND
OUT THIS YEAR FOR INNOVATION? In addition, 2019 will also coincide with the
“We launched a new tarification model in Pcard+ going paperless. This means we’re
Belgium: tarification by the quarter-hour. We going to roll out number plate recognition
started with a test phase in a few car parks systems at the entrance to our car parks,
in Brussels, before extending the model which will mean that customers no longer
to other cities. The formula is unique in have to scan their card. Of course, quality
Belgium: we’re switching from a price that will always remain one of our top priorities,
considered that every hour initated was an with new ESPA certifications in the pipeline.
hour charged to a price that is much clos- With regard to projects, the extension of
er to our customers’ actual consumption. the P3 car park at Brussels Airport, with
Moreover, the feedback from our customers 2 100 extra parking spaces, will be just one
regarding this new charging system has of the year’s major projects.”
been very positive.”
WHAT ABOUT THE OUTLOOK
FOR 2019?
“2019 will be a year of major environmental
challenges. We’re already pioneers in this
area and we’re going to take our efforts
even further. We’re already CO2-neutral cer-
tified in all nine of the countries in which
we operate since 2015. In 2018, we also
took out the first green loan on the Bel-
gian banking market. To be specific, this
is a loan from BNP Paribas Fortis where
Roland CRACCO the interest rate is linked to the company’s
Managing Director environmental performance. 2019 will mark
an additional step toward even greener car
4 | 1958 – 2018 : 60 years of innovation In 2018, Interparking celebrated its 60th anniversary. The celebrations involved staff and customers throughout the year, with special competitions, a website dedicated entirely to the company’s history and the publication of a book containing for the first time published archive documents.
| 5 In 1958, Interparking built its first car park in the center of Brussels, to welcome visitors to the World Expo. Parking 58 would go on to become the company’s registered office up until 2016. 60 years on, Interparking has become a major actor in mobility in major European cities and surrounding areas, offering ever-more innovative solutions. The urban, economic, architectural and technological context has changed, but the demand remains the same: to develop a range of products and services that make life easier for motorists in large urban centers. Today, Interparking manages more than 900 parking sites in 9 European countries. Thanks to the daily efforts of nearly 2 500 employees, the company provides motorists with 383 088 spaces. If you were to line up all the vehicles that park there, the queue would stretch almost 2 000 kilometers. This all means fewer vehicles parked in public spaces! Finally, on the historic site of Parking 58, in 2023 we will re-open a 450-place car park under the new administrative centre of the City of Brussels, “Brucity”, which will serve the city centre of Brussels even better.
6 |
60 YEARS OF PARKING IN A BOOK* come up with innovative ways of parking ve-
To mark this anniversary, this year Interpark- hicles that gradually became part of the urban
ing published a book entitled “60 years - The landscape. The book reviews how parking
History of a Parking Company”. The volume, techniques evolved, from the wackiest meth-
which is more than 300 pages thick and has ods to the most effective. Before car parks on
been translated into all languages used within several levels with the traditional spiral access
our group, traces the evolution of the actual ramp, other formulas were tested, notably the
concept of parking, starting with its oriental use of automated lifts to transport vehicles to
ancestor the caravanserai which, from the their space.
9th century onward, allowed merchants from
modern-day Iran to accommodate their camels Payment techniques also underwent major
for a fee. changes, hand in hand with access barrier
management becoming automated. The job
In the meantime, car travel became popular of car park managers and controllers has al-
from the second half of the 20th century on- ways kept pace with the new expectations of
ward, prompting the engineers of the time to users, playing a key role in the user-friendli-
ness of car parks. Likewise, today’s car parks
meet new requirements in terms of soft mo-
bility, alternatives that are less polluting than
conventional vehicles, connectivity, security,
lighting and service customization.
Today, the car park controller, who opened
the barrier manually and collected users’
fees in a bag, has given way to a range of
digitized products and services, accessible
online or via mobile devices. The role of staff
within car parks has moved towards support
tasks, personalized or à la carte services and
prevention missions.
* This book is available upon request on
www.interparking-60years.com| 7 Drawing on numerous archive documents, period photos, drawings, sketches and plans, Interparking’s book sets the evolu- tion of parking techniques in their historical, technological and social context. OFFICIAL CEREMONY On June 6, 2018, Interparking brought together no fewer than 600 guests to celebrate its 60th anniversary at the Grand Place parking in Brussels. To mark the event, nearly 120 vintage cars were on display, tracing the history of the company and that of the car. Every year, from 1958 to 2018, was represented by different vehicles.
8 |
| 9
YEAR-LONG CELEBRATION to better understand how modes of parking In addition, the entire second half of the year
Interparking’s anniversary was an oppor- have evolved over the past half century was marked by an international competition
tunity to celebrate not only its employees, or so, and Interparking’s contribution to on an unprecedented scale to reward cus-
but also our customers who enabled this the development of innovative solutions. tomer loyalty. Two cars, one motorcycle,
genuine success story. Visitors can also watch a seven-minute several citytrips and hundreds of prizes
documentary film about the company’s first have been offered to hundreds of custom-
A website devoted entirely to the history 60 years, featuring interviews with Claude ers across Europe. This competition was
of the company (www.interparking- De Clercq, the company’s founder, and his also an opportunity to showcase throughout
60years.com) invites customers as well successors, as well as numerous original Europe Interparking’s digitized products,
as those among us who are simply curious archive images. which gives flesh to the “3+1” strategy.10 |
EVENTS
In addition to expanding its presence in 9 European
countries, Interparking invested significantly in the
roll-out of digital technologies in 2018 to offer an
IN 2018 optimal experience to all its customers, regardless
of which channel they favor.
Digitalization goes international
For Interparking, 2018 was the year of the international roll-out of
its “3+1” digitalization strategy, which aims to make it possible, in
all Group countries, to take out a subscription, book a space and
order a Pcard+ via online channels. As of this year, all 9 Group
countries now offer their customers this digital experience. In 2019,
Interparking will begin the next phase of its digital conversion by
offering a dematerialized Pcard+.| 11
GERMANY: NEW CAR PARK UNDERNEATH A HOTEL COMPLEX
Contipark opened a new car park in Cologne in March 2018. It provides 370 spaces
on four underground levels, beneath a brand-new hotel complex. Located on the
site of the former “Cäcilienstrasse” parking garage, its very attractive rates and
state-of-the-art technological equipment set this new car park apart.
Monitoring customer satisfaction
© Giovanni Terzi FotoCreativa.tv, courtesy of Asst Papa Giovanni XXIII
Customer satisfaction is worked on every day across all channels. Contipark,
in Germany and Austria, now uses a tool for tracking customer insights
ITALY: BERGAMO HOSPITAL
and requests using cloud technology. The tool improves the search engine
Interparking acquired 100% of the company Bergamo Hos-
optimization of the 527 locations in Germany, enhances the quality of the
pital Parking, responsible for managing all the car parks at
information available online and centralizes the monitoring of the Group’s
Papa Giovanni XXIII Hospital in Bergamo. With this acqui-
image across 58 platforms such as Google, Facebook, Yelp, Instagram
sition, Interparking now manages a multi-storey car park
and the websites of the cities in which we operate. The customer service
as well as 4 open-air parking lots, with a total capacity of
department ensures continuous dialog with users in order to guarantee an
2 852 spaces at one of Italy’s main hospitals.
optimal experience across all these channels.
BELGIUM: TWO NEW CAR PARKS IN BRUSSELS
In Brussels, the Industrie parking reopened last June. It was renovated
1/4 HOUR from top to bottom using hydrodemolition of the concrete structure
TARIFICATION before being completely renovated. Also in Brussels, the “Brabant-Gare
du Nord” parking project will be completed in mid-2019. Located close
to Gare du Nord train station, this new car park will provide 199 spaces
over 5 underground levels using a very limited number of columns.
BELGIUM: TARIFICATION BY THE QUARTER HOUR
In Belgium, Interparking is the first car park operator to
offer its customers tarification by the quarter hour. This new
tarification grid guarantees a much fairer parking price. First
tested in Brussels, this new concept was next implemented
in the car parks in Antwerp, Ghent, Bruges, before being
rolled out across the whole country in the future.12 |
FRANCE: TWO FUTURE CAR PARKS
IN MONTAUBAN
Montauban Municipal Council has chosen Interparking
France to design, build and operate its future Franklin
Roosevelt parking. This car park will offer 451 spaces over
5 underground levels, instead of the current open-air and
one floor underground car park, which offers 190 spaces.
At the same time, Interparking is being entrusted with the
development of the Berges du Tarn enclosed car park. The
car parks are scheduled to open in 2021 as part of an urban
redevelopment program launched by the city.
POLAND: OFFERING MORE THAN DOUBLED
261
ADDITIONAL SPACES FOR
AT GDANSK AIRPORT THE FUTURE FRANKLIN
In February 2018, Interparking opened its P6 Low Cost ROOSEVELT PARKING
IN MONTAUBAN, FRANCE
parking at Gdansk Airport. The project was also used to
extend the capacity of the P1 parking. The total offering has
consequently risen from 1 350 to 3 300 spaces. The P6 Low
Cost parking is also equipped with photovoltaic panels to
THE NETHERLANDS: A CAR PARK UNDERNEATH
meet its electricity needs.
AMSTERDAM’S OLYMPIC STADIUM
Olympisch Stadion was built for the 1928 Olympic Games
in Amsterdam. Located on the outskirts of the city, it hosts
a large number of outstanding sporting and musical events.
90 years after it was built, Interparking now manages
1 950
850 spaces located underneath the stadium’s arena. This
car park is very popular with tourists, who park there and
travel into the city by bike or public transport.
NEW PARKING SPACES AT
GDANSK AIRPORT IN POLAND| 13
GERMANY SPAIN THE NETHERLANDS
Operational achievements Operational achievements Operational achievements
• 25 new car parks, including one in Cologne, which was first • New Mercado car park in San Fernando (Cadiz) • 5 new car parks
demolished before being completely rebuilt underground Technical achievements • Start of construction on the Noordboulevard parking in the
Technical achievements • P-App mobile app (ticketless booking, license plate recognition, seaside resort of Scheveningen
•E stablishment of a tool to monitor customer satisfaction online payment and invoicing) integrated into the Group’s “3+1” Technical achievements
across 58 online platforms (Google, Facebook, Yelp, etc.) digital strategy and connected to the Pcard network. • Renovation of the Helicon parking
• New features integrated into mein-contipark.de Awards and certifications • Introduction of the Pcard+ and launch of a new website
• 40 new car parks equipped with LED lighting • CO2-neutral certification dedicated to the Pcard
• Migration of the servipark.de site to mein-contipark.de • Adoption of the Aeroparker platform for online bookings
• 435 car parks connected to the Pcard network FRANCE • Launch of an online platform which centralizes job offers
Awards and certifications Operational achievements Awards and certifications
• CO2-neutral certification • 3 new car parks in Rouen and Bordeaux • 6 new ESPA certifications, including one ESPA Gold
• 2 new ESPA GOLD certifications Technical achievements • CO2-neutral certification
• New flexible charging technology for short-stay parking. • Renewing the ISO 14001 and ISO 9001 certifications
AUSTRIA Awards and certifications
Operational achievements • CO2-neutral certification POLAND
• 2 new car parks Operational achievements
Technical achievements ITALY • 11 new car parks in Gdansk, Wroclaw, Bydgoszcz en Warsaw
• Establishment of a tool to monitor customer satisfaction across Operational achievements Technical achievements
58 online platforms (Google, Facebook, Yelp, etc.) • Acquisition of 100% of the shares in Bergamo Hospital Parking, • Launch of a control room to supervise 11 car parks throughout
• 5 new car parks equipped with LED lighting with a total of 2 852 spaces the country
• 11 car parks connected to the Pcard network • Acquisition of Linate Parking at Linate Airport in Milan • 3 car parks connected to the Pcard network
Distinctions et certifications • Acquisition of the remaining 31% of the shares in Park San • Installation of photovoltaic panels at the P6 parking
• CO2-neutral certification Giusto Spa (Trieste), after having acquired 69% in 2017 at Gdansk Airport
• 1st ESPA “on-street” certification in Europe • Opening of new offices in the center of Warsaw
BELGIUM Technical achievements Awards and certifications
Operational achievements • Activation of online bookings for the Linate parking • CO2-neutral certification
• Construction of 2 new car parks: Brabant-Gare du Nord in Awards and certifications
Brussels and Grognon in Namur • CO2-neutral certification ROMANIA
• Renovation of the Roosevelt parking in Antwerp • Renewing the ISO 14000 and ISO 9001 certifications Operational achievements
• Reopening of the Industrie parking following renovation • New car park at the Sun Plaza shopping mall in Bucharest
• Launch of the projects for two future car parks in Namur at the Awards and certifications
Place du Palais de Justice and Casernes sites • 2 car parks connected to the Pcard network
Technical achievements • CO2-neutral certification
• 200 charging terminals for electric vehicles
• Tarification by the quarter hour rolled out
• Offer of additional services at P1 VIP at Brussels Airport
• First green credit concluded with BNP Paribas Fortis
Awards and certifications
• CO2-neutral certification14 |
EXCELLENCE
AT THE HEART OF
NEW URBAN DYNAMICS
DEVELOPING INNOVATIVE EXPANDING OUR OFFERING
PARKING SOLUTIONS IN OFFERING A UNIQUE BY APPLYING THE MOST
URBAN CENTERS AND EXPERIENCE THAT FACILITATES DEMANDING QUALITY
SURROUNDING AREAS MOBILITY STANDARDS| 15
Besides the practical aspects, our car wash customers are
particularly mindful of the quality of our services. What fleet
managers, company car users and private individuals have in
common is that when they entrust us with their vehicle to clean
the inside or outside, they expect the work to be impeccable.
As we work entirely by hand, this involves care, precision and
know-how. Over time, we have forged a genuine relationship of
trust with our customers
and partners.
JAMAL UDDIN KHOGYANI
SPECIALIZED WORKER - CARWASH16 |
2018 was an opportunity to expand A UNIQUE MOBILITY EXPERIENCE
Interparking offers its customers far more
In Germany and Austria, we now use cloud
technology to monitor customer satisfaction
the offering in all the countries than parking spaces. By serving urban even better. From a single app, the teams
centers, we are inviting our customers to at our subsidiary Contipark are now able to
where Interparking already operates. be part of the new economic, cultural and enhance the quality of the information avail-
We offer innovative parking social dynamics of cities undergoing trans- able across 58 platforms such as Google,
formation, to meet the expectations of their Facebook, Yelp, Instagram and the websites
solutions in the heart of the cities in residents and visitors even better. of the cities in which we operate. The cus-
order to deal with the flow of cars In order for our customers to be satisfied, we
tomer service department ensures continu-
ous dialog with users in order to guarantee
in urban centers and surrounding must provide an optimal experience across an optimal experience across all channels.
areas. In this way, our car parks are our car parks: accessibility, fast payment,
guidance, lighting, etc. Smart LED lighting, THE FAIREST RATES
part of the new dynamics in urban ventilation systems, new-generation eleva- In Belgium, Interparking has overhauled its
planning and mobility. tors, online booking systems and payment
facilities with Pcard+ significantly improve
tarification policy. Formerly calculated on
the basis of the hours commenced, the
the service offered to our users. new tarification system is now divided into
15-minute segments. This means that cus-
tomers benefit from a price that is closer to
the parking time actually consumed. Fol-
lowing a successful test phase in several
car parks in Brussels, the new tarification
system was extended to most car parks of
the European capital. It is now being rolled
out in other major cities, such as Antwerp,
Ghent, Bruges and Liège.| 17
the European Parking Association regarding
comfort, security and service quality.
Similarly, Interparking has obtained ISO
certification in quality management and
environmental management in Italy, the
NEW 15
-MINUTES TARIFICATION
402
CAR PARKS EQUIPPED
Netherlands and Spain.
In 2018, Interparking maintained its
IN OUR CAR PARKS WITH LED LIGHTING CO2-neutral certification in all the countries
IN BELGIUM
where the Group operates.
ITALY: ACQUISITION OF BERGAMO is due to be built by 2028 which will span
HOSPITAL PARKING 35 hectares and provide housing, office
Papa Giovanni XXIII Hospital in Bergamo is space, shops, public facilities and parking
one of the largest hospitals in Lombardy. garages.
It covers 320 000 square meters and
has more than 900 beds. Its oncology Bordeaux Métropole Aménagement has
center is one of the most renowned in called on Interparking to run its 244-space
Italy, treating patients from all over the car park.
country and even from abroad. In 2018,
Interparking acquired 100% of the shares CERTIFICATIONS: A GUARANTEE
in the company Bergamo Hospital Parking, OF QUALITY
which manages all 2 852 parking spaces Industry professionals are best placed to
at this massive hospital. judge the quality of our services and in-
frastructures. Their opinions, and those
FRANCE: CAR PARK IN A NEW ECO- of our customers, are ultimately the only
DISTRICT IN BORDEAUX ones that really matter.
Interparking already offers an imposing car
park at Cité du Vin in Bordeaux. A few As of December 31, 2018, 198 of
kilometers away, on the right bank of the Interparking’s car parks have obtained the
Garonne, development work has started European Standard Parking Award (ESPA)
on the new eco-district Bastide NIEL. On certification. This certification informs users
a site in Bordeaux formerly used for rail that they are entering a car park that meets
and military activities, a new urban area the very demanding standards laid down by18 |
PROXIMITY
CONTINUOUS DIALOG
WITH OUR CUSTOMERS
Most of the reasons that prompt customers to
contact us concern opening the access door for
pedestrians or problems with reading their ticket
at the payment terminal. Being able to help them
gives me a great deal of satisfaction. As soon as
the problem is resolved, I can hear the gratitude
in their voice.
CAROLA VAN BOCHOVE
CAR PARK OPERATOR
ENSURING A PHYSICAL MAINTAINING A CONTINUOUS OFFERING AN OPTIMAL
PRESENCE IN OUR CAR PARKS DIALOG WITH OUR EXPERIENCE OF THE
TO RESPOND TO REQUESTS CUSTOMERS VIA DIGITAL INTERPARKING BRAND
FROM USERS CHANNELS EVERY TIME| 19
Customer satisfaction is earned every day. It requires
the development of new innovative products and
services, but also ongoing dialog with all users. As a
result, our employees are the best ambassadors for our
network. Interparking is also stepping up its presence in
new communication tools, such as social media.
CONTROL ROOMS: AN IMMEDIATE
RESPONSE
Whatever efforts are made to plan new
at all times. They can also remotely monitor
the opening and closing of barriers and
access doors, as well as alarms and all
617
CAR PARKS EQUIPPED
technological solutions, human contact the technology in the car park. In 2018, WITH 24/7 ASSISTANCE
alone ensures the right response to any Interparking opened its first control room in
question our customers may have. With Poland: a fully-dedicated centralized team
control rooms available 24/7, Interparking constantly supervises activities in 11 car
provides its customers with remote assis- parks across the country. To date, we op-
tance. Whatever request they may have, erate 11 control rooms located in Belgium,
they can talk to one of our employees. If Spain, Germany, the Netherlands, Austria,
required, mobile teams are ready to re- Italy, Poland and France.
spond: customer support, help using pay-
ment terminals, prevention, presence that Feedback from countries which have been
increases their feeling of safety, cleaning pioneers in this area, for example Belgium
and maintaining cleanliness, etc.
From the control room, our employees can
and the Netherlands, has been used to
guide the setting up of similar control rooms
in other countries, such as Poland and Italy.
2.3 M
CALLS TO THE CONTROL
keep watch on the situation in our car parks ROOMS EACH YEAR20 |
5 800 fans in the Netherlands, 4 500 fans
in France and so on. These various spaces
are developing synergies, particularly
regarding information about car parks
near train stations and airports. That way,
customers know where to find the same
level of service when traveling abroad.
In Italy, some of the Group’s iconic car parks
have their own Facebook page. This is the
case for the legendary Tronchetto parking
in Venice (2 300 fans) and Padua Station
parking (1 400 fans).
Customers who have a Pcard in Belgium
SECURITY IN THE CAR PARKS: and Germany also receive an e-newsletter
A PRIORITY containing the latest information about our
Dog handler patrols have been stepped up car parks, competitions and suggestions
to make people feel safer and enable imme- for dining out or cultural outings in the cities
diate intervention in difficult situations. The we serve.
role of the dog handlers is twofold, covering
both safety and security. The former en- ONLINE EXPERIENCE
compasses everything related to preventing As part of its “3+1” digital roll-out strategy,
verbal or physical abuse, physical damage Interparking is significantly expanding the
and rude behavior, while the latter covers opportunities to interact online with its cus-
interventions aimed at preventing fires or tomers. Since 2018, it has been possible
coming to the assistance of someone who in each of the 9 Group countries to book a
is feeling unwell. Their role is primarily pre- space, take out a subscription or order a
ventive and to act as a deterrent. Pcard+ via digital channels.
The Interparking mobile app also makes it
SOCIAL MEDIA: THE DIALOG easy to find the nearest car park, consult
NEVER STOPS its rates and opening times, locate charg-
Interparking also uses social media to ing terminals and so on. In Germany, our
communicate with its customers, who can subsidiary Contipark, via a joint venture with
find practical information, tips as well as the Deutsche Bahn railway company, gives
competitions on our pages. Since they were our customers access to a mobile app that
launched, the Group’s various Facebook is very useful for locating and paying for a
pages have been an overwhelming parking space close to a train station. In
success: 21 900 fans in Germany, 15 500 2018, all on-street spaces in Germany were
fans in Belgium, 7 800 fans in Spain, included in the DB BahnPark app.| 21
GDPR AND DATA PROTECTION Interparking has of course adapted all its
The European GDPR (General Data Protec- processes that involve the treatment of
tion Regulation) Directive came into force on data regarding customers, as well as staff 1 ABC 234
May 25, 2018. It governs the processing of members and any other relevant person
personal data within the European Union. (subcontractors, suppliers, etc.), in order to
The new regulation applies to all personal comply with the new regulation. Informa-
data and sensitive data of natural persons. tion sessions were also organized to raise
Personal data is data that makes someone
identifiable or subject to identification. The
collection, use, recording, consultation and
awareness about these new issues among
staff members at head office and in the
customer service department. Customers
258
CAR PARKS
LPR
LICENSE PLATE
retention of all this data are now very strictly can also read about how their personal data COMPATIBLE WITH RECOGNITION
regulated. are processed on Interparking’s website. THE MOBILE APP OF
OUR JOINT-VENTURE
DB BAHNPARK
The GDPR Directive concerns Interparking
directly, since customers can be identified
in the company’s information systems, for
example via their Pcard+ number or the
data recorded each time they enter or leave
a car park.
The Interparking mobile app makes it easy to find the
nearest car park, consult its rates and opening times,
locate charging terminals and so on.22 |
PRODUCTS
AND SERVICES
AN INCREASINGLY
DIGITAL EXPERIENCE
DIGITIZING THE INTERPARKING ENCOURAGING MULTIMODAL ENHANCING
EXPERIENCE BY ROLLING OUT TRANSPORT WITH THE OUR RANGE WITH
THE “3+1” STRATEGY PCARD+ CUSTOMIZED SERVICES| 23
2018 will be remembered as the year that the Pcard+ was
launched in the Netherlands. After having rolled out all the
procedures in our back offices, we were able to connect
8 Dutch car parks to the Pcard+ network. We have also started
using Google Tag Manager to better understand how our
customers use the online tools and to improve their experience.
SHARON DJONO
PROJECT MANAGER DIGITAL PROJECTS, INTERPARKING NEDERLAND
400 000
PCARDS+
208
CAR PARKS WITH
THROUGHOUT EUROPE DYNAMIC SIGNAGE24 |
tomers can book a bike at an attractive rate
to cycle through the streets of the city.
In 2018, Interparking rolled out its “3+1” ELECTRIC MOBILITY AND CAR
strategy in all nine Group countries. The SHARING
The growing popularity of electric cars
brand experience is now continuing through means that appropriate infrastructures need
our online channels. The next step will be for to be provided. Each year, we install new
charging stations in spaces reserved for
the Pcard+ to go dematerialized. electric vehicles. To date, our network of car
parks already has more than 700 charging
stations: customers who pay for the charg-
ing with their Pcard+ even benefit from one
of the most attractive electric charging rates.
In the Netherlands, drivers of low emission
vehicles can also benefit from a reduced rate
for their parking time.
“3+1”: A TOTAL ONLINE Since 2016, Interparking has rolled out spe- consequently receives a single document
EXPERIENCE cific versions of its Pcard+ in Belgium, on a listing their energy, parking and carwash
Called “3+1”, the strategy for developing cobranding basis. Consequently, Brussels expenses and enables him to recover VAT.
online services took concrete form in 2018 Airport offers its customers a red Pcard+. Furthermore, since we now offer split billing,
in all 9 countries where the Group operates. the employer can distinguish between busi-
Customers can now book a space, take out To date, Interparking has distributed more ness and private spending.
a subscription and order their Pcard via our than 400 000 Pcards across Europe and
digital channels. this number keeps increasing. MULTIMODAL TRANSPORT
The Pcard+ not only provides access to our
PCARD+: THE WALLET-SIZED MANAGEMENT TOOL FOR B2B car parks at an attractive rate, but also pro-
INTERPARKING EXPERIENCE CUSTOMERS vides access to our partners’ public trans-
The Pcard is a card with a chip and a mag- For business customers, the Pcard makes port networks. Users today can combine
netic strip that can be used when entering accounting easier, particularly when it comes several modes of transport to travel around
and leaving our car parks. The monthly to VAT. It also provides access to the charg- our cities, for example car, tram, bus, metro,
consumption is then recorded on a single ing terminals in our car parks and to Fleet- train and bike sharing. In Berlin, the “E-Park
invoice sent to the customer. They can opt Wash, a vast independent carwash network. & Rail” online booking method enables you CAR SHARING
for automatic payment or payment by bank All expenses related to the use of the vehicle to book a parking space at Berlin Südkreuz
transfer following receipt. The Pcard is avail- are brought together on a single invoice. At when you buy train tickets. In Amsterdam,
able today in all 9 Group countries. the end of the month, the business customer thanks to the “Park&Bike” service, our cus-| 25
ECO PARKING PREMIUM SERVICES
Another innovative concept is car sharing. In 2018, Interparking opened a new VIP
For users, this practice considerably reduc- parking at Brussels Airport. This serves as
es the cost of using a car they only use to a showcase for the high-end services we
travel a few kilometers per month. In terms offer to premium customers. In addition to
of traffic, car sharing should in theory dras- car washing, customers who opt for the
tically reduces congestion on the roads and P1 VIP parking can choose from a range
notably frees up parking spaces. of services, such as having their windshield
repaired by Carglass or having a basket of
To encourage this form of shared mobility, fresh products delivered for when they get
Interparking now reserves shared spaces back from their trip.
within its car parks. These are marked on
the ground in yellow, making them easier to
identify. Interparking has also entered into
a partnership with a number of car sharing
services, including DriveNow, Poppy and
Zen Car, offering free spaces for their users.26 |
Contipark (Interparking Group) is a valued long-standing
partner. Our exchanges are very constructive: They
relate, for example, to the latest technical innovations
or recommendations to increase customer satisfaction.
Today, parking is very much part of the passenger
experience. Contipark’s specific expertise contributes
greatly to this.
BETTINA GANGHOFER
CEO SALZBURG AIRPORT
PARTNERSHIPS
SERVING ACTORS
ON THE GROUND
ENHANCING OUR RANGE IN ANTICIPATING FUTURE
COMBINING OUR EFFORTS PARTNERSHIP WITH LARGE DEVELOPMENTS IN THE
WITH THOSE OF THE MAJOR PUBLIC AND PRIVATE AREAS OF MOBILITY
MOBILITY ACTORS INFRASTRUCTURE MANAGERS AND CONNECTIVITY| 27
We combine our efforts with those of the best
partners to offer cutting-edge service, both
to infrastructure managers and their users.
Interparking has teamed up not only with MULTIMODAL: THE FUTURE
actors in the mobility and transport sector, OF URBAN MOBILITY
but also with service providers that add to the Interparking offers spaces right next to ma-
jor public transport hubs, for example the
range of products and services we are able to metro, tram, bus lines, train stations or to
offer our customers. airports.
In Germany, Contipark provides parking ser-
vices at the train stations via a joint venture
with the Deutsche Bahn railway company,
notably through a mobile app that enables
you to select your preferred parking time,
pay the parking fee and, if necessary, extend
the parking time while on the move.
In Belgium, users of the Brussels pub-
lic transport network STIB can load their
transport tickets straight onto their Pcard+.
FRANCE: A MULTIMODAL HUB AT
VERSAILLES
As part of a public service delegation, the
City of Versailles has entrusted Interparking
France with the management and operation
of the Cathedral parking and the future
Chantiers parking as from 1 January 2019.28 |
POLAND: NEARLY 2 000 ADDITIONAL
SPACES AT GDANSK AIRPORT
Built in the wake of the First World War,
Gdansk Airport is one of the country’s most
dynamic airports. Since the early 2000s, it
has posted virtually uninterrupted growth,
with traffic increasing from 250 000 to
4.6 million passengers per year. To sup-
port its development, the airport has de-
cided to increase its offering of parking
spaces significantly. In February 2018,
Interparking opened its new car park, known
as the P6 Low Cost. At the same time, the
capacity of the P1 parking was increased
25 million passengers pass through Ver- following renovation work. The total offer-
sailles-Chantiers station each year. The ing at Gdansk Airport has therefore more
new car park will offer 405 spaces over than doubled from 1 350 to 3 300 parking
2 underground levels. This is part of the spaces! The brand-new P6 parking is also
redevelopment of the train station district, equipped with photovoltaic panels that cov-
which notably includes the creation of a er a portion of its electricity comsumption.
multimodal hub and a new bus station.
The other car park, located at the foot of BRUSSELS AIRPORT: A WIDE
Saint-Louis Cathedral, offers 317 spaces RANGE OF VIP SERVICES
over 6 underground levels. In early 2018, Interparking opened its
new P1 VIP parking at Brussels Airport. It
The purpose of the redevelopment of the is positioned as the pinnacle of high-end
Chantiers district is to facilitate access to the services for our premium customers. An
Saint-Louis district for all users, including optical license plate recognition system
those traveling by bus, by bike or on foot. automatically controls access to the car
park. After entering the car park, the driver
THE NETHERLANDS: BY BIKE OR hands the keys to a valet, who will take
WITH A CHAUFFEUR care of the car.
The Pcard provides easy access to optimal
mobility. In Amsterdam, for example, Pcard Interparking has also formed partnerships
holders benefit from a 50% discount when with major brands to offer even more per-
hiring a bike from our partner Amsterdam sonalized services. These include the col-
Bike Rent. The same applies to custom- laboration with Carglass, so that customers
ers who opt for the “Rent a Bob” private can have their vehicle’s windshield repaired
chauffeur service, which avoids them driv- or replaced while it is parked in the VIP
ing when tired or after a night of partying. parking. They can also order a food ham-| 29
per from Rob, the Belgian leader in fresh favorable rates for hospital personnel and
products. patients suffering from chronic diseases.
The P1 VIP parking at Brussels Airport also Special apps have also been developed,
offers high-end carwash services. as in the Netherlands with the Bluefield
app which helps hospital personnel to find
HOSPITAL CAR PARKS in a quick and efficient way their parking
In the Netherlands, Interparking is the spaces.
leading hospital car park operator with
16 hospital car parks. In Europe, we
operate 34 hospital car parks and offer
PARKING BIKES SHOPPING CAR SHARING
GUIDANCE BIKE PARKING
AVAILABLE
PARK & SHOP SPACES FOR SHARED
VEHICLES
SYSTEMS
GUIDING MOTORISTS
TO CITY CENTERS30 |
COMMITMENT
A MORE SUSTAINABLE ECONOMY
As part of a green loan agreement with BNP Paribas
Fortis, Interparking has set itself additional ambitious
targets for reducing its environmental footprint. The
company is aiming to reduce its electricity consumption
by 20% per parking space and its carbon footprint by
30%. A number of levers can be used: LED lighting,
automation, 100% green energy contracts, greener mobility
for employees, etc.
CARLOS GARCIA-BORREGUERO
PROJECT DIRECTOR - CO2LOGIC
COMMITTING TO A FAIR AND JUST
SOCIETY THROUGH A POLICY OF
ESTABLISHING A PROACTIVE AND ENVIRONMENTAL, SOCIAL,
PRACTICAL POLICY FOR REDUCING REWARDING LOW-POLLUTION SPORTING AND CULTURAL
OUR ENVIRONMENTAL FOOTPRINT DRIVING PRACTICES PHILANTHROPY| 31
GREEN
LOAN
FIRST COMPANY
Interparking has always paid particular
IN BELGIUM TO LINK
ITS CREDIT RATE TO
ITS CARBON IMPACT
attention to its impact on society. In 2018, the
Group took another step forward in contributing
to a more sustainable and environmentally-
friendly economy.
FIRST GREEN LOAN IN BELGIUM 20% respectively between now and 2020,
In October 2018, Interparking became Interparking will benefit from a discount of
the first company in Belgium to take out close to 10%.
a green loan for which the cost depends
on environmental criteria. This €80 million CO2-NEUTRAL CERTIFICATION
credit facility was granted by the bank BNP To reduce its energy consumption, Inter-
Paribas Fortis. The terms of the loan are parking is generalizing the introduction of
determined by Interparking’s sustainability LED systems, implementing low-energy ven-
performance between now and 2020. tilation systems and replacing its vehicle fleet
with low-pollution vehicles. The company
How does the green credit work? The rate also uses green energy and automation,
that Interparking will pay to BNP Paribas which avoids having the lights on in car
Fortis will be calculated based on specific parks 24 hours a day. Since the beginning of
environmental indicators: on the one hand, 2016, Interparking supports Wanrou (www.
the reduction in the company’s carbon wanrou.org), a carbon offsetting project in
footprint per full-time equivalent and, on Benin. This way, the residual CO2 emissions
the other hand, the reduction in the en- generated by Interparking’s activities are off-
ergy consumption of the car parks. If the set by the carbon gains made on the African
carbon footprint per full-time equivalent continent.
and energy consumption fall by 30% and32 |
This approach is acknowledged by the innovative positive ionization technique to
“CO2-neutral” certification. Since 2015, all eliminate fine and ultrafine particles in the
the Group’s activities are certified neutral Beffroi parking in Namur. After the installa-
thanks to the offsetting projects carried out tion, the quality of the air has become better
in partnership with the independent consul- in the car park than in the surrounding city.
tancy firm CO2Logic.
SOCIAL DIALOG
GREEN MOBILITY Social dialog is also part of corporate re- PARKING
In recent years, electric mobility has con-
tinued to grow on our roads. Interparking
intends to support the transition toward
sponsibility. Interparking is offering more
opportunities, often at the initiative of the
employees themselves, to stimulate ex-
SCHOOL
low-polluting vehicles by making available changes between the teams. On May 31,
charging stations for rechargeable electric 2018, a European works council was cre-
and hybrid vehicles in its car parks. ated to inform its members, and the staff
of the different countries, of the group’s
In the Netherlands, Interparking has formed activities in the event of transnational op-
partnerships with several green mobility erations. These exchanges help to ensure
actors such as New Motion, EV-Box and a healthy and friendly working environment.
Ecotap. In Rotterdam, thanks to license
plate recognition technology, drivers of clean
vehicles also benefit from a €0.20 per hour
discount off the basic parking rate.
In Belgium, Interparking is using the potential
of Big Data to encourage electric mobility: by
using recharging data for public terminals,
the company was able to identify those ar-
eas where demand for charging stations is
highest. By the end of 2018, 200 charging
stations had been installed in the car parks,
on islands that are easily identifiable due
to their own color coding. By using their
Pcard+ to charge their vehicle battery, In-
terparking customers benefit from one of CARBON NEUTRALITY
the lowest rates on the market. IS APPLIED ACROSS
THE GROUP
A LUNG IN THE CITY
At the same time, Interparking tested, meas-
ured and implemented ENS technology, an| 33
704
CHARGING
PRM
SPACES FOR
6 412
TONS OF CO2 OFFSET
TERMINALS PERSONS
FOR ELECTRIC WITH REDUCED
VEHICLES MOBILITY
CORPORATE PHILANTHROPY about the issue of urban violence. Conti- assisted in February in the organisation
A successful company must also commit park was also involved in organizing a ball, of a large-scale blood drive in Salon de
to a fairer and more just society. At Inter- the profits from which are helping to get Provence.
parking, this commitment is reflected in children out of poverty.
a number of corporate philanthropy and In addition, we support various cultural in-
sponsorship initiatives in social, environ- In Austria, Contipark supports Salzburg stitutions in Belgium such as “La Monnaie”
mental, cultural and sporting areas. tennis club, which supports many social opera house in Brussels, the “Concertge-
projects. The company also funds research bouw” in Bruges, the “Festival van Vlaan-
In terms of social aspects, we set up the programs into multiple sclerosis. deren”, the “Klarafestival” and many other
Parking School, which teaches and trains cultural initiatives.
our teams and enables them to obtain In France, we support the Saint-Joseph
training certificates, from blue collar to car Foundation. Interparking also offered free
park manager level. We are also partners parking to volunteers and donors who
of the 50’s @ WORK program, which aims
to help people over 45 get back into the
labor market.
We support organizations such as Samu-
social, the objective of which is to promote
the social reintegration of the homeless -
the very people we see in our car parks
every day.
In Germany, Contipark has partnered with
Sports Against Violence since 2012. This
NGO organizes a six-day race every year
to raise awareness among young Berliners34 |
BOARD OF
DIRECTORS AND
MANAGEMENT
AMAND BENOÎT D’HONDT (1) STEPHEN HUNTLEY LAURENT LEVAUX (2, 7) ANTONIO CANO ROLAND CRACCO (3) HANS DE CUYPER YVES DE CLERCQ (4) MARC VAN BEGIN (5) SERGE FAUTRÉ NEIL KING
Director Director External Director Director Managing Director Director Vice-President Director President Director| 35
INVESTMENT COMMITTEE FOUNDING PRESIDENT
Serge Fautré Chairman
Amand Benoît D’hondt(1) Member
Yves De Clercq(4) Member
Laurent Levaux (2, 7) Member
CLAUDE DE CLERCQ
PREPARATORY AUDIT COMMITTEE
Marc Van Begin (5) Chairman
Stephen Huntley Member
Amand Benoît D’Hondt(1) Member OPERATIONAL MANAGEMENT
PATRICK MINNAERT DAVIDE FORNASIERO
APPOINTMENT
Belgium Italy (off-street)
AND REMUNERATION COMMITTEE
S.A. Interparking N.V. Interparking Italia S.R.L.
Serge Fautré Chairman Rue Brederode, 9 Isola Nuova del Tronchetto, 14
Antonio Cano Member 1000 Brussels 30135 Venice
Neil King Member Tel.: +32 2 549 58 11 Tel.: +39 041 520 75 55
CORPORATE MANAGEMENT
Roland Cracco(3) Chief Executive Officer MARC GRASSET ALESSANDRO GUERRA
Elisabeth Roberti General Secretary France Italy (on-street)
Edouard de Vaucleroy(6) Chief Financial Officer Interparking France S.A. S.I.S. Segnaletica Industriale
Rue de Gramont, 30 Stradale S.r.l.
Ilse De Graeve Budget & Control
75002 Paris Via T. Tasso, 12
Olivier Maes IT Systems
Tel.: +33 1 55 04 66 00 06073 Corciano (PG)
Marc Iannetta International Audit Tel.: +39 075 605 195
ROLF OOSTENDORP MICHAEL KESSELER
Netherlands Germany Austria
Interparking Nederland B.V. Contipark Contipark International
WTC Parkgaragen GmbH Austria GmbH
Beursplein, 37 Rankestraße 13, Reichenhaller Straße 8,
3011 AA Rotterdam 10789 Berlin 5020 Salzburg
Tel.: +31 88 542 13 42 Tel.: +49 30 25 00 970 Tel.: +43 662 80 99 00
ROBERT FALECKI ERNESTO PIERA
(1) AMAND BENOÎT D’HONDT SPRL
Poland Spain Romania
(2) MEMBER SINCE 02/22/2018 Interparking POLSKA Sp. z o.o. Interparking Hispania S.A. Alpha Parking SRL
(3) KINGSDALE CONSULTING SPRL ul. Św. Barbary 4 lok 2 Calle Valencia, 93, 3º 2ª Parcarea Subterana Inter
(4) YVES DE CLERCQ SCA 00-686 Warsaw Bd. N. Balcescu nr. 4
(5) MARC VAN BEGIN SPRL
08029 Barcelona
(6) ONLINE E.V. SPRL
Tel.: +48 22 629 59 44 Tel.: +34 93 451 66 24 010051 Bucuresti sector 1
(7) LYS CONSEIL SPRL Tel.: +40 21 315 60 4736 |
MANAGEMENT REPORT
MANAGEMENT REPORT ON THE
CONSOLIDATED ACCOUNTS FOR THE 2018
FINANCIAL YEAR
Dear Sirs,
We have the pleasure of presenting you the from €437.8 million in 2017 to €463.5 mil- or shopping centres that wish to maintain
consolidated accounts of the Interparking lion, a growth of 5.9%. their attractiveness feel the need to contin-
Group as of 31 December 2018. ue to redevelop their conviviality spaces,
Including new acquisitions, as of 31 Decem- which have, until now, often been occupied
The past year saw significant social, eco- ber 2018, Interparking operated 933 sites by a poorly organized or even disorganised
nomic and political uncertainty, which in 397 cities in 9 European Union countries parking, mitigating thus - at least partially -
weighed on Interparking’s overall business and managed over 383 000 parking spaces the effects of this change of behaviour on
environment. compared to 898 sites and 373 000 park- the operation of our car parks.
ing spaces at the end of 2017.
Our Group’s activity is clearly linked to the The commercial, economic and cultural
economic trends affecting the European The most significant specific risk that can attractiveness of each of the locations of
countries in which we are active and to affect our Group’s development is the risk the Group’s car parks is also essential. In-
private consumption indices. Our diversi- related to the use of the car and the ac- terparking therefore favours operations in
fication and long-term investment policy cessibility of city centres using this means quality cities that have a strong and diver-
ensure that our income is characterised by of transportation. We strive to meet these sified attractiveness.
recognised growth thanks to the various mobility challenges, particularly by improv-
revenue drivers to which our car park op- ing our parking guidance systems and by Our presence in Italy increased significantly
erations are associated (city centre, leisure, developing partnerships with the cities in during the past financial year with, nota-
shopping, work, airports, train stations, which we are present. bly, the acquisition of a car park with over
hospitals, etc.) and the range of policies 2 800 spaces at the Bergamo hospital and
pursued by the cities and regions in which The cost of using the car as well as an the acquisition of a car park near the Milan
we work in Europe. awareness of ecological issues leads the airport.
population to a more rational use of the car
Overall, the Group’s consolidated sales, and to a modification of certain behaviours. In Belgium, the Industrie car park in
excluding non-recurring items, increased Confronted to this attitude, cities and leisure Brussels reopened following a completeYou can also read
